Issue no 5
September 2017
Whitecliff Bay Holiday Park presents
Park life
What’s happening at Whitecliff Bay
Next year may well be interesting for the UK economy given our ambition to leave the European Union. I am of the belief that for UK tourism, “Brexit” is likely to be beneficial, however it is still important for us to be prepared. To that end, if you are on our managed letting scheme or are considering letting your holiday home, the earlier you can provide us with your desired dates the better off we are as a partnership to maximise our mutual success. In closing, I thank you for your continued custom and very much look forward to being able to share the exciting plans we have for 2018. With kind regards,
Carl Castledine
CEO of Away Resorts Hello and welcome to the latest edition of Park Life. I want to extend my personal thanks for your custom here at Whitecliff Bay. It is not lost on me or our team, that holiday home ownership is a very significant investment in your leisure time, and we are embarking on an ambitious plan to provide further improvements over the next 12 months. I look forward to being able to share some of these developments soon, along with our future investment programmes for enhancing Whitecliff Bay. Over the past six months we have been undertaking significant research to help us improve the facilities and services we offer you. Thank you to those of you who have contributed your feedback and insights so far. We may continue to call on you to share your ideas. You will already have seen some of the benefits of this research with the launch of our new Away Resorts smartphone app. There is a special section for owners and I do hope you’ll take the opportunity to download it. To help accelerate our plans I have recruited two new directors into our senior team. Dan Steadman has extensive industry experience and will help us ensure that you have the best possible service when purchasing and owning a holiday home. Andy Edge, formerly the Commercial Director for Odeon Cinemas, will help us evolve the ‘guest experience’ and will begin crafting exciting new products and activities that we are confident you will enjoy in the future.
Carl
We need your
holiday home October half term bookings are looking very strong, so if you’re not currently on sublet for this period or not using your holiday home and fancy earning a little bit of money towards your pitch fees, please get in touch with us via Guest Services on 01442 50 88 50
Our very own version of the Isle of Wight Festival, Rock the Bay, turned out to be the must-attend event of the season, I’m sure you will agree. And it was great to see so many of you at our exclusive owner’s events, which provide us with a great opportunity to hear your thoughts about your holiday home and the park, and also allows us to talk to you about the new developments and future plans.
What a summer it has been down here at Whitecliff Bay, perhaps one of our most memorable ones with all the events taking place on the park, which I hope you had the opportunity to enjoy. Our season of summer events kicked off with our first-ever Colour Festival. Inspired by the Indian Holi festival, Whitecliff Bay was transformed into a rainbow of bright colours as guests and owners got together with our entertainment team to decorate the park in bright powdered colours. The Foodstock Festival followed in August, bringing together a wide range of local food and drink suppliers with our chefs, who cooked up a right storm of tasty dishes.
Keep an eye on our Facebook and Twitter to find out about all the latest news about autumn at Whitecliff Bay. As always my door is always open, please feel free to drop by.
Richard Bicknell General Manager
old daughter, and I’m passing on my enthusiasm to the next generation by spending time outside with them as often as I can. Whitecliff Bay is such a fabulous location. It’s a huge treat to have the wide beach right on our doorstep. When I glance up and see the sea stretching out to the horizon I sometimes have to pinch myself!
Maintenance team No job too small.....sounds like an advert, however it’s true! If you would like us to quote on any maintenance issues or one of those “I’ll do that job later” scenarios, we’ll be only too pleased to help. Pop into Guest Services to find out more.
Finally, I am sure you will be thrilled that we have launched our owners app, which is compatible with all smart phones. You will be able to use the app for a whole host of things, which we are sure you will love. There is more of this covered in the newsletter, so I won’t uncover all!
Speaking Frankly... Introducing our new Guest Experience Manager at Whitecliff Bay, Frank Joubert.
Health and safety
Hello everyone. I’m new to the Isle of Wight – in fact I’d never set foot here until this summer – and I’m loving every minute here. What a special place this is.
Any Owners that require external contractors to visit them on park will need authorisation from Richard Bicknell, General Manager. Please call Guests Services to obtain the necessary paperwork and to find out more.
I’ve always enjoyed the great outdoors. Fishing and camping are two of my favourite pursuits – in fact any time I can grab out in the fresh air is time well spent. I’ve moved here with my wife and our seven-year-
I’ve been in Customer Service for my entire 16-year career and I take enormous satisfaction in making guests and owners feel wanted and welcome. I’m always aiming to give the perfect service, even though that’s not always possible. What is always possible is giving your best. That’s my motto really – I always aim to do my very best for our customers. A happy customer is a returning visitor! Do pop in to Guest Services and say hello when you’re next visiting. I would love to meet you in person – and if you need my help, that’s what I’m here for.
Frank Joubert
Guest Experience Manager