Torchlight - Fall 2023

TORCHLIGHT

BBB® | Fall 2023

Accredited Businesses embody trust pg 4

Find out what’s new with your BBB pg 10

Q&A: Accredited Businesses answer pg 8

Miles Thompson Thompson Sales Co.

BBB investigates: Debt & credit relief scams pg 11

The official magazine of Better Business Bureau® Serving Eastern & Southwest Missouri & Southern Illinois

IT STARTED MORE THAN 100 YEARS AGO WITH A GROUP OF BUSINESS OWNERS... ...intent on making sure businesses in St. Louis conducted themselves the right way.

It wasn’t quite front-page news either. Stashed away on Page 10 in a February 1917 edition of The St. Louis Post-Dispatch was a notice about the St. Louis Ad Club’s new venture dubbed, the Better Business Bureau. In that first year, 40 businesses provided $264 in revenue to fund the BBB. Those organizers’ goal was to make St. Louis “a truth center – a shopping town where the square deal is the rule and crooked merchandising brings quick punishment.”

So, here we are 106 years later. The scams have evolved, but BBB’s mission is the same. We strive for an ethical marketplace where buyers and sellers can trust each other.

Thanks to you – the Accredited Businesses and Accredited Charities who support our mission – we are able to serve nearly 5 million people over a 129-county area.

Your support allows us to do many things. First and foremost, we are able to give consumers an accurate report on businesses in our service area. Millions of people turn to our website at BBB.org every year to access business profiles, which allow consumers to make an informed choice when it comes to spending their hard-earned money. The BBB St. Louis region tracks nearly 150,000 business profiles.

As an Accredited Business, your profile stands apart because consumers can see that your company has been evaluated and has committed to meeting BBB’s Standards for Trust. That Accreditation also provides your business with a badge of trust: The BBB Accredited Business seal. Consumers go to BBB to find businesses they can trust, and your Accreditation gives you a competitive advantage.

We are also able to carry out investigations that help ensure an ethical marketplace for consumers and businesses alike. BBB St. Louis is one of five BBBs who fund an International Investigations Initiative, which issues educational studies on important topics including puppy scams and romance scams. Closer to home, your funding helps BBB conduct investigations to create a better marketplace on a local level.

Our office regularly issues consumer warnings on questionable business practices in our region. We also have issued local studies on the vacation timeshare and vehicle service contract industries.

It takes collaborative effort to stop fraud. The St. Louis Consumer Fraud Task Force, hosted by BBB, has met quarterly over the past 20 years to discuss problems and solutions. Representatives include the Federal Trade Commission, FBI, IRS, United States Postal Inspection Service, U.S. Department of Justice, St. Louis city police and the attorney general’s offices for Missouri and Illinois. Alongside criminal prosecutions, joint educational efforts help protect consumers from fraud.

WANT BUSINESS NEWS IN YOUR INBOX? Scan the QR code if you are not receiving BBB’s weekly email newsletter.

Sign up to receive: • Current business news • Consumer trends and analyses • Exclusive BBB tips for Accredited Businesses

2 | BETTER BUSINESS BUREAU

Board of Directors Finally, your support enables us to provide resources that help you serve your customers with integrity. The BBB Toolbox and Get a Quote services bring customers directly to you, and those customers know that they’re working with a trusted business. BBB’s Customer Review Generator prompts your customers to leave transparent feedback about their experience with your business. BBB conducts regular polling that gives our Accredited Businesses insight into consumers’ expectations. And of course, you’re able to use the BBB Seal – the clear sign of a better business – to show customers how you operate with trust.

All of this work furthers our vision: An ethical marketplace where buyers and sellers can trust each other.

But it’s not just your funding that makes this vision possible – it’s your constant commitment to BBB’s Standards for Trust, the guiding principles that make for a better marketplace. Your actions every day are part of what makes our service area a great place to live and do business.

Carolyn Beard

Justin Lee**

Callier & Thompson

RubinBrown

Kitchen Bath Appliance Blake Birner Renewal by Andersen Don Brown Don Brown Chevrolet Angela Courtwright More for Less Remodeling Terri DeMent Nestlé Purina Jill Falk Schnuck Markets Joe Fisher DH Pace Company, Inc. Holly Francois Maritz Tom Gershman

Tom Linhares Dodge Moving & Storage Ben Lynch Ameren MO Rose McDaniel Graybar Stefan Sigurdson Allen Roofing & Siding Heidi Singleton*** New Honor Society Todd Smith Waterway Carwash Katie Statler* Caleres Ben Stegmann Second Mile Service

For this reason, we take time to recognize those businesses which demonstrate highly ethical behavior and provide exceptional service. For more than 45 years, BBB has honored top businesses with the BBB TORCH Awards.

Gershman Mortgage

Katie Hopkins

Communications

In this issue, you’ll read about Accredited Businesses, both new and old, throughout the region. You’ll learn why businesses have decided to join the growing ranks of the Accredited and why those who have long-lasting relationships with BBB continue to support our mission, which is to be the leader in advancing marketplace trust.

Truck Centers, Inc.

Aaron Windholz

Carlos Huddleston

McBride Homes

Gonzalez Companies

Adriane Yates

Greg Kendall

Spire

Commerce Bank

Michelle L. Corey****

Whether you’ve been Accredited for a short time or have been supporting BBB’s mission for decades, like many of you have, we thank you for that support. Without you, we couldn’t do what we’ve done for more than a century.

Seth Goldkamp Design Aire Heating & Cooling

Company Mary Schwartz Westerhold Madison

Better Business Bureau * Chairman of the Board ** Immediate Past Chair *** AAF St. Louis **** President & CEO

Better Business Bureau Serving Eastern & Southwest Missouri & Southern Illinois 211 N. Broadway, Ste. 2060 St. Louis, MO 63102 Phone: (314) 645-3300 Fax: (314) 645-2666

Michelle Corey President & CEO, CAE

Hannah Kloppenburg, Editor Email: hkloppenburg@stlouisbbb.org Cover photo by David Russom Torchlight (ISSN 1547-2043 USPS 053-540) is published quarterly by Better Business Bureau, 211 N. Broadway, Ste. 2060, St. Louis, MO 63102. Subscriptions are available to BBB Accredited Businesses only. Periodicals Postage Paid at St. Louis, MO. Postmaster please send change of address to: Torchlight, Better Business Bureau, 211 N. Broadway, Ste. 2060, St. Louis, MO 63102.

TORCHLIGHT

FALL 2023 | 3

EMBODYING TRUST THEN AND NOW

Miles Thompson, dealer principal at Thompson Sales Co., with historical photos of the business and family members.

The world has changed since the idea for BBB St. Louis first took root in 1917, but many of the reasons to be a BBB Accredited Business have stayed the same.

As the marketplace has evolved over the decades, the need to connect consumers with trustworthy businesses has remained constant. BBB has evolved its services, too, to continue building an ethical marketplace where businesses and customers can trust one another. We asked seven Accredited Businesses, old and new, to share their business’ story and why they stand with BBB in their commitment to marketplace trust.

Across industries and generations, they listed similar values – trust, family, integrity, building a strong reputation and good customer service – proving that BBB’s Standards for Trust stand the test of time.

Thompson Sales Co.

Springfield, MO - BBB Accredited Since 1934 *Pictured on cover One of Missouri’s longest-running auto dealerships began not with cars, but with tires. In 1919, George M. Thompson, Sr. ventured into the Springfield business community as Thompson-Racine Tire Co. The company grew quickly, taking on more tire brands and in 1928, the retail license for Cadillac.

Today, Thompson Sales focuses on used cars and new Buick, GMC and Cadillac cars at their 14-acre Springfield facility. Five generations of family have kept Thompson Sales running like a well-maintained engine, and right now three generations work there.

Dealer principal George “Miles” Thompson IV feels that the company’s experienced staff are second to none. “We get the best ideas around here from the people who work here... they’re experts in what they do,” he says.

4 | BETTER BUSINESS BUREAU

Now in its 104th year of business, Thompson Sales is committed to values BBB shares: Trust, integrity and customer service.

“I’ve worked with my family since I started cleaning cars in high school. My uncle Lynn Thompson and father George Thompson showed me the way to treat your customers and treat your employees the way you want to be treated,” Thompson explains.

The company extends that value to the community, supporting local charities and schools. Many staff have been with Thompson Sales for decades, and many customers are repeat visitors.

“We want customers to see the same faces. People buy cars from people they like and trust,” says Thompson.

At 89 years, Thompson Sales is one of BBB St. Louis’ longest-accredited businesses. Thompson says that BBB Accreditation signals his family’s and company’s reputation – a critical factor, especially for people who are buying a car. “It’s a stressful time for people, and there’s always businesses out there that have bad names,” he says. “[BBB Accreditation] shows customers and the community how you do business.”

Reputation must also be backed by action – Thompson says the team does customer satisfaction training and monitors feedback daily.

Springfield has, of course, grown and changed over the last century. Thompson feels BBB Accreditation will continue to help Thompson Sales build trust with customers, even with years of reputation in the rearview mirror.

“People move into town all the time. You can’t take it for granted that everyone knows you’ve been around for 104 years,” he says. “You always have to be out there marketing yourself and letting them know that you’re a good actor.” A century of success boils down to trust, Thompson concludes: “We want to be that place that they can go to and know that we can get their family home safe.”

Jackman’s Fabrics

St. Louis, MO - BBB Accredited Since 1960 St. Louis-based Jackman’s Fabrics is a paradise for quilting and sewing enthusiasts across the Midwest. Now celebrating its 120th year in business and approaching its 63rd year of BBB Accreditation, Jackman’s has been owned and operated by the same family for five generations.

“Our business has changed, but what has stayed the same is our customer service,” says Amy Jackman-Green, president. “You can’t be around for 120 years without good customer service.”

“My great-grandfather said the customer is always right, even when they’re wrong,” she laughs.

The Jackman family’s journey began when Phillip Jackman arrived in St. Louis to set up for the 1904 World’s Fair. It has

taken them from their original Washington Ave. storefront to two current-day superstores in Creve Coeur and Fairview Heights.

Jackman’s focuses on quilting – stunning sample quilts wave from the store’s ceiling like banners – but their vast inventory includes supplies for many types of sewing, and they’re one of the top 10 Baby Lock brand sewing machine dealers in the nation.

To bring in quilting and sewing enthusiasts from St. Louis and beyond, Jackman’s offers classes, lessons and events, including multi-day affairs with national-scale speakers. Their employees sew, quilt or embroider themselves, and can help customers plan projects or choose the right supplies. “We teach everything we sell,” Jackman-Green explains. “You get education that’s lacking when you buy from an internet business.”

Jackman-Green’s father, Richard Jackman, was president when Jackman’s Fabrics became BBB Accredited. Jackman-Green feels that both then and now, BBB Accreditation has helped communicate the commitment to ethical business and customer service she, her family and their team have maintained for decades.

“There’s a higher standard of customer service when you say you’re BBB Accredited,” she explains. “That higher level speaks volumes because a consumer who may not know you will see that, especially ours with the A+, and say ‘oh wow, they must be a great company. They’re going to stand by what they say, they’re going to stand by what they sell, they’re going to back their business.” She says that the BBB Seal shows customers “that we are a trusted business and that we will stand behind all the values that the BBB also holds.”

Then, now and in the future, Jackman-Green says, it comes back to one word: “It’s trust. Trust that if something does go wrong, we will make it right. No false advertising, no misleading customers... We are here to help.”

The Jackman’s Fabrics team poses with quilts at the company’s Creve Couer location.

TORCHLIGHT

FALL 2023 | 5

4Cuzns’ Event Planning & Catering

St. Louis/East St. Louis Metro - BBB Accredited Since 2023 Founded by four first cousins, 4Cuzns’ Event Planning & Catering has been making dreams come true for clients in the STL metro area since 2015. After years of planning family events, the cousins decided to combine their unique talents into a business. Now, Mary L. Anthony, Phyllis Moran, Jeanette Green and Anita Mitchell-Johnson plan personalized events of all kinds, with weddings as their specialty.

4Cuzns’ say that what sets them apart are Moran’s unique Wishing Well gift boxes, which are personalized to the client’s theme Left to right: Phyllis Moran, Mary Anthony and Jeanette Green. and give guests a place to leave gift cards, notes and other well wishes. The cousins agree that a focus on family is key to their success: “Grandchildren, nieces, nephews, sisters, brothers, we all work together when we have an event to decorate, serve or prepare,” Anthony says.

When Anthony first looked into BBB Accreditation for 4Cuzns’, she thought about what she usually does when she’s looking for a trustworthy new business: She goes to BBB to see their reputation and rating. She says that BBB Accreditation aligns with 4Cuzns’ policy of honesty and clear communication. “We guarantee our quotes, and they don’t change unless they add something to it...

That’s integrity to me,” Anthony says. “It’s fair to the customer to be up front with everything we can do.”

Abney Windows & Doors

Visionworks Marketing Group

Pittsfield, IL - BBB Accredited Since 2023 For Abney Windows & Doors, a longstanding partnership built on trust led to the continued success of a family-owned business. Ron Abney founded Abney Windows & Doors in 1980. In 2019, he chose to retire and sell the business to current owner Josh Edgar, who purchased windows from Abney for his construction company, J. Edgar Inc. Since then, Edgar has operated Abney Windows & Doors in tandem with J. Edgar Inc., lately focusing on sales to homeowners and contractors.

Columbia, MO - BBB Accredited Since 2023

Visionworks Marketing Group joined BBB with a strong foundation of trust already in place. Lili Vianello, Top Dog, says Visionworks builds partnerships with “Good businesses that need help getting from where they are to where they should be.”

Lili Vianello. Photo courtesy of Sarah Jane Photography.

Visionworks began as a graphic design shop in 1995 and has since become a full-service marketing agency. The firm works with clients across industries, including many construction and faith-based organizations. They offer services including consulting, training, traditional media and new media: “If there’s something you need relating to marketing, we can help get it done,” Vianello says.

Vianello says that Visionworks first became interested in BBB Accreditation when one of their clients received a BBB TORCH Award for Ethics. “Our trade area is too small to not have good ethics in business,” she says. “I’d want to do that anyway, of course. But treating people right, erring on the side of the customer, doing our best: those all align with the BBB philosophy, and I thought we’d be a good fit.”

An expert in branding, Vianello knows the impact the BBB seal can have: “It speaks to reputation and credibility,” she says. “We often provide references to a new prospect or new client. It’s just another seal of confidence.”

Ultimately, BBB Accreditation aligns well with the values of a business that’s long operated with integrity. “Ethical standards relate to how I deal with clients, vendors and employees,” Vianello says. “It’s woven into all elements.”

6 | BETTER BUSINESS BUREAU

He feels that what makes Abney Windows & Doors stand out is quality product at an affordable price. It’s also about honesty and integrity, Edgar says: “When you buy our product, we stand behind it.” In the past, Edgar has personally fixed issues that arose after a project was complete.

J. Edgar Inc. has been BBB Accredited since 2018, and Edgar recently chose to accredit both sides of his business. “Accreditation sets you apart from other people,” he says. He hopes that BBB Accreditation communicates the values he already holds for his business: Honesty, integrity, quality.

“In our line of work, cutting corners is a big thing,” Edgar explains. Therefore, what sets a high integrity business apart: “It’s doing what you know you’re supposed to do in the small things.”

Left to right: Vanessa Edgar, Josh Edgar and Kenny Patrick.

Essner’s Custom Butchering

Scott City, MO - BBB Accredited Since 2023 Since Denise and Tony Essner bought their business from Tony’s parents in 2015, they’ve personally handled nearly every piece of meat that goes on their shelves.

Market in the Park

Bailey Tennis.

Rogersville, MO - BBB Accredited Since 2023 Thanks to Bailey Tennis’ hard work, Market in the Park is here to stay. Tennis first became involved with the market in Rogersville City Park as a vendor for her business Burlap & Glitter.

When the previous organizer left in 2022, she knew the community would miss out. “I didn’t want to see the market go away,” she says.

Since then, Tennis has spearheaded six events, including a Back-To-School Bash, participation in the October Harvest Festival and a “Beat the Heat” event (where attendees get to trash a totaled car donated by a local business).

According to Tennis, trust-based partnerships with vendors, businesses and the Rogersville Area Chamber of Commerce make the events go round. All profits go toward future events, and donations ensure free activities for kids.

“There’s something to customers knowing the people who have cut, packaged and touched their meat that they feel comfort in. Every time they come in, everything will be cut and seasoned exactly the same,” says co-owner Denise Essner.

Essner’s Custom Butchering has been providing beef, pork and chicken for both retail and custom processing in southeastern Missouri since 1983.

Left to right: Tony and Denise Essner.

In 2020, Essner’s obtained a grant to become a state-inspected facility, allowing them to sell wholesale and buy equipment to streamline production.

They haven’t lost their personalized touch, though. “We pay a lot of attention and detail to packaging, appearance and quality,” Essner says.

During the pandemic, supply chain issues at big box stores caused a boom in Essner’s’ business. Since then, they’ve noticed more consumers wanting to shop local for a more personalized experience.

The market abides by BBB’s standards of honesty and transparency. “I’m completely up front with people when I’m getting sponsorships: This is what you’re paying for, this is what you’re getting in return. I’m able to tell them exactly where their money’s going,” she explains.

Tennis says that BBB Accreditation helps verify her business.

She uses Facebook for most of her marketing and frequently sees scams – a scammer once stole a booth fee from one of her vendors. “Having that symbol helps people know that I’m the only one helping with this event, and to not send anyone else their information,” Tennis says.

Looking forward, “I think it will be beneficial for people to see that I’ve been Accredited for so long and that they can trust me with their business,” Tennis says.

TORCHLIGHT

Students took part in a school supply giveaway at Market in the Park’s Back to School Bash event.

The Essner’s team processes meat that will later go to people across the region.

This was part of their motivation to become BBB Accredited: “These customers want to know that we are a good-standing business. We’ll back our product and do what we say we’ll do,” she says. “Accreditation gives our customers that extra knowledge – it’s not just us saying it, but BBB is backing us also.” BBB

Scan here to learn more about BBB’s Standards for Trust.

FALL 2023 | 7

“

We asked Accredited Businesses:

WHAT’S A CHALLENGE YOU FACED IN YOUR FIRST FEW YEARS IN BUSINESS...

“During our early years in business, our biggest challenge was handling rapid growth and staffing. We were enthusiastic about the demand and capturing a larger market share, but it certainly threw us some curveballs! Our growth phase resembled a rollercoaster ride - thrilling yet full of surprises. We suddenly had to step up our game to meet the demand for our services. It was like trying to capture lightning in a bottle.

But the real kicker? Finding the right people to join our team was akin to searching for a unicorn. Recruiting and retaining top-notch tradesmen who shared our company values and vision? It was no walk in the park.

So, how did we tackle these challenges?

• •

•

•

•

Game Plan: We devised and executed a growth strategy with short and long-term objectives. This strategic roadmap kept us on course amidst the maze of possibilities.

Equipment: We invested in the necessary tools and equipment to handle the demand without breaking a sweat. Think faster supply chains, exceptional customer service, and streamlined operations.

Talent Hunt: We got creative when advertising job openings. Additionally, we doubled down on training to ensure our team could adapt to changes to our current services and meet future demand.

Money Matters: We kept a close eye on our finances to ensure steady growth. This involved realistic budgeting, managing cash flow, and seeking external funding when needed.

Flexibility FTW: We remained highly adaptable and open to shifts in our business. As we grew, we adjusted our strategies based on customer and team feedback.

Overcoming these challenges required a deep commitment to the business, industry expertise, and an optimistic outlook, especially when things got tough.

It wasn’t a one-time fix; rather, it involved continuous fine-tuning. However, by giving challenges our full attention and staying committed to our game plan, we established a strong foundation for future success.”

- Blake Vaught, Owner, Cedar Creek Plumbing

8 | BETTER BUSINESS BUREAU

“Our business is in a different situation than many businesses. We are a 5-generation business started in 1899 as a typical small town lumberyard. In the 1960’s we changed our business to the sale of pre-engineered buildings primarily in the Midwest and then into the Northeast, now we are nationwide.

I will comment on running the business since I became president of the company in the 80’s. The federal government is our biggest challenge from change in interest rates to excess government regulation on our suppliers and on our customers and of course the Covid restrictions. The change in government policy may mean we are extremely busy, as an example extra low interest rates to the hangover today of high interest rates with slow sales.

Bottom line, any owner needs to be extremely flexible with manpower, advertising, competitive pricing and many other nuances in order for a company to remain profitable.”

- Mark Stratmann, President, Strat-O-Span Buildings Inc.

...AND HOW DID YOU OVERCOME IT?

”

“When C. Bennett Building Supplies was founded in 1980, mortgage rates were over 10% and very few people were buying homes. The only thing we sold was a relatively new product known then as ‘manufactured fireplaces’ and the only people buying them were homebuilders. After a couple years we realized the company wouldn’t survive unless we added additional products. At the time no one had heard of wire closet shelving. My father and I realized if we could convince our builders to use wire shelving instead of the old ‘plank and pole’ style C. Bennett could own the market! We were able pulled it off and now 40 years later virtually every house in St. Louis has wire shelving.”

- Ken Bennett, President, C. Bennett Premium Building Supplies

“One obstacle we faced during the first few years in business was finding the right employees to work with dogs, who also had a strong work ethic. We were active with local CEO youth programs and co-op programs through the local FFA to identify suitable candidates. Eight years later, we still utilize these same resources.”

- Randy Olson, Co-Owner, Jagger’s Doggie Daycare, LLC “In our early years in business a challenge we needed to overcome was that of creating the best systems for customer communications. It was an evolving process which was fine tuned by assessing customer interactions when a need or issue would arise, then we would analyze how to address it ahead of time in upcoming interactions without overwhelming our customers.

The result was a system of communication from initial contact to final invoicing that covered 95% of what we found people wanted to know and we needed them to know.

Another challenge was fine tuning who was best at what and have each person thrive in their strength in their position. If two people were good at the same thing they often got in the way of each other and neither would feel successful. The solution, though not easy, was that we parted ways with a couple of good people due to that challenge. The end result was that we are well rounded with people confident and strong in their positions.”

- Gail Gusman, Office Manager and Partner, Cedar Treatment Services, LLC.

TORCHLIGHT

Each year, BBB honors local organizations and students who exemplify high ethics.

St. Louis: October 3 BBB honored nine businesses, two students and one volunteer at the Missouri Athletic Club.

Stay tuned to learn more about this year’s winners in our upcoming winter issue!

Springfield: November 1 11:30 a.m. - 1:30 p.m.

White River Conference Center 600 W. Sunshine St. Springfield, MO 65807 Join BBB Springfield for a celebration of trust! Lunch will be provided.

Scan here for tickets and sponsorship opportunities.

FALL 2023 | 9

WHAT’S NEW WITH YOUR BBB

COFFEE CONNECTIONS BBB Springfield hosted its first “Coffee Connections” event, a networking and breakfast event for area Accredited Businesses, at Travellers House Coffee & Tea. Thank you to everyone who attended and made the event a success!

SYDNEY WATERS JOINS BBB AS CAPE GIRARDEAU REGIONAL DIRECTOR If you live or work in the Cape Girardeau region, you may have already run into Sydney Waters, BBB’s new Cape Girardeau Regional Director. She is responsible for outreach efforts in Southern Illinois and Eastern and Southwest Missouri.

Waters is a Southern Illinois native who brings a wealth of experience in nonprofit outreach, marketing, and volunteer and event coordination in the Cape Girardeau area to her role.

Please join us in welcoming Sydney Waters to BBB! Contact BBB Cape Girardeau at bbb@capegirardeaubbb.org.

BBB ANNUAL MEETING OF GENERAL MEMBERSHIP Monday, November 6, 2023 • 11:30 a.m. CT • Virtual event Voting proxy will be sent 30 days prior to the meeting.

Please contact Chelsey Nolte at cnolte@stlouisbbb.org for more information.

10 | BETTER BUSINESS BUREAU

BBB study: Credit Repair and Debt Assistance Predatory debt relief, settlement, consolidation and credit repair A recent Better Business Bureau study found that some debt relief and credit assistace companies fail to live up to big promises, leaving consumers further in debt.

By the numbers:

12,700 complaints

and negative reviews about debt consolidation, relief, settlement and credit repair companies *Source: 2020-2023 (June) complaints & reports to BBB

Red flags for scammers:

1,600

• Asking for fees up front

$2.4M

• Attempting to gain access to your bank account information

BBB Scam Tracker reports

Lost as result of scams

80K Reports about credit repair and debt/credit counseling

876

• Saying they have special access to loan forgiveness programs • Insisting that taxes need to be paid before debt is settled or consolidated

Negative reviews on BBB.org

You should know: •

Debt and credit troubles are often solved over several

Scan the QR code to read the complete study at BBB.org/scamstudies.

months or even years, not a few days.

•

Few, if any, debt and credit services are allowed to charge fees before a service is rendered.

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Better Business Bureau

Serving Eastern & Southwest Missouri & Southern Illinois 211 N. Broadway, Suite 2060 St. Louis, MO 63102

Start With Trust® Search Engine Marketing

When customers search, help them find YOU. Special service for eligible BBB Accredited Businesses: Auto Body Auto Repair Carpet Cleaning Carpet Store Concrete & Asphalt Deck Builders Electrical Contractors Gutters Home Builders Home Health Care HVAC Landscapers Mason Painting

Pest Control Plumbing Power Washing Property Management Remodeling Roofers Siding Tax Services Waterproofing Windows & Doors

BBB Search Engine Solution combines consumers' trust in BBB with the power of Google to give your business a boost on the search results page — making consumers more likely to click.

You worked hard to earn your BBB seal.

Make sure it’s working as hard as it can for you.

SIGN UP TODAY! For more information, contact Glenn Hoyt | Phone 314-584-6747 | email ghoyt@stlouisbbb.org