Information Booklet
Applying for Housing
Ayrshire Housing rent over 1,700 properties in Ayrshire with a focus on Ayr, Girvan, Maybole, Prestwick and Troon, as well as many other rural villages across Ayrshire which are detailed in the attached link https://www.ayrshirehousing. org.uk/find-a-home/our-houses/
Our Allocations Policy gives priority based on housing need. It aims to ensure equal opportunity for all sections of the community and to contribute to sustainable communities.
We operate an open access system in which anyone who is 16 years of age or over can apply. However, given the relatively low turnover of vacant properties your prospects of being housed by us may be limited, particularly if the points you are awarded are low. This is especially the case if you have chosen to be considered for accommodation in Ayr, Prestwick and Troon where the demand greatly exceeds the supply.
Housing for Older People
Ayrshire Housing do not have any sheltered accommodation. If you wish to apply for Sheltered Accommodation, you should apply directly to your Local Council or to other Registered Social Landlords who have a Sheltered Stock within an area of your choice. Details of how to apply can be found on the last page of this booklet.
Facing Homelessness
Ayrshire Housing do not provide emergency housing. If you are homeless, at risk of becoming homeless, you should contact South Ayrshire Council, Housing Options Team, 80/88 Kyle Street, Ayr, KA7 1RZ Phone: 0300 123 0900 (Press option 2, then Option 1 and then say Housing Options) Email: HousingOptionsTeam@south-ayrshire.gov.uk
Dealing with your Application
Once we have received your application, we aim to send you a letter confirming your points total and the size of accommodation you qualify for within 15 working days of all required information being made available.
All information on your form will be checked and we will contact you when a suitable property becomes available.
We will contact you on an annual basis to carry out a review of your application. It is not necessary for you to contact us unless you have a change of circumstances to report.
Medical Priority
If you have indicated that you or a member of your family suffers from a medical condition which is worsened by your current housing circumstances, you may be eligible for medical points.
Medical points may be awarded either to the applicant or anyone who is part of his or her household. Where two members of the household are awarded medical points, only the highest medical priority points will be taken into consideration in calculating the overall number of points of the housing application.
Equality & Diversity
Ayrshire Housing wishes to guarantee equal opportunities for all applicants. We therefore ask applicants to indicate their ethnic origin by completing this section of the housing application. This enables us to ensure that there is no discrimination against any section of the community.
Appeals
If you feel that your application has not been dealt with in accordance with our Allocations Policy you should appeal in writing or email to a Senior Housing Officer, specifying the grounds and reasons for the appeal within 7 days of the decision against which you are appealing.
Complaints
Any individual who is dissatisfied with the service experienced should be encouraged to provide feedback. Complaints will be dealt with in accordance with the association’s corporate Complaints Handling Procedures.
If you wish to discuss your application or any aspect of our policy, do not hesitate to contact our office at:
Tel: 01292 880120 Email: info@ayrshirehousing.org.uk
How We Award Points
Overcrowding Points –
The number of apartments needed by a household is calculated as follows:
1. 1 living room and bedroom for applicant and spouse.
2. 1 bedroom for 2 persons of the same sex under 16.
3. 1 bedroom for 2 children of mixed sex under 8 years.
NUMBER OF POINTS AWARDED - AYRSHIRE HOUSING
Social Points -
Social Points are awarded only in extreme cases where an applicant requires urgent re-housing. Although physically their current property may be suitable, there may be other reasons why the applicant requires to be re-housed
Racial Harassment
Other Social Housing Providers in South Ayrshire
South Ayrshire Council
Riverside House, 21 River Terrace, Ayr KA8 0AU
0300 123 0900
https://www.south-ayrshire.gov.uk/ apply-for-council-housing
West of Scotland Housing Association
40 Barrowfield Drive, Glasgow G40 3QH 0141 550 5600
https://westscot.co.uk/our-homes/
Hanover Scotland
95 McDonald Road, Edinburgh EH7 4NS
0800 111 4646
https://www.hanover.scot/ housing-application-instructions/
Trust Housing Association
12 New Mart Road, Edinburgh EH14 1RL 0131 444 1200 https://www.trustha.org.uk/find-a-home/
The Riverside Group Landek House, 44-46 Bank Street, Irvine KA12 0LP
https://www.riverside.org.uk/find-a-home/ rent-a-home/