Ebook pdf marketing strategy based on first principles and data analytics

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(eBook PDF) Marketing Strategy: Based on First Principles and Data
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Contents vii Appendix: Dataset Description 73 References 74 Part 2 All Customers Change 77 3 Marketing Principle #2: All Customers Change ➔ Managing Customer Dynamics 79 Learning Objectives 80 Introduction 81 Approaches to Managing Customer Dynamics 84 Framework for Managing Customer Dynamics 98 Managing Customer Dynamics Examples 103 Summary 105 Takeaways 106 Analytics Driven Case: Preempting and Preventing Customer Churn at TKL 107 Appendix: Dataset Description 114 References 114 Part 3 All Competitors React 117 4 Marketing Principle #3: All Competitors React ➔ Managing Sustainable Competitive Advantage 119 Learning Objectives 120 Introduction 121 Approaches for Managing Sustainable Competitive Advantage 128 Framework for Managing Sustainable Competitive Advantage 135 Summary 139 Takeaways 140 Analytics Driven Case: Fighting Competitive Attack at Exteriors Inc. 141 Appendix: Dataset Description 147 References 148 5 Marketing Principle #3: Managing Brand-based Sustainable Competitive Advantage 151 Learning Objectives 152 Introduction 153 Brand Strategies 157 Managing Brand-based SCA 161 Summary 168 Takeaways 169 References 170 6 Marketing Principle #3: Managing Offering-based Sustainable Competitive Advantage 173 Learning Objectives 174 Introduction 175 Offering and Innovation Strategies 179
Contents viii Managing Offering-based Sustainable Competitive Advantage 186 Summary 190 Takeaways 191 References 192 7 Marketing Principle #3: Managing Relationship-based Sustainable Competitive Advantage 195 Learning Objectives 196 Introduction 197 Relationship Marketing Strategy 201 Managing Relationship-based Sustainable Competitive Advantage 207 Summary 213 Takeaways 216 References 217 Part 4 All Resources are Limited 221 8 Marketing Principle #4: All Resources Are Limited ➔ Managing Resource Trade-offs 223 Learning Objectives 224 Introduction 225 Approaches for Managing Resource Trade-offs 230 Framework for Managing Resource Trade-offs 239 Summary 245 Takeaways 246 Analytics Driven Case: Allocating Dollars Wisely at BRT Tribune 247 Appendix: Dataset Description 256 References 257 Concluding Chapter 9 Marketing Strategy: Implementing Marketing Principles and Data Analytics 259 Learning Objectives 260 Introduction 261 Trends Increasing the Importance of the First Principles Approach to Marketing Strategy 263 Overview of the Four Marketing Principles: Problems and Solutions 264 Synergistic Integration of the Four Marketing Principles 267 Building Marketing Analytics Capabilities 270 Executing Marketing Strategies 272 Summary 276 Takeaways 277 References 278 Glossary 279 Index 283
List of Figures ix ix List of Figures 1.1 Differences Between Corporate Strategy and Marketing Strategy 6 1.2 Decomposing Sales Revenue and Profit with the Chain Ratio 8 1.3 Four Marketing Principles: Aligning Key Marketing Decisions with the First Principles of Marketing Strategy 10 1.4 Marketing Principle #1: All Customers Differ ➔ Managing Customer Heterogeneity 12 1.5 Marketing Principle #2: All Customers Change ➔ Managing Customer Dynamics 16 1.6 Marketing Principle #3: All Competitors React ➔ Managing Sustainable Competitive Advantage 20 1.7 Marketing Principle #4: All Resources Are Limited ➔ Managing Resource Trade-offs 23 1.8 Integrating the Four Marketing Principles 25 2.1 Evolution of Approaches for Managing Customer Heterogeneity 41 2.2 GE Matrix: Analysis Tool for Targeting 50 2.3 Perceptual Map: Analysis Tool for Positioning 51 2.4 Restructuring for Customer Centricity 53 2.5 Marketing Principle #1: All Customers Differ ➔ Managing Customer Heterogeneity 54 2.6 Example of Managing Customer Heterogeneity 61 3.1 Evolution of Approaches for Managing Customer Dynamics 85 3.2 Typical Customer Product Lifecycle 87 3.3 Customer Dynamic Segmentation Approach (AER Model) 88 3.4 Hidden Markov Model Analysis: Relationship States and Migration Paths 90 3.5 Framework for Marketing Principle #2: All Customers Change ➔ Managing Customer Dynamics 98 3.6 Dynamic Segmentation: Hotel Example 103 3.7 Markstrat Simulation: Making Decisions When Dealing with Customer Dynamics 104 4.1 Evolution of Approaches for Managing Sustainable Competitive Advantage in Marketing 129 4.2 Customer Equity Perspective: Brand, Offering, Relationship Equity Stack 131 4.3 Marketing Principle #3: All Competitors React ➔ Managing Sustainable Competitive Advantage 136 4.4 AER Strategy and BOR Equity Grids 138 5.1 Ranking of the 10 Most Valuable Global Brands 153 5.2 Associative Network Memory Model of Brand Equity 154 5.3 True Loyalty Matrix 157 5.4 Brand Architecture Spectrum 159 5.5 Three Steps to Building Brand Equity 161 6.1 Innovation Radar: A Multidimensional Approach to Innovation 176
List of Figures x 6.2 The Stage-gate Design Review Process for Effective Product Development 179 6.3 Sustaining vs. Disruptive Technical Innovations 183 7.1 Model of Interpersonal Relationships 199 7.2 Model of Interfirm (B2B) Relationships 200 7.3 Customer Relationship Lifecycle 206 8.1 Evolution of Approaches for Managing Resource Trade-offs 231 8.2 Response Model Shapes: Linear, Concave, and S-shaped 238 8.3 Marketing Principle #4: All Resources Are Limited ➔ Managing Resource Trade-offs 239 8.4 Optimal Resource Allocation (Uphill/Downhill) 245 9.1 Evolution of Marketing Data, Analytic Techniques, and Targeting Approaches 262 9.2 Integrating the Four Marketing Principles 269
List of Tables xi xi List of tables 2.1 Sources of Customer Heterogeneity 36 3.1 Sources of Customer Dynamics 82 4.1 Market-based Sources of Sustainable Competitive Advantage 124 6.1 Comparison of Red and Blue Ocean Strategies 181 7.1 Highest Impact Relationship Marketing Activities 202 7.2 Relationship Marketing Best Practices 208 7.3 Key Relationship Dimensions and Example Measures 211 8.1 Sources of Resource Trade-offs 227 8.2 Components of Experimental Attribution 235 8.3 Types of Metrics 243 9.1 Summary of First Principles, Solutions, and Supporting Analytical Techniques 268 9.2 Building Methodological Capabilities across Three Key Purposes 271
List of Data Analytics Techniques xii xii List of Data a nalytics techniques 1.1 Markstrat: A Tool for Practicing the First Principle Approach to Marketing Strategy 27 2.1 Factor Analysis 46 2.2 Cluster Analysis 48 2.3 SWOT and 3C Analyses 56 2.4 Discriminant and Classification Analyses 58 3.1 Hidden Markov Model (HMM) Analysis 91 3.2 Choice Model Analysis 94 3.3 Customer Lifetime Value (CLV) Analysis 97 4.1 Marketing Experiments 134 5.1 Survey Design: A Brand Audit Example 166 6.1 Conjoint Analysis 188 7.1 Multivariate Regression Analysis 214 8.1 Response Models 240 9.1 MEXL: Using Data Analytics to Implement Marketing Principles 273

author Biographies

Robert Palmatier is Professor of Marketing and John C. Narver Chair of Business Administration at the Foster School at the University of Washington. He founded and serves as the research director of the Center of Sales and Marketing Strategy at the University of Washington. He earned his bachelor’s and master’s degrees in electrical engineering from Georgia Institute of Technology, as well as an MBA from Georgia State University and a doctoral degree from the University of Missouri, followed by post-doctoral research at Northwestern University’s Kellogg School of Management. Prior to entering academia, Professor Palmatier held various industry positions, including president and COO of C&K Components (global electronics company) and European general manager and sales and marketing manager at Tyco-Raychem Corporation. He also served as a US Navy lieutenant on board nuclear submarines.

Robert’s research interests focus on marketing strategy, relationship marketing, customer loyalty, marketing channels, and sales management. His research has appeared in Harvard Business Review, Journal of Marketing, Journal of Academy of Marketing Science, Journal of Marketing Research, Marketing Science, Journal of Retailing, Journal of Consumer Psychology, Marketing Letters, and International Journal of Research in Marketing. He has also published the leading textbook Marketing Channel Strategy; a monograph entitled Relationship Marketing; and chapters in various texts, including Marketing Channel Relationships, Relationship Marketing, Anti-Relationship Marketing: Understanding Relationship Destroying Behaviors, and Understanding the Relational Ecosystem in a Connected World. His research has been featured in the New York Times Magazine, LA Times, Electrical Wholesaling, Agency Sales, and The Representor, as well as on NPR and MSNBC.

Robert is the Editor-in-Chief of the Journal of Academy of Marketing Science, which recently ranked second among all marketing journals in its five-year impact factor. He serves as an area editor for Journal of Marketing; and also sits on the editorial review boards for Journal of Retailing and Journal of Business-to-Business Marketing. His publications have received multiple awards, including the Harold H. Maynard, Sheth Journal of Marketing, Robert D. Buzzell, Lou W. Stern, MSI Young Scholar, Varadarajan Award for Early Contribution to Marketing Strategy Research, and the American Marketing Association Best Services Article awards. He also has won multiple awards as a teacher of advanced marketing strategy in the doctoral, EMBA, and MBA programs at the University of Washington.

Among the numerous industry and governmental committees on which Robert has served, he chaired proposal selection committees for the National Research Council (NRC), National Academy of Sciences (NAS), and the Wright Centers of Innovation, which awarded grants of $20 million for the development of a new Wright Center of Innovation based on joint academic–industry proposals. He has served on NASA’s Computing, Information, and Communications Advisory Group, with the AMES Research Center. This advisory group assesses the current state of technology development within academia, governmental agencies, and industry related to NASA’s information technology activities and space exploration requirements; recommends future investment areas; and outlines a sustainable process to ensure optimal investment strategies and technology portfolios for NASA’s Space Exploration Enterprise. He also consults and serves as an expert witness for companies including Alston+Bird, Paul Hastings, Microsoft, Telstra, Starbucks, Emerson, Fifth Third Bank, Wells Fargo, Genie, Cincom, World Vision, and Belkin.

Author Biographies xiii xiii

Shrihari Sridhar is Center for Executive Development Professor, and Associate Professor of Marketing at the Mays Business School at Texas A&M University. He is also the Associate Research Director of the Institute for Study of Business Markets (ISBM) at Pennsylvania State University. He earned his bachelor’s degree in mechanical engineering from R.V. College of Engineering in Bangalore, India, and his masters and doctoral degrees from the University of Missouri. Prior to joining Texas A&M University, Hari was a marketing professor at Pennsylvania State University and Michigan State University.

Hari’s expertise is in understanding how firms can improve the effectiveness of their marketing spending decisions – a core responsibility of marketing managers. His research spans three main areas: assessing marketing mix spending effectiveness in twosided media markets; investigating how marketing mix effectiveness varies across firms, products, and industries; and examining the properties of optimal marketing budgeting and allocation policies. He has published more than 25 articles in top-tier national and international peer-reviewed journals and practitioner publications, including Harvard Business Review, Marketing Science, Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Retailing, and Marketing Letters; his work has been cited by researchers in more 30 countries. It also has received national media recognition from outlets such as National Public Radio (NPR), Reuters Inc., FOX News, and Booz & Co.

Hari serves as an area editor for Journal of the Academy of Marketing Science and sits on the editorial review boards for Journal of Marketing, Journal of Marketing Research, Journal of Retailing, and Customer Needs and Solutions. His research won a best paper award for Journal of Interactive Marketing and was among the finalists for the best paper award for Journal of Retailing. He also was awarded the Marketing Science Institute Young Scholar award and the Varadarajan Award for Early Career Contributions to Marketing Strategy Research.

Hari has served as an analytics coach, consultant, and research advisor to numerous firms, with a focus on business-to-business and media companies. He is also an award-wining teacher, earning multiple teaching awards at the undergraduate and MBA levels at Pennsylvania State University.

Author Biographies xiv

Preface

Aim of the Book

The primary goal of this book is to create a comprehensive, research-based, action-oriented guide for an international audience of practicing managers and managers-in-training to develop, implement, and evaluate real-world marketing strategies. Many marketing strategy classes rely almost exclusively on business cases that may serve as exemplars of marketing strategy but also offer relatively limited data analytics related to the decision-making process. Thus, students and future managers come away with little insight into situations that differ from the case examples, as well as few analytical tools or processes for developing or implementing effective strategies. They also might develop the mistaken impression that a single firm’s successful solution to a marketing problem is evidence that the solution will automatically generalize to other firms.

This book addresses these concerns by adopting a different approach that can be used separately or in conjunction with traditional cases, by:

• Organizing the processes, tools, and chapters around the First Principles of marketing strategy to give managers a structured framework for developing effective strategies for diverse marketing problems.

• Integrating state-of-the-art data analytics techniques into all aspects of the strategic planning process to allow managers to make more effective data-based decisions.

• Introducing the latest marketing research as underpinning for the guidance outlined in this book to give managers evidence-based insights.

This approach – as captured in the title, Marketing Strategy: Based on First Principles and Data Analytics – has been applied and refined at multiple universities by multiple professors for undergraduate, MBA, and EMBA students for almost a decade. However, this is the first time the approach has been summarized and offered in a textbook. Accordingly, this text expressly seeks to enable instructors to add the First Principles approach, data analytics, and research-based insights to marketing strategy classes. It also can support classes focused on data analytics as a strategic organizing framework to tackle the challenges of today’s big data environments.

First Principles Approach to Marketing Strategy

To make marketing strategy comprehensible, this book shows that marketing decisions can be organized to solve four underlying “problems” or complexities that all firms face when designing and implementing their marketing strategies. These four problems represent critical hurdles to marketing success; they also define the organization for this book. We refer to them as the First Principles of marketing strategy, because they reflect the foundational assumptions on which marketing strategy is based. In short, marketing strategists’ most critical decisions must address these First Principles.

Preface xv xv

Marketing Principle (#1)

Marketing Principle (#2)

Marketing Principle (#3)

Marketing Principle (#4)

First Principles of Marketing Strategy

All customers differ

All customers change

All competitors react

All resources are limited

Key Marketing Decisions

Managing customer heterogeneity

Managing customer dynamics

Managing sustainable competitive advantage

Managing resource trade-offs

Each First Principle or underlying assumption, when matched with its associated managerial decisions, is a Marketing Principle (MP). For example, all customers differ, so firms must make strategic decisions to manage customer heterogeneity, and together these insights constitute MP#1. This First Principle approach to marketing strategy is unique. Its goal is to align the analysis tools, processes, and research techniques offered in many consulting books, together with existing frameworks and insights on the marketing mix (4Ps), competitors, and marketing tasks from traditional textbooks. Their alignment suggests tactics for “solving,” or at least addressing, the underlying First Principles. Organizing the varied discussions around four fundamental principles means that every decision appears within its meaningful context, which includes its impact on other decisions. This view and context establishes a guiding purpose for strategic marketing efforts. Thus, it helps answer relevant student questions:

1 What are the real takeaways from a class on marketing strategy?

2 What tools do I have to help me make marketing decisions?

3 When should I use each specific framework or analysis tool?

Integrated Data Analytics

More firms are relying on customer analytics to improve their marketing decisions. To enable a manager to develop and implement a marketing strategy successfully, strong customer analytic capabilities often are a prerequisite. In response to these trends, and to increase the linkages between databased decision making and marketing strategy, this book integrates relevant analytical methods and techniques into every chapter’s discussion of marketing strategy. The data analytics techniques offered throughout the book provide details and examples of the analytical methods used most frequently by marketers. This book also contains four broad empirical cases, with datasets and step-by-step solution guides. Each case demonstrates one of the four Marketing Principles and relevant analyses and processes, such that students have access to hands-on examples they can analyze, using the tools outlined in the book, in a relevant, real-world context.

The cases and empirical examples often rely on Marketing Engineering (MEXL), an add-on to Microsoft Excel, or Statistical Analysis Software (SAS) to conduct the analyses (see Data Analytics Technique 9.1). Thus, students have a low-cost way to conduct most of the analyses and techniques described in this book. Many professors teaching marketing strategy or data analytics classes already use MEXL software or SAS; however, other software packages can work just as well (e.g., SPSS).

Preface xvi

Structure of the Book

The nine chapters in this book are organized to match the natural temporal ordering of the First Principles, according to how managers address them when developing a marketing strategy. Chapter 1 serves as an introduction to marketing strategy, including its history and definitions, differences between corporate and marketing strategies, evidence of the strong linkage between marketing strategy and firm performance, and the underlying logic of the First Principles approach to marketing strategy. In addition to providing a short summary of each of the First Principles, this first chapter describes how they fit together to generate integrated marketing strategies.

Chapters 2, 3, 4, and 8 parallel one another, each focused on a different First Principle, and provide the following:

• Learning objectives

• Description and rationale for the First Principle

• Evolution and description of approaches used to address the specific Marketing Principle

• Relevant marketing research, concepts, tools, and analyses

• Input, output, and process framework

• Summary

• Takeaways

• Case, with full description, summary, figures and tables, and dataset description

Furthermore, the First Principle that states that all competitors react, requiring firms to manage sustainable competitive advantages to build a barrier around their business to withstand competitive assault (MP#3), as covered in Chapter 4, requires some further consideration. Building and maintaining sustainable competitive advantage is central to any successful marketing strategy, so this book offers a separate chapter for each major market-based source of competitive advantage: brands, offerings (products/services), and relationships (Chapters 5, 6, and 7). These chapters also employ a parallel structure, outlining theoretical frameworks and research findings on how brands, offerings, or relationships lead to sustainable competitive advantages. Each chapter also provides unique concepts, strategies, metrics, and specific processes for effective management, based on the wealth of research related to brands, offerings, and relationships.

Finally, Chapter 9 pulls it all together by integrating the four Marketing Principles, according to their temporal interconnections and synergies. It also notes key trends that influence marketing today and will do so in the future. In addition, it outlines necessary steps for building data analytics capabilities and key success factors for implementing marketing strategies.

Unique Features for Instructors

Rich and Detailed Instructor Materials

To support in-class delivery of content, supporting materials are available to instructors through Palgrave’s online web portal, www.palgravehighered.com/palmatier-ms, or from the authors directly. These supporting materials include an instructor’s manual, example syllabi, more than 500 PowerPoint slides (for classroom instruction), video supplements to many chapters (to facilitate engagement), as well as a test bank and solution guide (restricted to lecturers). The goal is to reduce the time and effort it takes for an instructor to adopt the book for classroom instruction.

Broad Analytics Cases

The book contains four broad empirical cases, with datasets and step-by-step solution guides. Each case refers to one of the four First Principles, such that instructors have access to hands-on examples they can analyze, using the tools outlined in the book, in a relevant, real-world context. Each of the cases deals with one of the four fundamental marketing problems:

Preface xvii

• “Managing Customer Heterogeneity at DentMax” (Chapter 2) deals with customer heterogeneity, and walks students through segmenting, targeting and positioning.

• “Preempting and Preventing Customer Churn at TKL” (Chapter 3) discusses challenges associated with customer dynamics, and teaches students how to deal with customer churn through a modelbased approach.

• “Fighting Competitive Attack at Exteriors Inc.” (Chapter 4) deals with the challenges of competitive attack, and walks students through customer-facing new product development.

• “Allocating Dollars Wisely at BRT Tribune” (Chapter 8) discusses the challenges associated with resource allocation, and teaches students how to allocate marketing dollars optimally.

We envision that instructors could use these cases and solutions included at the end of relevant chapters (datasets can be downloaded from the Palgrave website, www.palgravehighered.com/palmatier-ms) as a demonstration of the processes and techniques taught in the book. Thus, they can provide the basis for an in-class example of key processes and techniques discussed in a lecture. We are developing more cases, which we plan to add to the book’s website over time.

The structure of the cases parallel one another, each focused on a different First Principle, and provide the following:

• Problem Background

• Problem Statement

• Data

• Solution Process

• Summary of Solution

• Tables and Figures

• Appendix describing the Dataset

Data Analytics Techniques

The data analytics techniques offered throughout the book are meant to showcase details and provide short examples about the most popular analytical methods used by marketers, to allow instructors to design a student’s toolkit in a customizable manner. Each data analytics technique contains four parts; a description, a discussion of when to use the technique, a detailed discussion of how the technique works, and a real-life example of the technique in use. The data analytics techniques provide a short, practical glimpse into how to apply data analytics to marketing decision environments. A list of the techniques discussed in the book is shown in the table below.

Preface xviii
Chapter Data Analytics Technique Chapter Data Analytics Technique 1.1 Markstrat: A Tool for Practicing the First Principle Approach to Marketing Strategy 3.3 Customer Lifetime Value Analysis 2.1 Factor Analysis 4.1 Marketing Experiments 2.2 Cluster Analysis 5.1 Customer Surveys 2.3 SWOT and 3C Analysis 6.1 Conjoint Analysis 2.4 Discriminant and Classification Analyses 7.1 Multivariate Regression Analysis 3.1 Hidden Markov Model Analysis 8.1 Response Models 3.2 Choice Model Analysis 9.1 Using Data Analytics to Implement Marketing Principles

Diverse Examples

Examples are critical to making complex marketing concepts and arguments comprehensible and compelling. This book includes more than 250 diverse marketing examples, reflecting 200 different companies, 25 countries, and most industry segments. The examples reveal how the focal processes, tools, and frameworks apply to various situations. In addition, the international flavor of the book is consistent with globalization trends in most industries and markets. A comprehensive company, country, and industry example index provides an easy way to locate the diverse examples.

Analytics Case References

In addition to the broad analytics cases, the chapters contain references to cases that were developed by DecisionPro® to be used with MEXL (an add-in module for Excel) or Enginius (a cloud-based version of the software). These cases are often more narrowly defined but provide an excellent way to learn the key marketing processes and analysis tools outlined in the chapter. Each of these cases comes with an associated dataset. These cases and datasets can be accessed at www.decisionpro.biz. In the table below, we list the DecisionPro® cases that are relevant for the book, on a chapter-by-chapter basis.

DecisionPro Cases

Chapter Case

2 Pacific Brands Case uses cluster analysis to identify and define the segments within the brassiere market and recommend cost-effective advertising and promotional activities.

2 FLIP Side of Segmentation Case uses cluster analysis to segment and choose target markets.

2 Addison Wesley Longman Case uses a GE matrix to allocate resources and support to each of three potential new offerings.

2 Suzlon Case uses a GE matrix to allocate resources/support to each of three potential new offerings.

2 ConneCtor PDA 2001 Case uses a perceptual map to help position a product in a key target market.

2 Heineken Case uses a perceptual map to reposition Heineken’s beer brands in the Spanish market to increase sales.

Chapter Case

5 Infiniti G20 Case uses a positioning map to understand how the market perceives the Infiniti brand relative to competitors.

6 Kirin USA Case uses a conjoint model to understand what new beer Kirin should develop to improve their competitive standing in the US.

6 Ford Hybrid Cars Case uses a Bass forecasting model to understand the sales growth of Ford Hybrid Car.

7 Convergys Case uses segmentation and GE models to identify best customers for growing business.

7 ABB Electric Case uses customer choice model to identify which customers should be targeted with a supplementary marketing campaign.

8 Blue Mountain Coffee Case uses ADBUDG spreadsheet to determine Blue Mountain’s advertising budget for the next year.

Preface xix
(Continued )

Chapter Case

3 Bookbinders Book Club Case uses a customer choice model to evaluate different methods (RFM, regression or binary logit) that are best for prioritizing customers to target for a campaign.

3 Northern Aero Case uses a customer lifetime value model, to evaluate the value of a typical customer in each segment.

Chapter Case

8 Syntex Laboratories (A) Case uses resource allocation model to identify how many sales reps Syntex should hire over the next three years and how the reps should be allocated across products and physician specialty types.

8 BrainCell Internet Advertising Case uses Excel Solver to allocate an advertising budget to maximize profits.

Integration with Marketing Simulation Software (e.g., Markstrat)

In addition to helping students understand the four First Principles and how they fit together, we discuss market simulation software, such as Markstrat, as a complement and experiential learning tool (see Data Analytics Technique 1.1). This interactive software requires real-time decisions by students that map onto the four Marketing Principles, while using the outputs of the other analyses outlined in this book (e.g., positioning maps, multidimensional scaling, consumer surveys, marketing experiments, regression analysis, conjoint analysis) to inform key marketing decisions. Many professors and students find this experiential-based learning approach effective for understanding and demonstrating the power of the First Principles, as well as the importance of data analysis for real-world development and implementation of effective marketing strategy. Other simulation software packages are also available and work as well, but Markstrat parallels our approach very closely.

Putting it Together: Syllabi for Marketing Strategy and Marketing Analytics Classes

We view our material as suitable for marketing strategy/management and marketing analytics classes. In both classes we use the First Principles to provide structure, but just change the depth of coverage of material based on the focus of the class. Specifically, each chapter of the textbook is designed to stand on its own. Since each chapter is modular, it can be discussed with examples to demonstrate a specific First Principle, or combined with a discussion of data analytics techniques and cases for a data analytics class.

Marketing Strategy/Marketing Management Class

We view this course as focusing on strategically analyzing and solving marketing problems from a decision maker’s perspective. Specifically, the course has two key learning objectives:

1 Understanding and effectively using the fundamental frameworks, processes, and analysis tools of marketing management.

2 Using the “First Principles” of marketing strategy to solve business problems.

This course builds on the topics explored in earlier courses (e.g., Principles of Marketing, Introduction to Marketing) by helping students frame the business issue or problem confronting their firm (using our frameworks), outlining the steps for solving problems (using our processes), collecting data and applying analysis tools to inform problems, and weighting and integrating information to make choices (using our analytics techniques and broad cases with solutions). The course will emphasize the process of developing and implementing a marketing strategy. Course content can be organized into 14 sessions (w/o quizzes or tests) as shown in the table below (more class syllabi are shown on the book’s website).

Preface xx
Preface xxi Week Topic Notes Chapter 1.1 Overview and Benefits of Marketing Strategy Instructor Slides 1 1.2 Overview of First Principle’s Approach (continued) Instructor Slides 1 2.1 Principle 1: All Customers are Different ➔ Managing Customer Heterogeneity Instructor Slides 2 2.2 Segmentation and Targeting Concept and Demonstration Analytics Technique, MEXL (Dentmax Case) 2 3.1 Markstrat Session 1 and/or Case 3.2 Positioning Concepts and Demonstration Analytics Technique, MEXL (Infiniti Case) 2 4.1 Markstrat Session 2 and/or Case 4.2 Principle 2: All Customers Change ➔ Managing Customer Dynamics Instructor Slides 3 5.1 Markstrat Session 3 and/or Case 5.2 Choice Models Concept and Demonstration Analytics Technique, MEXL (TKL Case) 3 6.1 Markstrat Session 4 and/or Case 6.2 Principle 3: All Competitors React ➔ Managing Sustainable Competitive Advantage Instructor Slides 4 7.1 Markstrat Session 5 and/or Case 7.2 Principle 3 (continued): Managing Brand-based Competitive Advantage Instructor Slides 5 8.1 Markstrat Session 6 and/or Case 8.2 Principle 3 (continued): Managing Offering-based Competitive Advantage Instructor Slides 6 9.1 Markstrat Session 7 and/or Case 9.2 Conjoint Concept and Demonstration Analytics Technique, MEXL (Exteriors Case) 6 10.1 Markstrat Session 8 and/or Case 10.2 Principle 3 (continued): Managing Relationship-based Competitive Advantage Instructor Slides 7 11.1 Markstrat Session 9 and/or Case 11.2 Principle 4: All Resources are Limited ➔ Managing Resource Trade-offs Instructor Slides 8 12.1 Markstrat Session 10 and/or Case 12.2 Response Models Concept and Demonstration Analytics Technique, MeXL (BRT Tribune Case) 8 13.1 Markstrat Session 11 and/or Case 13.2 Integrating the Four Principles Instructor Slides 9 14.1 Review of Markstrat Performance 14.2 Review of First Principles of Marketing Instructor Slides 9

Marketing Analytics Class

The objective of the marketing analytics course will be to show students the benefits of using a systematic and analytical approach to marketing decision making. An analytical approach will enable students to:

1 Understand how the “First Principles” of marketing strategy help firms organize the analytics opportunity and challenge in today’s data era in an overarching fashion.

2 Use and execute data analytics techniques to understand how to solve marketing analytics problems in a scientific and process-driven manner.

We argue that most analytic challenges facing marketing researchers, consultants, and managers could be integrated under one umbrella that comprises four fundamental marketing problems. We then emphasize how the “First Principles” of marketing strategy help solve the four fundamental marketing problems, and help students develop analytic competencies pertaining to each of the four First Principles. Overall, by completing this course, students will be on their way to making the return on investment case for marketing expenditures that companies are increasingly asking of their executives. Class syllabi are shown on the book’s website.

Takeaways for Students and Instructors

We are excited that you are considering using our book to better understand marketing strategy. We know you have chosen to invest effort and time in absorbing the material. We have done our absolute best to ensure you have a fulfilling experience. We summarize the key benefits of using our book below.

Key Benefits for Instructors:

• We have organized marketing processes, tools, and concepts around the First Principles of marketing strategy to give you a structured framework for organizing your class.

• We have developed example syllabi, over 500 slides, test banks, and other teaching materials to make adoption of this class as easy as possible.

• We have integrated state-of-the-art data analytics techniques and written four broad analytics cases to allow you to enforce the message that marketing strategy is more about doing than just learning.

• We have summarized the latest marketing research as underpinning for the guidance outlined in the book, so as to let you be up to date with state-of-the-art research in the field.

• We have provided more than 250 diverse marketing examples across 200 different companies and 25 countries and most industry segments, showing how various processes, tools, and frameworks apply to many different firms, countries, and situations.

• We have ensured our material integrates with data analysis (e.g., MEXL, SAS, SPSS) and market simulation (e.g., Markstrat) software, to provide hands-on access to marketing strategy through experiential learning tools.

• We have provided in-depth videos about key topics from the book, including the First Principles, marketing concepts, real business examples, and data analytical methods.

Key Benefits for Students/Working Professionals:

• We have organized a multitude of marketing processes, tools, and concepts around the First Principles of marketing strategy to help you use one framework to deal with marketing challenges in diverse marketing firms, industries, and environments.

• We use a “tell-show-do” approach to the book, integrating state-of-the-art data analytics techniques into all aspects of the strategic planning process to allow you to make more effective data-based decisions.

Preface xxii

• We use the latest marketing research as underpinning for all our guidance, synthesizing more than 60 years of thought in marketing research in one book.

• We have added numerous analytics techniques to provide details and short examples about the most popular analytical methods used by marketers, for you to customize your own toolkit from the book.

• We have ensured that our material is package agnostic, and that it could integrate with several data analysis (e.g., MEXL, SAS, SPSS) and market simulation (e.g., Markstrat) software packages

• We have provided solutions to each of our broad cases, allowing you to learn how to apply the learning from a data analytics problem.

Preface xxiii

Overview of First Principles of Marketing Strategy

MP#1: All Customers Differ ➔

Managing Customer Heterogeneity

The most basic issue facing managers making marketing mix decisions (pricing, product, promotion, place) is that all customers differ. Customers vary widely in their needs and preferences, whether real or perceived. Their desires even vary for basic commodity products (e.g., bottled water). Thus, effective marketing strategies must manage this customer heterogeneity, often through segmenting, targeting, and positioning efforts. They allow the firm to make sense of the customer landscape by identifying a manageable number of homogeneous customer groups, such that the firm can meaningfully evaluate its relative strengths and make strategically critical decisions about how to win and keep customers.

MP#2: All Customers Change ➔

Managing Customer Dynamics

Managers developing their marketing strategies must account for variation as customers’ needs change over time. Even within a well-defined segment, members’ individual needs often evolve at different rates or directions. At some point in the future, customers who once were part of a relatively homogeneous segment will exhibit widely divergent needs and desires. A firm’s marketing strategy must account for customer dynamics to avoid becoming obsolete by identifying and understanding how a firm’s customers migrate (i.e., change), triggers of these migrations, differing needs across stages, and, ultimately, desirable positions to appeal to these customers over time.

Overview of First Principles of Marketing Strategy xxiv xxiv

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For the purpose of histological examination it is essential that portions of the brain, spinal cord, liver, kidney, and intestine, should be examined microscopically. The nervous tissue should be placed in formalin and Müller’s fluid, and a portion in alcohol for the examination of the fibres. The liver, kidney, etc., should be placed in 5 per cent. formaldehyde. The tissues are then treated by the ordinary histological methods, and sections prepared. With nervous tissue it is essential that those prepared for the examination of the cells should be made by the celloidin method; the others may be treated by imbedding in paraffin. The points to be sought for in the tissues are sufficiently indicated in the chapter on Pathology and Symptomatology, but may be briefly recapitulated:

In the brain, as well as in all the tissues, careful search should be made for minute microscopical hæmorrhages, and for evidences of old hæmorrhages in the form of small masses of fibrous tissue, etc. Parenchymatous degeneration, chromatolysis of nuclei, etc., nerve degeneration.

The arteries and veins should also receive close scrutiny, as the presence or absence of arteritis should be noted.

In the kidney particularly, search should be made for both interstitial and parenchymatous nephritis.

The liver frequently shows signs of microscopic hæmorrhage, and it is as well, in taking a portion of tissue for examination, to choose those portions which appear to be specially congested.

In the brain and spinal cord and nervous tissue, search is to be made for the same hæmorrhages as already noted. In addition, the condition of the nerve fibres should be noted, the presence or absence of periaxial neuritis, as well as degeneration of the axis cells, and the various ganglion cells both in the brain and spinal cord should be closely examined for chromatolysis and nuclear atrophy.

No evidence is afforded by micro-chemical tests of any of the sections thus obtained, except those of the lung. It may be possible in the case of the lung to determine the presence of lead granules in the alveolar cells, and attention should be paid to this. It is possible also that some evidence may be afforded by examination microscopically of the red bone-marrow.

The intestinal walls should be examined for evidence of lead particles.

If any dark staining, deep or superficial, be found in the intestine, it should be removed for chemical analysis. Necrotic areas of the intestinal wall should be sought for.

Hæmatology.

—For all practical purposes, the best stain for detection of basophile granules in the erythrocytes is Wright’s modification of Romanowski’s stain. This stain may be obtained in appropriate tablets, and may be prepared immediately before use, although a stain which has been standing for ten days or a fortnight gives much better results than a quite new stain. The stain consists of a solution of polychrome methylene blue, together with eosin in methyl alcohol, and the method of procedure is as follows:

Blood is obtained by a small puncture, and slides smeared and allowed to dry. Immediately on drying the slip is flooded with the stain, and allowed to remain for two minutes. This causes fixation. At the end of the two minutes the stain is diluted with an equal volume of distilled water, and allowed to remain on for a further three minutes. At the end of this time the stain is poured off, and the slip washed in distilled water for another three minutes, or until the characteristic purple-violet appearance is produced. It is better to examine such films with an oil-immersion lens, the oil being placed directly upon the films, and not covered with a cover-slip, as the action of Canada balsam tends to decolorize the blue. If such specimens are required to be kept, the oil may be washed off with xylol. It is possible to observe basophile staining with a good sixth, but an oil-immersion lens gives much the best result. The typical staining produced by this means gives darkish bodies scattered about the red corpuscles, staining sometimes deeply as the nuclei of the white corpuscles. In other cases the appearance is like that of fine dust scattered throughout the cell. In addition to these two forms, the whole red cell may take on a slight generalized lilac tint, the normal cells remaining free from granules, and stained red by the eosin. Search of 100 fields of the microscope should be made, and if no basophile granules are found in such fields it is unlikely that they will be found.

Basophile staining is not more pathognomonic of lead poisoning than of any other form of anæmia, but may be regarded as a highly important confirmatory diagnostic sign.

A differential count of the leucocytes present may be also made on the same film in which basophile staining is observed; 300 should be counted at least. In a typical case of lead poisoning it is found that diminution in the polymorphonuclear leucocytes has taken place with a corresponding increase of the lymphocytes, and possibly also the large mononuclears, and probably a slight increase in the number of eosinophiles.

This hæmatological method of diagnosis is of the utmost importance in lead poisoning. A differential count such as is given on p. 137, showing a large diminution in the polymorphonuclears, an increase in the lymphocytes, evidence of changes in the red cells, consisting of basophile staining, alteration in the shape of individual cells, poikilocytosis, with vacuolation, is strong presumptive evidence of lead absorption.

To complete the hæmatological examination, the hæmoglobin should be estimated. This is best performed with Haldane’s instrument—an exceedingly simple one to use. The estimation of the number of red cells and white cells present is useful, but does not by any means give such valuable information as does the differential count and search for basophile granules.

Blood-Pressure.

—Several methods are available for the estimation of the blood-pressure. The pressure may be roughly estimated as too high or too low by means of the finger. The presence of thickening of the arteries may be also estimated in this way, but for determining the absolute blood-pressure it is necessary to use one or other of the instruments on the market. The estimation of blood-pressure is an important point in relation to the suspected presence of arterio-sclerosis, and should be performed wherever possible. Sphygmographic tracings may also be taken. Such a tracing in a case of typical poisoning gives a peculiar form of curve, which, however, may be present in alcoholism and heavy work, and arterio-sclerosis of many types.

Urine Examination.

—In suspected cases of lead poisoning the examination of the urine may reveal the presence of lead. In

addition, albumin is frequently present, especially in the early stages of kidney inflammation. The ordinary tests for albumin should be carried out, and it is also advisable to examine the urine spectroscopically, as at times hæmoglobin, methæmoglobin, hæmatoporphyrin, may be present in small quantities, each of which can be detected by means of spectroscopic examination. Blood is not common in the urine of lead-poisoned persons, although microscopically hæmorrhages undoubtedly take place in the kidney. These hæmorrhages are interstitial, and as a rule do not cause any blood-pigment to be passed in a quantity that can be determined. It is as well, however, to centrifugalize the urine, and examine the deposit for red blood-cells.

The presence of hæmatoporphyrin, as suggested by Steinberg[10], is probably due to hæmorrhages in the intestine, and its presence in the urine should be regarded with suspicion in a lead-worker.

Where a lead-worker is suffering from continued absorption of lead, even without the manifestation of other symptoms, a change has been noted in the acidity of the blood—namely, a loss of normal alkalinity. The estimation of the alkalinity or acidity of the blood direct is an exceedingly difficult process, but much information may be obtained by careful estimation of the acidity of the urine, and of the acidity of the urine in relation particularly to the phosphates.

Joulie[11] has pointed out the extreme value which may be obtained from a knowledge of the urinary constituents by the means of estimation of the acidity with suchrate of chalk. The reagent is made by slaking lime in such a way that the resulting compound is practically dry. A quantity of this—about 25 grammes—is then thoroughly shaken up with 10 per cent. solution of cane-sugar, allowed to stand, and the solution titrated against decinormal acid until it is of one-twentieth normal. The urine is then estimated directly, the suchrate is run into the 25 c.c. of urine until a faint white flocculent precipitate appears. The number of c.c. of the solution of suchrate is then noted, and multiplied by the factor of the solution. This gives the acidity related to the phosphate and other organic acid contents, and is similar to the method used to determine the acidity of wines.

The second estimation consists of estimating the phosphates present by means of a standard solution of uranium nitrate, using either potassium ferrocyanide or cochineal as an indicator. The specific gravity of the urine is also determined. The result is then expressed in terms of this specific gravity, or, rather, in the terms of the density of the urine in relation to distilled water, and the whole answer returned per litre. By this method it is not necessary to obtain a twenty-four hours sample of the urine, the urine passed first thing in the morning being taken for examination.

By using this density figure the quantity of acid and phosphate is expressed in relation to the density, the equation being—

The observed acidity

The density per litre = Acidity per litre.

The phosphate content is expressed in the same manner, while the ratio of phosphate to acidity gives the ratio of excretion of phosphate to acidity.

There is in lead-workers a considerable diminution in the amount of phosphate excreted, and, as has been pointed out by Garrod and others, lead apparently produces alteration in the solubility of the uric acid content of the blood, and may therefore allow of its decomposition. Probably lead as a urate is stored up in the tissues. For further particulars of this method of the estimation of the urine, the reader is referred to “Urologie Pratique et Thérapeutique Nouvelle,” by H. Joulie.

An examination of the fæces of persons suspected of lead poisoning may often give definite results both of the presence of lead and hæmatoporphyrin. If small hæmorrhages have occurred high up in the intestine, the presence of hæmatoporphyrin in the fæces may result. The substance may be easily determined by means of the characteristic absorption bands. A quantity of fæces is taken and extracted with acid alcohol, and the filtrate examined spectroscopically. Urobilin bands are commonly present, and, particularly, where much constipation exists these bands are very well marked. There is no difficulty whatever, however, in distinguishing them from the characteristic bands of acid hæmatoporphyrin.

Examination of the Fæces for Lead.—The moist method or chemical examination given above is the best one to apply for the determination of lead in the fæces. As has already been pointed out, lead is commonly excreted in the fæces, and, if only about 2 milligrammes per diem are being excreted by the fæces in a lead-worker, the quantity cannot be regarded as indicative of poisoning. One of us (K. W. G.) has at times found as much as 8 to 10 milligrammes of lead excreted in the fæces of persons engaged in a lead factory, and exhibiting no signs or symptoms whatever of lead poisoning. If, however, the quantity of lead in the fæces rises to anything above 6 milligrammes per diem, there is definite evidence of an increased absorption of lead, and if at the same time clinical symptoms be present, suggesting lead poisoning, such a chemical determination is of the first importance.

In estimating the presence of lead in fæces, it may be necessary to deal with the separation of iron, which may be precipitated as phosphate and filtered off, the quantitative estimation being proceeded with in the filtrate.

Lead is much more commonly present in the fæces of leadworkers than in the urine, and it is better to examine the fæces rather than the urine in suspected cases.

REFERENCES.

[1] G: Meillère’s Le Saturnisme, p 74

[2] M A: The Lancet, vol. i., p. 164, 1897.

[3] S M: Ibid., vol. ii., p. 746, 1903.

[4] H: Comptes Rendus, tome cxxxvi , p 1205, 1903

[5] F B: Liebig’s Annalen, vol. xlix., p. 287, 1884.

[6] G: Medical Jurisprudence and Toxicology. 1910.

[7] D M: Forensic Medicine and Toxicology, p 496

[8] V H, A : A Method for the Approximate Estimation of Small Quantities of Lead—Transactions of the Chemical Society, vol cxvii , 1910.

[9] K A, S.: Brit. Med. Journ., vol. i., p. 1371, June 24, 1905.

[10] S: International Congress Industrial Hygiene. Brussels, 1910.

[11] J, H.: Urologie Pratique et Thérapeutique Nouvelle.

CHAPTER XI

TREATMENT

In laying down the general lines of treatment for both lead poisoning and lead absorption, it is essential in the first place to distinguish carefully between the two states; for although lead absorption may gradually drift into definite lead intoxication and lead poisoning, with all the classical symptoms associated with the saturnine cachexia, a large number of cases, particularly those in industrial processes, do not and should not progress beyond the early symptoms of lead absorption. The treatment, therefore, will depend in the first place on whether the case be one so constantly met with in industrial processes, where generalized symptoms of lead absorption are manifest without any definite and disabling symptoms traceable and sufficiently pronounced to enable a diagnosis of lead poisoning to be made.

The facts given in the chapter on Pathology, on the methods of entrance of lead, on the toxic manifestations, and the bloodchanges, and, above all, the facts relating to microscopical hæmorrhages and other profound changes in the bloodvessels, point clearly to the lines along which the general treatment for amelioration, prevention, or cure of poisoning should be undertaken.

The treatment of the so-called “presaturnine state,” or what is preferably termed the “state of lead absorption,” is one that the appointed surgeon or certifying surgeon in lead factories or other processes in which lead is manufactured or used, is constantly called upon to treat. Lead poisoning is a definite entity as a disabling disease, whereas lead absorption, although the prodromal stage of such disease, cannot be defined as actual lead poisoning, as in many instances persons may show signs of continued lead absorption, but their powers of elimination can be maintained at such a level that the ratio of absorption to elimination remains in equilibrium.

With the preventive treatment of lead poisoning we have dealt in another place (see p. 199). What is particularly required here is the medicinal treatment, which may be helpful in preventing lead absorption passing on to definite lead poisoning.

For many years it has been customary in the treatment of men employed in lead works to give occasional purgatives, and it is, moreover, a common and proper precaution to keep a stock of some simple aperient medicine, preferably saline composed of sodium sulphate and magnesium sulphate, at the works in charge of the foreman, so that any man who so desires may obtain a dose of an ordinary aperient mixture. We have seen from the pathological evidence that the largest proportion of lead is excreted by the bowel, and that, therefore, the sweeping away of the bowel contents— particularly where constipation is set up—will naturally tend to remove from the body a good deal of the lead which has been already excreted into the intestine and which may presumably become reabsorbed unless it be swept away. In a large electric accumulator factory Epsom salts in the form of the granular effervescing preparation is much appreciated. In winter 50 per cent., and in summer 90 per cent. of the men are said to take a daily dose. In an important white-lead works chocolate tablets containing hypo(thio-)sulphite of sodium are supplied to the workers.

Another medicine made use of in lead works is the sulphuric acid lemonade, this being acidulated with sulphuric acid and flavoured with lemon. It is very questionable whether this substance has any definite effect in the special direction in which it is supposed to work —namely, that of forming an insoluble sulphate of lead in the stomach and so preventing its absorption. The use of this drug was suggested on the presumption that lead poisoning as a rule took its origin from the dust swallowed and converted into a soluble form in the stomach. As we have seen, there is very little evidence that this entrance of lead is of much importance, although it does occasionally take place. Furthermore, from the experiments of one of us [K. W. G.[1]], it has been found that the sulphate of lead is at any rate as soluble as other lead salts, such as white lead or litharge, when acted upon by normal gastric juice.

With regard to the drinks supplied to workers in lead factories, it is highly important that some form of fluid should be supplied which the men may drink without harm, particularly in the more laborious forms of employment, and, above all, in the factories where smelting, desilverizing, etc., of lead is carried on. In these factories the use of some type of lemonade containing sodium citrate is to be recommended, as it has been shown that one of the pathological effects of lead absorption is to produce an increased viscosity of the blood, and the use of such drugs tends to some extent to diminish this. A drink containing a few grains of sodium citrate to the ounce and flavoured with lemon is freely drunk by workmen engaged in the laborious processes.

Finally, as a general routine treatment, it is advisable to keep at the factory some form of mixture containing iron, which may be given to those persons who are showing signs of slight anæmia, generally associated with some degree of constipation, and it is therefore better to use a form of iron cathartic. This medicine should also be kept in the care of the foreman, who will see that it is administered to the men properly. In this way any persons who at the weekly examination exhibit signs of anæmia may be promptly treated, and what is more, the surgeon is assured that the workmen in question actually obtain the medicine prescribed regularly.

During the routine weekly or monthly examination, or at whatever intervals the medical examination takes place, particular attention should be paid to the records kept of the state of health of the various persons, and whenever possible alteration of employment should always be enjoined when early signs of anæmia make their appearance.

The surgeon should spare no pains to determine if any of the workmen are confirmed alcoholics, and such persons should be removed from work in dangerous processes, while at the same time care should also be taken to eliminate any persons suffering from those diseases which are known to be predisposing causes of lead poisoning. The card system of registration of any symptoms noted or treatment given facilitates supervision of the health of the men.

In times of stress where some particularly dangerous process is in operation, as, for instance, where portions of a building which has

become thoroughly impregnated with lead dust is being pulled down, or where machines are being altered, removed, or rebuilt, especial care should be exercised with the workmen so employed, and it is advisable in such cases to adopt preventive measures on the supposition—generally correct—that such persons are absorbing a larger quantity of lead owing to their peculiarly dusty employment than they were under normal circumstances. At such times, also, it may be advisable to administer some form of mild iron cathartic to all persons employed in the factory for, say, a week at a time. It must not be supposed, however, that these methods of treatment in any way supersede the precautions for the prevention of lead poisoning by mechanical and hygienic means; they are merely additional precautions which may be put in force under special circumstances.

The Treatment of Lead Poisoning.

—The treatment of definite lead poisoning, as the treatment of lead absorption, is directed towards the elimination of the poison, the promotion of repair to the damaged tissues, and special treatment directed towards those special organs which suffer mostly in lead poisoning. At the same time, special treatment of urgent symptoms may be called for; but in the treatment of the urgent symptoms the fact of the general elimination of the poison must not be lost sight of.

We have already seen that the channel through which the poison leaves the body is mainly the fæces. Treatment must therefore be directed, as in the former instance (lead absorption), towards eliminating the poison by this means as much as possible, both by the use of enemata, and later the use of sulphate of magnesia, which may be added to the ordinary fluid enema; and it is far better in obstinate cases of constipation and colic to give enemata than to continue with the huge doses of salines or other aperients, such as croton-oil, elaterinum, or castor-oil.

Colic.

—Lead colic may be simple, acute, recurrent, or chronic and continued. In whatever form colic appears pain is invariably referred to the lower part of the abdomen, frequently into the groins, and occasionally to the umbilicus. The pain has to be distinguished particularly from acute gastritis, and occasionally from appendicitis, and sometimes from that of typhoid fever. Acute colitis—not common in this country—and dysentery, may, to some extent, simulate the

pain of lead colic, but John Hunter’s[2] original definition of “dry bellyache” conveys very vividly the type of pain. Occasionally diarrhœa may be met with, but as a rule obstinate constipation is present. In continued colic, or chronic colic, sometimes lasting for several months, obstinate constipation is the rule. In the simple acute colic the pain passes off in the course of five or six days, generally disappearing about four days after the lower intestine has been thoroughly cleared.

The pain of lead colic is relieved by pressure upon the abdomen, whereas that of gastritis and most other forms of abdominal pain may be generally elicited along the descending colon and splenic flexure; mucus is commonly found in the stools, especially the first evacuation, after obstinate constipation occasionally of several days’ duration associated with an ordinary attack of lead colic. Blood may be passed, but this symptom is not common. The pain in the acute form is paroxysmal; it is rarely persistent, being typically intermittent. During the paroxysm distinct slowing of the pulse-rate with an increased blood-pressure takes place, and the administration of vaso-dilators—such, for instance, as amyl nitrite—during a paroxysm rapidly relieves the pain and lowers the blood-pressure, and in this way distinguishes acute colic of lead poisoning from, say, subacute appendicitis.

Vomiting may or may not be present, though the patient usually complains of feeling sick, but there may be at times vomiting of a frothy mucus.

It is unusual for a patient to die from acute colic, but acute paroxysms have been recorded in which yielding of the bloodvessels of the brain has occurred.

Recurrent colic is as a rule less severe than the simple acute form, but may last for several weeks, clearing up for three or four days at a time and then recurring with little diminution in violence from the first attack. Such cases are probably due to the gradual excretion of lead by the intestine, and should be treated on this supposition.

In the continued or chronic colic the pain may persist for as long as two months, during the whole of which time the patient complains of uneasiness and even constant pain in the lower part of the abdomen, which becomes considerably worse after each

evacuation, and almost invariably is associated with exceedingly obstinate constipation. It is this type of case that olive-oil or liquid paraffin relieves, while in the acuter forms drastic purgatives such as castor-oil, croton-oil, or pulv. jalapæ comp. may be administered.

For the treatment of pain in colic one of the various vaso-dilators should be used, as, in addition to the spasm of the intestine, a very considerable vaso-constriction of the whole of the vessels in the mesenteric area occurs. Amyl nitrite gives immediate relief, but the effect passes off somewhat rapidly, whilst scopolamine, although taking somewhat longer to act, is better for continuous use, as its action is longer maintained. Sodium nitrite, liquor trinitrini, and antipyrin are also of use. Atropin may be used, but it is perhaps better given in conjunction with magnesium sulphate.

Whatever form of purgative is given, some form of anodyne should be combined. Drissole and Tanquerel[3] are said to have obtained excellent results with croton-oil; one drop is given, followed seven or eight hours later by another, and then by an enema of 2 pints of normal saline. After two or three days the croton-oil may be again given, one drop at a time each day. In addition, Tanquerel made use of belladonna and opium together, finding that their combined action was better than that of opium alone, as the physiological effect of belladonna probably assists in preventing the intestinal cramp.

Hoffmann[4] recommends the use of olive-oil and opium, giving 3 to 4 ounces of olive-oil. He says that this relieves the spasm of the pylorus, and is of particular use where severe vomiting is associated with the colic. This use of olive-oil, first suggested by Hoffmann in 1760, and revived by Weill and Duplant[5] in 1902, is somewhat interesting, in view of the modern tendency to administer paraffinum liquidum in the treatment of chronic constipation.

Briquet[6] recommends 4 grammes of alum and 4 grammes of dilute sulphuric acid three times daily, with the addition of 0·05 gramme of pulv. opii at night. Briquet says that although the purgative method rapidly diminishes the colic, the elimination of the poison does not take place as rapidly as by means of the treatment he recommends, though it is open to doubt whether the use of either of these two drugs is likely to produce any further neutralization or excretion of absorbed lead than sulphate of magnesia. It is quite

certain that the magnesium sulphate does not act as a neutralizer of the poison, as in a factory where sulphate of lead is manufactured some cases of definite lead poisoning occurred, in which at least half must have been due to the inhalation of lead sulphate dust. Under these circumstances it seems hardly worth while to attempt to form a sulphate of lead in the body. The action of magnesium sulphate and other salines, however, in promoting the flow of fluid towards the intestines, and rapidly diluting and washing out the contents, tend to eliminate such lead as has already been excreted into the bowel.

A number of other drugs have been given from time to time for the purpose of forming an insoluble compound with the metal in the intestine, such, for instance, as sulphur in many forms, which is still much used in French hospitals. Peyrow[7] advises sulphide of soda, whilst Meillère prefers potassium sulphide as being less irritating. He considers sulphuretted hydrogen a proper prophylactic against reabsorption. Both experimental work and clinical observation show that a change to sulphide does take place in the lower bowel, and that staining of this part of the intestine is due to lead sulphide; but as the figure on Plate II. shows, the lead may exist in the form of granules of a dark nature, deeply embedded in the intestinal wall, besides being situated in the exterior.

Stevens[8] suggests the use of ¹⁄₂-grain doses of calcium permanganate thrice daily to relieve pain.

A certain number of other drugs may be also made use of from the point of view of diminishing the pain, and one French observer advocates the hypodermic injection of cocaine, but it is doubtful whether any good would follow from such a procedure. Hypodermic injections of morphia should be given whenever the pain is great, and diaphoretics as well as diuretics should also be given, such, for instance, as ammonium acetate, citrate of potash, or soda. Chloroform water and chloral and bromine water may be also used, and when no other drug is at hand, the inhalation of chloroform will rapidly relieve the acute vaso-motor spasms associated with colic.

During the attack of colic, and for at least a day subsequent to its disappearance, the patient should be kept on a fluid diet; milk is best, and 10 grains of sodium citrate should be added to each glass of milk. After the colic has subsided, a light farinaceous diet should

be given, and it is better not to give meat until at least a week has elapsed. Alcohol is to be avoided.

The Anæmia of Lead Poisoning.

—As has been pointed out in Chapter VIII (p. 135), the anæmia of lead poisoning is one due to the destruction of the red blood-cells. This is evidenced not only by the curious sallow complexion, by the occasional presence of hæmatoporphyrin in the fæces and urine, and often by the curious yellow of the sclerotics, but also by an increase in the viscosity of the blood itself. Moreover, the urine of persons suffering from lead poisoning is invariably highly coloured, and may even show the presence of methæmoglobin. As the anæmia is generally a symptom of continued lead absorption for a long period, and does not necessarily occur with every case of colic—in fact, acute colic may often supervene without any symptoms of continued anæmia—the persons suffering from lead anæmia should be removed from their direct contact with the dangerous processes, and should be given, if possible, work in the open air. Iron and arsenic may be used, preferably in combination, whilst the iodide of iron often gives good results. Whatever preparation of iron is given, care should always be exercised in avoiding any constipating effect, and the free action of the bowel should be maintained, together with a liberal supply of milk. Potassium iodide may be also given.

With regard to the action of potassium iodide, there is division of opinion amongst various physicians as to the efficacy of the drug in the elimination of lead from the body. At the same time a very large number of persons hold that the administration of fairly large doses of potassium iodide in the case of a person suffering from chronic lead absorption may at times be associated with sudden exacerbation of the disease, and that the drug apparently may determine the production of acute symptoms, such as encephalopathy or paralysis, when these have not been previous features of the case. Our experience supports this statement, and on more than one occasion one of us (K. W. G.) has seen a distinct increase of symptoms follow the administration of large doses of potassium iodide. From a comparison with other cases it seems that these symptoms would have been unlikely to make their appearance without some secondary cause. Against this point of view must be

quoted further experiments already referred to by Zinn[9], who found that when lead iodide was administered to experimental animals iodine alone was found in the urine; but it must be pointed out that no estimations were made of the fæces, and it is possible that a certain amount of lead was eliminated in this way. What exactly is the action of iodide on the solubility of lead in the body it is difficult to say; yet the use of iodine compounds has been followed with considerable success in a number of chronic inflammatory diseases, and it is possible that it may have the action of splitting off the particular lead compound from its organic association with the tissues, especially as it is well known that iodine plays a very important rôle in the process of cell metabolism. Another point which tends to support the use of iodine is the fact that the other two halogens, bromide and chloride, both of which enter largely into cell metabolism, also have a slightly beneficial effect on the excretion of lead. The dose of the iodine given should not be large to commence with, 3 grains three times a day is sufficient, the dose being run up to some 30 or 40 grains per diem, the symptoms meanwhile being carefully watched.

Other symptoms often associated with the anæmia of lead poisoning are—

Rheumatic Pains.

—These pains are suggestive of muscular affection, and are possibly due to minute hæmorrhages occurring in the muscle tissue, which have been discovered in the muscles of experimentally poisoned animals. For the rheumatic pains diaphoretics and citrates of soda and potassium may be given.

Lumbago.

—The lumbago constantly complained of in chronic lead poisoning and even in the early stage of lead absorption, is very generally related to chronic constipation rather than to a definite affection of the lumbo-sacral joints.

Nephritis.

—Affections of the kidney associated with lead poisoning are almost entirely confined to sclerosis. The presence of albumin in the urine is not a very common symptom. As has been pointed out already, the presence of lead in the urine is by no means a regular feature of lead poisoning, though it may at times be present, and the urine should always be examined for changes in the kidneys; but as a number of cases of chronic lead poisoning are

associated with alcohol poisoning, the changes in the kidney cell are almost certain to be present. On p. 95 the illustration showing the disease in the kidney produced by experimental dosage with lead, and the kidney of a fatal case of lead poisoning in a man who at the same time had a strong alcoholic history, shows fairly definitely the difference between these two points.

Acute nephritis occurs so rarely in the course of industrial lead poisoning that it cannot be considered to be a disease due to lead.

In chronic nephritis treatment should be along the ordinary lines and the same remark applies to enlargement of the liver —Symptoms due directly to disease of the heart are rarely caused by lead alone. The heart muscle may suffer in the same way as the other muscles of the body, and in lead poisoning in animals distinct hæmorrhages are found between the muscular fibres in the heart muscle, and it is therefore probable that a form of myocarditis may exist in lead poisoning. This, together with the increased arterial tension, may cause dilatation, but the symptoms are those related more to the general condition of arterio-sclerosis than to any direct heart lesion, and as a rule these symptoms do not call for any special treatment.

Heart.

Treatment of Nervous Manifestations in Lead Poisoning.

With one or two exceptions, the diseases of the nervous system associated with lead intoxication only appear when actual lead poisoning is established. Certain evidences of affection of the nervous system are occasionally seen in the prodromal stage, or stage of lead absorption. These may be merely temporary and disappear often under treatment, by change of employment and reduction in the quantity of lead absorbed. Thus, dilatation of the pupils—the reaction to light being extremely sluggish or absent—is often a feature of the later stages of the condition of lead absorption. Tremor may also be a symptom, the outstretched hands exhibiting a fine undulatory movement, often increased on attempting to perform some act such as touching the nose, or touching the two fingers together, and when these symptoms occur they must always be regarded as of somewhat grave import. But it must be remembered that tremor may occur as a common complication of alcoholic cases,

and further, follows excessively hard manual work, though there is usually little difficulty in distinguishing between the various forms.

The symptomology of nervous diseases associated with lead poisoning has already been carefully set out in Chapter IX., and the pathological changes underlying these symptoms in Chapter V.

Of the general treatment, little needs to be added to what has already been stated for the treatment of lead anæmia and general lead intoxication. Iron and arsenic (not strychnine, especially in presence of colic), and other similar drugs, should be employed together with iodides either as potassium iodide or as an injection in the form of an organic compound, of which there are several varieties on the market.

The injection of normal serum has been advised, as well as saline injections, and in some instances venesection has been practised, but it is doubtful whether anything is to be gained by this form of treatment.

Further, it has been stated that some lead is excreted through the skin, and for this reason sulphur baths, bathing in sulphuretted hydrogen water, etc., have been recommended to neutralize any lead that has gained access to the skin. Serafini[10] has claimed that by means of electrolytic baths a certain amount of lead can be found present in the water after continuous passing of a current, and it has been supposed by these observers that the lead has been actually driven out of the body under the action of the electric current. It is, of course, possible that such lead as is discoverable in the water was merely that which had already become incorporated with the patient’s skin through mechanical contact.

Whatever form of treatment be adopted of a general type, the patient must certainly be removed from the chance of any further lead absorption; a person who is suffering from wrist-drop or other form of paresis should not be employed in any portion of a lead works where he may come into contact with any form of lead or its compounds for at least a year after the paresis has disappeared, and even then it is inadvisable for such a person to return to any form of dangerous lead work.

The electrical treatment of the injured nerves and muscles should be undertaken energetically; both the galvanic or faradic currents

may be used. Probably the best form is the galvanic. A small medicinal battery may be utilized, the method of application being as follows: One pole of the battery should be placed over the affected muscle, and the other pole placed in a basin of water into which the patient’s hand is dipped. The current should then be passed. It is better not to use a current of too great intensity, particularly at the start, although it is found in practice that a much greater current can be borne in the early stages of the treatment than when the muscles and nerves commence to recover. As a rule the patient experiences no inconvenience whatever from a considerable current during the first week of his affection, but at the end of a fortnight or three weeks less than one-third of the initial current can be borne. The current should not be passed continuously, but should be used for a short time and then shut off, being again switched on for five or six minutes, and then again shut off. The applications may also be modified by placing one hand in the vessel of water and stroking the affected muscle and nerve with the free electrode. The application of the current should be for not more than half an hour at a time, and may be applied twice in the twenty-four hours. It is quite easy to instruct the patient to perform the electrical treatment for himself in this manner when the paresis is affecting either the upper or lower extremity.

With the faradic current the circuit should be closed while the current is at a minimum, and then the quantity of current raised to some 15 to 20 milliampères.

For affections of the lower extremity the application may be made by means of one of the usual baths in which the foot is immersed, the other electrode being placed on the back or other suitable position. If both the lower extremities are involved, then both feet should be placed in a bath into each of which the source of electricity is connected.

Ionization by means of the faradic current may also be made use of. For this purpose one of the halogens, preferably iodine or chlorine, should be used, it being remembered that chlorine and iodine ions enter from the negative pole, so that in such a case the bath in which the affected limb is placed must be connected with the negative pole of the battery.

Subsequently, with either form of electrical treatment, the part should be well rubbed, and passive movements as well as massage are an advantage in promoting the return of normal function. As the muscles gradually return towards their normal state, graduated muscular exercises should be used.

When treated in the first week or two of the onset, lead paresis frequently recovers, and in a person suffering from lead palsy for the first time, confined only to the hands or to a group of muscles in the shoulder, prognosis is good. The prognosis of palsy of the lower limbs is not so good.

Paralysis of the facial nerve is occasionally seen in lead poisoning, and where this occurs it should be treated as previously recommended, by means of iodides in association with localized electrical treatment. One pole of the battery should be placed below the external auditory meatus, and the other one passed over the face on the affected side.

In long-standing cases where no attempt has been made at treatment in the early stages of the disease, and where considerable muscle degeneration has already taken place, the prognosis as a rule is very bad. Efforts should always be made in an early case by passive movements and massage of the affected muscles to improve their nutrition as far as possible. The diet should be light, and alcohol should not be given at any time.

Affections of the Central Nervous System.

—The typical form of affection of the central cerebral nervous system caused by lead, is lead encephalopathy. The disease may be insidious in its onset, and may be preceded by a long stage of chronic headache with slight or total remissions. Headaches may last for several months before the actual acute stage of the disease is reached. In the examination of several brains of persons who have died from lead encephalitis, microscopic sections of the brain have shown signs of hæmorrhages which must have taken place some considerable time prior to death, and were no doubt associated with the headache that had been complained of for some time previously, before the onset of the fatal illness. (See Plate III.) Persistent headache occurring in a leadworker should always be regarded with grave suspicion, and such a case should be treated on the assumption that it is an early case of

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