Network Support Team Lead with hex64
1. Leadership: You provide leadership and direction to the network support team, ensuring they have the necessary resources, skills, and guidance to perform their roles effectively.
2. Team Management: You are responsible for managing the day-to-day operations of the network support team, including task allocation, scheduling, and performance management.
3. Troubleshooting and Issue Resolution: You assist the team in troubleshooting complex network issues, providing expertise and guidance to identify and resolve problems promptly.
4. Technical Expertise: You possess a deep understanding of networking principles, protocols, and technologies, enabling you to offer technical guidance and mentorship to the team members.
5. Collaboration: You foster collaboration and effective communication within the team and across other IT departments to ensure seamless coordination and resolution of network-related issues.
6. Process Improvement: You continuously evaluate and enhance existing support processes, workflows, and documentation to optimize efficiency and improve customer satisfaction.
7. Training and Development: You identify training needs and provide coaching and mentoring to team members, ensuring their professional growth and keeping them up to date with industry best practices.
8. Vendor Management: You collaborate with network equipment vendors and service providers to manage service level agreements, coordinate maintenance activities, and address any service-related issues.
9. Incident Management: You oversee the team's handling of network-related incidents and participate in incident response and resolution efforts to minimize downtime and impact on business operations.
10. Documentation and Reporting: You ensure accurate documentation of network configurations, troubleshooting steps, and resolutions, and provide regular reports on team performance, metrics, and trends to management.
https://www.hex64.net/network-support-services/
