Your guide to...
Sharing your happy place for pleasure and profit
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Bach or crib, the humble Kiwi holiday dwelling is as strongly enshrined in our culture as beach cricket, jandals and sunburn. From classic to quirky to architectural statement, baches take pride of place in some of the most iconic corners of our stunning country. A country that now needs to supply over 50 million guest nights for travellers every year. Those travellers, local and international, are shunning hotels and motels in favour of a more real, inclusive experience. The holiday home industry - from classic baches to top-end retreats - is booming and your happy place could be in a perfect position to take advantage.
One of our many special happy places
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Are you ready to be part of it? Whether you’re already renting your holiday home or taking the first tentative steps towards it, there’s huge opportunity in the market. If you’re serious about a safe, secure way to be successful in the industry, you’ve come to the right place. Welcome to Bachcare – where you realise the rewards and we take care of the risk – a community of 2,000 holiday home owners who trust us to manage, protect and enhance their little piece of paradise.
The wonderful Waiheke Island
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Why Bachcare? Your holiday home needs a balanced approach: to be looked after with true Kiwi care, while delivering secure, stressfree returns. We bring you the best of both worlds, with national and global reach, and a truly local touch.
Experience
Easy
A Trusted, Professional Choice
Making Your World Simple
We take great pride in being NZ’s leading – and largest - holiday home management company.
We’re a transparent, helpful bunch at Bachcare. We like you to know what’s going on. Our world class technology provides you 24/7 access to see exactly how your holiday home is doing, with the ability to request services or block dates for personal use as you need to. Your dedicated portfolio manager tracks your goals, optimises your returns and reports back on progress.
Protection High Quality Care For Your Happy Place Your property is in the safest hands possible. Our amazing support team is on hand all the way from pre-stay guest vetting right through to collecting poststay feedback, working in tandem with your local holiday manager who looks after your home like it’s their own. So you can relax.
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Safety in the numbers Designed to succeed As the best businesses are, Bachcare’s structure was based on solving a real life problem: a hardworking professional family with a bach and not enough time to enjoy it. They needed professional, reliable, safe help - there was none. The solution? They created Bachcare, an original idea that has grown exponentially since 2003 from that single location to almost 2,000 homes across 165 glorious New Zealand destinations. With a focus on excellence from day one, we have 15 years of constantly improving learning, systems and processes, creating an iconic, 100% Kiwi brand that holiday home owners and guests trust.
A 364/7 days a week centralised support office, including after-hours.
It’s why our peers across Asia Pacific come to us for advice. Since our inception we have welcomed over 1,000,000 visitors to Aotearoa and more than 140,000 guests are hosted by us every year across our collection of properties. When it comes to managing your asset, our core value is balancing safety, security and reliability with your personal income desires. That peace of mind is complemented with a network that has become the biggest holiday home management company across Asia Pacific with a 364/7 days a week centralised support office, including after-hours, and 100 professionally trained holiday managers nationwide.
100 professionally trained holiday managers nationwide.
Almost 2,000 homes across 165 glorious New Zealand destinations.
We have welcomed over 1,000,000 visitors to Aotearoa and more than 140,000 guests are hosted by us every year
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Northland choices: Beach or pool?
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It’s all about you. YOU are number 1 in the process. Your personal rental goals and your holiday home are the heart of our focus. Our team question, listen and work with you to put together the best approach to support your needs. The process addresses your rates, your listing description and your listing channels, right down to how often you like to hear from us. We care for every home like it’s our own.
The wonderful Hibbett family
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Everything is taken care of No dealing with enquiries after work
No cleaning the property for last minute bookings
No after hours dealing with a broken shower head – or anything else – during a booking.
Your evenings and weekends are yours to enjoy. All this, with the peace of mind that there is a focused team of experts at the support office ensuring your rates, property and overall marketing mix are performing as they should be. And you can look forward to the monthly payments rolling in from your piece of paradise.
Book or view - up to you
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Your happy place is protected We actively work for regulation that works for our owners. At a local council level we work tirelessly on your behalf to ensure the voice of the holiday home industry is heard, and that a fair and balanced approach is taken whenever changes are proposed. We will always ensure we put our best foot forward to protect your rights and advocate on your behalf.
Welcoming The ‘Right Guests’ A strict guest vetting process by our centralised support office provides you with peace of mind and 15 years of recognising what a ‘good fit’ for your property is. Our professionally trained team are available every day of the year to deal with bookings, booking changes and enquiries. Post-stay, our feedback team are quick to get reviews from guests at your property and we have a clear and easy process for resolutions just another reason why we have such a loyal customer base with many guests booking multiple holidays with us every year.
We work to ensure your rental success is not only for now but for many years to come. A Dedicated Holiday Manager
Safety Systems Our annual health & safety check plus our Happy Place Check makes sure your property and your peace of mind are always protected. We are fanatical about delivering a great guest experience, and work with you to make sure your place is always rental ready.
You may be self-managing your holiday home or working with a local operator, however what we offer is strength in numbers, professionalism and depth. Our network of 100 professionally trained holiday managers countrywide means that best practice is shared, there is always someone on call during guest stays and there is always professional back up if someone can’t make it. Your holiday manager will meet and greet your guests, resolve any issues during their stay and will ensure your property is maintained to the highest level while you’re not around.
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Your rental returns are optimised Applying The Insights Every holiday home location has unique qualities. We work to map yours, making sure we set up your property for the correct range of guest segments at the right price. Ongoing we then work to understand your visitor data and the comparative performance of other houses in the area to optimise your settings - a standard daily task for us. We’re always on hand with the insights you need.
Smart Availability Setting It may seem like common sense, but effective calendar management is a key to success. So we help set up your calendar and, if you’re looking at blocking out dates for personal use, our owner team will keep you updated on demand to help you decide on dates to keep clear to secure your most lucrative bookings.
Styling Your Property For those that need a helping hand, we have some lovely success stories from owners we’ve worked with to present their home in the best possible way as a holiday rental. Looks do matter and we know what makes beautiful and we work with you – and your budget – to set you up for success.
Get Your Rental Property Ready The finishing touches our holiday managers make are a legendary part of our fantastic guest experiences. It is part of what encourages our guests to book Bachcare properties time and time again.
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You can relax – our team has it all covered.
It’s a badge the team wear with great pride
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How it all works So, if you’ve read this far, you must be serious about safeguarding the future of your holiday home. From rates and channels to bedding configurations and photos - even where to buy your next investment property - we’re here to help at every step. Here’s what happens next when we work together.
Perfect sunset settings
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Your 24/7 Dashboard: The Owner Portal Simple. Effective. Transparent.
Bookings & Payments
Everything in One Place
IRD Ready Tax Statements
It’s one of the many things our owners love about working with us. An online account that keeps track of everything you need to know that you can access on any device, anytime, keeping complete visibility of how your property is performing.
Track your bookings in real time and view the guests who have found their happy place at your place. All your revenue and charges are shown with an upto-date breakdown.
You have the ability to control every aspect of your holiday home right at your fingertips. Request services, chat to our support team, and easily block out your holiday home for personal use.
Our dashboard tracks all of your deductibles and effortlessly gives you the detail you need to have your accounting and taxation covered. This includes our one click export of IRD-ready tax statements.
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You get maximised marketing: Unrivalled reach with no stretch on your part. Your dedicated, digitally super-savvy marketing team will make sure your property is seen everywhere it needs to be, with your listing on bachcare.co.nz competing with the very best nationally and globally in both awareness and ease-of-use. Much loved by Kiwis and international guests, it receives well over 2 million visits per year. We balance protecting your margin with the right level of exposure your property needs to achieve your goal. So if listing across any or all of Airbnb, Homeaway, Bookabach, Holiday Houses or Booking.com makes sense, we sort this for you.
A Loyal Repeat Visiting Customer Base We are regularly in touch with our 100,000 strong community of loyal, repeat booking guests.
Bachcare is Top of the Kiwi Mind Our always on national radio, print and digital campaigns, holiday inspiration blog, active social media postings and exciting activations mean we regularly reach 300,000 plus people every week for our owners.
Search Engines
Always On Performance Insights
Your property will surface like a digital dolphin – right where it needs to! Working with awardwinning agencies, we invest heavily to collaborate and compete with the global booking channels in the smartest possible ways.
We have everything on hand to provide you with all the data you need, what’s working for your holiday home, right down to views, click throughs and performance by channels.
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And an amazing range of services We’ll get you started on our Silver [$399] or Gold [$529] package. This covers your listing and marketing, as well as a comprehensive consult process on positioning your home to meet your personal rental objectives and a beautiful suite of original images to showcase your property. Then a booking fee covers the management services you need, as you go. But - you won’t pay a cent until your first booking. Because membership only comes out of future rental revenue it’s easier than ever to get started.
Plus a great range of Additional Services you can access
Amount (+gst)
On-the-Ground Support Support services: Including cleaning and house preparation when required, callouts to attend to any issues arising or any requirements in relation to the house, peace of mind storm checks/ property site visits, key drop off or key pick up, organising supplies and tradespeople for your home
8am - 6pm: $30 per hour
Repairs and maintenance Including handyman, maintenance, gardening and lawn services provided by your Holiday Manager [these must be booked]
$45 per hour
Collection/management of deposits, final payments and any add-ons (e.g. cancellation insurance, accidental damage waiver).
Administration Bill payments: Administer and pay bills on your behalf
$10 per bill
Holiday Manager visits for your pre-rental check and meeting guests on arrival
Health & Safety Audit An important annual property inspection to fulfill Health & Safety at Work Act 2005 regulations – and of course to ensure ongoing great experiences for your guests
$155
And for 100% peace of mind, we operate on a ‘no bookings, no fee’ policy. No Bookings. No Membership Fees. No Risk. Your services overview: Everything that’s included in your booking management fee
Amount (+gst)
Annual Bachcare Happy Place Check: An annual review to ensure an ongoing optimised, guest ready condition
Management fee per booking 20% of the net nightly rental amount.
Instant online credit card booking service for all your rental guests Vetting and screening and contracting of rental guests
Holiday Manager available during your guests' stay for any issues that may arise Holiday Manager meeting guests on departure, checking your home is clean and secure Holiday Manager reports for any damage or wear and tear post guest stay Comprehensive processes for any incidents that occur during a guest stay Detailed monthly reports of rental income, and payments direct to you bank account Guest feedback surveys on their stay at your holiday home 24/7 access to your owner portal with real time calendar that autosyncs across all the listing channels
6pm - 9am: $45 per hour
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Next Steps We hope you’re as excited as we are about sharing your piece of paradise and opening its doors to guests from all over the world. Our next step is a sense check of what your likely rental rate and occupancy will be. Against the 1000’s of appraisals we make every year, we can give you the comfort, reassurance and numbers you need. If there are any other questions, don’t hesitate to get in touch with your New Owner Advisor - they will guide you through all the next steps to be successfully listed and working with us.
E: newowners@bachcare.co.nz T: 0800 42 22 42 www.bachcare.co.nz
Hahei: Where it all began
Helping people find their happy place