Damp & Mould Remediation
Your integrated partner for audit-ready compliance, combining clear evidence, reliable hard-fabric remediation, and an accelerated digital workflow to better protect residents and homes.
Delivering Compliance Within Tight Deadlines
Awaab’s Law sets out clear expectations for how damp and mould cases must be managed. Once a landlord becomes aware of a potential hazard, the duty to act begins immediately and is governed by strict statutory timeframes.
Effective case management depends on timely information, clear records and regular contact with residents. When any of those elements break down, demonstrating compliance becomes much harder.
Most repair systems prioritise routine work over urgent cases. Teams work across multiple systems, rely on handovers, and do not always capture updates thoroughly. Progress slows, and action on issues that can directly affect resident health is delayed.
To meet Awaab’s Law with confidence, social housing providers need a coordinated approach that keeps each case moving and maintains a reliable audit trail from first report to final resolution.
THE COMPLIANCE RISK
When information, records or coordination breaks down, meeting statutory deadlines becomes a matter of risk, not control. Small delays compound quickly under statutory timeframes.
EMERGENCY HAZARD
Investigate and make safe within 24 hours
10 WORKING DAYS
POTENTIAL SIGNIFICANT HAZARD
Complete investigation within 10 working days.
WRITTEN SUMMARY
3 WORKING DAYS
Written findings must be shared within 3 working days of the investigation concluding.
MAKE PROPERTY SAFE
5 WORKING DAYS
Complete relevant safety works within 5 working days of the investigation concluding.
BEGIN FURTHER WORKS
5 WORKING DAYS
Start works within 5 working days of the investigation concluding, or within 12 weeks where this is not possible.
A Smarter Approach to Damp & Mould
We help you manage damp and mould cases with greater certainty, speed and control. Our approach brings clarity to each stage of the process by identifying what is driving the issue, documenting findings in a structured way, and ensuring cases progress as they should. The result is timely decisions, accurate diagnosis and a more dependable resolution.
As your integrated partner, we bring together an accelerated digital workflow and specialist remediation to support clear evidence, lasting outcomes and better results for both residents and assets.
Our digital platform keeps every case organised and visible to your teams. CSRT-accredited surveyors investigate the factors contributing to damp and mould and capture the evidence required to confirm the root cause.
Our operatives then deliver targeted hard fabric remediation to address the underlying conditions rather than the visible symptoms, providing a more reliable way to resolve issues and reduce the risk of recurrence.
This approach supports stronger control across damp and mould cases, including:
• Clear, audit-ready records across every case.
• Faster investigation, reporting and hard fabric remediation.
• Fewer repeat cases through accurate diagnosis and resolution.
By combining digital coordination with technical expertise, we help you manage damp and mould cases in a timely, reliable and compliant manner, with a focus on creating safer, healthier homes for residents.
Accelerated Digital Workflow
WORKFLOW STAGE
STANDARD ERP ACTION
RESIDENT REPORTING
Initial report submitted via phone or app.
AWAAB'S LAW COMPLIANCE ENHANCEMENTS
Vulnerability Flagging:
System automatically cross-references resident data (e.g., children, known illness) to assign immediate high priority.
IoT Sensor Integration: Proactively flags a potential hazard before the resident reports.
SMART SCHEDULING & DISPATCH
Books repair slot and checks engineer availability.
Acceleration Logic: System prioritises job for CRST-Accredited Surveyor dispatch, bypassing standard queue to secure the target day 7 investigation window.
CORE WORKS ORDER & DATA HUB
Holds job, parts, and history data. Mandatory Field Enforcement:
The hub locks the job until the CSRT-required data is captured (e.g., specific Root Cause Code, Moisture Readings, System Type).
TARGET COMPLIANCE OUTPUT
Immediate Risk Triage (Day 0)
Guaranteed Investigation Start
Audit-Ready Data Lock
Our accelerated digital workflow brings diagnosis and remediation into a single, coordinated process. It helps teams track progress, reduce delay and maintain the structured records required to evidence compliance under Awaab’s Law.
The platform supports statutory deadlines by enforcing consistent data capture, improving visibility across cases and producing the required outputs at the appropriate stage of each investigation and remediation.
WORKS ORDER MOBILE APP
Engineer receives job details, updates progress.
CSRT Data Capture:
Captures high-res, geo-stamped photos, thermal images, and enforces completion of all mandatory diagnostic fields.
Tenant Sign-Off:
Captures tenant digital signature for access confirmation and report receipt.
JOB COMPLETION & SIGN-OFF
Job closed and final signature captured. Report Auto-Generation:
System instantly generates the Awaab's Law-compliant Written Summary of Findings (cause, scope, timeline) and logs the Tenant sign-off.
CLIENT & ASSET MANAGEMENT INTEGRATION
Stock condition sync and compliance records created.
Compliance Status Sync:
Feeds real-time data on deadline status (e.g., "Investigation Complete," "Works Commenced") and logs the Recurrence Guarantee clock.
REMEDIATION SCHEDULING
Non-standard repairs and maintenance element, but critical for damp and mould.
Recurrence Fix
Scheduling:
Automatically schedules follow-up teams for System Management Support (educating on PIV use) and PostRemediation Validation Check (3-6 months).
Immutability and Legal Proof.
Statutory Report Compliance (Day 7-10)
Real-time Landlord Defence.
Proof of NonRecurrence.
A Complete Service for Definitive Compliance
DIGITAL WORKFLOW & AUDIT TRAIL
Our digital workflow gives you a defined, endto-end view of every case, from first report through to the final sign-off.
• A coordinated workflow that keeps every stage in one place.
• Time-stamped updates that create a clear, accessible audit trail.
• Resident communication and consents captured within the case record.
• A consistent process that supports auditready compliance.
ROOT-CAUSE HARD FABRIC REMEDIATION
Our operatives deliver targeted hard fabric remediation that addresses the underlying conditions causing damp and mould, rather than treating visible symptoms.
• Remedial works aligned directly with diagnostic findings.
• Fabric, ventilation and moisture-control measures applied where required.
• Post-remediation checks to confirm the issue has been fully resolved.
• Protection of long-term asset condition.
CSRT-ACCREDITED DIAGNOSIS
Our CSRT-accredited surveyors identify the root causes of damp and mould through structured, evidence-based investigation.
• Specialist investigations carried out by accredited surveyors.
• Evidence captured consistently through the digital workflow.
• Clear findings that support decisive remedial action.
• Reduced risk of misdiagnosis and the need for repeat intervention.
EMERGENCY RESPONSE CAPABILITY
For emergency hazards, we maintain the capacity to respond rapidly and take immediate action in line with statutory expectations.
• Resource capacity for urgent attendance.
• Immediate assessment of emergency hazards affecting vulnerable individuals.
• Swift action to remove the immediate risk.
• Complete documentation captured within the case record.
Permanent Hard-Fabric Remediation
Hard-fabric remediation addresses the underlying physical causes of damp and mould within a building. We identify the factors driving the issue and carry out targeted remedial works to resolve them at source. Our approach goes beyond surface treatments and supports a permanent, long-term solution.
DIAGNOSIS & EVIDENCE
• CSRT-Accredited Surveys: Structured investigations carried out by certified surveyors to identify the specific cause of damp, including condensation, rising damp, penetrating moisture or defects within the building fabric.
• Moisture Mapping & Environmental Profiling: Targeted moisture readings and environmental data are used to understand how moisture behaves within walls, floors and ceilings.
• Ventilation System Assessment: Review of existing mechanical and passive ventilation to confirm suitability, condition and effectiveness.
• Building Fabric & Envelope Inspection: Examination of key internal and external elements, including roofs, rainwater goods, masonry and openings, to identify defects allowing moisture ingress.
BUILDING FABRIC INTERVENTION
• External Envelope Works: Repairs to roofs, rainwater goods, masonry, pointing and render to restore weather resistance and prevent penetrating damp.
• Damp Proofing Solutions: Installation, repair, or upgrading of damp-proof courses and associated measures to prevent rising moisture.
• Openings & Junctions: Repair or replacement of defective windows, doors, seals and junction details to reduce water ingress and thermal bridging.
• Drainage & Ground Conditions: Clearance and repair of drainage systems and local ground-level issues contributing to moisture build-up at the building's foundation.
MOISTURE & AIRFLOW CONTROL
INTERNAL FABRIC REPAIR & REINSTATEMENT
• Positive Input Ventilation (PIV): Whole-home systems that introduce fresh, filtered air to dilute moisture-laden air and support healthier internal conditions.
• Mechanical Extract Ventilation (MEV): Continuous extract systems for kitchens and bathrooms that remove moisture and stabilise humidity levels.
• Targeted Extract Upgrades: Installation or upgrading of humidity-controlled or timer-controlled extract fans in wet areas.
• Ventilation Performance & Air Path Management: Inspection, cleaning and repair of ductwork, grilles and passive ventilation to ensure systems operate as intended.
• Mould Removal & Surface Treatment: Cleaning and treatment of affected surfaces using appropriate methods to remove residual contamination and reduce the risk of regrowth.
• Plaster, Timber & Floor Repairs: Removal and replacement of damaged or contaminated plaster, timber elements and flooring where required elements and flooring systems where required.
• Thermal Lining & Insulation Measures: Targeted internal insulation to address cold spots and reduce thermal bridging in harder-to-treat areas.
• Redecoration & Make-Good: Reinstatement of finishes using breathable, appropriate materials once surfaces are dry and stable.
VERIFICATION & PREVENTION
• Post-Remediation Verification: Follow-up inspections and moisture checks to confirm resolution.
• System Management Support: Clear guidance provided to residents on the correct use of installed ventilation and heating systems, supporting effective operation without attributing blame.
• Guarantees on Remedial Works: Written guarantees are provided on specified physical works and installed systems to support long-term confidence and asset protection.
Trusted by Social Housing Providers Across the UK
We work in partnership with local authorities, ALMOs, and housing associations of all sizes to help them meet their responsibilities for damp and mould with confidence. Our experience covers a wide range of property types, resident needs and organisational structures, giving us a practical understanding of the challenges social landlords face and the support they require to manage damp and mould cases effectively.
Proven to Meet the Highest Standards
We work to the highest professional standards across social housing, diagnostics and remediation. Our accreditations support accurate diagnosis, safe delivery and the audit-ready evidence required to demonstrate compliance under Awaab’s Law.
Through Axis CLC Group, we provide the reach and resilience of a national service provider, combined with the depth of expertise needed for accurate diagnosis and effective remediation of damp and mould.
We work alongside you as an integrated partner, supporting your responsibilities and helping your teams deliver clearer decisions, stronger evidence and long-term outcomes for residents and properties.
5A2
credit rating
125
70 clients spending over £1m pa with the Axis CLC group
20 service lines covering all areas of property maintenance
£500m
2,100 employees
1,000+ vans and cars
250+ clients across various sectors
3,522 hours volunteered
Procurement Made Simple.
Axis CLC's qualifications, processes, experience and delivery strength have been pre-vetted and approved by these nationally-recognised procurement frameworks, making our damp and mould service more accessible to social housing providers across the UK.
Scan QR code to view our latest frameworks.
Richard Hughes Strategic Partnerships Director
07928 501 106 richard.hughes@axisclc.com
Joe Hayes Partnerships Director joseph.hayes@axisclc.com
Nigel Chapman Partnerships Manager
07977 266 867 nigel.chapman@axisclc.com
Hayley Ratcliffe Partnership Manager
07977 266 854 hayley.ratclidde@axisclc.com
Marie Partner Partnership Manager 07736 495 765 marie.partner@axisclc.com