THE PLAYBOOK
Multi-Systemic Therapy
Empowering Our Team with Clear Goals and Collaborative Success
ProgramExpectations
Alexander Youth Network Chief Executive Officer
On behalf of the Senior Management Team, I am delighted to welcome you to the Alexander Youth Network! We are honored you have chosen to join us on this transformative journey.
Our mission is clear and powerful: to provide quality treatment to children with serious emotional and behavioral challenges, enabling them and their families to achieve their potential and contribute positively to society. Every day, you have the incredible opportunity to change lives and create lasting impact.
What sets us apart is not just our expertise but the compassion and dedication we bring to our work. As you become part of our vibrant community, remember to lean on your colleagues, ask questions, and share your insights. Every interaction and challenge you overcome brings us closer to fulfilling our mission.
Together, we can make a profound difference in the lives of countless children and their families. Here’s to a future filled with hope, resilience, and positive transformation.
Best regards,
N. Craig Bass, ACSW Chief Executive Officer Alexander Youth Network
Introduction:ThePlaybook
Purpose of the Playbook
Welcome to The Playbook! This eBook is a central resource for all employees, providing a clear overview of our program expectations and guidelines. Our goal is to ensure everyone in your department has consistent, accurate information, helping us maintain high standards and achieve our goals.
Why the Playbook?
Enhance Clarity: Ensure everyone understands their roles and aligns with department goals.
Improve Communication: Clearly communicate expectations, reducing misunderstandings.
Support Training: Serve as a resource for onboarding and ongoing training.
Facilitate Accountability: Establish clear benchmarks and performance indicators.
How the Playbook Can Help You
Program Overviews: Detailed descriptions of each program and key performance indicators.
Expectations: Clear outlines of your role and tasks.
Resources: Access to templates, forms, and contact information.
Procedures: Step-by-step guides to our processes.
Improvement: Best practices and tips for better performance.
Using The Playbook, you’ll have the tools to perform your job effectively and contribute to our department’s success. This eBook will be an invaluable resource in your professional journey.
Regional Executive Director
Regional Clinical Director
Regional Manager of Community Base Services
ProgramExpectations
Program Overview
Population Served: Adolescents aged 12 to 17.9 years with antisocial behavior and related challenges.
Treatment Model: Evidence-based, family- and community-based interventions addressing behavior within multiple systems (family, school, community).
Specialized Services: Includes MST for Problem Sexual Behavior (MST-PSB), a structured adaptation ensuring safety and effective treatment.
Core Focus: Reduces the need for out-of-home placements, prevents incarceration, and empowers families to manage challenges independently.
Accreditation: Accredited by the Joint Commission, ensuring the highest standards of care.
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ProgramExpectations
Treatment & Therapeutic Interventions
MST employs a comprehensive, evidence-based therapeutic framework combining three core modalities and five guiding principles to create lasting positive change.
Core Therapeutic Modalities
Cognitive Behavioral Therapy (CBT):
Focus: Identifies and modifies problematic thought patterns contributing to antisocial behaviors.
Goals:
Replace distorted thinking with constructive thought processes. Develop coping mechanisms and stress-management strategies. Improve behaviors through targeted skill-building exercises.
Outcomes: Measurable improvements in school attendance, family relationships, and reduced criminal activity.
Structural Family Therapy (SFT):
Focus: Examines and reorganizes family hierarchies and relational patterns.
Goals:
Establish clear boundaries and appropriate parental leadership. Enhance family stability and create supportive environments. Resolve dysfunction to promote sustainable behavior change.
Outcomes: Strengthened family systems that sustain improvements post-therapy.
Strategic Family Therapy (SFT):
Focus: Addresses specific family challenges through solution-focused interventions.
Goals:
Disrupt negative interaction cycles.
Equip families with practical communication and problem-solving skills.
Foster independence in managing future challenges.
Outcomes: Quick resolution of immediate issues, laying the groundwork for long-term success.
ProgramExpectations
Treatment & Therapeutic Interventions
Core Principles
Our therapeutic work is guided by five essential principles that ensure consistent, effective treatment delivery:
Integration and Implementation
These principles guide a comprehensive treatment approach. Therapists adapt techniques to meet each family’s specific needs while maintaining fidelity to the core MST framework.
By focusing on measurable outcomes such as reduced antisocial behavior, stronger family relationships, improved school performance, and greater community engagement we ensure lasting positive changes for youth and their families.
ProgramExpectations
Specialized MST-PSB Services
The MST-PSB program provides targeted interventions for youth with problematic sexual behavior, ensuring a structured and safe therapeutic environment
Key Components
Safety Planning and Supervision: Individualized safety plans prioritize youth and community protection through enhanced supervision strategies.
Specialized Family Interventions:
Therapists use tailored approaches to address underlying causes of problematic behaviors, engaging families in the process.
Community Collaboration: Therapists work closely with juvenile justice personnel, school staff, and other stakeholders to ensure comprehensive support.
Therapeutic Goals: Emphasis on reducing risk factors, improving family dynamics, and fostering positive behavioral patterns.
ProgramExpectations
Service Delivery Structure
The MST program delivers intensive, community-based services through multiple weekly family sessions conducted in natural settings. With 24/7 availability, therapists address crises promptly and collaborate closely with stakeholders, including families, teachers, court counselors, and community members. This ensures interventions are practical, relevant, and tailored to the youth's environment.
Key Components
1. Flexible Service Delivery
Weekly family sessions in the home or community. 24/7 crisis support to address urgent needs.
2.Collaborative Approach
Active engagement with families, schools, courts, and community resources.
Coordination ensures alignment with the youth's environment and goals.
3.Focused Treatment Planning
Goals address:
Stabilizing family dynamics.
Reducing criminal behavior. Preventing substance use
Ensuring school attendance. Plans are regularly updated to reflect progress and evolving needs.
4.Crisis Planning
Every treatment plan includes proactive crisis management strategies
Ensures safety, stability, and continued progress.
ProgramExpectations
Program Outcomes and Success Measures
MST achieves significant and measurable outcomes, reflecting the program’s effectiveness in addressing youth and family challenges.
Behavioral Impact
75% reduction in violent felony arrests
54% fewer out-of-home placements.
Family Stability
86% of youth living at home 16 months post-treatment
Strengthened family dynamics and relationships.
Community Reintegration
94% avoiding re-arrest after program completion
Improved school attendance and community engagement.
Evaluation Metrics
Functional Assessments: Regular evaluations track reductions in criminal activity, improvements in family stability, and school performance. Continuous Monitoring: Interventions are regularly adjusted to meet family and program goals.
ProgramExpectations
Referrals:
MST accepts referrals from a variety of sources to ensure appropriate access to services.
Referral Sources
Juvenile Justice
Mental Health Providers
Schools
Social Services
Families and Community Agencies
Referral Screening
All referrals are evaluated for alignment with MST criteria and service capacity.
Therapists assess the unique needs of youth and families to determine eligibility.
Final Note:
Alexander Youth Network’s Multi-Systemic Therapy (MST) program is dedicated to helping youth and families succeed through proven, community-based support.
By working closely with families, schools, and community partners, we focus on creating real and lasting change. Our mission is to give families the skills and confidence they need to handle challenges, so youth can grow and thrive at home, in school, and in their community.
IntroducingAlexander'sOneStopShop:
CentralizedResourceFolder:Accessourcollaborativedocumentlibrary, whereinterdepartmentalfilesharingbecomeseffortless.
PoliciesandProcedures:Neverwonderwheretofindcriticalinformation again.Accessallagencypoliciesandproceduresinonecentralized,easy-tonavigatelocation.
DedicatedTeamSites:Eachdepartmentenjoysatailoreddigitalspacefor filestorageandteamwork,enhancingproductivityandorganization.
AYNStream:UnlockthefullpotentialofAYNConnectwithlivestreamsand videotutorials,ensuringyou'realwaysup-to-speedwithourlatestfeatures.
VivaEngage:YourCommunicationPowerhouseStayconnectedwith colleaguesthroughthisdynamicplatformforannouncements,discussions, andtimelyupdates.
AYNConnectisn'tjustatool;it'syourgatewaytoamoreefficient,collaborative, andinformedworkexperience.Embracethefutureofworkplaceconnectivity withAYNConnect–whereinformationmeetsinnovation.
PoliciesandProcedures: AgencyWide
Agency Policies
Agency Policies Click Here
Agency Procedures
AYN Connect
At Alexander Youth Network, we provide top-quality care through comprehensive policies ensuring safety and consistency. Visit our Policies & Procedures page on AYN Connect for more information.
Access Our Policies Instantly!
Get to know our agency policies in no time. Simply click the folder to your left and find all the important guidelines at your fingertips.
Employee Handbook
Behavior Healthcare Policies IT Policy
Need to find our Agency Procedures?
Click the folder to your left and access all our Agency Procedures instantly!
CCA and Reassessment Procedure
Agency Procedures Click Here
Emergency and Inpatient Notifications
IHAP Procedure
Handle with Care Physical Intervention
Emergency and Inpatient Notifications
Program Procedures
Program Procedures is designed to assist our staff in efficiently accessing and implementing essential protocols within your MST program. By following these procedures, we collectively contribute to delivering the best possible care and services to the youth under our care.
Here are some of the most frequently used procedures:
Discharge Procedure
Documentation Procedure
Incident Reporting Procedure
MST Intake Procedure
PCP - Reassessment Procedure
Simplyclickthefoldertoyourrighttoaccessthe streamlinedMSTProcedures!
MST Procedures
Procedures Streamlined Click Here
AYNConnect: ResourceFolder
Resource Folder
Welcome to AYN Connect's Resource Folder, designed to support all staff with comprehensive departmental information, standardized templates, checklists, forms, best practices, and training materials. This centralized hub ensures you have the tools and resources needed for success. Our goal is to equip you for excellence and enhance our mission.
Welcome to the MST Document Library! Here, you'll find essential tools, guidelines, templates, checklists, workflows, forms, and training materials tailored for the MST program. Access and contribute valuable resources to empower your team and support our mission effectively.
Explore the Top MST Resources Available Inside!
MST Supervision and Consultation Write Up
MST-Wilmington
MST Supervisors
PSB treatment resources
Parent and child conflict resources
And More...
MST Doc Library Click Here
EnvironmentofCare (EOC)
The EOC is a comprehensive approach to safety and well-being within our organization.
Key Points Include:
Safety Philosophy
Highest safety standards in all operations
Safety is everyone's responsibility Prevention of injury and illness is a primary goal
EOC Committee
Assists in implementing campus safety plans, policies, and procedures
Develops, implements, and evaluates the safety program
Aims to create and maintain a safetyconscious environment Principles:
All injuries and accidents are preventable
Safety is the first consideration in all workplace actions
Written safety plans are essential
Off-job safety awareness is encouraged
Employee Expectations
Follow all safety program aspects
Contribute to a safe, organized, and efficient workplace
Know and follow written safety plans
Suggest improvements to the safety program
Enviroment of Care Resources
Explore the top resources!
EOC Plan
Safety Checklist
Medication Resources
Safety Plan
Logs Checklist
Discharge Resources
Field Trip Permission Form
Power Outage Flowchart
MAR
Program Sinage
EchoVantage
At Alexander Youth Network, we use EchoVantage to streamline our operations and ensure we provide the best care possible. EchoVantage is an advanced electronic health record (EHR) system designed specifically for behavioral health organizations, and it's a key tool in our daily work.
WhatisEchoVantage?
Click Here
EchoVantage’s Knowledge Base
EchoVantageisacomprehensiveEHRsystemthatintegratesvariousaspectsof clientmanagement,documentation,billing,andreporting.Ithelpsusmaintain accurateandup-to-dateclientrecords,manageappointments,andensure compliancewithindustrystandardsandregulations.
KeyUses
ClientManagement:Maintaindetailedclientprofilesandtreatmentplans. Scheduling:Manageandcoordinateappointments.
Documentation:RecordSessions,ProgressNotes,andIncidentReport.
Billing:Automatebillingandclaimssubmission.
Reporting:Generatereportsforperformancetrackingandcompliance.
AYN Stream - EchoVantage
Visit our playlist on AYN Stream, you'll find a collection of recordings that offer: Guidance and Support: Step-by-step video guides on logging in, troubleshooting, and using new updates.
New Feature Explanations: Detailed breakdowns of the latest EchoVantage features. Assessment and Note Guides: Comprehensive tutorials on conducting assessments and managing notes effectively.
EchoVantage Videos Tutorials
Create a Ticket
Access Teams: O Microsoft Teams. 1.
Open AlexAI: Fin con and click 2.
Restart Session: Click restart" or type it. 3. Open Ticket: Click "Open a New Ticket". 4. Select Support Team: Click the right team. 5. Enter Request: Provide lots of details. 6. Submit Ticket & Attach files if needed. 7.
Restart & Quit Commands
Starting a Conversation: Type "restart" to clear previous chats and start fresh
Ending a Conversation: Type "quit" to properly end the conversation. Switching Topics: Type "quit" to end the current topic, then "restart" to begin a new one This keeps the chatbot on track Click Here: AlexAI Tips & Tricks
Paycom is a comprehensive and user-friendly HRIS solution where we complete HR processes (submitting timesheets / time off requests, viewing benefits, etc.)
Learn more: AYN Connect: Paycom
Need Help? Visit Paycom’s Help Center
Paycom offers a comprehensive Knowledge Base with 125 articles and guides on features and troubleshooting. Additionally, there are 123 step-by-step instructional videos and FAQs addressing common questions on various topics.
Examples of tutorials in Paycom’s Help Center:
Benefits: Show Me How: to Enroll in Benefits
Paycom Basics: Payroll: Show Me How: to Approve My Check (Mobile)
Payroll: Show Me How: to Set Up My Direct Deposit
Time Management: Show Me How: to Approve My Timecard
Time Management: Show Me How: to Submit a Punch Change Request
Time-Off Requests: Show Me How: to Request Time Off (Video)
Scheduling: Show Me How: to Review My Schedule
Scheduling: Show Me How: to Offer and Pick Up Shifts
Click Here: Show Me How to Download the iOS App
Click Here: Show Me How to Download the Android App
NextSteps
Thank you for taking the time to read through our MST Program Playbook. We hope this resource has provided you with clear expectations, useful guidelines, and valuable insights to help you thrive in your role. If you have any questions please contact your manager, search the MST SharePoint site, or ask AlexAI for assistance.
Recap of Key Points
Program Expectations: Understand the standards and responsibilities for MST staff.
Streamlined Procedures: Follow the outlined processes for efficient and effective operations.
Resources and Tools: Access the tools and information you need to succeed.
Your Role in Our Mission
Each member of our team plays a vital role in achieving our mission to provide exceptional care and support to those we serve. Your dedication, professionalism, and compassion make a significant impact.
Stay Connected
For ongoing support and updates, stay connected through: Microsoft Teams: Join discussions, ask questions, and share insights SharePoint: Access the latest documents, updates, and resources Stream Videos: Watch quick demos and tutorials for visual guidance
Looking Forward
We are excited to have you as part of our team and look forward to your contributions. Together, we can achieve excellence and make a difference in the lives of those we serve.
Thankyou, AlexanderYouthNetwork
THE PLAYBOOK Empowering Our Team with Clear Goals and Collaborative Success