Landlord Management Information Pack

CityProperty Management

City Branch is one of the largest branches in the Barfoot & Thompson network and one of the most successful.

The Property Management team manages one of the largest portfolios in the company. We have a dedicated team of portfolio managers and letting agents, which is led by Tracey Boyle, who has over 20 years experience in Property Management. In the past 8 years, Tracey and her team have won ‘Large Property Management Office of the Year every year and won many awards at the REINZ Awards for Excellence.

We pride ourselves on exceptional service with 40 years combined experience in renting/managing properties in the CBD and across the greater Auckland area.

GetBacktotheThingsYou Love,LetUsTakeCareofYour Property

Here at Barfoot & Thompson City Property Management, our number one priority is protectingyourasset.

We engage in a proactive approach with our landlords, providing you with a completely customized property management experience based on your specific wants and needs We wouldn’t be a six year running award winning branchifwedidn’t.

Tracey Boyle and our phenomenal team of property experts are here to make sure your property and your tenants are well looked after, meaning your property will stay tenanted for longer. Less headaches, more peace of mind, with Barfoot & Thompson City Property Management.

ProactiveProperty Management

WhatdoWeMeanByThis?

StrictArrearsPolicy

It may sound tough but a strict policy around arrears means we have one of the lowest arrears in the industry. Standing at 0.5% of our entireportfolioofover900+properties.

EnsuringYourPropertyisRented

Finding quality tenants is the cornerstone of our business model Notjustanytenant-theright tenant, who has been credit checked and approvedtoourhighstandards.

CommunicationandAccountability

We are always looking for ways to better communicate with you and ensure we remain accountable to you High levels of communication is our number 1 priority and a hugepartofwhywearesosuccessful.

ProactiveTroubleshooting

Wemanageconflictordifficultsituationsquickly and professionally. Our business model of proactivetroubleshootingsavesyoupotentially expensivesituations.

Inspections

Aredoneeverythreemonths-orasrequiredby yourinsurancecompany.

RentReviews

Many private landlords under rent their properties to avoid losing a great long term-tenant. We understand - however, in almost every case we have taken management of a property and slightly increased the rent, the tenant has stayed on and continued to enjoy living in the property.

LegislationProfessionals

This industry has become very legislative heavy and tenants have more rights than ever before. Dealing with legislation is stressful for those who are not dealing with iteveryday.Thisisourjobandyou canleaveittoustoensureyouare compliant.

RepairsandMaintenance

All day to day repairs and maintenance are done using our trusted suppliers and tradespeople.

OurFeeStructure

Ourservicecomesataverycompetitivepropertymanagementfee. Therearenoadditionalchargesforinspections,representationatdisputeresolutionsor whenyourpropertyisvacant.(Theremaybefeesforcreditchecks,additionalinspections ormarketingupgrades).

Furnished8.5%+GSTmanagementandmaintenancefee

Unfurnished7.5%+GSTmanagementandmaintenancefee

Maintenance fee is an industry standard fee charged on any repairs, maintenance and renovations arranged by un onyourbehalf Alsochargedonanywaterrates,landratesandbodycorporatefeespaidbyusonyourbehalf

This includes viewings, processing applications, credit checks on potential tenants, signing the contract with new tenants,advertisingthepropertyontrademe.co,nz,realestate.co.nz,barfoot.co.nzandoneroof.co.nz.

NewContractFee$120+GST

This fee is charged when negotiating a new contract for you with current tenants staying on. It includes negotiation with the tenant around terms and conditions, rent review conducted at this point, new contract sent to tenants and signed

OurAwardWinningTeam

Wemanageaportfolioofaround950+CBDapartmentsinandaroundtheCity. WehavebuiltgoodworkingrelationshipswithmanyoftheBuildingManagersandBody CorporateManagers.

Locatedjustaroundthecornerfrommostapartmentbuildings,eliminatingtrafficand travelissues.

TopLargePropertyManagementOffice,Central AucklandRegion,toendMarch2024

#1LargePropertyManagementOffice,Central AucklandRegion,toendMarch2023

HeadofPropertyManagement,toendMarch2022

Weareconsistentlyeachyear,anawardwinningbusiness operation. Wetakethemanagementofyourpropertyseriouslyand treatitlikeourowninvestment.

After20yearsinthebusiness,Traceyisstill lookingforbetterwaystodeliverexceptional servicetoherclientbase.

Exceptionally focused and results driven, Tracey and the team continue to exceed client expectations at every possible level, and focus on maximizing a landlord’s return on their investment portfolio - maintaining the property and providing excellentcommunicationprotocols

TraceyBoyle

M0272984982

Etboyle@barfootconz

barfoot.co.nz/t.boyle