Page 1 of 3 We're making things right
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We didn’t manage and report compliance correctly at our wastewater treatment works between 2010–17. This means we need to make things right for our customers and the environment. As agreed with Ofwat, we’ve reduced our wastewater charges by £123m until 2025 (bills will still rise with inflation and depend on your water use). We’re also investing in fixing pipes, pumping stations, wastewater plants and sewers to protect the environment. Find out more at: southernwater.co.uk/ making-amends
MISS M NAIMI MR B MANGAL & MR A MIRAZAI 59A OFFINGTON LANE SALVINGTON WORTHING BN14 9RJ
southernwater.co.uk/help
0330 303 0277
Weekdays - 8am to 7pm Saturday - 8.30am to 2pm
Your customer number 20495996 Your payment reference 0004 0406 15099
Here's your latest bill. This bill replaces the bill issued on 21 Apr 2022. The bill was reissued due to an incorrect billing period. You currently pay by Direct Debit, so you don’t need to do anything – your payments will be taken automatically.
Meter reading
Future payments
Charges
Water used in cubic metres
Next monthly payment
117 m3
£471.84
£39.60
Bill date
27 Jun 2022
Billing period From: 24 April 2021 To: 19 April 2022
For full list of future payments, see Your payment summary.
Your next meter reading is scheduled to take place by 31 Oct 2022
Bill type Metered - Direct Debit
Struggling to pay? See p. 3
Previous bill's usage 130.00 m3
Previous bill's charges £500.67
Previous bill’s payments £39.60 monthly
One cubic metre = 1,000 litres This is equivalent to: 11 baths, 31 (4 min) showers or 166 toilet flushes
21 Jun 2022
Meter number: 7M476082
Latest reading: 19 Apr 2022 4
6
5
0
0
Previous reading: 23 Apr 2021 1
3
4
8
0
0
Wastewater
Water
Period: 24 April 2021 to 31 March 2022
Period: 24 April 2021 to 31 March 2022
Variable Rate £1.487 x Standing Charge
111.10m = = 3
£165.21 £20.15
102.77m3 = =
£210.16 £52.67
Period: 01 April 2022 to 19 April 2022
Period: 01 April 2022 to 19 April 2022
Variable Rate £1.550 x Standing Charge
Variable Rate £2.045 x Standing Charge
5.90m = =
Total Water Standing Charge: This covers essential service costs such as sending bills, collecting payments and dealing with enquiries.
3
£9.15 £0.98
£195.49
Variable Rate £1.976 x Standing Charge
Total Wastewater
5.46m3 = =
£10.79 £2.73
£276.35
Wastewater charges: Wastewater is charged at 92.5% of the volume of water supplied. These costs are higher as treatment and disposal of wastewater costs more than supplying fresh water.
STA-SWF138-2-1220
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Dear Miss M NAIMI,