REPAIRS AND MAINTENANCE REPORTING A REPAIR If there is something in your home that needs repaired there are a number of ways you can tell us. The sooner we know about it, the quicker we can fix it. You can report a Non-Emergency repair by: Calling our office on 01292 880120 and choosing Option 1; Visiting our office; Logging into the My Home portal; Sending an email to repairs@ayrshirehousing.org.uk; or Texting 07860 020 459. You can report Emergency Repairs, during office hours by: Calling our office on 01292 880120 and choosing Option 1; or Visiting our office. For Emergency Repairs, outwith office hours:
Contact our contractor James Frew Ltd on 01294 468113
To assist us to order your repair it would be helpful if you could provide as much information as possible. This will help us to send the right contractor, with the correct materials and tools to get the work done right first time. When you call, please let us know: Your name, address and contact details. What and where the problem is? How did it happen? Does it seem dangerous? Page 12
