HEX64 Remote IT Support Specialist

Remote IT Support Specialist is responsible for providing technical support and troubleshooting services to users and customers remotely. This includes diagnosing and resolving technical issues with hardware, software, and network systems, as well as providing guidance and training on the use of IT tools and applications.

HEX64 specific job duties of a Remote IT Support Specialist may include:

 Responding to user inquiries and technical support requests via email, phone, or online chat.

 Diagnosing and resolving technical issues related to hardware, software, and network systems.

 Documenting and tracking all support requests and solutions in a ticketing system.

 Providing guidance and training to users on how to use IT tools and applications.

 Collaborating with other IT teams to troubleshoot complex technical issues.

 Participating in the development and implementation of IT policies and procedures.

 Keeping up to date with new technologies and industry trends in IT support.

https://www.hex64.net/remote-infrastructure-management-rim/

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HEX64 Remote IT Support Specialist

Published on May 8, 2023

HEX64

HEX64 Remote IT Support Specialist Remote IT Support Specialist is responsible for providing technical support and troubleshooting services to users and customers remotely. This includes diagnosing and resolving technical issues with hardware, software, and network systems, as well as providing guidance and training on the use of IT tools and applications. HEX64 TEAM Responding to user inquiries and technical support requests via email, phone, or online chat. Diagnosing and resolving technical issues related to hardware, software, and network systems. Documenting and tracking all support requests and solutions in a ticketing system. Providing guidance and training to users on how to use IT tools and applications. Collaborating with other IT teams to troubleshoot complex technical issues. Participating in the development and implementation of IT policies and procedures. Keeping up to date with new technologies and industry trends in IT Support.