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Care Connection

Baptist Jacksonville and Baptist South Ranked Best Regional Hospitals

U.S. News Ranks Baptist Jacksonville and Baptist South

Best Regional Hospitals • No. 1 in Metro Jacksonville Region • No. 4 in Florida • Nationally Ranked in Diabetes & Endocrinology • High-Performing in 10 Specialties Baptist Jacksonville and Baptist South, which share a license, tied with Mayo Clinic for the Best Regional Hospital designation just released by U.S.News & World Report. Both Baptist and Mayo were also recognized in 10 high-performing specialty areas and one nationally ranked specialty. In addition, Baptist ranked fourth in Florida, up from fifth last year. U.S. News evaluates hospitals in 16 adult specialties. Of the more than 4,800 hospitals evaluated, only 147 were nationally ranked in one specialty or more. Baptist is nationally ranked among the top 50 hospitals in Diabetes & Endocrinology, and was recognized as high-performing in the following specialties: • Cancer • Cardiology & Heart Surgery • Gastroenterology & GI Surgery • Geriatrics • Gynecology • Nephrology • Neurology & Neurosurgery • Orthopedics • Pulmonology • Urology

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“This is a tremendous honor and speaks volumes about the high-quality, compassionate care our physicians, nurses and staff provide around the clock.” Ron Robinson Hospital President, Baptist South

“A hospital that emerges from our analysis as one of the best has much to be proud of,” said Avery Comarow, U.S. News Health Rankings Editor. “Only about 15 percent of hospitals are recognized for their high performance as among their region’s best. Just three percent of all hospitals earn a national ranking in any specialty.” U.S. News publishes Best Hospitals to help guide patients who need a high level of care because they face a particularly difficult surgery, a challenging condition, or added risk because of other health problems or age.

How the Rankings Are Developed The specialty rankings were produced for U.S. News by RTI International, a leading research organization based in Research Triangle Park, N.C. For each of the specialties for which Baptist was ranked as high-performing, this designation was based on measures of performance in three primary dimensions: • Structural measures including hospital volume, technology and other resources that define the hospital environment; • Process measures including reputation for developing and sustaining a system that delivers high-quality care; and • Patient survival and safety data from the Medicare Provider Analysis and Review database maintained by the Centers for Medicare & Medicaid Services (CMS).

“It takes the effort of every single staff member to deliver the very best patient experience to every person. Thank you for your hard work and dedication to changing health care for good in Northeast Florida!” Michael Mayo Hospital President, Baptist Jacksonville

Throughout our health system, we are working together to improve the lives of our patients and ensure their care and experience with us is the very best it can be. July2013


Employee Survey Results Your voice helps us improve your work environment so, together, we can fulfill our brand promise. “Changing Health Care for Good” begins within. During May, all employees were invited to take the Employee Engagement Survey to provide candid feedback about the work environment at Baptist Health. The survey and the responses were confidentially administered by outside contractor Towers Watson, which enables us to compare our results to other healthcare employers across the country. This month, we are beginning to receive the results and share them. How We Compare The results show that Baptist Health’s employee responses are favorable overall compared with that of other healthcare companies. In 11 of the 15 categories, Baptist Health’s scores exceed the norm for comparable U.S. healthcare organizations. In the category of Wellness and the category of Resource and Decision Making, we exceed the national norm significantly. However, employee responses declined in most categories when compared to our last survey conducted in 2010.

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“The last several years have been a time of immense change for every health system, including ours,” says Hugh Greene, Baptist Health President and CEO. “Our lower scores, compared with 2010 results, reflect the stress and uncertainty of this change. And our scores do show that we are faring better than most other healthcare organizations. However, let me be clear that we do look at these results carefully and take this feedback very seriously. We are committed to using this input to help us refocus and work together to change health care for good for our employees.”

Employee Pride and Commitment Our employees feel connected to and have pride in the mission and core values of our organization, according to the survey. It revealed that 91% of employees agree that our health system is highly regarded by its patients, and 89% are proud to be associated with Baptist Health. In addition, 89% believe strongly in the goals and objectives of our organization, and 89% feel that Baptist Health is socially responsible in the community.

Our Commitment to Change The survey showed that only 28% were able to agree with the statement that “significant actions

Thank you for participating in the Employee Engagement Survey. Your insights are very important to creating the best work environment for the best staff! have been taken as a result of previous surveys,” while 39% were neutral and 23% disagreed. “Some of the neutral responses can be attributed to newer employees who did not work at Baptist Health during the 2010 survey,” says Beth Mehaffey, Sr. Vice President and Chief Human Resource Officer. “However, we are concerned that such a high number disagreed, because we did make a number of changes in response to 2010 survey feedback. Moving forward, we must do a better job of communicating how we respond to the 2013 survey in order to enhance the work environment. One of the ways we will do this is through upcoming issues of CareConnection.”

Keeping the Conversation Going “The real work is just beginning,” says John Wilbanks, Executive Vice President and Chief Operating Officer. “It is critical that all of our leaders share these results with their individual teams and engage in open and honest conversation about the issues and opportunities revealed in the survey. Then we must all work together to develop the action plans that will improve our workplace and demonstrate that we take staff feedback to heart.”


of Baptist employees agreed that they “believe strongly in the goals and objectives of this organization”

93%* Baptist Health 2010

89% US Healthcare Norm


of Baptist employees “are proud to be associated with Baptist Health” 93%* Baptist Health 2010

86%* US Healthcare Norm


of Baptist employees agreed with the following statement: “In my opinion, Baptist is socially responsible in the community” 92%* Baptist Health 2010

78%* US Healthcare Norm


of Baptist employees agree that “the health system is highly regarded by its patients” 94%* Baptist Health 2010

84%* US Healthcare Norm

*Statistically significant difference



Percentage of Favorable Responses Category

U.S. Healthcare Norm 2013 Baptist Health 2010 Baptist Health

Goals & Objectives







Focus on Patients



Working Relationships




Image & Values







Sustainable Engagement








Diversity & Inclusion




Performance Evaluation





70% 70% 71%

Resource & Decision Making




Stress, Balance & Workload




Training & Development




Senior Leadership












Compensation & Benefits



61%* *Statistically significant difference

Thank you to the 5,414 employees who took the Employee Engagement Survey. This is a 67 percent response rate and is a representative sample of our employee population. Plus, 2,310 employees who took the survey provided written comments. This is 43 percent of the employees who participated and provides us with additional valuable feedback that is helpful in identifying ways to enhance our work environment and live our brand promise of “changing health care for good.�

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Baptist HeartMath Research

to Be Published In Journal

A presentation made by two Baptist Health employees at the 2013 HeartMath Best Practices Conference in May is scheduled to be published as an abstract in the scholarly journal, Global Advances in Health and Medicine. Jamie Chiles, BBA, RN, CCRN, and Debbie Jones, BHSC, Health Educator, recently presented at the annual HeartMath Best Practices Conference in California, thanks to funding provided through the Homeyer Institute for Nursing Research and Education at Baptist. The study they presented looked at the blending of caring science with leadingDebbie Jones edge research on the relationship between the heart and the brain, and how this relationship affects physical and emotional health and human performance. The results showed that all categories of personal stress improved for participants in our HeartMath Revitalizing Care Workshops, with eight categories showing changes that were statistically significant. These categories were: positive outlook, calmness, fatigue, Jamie Chiles anxiety, depression, anger management, resentfulness and stress symptoms.

Upcoming HeartMath Opportunities Introduction or Refresher Blitz (one-hour session; registration required.) August 1, 9:30 - 10:30 am Board Room, Baptist Beaches Heart Math Workshops (2 half-day sessions; registration required.) August 7 and 21, 8 am - 12:30 pm Pavilion 5, Class 2, Baptist Jacksonville September 12 and 26, 8 am - 12:30 pm Pavilion 5, Class 2, Baptist Jacksonville To register, visit eLearning and search for Caritas HeartMath. To learn more, call Debbie Jones at 202.4325 or Jamie Chiles at 202.9450.

“HeartMath Revitalizing Care Workshops are designed to equip our caregivers in a highly stressful environment with tools and techniques that allow them to manage their stress in the moment of stress, at the speed of their work and their life,� Debbie says.



Healthy for Life companies this summer in flag football, softball, kickball, basketball, dodgeball, bowling, and the Healthy Living Challenge. Participants received a free three-month membership at their neighborhood YMCA. Special thanks also go to those of you who have come out and supported our many teams during these events. Check your Baptist Health email to see when you can catch the next game. Pictured are: Beth Mehaffey, Senior Vice President, Human Resources; Karen Coleman, Director, Employee Health and Wellness; and Jannifer Harper, MD, Vice President, Medical Operations, Florida Blue.

Baptist Named One of Jacksonville’s Healthiest Employers

Baptist Health was recently recognized as one of Jacksonville Business Journal’s Healthiest Employers. We received second place in the large company category, which included companies with more than 500 employees. The Jacksonville Business Journal’s Healthiest Employers breakfast was held June 27 at the University of North Florida.

YMCA First Coast Games

Thank you to all Baptist Health employees who are participating in the YMCA’s First Coast Games. These 100 employees are representing Baptist Health in a friendly competition against other First Coast

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Health Corner

Visit Health Corner during the month of August to learn how you can be financially fit. Healthy for Life not only will have resources on financial health, but also biometrics checks such as weight, blood pressure, BMI and body fat percentage will be available. Baptist Jacksonville and Wolfson Children’s Health Corner will be held Wednesday, August 7, from 11 am -1 pm in the main lobby outside the Gift Shop. Visit Healthy for Life on the intranet to see when Health Corner is coming to your campus.

Do you need help improving your cholesterol, blood sugar or blood pressure?

Healthy for Life wellness coaches are here to help! Don’t let screening results get you down. Take control of your health by working oneon-one with a wellness coach to improve your numbers. Wellness coaching is available at no charge to help you build healthier habits to offset your health risk factors. Call 202.1819 or email to make your appointment.

Culture of Safety Survey Begins July 29 At Baptist Health, we strive to create an environment where our patients feel safe and our employees feel responsible for and empowered to provide the best in patient safety. As part of this effort, we invite all clinical staff and other employees who impact patient care to participate in an online AHRQ (Agency for Healthcare Research and Quality) Hospital Culture of Safety Survey from July 29 to August 11. The survey assesses our employees’ perception of our patient safety culture and assists us in determining how we can help improve your work environment to enhance patient safety. From our last Culture of Safety Survey, we heard people felt uncomfortable reporting issues, mistakes and near misses. Nearly one-third said that when an event was reported, it felt like the person was being written up instead of the problem; and 40% worried that mistakes they made were kept in their personnel file. As a result of these findings, a Fair and Just Culture model is being piloted in the NICU to establish a nonpunitive environment that encourages reporting of errors and near misses so changes can be made to prevent future errors. Also, to improve communication between caregivers, we are implementing caring communication education with physicians.

The more people who participate in our upcoming Culture of Safety Survey, the clearer picture we’ll have. We need the eyes and ears

of our staff to help us understand the safety environment and how to improve it. Baptist Health is partnering with the Advisory Board Company to administer the survey and your answers will be completely confidential. It takes 10 to 15 minutes to complete and can be taken from any computer with internet access. You are welcome to complete the survey at work or, if you feel more comfortable, from your home. An email link will be sent to all employees who are being asked to take the survey. The survey link will also be available on the home page of the Employee Intranet.

Have you ever… When you are interacting with patients, do you ever notice something that needs to be checked or fixed – perhaps a broken call light? Across our health system, there are many issues that could contribute to an error or near miss. If you see one, consider it a good catch – and know that you can call and report it to the Patient Safety Hotline. The hotline team follows up with the appropriate departments to resolve the issue and help develop systems to eliminate or reduce risks. Safety is everyone’s job, so please feel comfortable calling the hotline any time! Patient Safety Hotline: 202-7233 (SAFE)



How Patient-Centered Medical Homes Are Transforming Care

Currently, 24 of Baptist Primary Care’s 44 office locations have achieved Level 3 Patient-Centered Medical Home Accreditation from the National Committee for Quality Assurance, and many more offices are expected to join their ranks in the coming months. Adam Dimitrov, MD, is a Family Medicine physician at Baptist Primary Care Ponte Vedra Beach and chair of Baptist Health’s PatientCentered Medical Home Task Force. He explains some of the ways that the Patient-Centered Medical Home model has transformed the way his office cares for patients.

Better Transitions in Care for Hospitalized Patients Evidence shows that hospitalized patients are less likely to be readmitted if they receive a follow-up phone call within 48 hours of discharge and are seen by their primary care physician within two weeks. Many employees throughout Baptist have been working together to make this happen for Baptist Primary Care patients who are discharged from any

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Pati en t

ered Medi ent ca -C

ome lH

Patient-Centered Medical Homes are rapidly gaining momentum across the country. Baptist Primary Care has been in the forefront in North Florida for obtaining accreditation for this innovative model of care that leverages teamwork and technology to provide high-quality care that is personalized, coordinated, convenient and focused on a long-term healing relationship.

of our hospitals. Dr. Dimitrov explains, “We have developed a system where the nurse navigators at the hospitals are contacting the Baptist Primary Care doctor using the electronic medical record to let them know when one of their patients is being discharged. Then, either the nurse navigator at the hospital or the medical assistant at the doctor’s office calls the patients within 48 hours to make a follow-up appointment.”

Easier Access for Patients with Urgent Needs Baptist Primary Care practices that are accredited as medical homes are committed to having sameday appointments available for their patients with urgent needs, whether it’s with a primary care physician, a physician assistant or a nurse practitioner. “Our practices are often very busy with the demand for care. That being said, when people are ill, they wish to be seen by those healthcare providers who know them best. This leads to better satisfaction and quality of care. Our practices are working hard to accommodate those patients rather than asking them to go to urgent care centers or the emergency room. We feel it’s the right thing to do.”

“We feel strongly that every patient should have a medical home with a primary care doctor who serves as the quarterback of their medical team and works with you to manage your health,” says Dr. Dimitrov. Better Tracking of Preventive Care Car dealerships are great about letting you know when you are due for your next oil change, but health care, largely due to its complexity, has lagged behind when it comes to reminding patients about preventive care. Baptist’s Patient-Centered Medical Homes are now using the electronic medical record to track patients’ care, not only to send out reminders, but also to check on follow-up. “Now, any time we order a test like a colonoscopy for a patient, we track that to see if we received the results. If we haven’t, then we can contact the patient to find out if there is something we can do to help them in the process.”

A Teamwork Approach “We feel strongly that every patient should have a medical home with a primary care doctor who serves as the quarterback of their medical team and works with you to manage your health,” says Dr. Dimitrov. “Part of what this means is that our staff practices to

the limits of their licenses. Our medical assistants do more than check vital signs. They are very engaged in the patient’s care. For example, they can be trained to complete a diabetic foot check if the patient needs one.”

Sharing Resources Being a part of Baptist Health also means having access to resources that will benefit the patient and allow Baptist Primary Care offices to operate more efficiently. “Most practices don’t have the ability to hire a care coordinator, diabetes educator, dietitian and pharmacist, so we are looking at how we can share some of these resources that the hospitals have for our patients,” he says. “We are running a pilot project with some of the diabetes educators. The AgeWell Center for Senior Health is another example of utilizing shared resources for our geriatric patients.”



Chris Durkin Earns FHFMA Fellow Chris Durkin, FHFMA, Vice President/Controller of Pavilion Health Services, a division of Baptist Health, is now a Fellow of the Healthcare Financial Management Association. To be awarded this distinction, applicants must be credentialed as a certified healthcare financial professional; be an HFMA member for at least five years; complete a bachelor’s degree or 120 semester hours from an accredited college or university; and volunteer in HFMA or the industry. Less than 1,200 HFMA members nationwide have achieved this

accomplishment in the organization’s 65-year history. Chris has served with the HFMA since 1997 and, in 2009, he received the Muncie Gold Merit Award for outstanding service. He earned a bachelor’s degree in accounting from Queen’s College in New York City, and attended University of North Florida’s Coggin College of Business. He also volunteers on the Accounting Review Committee for the United Way of Northeast Florida. His management and financial responsibilities at Pavilion Health Services include Baptist Home Health, Baptist Pharmacies, Clinical Engineering Technology (CE Tech) and services that include Infusion and Respiratory Therapy.

New Wolfson Children’s Hospital Board Member Roseann Duran is the newest member of the Wolfson Children’s Hospital Board of Directors. She is executive vice president and chief people officer at, where she is responsible for organizational effectiveness strategies, corporate

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communications and the company’s corporate culture. She also served as chief marketing officer at for more than eight years. “We are pleased to have Roseann Duran join our Board of Directors at Wolfson Children’s Hospital,” said Wolfson Children’s Board Chair Deborah Pass Durham. “With her strong background in marketing and impressive leadership experience, she will add valuable strategic input to our leadership team.”

Child Life Program Helps Children Have MRI Scans Without Sedation Wolfson Children’s Hospital has launched the “MR – I Am Ready!” Program aimed at reducing the number of pediatric patients undergoing sedation for magnetic resonance imaging (MRI) diagnostic scans. Offered free of charge, “MR – I Am Ready!” is a joint service of the Child Life and Radiology Departments at Wolfson Children’s, supported by pediatric anesthesiologists and other pediatric subspecialty physicians with Nemours Children’s Clinic, Jacksonville, and the University of Florida College of Medicine—Jacksonville. The program was proposed by Salvatore Goodwin, MD, chief of Pediatric Anesthesiology at Wolfson Children’s and Nemours, who sought to lessen the time between referral for an MRI and having the procedure performed. Wait times for non-emergency MRIs can be months due to the need for sedation provided by a boardcertified pediatric anesthesiologist. Child Life Specialist Laura Merriem McCalvin, BS, CCLS, designed and implemented the program, which launched in January. She says the biggest concern parents have is that their

child won’t be able to do it and it will just be a waste of time. “But the benefits of avoiding sedation totally outweigh that. If kids are given the right tools and practice, they can be successful.”

Christian Welch, an active 7-year-old, was one of the first participants in the program. Prior to his first visit, Laura emailed videos Laura Merriem McCalvin and patient Christian Welch to him showing a character going through the procedure and what to do to prepare. One week later, Christian came to Wolfson Children’s for further training. His mother was very pleased with the outcome. She says, “The program does an excellent job of making your child prepared, relaxed and unafraid.”

Baptist Recognized by American Stroke Association Congratulations to Baptist Jacksonville and Baptist South, who were recognized by the American Heart Association/American Stroke Association in their annual advertising supplement, published in the U.S.News & World Report in July. Baptist Jacksonville was listed for receiving the 2012 Gold Plus Achievement Award and Target

Stroke Honor Roll status. Baptist South was listed for receiving the 2012 Gold Achievement Award. Being included in the listing means that the two hospitals have met the organization’s criteria for consistency in following the most up-to-date treatment guidelines, which are shown to increase survival rates and decrease hospital readmission rates for patients with heart disease and stroke. July2013


It’s Hurricane Season Do you have your personal preparedness plan? Hospitals aren’t immune to disasters, as we have learned during several recent weather-related events. The F5 tornado that hit Moore, Oklahoma, in May left one hospital completely destroyed and others in the area handling scores of storm-related injuries. In late 2012, weeks after Hurricane Sandy hit the Northeast, four New York City hospitals were still closed to inpatients because of damage, leaving thousands of people scrambling to find health care at other facilities. Even with contingency plans in place, back-up systems at several hospitals failed, causing widespread power outages in critical patient care areas and the need for hospital evacuations. “Hospitals aren’t fortresses, and they will be impacted,” says Baptist Senior Emergency Management Specialist Scott West. “The devastating effects disasters can have on healthcare facilities impacts many lives. The authorities are not able to check on you right after everything calms down to see what you need. That’s why it is vitally important for every family to have an emergency preparedness plan.” With that in mind, the Florida Division of Emergency Management offers the following advice for developing your family’s preparedness plan. Learn more at • Develop your family disaster plan well ahead of a storm. • Assemble a disaster supply kit and keep it ready. • Have a pet plan before a storm threatens.

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• As a storm approaches, stay alert to weather advisories. • Determine whether or not you will evacuate. • Get cash – following a hurricane, banks and ATMs may be temporarily closed. • Fill your car with gasoline. • Make your home more disaster-resistant – prepare to board up windows and glass doors, anchor loose yard objects or bring them inside. • Notify family and friends of your plans. • Be aware of your workplace response timeline. (This may be found on the Employee Intranet.) In addition to being personally prepared, every Baptist employee should be on one of the following hurricane teams. If you have not yet joined a team, please check with your manager.

Planned Emergency Response Team (PERT) • First team to be activated • Works prior to the storm

Team A • Called if there is not enough staff on PERT • Works prior to and/or during the storm (depending on the facility)

Team B • Works after the storm (depending on the facility)

Employee Emergency Information Hotline 904.202.RAIN (7246)

Teal Deals Are Back

Baptist Employees Receive Special Pricing for Jaguars Tickets

Baptist Health is teaming up once again with the Jacksonville Jaguars to offer specially priced options for tickets to every Jaguars home game this season.

Payroll Deduct Offer Extended to August 2

Join the Fun at Teal Days During the week of July 29 – August 2, enjoy entertainment, door prizes and giveaways, and sign up for special deals on Jacksonville Jaguars tickets: Metro Square: Monday, July 29, 11:30 am – 1 pm, PHS Conference Room, Building A Baptist Jacksonville: Tuesday, July 30, 11:30 am – 1 pm, Main Lobby Baptist Beaches: Wednesday, July 31, 11:30 am – 1 pm, outside the Cafeteria Baptist Nassau: Thursday, August 1, 11:30 am – 1 pm, Cafeteria Baptist South: Friday, August 2, 11:30 am – 1 pm, Lobby outside the Cafeteria Physicians: Wednesday, August 7, 11:30 am – 1 pm, Doctors’ Dining Room, Baptist Jacksonville

The ability to purchase season tickets at special pricing and automatically payroll-deduct the cost between the months of August and December for 10 total payments has been extended until Friday, August 2. To take advantage of this offer, visit the Jaguar Season Ticket Offer for Baptist Employees or the Discounts page on the Employee Experience section of the intranet.

After August, 2, you can still: • Purchase season tickets at the same special pricing and set up an interest-free payment plan through the Jaguars office. To order season tickets, or if you have any questions, please call Russell Rendon with the Jaguars at 633.6410.

Tickets for Individual Games Individual game tickets are discounted up to $30 per ticket off the game-day price. Or, order the Baptist Health 3-Game Value Pack for a savings of up to $75 per pack. (Tickets for all three games must be purchased on the same order.) With each ticket purchased, you will receive a FREE food voucher for a soft drink, hot dog and popcorn. Order tickets online at (provide your Baptist ID#). If you have any questions regarding individual game tickets, please contact Evans Adonis with the Jaguars at 633.4673.

Teal Days are Coming! Jaguars representatives will come to several Baptist locations to answer your questions and take your order during Teal Days, July 29 – August 2.



Day of Shine at Baptist Jacksonville and Baptist South Leadership from throughout Baptist showed up in force on Saturday, July 13, to participate in a day of cleaning throughout Baptist Jacksonville, Wolfson Children’s Hospital and Baptist South.

Baptist South

A total of 95 team members from both Baptist Jacksonville and Wolfson Children’s Hospital leadership participated along with staff from Environmental Services and Plant Facilities. They could be found on most units cleaning equipment, WOWs, computers, AccuDose machines, carts, IV poles med rooms, nourishment rooms, stretchers and anything else that needed a deep clean and attention. Baptist Jacksonville Hospital President Michael Mayo said, “Michael Aubin and I were extremely pleased to see such an outstanding

Baptist Jacksonville

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Baptist Jacksonville

Baptist Jacksonville/Wolfson Children’s Hospital

show of support for this day of cleaning. It was a real eye opener for many as we gained a more acute perspective of our responsibility to maintain a high quality, safe, clean and risk-free environment.” Baptist South also conducted a Day of Shine on July 13. Hospital President Ron Robinson said, “The floors are so bright, we had to wear shades! Thank you to those who went above and beyond to demonstrate our tremendous level of teamwork!”

Baptist South

Free Jersey for First 10 to Sign Up for MS Cycling Event

This is your Design Approval Confirmation. Please check for logo placement, logo size, spelling and color accuracy. Please

JAKROO rep know if your design is approved or if it needs edits. Onscreen colors may vary from finished product. Some desi

ments may need to change as a result of the sublimation and sewing production environment. Customer takes responsibility fo approval to utilize all logos depicted herein including any and all royalties or commissions due to trademark bearers.

Baptist Health has a team participating in the North Florida Chapter National MS Society PGA TOUR Cycle to the Shore event. The first 10 people to sign up for the Baptist Health Cycling Team will receive a free cycling jersey.

This is your Design Approval Confirmation. Please check for logo placement, logo size, spelling and color accuracy. Please let your JAKROO rep know if your design is approved or if it needs edits. Onscreen colors may vary from finished product. Some design ele-

ments may need to change as a result of the sublimation and sewing production environment. Customer takes responsibility for securing approval to utilize all logos depicted herein including any and all royalties or commissions due to trademark bearers.

About the MS Cycling Event The 2013 BIKE MS: PGA TOUR Cycle to the Shore event is scheduled for September 28 – 29. The registration fee is $45 now through September 22, and increases to $55 on September 23. The minimum age to participate is 12 years old.

This is a fully supported ride with SAG vehicles, motorcycle patrols, rest stops, medical volunteers, and bike shops along the route. All meals are provided to cyclists throughout the weekend. There are four route options, including one-day and two-day routes. *Graphics may appear to be distorted. This is a mock up to illustrate the realism of the jersey on a rider’s body. Graphics will not actually To register as part of the Baptist Health team, visit the Employee Intranet for a link to the MS cycling site. Then, click on “Baptist Health – Join Team” and type in “quality” for the password.

If you are one of the first 10 cyclists to register on the Baptist Get Health *Graphics may appear to be distorted. This is a mock up to illustrate the realism of the jersey Your on a rider’s Baptist body. Graphics will not actually be distorted when printed Health team, you will be contacted with information about how Cycling Jersey to obtain your free jersey. Volunteers Needed Volunteers are also needed to staff the Baptist Health tent in Daytona Beach during the event. For more information, contact Cheryl Wise at 612.7300 or Stay in Touch With “Baptist Flyers” Baptist Health employees have a cycling team called “Baptist Flyers” and regularly participate in cycling events and training rides together. To learn about upcoming rides and to keep in touch with the team, visit the Baptist Flyers Facebook page.

These new cycling jerseys feature our new “Changing Health Care for Good” brand

promise and logos for Baptist Health, Baptist Primary Care, Jacksonville Orthopaedic Institute and Wolfson Children’s Hospital. The jerseys are available for Baptist employees to purchase using a credit card on the Employee Intranet. Order your jersey by August 23 to receive it in time for the MS cycling event and take advantage of our volume discount, which offers a substantial savings. Visit the Employee Intranet for details.



Save the Date

A Conference on Meditation with Children: The Mind Body Spirit Connection Open to healthcare professionals, parents, teachers, school administrators and the community at-large

Monday, September 30, 2013 Schultz Center for Teaching and Leadership 4019 Boulevard Center Drive, Jacksonville Keynote Speakers:

Ernie Christie Author of Coming Home: A Guide to Teaching Christian Meditation to Children Ernie Christie is Deputy Director of the Catholic Education Office for the Diocese of Townsville, Australia. His book, Coming Home: A Guide to Teaching Christian Meditation in Children, helps train teachers in delivering this ancient practice into the classroom with excellent and inspiring results. Catherine Day, PhD Director of the Catholic Education Office, Diocese of Townsville, Australia It was under Dr. Day’s leadership that the Townsville Catholic Education Office implemented the world’s first Christian meditation program for all Catholic schools in the Diocese.

Michael De La Hunt, MD, MHS Medical Director of Pediatric Mental Health Services at Wolfson Children’s Hospital and Chief, Psychology and Psychiatry Division, Nemours Children’s Clinic, Jacksonville Dr. De La Hunt is a child and adolescent psychiatrist who earned his Master of Health Science degree from The Johns Hopkins School of Hygiene and Public Health before graduating from medical school at the University of Minnesota. Dr. De La Hunt completed his residency at Brown University.

Conference Fees and Registration Information • The $40 fee includes breakfast, lunch, healthy snacks, conference materials and parking. • Continuing education credits for nurses is pending. • To register, visit

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The Women’s Board Announces

2013-2014 Florida Forum Speakers

The 2013-2014 Florida Forum speaker series, produced by The Women’s Board of Wolfson Children’s Hospital, will again host an all-star lineup at the Times-Union Center for the Performing Arts. Tony Blair

Michael Lewis

October 16, 2013

November 12, 2013

Tony Blair served as Prime Minister of Great Britain and Northern Ireland from May 1997 to June 2007. He was the leader of Britain’s Labour Party and the member of Parliament for Sedgefield, England. He has been a strong advocate of a valuesbased, activist and multi-lateralist foreign policy, an agenda that combined tackling terrorism and intervention with action on issues like climate change, global poverty, Africa and the Middle East peace process.

Best-selling author Michael Lewis is a shrewd observer of politics, finance and the American scene. He combines keen insight with his signature wit, making him one of today’s leading social commentators. He first wrote the chart-topping Liar’s Poker: Rising through the Wreckage of Wall Street, and since then has penned many bestsellers, including Moneyball: The Art of Winning an Unfair Game and The Blind Side: Evolution of a Game, both of which became major motion pictures.

Jeb Bush January 16, 2014 Former Florida Governor Jeb Bush, who served two terms, played a central role in reforming education and consumer health care in the state. During his tenure, Florida led the nation in job growth and narrowed the student achievement gap. He is currently chairman of the Foundation for Excellence in Education, a national foundation focused on education reform, and co-chairman of the Barbara Bush Family Literacy Foundation.

One of two major benefits produced annually by the all-volunteer Women’s Board of Wolfson Children’s Hospital, the 2013-2014 Florida Forum will contribute vital funds for program and clinical equipment needs, in addition to a five-year, $4 million pledge towards the Pediatric Surgery Center of Distinction at Wolfson Children’s Hospital. Lecture tickets are now available and may be purchased online at or via telephone by calling 202.2886. July2013


United Way Days of Caring Are you interested in volunteering, but short on time? The United Way Days of Caring is bringing volunteer opportunities to you! Come by during your break – only 15 - 30 minutes necessary – and help make a positive impact on your community. Please join us for a Day of Caring at a location near you. Baptist Nassau August 5, 9 – 11 am, Rayonier Conference Room

Baptist Information Services August 16, 2 – 4 pm, Large Break Room

Baptist Metro Square/Physician Services August 6, 9 – 11 am, Conference Center

Baptist Beaches August 21, 11 am – 2 pm, Conference Room A & B

Baptist Jacksonville/Wolfson Children’s August 13, 9 am – Noon, Southside of the Cafeteria

Baptist Home Health August 28, 2 – 3 pm, Break Room

Baptist South August 14, 9 – 11 am, Conference Rooms A,B & C

No reservation required. Just stop by!

Employees enjoyed the volunteer activities during the 2012 Days of Caring.

Mary Madeline Roberts, Shaytavia Hinson, Angel Studer and Patricia Richardson of Baptist Home Health assemble ReadingPals tags on tote bags and create bookmarks for ReadingPals students and parents.

Deborah Swaringin and Stephen Lee of Baptist Nassau cut out superhero figures for a project at an elementary school.

Anna Murphy and Paul Hope with Baptist South work on bags for the ReadingPals Program.

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Distinguished Caregiver Wayne Alexander, Plant Facilities An elderly woman from Keystone Heights was driving into Jacksonville for a doctor’s appointment when she experienced two flat tires. Wayne assisted the woman in getting her disabled vehicle to a safe location, stayed with her until a tow truck arrived, and then accompanied her on the bus to her destination. The woman said in a letter to Wayne, “In a self-focused world, your acts of kindness were nothing more than a godsend and speak volumes about your personal character.”

Pictured left to right, are: Michael Mayo, Nicole Thomas, Marcelle Marie and Linda Allen.

Distinguished Caregiver








Marcelle Marie, Breast Care Coordinator Diagnostic Breast Center, Baptist South

R V I Marcelle was nominated by a Baptist South Radiation Therapy employee who said, “Marcelle is with patients when they have consultations with the doctors, when they wake up from surgery and when they call her on a Saturday night in tears. You name it and she is available for them. She always has a smile, kind word or hug available. Marcelle is an angel and the patient and families who have had her help through scary times in their lives would agree.”


Pictured, left to right, are: Michael Mayo, Wayne Alexander and Sam Dean.


Alive Credit Union Our onsite credit union has been serving the healthcare community for more than 50 years. Operating under the cooperative principle of people helping people, Alive, formerly Health America Credit Union, is among the highest-ranked financial institutions in the United States. The Alive Credit Union is available to all Baptist Health employees and their families for all financial needs. To learn about their services, accounts, loans and special promotions, visit their website at or stop by their onsite branch located on the sixth floor of the Howard Building on the Baptist Jacksonville campus.





Distinguished Caregiver Jenna Grider, RN Critical Care Unit

Safe Sitter Class Baptist Beaches will offer a Safe Sitter® class for girls and boys, ages 11-13, on Saturday, August 3, in Conference Rooms A & B. The class is $45 and teaches adolescents how to care for young children and handle potential emergencies. To register call, 202.CARE (2273).

Jewelry Sale Baptist Medical Center Beaches Auxiliary is sponsoring a $5.00 jewelry sale July 30 - 31 from 7 am – 4 pm in Conference Rooms A, B & C. All proceeds benefit Baptist Beaches.






Jenna can always be counted on to complete any task and is always seeking the best in her nursing practice. Michelle Galan, assistant nurse manager, states, “Jenna consistently goes above and beyond to give quality care to patients and includes the family in the plan of care. She is known for her boundless energy and constantly offers assistance to peers. Her RE A teamwork spirit is evident as staff RN or as relief charge in CCU.” E

One patient stated, “Jenna is compassionate, informative, sensitive to my needs, and passionate about being a nurse.”




Baptist Clay Continues to Grow During May and June, the Baptist Emergency Center at Clay treated 2,788 patients and admitted 369 patients to Baptist hospitals. The Emergency Center is now averaging about 52 patients a day. At the Baptist Diagnostic and Imaging Center, more than 430 outpatient procedures were performed during May and June. In the Medical Office Building at Baptist Clay, Baptist Heart Specialists is now seeing patients, and Dale Boyd, MD, with Baptist Primary Care opened his office July 9 on the third floor. Orange Park Pediatrics also opened its third practice location on July 22 on the first floor. Additional physician offices will be opening soon, including Borland-Groover Clinic.

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In September, the Wolfson Children’s Specialty Center will open to provide multi-specialty care for children in collaboration with Nemours Children’s Clinic, Jacksonville and University of Florida College of Medicine – Jacksonville.



Welcome New Hospitalist: Deepak Scindia, MD The Baptist Hospitalist Team is pleased to welcome Deepak Scindia, MD, a board-certified Internal Medicine specialist who will be working at Baptist Jacksonville and Baptist Beaches. Dr. Scindia received his general medical degree and specialized medical degrees in Plastic Surgery and General Surgery in India, and worked at a 500-bed hospital there for 13 years before moving to the United States in 2007. He completed Internal Medicine residencies at the University of Miami at West Palm Beach and Mount Sinai School of Medicine in Bronx, New York, and has worked as a hospitalist since 2010.

Dr. Dale Boyd Moves to Clay Medical Campus The office of Dale Boyd, MD, of Baptist Primary Care Fleming Island has moved to the Medical Office building at Baptist Clay. The phone number, fax number and office hours remain the same. The new address is 1747 Baptist Clay Drive, Suite 340, Fleming Island. To make an appointment with Dr. Boyd, call 264.4405.

Independence Day Celebration Baptist Primary Care St. Johns Forest Office celebrated the 4th of July by showing off their artistic ability, decorating T-shirts and wearing them Wednesday, July 3.

Orange Park Pediatrics Opens at Baptist Clay On July 22, Orange Park Pediatrics opened its third office in the Medical Office Building at Baptist Clay. Practicing at this new location are (left to right): Rhonda Woolwine, MD; Dan Spearman, MD; Shiree Sauer, MD; Richard Gehret, MD; Charles Dellinger, MD; Mekal Faciane, PA-C; Marianne Davenport, ARNP; Mark Bedard, DO; and Tracy Tyson, MD. To make an appointment, call 520.6620





Construction Begins on New Medical Office Building and Other Enhancements Construction is underway on the $8 million project that will reshape the look of the Baptist Nassau campus and add a three-story medical office building. Physicians and other offices are planned for the new building that is scheduled to open in the summer of 2014. The project also includes: • Constructing a new parking lot and courtyard, along with repaving and landscaping 18th Street to create a smoother entrance into the hospital; • Relocating physician offices now in the brick building beside the hospital into the new medical office building; and • Adding a covered walkway connecting the new office building to the hospital.

New Pharmacy Hours The Baptist Pharmacy Nassau is changing the hours they are open, effective August 1. The new hours are Monday – Friday, 8:30 am – 5:30 pm. The Pharmacy is closed on Saturday and Sunday.

Blood Drive Mark your calendar and plan to give the gift of life. A blood drive will be held on Wednesday, August 21, from 12:30 – 4:30 pm, in the Bloodmobile, parked outside the main hospital entrance. Advance registration is recommended but not required. To register, contact Sonia Rivera at 321.3787 or

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Baptist Health C a l e n d a r

August 24

Speaking of Women’s Health 7:30 am – 3:30 pm Hyatt Regency Riverfront Features a dynamic speaker line-up, free health screenings and a fabulous luncheon. Tickets are $35. Hosted by WJCT and Baptist Health. To register, call 549.2938 or visit

September 21

First Coast Heart Walk Metropolitan Park To form or join a Baptist Health team, contact your campus champion: Baptist Jacksonville and Wolfson Children’s, Mary Condorodis Baptist Beaches, Sara Holloway-Smith Baptist Nassau, Teresa M. Cruz Baptist South, Michael Aull and Polly Hensley Learn more at

November 16

State of Geriatric Care Clinical Update Sponsored by Baptist AgeWell Institute University of North Florida University Center Register at






Lisa Brookman, RN Labor and Delivery



Distinguished Caregiver




As the Magnet Champion for LDRP, Lisa works hard to communicate the Magnet message to her co-workers and is always looking for ways to improve the unit and build unity among staff. Her co-workers describe her as kind, considerate, compassionate, knowledgeable, professional and a true asset to the hospital. Lisa is known to strive to learn different job functions so she can be a better nurse and provide the best service possible to our patients. She treats her patients as individuals, getting to know each one so that she can meet their specific needs.

First Group of Volunteen Program Wraps Up Congratulations to the first group of 38 Volunteens who completed their four-week summer program at Baptist South. In honor of their last day, the teens enjoyed an ice cream social to celebrate their accomplishments. On July 15, we welcomed a second group of 40 Volunteens for another four-week summer program.

Young Artists Reception Baptist South held a reception on June 25 to showcase the talents of our young artists. Each year, the Baptist South family is encouraged to bring in art pieces made by their children or relatives. At this year’s exhibit, eight children, ages 5 – 12, presented their drawings and paintings.



W o l f s o n C h i l d r e n ’s


Whitney Roberts Honored by Cystic Fibrosis Foundation Child Life Specialist Whitney Roberts was honored by the Cystic Fibrosis Foundation of North Florida at their “Jacksonville’s Finest” dinner and reception in June at the Omni Jacksonville Hotel. During the event, 40 men and women, ages 21 – 39, were recognized for making a difference in the fight to cure cystic fibrosis. Whitney, who raised more than $5,000 for the Foundation, says, “A lot of my time at work is spent with my amazing patients who have cystic fibrosis. They are incredibly important to me, and I hold them very dear to my heart. This is why I have pledged to raise money to support CF research in order to give my sweet patients more tomorrows!”

Healing Paws Gets National Media Attention A groundbreaking new program at Wolfson Children’s Hospital, the Healing Paws dog visitation program, was featured in USA Today, online on July 9 and in the newspaper on July 10. Believed to be the first program of its kind to open in a children’s hospital in the U.S., Healing Paws is a collaboration of the Child Life Department and Volunteer Services that is an extension of our 18-year-old Pet Therapy Program. Children who are in the hospital for five days or more or in an end-of-life situation can have

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their own dog visit them in a special, dedicated room that allows for privacy. It is HEPA-filtered for infection control. The patient’s dog must meet strict guidelines to qualify for a visit. Read the story at: ht tp: //w atoday. com/story/ news/nation/2013/07/09/healing-paws-youngpatients/2416445/

Wolfson Children’s Named Life Support Center of Excellence Wolfson Children’s Hospital has been designated as a Center of Excellence in Life Support by ELSO (Extracorporeal Life Support Organization), an international consortium of healthcare professionals and scientists who are dedicated to promoting excellence in ECMO (extracorporeal membrane oxygenation.) In intensive care medicine, ECMO is a technique of providing cardiac and respiratory support oxygen to patients whose heart and lungs are severely diseased or damaged. The ELSO Award signifies to patients and families a commitment to exceptional patient care. It also demonstrates to the healthcare community an assurance of high-quality standards, specialized equipment and supplies, defined patient protocols, and the advanced education of all staff members. Wolfson Children’s was also commended for submitting a well-written application that included multiple examples of efficiency, cohesion and effectiveness of protocols, reviews and education. Congratulations to the entire ECMO team at Wolfson Children’s Hospital!

In Memory of

Dr. Albert Wilkinson, Jr. Colleagues at Baptist Health mourn the passing of Albert Wilkinson Jr., MD, Jacksonville’s first pediatric surgeon and a driving force of the partnership between Nemours Children’s Clinic, Jacksonville and Wolfson Children’s Hospital. Dr. Wilkinson died July 10 at age 86. A Jacksonville native, Dr. Wilkinson served in the Navy during World War II and then completed medical school, internship, residency and a fellowship in pediatric surgery. He moved back to Jacksonville in 1959 and set up practice as the first pediatric surgeon and first pediatric subspecialist in Jacksonville.

Larry Freeman, retired administrator of Wolfson Children’s, described Dr. Wilkinson as a gifted surgeon and a generous, caring man who made friends with everybody he encountered. He remembers walking the hallway one evening with Dr. Wilkinson and encountering a housekeeping employee. Freeman, who knew the man’s name, said hello. Dr. Wilkinson stopped and quizzed him on what novel he was reading. The man pulled a tattered paperback mystery from his pocket and he and Dr. Wilkinson discussed it for a couple of minutes. “I just knew him as a housekeeping employee,” Freeman said. “Albert knew everything about him. He cared for people.” Dr. Wilkinson is survived by his wife, Linda, of Ponte Vedra Beach; four children and nine grandchildren. Memorial contributions can be made to Wolfson Children’s Hospital and Congregation Ahavath Chesed-The Temple.

Dr. Wilkinson was working on the staff of Hope Haven Children’s Hospital in 1981 when it was purchased by the Nemours Foundation. “Albert was determined that Jacksonville wasn’t going to have two children’s hospitals,” said Wolfson Children’s Hospital President Michael D. Aubin. In 1985, Nemours announced that it would cease operations as a children’s hospital and become a multispecialty children’s clinic with Dr. Wilkinson as its founding medical director. It soon relocated downtown near Wolfson Children’s and later was connected by the Kids Walk connection over I-95.



2013 Art & Antiques Sh1ow IMPRESSIONS OF INDIA

Presented by The Women’s BenefitingWolfson WolfsonChildren’s Children’s Hospital Presented by The Women’sBoard Board and and Benefiting Hospital

Friday, December 6th through Sunday, December 8th Prime F. Osborn III Convention Center – Jacksonville, FL Friday evening black tie gala Lectures by nationally recognized designers and tastemakers Over 40 art and antiques dealers from across the country

More details at or 904.202.2886

Children’s Fashion Show

Honoring former and current patients of Wolfson Children’s Hospital

Saturday, November 16th 3:00 p.m. Episcopal School of Jacksonville – Munnerlyn Center

Classifieds AUTOMOTIVE

95 S10 Ext Cab – 69,000 miles, engine-4.3 Vortec V6 cyl. K&N air filter. Flomaster dual exhaust. Hypertech computer chip, Billet grill, headlight and tillight covers, rocker panels. bed liner. tinted windows, American racing mags, 81/2x15 Tiger paw tires upgrade, stereo system, mint condition, 729.0957, contact Sally

Homes for sale

Duplex for Sale – Located 3 blocks from ocean in Neptune Beach. Asking $358K Call 904.598.4512 for details.


2007 Midnight Roadster – Custom paint, razor edge front, fender drag bars with rizers chrome handgrips, chrome bullet turn signals, Arlen Ness tear drop mirrors, la choppers curved exhaust, 170cc 102 cubic inch, total miles 5,555, fully serviced at 5,300 miles, all service paperwork available. Contact 729.0957. $10,499 obo

Gator Season Tickets – 4 tickets together on the aisle. Section 10, 40-yard line. West side (alumni) right behind the Gator bench. Price includes tickets ($980), booster fee ($4,000), and one parking pass. Will not separate for single games. These seats are fantastic. Close to the action, on the aisle, close to food and restrooms. Don’t miss out on Gator football this year. $4,980. Call or text 904.651.4010



Kitchen Island – White with natural top finish, passthrough drawers, perfect condition, with 2 wooded stools, 2 bar seats. Call Gina at 904.444.7955 Very large big man plush recliner – Rarely used. Beige/tan $350 OBO. Amy, 912.409.3266. Proceeds to go on medical mission trip. You will be able to write off on taxes. Work nights. Leave message.

Roommate – Mature single female to share 2 BR apt. looking over a beautiful lake and only 5 min. drive from Baptist South Hospital. $650 monthly, including cable/internet and JEA. Call Annie if interested, 904.894.8298

Digital CareConnection

In order to help preserve our environment, Care Connection is an online publication. More issues can be found on the employee intranet by clicking on the Life at Baptist.


Submit a Classified Ad Next deadline: August 5, 2013 On the Employee Intranet, go to Life at Baptist and select Submit Classifieds online. Please do not include your work phone numbers and email in the text of your ad. To submit an article, please email

28 CareConnection Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.

CareConnection July 2013  
CareConnection July 2013  

Baptist Health's employee newsletter for July 2013