BaptistCare Annual Report 2015

ANNUAL REPORT

2015

Pages throughout this report have accompanying videos you can view by simply pressing the PLAY button.

Contents The Chairman & CEO’s Report

4

Celebrating Our History

6

The Year in Review

8

Our Purpose and Values

10

Lives Transformed

12

Our Strategic Vision

14

Serving Seniors

17

Serving Communities

31

Our People

43

Locations 54 Financial Summary

56

BAPTISTCARE / CHAIRMAN & CEO’S REPORT

The Chairman & CEO’s Report It is a remarkable thing to look back over the year and know with confidence and great peace that customers’ lives have been made all the better by the work our staff and volunteers have done. We write this report on the year past with that great privilege.

To be the trusted name in life transforming care is no small aspiration. We take it upon ourselves to always ask our customer first - what has been their experience of this year and how have we delivered on our promise to deliver Care you can trust?

4

This year’s Annual Report presents a share of voice from those we serve, bringing together a collection of our customers’ experiences. It is a look at the year from their perspective as if we are in their shoes. There are some heartfelt stories of courage and endurance, as well as testimonies of loss and struggle. Our customers’ stories best characterise our year and we include them here as a tribute to the work of our staff and volunteers.

We thank all our staff and volunteers for another great year of service and commitment; what great achievements have been realised as a direct result of your efforts. You transitioned nearly 1,700 home care package customers to the new Consumer Directed Care model; you successfully received accreditation in 44/44 expected outcomes in all four standards of residential care across sixteen assessed facilities; and you reached the milestone of writing over $5 million of no interest and low interest loans. Thousands upon thousands of lives were transformed by your hands.

It has also been a year for the history books.

We opened the doors to BaptistCare Griffith, a 160 bed state-of-the-art aged care centre, built to provide much needed services for the community of the ACT and surrounds.

We expanded our services to the community of Wagga Wagga, acquiring the Watermark retirement living residences as BaptistCare’s ninth Community Living site in New South Wales.

We launched YouChoose, a ground-breaking customer centred approach to delivering care into the homes of people who depend on our services and support.

We welcomed HopeStreet to the BaptistCare family, an initiative committed to putting faith into action by providing compassionate care to the marginalised inner-city residents of Sydney.

Finally, we began the next stage development on the Kellyville site with the construction of a further 80 apartments at The Gracewood, while also laying the foundations for a new residential aged care centre on the same site.

These are significant achievements and proud moments for our organisation, and we recognise their addition to the BaptistCare story.

This year we continued to serve those at the crossroads of isolation and struggle. Sadly, we experienced firsthand the painful devastation of

BAPTISTCARE / ANNUAL REPORT

domestic violence losing one of our own staff in tragic circumstances. We remain certain in God’s great provision and further underline our commitment to supporting families impacted by domestic violence through housing, microfinance loans and relationship services.

From domestic violence to dementia, we continue to be at the forefront of serving individuals and communities in need. With 1800 new cases of dementia in Australia every week, we stand by the thousands of carers of people living with dementia, establishing our Stronger Carers peer-support program and mobilising up to 80 volunteers in the Sydney area to support carers – an outcome that confirms our commitment in this area of service and an initiative that we will continue to expand into the future.

It has also been a year of fruitful partnership.

Working with the Association of Baptist Churches of NSW & ACT, we trained and deployed pastoral care volunteers, equipping them for pastoral ministry in the community.

We thank the Association and the many local churches that have participated in this work.

We express our appreciation and gratitude to our Board of Directors and our Executive Committee.

Their leadership and counsel continue to take us further on the journey to be the trusted name

in life transforming care. We also extend a special thank you to former Director Catherine Ellis for her many years of valued and dedicated service.

We offer our sincerest thanks and gratitude to all our members together with the many generous donors and supporters whose ongoing enthusiasm, commitment and support allow us to continue reaching thousands of Australians from every walk of life. We hope and trust that you will join us as we praise God for what has been achieved; it is only through your support that we can continue to impact the lives of so many.

It has indeed been a challenging year of change and we pause to remember that we are guided always by our compassionate and loving God ever ancient, ever new.

“Behold, the former things have come to pass, and new things I now declare” Isaiah 42:9.

It is in this spirit that we look forward, prepared for the opportunities and challenges that lie ahead, ready always to learn and improve so that under God, we can truly deliver Care you can trust to our customers who rely on BaptistCare each day.

Dr. Graham Henderson Chairman

Mr. Ross Low Chief Executive Officer

5

BAPTISTCARE / OUR HISTORY

Celebrating Our History In Australia in the 1930s and 40s, growing older often meant growing poorer. In the grip of the Great Depression, when 30 per cent of people lost their jobs and many were evicted from their homes, the grim reality for many older women who had outlived their spouses was that of terrible poverty and hardship. Deprivation and dislocation also meant many children had nowhere safe to come home to.

6

In response to these urgent social issues and the Christianity that they passionately clung to, forward-thinking Baptist men and women began to dream of Baptist churches putting faith into social action. It was in 1944 that the ‘NSW Baptist Homes Trust’ officially began the work of serving the needs of the most vulnerable and isolated.

In 1953, our first aged care home for women, Yallambi, opened in Carlingford. This was followed by a home for children, immigration support, refugee accommodation, opportunity shops and programs for prison inmates in subsequent years.

Over the next two decades significant growth occurred with the opening of new aged care services and facilities across Sydney, Canberra, Newcastle, Parkes and the Central Coast. This continued into the 1980s, with a strong focus on aged care as well as family and community services such as counselling.

In 1986, to capture our organisation’s expanding range of services, we changed our name from the NSW Baptist Homes Trust to Baptist Community Services (BCS). From the late 90s and the first decade of the 21st century, BCS moved through a period of rapid growth, with our organisation’s staff numbers tripling, along with a huge expansion in services and operating budget.

Over the course of more than 70 years, the organisation’s reach into communities has included domestic violence crisis support, community centres, social housing, chaplaincy, street outreach, food support and microfinance loans; and the list goes on.

Left; The official opening of Morling Lodge in March 1968. The Prime Minister, John Gorton, was an unexpected guest.

Right; In early 1952 just prior to opening Yallambi, BaptistCare’s first aged care home for women, members of the NSW Baptist Homes Trust conduct their first Inspection of the building.

BAPTISTCARE / ANNUAL REPORT

In 2014 BCS rebranded to become BaptistCare, renewing our commitment and our promise to deliver Care you can trust into the future.

Today our community services exist in locations where we are best placed to assist people who are marginalised and socially excluded. Our community centres are about empowering people to live transformed lives, with practical care and support through access to food, microfinance loans, counselling and customer support.

Our range of aged care services have adapted to meet both the shifting needs of our customers and the significantly changing landscape of aged care.

Our heartbeat was and continues to be the provision of Care you can trust to all of our customers, now and into the future.

Press play to see how volunteers have played a big part in our history.

7

BAPTISTCARE / YEAR IN REVIEW

The Year in Review

[25 November]

[30 July]

[18 September]

[22 October]

The Gracewood takes out the Urban Development Institute of Australia (UDIA) Award for Excellence in Seniors’ Living.

Celebrity vet Dr Chris Brown, the charismatic host of the popular television series Bondi Vet, visits The Gracewood, only to be upstaged by Lucy – The Gracewood’s resident dog.

BaptistCare celebrates a major microfinance milestone, with $5 million of no interest and low interest loans provided to 4000 individuals and families in 6 years.

White Ribbon announces BaptistCare as one of nineteen organisations across Australia who have commenced their journey towards accreditation as a White Ribbon Workplace.

8

[14 August]

[25 October]

HopeStreet, an inner-city outreach assisting people who are in need, many who are living with homelessness, addiction, mental health and legal issues, is welcomed into the BaptistCare family.

BaptistCare’s Philippa Caruso celebrates a Gold and Bronze medal at the Special Olympics National Games, held in Melbourne.

[27 August] BaptistCare Community Centre – Windale is officially opened.

[23 September] BaptistCare hosts over 160 industry experts and service providers at its inaugural Dementia & Diversity Forum in Sydney.

[7 December] BaptistCare begins the transition of nearly 1,700 home care package customers to YouChoose, the organisation’s new Consumer Directed Care model.

[23 December] The Watermark retirement living residences in Wagga Wagga becomes BaptistCare’s ninth Community Living site.

BAPTISTCARE / ANNUAL REPORT

[19 June]

[10 February] The Federal Government announces BaptistCare is successful in tendering for $880k in Domestic Violence relationship services funding.

[11 February] Launch of the Pastoral Care Volunteer Visitors program.

The most prestigious award in the Australian The Federal Member microfinance sector, for Canberra, Ms Gai Brodtmann MP, officially the Gavan Podbury Award for NILS opens BaptistCare Excellence, is awarded Griffith, a 160 bed to BaptistCare state-of-the-art aged employee, Lynne care centre.

Payne for her tireless dedication to helping Illawarra residents break the cycle of poverty and debt.

[2 May]

[16 March] Works begin on the new residential aged care centre at The Gracewood Kellyville site.

[13 May]

[18 February] BaptistCare receives its certification as a community housing provider under the new National Regulatory System for Community Housing.

[10 April] BaptistCare Caloola Centre in Wagga Wagga celebrates 30 years of care since its opening in 1985.

BaptistCare becomes one of five organisations to partner with the Muslim Women Association to deliver a unique new service providing crisis accommodation for multicultural families in Sydney’s Canterbury and Bankstown communities.

[30 June] The Stronger Carers program is announced as one of five finalists in the Team Innovation category of the 2015 HESTA Aged Care Awards.

BAPTISTCARE / PURPOSE & VALUES

OUR PURPOSE 10

Transforming Lives

By Expressing The Love Of Christ

BAPTISTCARE / ANNUAL REPORT

R E S P E C T

RESPONSIVE We respond positively and thoughtfully to each other’s individual needs.

EMPOWERING We value the freedom that comes from an improved quality of life.

SUPPORTING We believe safety and security is our responsibility – and a shared priority.

PERSONAL SOLUTIONS We understand that no one size fits all and we embrace this individuality.

ENRICHING We ensure everyone’s personal and shared environments are comfortable, nurturing and positive places to be.

COMMUNICATING We create open communication channels to build strong and mutually respectful relationships.

TOGETHERNESS Through team work we actively support each other’s shared goals and respect each other’s individual journey.

11

BAPTISTCARE / LIVES TRANSFORMED

Lives Transformed Over the course of 365 days our staff and volunteers worked tirelessly. Here is a quick snapshot of what they achieved.

11.4 YEARS

=

12

our volunteers contributed over

100,000 HOURS

595.2 WEEKS

4,166 DAYS

BAPTISTCARE / ANNUAL REPORT

over

50,000

28,343

coffees served

meals provided

over

105

women and children lived in BaptistCare crisis housing

1.1 million

hours of care services to people in their own homes

we served

2,866

people living with dementia, in their own home or in our home

for people experiencing hardship

offered over 650+ Gambling Help Sessions

over

2,654

hours of counselling related services

$1.65m

in No Interest & Low Interest Loans

13

14

OUR VISION The Trusted Name in Life Transforming Care

BAPTISTCARE / ANNUAL REPORT

Our energies are dedicated to these five strategic areas

Expressing the Love of Christ

Building Strong and Caring Communities 15

Developing High Performance Teams of People

Enabling Competitive and Sustainable Business Operations

Delivering Life-Transforming Client-Centred Care

16

Serving Seniors Community Living 18 YouChoose 22 Residential Aged Care 26

17

COMMUNITY LIVING / OVERVIEW

YouChoose Overview Community Living Welcoming Watermark On 23 December 2014 BaptistCare welcomed the Wagga Wagga based Watermark retirement living residences as BaptistCare’s ninth retirement living site in New South Wales.

18

At BaptistCare, retirement living is not just about offering our customers accommodation, but providing them with the things they really value, like friendships, independence and security. It’s what we call Community Living.

BaptistCare’s Community Living model recognises the emerging needs and expectations of a new generation of retirees. With the Government’s increased attention on providing care services at home, Community Living encourages social engagement, with the integration of care services to promote independence.

In December 2014, we co-located our fourth home services office with a Community Living site. The residents of Angus Bristow Village in Narellan warmly welcomed the team with an official opening of the combined site in March, and residents are enjoying access to home services – now even closer to home.

Maximising social connections and wellbeing of our residents also remains key. Our village managers have kept our residents busy with weekly outings, health programs and group activities, and when the time comes for a little help around the home, Press play to discover we are able to support Community our customers’ needs.

Living.

Watermark consists of modern, open-plan living apartments across a number of secure buildings, including the conversion of the former and historic St Michael’s High School for Boys.

The final stage of construction was completed in late 2013 and now offers an abundance of community rooms and facilities, creating a vibrant lifestyle and great community spirit.

By expanding services in Wagga Wagga, BaptistCare is now able to provide a full suite of accommodation and care services to the local community, allowing people to choose the care they need at a time that suits their lifestyle. Watermark joins the existing footprint of residential aged care (BaptistCare Caloola Centre), respite services (BaptistCare Social Club) and home services across the region.

BAPTISTCARE / ANNUAL REPORT

Our Footprint TOTAL ACCOMMODATION SPACES

518

AVERAGE RESIDENT AGE

79.51

Expansion and Upgrade of our Sites Winner of the prestigious Urban Development Institute of Australia (UDIA) Award for Excellence in Seniors’ Living, The Gracewood began its second stage development of 80 units in July 2015. Enjoying full occupancy of the first stage development, the BaptistCare Board gave approval to commence building stage two while also giving approval for the development of a new residential aged care centre on the same site. Co-locating the aged care centre continues BaptistCare’s approach of providing an integrated range of services, offering independence and choice for people living on the site.

To ensure our villages meet the expectations of incoming residents, as villas and units have become available across our villages we have taken the opportunity to upgrade and refresh the interiors of our accommodation. Several units at Willandra Village have been converted from one bedroom units into two-bedroom units, delivering the unit configuration most commonly enquired for.

Resident Ratio

couples 38%

singles 62%

47

103 Age range of residents

Over

50%

of our residents moved to a village less than 10km from their home

19

COMMUNITY LIVING / CUSTOMER PERSPECTIVE

Meet Pam & Jack Pam (71) and Jack (90), married for 41 years, watched The Gracewood grow from the ground up, and it was then that Pam decided it was time to make a move.

“The idea grew on me very quickly,” recalls Pam. “We lived locally in Kellyville, and we were intrigued to see what was being built. The security of knowing we could live in a safe and secure building and community, with access to care that allows us to stay together here, was top of mind.”

20

Although Jack’s health is good, some mobility issues and a recent hip replacement restricted the couple’s capacity to go out, very much isolating the couple in their increasingly high-maintenance house.

lock the door. Security and maintenance is all taken care of. It’s wonderful.”

“As soon as we moved in I decided this was our home; we need to make friends and also be social companions to others, and care for one another. I think that’s important”

Since then, Pam and her neighbours have taken charge of The Gracewood’s social calendar.

She assists with driving residents on their weekly shopping trips, organises breakfasts, morning teas, dinners and drinks, themed events, games “THIS IS IT days, movie nights, and anything FOR US. else that takes the community’s fancy. It’s a full calendar.

WE’RE BOTH “The great thing about living here in a community is you can decide how social you want to be. Jack will often stay home, reading his much-loved books, or pottering around, while I pop downstairs to catch up with friends. I use the gym and the pool regularly too.”

HERE TO STAY. WE LOVE IT.”

The couple lived in a large fourbedroom house on an average size property, and were constantly having to arrange for house and garden maintenance.

“We were having to rely on others to keep the house and gardens in working order.

Our children live all over Sydney, Australia, and the world; they have their own young families, and it’s not fair to ask them to spend their weekends doing our maintenance. When we spend time together, I want it to be enjoying each other’s company.”

“The Gracewood for us is all about ease and freedom. When we go away on short trips or visit friends and family now, we literally pack our bags and

Jack also receives assistance with personal care twice a week from the onsite BaptistCare Home Services team, and wears an emergency response pendant provided by BaptistCare CareCall, which gives both Pam and Jack peace of mind as they go about their days.

“This is it for us. We’re both here to stay. We love it.”

Press play to hear other Gracewood testimonials

The Gracewood will soon be home to a new residential aged care centre, completing the full spectrum of care services that complement BaptistCare’s Community Living.

BAPTISTCARE / ANNUAL REPORT

In 2025

7/10

approximately

184,000

Australians live in retirement villages1

382,000 people will be wanting to live in a retirement village1

78% of village residents are age pensioners2

over

91%

reasons for choosing village accommodation are related to physical health2

of village residents are happy with their decision to move into a retirement village2

21

PERSPECTIVES WITH

Pam & Jack

YOUCHOOSE / OVERVIEW

YouChoose understand. Our response was the development of YouChoose - an easy-to-digest, consumer friendly CDC solution. We use plain and simple language for the consumer, and empower our customers to choose and receive services as individual as they are.

Today, all of our Home Care Package customers have been transitioned to CDC, and are enjoying the benefits that real consumer choice and control brings.

Stronger Carers A New World: Consumer Directed Care 22

This year continued the momentum of immense change and growth, with the goal to transition nearly 1,700 package care customers, by 30 June, to the new care approach of Consumer Directed Care (CDC) - a model that maximises customer choice and control of care and services.

After working with more than 300 carers across metropolitan Sydney over two years, funding for the Stronger Carers program finished in June 2015. The in-home coaching program makes support and advice more accessible to carers of people living with dementia, providing them with practical skills, tips and social connections.

The project of transition built on the previous year’s work; finding ways to release overhead funds so that every possible dollar could be allocated toward customer care.

Significant changes were implemented as part of the transition, including the development of IT systems to support integrated budgets, and the rollout of a centralised customer intake centre following a successful pilot in Northern Sydney.

In addition, to lower and deliver our administrative cost goal, we reduced our office footprint and mobilised our care facilitators to home-based offices. This has allowed our facilitators to increase the amount of time they spend with customers in fulfilling their personal wellbeing goals and with care staff out in the field.

CDC is complicated from a consumer’s point of view, and while it promotes consumer choice it isn’t always easy for the consumer to

Following the successful implementation of the program, BaptistCare was announced one of five finalists in the Team Innovation category of the 2015 HESTA Aged Care Awards. The Awards recognise those in the aged care sector who made an exceptional contribution to improving the quality of life for older Australians.

BAPTISTCARE / ANNUAL REPORT

Without ongoing funding, but a commitment to delivering carer support, BaptistCare has embarked on the design and development of a new ‘Stronger Carers - Peer Support’ program.

The revised program is based on developing and training a team of volunteers as Carer Coaches, who have skills and dementia experience. The revised program is a positive opportunity for both volunteers and the carers of people with dementia, with training of the first coaches to commence in August 2015.

Our Footprint TOTAL CLIENTS

AVERAGE CLIENT AGE

13,391

80

38%

of our clients live alone

Dementia & Diversity Forum: All Individual, All Connected, All Respected In September 2014, 167 service providers and care professionals attended the Dementia and Diversity Forum, hosted by BaptistCare and proudly sponsored by Alzheimer’s Australia NSW. The forum focused on inclusive communities and supporting diverse needs in dementia care, helping delegates to improve their understanding and knowledge and therefore provide effective support for people with dementia.

1,792

clients living with dementia 66%

The forum featured several keynote speakers including Christine Bryden, who was diagnosed with dementia at the age of 46 and is now an advocate for people living with dementia.

Total hours of service we delivered:

over 1.1million

23

33%

YOUCHOOSE / CUSTOMER PERSPECTIVE

Meet Fay & John Fay and John, aged 80 and 84 years, have seen many changes over the sixty years they’ve lived in their family home at Chester Hill.

From a young married couple with a $16 monthly mortgage, to a growing family with two young children, to retirees nurturing their garden – their home holds a lifetime of love and memories.

“It really upset us. I would visit John everyday but we still missed each other terribly, so when Jacqui Borg, our BaptistCare Coordinator, came to visit me and said that she wanted to help me bring John home, I was so happy.”

“Together we mapped out a plan to increase our level of care to include services like having someone come in to shower John every morning and every night and all in all, it’s just been magic. To know that he could come home and still be looked after – we were ecstatic.”

When John was diagnosed with Parkinson’s disease in 1995, Fay cared for him until they discovered she was suffering from cancer and it became impossible for them to cope on “BAPTISTCARE their own.

24

Jacqui worked with Fay and John to develop personalised “In a way, it was a God send, HAS GIVEN US THE Level 2 and Level 4 Home as the nurses who were MEANS TO STAY IN Care Packages that suited looking after me asked who OUR OWN HOME .. WE their particular needs – looked after John and I said from weekly household ‘I do’,” tells Fay. COULDN’T SURVIVE cleaning and a monthly “Although we got WITHOUT THEM.” mowing service, to taking along alright, the nurses John to a weekly exercise acknowledged how hard it must class and transport assistance for have been on us, and suggested I doctor appointments. take up their offer of some help.”

“BaptistCare has given us the means to stay BaptistCare supported Fay and John with low in our own home. They are angels and we level care services, including domestic assistance, couldn’t survive without them. People say we respite care for John, gardening services and the should think about downsizing but this has been CareCall Emergency Response Service for each our home for 60 years. We love it here. The of them. day will come that we’ll have to leave but until When John was hospitalised in December that day, we’ve decided to stay, with 2013 - and Fay had a heart attack while help from BaptistCare.”

John was still in hospital - John was reluctantly placed in a residential Press play to aged care centre. This left the watch Fay & couple devastated.

John’s story

BAPTISTCARE / ANNUAL REPORT

2.7

1.2

MILLION unpaid carers in Australia3

MILLION

people caring for a person with dementia4

12.6% 13.3%

14.2% In the next 30 years, number of carers projected to rise by

2003 2009 2015

57%

6

Population of older Australians5

25

PERSPECTIVES WITH

Fay & John

RESIDENTIAL AGED CARE / OVERVIEW

YouChooseAged Residential Overview Care

26

Modernising Our Centres

Adapting Innovative Technology

2015 has seen BaptistCare continue its ambitious project to modernise ageing stock of residential aged care centres, while also constructing new state of the art facilities.

We are committed to providing the best quality centres and services available for residents and their families who have entrusted their care to us.

Technology innovation over the past 12 months has been crucial in enabling our staff and facilities to provide trusted, life transforming care that improves the quality of life for our residents.

The jewel in the crown has been the completion of BaptistCare Griffith, a 160 bed centre replacing Morling Lodge, Canberra’s first high care aged care centre established over 45 years ago. Griffith opened its doors to new residents in July 2015 and will provide much needed services for the growing and ageing population of Canberra.

In March, BaptistCare commenced work on a new 128 room aged care centre at Kellyville, linking in with our strategy to provide a continuum of care services onsite with The Gracewood. This centre will replace our ageing buildings at Carlingford.

BaptistCare has also begun a $20 million redevelopment project for BaptistCare Orana on the Central Coast, as well as continuing to assess other centres to meet growing demand.

Alongside this development activity, all of our facilities assessed this past year have undergone successful accreditation receiving 44/44 expected outcomes in all four standards.

Press play to watch the Robotic Seal with our residents.

The transition away from a paper based system to an electronically managed customer information system has been a project of intense focus. The clinical software, now live at 13 sites, provides greater transparency into the way we deliver care and enables monitoring of care systems in real time. This helps free up our staff so they can spend more time directly caring for our residents.

Another exciting initiative is the testing of our ‘CareMap’ system, which builds upon the functionality of existing VOCERA phone technology. This faster, more effective process allows staff to instantly communicate with each other and our residents, to be ‘virtually’ supportive while coordinating a solution to the care need.

BAPTISTCARE / ANNUAL REPORT

A Highly Skilled And Responsive Workforce As people remain at home longer and enter residential care later in life, their care needs are becoming increasingly complex. This is why BaptistCare invests heavily in our staff to be a highly skilled and responsive workforce in delivering trusted, life transforming care.

We have engaged the Aged Care Channel to provide a customised library of over sixty e-learning packages developed for residential aged care. Our staff have unlimited access to these programs, and we supplement online learning with individual and small group sessions in a blended learning approach.

Currently, an organisation wide customer service training program is being rolled out across BaptistCare. By building on essential communication, listening and problem solving skills, employees are developing a stronger engagement with their customers and work teams, as well as understanding the impact and importance of their role within BaptistCare.

Our Footprint TOTAL RESIDENTS

AVERAGE RESIDENT AGE

1,739

87

19

Residential Aged Care Centres

27

67% 90+ years

24 residents are

100 years or older

61%

of residents have some form of dementia

RESIDENTIAL AGED CARE / CUSTOMER PERSPECTIVE

Meet Barbara Barbara and Maurice were residents of BaptistCare Hayfield village for more than six years when Maurice was diagnosed with dementia in 2006.

The couple had been married for just three years, having met as neighbours and fallen in love soon after their first date to see a maiden hair fern at Cumberland State Forest.

28

Barbara estimates she visited Maurice more than 700 times at BaptistCare Shalom Centre - one of 19 BaptistCare facilities across NSW and the ACT that provide dementia care in a friendly, safe and supportive environment.

“I wasn’t just a visitor to Maurice and Shalom Centre. I was welcomed into the Shalom community and quickly became known to the staff and other residents when I helped in craft sessions and volunteered in the weekly laughter group.”

When Maurice’s health deteriorated in 2009 and Barbara recognised his need for specialised care, Maurice was offered a place A keen artist, Barbara held at BaptistCare Waldock a portrait exhibition at “THE WHOLE Centre. In 2012, Maurice was BaptistCare Macquarie Park STAFF AT transferred to BaptistCare in early 2015 as a tribute BAPTISTCARE HAVE to the staff who supported Shalom Centre, 20 minutes down the road on the her and Maurice, with ALWAYS FELT LIKE BaptistCare Macquarie site. funds donated in support of FAMILY TO ME.” Barbara followed, relocating to BaptistCare’s homeless service BaptistCare Willandra Village on HopeStreet, based in Sydney’s the same site.

Woolloomooloo.

“It was one of the nurses who said to me, ‘Barbara, you can’t keep doing this alone.

You need help, let us help you.’ Maurice had gone wandering again in the early hours of the morning, and I just knew. It was time to get both of us some support.”

With the residential centre and retirement village co-located on the BaptistCare Macquarie Park site, the devoted couple were able to stay close to each other while accessing the individual levels of care they required.

“My artworks are really an offering of thanks for the kindness we have experienced since living at Macquarie Park. The staff here provided great comfort to us throughout Maurice’s dementia journey.”

“Maurice passed away in April, nine days after the exhibition. The expert care and genuine compassion the staff showed Maurice and I demonstrates the genuine empathy that BaptistCare Press play to is all about.” watch Barbara & Maurice’s story.

BAPTISTCARE / ANNUAL REPORT

82

AVERAGE AGE

13%

There are

176,816

OF OVER 70’S live in residential aged care8

of entry to permanent residential care for both men and women7

people living in residential aged care7

70% of residents are female9

55% are aged 85 years or older9

29

PERSPECTIVES WITH

Barbara

30

Serving Communities Community Housing Community Services

32 36

31

COMMUNITY HOUSING / OVERVIEW

YouChoose Overview Community Housing

32

Across NSW there are many communities where people are experiencing severe disadvantage including people who are homeless, dependent on pensions and benefits, sole parents and women escaping domestic violence. Despite the Government’s investment in housing, the need for secure, appropriate and affordable housing across Australia is great.

Our strategy to provide housing and care services extends beyond the boundaries of traditional housing where people have the financial capacity to purchase their accommodation, to the provision of community housing to those that may have little or no income.

BaptistCare has two target groups for community housing; the elderly who are at risk of homelessness, and women and children escaping domestic violence.

With close to 200 dwellings, BaptistCare currently has a portfolio of housing locations in Lismore, Goulburn, the Blue Mountains, Macquarie Park and Five Dock, as well as two locations (Illawarra and South West Sydney), where we provide support services to women and children escaping domestic violence.

By 2019, our goal is to have made a significant contribution to housing in NSW by providing 500 dwellings that offer safety, security, comfort and affordability to both target groups. Our community housing insists on quality designed housing aimed at maximising and encouraging environmental sustainability. Construction of an additional twenty units at our Lismore site is planned for completion in 2016

BAPTISTCARE / ANNUAL REPORT

Our Five Year plan is to not only provide housing properties, but to deliver an integrated support solution that sustains tenancies and communities into the future. BaptistCare’s purpose is to transform lives, and to do this we want to be leaders in creating socially cohesive communities.

Maximising resident independence, social wellbeing and choice, our residents have access to a range of support and care services: • Home care support and services, including domestic assistance to high care needs • No and Low Interest Loans, providing essential living items such as whitegoods • Food support, providing access to nutritional food • Chaplaincy services

Our Footprint SOCIAL HOUSING AGE RANGE

56-90

AVERAGE RESIDENT AGE

73

78% of our clients live alone

• Counselling and case management services for women and children escaping domestic assistance.

In February 2015, BaptistCare was recognised for its commitment to community housing, receiving its certification as a community housing provider under the new National Regulatory System for Community Housing.

This is an important acknowledgment of our growth in providing community housing options to the elderly over the past five years.

105

people in need entered crisis housing this last year

70% of these were children

33

COMMUNITY HOUSING / CUSTOMER PERSPECTIVE

Meet Jaci Six years after moving out of her privately rented home to live with and help her daughter’s family, 63 year old Jaci found herself homeless, with the realisation that her current living arrangement was no longer healthy for her or the family.

For two years, Jaci and her suitcase travelled up and down the countryside from the Southern Tablelands to Sydney. She tried not to overstay her welcome in the beds and on the couches of family and friends, moving on each time she felt she was intruding.

34

“I lived out of my suitcase, and I felt like crap. I had to fit in with everyone else’s life, so I didn’t feel like I was imposing on them. In the back of my mind I was always wondering where I could go next.”

This opened up the opportunity for Jaci to be interviewed by Jenny, Manager at BaptistCare Clinton Place in Goulburn. BaptistCare had just developed another 33 low-cost housing units for seniors, and Jaci’s luck was about to change.

“I read the letter from Jenny on the train, offering me a home, and I cried all the way up to Sydney. I felt like I’d been given a second chance; a new life.”

Four years later, Jaci is an integral part of the Clinton Place community. She arranged the housing paperwork for her Sydney-based, isolated “THIS IS THE almost immobile cousin ONLY PLACE WHERE and Dot to join her and live at THE LANDLORD IS Clinton Place. Today Jaci helps to organise MORE CONCERNED the gardening club and ABOUT THE games club.

RESIDENTS THAN Although always on the A secure, affordable home lookout for private rental means Jaci no longer has to THE PROPERTY.” accommodation anywhere fade into the background, for between Canberra and Sydney, fear of imposing on people. Her on her disability pension nothing was physical wellbeing and mental health has affordable. improved, and she has gained confidence and a new lease of life.

“I had my name down for Government housing, but that takes forever,” she notes.

With Jaci desperate and almost at breaking point, she asked for her Government housing application to be reviewed.

“A sweet lady took the time to explain to me that I hadn’t ticked the box giving me access to accommodation for seniors. I never felt like I was aged or needed aged care and I assumed I wasn’t eligible.”

“I finally have a home. I feel safe. I feel like I belong. I can stay here as I grow older and get help when I need it.”

“This is the only place where the landlord is more concerned about the residents than the property. Jenny and her team genuinely care for our health and our needs, and they’ve provided me with Press play a real home.” to see more of Jaci’s story.

BAPTISTCARE / ANNUAL REPORT

MORE THAN

220,000 people are on the social housing 10 waiting list

84,774

On any given night in Australia

adults and children sought assistance as a result of experiencing family or 13 domestic violence

105,000 people are homeless11

59% of low income earners spend more than 30% 12 of their income on rent

that is 33% of all social housing clients

35

PERSPECTIVES WITH

Jaci

COMMUNITY SERVICES / OVERVIEW

Community Services Working To End Domestic Violence The practice of domestic violence by perpetrators is one where power is assumed, where the victim is made to feel hopeless, controlled and isolated. For BaptistCare, this isolation compounds with the fact that many of our customers seeking accommodation support, come from Culturally and Linguistically Diverse backgrounds with a significant proportion being refugees or recent arrivals to Australia.

36

To respond to this critical and growing issue BaptistCare provides a holistic approach with accommodation support, individual counselling, tailored no interest loan schemes, educational, financial and parenting programs. Families receive support through our crisis service and then move to medium term accommodation.

BaptistCare provides families with their own unit and their own key in a location undisclosed to the community, so they can feel safe, secure and able to start rebuilding their lives. The ability to accommodate teenage sons is a distinctive feature of the accommodation support service and helpful for cohesiveness while lives are rebuilt. Most recently, the introduction of chaplaincy with a DV trained female chaplain has added another layer of support.

BaptistCare’s award winning DV training resource, Not In My House, continues to be used in Men’s Behaviour Change Programs, educating and training workers in the issues of domestic family violence. This resource has been taken up by a number of other agencies working in the DV sector.

BaptistCare has also recently been granted renewed funding by the Government to facilitate the Men’s Behaviour Change Network. This is a network of six agencies across NSW providing education programs for male perpetrators.

Our ‘whole of family’ response to domestic family violence is being delivered through our BaptistCare centres that mould their service mix to meet the gaps in local communities. For men who are not yet ready for programs such as these, many undergo individual counselling through BaptistCare as well.

In addition to providing support to women and children escaping domestic violence, BaptistCare works to help break the cycle by providing access to education programs for perpetrators.

Targeted programs for children are provided Critical to our work with male perpetrators as part of DV housing support, helping is the understanding that no work is children to deal with the immediate done at the expense of providing issues and to educate and empower accommodation, support, counselling, them over the long term.

Press play to watch financial assistance and services to our Award Winning women and children. The safety of ‘Not In My House’ trailer. women and children is paramount.

BAPTISTCARE / ANNUAL REPORT

2015 also marks a time of further commitment for BaptistCare as we undertake our journey to become an accredited White Ribbon workplace for our Community Services division and our Support Services site.

Our Community Centres “There would be a lot of desperate people if there was not this place.” This sentiment from one of our Community Centre customers is indicative of the thousands who come through our doors each year who are given hope, where once they may have had none.

The journey from a place of despair and sadness living in considerable poverty to a place where one can find employment, heal their broken relationships and start anew looks different for each person. This is why BaptistCare Community Centres are pivotal along this path by providing a mixture of ‘hand-up’ and ‘handout’ support, as well as referral pathways and advocacy to services provided by other agencies.

Our strategy is multilayered to address the critical areas for support. These core services include chaplaincy, counselling, no interest and low interest loans, housing support for victims

of domestic violence, food support, and most recently first time funding of $330k from the Government to assist with Emergency Relief efforts. Relief is provided in the form of vouchers for essential items such as food, utility bills, and medical needs.

A key element to improving the effectiveness of our centres has been through a partnership with the University of Sydney in developing the ‘StrategicFrame’. The StrategicFrame is an approach to understanding, measuring and reporting impact. Essentially we look at how our services are impacting customers and how we can improve them operationally.

Through the layering of wrap around services BaptistCare helps individuals thrive; creating places of safety that nurture resilience and wellbeing. To help grow this vision the BaptistCare Board has approved a strategy involving the creation of a fundraising team which will raise finances for these works.

Ongoing, we will continue to seek opportunities to provide trusted life transforming care for the communities that need it most.

37

COMMUNITY SERVICES / OVERVIEW

Partnerships Against Poverty & Debt Across Australia families and individuals are struggling to raise the extra cash needed for basic living items such as whitegoods and bedding, let alone unforeseen or emergency circumstances for car repairs, dental or health care.

As low income earners, they are excluded from mainstream financial services, and turn to payday lenders or long term rentals where interest is served at up to 400% and a financial merry-goround of debt becomes reality.

38

The relationship between a case worker and a customer rests on the hope that customers have to direct their lives and have ownership and control over their finances.

“Being a NILS worker isn’t just about working through the financials of a client in order to see if they are eligible for a loan, it’s more than that,” tells Lynne.

“One of my most memorable clients, Kay, had her self-esteem and confidence eroded. Like many, she just didn’t get the break she needed to start fresh and make a go of life.”

In partnership with Good Shepherd Microfinance, NAB and the NSW Office of Fair Trading, BaptistCare is one of the top five providers of microfinance loans in Australia.

“When I first met Kay she had almost but given up on being able to fulfil her dream of starting her own business selling macadamia nuts at fetes and country markets.”

In late 2014, the organisation celebrated providing over $5million of no interest loans (NILS) and low interest loans (StepUP) to 4000 individuals and families over six years.

It turned out that Kay had all the get up and go to make her business venture work; she was cooking the macadamia nuts in her kitchen and packaging them into plastic containers. Yet all avenues to obtain financial help allowing her to purchase a marquee she could use at the markets had been unsuccessful, due to Kay being unemployed and on the pension.

Not less than eight months later, NILS Case Worker Lynne Payne from BaptistCare Warilla North was awarded the Gavan Podbury Award for NILS Excellence at the 2015 National No Interest Loans (NILS) conference in Sydney, for her tireless dedication to helping Illawarra residents break the cycle of poverty and debt.

Lynne has written more than 1000 loans valued at $1million, and dedicated countless hours to helping her customers resolve issues with utility bills, payday loans, housing and Centrelink.

Press play to see NILS explained.

BAPTISTCARE / ANNUAL REPORT

“Your heart breaks. You’re ready to go and beg for a loan, so having something like this for us, it’s just marvellous,” says Kay. “I’ve gone from a disastrous life. I’ve felt a failure all of my life. I’m a business owner. And to write that down after years of feeling worthless.”

Together, Lynne and Kay have brought wellbeing, dignity and confidence into Kay’s life.

“Kay is a beautiful women. She’s a bundle of laughs. The transformation that Kay has undergone; she’s a different woman.

She’s confident, assertive.

Press play This loan literally changed to watch her life,” says Lynne.

Kay’s story.

Our Footprint

238

DV Assessed Cases (men and women)

BaptistCare provided

28,343 MEALS

and 3,886 Emergency Relief food parcels

2,654

Hours of counselling related services

4,396 Microfinance Enquiries

1,017 LOANS

TO THE VALUE OF

$1,651,788

39

COMMUNITY SERVICES / CUSTOMER PERSPECTIVE

Meet Dave An ancient proverb says “Give a man fish and he’ll eat for a day. Teach him how to fish and he’ll eat for a lifetime.” The significance of these words today ring true across Woolloomooloo, as lives continue to be empowered through BaptistCare HopeStreet’s Employment Training Program (ETP).

The program delivers practical skills through accredited training, life skills programs, meaningful work patterns and income for people who have experienced long-term unemployment.

40

More importantly, the opportunity restores confidence and creates a clean path towards better choices.

The program is unique in that a caseworker supports participants, ensuring they have support with their study, their work, and ultimately their life.

used to it. Since being here, comfortable is okay.”

Dave doesn’t remember much about his childhood. “All I know is that I was from a broken family. My biological mother was never around.

I was moved from pillar to post around relatives and friends.”

Both his foster parents passed away early on in his independent life, and with limited education, having pulled out of school in year 10, by his late teens Dave was experimenting with drugs.

“THERE WAS A LOT OF HURT AND GUILT FROM NOT BEING WANTED AS A BABY”

A walking example of the program’s success is Dave Hunter, who has been working as a cleaner with the service for a number of years.

Last year, Dave completed a Certificate 2 in Cleaning Operations through the ETP, and this year he’s participating in further training programs as one of six new ETP traineeships in Cleaning.

“Before I started getting involved with HopeStreet, my life was chaotic and I wasn’t comfortable. If anything felt comfortable, I would do something to sabotage it because I wasn’t

“I struggled with the fact I had been given up. There was a lot of hurt and guilt from not being wanted as a baby. The drugs masked the feelings for a while. But the next day all the problems were still there.

I was living the life of addiction, resulting to crimes to get the next fixation. I ended up in jail for almost two years.”

Dave joined the HopeStreet program in 2005.

Shortly after, life got chaotic and Dave started using again.

“I called it quits with the cleaning, I went to the organisers and said I had a problem, and couldn’t work until I sorted my addiction out. They said the door was open when I was ready to return.”

This was the lifeline Dave would turn to after a shorter stint in jail in 2007, and which sees him participating in the program today, as he takes control of his life day by day.

BAPTISTCARE / ANNUAL REPORT

Over

Approximately

120

rough sleepers in the Woolloomooloo area on any given night14

75%

of Sydney’s inner-city homeless population live with a 15 mental illness

60%

of NSW’s HIV positive population reside in Sydney’s inner city16

41

PERSPECTIVES WITH

Dave

42

Our People Staff 44 Volunteers 46 Church Partnerships 48 Our Members 49 Our Executive 50 Our Board 52

43

BAPTISTCARE / STAFF SATISFACTION

Staff Satisfaction How we stack up over time We make a habit of asking our staff how satisfied they are working with BaptistCare. These statistics show the change in percentage of ‘very satisfied staff’ over the last 10 years across three key indicators; job satisfaction, intention to stay and organisational commitment.

44

Press play to watch a beautiful story of music & hope

67%

70%

74%

79%

81%

2004

2007

2009

2011

2014

Staff at BaptistCare Griffith discover the joy of music at work

BAPTISTCARE / ANNUAL REPORT

How we compare* These results show the percentage of BaptistCare staff who indicate a high level of satisfaction

83%

78% 63%

66%

64%

Mission & Values

Leadership

Policy & Procedure

Learning & Development

Safety Culture

85%

72%

86%

73%

88%

This line indicates the results of similar organisations in this category

Where our staff asked us to improve

only

75%

of staff felt that management went beyond their expectations to give them help and support

What we are doing about it

We have begun implementing our People Satisfaction & Development project to empower leaders through leadership training

* Results benchmarked against 135 other Health and Community Services organisations

only

58%

of staff felt that our staff recognition program was working well

We are launching an improved performance recognition program

45

BAPTISTCARE / VOLUNTEER’S REPORT

Volunteers

46

Alf Bourne – Our Centenary Volunteer

Volunteer Pastoral Care Visitors

Born on 25 October 1915, Alf plans to celebrate his centenary birthday in the same manner he’s spent the majority of his life as a follower of Jesus; giving his time and energy to faithfully serve others as God leads. This servant attitude and selfless availability has provided the foundation for a life of volunteering throughout country New South Wales and across parts of Sydney.

Throughout this past year BaptistCare, in partnership with the Association of Baptist Churches, developed a program to train and deploy Volunteer Pastoral Care Visitors into the community. The eight week pastoral care course, led by BaptistCare Chaplains, equips people for volunteer pastoral ministry in the community, specifically BaptistCare Home Services customers, as well as within and through their local church.

Based these days at BaptistCare Dorothy Henderson Lodge, Alf serves the adjacent Shalom Centre by seeking out opportunities to share devotions, lead worship and offer prayers for residents and their families. In his spare time Alf devotes himself to spending time with residents who are lonely or not well.

Ross Cochrane, BaptistCare Chaplain, describes Alf as, “a volunteer Chaplain of Chaplains with a quiet confidence and infectious enthusiasm that is disarming and charming; a gentleman who is both sensitive and engaging in his visits.”

“I am grateful to God for however long I have the privilege of his friendship and blessed by the wealth of experience he brings to my life and the lives of countless others whom he has touched with the respect, care and faith he shares,” says Ross.

Alf shares with Ross, “that if he wasn’t involved as a Chaplaincy volunteer, then his life would have been shortened long ago.”

Well done Alf, a faithful servant and godly example to the many who have been privileged to know you. We give thanks to God for your dedicated and humble service as you celebrate your centenary year.

“The course is great. It provides social skills to draw on, not only for the visits, but for everyday life, talking to family and friends. The practical component gives you the confidence to venture out on your own.” Jenni, Northwest Community Baptist Church.

The volunteer pastoral carers have been well received as they offer friendship, support and an opportunity to talk and be heard. The program is now being expanded to focus on seven locations over 2015-2016 in areas where BaptistCare has the highest number of home care customers.

Press play to watch our inspiring Volunteer Pastoral Carers.

BAPTISTCARE / ANNUAL REPORT

Our Strategy For Increased Volunteer Participation In response to the success of the Volunteer Pastoral Care Visitors program BaptistCare has been able to begin transition of the Stronger Carers program to also utilise volunteers. The relaunched Stronger Carers Peer Support program is mobilising up to eighty volunteers throughout the Sydney metropolitan area to provide support for carers of those living with dementia.

valued residents and customers. This is Care you can trust in action, and on behalf of these people we say thank you and ask that you receive our eternal gratitude and thanks.

To enquire about how you can volunteer with BaptistCare please don’t hesitate to contact our Volunteer Service team via 1300 275 227 or at www.baptistcare.org.au

Both of these programs stem out of a renewed volunteers strategy that is responding to growing community needs, particularly increasing levels of social isolation as well as an increasing need for specialised palliative and dementia care. These and other care needs are influencing the rising demand for volunteers to be trained in skilled or specialised areas of service.

BaptistCare is responding to this trend with more focused volunteer roles and by providing more tailored training, orientation and regular support to those who so graciously give of their time and energy.

This community of outstanding servants volunteer every day to help, support and assist our

Press play to see some of our joyful volunteers

47

BAPTISTCARE / CHURCH PARTNERSHIPS

Church Partnerships If you’re passing through the Central Coast Highway at Erina you will be pressed not to notice a growing Men’s Shed initiative being developed on the grounds alongside the Erina Community Baptist Church. The Erina Men’s Shed successfully applied to BaptistCare for a Connect Grant in 2014, a contribution that was used to construct a much needed awning on the side of the shed which provides shelter from the rain year-round and the heat in summer.

48

The Erina Men’s Shed is now onto stage two of the project which has witnessed the sourcing of over $40,000 in State and Federal grants.

This money will be used to develop an adjoining shed to help house the growing number of men making use of the group which now operates twice a week.

There are currently thirty financial members connected to the Erina Men’s Shed, with around 75% of these men coming from beyond the local Church. The men are supported by a Chaplain nominated from within the Church with three of the members sharing openly that, “the shed has become a very important part of their life and is helping them cope.”

The Church has recently endorsed a 10 year strategy that will see the Men’s Shed continue to reach men in the community who appreciate the company as well as having somewhere to tinker.

The Erina Men’s Shed is just one of three projects supported by BaptistCare in 2014-15. Connect Grants were also provided to New Hope Baptist Church at Kellyville to support the A couple of guys get together to work on a project at Erina Men’s Shed

Mothers Of Pre-Schoolers (MOPS) program, and to Wellington Baptist Church in support of Indigenous Community Outreach.

Alongside these formal partnerships BaptistCare has explored a growing number of outreach initiatives with local Churches including emergency relief and food support outlets, street care ministries and financial inclusion cooperatives, to name a few.

Finally, in 2014 the HopeStreet Urban Compassion programs were transitioned from the Association of Baptist Churches into the BaptistCare Community Services Division.

The development of an operational plan has helped guide the HopeStreet integration process, with work also being undertaken to continue the partnership with the Association of Baptist Churches and strengthen the ties with Woolloomooloo Baptist Church.

BaptistCare is enormously appreciative of the many Church partnerships that have been developed over this past year and we look forward to continuing in mission together in areas of mutual benefit and common focus.

BAPTISTCARE / OUR MEMBERS

Our Members As a not-for-profit company limited by guarantee, membership in a variety of forms is available to all members of churches affiliated with the Baptist Churches of NSW & ACT. There are five categories of members (the number in brackets represents the number of membership in each category):

Our Honorary Life Members Year of Award Award Mr Ron Robertson (Secretary Emeritus) 1984 Miss Lola Cousemacker OAM 1997 Mrs Margery Field OAM 1997

• Ordinary Membership: Members of Executive Committee of Baptist Association of NSW (3)

Mrs Shirley Lindner 1997

• Ordinary Membership: Financial Life Members (8)

Mrs Clarice Mangelsdorf 1999

• Ordinary Membership: Church nominated (73)

Mrs Betty Checkley OAM 2000

• Ordinary Individual Membership: Annual Subscription (53)

Mr Roger Peffer OAM 2001

• Honorary Life Members: Conferred by the Board (24)

Mrs Dorothy Baker 2003

All Baptist churches in NSW and ACT are entitled to nominate a BaptistCare company member, providing them a voice in shaping the vision and direction of the organisation as well as being a valuable communication link with local congregations.

The members can become advocates or champions for BaptistCare with their church and encourage support through prayer, volunteering and giving.

For more details about BaptistCare membership, please contact the BaptistCare Church Partnerships team: [P] 1300 275 227 [E] ask@baptistcare.org.au

Mrs Barbara Jones OAM 1999 Mrs Ailsa Parsons 1999

Mrs Gladys Bergersen 2002 Mr Roy Gilchrist OAM 2003 Mrs Janet Abrahamffy 2004 Mr Alan Goss 2004 Mr James Mallice OAM 2004 Mrs Peg Warman 2004 Mrs Grace van der Kooi 2005 Mrs Nancy Beach 2006 Mrs Betty Clissold 2007 Mr Douglas Furniss 2007 Mr Donald McGregor 2007 Mrs Heather McGregor 2009 Mrs Alma O’Rourke OAM 2009 Rev Roy Henson OAM 2012

49

BAPTISTCARE / OUR EXECUTIVE

Our Executive

50

The Executive team at August 2015 are: GRAHAM HALL General Manager Corporate Services Bachelor of Business, CPA, GAICD Graham has experience in the not for profit sector, as well as across Financial Services and Fast Moving Consumer Goods industries.

ALLEN SIBLEY General Manager People & Strategy Diploma of Teaching, MBA Allen has held a range of technical, project management and business management roles within the IT and Telecommunications sector.

ROB ELLIS General Manager Community Services Bachelor of Science. Diploma of Education, Bachelor of Ministry, Accredited Minister – Association of Baptist Churches NSW & ACT Rob has experience in faith-based not for profit management including community services, cross cultural mission, denominational governance and Baptist ministry.

ROSS LOW Chief Executive Officer Bachelor of Commerce (Accounting), Post Graduate Diploma in Finance, CPA, AGIA Ross spent 35 years working for multinational organisations Unilever and Schering-Plough, before joining BaptistCare in mid 2004. He has been CEO since 2010.

BAPTISTCARE / ANNUAL REPORT

STUART YOUNG Company Secretary CA, CA (SA), Graduate Diploma Applied Corporate Governance, AGIA JP Stuart has an accounting and commerce background, which he has used effectively in the aged care industry for over 14 years.

MIKE FURNER General Manager Housing & Retirement Living Graduate Certificate of Public Sector Management, Graduate Diploma of Human Services Management Mike has worked across the aged care, health, community development and rehabilitation sectors, including in rural and remote areas of Australia.

PAULL ENGLISH General Manager Residential Services Grad Dip Bus Admin Paull has a hospitality industry background, having worked with Hilton, Sheraton, Stella and Mantra companies, managing multi-unit and multi-discipline groups.

ANNETTE HILI General Manager Home Services Bachelor of Science (Psychology) Annette’s background in the Hospitality industry gave her ample experience for both the operational and corporate roles she has held in aged care.

51

BAPTISTCARE / OUR BOARD

Our Board

52

The Directors of the Company at August 2015 are: Chairperson GRAHAM HENDERSON MB BS FRCS FRCOG FRANZCOG GradDipDiv MAICD Gynaecologist Board member from July 1995 Chairperson from December 2008 Member of the Audit & Risk Committee from February 2009 Member of the Governance & Nominations Committee from November 2007 Member of Carlingford Baptist Church Vice Chairperson JUDITH CARPENTER BA TCert MIMCA MAICD Human Resources Consultant Board member from July 2002 Vice Chairperson from September 2009 Member of the Remuneration & Performance Committee from May 2003 and Committee Chairperson from July 2010 Member of Ashfield Baptist Church

JOHN CHURCH FFin FCIS FAICD FTIA Solicitor, Public Notary & Company Director Board member from September 1984 Member of the Audit & Risk Committee from May 1992 Member of the Governance & Nominations Committee from November 2009 Trustee of BCS Foundation Director of B.C.S. Foundation Pty. Limited Consultant to Church & Grace Director of Milton Corporation Limited Member of Gordon Baptist Church JUDY CLENDINNING BCom DipEd MACC MACA Relationship & Family Counsellor Board member from November 2013 Member of the Audit & Risk Committee from 24 November 2014 Member of Northside Baptist Church

BAPTISTCARE / ANNUAL REPORT

CRAIG COLLINS BBus (Land Economics) Chief Executive Officer Hospitality Sector Company Board member from November 2012 Trustee of BCS Foundation from December 2012 Director of B.C.S. Foundation Pty. Limited from December 2012 Member of Epping Baptist Church ROBERT DUNN BA(Hons) CA Chief Executive Officer, International Aid & Development Organisation Board member from July 2004 Chairperson of the Audit & Risk Committee from July 2004 Member of the Remuneration & Performance Committee from July 2004 Member of Castle Hill Baptist Church CORINNE GLASBY BEc FIAA Actuary Board member from June 2007 Member of Audit & Risk Committee from November 2007 Trustee of BCS Foundation from December 2010 Director of B.C.S. Foundation Pty. Limited from December 2010 Member of Epping Baptist Church IAN JACKSON EdD MA MEd BA DipEd MaPS MAICD Consultant – Special Schools non-government education organisation Board member from November 2013 Member of Mortdale-Oatley Baptist Church

GREGORY SHERIDAN Licenced Builder Project Manager / Building Consultant Board member from July 2012 Member of the Remuneration & Performance Committee from November 2012 Member of Dural Baptist Church IAN WILSON OAM BHealthScience(Mgt) Dip Health Admin Retired Aged Care/Community Services Chief Executive Officer Board member from March 2010 Chairperson of the Governance & Nominations Committee from November 2010 Member of Kiama Baptist Church RUTH WILSON BSocialStudies Retired Aged Care Policy Advisor Board member from December 2012 Member of the Governance & Nominations Committee from 25 November 2013 Member of Woonona Baptist Church Company Secretaries The Company Secretaries of the Company at October 2015 are: STUART YOUNG CA CA(SA) CTA GradDipApplCorpGov AGIA Company Secretary Company Secretary from December 2007 ROSS LOW BCom GradDipFin CPA AGIA Chief Executive Officer Company Secretary from August 2010

53

BAPTISTCARE / LOCATIONS

Our Footprint On A Map Nth Rivers

New South Wales & the ACT

Taree Forster Dubbo 54

State-wide

Newcastle Parkes Cowra

Goulburn

Wagga Wagga

Sydney

Wollongong Nowra

Canberra

KEY Community Living

Social Club

Home Services Office

Community Housing

Residential Aged Care

Community Centre

BAPTISTCARE / ANNUAL REPORT

CENTRAL AL COAST COA AST A AST

ERRY WISEMANS FERRY

Greater Sydney Region

55 KELLYVILLE KEL LL LL LY YV YVIL ILL LLE L SPRINGWOOD WOOD

BAULKHAM ULKHA AM M HILLS

LEURA GLENBROOK ROOK

MACQUARIE PARK MACQU MACQ QU QU UARIE UA IE PA P

PENRITH

WILLOUGHBY WILLOUGH

CARLINGFORD CARLING RLINGFORD

AUBURN AUBUR SEVEN SEVE HILLS

PRESTONS

BANKSTOWN BANGOR B

NARELLAN NARE EL LLAN

CAMPBELLTOWN CAM CA MPBEL

DOCK FIVE DO OC

WOOLLOOMOOLOO OOLLOO

BAPTISTCARE / FINANCIAL SUMMARY

Financial Summary For the Year ended 30 June 2015 A Copy of the Directors’ Report and Financial Report is available from the Company Secretary. Please phone (02) 9023 2500.

Results of our Efforts

$ millions 2014/15 2013/14 Surplus/(Deficit) for the year

3

2

Income 56

CD

E

F Government Subsidies Fees from Residents & Clients Retention Income

B A

Donations & Legacies Other Income Financing Income Total Income

$ millions 2014/15 2013/14 A 183 174 B 48 47 C

9

7

D E F

2 18 7 267

1 15 7 251

Expenditure

C

$ millions 2014/15 2013/14 A 184 177 B 43 37

D

B A

Staff Costs Property Expenses (Inc Depreciation) Catering & Housekeeping C Expenses Other Expense D (Inc Asset Disposals) Total Expenditure

22

21

15

15

264

250

BAPTISTCARE / ANNUAL REPORT

What we Own C Property Plant and Equipment Investments & Cash Debtors & Other Assets Total Assets

B A

What we Owe B

C Residents Bonds & Loans Leave Provisions Creditors & Other Liabilities Total Liabilities

$ millions 2014/15 2013/14 A 338 312 B C

192 31 561

149 46 507

$ millions 2014/15 2013/14 A 350 308 B 36 29 C 16 15 402

352

159

155

A Total Net Assets

57

The parts of our organisation

2014/15 2013/14

Residential Aged Care

Home Services

Home Services

EXPENDITURE PARTS Residential Aged Care Home Services Community Services & Other Retirement Living Total Expenditure

$ millions 2014/15 2013/14 162 147 78 76 14 19 10 8 264 250

Community Retirement Services & Other Living

2014/15 2013/14

Residential Aged Care

INCOME PARTS Residential Aged Care Home Services Community Services & Other Retirement Living Total Income

$ millions 2014/15 2013/14 171 151 87 82 0 14 9 5 267 252

Community Retirement Services & Other Living

58

Editor Benjamin Galea Editorial Team Elizabeth Byrne Tristan Guzman Elizabeth Lyons Michelle VanDoninck Contributors Rob Ellis, Paull English, Mike Furner, Graham Henderson, Peter Hiley, Graham Hall, Annette Hili, Ross Low, Allen Sibley, Brendan Wood & Stuart Young References 1. National Overview of the retirement village sector (2014). Property Council of Australia.

2. McCrindle, M., & Baynes, C. (2013). The McCrindle Baynes Village Census Report 2013.

3. 4430.0 Disability, Ageing and Carers, Australia: Summary of Findings (2012). Retrieved September 11, 2015, from www.abs.gov.au 4. Dementia is everybody’s business (2011). Pfizer Health Report 5. Australia’s Welfare 2013 (2013). Retrieved September 29, 2015, from www.aihw.gov.au 6. Facts about carers (2013). Retrieved August 24, 2015, from www.carersnsw.org.au 7. Department of Health & Ageing (2008). Ageing and Aged Care in Australia 8. Productivity Commission (2011). Caring for Older Australians 9. Australian Institute of Health & Welfare (2007). Older Australia at a glance 10. Australian Institute of Health & Welfare (2012). Housing assistance in Australia 11. 2049.0 Census of Population and Housing: Estimating homelessness (2012). Retrieved September 11, 2015, from www.abs.gov.au 12. 4130.0 Housing occupancy and costs (2013). Retrieved September 13, 2015, from www.abs.gov.au 13. Australian Institute of Health & Welfare (2014). Specialist homelessness services 2013–2014 14. Real action on Woolloomooloo homelessness (5 August 2011). Retrieved August 10, 2015, from www.clovermoore.com.au 15. Hodder, T., Teeson, M., & Burich, N. (1998). Down and Out in Sydney 16. Carman, M., Grierson, J., Hurley, M., Pitts, M., and Power., J. (July 2009). HIV Populations in Australia: Implications for access to services and delivery

1300 275 227 ask@baptistcare.org.au baptistcare.org.au BaptistCare Level Two, 22 Brookhollow Avenue PO Box 7626 Baulkham Hills NSW 2153 BaptistCare NSW & ACT ABN 90 000 049 525

youtube.com/ BaptistCareNSWACT Like us facebook.com/ BaptistCareNSWACT Follow @BaptistCare Connect with us on LinkedIn “BaptistCare NSW & ACT”