Remote Working Environment - How To Set Up Work From Home Culture
Against backdrop of the Covid-19 pandemic, broken business operations have adopted a modern working (work-from-home) and have begun functioning remotely to preserve business continuity. Customer support teams to have begun supporting the client from the security of their houses. Amidst the unpredictable periods, as Alibaba founder Jack Ma said, you must utilize new methods, change existing methods, and do it speedily. If you are looking to transition your support team to a remote workforce, you’re probably worried and full of questions – How do I track and assign tickets? Should I increase the capabilities of my customer support software? How do I monitor my team’s performance? This interview with a senior support manager at IT Software Company will explain all questions and explain what a company requires to change in customer support software to get it remote-support beneficial.
How you handle remote support at support software? We didn’t own any remote support team until the Novel Covid-19 lockdown. So presently we have demanded all our employees to join from home and it is a 100% remote. In the initial communication that was carried out, we asked each of our employees to hold in mind that support teams throughout the world are below a lot of tension, and we should do anything we can to resolve their doubts at the quickest. In the same period, we required our support representatives to guarantee that they continue cool and comfortable while this difficult time. (Know More)
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