Whitecliff Owners Newsletter - July 21

July 2021

Issue no 3

Whitecliff Bay Holiday Park presents

Park Life Richard Bicknell General Manager

Welcome to our peak owners newsletter, where you’ll find all the latest park and team news, owner updates, events, competitions and the best local places to visit as voted by you.

I hope you have had a chance to visit your holiday home and enjoy a well-deserved break here with us. I am pleased to say our Owner Events so far have been a success, so if you haven’t booked one already, please do come along to one, it’s a great chance to meet the neighbours and also the team too.

Details for all events throughout the season are inside this newsletter, alongside a Spotlight on Kerry, our new Owner Experience Manager.

We had a good response to our Owner Survey we sent out to all owners via email and uploaded to Third Place Social. I wanted to thank all owners who took part in the survey, if you didn’t take part but do have a question, any feedback or ideas of ways to enhance your ownership journey here please do drop us an email to: ownerfeedback@awayresorts.co.uk.

Follow us on social media

What’s happening at

If you would like to discuss anything we have set up some ‘Coffee & Chats’ with Kerry. These are every Sunday by appointment only, between 11am & 1pm. This is a perfect chance to ask us any questions or let us know of any concerns, all details are inside of how to book.

Now COVID-19 restrictions are eased, we still all have a responsibility to look after ourselves and stay safe from the virus. We hope the lifted restrictions will make your stays the best they can be. Please remember, if you get a positive test for COVID-19 you should not travel here, you are still required to isolate.

2021’s holidays bookings are still very strong, so if you would like to take advantage of our hassle-free sublet scheme, please send us in your letting dates as soon as possible for the attention of Rachel Palmer Guest Services Manager. This is a great way to offset some of your holiday home running costs.

Lastly, a gentle reminder your electric invoices will be sent in November as usual. These will be for the full year as they were not read in April. If you have any questions please contact one of the team in Owner Services.

Peak is going well and is busy, I hope you and your families are able to join us.

@WhitecliffBayAwayResorts

@AwayResortsUK

@AwayResortsHolidays

Exciting news for our Away Resorts family, we have a new park.

Beachcomber Holiday Park We are thrilled to announce our new park acquisition of Beachcomber Holiday Park in Cleethorpes Lincolnshire, officially becoming part of the Away Resorts family joining our 8 other UK parks.

Here at Away Resorts we’re famous for creating unforgettable holiday memories and time away with those ‘discover different’ moments.

Beachcomber Holiday Park is a great choice for us, fit for all the family and set beside the sea in the popular coastal resort of Cleethorpes.

Beachcomber has superb entertainment facilities, as well as a popular outdoor heated swimming pool, restaurant and bar with outdoor seating, children’s play areas, sportscourt and tennis court, plus there is a shop & launderette.

We loved this park because it’s situated with so much to see and do with loads of attractions nearby such as; Cleethorpes beach, Pleasure Island theme park, Cleethorpes boating lake, The Jungle Zoo, Rushmoor Farm Park & Falconry centre, and Cleethorpes Coast Light Railway, where you can take a ride along the East of England’s last surviving steam light railway.

We’re very dog friendly, so you can expect the same from Beachcomber and enjoy strolls along the beach with your four-legged friends.

Any families who feel they may be interested in a holiday home at Beachcomber Holiday Park, or part exchanging to Beachcomber Holiday Park, please register your interest online at https://www.awayresorts.co.uk/parks/lincolnshire/beachcomber/ holiday-homes/

Beachcomber Manchester

Fancy a holiday?

Lincoln

Barmouth Bay

Boston West Birmingham

Mersea Island

Don’t forget as an owner you receive 10% off any holiday booking at Away Resorts holiday parks’

Just call 0330 053 7000, quote your name, park and owner account number for your discount.

Discounts are subject to availability, and you, our lovely owner, must be present on the holiday. Visit awayresorts.co.uk and see what takes your fancy!

Tattershall Lakes

Cardiff Bristol London

Sandy Balls Mill Rythe Plymouth

St Ives Bay

Whitecliff Bay

Who’s who?

HOLIDAY HOME

OWNER EXPERIENCE MANAGER

SALES ADMINISTRATOR

Kerry Burke

Emily White

Kerry.burke@awayresorts.co.uk

Emily.white@awayresorts.co.uk 01983 874365

Contact Reason: Feedback Report a fault Pitch Improvements Book an event

Contact Reason: Aftersales and Warranty Activating New Owner Account Report a fault Purchase Veranda, Shed etc

GUEST SERVICES MANAGER GUEST EXPERIENCE MANAGER

Rachel Palmer

Fiona Hamilton

Rachel.palmer@awayresorts.co.uk

Fiona.hamilton@awayresorts.co.uk

01983 872674

Contact Reason: Oversees Maintenance, Accommodation and Guest services

Contact Reason: Sign up to sublet Holiday Home Change your dates Check Availability

GUEST SERVICES ASSISTANT Kim Dove Kim.dove@awayresorts.co.uk Contact Reason: Wightlink bulk ferry passes Pay as you go Ferry crossings via Wightlink and Red Funnel

Spotlight on Kerry Hello everyone!

My name is Kerry and I have joined Whitecliff Bay as the first ever Owners Experience Manager here.

I first fell in love with UK Holiday Parks as a child, mesmerised by the entertainers on stage. Fast forward a few years, I got to live out my dream and became an entertainer myself! Now 14years on, I have worked in various different roles within the industry from Retail to Reception, to Holiday Home Sales and then finally landing here at Whitecliff Bay in June.

I have always believed that owners are the heart of a Holiday Park and deserve to be treated as such, so when this incredible job opportunity came up I jumped at the chance. My job as the Owners Experience Manager will be to do what I can to ensure you are able to enjoy your ownership experience (obviously within reason), be it from home or whilst you are on park.

I am really looking forward to speaking with and meeting all of you over the coming months and I am planning on arranging some meet and greets every week to do just that.

In the meantime, if you would like to contact me you can email me on: Kerry.burke@awayresorts.co.uk, or pop into Holiday Home Sales where you’ll see me at the new Owners Services desk and say hello! My working hours are Monday-Tuesdays & Friday-Sundays 9am to 5:30pm.

Your 2021 Owner Events Calendar...

A reminder of our fantastic, brand-new and exclusive owner events lined up this year, as well as our big park events – we hope to see you there!* *All events are of course subject to change, government guidance, and some are weather permitting.

BBQ on the Village Green Sunday 8th August from 3pm Sunday 15th August from 3pm (No booking required)

Friday 1st October to Sunday 31st October

Activities available payable via Sportsbooker

Coffee Morning Tuesday 12th October, 11am Sunday 29th August from 10am onwards

The Nab Bar

(No booking required)

(No booking required)

End of Season Party

Coffee Morning

Saturday 6th November from 6pm

Tuesday 7th September, 11am The Nab Bar

(to book please contact Owner Services)

The Culver Club

(No booking required)

Dino World Saturday 11th September

All day event around the park, activities available to pay on the day

For more event information, please keep an eye on Third Place Social your dedicated owners Facebook Page.

For bookable events, tickets will be released two weeks before each event and are limited so please book in advance with Kerry in Owner Services or on: kerry.burke@awayresorts.co.uk to avoid any disappointment.

We hope to see you at an owner event very soon!

Let your holiday home

work for you!

Take full advantage of the 2021 ‘staycation boom’

I’M BEING SUBLET With more than 60% bookings this year than in 2019*, it’s a phenomenal time to take advantage of our easy sublet scheme to offset some of your running costs those weeks you’re not using your holiday home!

Chat to us today to find out more!

Chat to us today to find out more!

For more information pop in and see Rachel Palmer in Guest Services, or call or email Rachel on: 01983 872674, rachel.palmer@awayresorts.co.uk

*60% rise is across all parks, as of April 20th 2021

You Said,

We Did

‘You Said, We Did’ will be a feature in all future owner newsletters to keep you updated with what we are working on to improve your owner experience here.

Owner Survey As a result from our owners survey we sent out in May via email and on Third Place Social to all of our owners, Kerry our new Owner Experience Manager met with the other parks teams at Boston West Country Park to run through the survey feedback, and have a meeting to discuss ways to enhance the ownership experience across all parks including collating ideas on future owner events.

The two-day meeting was very productive, and we have many ideas Kerry has come away with that the team here at Whitecliff Bay will be implementing & demonstrating over the coming season which is really exciting.

We had a good response from the Owner Survey but we would still love to hear from a lot more owners about their experience, and if they have any feedback, ideas or questions please email us on ownerfeedback@awayresorts.co.uk

Owner Experience Manager We wanted to give owners a manager dedicated to your ownership journey and experience, so we are delighted to have done that with Kerry your Owner Experience Manager.

Kerry has set up ‘Coffee and Chat’ meet and greet sessions for owners every Sunday by appointment only, between 11am & 1pm.

This is your chance to catch up over a cuppa and biscuit on us with Kerry about anything relating to your holiday home ownership experience.

To book your Coffee and Chat please contact Kerry on Kerry.burke@awayresorts.co.uk

Fancy £500, £750 £1000 off your pitch fees?

or

If you know anyone who would love a holiday home here too, then why not recommend us?

If they do go ahead and buy a lovely home from home, we will give you an account credit of £500! If you then recommend a second person you will get £750, and a third you would earn £1000 off your pitch fees.

Just bring your recommended friend or family member along to the Holiday Home Sales Office, or call or email us on: 01983 874365 or Jenny.Parsons@awayresorts.co.uk, quoting ‘I’ve been referred by’ and your name to make an appointment and we’ll do the rest!

We’re dog friendly at Whitecliff Bay ACROSS

1

2 I ____ my dog

2

3 Drippy, sticky and wet 6 This is how I speak

3

7 When I follow a command I get one of these

4 5

8 This connects to my collar

6

9 When my tail is _____ I’m happy 7

8

DOWN 1 Dog lingo 4 This is what my feet are called 5 I wear this around my neck

9

7 Squeak, roll and bounce (Answers on page 11)

Children’s Colouring

Competition

Competition open to anyone 12 or under, our favourite colouring in will win a Bear. All you need to do is write the child’s name and your holiday home location and number in the space below and then pop this into Owner Services for the attention of Kerry (or post it into Kerry), before Friday 20th August.

The winner will be chosen on Monday 23rd August with the winning colouring in displayed the next newsletter!

Name: Age: Contact phone number: Holiday Home location and number:

Topic

of the week

Earlier this year over on our Owners Facebook Page ‘Whitecliff Bay Owners, The Third Place Social’ we have been running ‘Topic of the Week’.

Topic of the Week is a chance for you to share your top tips on and off park, favourite places to visit, eat, drink, and experience whilst making the most of ownership at Whitecliff Bay! We will be sharing your brilliant recommendations in each quarterly Park Life newsletter, so please keep contributing and hopefully you’ll discover a new place to experience whilst enjoying time at your holiday home!

Best Local Takeaways

Hungry Bear

Eastern Eye Indian

Famous Sunday Roasts

Fine dining Indian food and amazing service.

95 High Street, Sandown, Isle of Wight, PO36 8AQ 01983 407770

Ko Sing Chinese Chinese takeaway located in Sandown providing great quality Chinese cuisine 15 Sandown Road, Sandown, Isle of Wight, PO36 9JL Delivery 01983 405568 • Collection 01983 400888

The Regal Fish & Chips Excellent fish and chips.

11 Foreland Road, Bembridge, Isle of Wight, PO35 5XN 01983 873334

The Rectory Mansion, 48 High Street, Sandown, Isle of Wight, PO36 0DQ, 01983 472684

Lu Shan Chinese takeaway with good sized portions Sherborne Street, Bembridge, Isle of Wight, PO35 5RZ 01983 875559

Ye Olde Village Inn Pizza Stone-baked oven offers innovative and creative Mediterranean style fresh pizzas for your gastro pleasure 61 High Street, Bembridge, Isle of Wight, PO35 5SF 01983 872616

Chipmunk’s fish and chip shop Good portions and good service 2 Monkton Street, Ryde, Isle of Wight, PO33 1JN 01983 562679

Best Local Takeaways...

Best Local Attractions for Kids...

Lu Shan

Robin Hill Country Park

Tasty chinese takeaway

88-acre theme park located in Downend; outside Newport, Isle of Wight

Sherbourne Street, Bembridge, PO35 5RZ 01983 875559

Ryde Tandoori Authentic Indian food

Briddlesford Road, Downend, Near Arreton, Newport, Isle of Wight, PO30 2NU, 01983 527352

Blackgang Chine The UK’s oldest theme park and land of imagination!

45 Union Street, Ryde, Isle of Wight, PO33 2LF 01983 563165

Near Chale, Isle of Wight, PO38 2HN

Amazon World Zoo Park

Best Beaches within 1 hour...

Sandown Beach Sandown is a gently sloping sandy beach. Rent a beach hut at ‘Steve’s Beach’ and spend some time soaking up the sunshine, swimming, and playing in the sand.

There are plenty of seaside cafes as well as souvenir and beach shops.

A huge range of unusual rare and exotic animals. At the last count it was somewhere in the region of 200 different species, spanning the entire animal kingdom.

Watery Lane, Nr Arreton, Isle of Wight, PO36 0LX 01983 867122

Tapnall Farm Park There are go-karts, jumping pillows, trim trails, sledge slides and straw barn fun, plus amazing animals in the paddocks and animal barn

Sandown Esplanade, Sandown, PO36 8AH

Tapnell Farm House, Newport Rd, Yarmouth, PO41 0YJ, 01983 758722

Shanklin Beach

Shanklin Seafront

Is one of the Isle of Wight’s best-known stretches of golden sands, which backs onto a traditional English seafront promenade.

The Isle of Wights’ most popular seaside resort on the south coast. Golden sandy beach, traditional Old Village, packed full of amusements, activities, golf courses and so much more!

Eastcliff Promenade, Shanklin PO37 6BJ

Shanklin Esplanade, Isle of Wight, PO37 6BG

Ryde Beach A welcoming seaside town on the north east coast of the Isle of Wight. Ryde’s beaches have soft sand and plenty of space particularly at low tide Esplanade, Ryde, Isle Of Wight, PO33 1JA

Freshwater Bay One of the most picturesque beaches on the Isle of Wight, lies just to the South of the town of Freshwater. The beach is covered in a mixture of grey flint and chalk pebbles that make a unique sound as the waves rise and fall onto the shore.

Freshwater, Isle Of Wight, PO40 9RA

Make the most of your stays!

Download the app now!

View your bills | Make payments | Book your activities Request owner services* | Order food and drink (Services – gas bottle, safety testing, drain down)

How to activate and access your online owners account On your online owners account you’ll be able to; • • • • • •

View your bills Make payments Request owner services Keep track of your account See your owner events calendar Read the latest owners newsletter

You will be sent an account number and activation code via email soon after becoming an owner with us.

Once you have this please login to the activation page using the details below; Account activation: awayresorts.co.uk/owner-accounts/

The Away Resorts App is available to download from Google Play and the App Store.

All you will need is your username and your password to login, this will be the same username and password you use for your online owners account. Please note the app is dedicated just for owners and therefore requires you to activate your account online before being granted with full access.

You will need to login and activate your account online initially on www. awayresorts.co.uk/ owner-accounts/ before using the app.

If you have any issues whilst using the app please contact owner-accounts@awayresorts.co.uk

Download our app today! *Currently you are unable to manage your sublet dates on the app.

Please select the first option by clicking on ‘I would like to activate my owners account.’ This will then take you through to the ‘Your details’ page where you’ll need to fill in your name, the park name, your account number and your email address.

Please note, it is very important that the email address you use is the one we have already on record, which will then later become your future username. If you are a joint owner you will share the same username and password for your account.

Once you have activated your account visit your owners website on; owners.awayresorts.co.uk/login/ Trouble logging into your account: If you have any trouble logging in to your owners account, click on “I can no longer access my owners account” this will take you through a few steps to see if we can get you logged back in quickly, alternatively if this doesn’t fix it then please email us your account ID and email address to owner-accounts@awayresorts co.uk and we’ll get right back to you to help you gain access.

If you haven’t received your activation code or instructions yet?

Please visit our self-activation page online and click “I would like to activate my owners account.” Once you have provided your account number and details, you will be emailed your activation

Ferry travel We’re loving seeing all your Capture Club entries! Keep them coming & congratulations to our latest winners below!

Natalie Ann Parry won some Away Resorts goodies with her super cute photo of the awesome Frank! Enjoying being back to his holiday home.

As an owner you can get the following ferry travel discounts:

Option 1 - A Multilink Vehicle Pass Offers you a discounted flat price for a set amount of ferry crossings Pop into Owner Services to purchase a book of Wightlink Ferry tickets. Once you have these you can log onto the Wightlink App and book your ferry’s using the ticket codes provided, giving you total freedom and saving you some money.

Book of tickets valid for 12 months. Please ask in Owner Services for further information.

Option 2 - Pay as you go!

Call our Guest Services team on 01983 872 671 to book and pay for your return ferry crossing, this is at a discounted price compared to booking direct, however not as cost effective as the multi vehicle pass. Our team will send out your email confirmation and you’re good to go.

Jackie Wells won a fab doggy goodie bag with this snap of her pooch lapping up some sun on their beautiful decking.

CROSSWORD ANSWERS ACROSS

2 Love, 3 Drool, 6 Bark, 7 Treat, 8 Leash, 9 Wagging

Head over to Third Place Social to enter the next Capture Club Competition. Good luck!

DOWN

1 Woof, 4 Paws, 5 Collar, 7 Toy

Part exchange your holiday home.

See holiday homes available here.

And enjoy up to £2,000 running costs contribution on us! ** There has never been a better time to upgrade your holiday home

Open up your phone camera and

scan me!

Exclusive offers just for you! £

3 years Warranty+^

£

£

£

Up to £2,000 running costs contribution.†

More part exchange back than ever before

Fantastic finance packages available - we could even contra-settle your existing finance*

†Upgrade your existing holiday home and receive up to £2,000 on your 2022 pitch fees, on us.

Here’s how it works... £1,000 running costs contribution with any holiday home up to £49,999 £1,500 running costs contribution with any holiday home between £50,000 and £64,999 £2,000 running costs contribution with any holiday home over £65,000

What are you waiting for?

View some holiday homes today, in person or virtually and ask for your part exchange quote!

Call 01983 874 365 or Text ‘WCB’ to 84840 *Finance subject to status written details available on request. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority. **Deposit contribution offer is valid on all new and pre-owned holiday homes. Valid on sales made on or between 1st July - 31st August 2021 and complete by 3rd September 2021.

Running costs contribution is added to your owners account and can be used towards 2022 pitch fees or other running costs. There is no cash alternative. The offer cannot be combined with any other discounts offers or promotions. Away Resorts holiday parks are not residential parks and holiday homes cannot be occupied as a permanent residence. ^Terms and conditions apply to 3 Year Warranty+. Please see website for more details. Away Resorts reserves the right to withdraw this offer at any time.