TLB Applicant Guide

Applicant Guide

About Baillie Lodges

Baillie Lodges is a growing portfolio of luxury lodges renowned for setting benchmarks in premium experiential travel. Set in exclusive locations of unique natural or cultural significance, the boutique properties appeal to the discerning global traveller seeking a remarkable experience.

The Australia-based collection was founded in 2003 by James and Hayley Baillie and includes Capella Lodge on Lord Howe Island, flagship property Southern Ocean Lodge on Kangaroo Island, Longitude 131° at Uluru-Kata Tjuta, Silky Oaks Lodge at Queensland’s Daintree Rainforest and The Louise in the Barossa Valley. Baillie Lodges’ Australian properties are honoured as members of Luxury Lodges of Australia.

In 2019, an affiliate of KSL Capital Partners acquired Baillie Lodges with the aim to further expand the unique collection of luxury lodges. The addition of Clayoquot Wilderness Lodge on Canada’s Vancouver Island and New Zealand’s Huka Lodge marked the collection’s foray into international waters. Most recently, Baillie Lodges acquired a majority share in the Tierra Hotels trio of luxury lodges each in remarkable natural locations in Chilé, South America.

Our location

The Louise is set in the heart of the Barossa Valley, on Seppeltsfield Road with easy proximity to many of the highlights of the Barossa. The Barossa is a picturesque patchwork made up of gently undulating hills with rolling vineyards, farms, pastoral land and forests. Golden sunlight falls across the landscape, creating a relaxed atmosphere that pairs perfectly with long alfresco lunches enjoyed with wine.

Our climate

Situated between the state’s coastal temperature zones, the Barossa Valley is regarded as a warm climate region. Hot, dry summers see daytime temperatures range from 26-29°C while the autumnal months endure a milder climate, with pleasant sunny days and cool evenings. Winter months bring chilly days ranging from 12-16°C, perfect for sitting by the fire and enjoying a glass of the regions wine.

Travel for good

The Baillie Lodges environmental commitment is best expressed by each lodge’s interaction with its local natural and cultural surroundings. A dynamic environmental management plan is at the heart of lodge operations and ultimately enhances each guest’s experience of the destination. You can learn more about The Louise’s environmental initiatives here

Getting there

The Louise is located in the Barossa Valley, an easy one-hour drive northeast from Adelaide (70 km). The lodge is easily accessed from Adelaide Airport, where international and domestic flights operate daily. Direct commercial flights operate to and from the nation’s main ports Sydney, Melbourne, Brisbane, Darwin and Hobart.

Private vehicle transfer services can be arranged from Adelaide Airport to The Louise. Public transport in the Barossa is limited, so it is highly recommended for team members to have access to their own vehicle. Charges apply.

More details »

Working with us

Our place

Nestled among the Barossa Valley’s gently rolling hills, The Louise offers guests a stylish escape complete with 15 private villa-style suites, world-class dining at Appellation and more relaxed drinks and dining at Contour. The guest experience is carefully tailored and a personal concierge is on-hand to deliver access to a backstage pass to the best of the Barossa.

Our team

To be a team member at The Louise means becoming part of an established and welcoming food and wine community. The opportunity to meet farmers, winemakers, and other hospitality professionals brings a deeper understanding of the industry that we love. Through established regional connections, learning opportunities abound at The Louise, and staff regularly find themselves with behind-the-curtain access to producers that they’ve previously admired from afar. The most common roles are chefs, food and beverage attendants and guest services. Whilst position descriptions are provided to individuals, it is a team effort that makes the lodge operate effectively – this spirit of cooperation also allows our team members the opportunity to develop new skills in areas they have not previously worked in and across different departments.

Our culture

Attention to detail is evident throughout the Baillie Lodges guest experience, from operational processes through to architectural and interior design and the broader product offering, and is core to the overarching culture and values. Detailed process systems ensure Baillie Lodges delivers comprehensive, on-the-job training for the team. Working at a Baillie Lodges property offers a chance to work as part of a collegiate team, where departments work together to deliver an exceptional and personal guest experience and learning across departments is encouraged.

Our guests

The lodge’s target market is predominantly discerning guests seeking an exclusive, premium experience of South Australia. The breakdown changes according to more macro economic and tourism trends, but around 70% of our guests are domestic, with Adelaide, Melbourne and Sydney being the main markets. Approximately 30% of our guests are from overseas, with North America and Europe comprising the largest international markets. Guests stay on average one or two nights and the lodge welcomes children ten years and over. There is a distinct peak season during the warmer months of October to May. The festive period from mid-December to mid-January is particularly busy.

Staff discounts

Employees have the opportunity to dine in the lodge restaurant and bar receiving a 50% food and beverage discount. Purchases from the lodge boutique attract a 50% discount.

Accommodation discounts

After six months of service, employees become eligible for the Baillie Lodges team member rate of $150 (AUD) per person per night (or the equivalent in local currency), for themselves and one travelling companion sharing the same suite. Rates are subject to availability and conditions apply. Advance reservations are essential and must be approved by the Lodge Manager.

What's provided

Accommodation

There is a limited range of staff accommodation located within a 5-10 minute drive from The Louise, however, capacity is limited and many of our team live in the surrounding region. Senior staff and department heads are given first preference for staff accommodation, whilst a small number of rooms are also available for seasonal workers or new staff to live in shortterm whilst they settle in.

If the option is available for you to live in accommodation provided by the lodge, the valuation of your weekly rental is subject to room availability, your position and is inclusive of general utilities (electricity, gas and water). The rental amount will be deducted from your pay. There is a wide range of rental accommodation options in Tanunda, Nuriootpa, Angaston and Greenock for those who wish to live off-site.

Meals

Meals are provided daily in the staff canteen located in the main lodge. We aim to provide good quality and healthy meals for our team. Breakfast is self-serve, continental style with fresh fruit, yoghurt, toast, cereal, coffee and tea available. A light lunch is self-serve and we offer a rotating menu of fresh salads, cold cuts and a hot option. Dinner is a more substantial meal. Dietary requirements are catered for; please advise these before you arrive.

Uniforms

Uniforms are provided for most staff at The Louise. A uniform bond may be deducted from your first wage and refunded at the end of your employment subject to the return of your uniform.

Please note

• Once confirmed, your staff accommodation is available 24 hours prior to your commencement date

• You will be required to supply your own bed linen, towels and other personal effects.

Please note

• You will be required to provide or purchase your own footwear. The type and style required varies by department.

What's nearby

Staff lifestyle

Living in the Barossa, you’re blessed with easy access to some amazing local produce and some of Australia’s finest wines. On days off, there’s lots to explore with a great range of restaurants, pubs, wineries, distilleries, breweries and cellar doors on offer. You have the opportunity to forge new friendships with fellow hospitality professionals at The Louise and in the Barossa’s community of farmers, growers, winemakers and artists.

Lodge activities

The Louise offers guests a central hub from which to plan their experience of the Barossa. The team partners with many local operators to create exclusive experiences for guests at The Louise. From time-to-time staff may be permitted to participate in these activities at a discounted rate, subject to touring numbers and approval by the Lodge General Manager.

Exploring beyond the lodge

With Australia’s festival city Adelaide on the doorstep just an hour’s drive away, the Barossa offers a tranquil, regional lifestyle with fresh, often organic and artisanal foods and wine is key to the experience. There’s a chance to meet the locals, enjoy a pub meal, explore the region’s art galleries, join a cooking class at Maggie Beer’s Eatery or a yoga class at Wonderground or Barossa Wellness. Enjoy long al fresco lunches, visit the weekly farmers markets and discover local wines, craft brews and ciders, specially crafted tonics and ferments and small batch distilled spirits. Explore the region on nature hikes or take a bike and cruise a little further in the fresh air.

Take a break in Adelaide and discover its festivals, arts, restaurants and network of laneway bars. There’s bush walking in the Kaiserstuhl Conservation Park with its community of kangaroos and other native wildlife. The broader South Australian Riverina region awaits, with, access to the historic Flinders Ranges region and a chance to visit other wine regions including the Clare Valley and McLaren Vale, and access to Kangaroo Island via a short flight or fascinating drive.

Local shops, services & activities

Tanunda and Nuriootpa are located a short 10-minute drive from the lodge, where you will find many services including supermarkets, chemists, a post office, medical centre as well as wine bars, cafes and a few local pubs.

How to get there

Flights and airport transfers

The Louise is within an hour’s drive of Adelaide Airport (ADL). A private flight transfer can be arranged from Adelaide Airport to The Louise. Once the transfer is arranged a pick-up time will be advised, depending on other bookings. Charges apply.

If self-driving, employees can expect a one-hour straightforward drive from Adelaide via the North-South motorway (M2) and A20 highway.

For maps, the address is:

The Louise, 375 Seppeltsfield Road, Marananga, Barossa Valley, SA.

Moving to The Louise

Postal & Contact Information

Your Name, The Louise 375 Seppeltsfield Road, Marananga, SA, 5355 PO Box 219, Tanunda SA 5352

Best phone and email contact details for the lodge: 08 8562 2722 tlbgs@thelouise.com.au

What to bring

If you have chosen to live in staff accommodation, you are required to supply your own bed linen, towels, toiletries and other personal effects (TV, bike, etc). Please confirm bed size with lodge prior to arrival as single or double may apply.

Please note

Flights are not provided as part of the onboarding process and need to be arranged by the arriving team member.

Car parking

An employee car park is provided onsite.

Freight costs

Associated freight costs are at employees’ own expense.

Useful links thelouise.com.au

baillielodges.com.au

luxurylodgesofaustralia.com.au weather forecast barossa.com.au

How to apply

Your journey starts here

We consider our team to be our greatest asset and we’re looking for professional, motivated and dedicated people with a diverse range of skills and experience. Work opportunities range from chefs, guest services, food and beverage attendants and housekeeping. We are looking for people who are passionate about hospitality, committed to providing outstanding customer service, who have a can-do, positive attitude and great work ethic. We’re looking for people who see working and living in locations of unique natural or cultural significance as an opportunity not to be missed.

Express your interest

Don’t miss out! If joining The Louise team is of interest, please view our current opportunities and apply online. Or register your interest and we’ll be in touch should a suitable opportunity arise in the future.

If you’re looking to start sometime in the future, it’s best to send in your resume around eight weeks ahead of your ideal start date. If an advertised position interests you and your availability differs to this time frame, please apply and indicate your specific availability on your application.

Next steps

Applications take a few days to process and if you’re a potential candidate for the role we’ll be in touch with you to discuss the next steps within one week of the closing date. Due to the high volume of applications only those selected for a short-list will be contacted.

We hope to see you on The Louise team soon!

How to apply

Apply online or email your application to careers@baillielodges.com.au

Minimum commitment

To deliver memorable experiences for our guests we’re committed to building a stable team. To be successful you will need to be able to commit to working with us for at least six months – and ideally more.

More questions?

Prospective employees can find answers to commonly-asked questions in our FAQ. If you can’t find an answer to your question please contact us