BBB eNewsletter July 2023

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INSIDE

START WITH TRUST® eNewsletter | July Issue

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BBB Industry Report: The Remodel Industry

Working to Secure the Marketplace Message from the CEO:

7 Password Mistakes that might get you hacked

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Celebration of Ethics 2023 Finalists

Welcoming our Newly Accredited Businesses

Value of BBB Accreditation Spotlight

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5 Most Inquired & Most Complained Industries

Revocations & Unanswered Complaints

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BBB is working to make the articles in your BBB’s eNewsletter more productive for you personally and for your business. We trust you’ll find this issue beneficial. Let us know what you think about the content.

Residential remodeling shows growth ahead.

Emerging trends suggest the remodeling industry should be prepared for a green remodeling boom.

Check out this month’s feature in the “Trends Accelerating an Industry Forward” on page 4.

Click on the Read Industry Report button for trends, challenges and opportunities.

We can’t go anywhere without password security.

On page 5 we feature the article “7 Password Mistakes That Might Get You Hacked.” Let us know what you learned in this article and will be implementing.

Review the monthly Board of Directors approval of 81 newly Accredited Businesses and 2 Revoked Accredited Businesses beginning on page 9.

In this issue, BBB shares practical information, useful tips and much more content with thoughts to support you being a Trusted Better Business.

Appreciatively,

Blair Looney President/CEO Better Business Bureau Serving Central California & Inland Empire Counties

BBB INDUSTRY REPORT IThe 5-year residential remodelingi Iindustry forecast shows growth aheadI

Many residential remodeling contractors spent much of 2022 getting through their backlog of delayed projects caused by material and labor shortages. With the backlog of work now complete, the remodeling industry prepared for a moderate slowdown with a projected Compounding Annual Growth Rate (CAGR) of 4.1% through 2027. But several emerging trends suggest the remodeling industry should be preparing for a green remodeling boom.

READ READINDUSTRY INDUSTRYREPORT REPORT

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SEPTEMBER 6th, 7- 8PM on KSEE24

Announcing 2023 Finalists SMALL BUSINESS CATEGORY FINALISTS:

ABC NON-EMERGENCY MEDICAL TRANSPORTATION, LLC KATZ LOCKSMITH MEDIUM BUSINESS CATEGORY FINALISTS:

ART DOUGLAS PLUMBING, INC. ECHELON SECURITY GROUP, INC. LARGE BUSINESS CATEGORY FINALISTS:

CENTRAL VALLEY COMMUNITY BANK SAN MAR PROPERTIES, INC.

SPONSORSHIPS

EVENT PAGE

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REVOKED & UNANSWERED COMPLAINTS LISTS

Backyard and Home, Inc. 6A. Provide a response to each complaint that:

Revoked Accreditation On 6/21/2023 BBB Accreditation for the following businesses was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by.

FreeVolt USA, Inc. 6A. Provide a response to each complaint that: Is professional, addresses all significant issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted.

Is professional, addresses all significant issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted.

Unanswered Complaints BBB assists in the resolution of disputes between businesses and consumers who have had a marketplace relationship. BBB is an impartial party in the process, and BBB professionals facilitate and foster ethical communication between the parties to try and resolve the dispute. For a list of businesses with one or more unanswered complaints in the last 45 days click HERE. 11

Show the Seal!

If you have a website, you need a BBB Dynamic Seal! It assures your customers that your company meets strict BBB Standards, and that yours is a site they can trust!

By adding the Dynamic Seal to your website, you can show visitors to your website that you’re not only in good standing with Better Business Bureau, but also allows them to read through your positive reviews on your BBB.org business profile.

Transparency is an important part of building trust with consumers, and taking advantage of this service is a great way to foster it with potential customers!

Ask how to get your Dynamic Seal by contacting Liliya at liliya@ccie.bbb.org or visit bbb.org/ccie/login

Top 5 Most Inquired about Types of Businesses

1. Online Retailers 21,174 Inquiries

2. General Contractor 13,564 Inquiries

4. Roofing Contractors 4,348 Inquiries

Data from June 2023

3. Solar Energy Contractors 6,252 Inquiries

5. Plumbers 3,904 Inquiries

Top 5 Complained about Types of Businesses

1. Online Retailers 168 Complaints

2. Solar Energy Contractors 73 Complaints

4. Used Car Dealers 23 Complaints

3. New Car Dealers 65 Complaints 5. Clothing 20 Complaints

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Better Business Bureau serving Central California & Inland Empire Counties

BBB.org