BKKHI_Guest Service Directory

W elcome

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Essentials

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From business trips to family vacations, the Hilton Honors guest loyalty program has something for every budget and any occasion

Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, and free standard WiFi

The program is free to join

To learn more, please contact the Reception

Guest Services

Important Numbers 24

Who To Call Press

Emergency 333

If there’s an emergency

Business Services

Photocopying and facsimile services are available at front desk

Concierge

For traveller information and assistance with luggage

Guest Services

For general enquiries and assistance

Housekeeping

Lost & Found, extra pillows, toiletries, a baby cot, or any other housekeeping needs

In-Room Dining Room Service orders

Reception

Any questions, concerns or requests

Our Facilities

lth Club

k out any time of the day or night 24 hours

health club is a haven of well-being. Guests can exercise in a gym that features the latest interactive cardio equipment and free weights Our fitness studio also runs a varied programme of health-promoting lessons. Towels are provided and gym gear is available for hire upon request.

Level 4

eforea: spa at Hilton

Emerge brighter

10:00am to 8:00pm

eforea spa at Millennium Hilton Bangkok features 12 spa suites including two with a private sauna, plus a Vichy Shower Room.

The spa host a tranquil outdoor meditation and reflection garden with a sun deck and indoor lounge. Holistic Thai treatments are also available.

Lobby

Level

Shuttle Boat

Scenic ride to and from Bangkok's main waterway, the Chao Phraya River

6:00am to 9:45pm

Millennium Hilton Bangkok provides a complimentary shuttle boat from the hotel's private pier to Saphan Taksin BTS Skytrain Station. Sit back, enjoy the breeze and watch passing boats, while our veteran skipper travels to and from the hotel.

Hilton Private Pier, Lobby Level

Eat And Drink At The Hotel

FLOW

ll-day culinary flair at our riverside restaurant 6:30am to 10:00pm

OW is a chic, sophisticated restaurant serving an array of international cuisine in an all-day dining format. The restaurant’s chefs showcase their expertise across five display kitchens, crafting culinary delights across Thai, Chinese, Indian and European cuisine.

Lobby Level

ThreeSixty Jazz Lounge & Rooftop Bar

ping views at Bangkok’s most spheric rooftop lounge bar 00pm to 1:00am

Set high above the glittering lights of Bangkok’s Chao Phraya, this romantically

Sip chilled champagne and handcrafted cocktails while listening to cool jazz tunes.

Alternatively, visit our rooftop outdoor bar on the Level 31the perfect setting to relax, unwind and take in unbeatable 360° panoramic vistas The Picnic Hamper for two is a musttry gourmet experience while watching the sun setting.

Levels 31 & 32

Eat And Drink At The Hotel

The Lantern

The art of beans and leaves 8:00am to 8:00pm

Beyond breakfast, and on through the day – The Lantern is the place for lovers of fine blended teas and exquisite fresh desserts in an alfresco ambiance.

Lobby Level

The Beach

Swim, unwind and have fun in the sun 11:00am to 6:00pm

Experience the hotel’s very own “island paradise”, complete with sun deck and 20m infinity edge pool. Witness panoramic views from the comfort of the outdoor area with a speciality cocktail, freshly squeezed juice and light bites.

Level 4

Good To Know

Check-In and Check-Out

Check-In time is from 3:00pm on Guests’ day of arrival Check-Out time is 12:00pm on the day of departure We will do our best to accommodate an earlier or later Check-Out upon request

We are also delighted to extend Guests’ stays with us, and accommodate revised travel plans whenever possible

Guests may also request a non-stop Check-Out service during their stay

Chemist/Pharmacy

Many chemists are located nearby for Guests’ requirements, including pharmaceutical prescriptions Our Concierge will gladly assist

Dry-Cleaning and Laundry Service

Comprehensive dry-cleaning services are available through

short notice requests (additional costs apply) Extensive laundry services are also available Guests will find a laundry basket, laundry operating hours and a price list in their wardrobe

Electricity Supply

The local electricity supply is 220 volts Electricity converters are available by pressing

Emergency

In the event of an emergency, dial 333 For further information, please refer to the detailed Your Safety section at the end of this directory

Hairdryers

All guest rooms are equipped with hairdryers either in the wardrobe drawer or in the bathroom

Housekeeping and Maintenance

An iron and ironing board are available in every room For all other housekeeping requests from extra pillows toiletries room servicing and maintenance to luggage stands and clothes racks, simply press on the guest room phone

Keys

Guests’ programmed electronic room key is exclusive to their room and the specific floor for the duration of their stay with us Please contact us for an additional or replacement key

Lighting

Lighting switches are positioned by the entry to the guest room, inside the bathroom or on the wall by the bedside table The lamp is operated from the unit itself

Lost and Found

We will do our best to return Guests’ lost or found items but can only keep them for a limited period of time

Luggage Collection and Storage

In case you require assistance with your luggage, please press For our in-house Guests, we are also able to store your belongings while you are away from Bangkok However, due to security considerations, limitations may apply

TV Program

Channel Program

Channel 1 Hotel Promotion

Channel 2 National Geographic

Channel 3 BBC

Channel 4 FRANCE 24

Channel 5 CCTV4 (China)

Channel 6 DW (Germany)

Channel 7 RAI (Italy)

Channel 8 tvN (Korea)

Channel 9 Aljazeera (Arab)

Channel 10 Channel News Asia

Channel 11 TV5 (France)

Channel 12 RT (Russia)

Channel 13 NHK (Japan)

Channel 14 Dreamworks

Channel 15 Discovery Channel

Channel 16 Golf Channel Thailand

Channel 17 True Sport HD2

Channel 18 True Sport HD

Channel 19 AXN

Channel 20 WB TV Channel 21 History Channel

Channel 22 Paramount

Channel 23 True Film HD2

Channel 24 f (Fashion Channel)

Channel 25 KMTV (Korea)

Channel 26 CH3 HD

Channel 27 CH5

Channel 28 CH7 HD

Channel 29 MCOT HD

Channel 30 NBT

Channel 31 TPBS

Channel 32 PPTV HD

Phone And Internet

Telephone

Voicemail

Press the Messages button on the telephone.

Follow the voice instructions to retrieve any messages.

Outside Calls (Bangkok)

• Dial 9 (listen for a continuous tone)

• Dial the required number

Outside Calls (National)

• Dial 9 (listen for a continuous tone)

• Dial area code (see directory below)

• Dial the required number

Area Codes

Chiang Mai 053 Krabi 075

Chiang Rai053 Mae Hong Son 053

Chonburi038 Nakhon Si Thammarat075

Hat Yai 074 Phuket 076

Khon Kaen043

Outside Calls (International)

• Dial 9 (listen for a continuous tone)

• Dial 001

• Dial country code

• Dial area code

• Dial the required number

For international country codes and details of call pricing, please press

Internet Access

Internet Services

Wired and wireless internet is available in all guest rooms, meeting rooms and public areas. For Guests in our Executive Floor rooms and suites, internet access is complimentary in the Executive Lounge. Please press for LAN cable.

Questions?

Press for more information

Here on Business

Hilton

Meetings

Meetings that mean business

wall windows designed to highlight stirring river views and invite plenty of natural light All include a state-of-the-art suite, featuring computerised sound and light systems, and built-in ceiling-mounted LCD projectors

Level 30 Press

Out And About

Attractions

Cultural Tours

Golden, multi-tiered Buddhist temples are the heart and soul of Bangkok to its residents – and extremely photogenic attractions to all visitors. Some of the best are just a short hop by shuttle boat from the hotel. Among them are the “Temple of the Emerald Buddha” at Wat Phra Kaew, the “Temple of Dawn” at Wat Arun, the sprawling Grand Palace complex, and the Temple of the Reclining Buddha at Wat Po, where the national massage training centre is also based

River Cruise

Cruising on “The River of Kings” – with perhaps a fine meal or a sunset cocktail along the way – is always an unforgettable way to experience Bangkok’s prime waterway, the Chao Phraya The river is bisected by mysterious and inviting “klongs” or canals, which reveal life unfolding at a more stately pace for fascinating glimpses of the former “Venice of the East”

To book a river tour, contact the Concierge Golf

Tee o th numerous manicured fairways and greens for golfers Featuring more than 35 golf courses in the greater Bangkok area, many of them with inexpensive fees, even the most discerning golfer will find somewhere to tee Many also o er knowledgeable on-site caddies to assist players on their rounds, available for a nominal fee Our Concierge can help book a game

City Centre

From Charoen Nakhon BTS Skytrain Station, Guests are just 20 minutes from Siam and Chitlom BTS stations, the heart of Ratchaprasong’s designer heaven. Here, Central Department Store, Siam Paragon, Gaysorn Plaza, Erawan Bangkok and Central World await urban explorers and bargain hunters alike

Out And About

Attractions

ICONSIAM

Conveniently located next to the hotel, this spectacular global destination on the Chao Phraya River o ers the best Thai and international luxury brands with a complete range of products and services, and world-class entertainment Featuring Siam Takashimaya and Sooksiam - four acres of space that presents the products and cultural heritage of the four main geographic regions of Thailand, ICONSIAM brings together their art, handicrafts, performing arts, food, and beverages in a single exciting destination

River City Bangkok

Located across the river from the hotel, River City shopping complex is the premier hub for all art lovers and collectors featuring the largest collection of art, antiques, and precious regional artefacts in South East Asia Indulge in a feast for the eyes and palate with the hip cafés and restaurants boasting the best views of the Chao Phraya River

Asiatique The Riverfront

This large open-air night market features 1,500 shops and stalls and 40 restaurants, most of which are housed in the former warehouses and historical buildings The project also contains performing venues for the Joe Louis Traditional Thai Puppet Theatre, the Calypso Cabaret show and live Muay Thai performances

Lhong 1919

Located on the bank of the Chao Phraya river, the mid-19th century Sino-Siamese port now welcomes all to savour its rich history One of a kind and impeccably preserved, it is the place where countless Chinese diasporas first set foot in the Kingdom of Siam

Your Safety

We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.

Your safety is important to us. Take a moment to familiarise yourself with the following information about Millennium Hilton Bangkok.

Immediately after checking in, please review the floor plan on the back of the guest room door Please find and memorise the locations of the emergency exits, fire extinguishers, and fire alarms closest to the guest room

GUESTS’ SAFETY

In the event of an emergency, dial 333 on any hotel phone Please note the floor plan on the inside of your room door This plan identifies the layout of your floor and emergency evacuation routes If you have a physical condition, which could limit your ability to detect fire alarm evacuation and subsequent public address broadcasts, or limit your ability to evacuate via stairwells, please inform the Front Desk by pressing if you have not already advised us during Check-In

FIRE SAFETY

Millennium Hilton Bangkok is fitted with a fully automated fire and smoke detection, alert and sprinkler system

In the event of a fire alarm, the Fire Brigade is alerted both automatically and by a manual call, regardless of cause Additionally, Team Members are trained in emergency response procedures

IF YOU DISCOVER A FIRE

Do not panic Please dial 333 to alert Team Members or prepare to evacuate via the nearest Fire Exit route (highlighted via screen exit signs) Please remember to avoid using the elevators

IF THE FIRE ALARM ACTIVATES

In the event of a “beeping” alert, please prepare to evacuate If there is a “whooping” alert, immediate evacuation is required Do not panic. Listen carefully for instructions via the public address system. If instructed to evacuate, do so with a minimum of possessions – although, if safe and possible, keep your room key with you Only use stairwells – please do not use elevators If required, get down low and crawl to the Fire Exit to minimise smoke inhalation If evacuation via the stairs is impossible return immediately to your room and dial 333 to inform sta of your location

NOTES

The evacuation assembly point is located on the ground level in the main driveway

Your Safety

SAFETY DEPOSIT BOXES

Do not leave money or valuables in the room. There is an electronic safe box in the wardrobe for your usage.

our Lobby 24 hours, 7 days a week. Millennium Hilton Bangkok shall not accept any liability for loss or damage to any personal belongings.

ADMITTING VISITORS

Do not allow unknown persons into the guest room without verifying who they are Please do use the viewer on the door. If there is any doubt about the person's true identity, please call Guest Services. All visitors to guest rooms must register at the Front Desk, in line with Fire and Safety Regulations.

ANNOUNCEMENT

Dear Guest,

1. Millennium Hilton Bangkok will be held responsible for the Guest’s property in case of loss or damage as following:

1.1 The loss or damage occurs in the Hotel

1.2 If the property that is lost or damaged following article 1.1 is money gold, traveler cheque jewelry or other valuable items the Hotel shall take responsibility not over 5,000 Thai Baht nett unless the Guest declares and deposits his/her property with the Hotel

2. Millennium Hilton Bangkok shall not be liable for any loss or damage by the following cases:

2.1 The case is beyond the control of the Hotel

2.2 The existing condition of the article

2.3 The loss or damage is made by the Guest or the visitor Safe Deposit Boxes are available free of charge at the Front Desk 24 hours service

bangkok.hilton.com

123 Charoennakorn Road | Klongsan Bangkok | 10600 | Thailand

T: +66 2 442 2000 | F: +66 2 442 2020 E: bkkhi informations@hilton.com