Sensr
Responsive, Planned and Predictive
How Sensr’s planned and responsive capabilities are unlocking predictive maintenance
1. Where is the maintenance industry’s focus?
2. How does predictive maintenance unlock operations?
3. Why can AxisCLC deliver an RPP maintenance approach?
4. What are the benefits of using an RPP approach?
5. Where is Sensr driving value for customers?
6. What is AxisCLC today and what comes next?
Where is the maintenance industry focused?
Responsive
Delivering a rapid response to unforeseen issues can minimise downtime, allows resource flexibility and can prioritise critical issues.
However…
Relying on reactive maintenance leads to higher labour costs, reduced productivity, unexpected downtime and diversion from planned maintenance activities. Creating a long-term negative resident experience.
Planned
Planning our maintenance works increases equipment reliability, extends equipment lifespan, improves safety and enhances efficiency.
However…
Without effective planning, scheduling, and execution there is greater unplanned equipment failure and downtime. This results in lower resident satisfaction, resident communication issues and additional costs
AxisCLC are delivering a Responsive, Planned and Predictive (RPP) maintenance approach by unlocking the full potential of planned and responsive property maintenance
How does Predictive Maintenance unlock operations?
By predictively allocating labour resources, downtime and disruption is minimised and productivity is increased
Strategic decisions reduce resident disruption by delivering the right service, to right people at the right time
By learning from experience, planned risks and reliance on responsive work are reduced. This unlocks their potential
Predictive analysis increases equipment performance and lifespan; improving resident visibility and optimising costs
Why can AxisCLC deliver an RPP maintenance approach?
Our Technology: Sensr
A Responsive, Planned and Predictive maintenance solution Built on Dynamics, refined for your needs. AxisCLC strategic and predictive technology approach enables faster fixes, happier residents, and a more effective service
Our Expertise
With decades of industry leading service delivery experience, we have built a team we are proud of, whose intangible experience, coupled with our data-driven predictive approach, consistently delivers a best-in-class experience
Our Humility
Our team of experts are driven by a desire to keep learning and to deliver the best experiences. By having a culture built on collaboration, we seek opportunities to learn from our partners and to make sure the best outcomes are achieved
Our Drive to Improve
When Axis and CLC came together, we learnt from each other and have improved our processes and service offering. This has allowed us to deliver strategic automation and innovation projects for our people and partners
What are the benefits of using an RPP approach?
Greater resident satisfaction
A resident’s perception of repairs and maintenance is the biggest driver of overall satisfaction
Compliance transparency
The Regulator of Social Housing (RSH) reporting on resident satisfaction, complaint handling and property conditions
Supply chain cost control
Manage supplier relationships track performance and monitor costs with greater transparency and control
More efficient repairs
Improve request tracking with integrated portals allows issue reporting, photo attachments, and progress monitoring
What are the benefits of using an RPP approach?
Reduced void periods
Reduced void periods mean families can access homes faster and predictive insights identify vacancy risks and allow necessary maintenance pre-planning
Damage & disrepair prevention
Predictive maintenance addresses issues before they escalate. Proactively tackling mould & damp reduces costs and improves living conditions
Labour and resource optimisation
Automation of routine tasks optimise resources effectively and frees up staff time for higher-value activities, such as strategic planning and resident engagement
Enhanced decision making
Data-driven analytics generate performance and satisfaction insights allowing leaders to make informed decisions to improve resident experiences
Where is Sensr driving value for customers?
Sensr is transforming property maintenance management with its predictive, rapid and reliable workflows, built upon Microsoft Dynamics.
Sensr’s predictive capabilities unlocks and enables effective planned and responsive works. Empower your team to resolve issues faster and satisfy residents, all in one seamless system.
Data Access Control
Responsive maintenance capability Data management and reporting
Predictive maintenance capability
Planned maintenance capability Resident Comms and Engagement Integrated repairs diagnostic
Voids property management Integrated field service application
Sensr System Integrations
Fully Integrated to Provide a Single Platform
We have worked closely with our partners across the industry to make sure Sensr has an industry leading suite of APIs. This enables seamless integration into a wide range of solutions and allows us to design new integrations quickly.
Insert visual of the connector being able to integrate with all client systems
Sensr Repairs and Maintenance 1/2
Centralised Platform
Sensr provides a single platform, connecting residents, operators, and clients. This enables real-time and strategic communication and planning throughout the repair process. Sensr’s capabilities consistently reduce resolution time.
Works Order Management
Sensr’s integrations unlock the ability to predictively create, assign, and track work orders, based on repair type, location, and contractor availability. Sensr minimises manual effort and ensures timely responses to resident requests.
Sub-Contractor Management
Sensr is used to enhance our industry expertise to optimise service provider management. This includes performance tracking, rating systems and communication tools. Sensr supports the delivery of a quality service and accountability.
Sub-contractor Talent
Trusting Sensr means you have access to AxisCLC’s wealth of industry knowledge. By working closely alongside the Sensr platform, we ensure quality assured and vetted subcontractors.
Sensr Repairs and Maintenance 2/2
Dynamic Supply Chain Management
Sensr provides a seamless, end-to-end repair process with dynamic scheduling, factoring in availability, travel distance, and service level agreements to allocate jobs efficiently.
Innovation and AI
Sensr is constantly developing. Our innovation team uses the latest technology to bring new features. Task automation will unlock predictive strategy, a higher rate of first-time fixes and provide operational resilience during high-demand periods.
There will be moments when unexpected breakdowns or accidents occur. These can result in immediate safety hazards to residents and significant financial loss. In these situations, effective responsive maintenance is crucial. This targeted action resolves problems, minimises disruption, and protects both people and assets.”
Sensr Planned Maintenance
Built & Trusted By Experts
Sensr’s planned functionality has been built, optimised and used by industry experts. It is designed to give the most impactful data to allow for strategic decision-making, dynamic scheduling and resident engagement.
Work With Residents and Contractors
Sensr’s integrations into contractors and resident contact functionality allows for planned works to be scheduled alongside all involved parties. This functionality makes Sensr a crucial tool for driving engagement and reducing downtime.
Sensr is Always Learning and Developing
Our commitment to providing a future-proofed system means that Sensr is constantly developing new functionality, to make sure planned work is supported by predictive data, driving an insight-led maintenance approach.
Adaptable For Your Planned Requirements
Sensr delivers consistent, best-in-class, planned maintenance. However, we understand that there are unique scenarios in our industry. We have made sure that Sensr is able to be adapted and refined to your needs
Sensr Predictive Maintenance
Data Driven Strategy
Sensr’s gives unrivalled visibility of responsive and planned work. With smart scheduling, seamless integrations and realtime resident engagement, Sensr is crucial in delivering predictive, data driven strategies for your organisation.
Fewer Nasty Surprises
Accidents happen, but Sensr makes sure that time, money and resource is optimised, for these scenarios. By having the data to hand, Sensr is the key to being able to predict maintenance requirements, before they escalate.
Real-Time Property Status Tracking
Sensr enables the monitoring of void properties in real time, whether small or large scale. This crucial in helping teams meet SLAs, optimise workflows, and reduce key-to-key turnaround time.
Standardised and Customisable Processes
Through our industry expertise, we have ensured Sensr allows for both industry best practice pre-built or unique void management templates. This helps us to reduce errors, while still providing the necessary flexibility to partners.
Sensr Building Resident Connections 1/2
Multi-Channel Resident Communication
Sensr supports various communication channels which work together in real-time to ensure transparent communication across residents, operators, and service providers, all within a single, cohesive platform.
Feedback Mechanisms
Sensr’s tools for collecting resident feedback allows for issues to be dealt with quickly and accurately. It’ instant feedback mechanisms support resident satisfaction and are a pillar for continuous improvement.
Sensr Chatbot integrations
Sensr’s chatbot empowers residents to raise orders. Its key word search functionality, guides resides through the process and allows us to remove skill gaps surrounding nontechnical residents and for non-technical responder.
Real-Time Resident Progress Visibility
Sensr enables you to give residents real-time progress updates, with clear overviews of inspection progress, photo and note attachments. \these can be made available through Sensr’s instant sharing capabilities.
Sensr Building Resident Connections 2/2
Resident Self-Service Portal
Sensr works alongside dedicated resident portals which allow 24/7 reporting of issues and appointment scheduling. With this operatives can be tracked, repair progress is shared and contractor feedback can be provided.
Resident Communication Evidence
Sensr’s integrations a golden threads of information allow for clear and auditable resident communication evidence to be provided. This provides crucial regulatory compliance and supports the resident experience.
Resident Experience Maximisation
Improved resident communication is a legal requirement. Sensr is key to developing robust engagement strategies. By taking care of digital aspects, Sensr allows you to focus on non-digital engagement, to meet the needs of all residents.
“More than ever, regulators will increase provider inspections and examine data on tenant satisfaction and the timeliness of repairs”
Sensr Data Security and Reporting 1/2
Centralised Data Repository
Sensr provides a single source of truth by consolidating all property related data: inspection records, repair history, resident info, financial details. This allows for strategic decision making and a more predictive approach.
Real Time Data Accessibility
Sensr’s data is live and accessible by remote or site-based teams. By always working with the latest data, Sensr significantly reduces delays, duplication and errors.
Automated Data Capture
Minimal manual data entry with automated tools that collect and update information – saves time, reduces errors and ensures critical info is accurate.
Customisable Reporting and Analytics
Sensr’s continuous development means that we can provide customisable reporting and analytical tooling. By tracking KPIs and monitors trends, Sensr unlocks your ability to make predictive, strategic decisions.
Sensr Data Security and Reporting 2/2
Role-Based Permissions
Through years of experience and our pioneering of tech, we have designed Sensr to have strict data access controls, allowing control of what data is visible to users. This enhances security and ensures data privacy regulatory compliance.
Data Analysis and Insights
Sensr’s repair history and condition reporting allows for the prediction of future maintenance. This ensures issues are addressed before escalation and essential work is never missed – extending lifespans and reducing unexpected work.
“Data protection is crucial. It is a legal requirement, driven by the increasing use of technology and data-driven processes. An evolving landscape means navigating unique challenges in protecting resident data, particularly confidential or sensitive information such as financial details and personal health records”
Sensr Resource and Cost Optimisation
Sensr Unlocks Time
By automating routine tasks , Sensr frees up staff time for higher-value activities, such as predictive and strategic planning and tenant engagement.
Real-Time Progress Visibility
Sensr provides a clear overview of inspection progress with tools that provide bespoke templates, photo and note attachments, and instant sharing capabilities. This allows strategic resourcing and cost decision making.
Real-Time Cost Tracking and Control
Sensr enables providers to track repair costs in real-time. This allows predictive analyses to be made for contract cost frameworks and allows price monitoring. Sensr gives greater budget certainty and prevents overruns.
Inspection Documentation and Visibility
Sensr’s digitised inspection process enhances accuracy and transparency by securely storing and sharing inspection documents, providing regulatory compliance transparency for you and your customers.
Sensr Inspections and Compliance
Sensr’s Compliance Functionality
Sensr is built to make compliance easy, its ability to certify and produce certification across various areas ensures requirements are met and regulations are adhered to.
Sensr Leverages Automation
Sensr simplifies inspection routines with automated scheduling tools, calendar integration, and reminder notifications. This reduces manual effort and ensures inspections occur consistently and on time.
Inspection Documentation and Visibility
Sensr’s digitised inspection process enhances accuracy and transparency by securely storing and sharing inspection documents, providing regulatory compliance transparency for you and your customers.
Real-Time Progress Visibility
Sensr provides a clear overview of inspection progress with tools that provide bespoke templates, photo and note attachments, and instant sharing capabilities. This enables real-time reporting and in-depth insights.
Sensr Voids Management
Automated Workflow Management
Sensr minimises vacancy periods by ensuring key tasks are undertaken more effectively. By managing inspection scheduling, repair tracking and resident communications, Sensr maximises property availability.
Centralised Data Management
Sensr allows the management of all void property projects across your portfolio from a single, unified platform. Eliminating data inconsistencies is crucial in improving team coordination and improving resident experience.
Real-Time Property Status Tracking
Sensr enables the monitoring of void properties in real time, whether small or large scale. This is crucial in helping teams meet SLAs, optimise workflows, and reduce key-to-key turnaround time.
Standardised and Customisable Processes
Through our industry expertise, we have ensured Sensr allows for both industry best practice pre-built or unique void management templates. This helps us to reduce errors, while still providing the necessary flexibility to partners.
Sensr Disrepair Prevention
Predictive Tooling and Development
Sensr’s development is powered by AI and data analytics, enables housing providers to identify and address issues before they escalate into costly disrepairs.
Damp and Mould
Sensr’s integrations help providers to proactively tackle damp and mould, thereby reducing repair costs, extending the lifespan of assets and most importantly, improving tenant living conditions.
“Damage and disrepair are far more than just maintenance concerns, they impact resident safety, dignity, and overall quality of life. When these issues are left unresolved, they can quickly escalate, eroding tenant trust and exposing organisations to serious legal, financial, and reputational consequences”
What is AxisCLC today and what comes next?
Axis CLC is dedicated to being the UK’s leading provider of essential maintenance services, trusted to preserve, protect and enhance our nation’s critical properties for a safer, more sustainable future.
We deliver on our promises, and we do the right thing. We work in a way that is honest and fair. We value transparency and act with professionalism and integrity towards our customers, our partners and each other.
Safety is our licence to operate. Nothing is more important than the health, safety and wellbeing of our colleagues and the communities we serve. We are unrelenting and uncompromising in our commitment to achieving Zero Harm.
Everything we do begins and ends with our customers. We seek to understand their needs and deliver excellence. Everyone at Axis CLC has a role to play in building long-term client relationships based on the quality of our people, the value of our services and the high standards we set.
Teamwork Expertise Impact
We are inclusive, diverse and together – we work as one team. Our people are passionate about knowledge sharing, adopting best practices and embracing new ideas to ensure we consistently deliver the highest quality projects to our clients.
We equip our people with the knowledge, skills, and expertise to deliver quality service every time. We also invest in technology and best practices to continuously improve the services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals.
We strive to have a longterm positive impact on the communities where we operate. It is our responsibility to manage our activities and maximise the positive environmental, social and economic impacts that we deliver for the communities and clients that we serve.
Want to learn more about AxisCLC and how Sensr can unlock your maintenance capabilities?
Contact the team today
AxisCLC combines over 95 years of maintenance delivery excellence, with industry leading tech, to provide best-in-class experiences for our partners and their residents.
We are passionate about continuously learning, growing and driving our industry forward.
We look forward to working together.