In March, we recognized the hard work, passion and dedication that Baxter employees display every day to make us the best we can be. This year, Employee Appreciation Week centered around our four employee experience focus areas:
Each day of the week had a different theme and included activities like building a Purpose wall, Bring Your Dog to Work Day, launching the You Belong @ Baxter group, hosting a group-wide trivia contest, Q&A with Mickey Anderson, compiling United Way care packages and much more.
• Scott Adrian, Audi Omaha
• Spencer Barry, Subaru La Vista
• Michael Berman, Audi Shawnee Mission
• Troy Boerder, VW Omaha
• Charles Cahill, Toyota Lincoln
• Ian Fowler, Lexus of Omaha
• Mariah Islas, Subaru of Olathe
• Paul Karre, Lexus of Colorado Springs
• Kass Kiemtore, Toyota La Vista
• Keilah Lewis, Mercedes Benz of Omaha
• Jose Lopez, Infiniti Omaha
• Samuel Lopez-Perez, Toyota of Colorado Springs
• Tyler Lucht, Ford Omaha
• Edgar Perfecto, Lexus of Lincoln
• Caiden Rempel, Legends Honda
• Allan Rodriguez, Subaru Omaha
• Caleb Slupski, Legends Toyota
• Colby Thurman, VW La Vista
• Emily Turner, Honda of Olathe
• Dylan Williams, Ford Papillion
• Hailey Zuber, Smart Toyota
Win together
We operate with a team-first perspective.
Welcome differences
We create a sense of belonging by seeking, listening and learning from diverse perspectives.
Be caring
We have an innate desire to help others.
Stay curious
We are motivated by our passion for continuous improvement.
Make it matter
We drive toward meaningful outcomes with everything we do.
Be authentic
We communicate with transparency and kindness.
Our mindsets are how we show up when we’re at our best. They are paramount to our success and remind us that when we set our minds to something, there is no limit to what we can achieve.
Scott Adrian is the perfect example of an employee who embodies every single Baxter mindset. He exhibits our “Be Caring” mindset by always wearing a smile and bringing positivity and enthusiasm to every interaction. Scott’s “Make It Matter” mindset spans sales, service and parts. With a “Win Together” mindset, he excels in maintaining both front-to-back relationships and connections with our other teammates and our guests.
Scott’s willingness to go the extra mile with house calls, at-home deliveries and education about vehicles reflects a positive “Stay Curious” mindset. But what truly sets him apart is his approach to “Welcoming Differences” by his attentive listening, providing genuine care to coworkers and guests alike.
Scott’s can-do attitude is a reflection of his proactive approach to all situations. His ability to tackle challenges head-on with positivity and resilience demonstrates his heart, character and drive which continually represents Baxter in a positive light.
Going above and beyond comes naturally to Allan Rodriguez. He continuously puts in energy and effort to make a positive impact within Baxter. Here are just a few examples where Allan has gone the extra mile to assist our guests:
A distressed guest called in reporting a malfunction with her car’s auto start-stop feature while stuck in traffic. Allan stepped in without hesitation. He quickly jump-started her car, diagnosed a failed battery and had it replaced under warranty, ensuring her safety and earning heartfelt gratitude.
On a Saturday evening, after closing, Allan received a call from a distressed customer with a stuck window just before a trip. Without a second thought, he offered his assistance and promptly resolved the issue at the customer’s home, allowing them to attend their planned family event on schedule.
These remarkable acts are examples of living our leadership mindsets every day.
Financial well-being is a huge component of overall well-being. Fidelity’s Financial Journey Workspace contribution tool can help you take the stress out of planning for your retirement. Simply go to Fidelity’s website at 401k.com, enter your current salary, then increase or decrease your contribution to see your projected balance. This valuable tool is designed to educate you about your savings, estimated future contributions and the effect they could have on your retirement income. It allows you to explore hypothetical scenarios but does not predict or project the performance of an investment or investment strategy. It is intended to illustrate the directional impact of various inputs.
The illustration is provided by Fidelity Brokerage Services LLC “Fidelity,” and, together with its affiliates, “Fidelity Investments”) for educational purposes only. The illustration is non-personalized, non-actionable, and is not intended to serve as the primary basis for your investment, financial, or tax-planning decisions. The illustration should not be considered investment advice under the Employee Retirement Income Security Act of 1974 (ERISA), as amended, or as legal or tax advice.
Baxter is all about making sure you have a great employee experience – and that includes a focus on your well-being. Keeping up with your yearly check-up is a big part of staying healthy and happy. Here are five reasons why making it a priority matters:
*This newsletter briefly summarizes Baxter Auto’s benefit plans. The plan documents and insurance policies contain the detailed terms of those plans and prevail in the event of any conflict.
1. Premium savings: To avoid a wellness surcharge on premiums in 2025, all medical plans require an annual physical in 2024. Don’t forget, the deadline is Thursday, Oct 31.
2. Health assessment: Get a thorough evaluation of your overall well-being and build a relationship with your primary care provider.
Baxter has teamed up with ComPsych for a new employee assistance program, offering three free counseling sessions per person, per issue, per year. The ComPsych portal also provides a wealth of helpful resources, such as:
• Digital toolkits on mental health awareness, mindfulness and relaxation, diversity and inclusion and more
• Online training modules on work-life balance, healthy eating, maintaining positive communication with loved ones and more
• Articles on relaxing and reducing stress, navigating depression and more
To take advantage of our employee assistance program, call 855-239-0743 or visit the GuidanceResources website. First-time users should register using Guardian as the organization web ID.
3. Early detection: Your provider can catch and manage potential health issues, like heart disease, diabetes and lung disease, early on.
4. Lifestyle guidance: Get personalized advice on lifestyle changes to maintain good health or tackle any lingering concerns.
5. Open dialogue: Take this chance to talk about any health-related questions or worries you have with your provider.
Don’t wait! Schedule your appointment before the Oct. 31 deadline. Reach out to your doctor today!
Subaru and its retailers teamed up with Operation Warm to provide children in urgent need with bundles of coats, socks and shoes. These items were instrumental in helping children stay warm and dry in addition to making a positive impact on their mental and emotional well-being. Ironically, this event took place during record-cold temperatures.
Ford West Dodge hosted a food drive during Employee Appreciation Week to raise donations for the Food Bank of the Heartland. The donations will provide 556 meals to those in need. The mission of the Food Bank of the Heartland is to eliminate hunger in the heartland by ensuring consistent access to healthy foods through community partnerships.
The Legends Honda and Legends Toyota Teams enjoyed ice cream sundaes while stuffing spring break backpacks for the Rose Brooks Center in Kansas City, Missouri. A total of 42 backpacks were filled with coloring books, chalk, puzzles and enough snacks for each day of spring break. The Rose Brooks Center’s mission is to break the cycle of domestic violence so that individuals and families can live free of abuse. They share their legacy of hope through advocacy, education and empowerment.
Empowering future automotive professionals
Toyota of Colorado Springs has partnered with Colorado Springs School District 11 to provide important resources and opportunities for aspiring auto technicians through school programs such as work-based learning. This partnership has been a critical part of TOCS employee growth, with two technicians hired from D11’s program last year. You can learn more about the WBL program here.
The Learn-It-All group-wide leadership course was developed to emphasize Baxter’s philosophy that everyone is a leader who can positively impact others, no matter what their role might be. The course highlighted the importance of curiosity and pushed participants to recognize whether we operate with a know-it-all or learn-it-all approach.
1,150 PARTICIPANTS SO FAR
64 TRAIN ING SESSIONS HELD
LOCATIONS: COLORADO SPRINGS | KANSAS CITY LINCOLN | OMAHA
“The Learn-It-All training was great! I think it was able to be related back to every employee, not just managers. I would definitely like a class like that again in the future!”
— Julie Johnson, Sales Manager, Legends Toyota
“These training sessions just make us all work stronger together and as a company. I can’t wait for the next one!”
Alisha Malcolm, Customer Relations Manager, Ford, Papillion
Every year, Baxter honors Black History Month and celebrates the achievements and history of African Americans. This year, we hosted Ashley Estes, Associate Director of Diversity, Equity, Inclusion and Belonging at Subaru of America. She discussed the importance of DEIB and spotlighted some of the efforts that Subaru embraces to create a space for belonging and an environment where all people feel a sense of opportunity.
As part of our Black History Month recognition, we were thrilled to share an insightful interview with Meg McPherson, Market Representation Manager at Toyota North America. Meg shed light on Toyota’s efforts in diversity, equity and inclusion, offering valuable insights into their initiatives, her personal experiences and the importance of belonging in the workplace.
Ericka Lessley Office Manager at INFINITI Omaha and Baxter Toyota La Vista
Donte Clark Guest Experience Director at Lexus of Colorado Springs
Each March, we recognize and celebrate Women’s History Month. This year, we focused on the 2024 International Women’s Day Theme: Inspire Inclusion. To kick off the month, Baxter employees shared what inclusion means to them. (see above)
Host Kathy Gilbert from CDK and Women in Automotive continued the focus on inclusion by sharing ways we can all be more inclusive at work.
At Baxter, we believe that you should always have a remarkable experience at work. The You Belong @ Baxter Group is an invitation for you to get involved with diversity, equity, inclusion and belonging. It’s open to everyone and dedicated to increasing cultural competence through events that celebrate and educate people about underrepresented identities. Participants will have the opportunity to get involved with leading, planning, executing and promoting Belonging events throughout the year. Since this is a project-based group, not everyone can participate in every project, but there will be numerous opportunities to get involved.
You Belong @ Baxter Group members will:
• Organize and lead educational events and projects
• Support local execution of educational events within their markets
• Participate in diversity, equity, inclusion and belonging training
To learn more, contact your General Manager.
Several exciting remodeling projects are either in progress or completed that reflect our commitment to quality and delivering remarkable experiences for our employees and guests.
Remodeling is almost done with all new furniture, a service drive upgrade and a large amount of new equipment installed. This exciting new look will enhance the customer experience and showcase our commitment to quality.
Completed recently, this project rejuvenated the interior with new furniture, extensive changes to the service drive and bathroom upgrades. This amazing transformation conveys a modern look and welcoming atmosphere to employees and guests alike.
Scheduled to open in July, the new Lexus of Colorado Springs location will include state-of-the-art equipment, modern styling and wide-open space that is designed for the ultimate guest experience.
The recently completed remodel included major service shop upgrades, replacement of the entire parking lot and renovations to the showroom and second floor. This state-of-the-art facility reflects our modern image as a leader in the auto industry.
Work is nearly complete on the upgrade with all new furniture, a new guest waiting area, service drive remodel and more. This impressive remodel will display a clean, modern look that will provide a great guest experience.
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