Team work and team building

Teamwork and Team Building Towards A Lost Gift!

Mohamed Issa, PhD (Uppsala, Sweden) Assistant Professor of Pharmaceutics Pharmacy Practice Department (PPD) Faculty of Pharmacy, Beirut Arab University (BAU)

Our Biggest Problem! “One of our biggest cultural problems is that we rarely appreciate the gift of teamwork, and if we try to make use of it, we end up -in most caseswith ineffective, inefficient performance!�

Mohamed Issa (1974-?)

Mohamed Issa, PhD (2017)

Problems: When?

• People have not identified the real problem.

• People do not share the same picture of the situation.

• People do not know their own roles in the game.

Mohamed Issa, PhD (2017)

Management: Basics Set Goals

Solve problems

Communicate the ends and the means

Mohamed Issa, PhD (2017)

Behaviour Styles: Strengths

Mohamed Issa, PhD (2017)

Behaviour Styles: Weaknesses

Mohamed Issa, PhD (2017)

Behaviour Styles: Key Words

Mohamed Issa, PhD (2017)

Behaviour Styles: You can Notice

Mohamed Issa, PhD (2017)

Behaviour Styles: Motivated by

Mohamed Issa, PhD (2017)

Behaviour Styles: Fears

Mohamed Issa, PhD (2017)

Behaviour Styles: Should Develop

Mohamed Issa, PhD (2017)

Effective Teamwork “Can We Do it?”

Mohamed Issa, PhD (2017)

Word Reaction • For each group, decide on ONE single thing that come to your mind when you hear the word TEAM. • Write it down on a piece of paper in BIG letters.

• When told, please RAISE this paper high in the sky!

Mohamed Issa, PhD (2017)

What is a Team?

• A team is a small group of people, • with complementary skills and abilities, • who are committed to a common purpose, performance goal and approach, • for which they are mutually accountable.

The Wisdom of Teams, by Jon R Katzenbach and Douglas K Smith

Mohamed Issa, PhD (2017)

Respect Interdependent = Trust 7

Work together = Share responsibilities 5 Share a common 4 goal and approach 3 Effective Communication 2 1 Mutually accountable for delivering goals Small in number 6

Successful Team Defining Factors

Mohamed Issa, PhD (2017)

Watch and Listen Carefully!

Mohamed Issa, PhD (2017)

Based on the previous slides on Teams • Can you describe the team in the video successful?

• Why? • Write down your ideas and recommendations!

Mohamed Issa, PhD (2017)

Clear roles and responsibilities Constructive feedback

Summarizing

Knowing limitations

Team Dynamics “Elements�

Clear message

Knowledge sharing

Active Listening Respect

Mohamed Issa, PhD (2017)

Team Life Cycle: Stages • Team cohesion, norms, groupthink risk, team spirit

• High performing team: Task focus, productive, reflective, spirit

3. Norming

2. Storming

4. Performing

1. Forming

Adjourning

• Differences, influence, power, conflict, leadership

• Features, goals, roles, procedures, constraints, resources, etc.

Joining Reforming Mohamed Issa, PhD (2017)

Mohamed Issa, PhD (2017)

ER: Emergency Terminology!

Mohamed Issa, PhD (2017)

Empathy and Rapport: Why? It is the: • Most insightful, • Most productive, • Most rewarding • Way to interact with people (Human beings)

Mohamed Issa, PhD (2017)

People have different: • Needs • Concerns • Ways of doing things (Behaviours)

Mohamed Issa, PhD (2017)

What about a simple Shift? “This is what I would want, so I'll treat everyone this way"

“Let me first understand what you want, so I can act accordingly."

Mohamed Issa, PhD (2017)

Our Goal • To achieve personal chemistry and productive relationships • To understand what drives people and recognize our options for dealing with them effectively.

Mohamed Issa, PhD (2017)

Building Successful Teams • • • • •

Building “Balanced” teams Include “Owl” investigators Include inspiring “Peacock” Include “Dolphin” buffers Do not form “STOP-LIGHT” teams

Mohamed Issa, PhD (2017)

Always Remember: • • • • •

There is no good or bad style.

There is no best style.

All styles have strengths and limitations.

All styles can be less or more effective.

People are a mixture of styles

Mohamed Issa, PhD (2017)

A Pledge: Please say it Loudly All styles are equally valuable and equally appreciated!

Mohamed Issa, PhD (2017)

Acknowledgements I would very much like to thank my colleagues: • Dr Lama Soubra for sparking the idea -few years ago- in my mind to go deep in this interesting topic.

• Pharmacist Darine Hamdan for the fruitful discussions regarding recent theories about this topic during the PHAR 401 lab sessions.

• Pharmacist Abed Nabulsi for his precious help during the preparation of the workshop materials.

Mohamed Issa, PhD (2017)

Mohamed Issa, PhD (2017)