Whitecliff Bay Owners Newsletter - April 2021

April 2021

Issue no 2

Whitecliff Bay Holiday Park presents

Park Life

What’s happening at

Richard Bicknell General Manager

Happy Easter and welcome to our April 2021 owners newsletter, with all fingers crossed for Whitecliff Bay re-opening for overnight stays on the 12th of April and welcoming you & your family back for good.

Within this newsletter you’ll find out what’s new on park, reopening times, competition winners, updates on our 2021 exclusive owner events and more.

For the 2021 season we have our new upgraded indoor pool changing facilities, including new changing rooms, vanity area and lockers which I hope you will enjoy once you’re back to park, it’s all looking far nicer and is a much better space.

We are also recruiting a new owners team member for 2021, an Owners Experience Manager who will be dedicated to exclusively supporting you and the whole owner community here at Whitecliff Bay. We know this new role and team member

will help us with our commitment to ensuring your time here is the very best it can be, and I hope we are in for the best year yet.

2021’s holidays bookings are strong, so if you would like to take advantage of that and sublet your holiday home through us with our hassle-free sublet scheme, please send us your letting dates in as soon as possible to take advantage of the demand and help towards your own running costs.

We can’t wait to welcome you and your family back over the coming weeks

Easter HAPPY

Follow us on social media

@WhitecliffAwayResorts

@AwayResortsUK

@AwayResortsHolidays

Exciting news for our Away Resorts family, we have a new park.

St Ives Bay Holiday Park We are thrilled to announce our new park acquisition of a popular and long-established holiday park located on the north Cornish coast near Hayle and St Ives Bay. The 120-acre St Ives Bay Holiday Park has been in family ownership since 1962 and is nestled amongst the sand dunes with direct beach access and enjoying wide-ranging views towards St Ives. With 800 well-appointed chalets, static caravans and camping pitches, the park will become one of our eight much-loved resorts.

This exciting change of hands of St Ives Bay Holiday Park from the current owner to Away Resorts will see continued investment in the resort to build on the excellent foundation that the current team have created over the years. In addition, Away Resorts proposes to start offering holiday home ownership at St Ives Bay in line with other parks in the portfolio, enabling families to enjoy regular breaks away.

Carl Castledine, CEO of Away Resorts, commented: “We are delighted to have the opportunity to add St Ives Bay Holiday Park to our expanding portfolio of parks across the UK and are proud to be investing more into this industry, even during these challenging economic times. Staycations are going to be just as vital this year and beyond as they have been in 2020 and we can’t wait to welcome customers, new and existing, to this amazing new park.”

St Ives Bay is perched right on the shorefront with access to a private 3-mile stretch of sandy beach, perfect to relax on, or to get active in the water and enjoy water sports, surfing, swimming and paddling in the turquoise clear sea on the north Cornish coast. From grandparents to grandchildren, St Ives Bay caters for everyone with a great range of facilities; an indoor heated pool, crazy golf, outdoor playground, sportscourt, tennis, daily activities, evening family entertainment, a shop for daily essentials, and delicious food and drinks in the bar & restaurant with outdoor seating to catch the gorgeous sunsets.

St Ives Bay is a place to reconnect with family and soak in the sea views, it has lovely local areas around Hayle to explore and the Godreyy Lighthouse views, and there are plenty of other nearby local attractions to discover too with St Ives Harbour Beach, Porthminster Beach, the Tate St. Ives, the Barbara Hepworth Museum and Sculpture Garden, the Penzance Minack Theatre, and Land’s End, just to name a few.

For the latest updates about the new park keep your eyes peeled on Third Place Social your owners Facebook page.

Any families who feel they may be interested in a holiday home at St Ives Bay or part exchanging to St Ives Bay, please register your interest online at www.awayresorts.co.uk/holiday-homes/st-ives-bay

Owners ‘Sporting Stars’ last lockdown quiz!

Fingers crossed we are at the last hurdle and are sprinting towards re-opening in the coming weeks! We had some lovely feedback on our previous ‘Birds of Britain’ Lockdown Quiz, so here is another one to keep you entertained until we see you again.

If you’re a sports fanatic get stuck into this ultimate home sporting challenge. All the clues below are ‘sporting stars from past and present’, and we have even included the genre of sport they are from and letter of the sports stars’ first names to make things a bit easier!

Clue

Sport

First name initial

1

Favourite mint

Tennis

A

2

Makes up the fire

Cricket

B

3

Scottish Captain is a pig

Rugby

S

4

He has dark hair

Boxing

F

5

Source of many problems

Cricket

J

Used to cull foxes

Motor Sports

J

7

Makes barrels

Boxing

H

8

Could be after spouse number 2

Golf

D

9

One of the Scottish Clans

Motor Sports

J

6

10 11

The grade of Silver Helps to get upstairs

Football Athletics

Here is an example:

eg

Clue

Sport

Many trees

Golf

First name initial

Your answer

T

Tiger Woods

Answers will be revealed on our owners Facebook page ‘Whitecliff Bay Owners, The Third Place Social’ on Friday 23rd April.

Good luck!

Your answer

Clue

Sport

31

Could be rising or sitting

Cycling

L

32

German cobbler

Motor Sports

M

33

Anglo Saxon who grew flax

Football

G

34

Shout to get attention

Cycling

C

35

Angry camels do this

Swimming

M

36

Using your head as a weapon

Football

N

37

7 days a week

Diving

T

38

On top of the pile

Football

G

First name initial

39

Oliver wanted this

Football

B

R

40

You cannot be serious

Tennis

J

R

41

German castle

Tennis

B

42

Centre of Excellence abbreviated

Athletics

S

43

Brother's and sister's children

Skating

R

44

Was favourite for holidays

Athletics

D

45

Provides ground water

Athletics

A

46

Walk through water

Tennis

V

47

Look after others' children

Athletics

B

48

Edible seaweed

Tennis

R

49

Sailor's favourite

Horse Racing

R

50

More noise

Motor Sports

N

51

Tried to soar and came last

Winter Sports

E

52

Skippered Britannia to try and conquer America

Sailing

B

53

British beef all round

Cricket

I

54

England's symbol

Golf

J

55

12

Borders the Red Sea

Basketball

M

13

Shortened is an American Beer

Football

D

14

Used to reload the gun

Athletics

U

15

Happens to the kitchen when the kids cook

Football

L

16

Not attached to this Rolling Stone

Motor Sports

S

17

Formula 1 team

Tennis

S

18

Police (slang)

Football

T

19

Result of touching something hot

Cricket

F

20

Town in Somerset

Cycling

C

21

The hand of god

Football

D

22

After April showers

Boxing

F

23

Less than a mountain

Motor Sports

D

24

Tree sung by you too

Boxing

A

25

Noise a horse makes second

Football

J

26

See how many answers you can guess and share this with your family & friends to try and get every single one.

Make yourself less visible

Football

Where we live

Athletics

K

27

Result of pumping iron

Cycling

L

56

Male ruler

Equestrian

M

28

A tale well told

Cycling and Swimmer

S

57

The French world

Cycling

G

58

29

Choose to opt out in protest

Cricket

G

Stings like a bee

Boxing

M

59

Swat for exams

Athletics

S

60

Welsh peninsular

Cricket

D

30

Use this sword to shave

Rugby

P

J

Your answer

We’ve got an app too!

View your bills | Make payments | Book your activities Request owner services* (gas bottle, safety testing, drain down)

A website just for you!

How to activate and access your online owners account As an owner, you can access our website created just for you. There are some useful areas on your owner’s website, to help you along with your ownership journey.

Such as your owner events calendar, to help you plan your stays with us, owners newsletters to keep up to date with all park news, and there is an online account payments area for you to easily keep track of your account, whenever you like and wherever you are.

You will be sent an account number and activation code via email soon after becoming an owner with us. Once you have this please login to the activation page using the details below; Account activation: awayresorts.co.uk/owner-accounts/

On the app, it’s now even easier to manage your accounts! Download the Away Resorts app to view bills, make payments, view park information, book leisure activities, request maintenance services, purchase additional services such as gas bottles, order food and drinks, and you can even *submit your sublet dates now too!

The Away Resorts App is available to download from Google Play and the App Store. All you will need is your username and your password to login, this will be the same username and password you use for your online owners account. Please note the app is dedicated just for owners and therefore requires you to activate your account online before being granted with full, secure access.

You will need to login and activate your account online initially on www.

awayresorts.co.uk/ owner-accounts/ before using the app.

For full details please read our page to the left on how to activate and access your online owners account.

Remember your username will be your email address associated with your account and if you are a joint owner you’ll share the same username and password to login.

If you have any issues whilst using the app please contact owner-accounts@ awayresorts.co.uk. You can also leave us some feedback within the app too, we’d be happy to hear from you with anything we can improve on or help you with.

Download our app today! *Currently you are unable to manage your sublet dates on the app.

Please select the first option by clicking on ‘I would like to activate my owners account.’ This will then take you through to the ‘Your details’ page where you’ll need to fill in your name, the park name, your account number and your email address.

Please note, it is very important that the email address you use is the one we have already on record, which will then later become your future username. If you are a joint owner you will share the same username and password for your account.

Trouble logging into your account: If you have any trouble logging in to your owners account, click on “I can no longer access my owners account” this will take you through a few steps to see if we can get you logged back in quickly, alternatively if this doesn’t fix it then please email us your account ID and email address to owner-accounts@awayresorts co.uk and we’ll get right back to you to help you gain access.

If you haven’t received your activation code or instructions yet?

Please visit our self-activation page online and click “I would like to activate my owners account.” Once you have provided your account number and details, you will be emailed your activation instructions and code.

If you still haven’t received anything, please call Owner Services and check your email address matches the one we have on account.

What can you do on your owners account?

Once you have successfully logged in on https://owners.awayresorts.co.uk/login/ sit back, relax and go and take a look around. You’ll see your payments so you can keep on top of your account, view your bills, make payments, and you’ll be able to pre-book your activities too.

Your 2021 Events Calendar...

Further to the latest government advice, we are hugely disappointed to say that all Whitecliff Bay owner events until July 2021 have been cancelled, and this year’s Dino World on the 29th May 2021 has been postponed. Owners, guests and our team’s safety is our number one priority.

Dino World will now be on Saturday 11th September 2021, and we would absolutely love to see our owners there.

Fingers crossed all of the rest of our events can go ahead, as we are determined to make 2021 a great year for our owners. As well as our big park events we also have brand new exclusive owner events lined up too. All events are of course subject to change & government guidance.

April

Cream Pie Fight Sunday 29th August Open to all guests on park You know the story by now surely? We throw the biggest amount of cream pie at each other for lots of messy, messy fun!

June

Coffee Morning Tuesday 7th September Nab Bar from 10am

Saturday 17th April Party at Home 7pm - 8pm Third Place Social Live Online Event Join us to celebrate re-opening! Whether you’re at home or in your holiday home, join in the fun with great prizes & live entertainment!

Whitecliff Bay Family Festival Open to all guests on park Friday 25th - Saturday 26th June More and more families have been attending Rock the Bay, so we’ve decided to gear it more towards you and your little ones

July

Clairvoyant/Medium, Saturday 3rd July More details to follow Coffee Morning Tuesday 6th July Nab Bar from 10am Colour Festival Open to all guests on park Saturday 24th July Back, bigger, and more colourful than ever! Dance your way through the enormous amount of colour and paint the sky a beautiful rainbow Owners Beach Party & BBQ Sunday 25th July from 1pm Family fun beach games, competitions, and a free delicious BBQ!

August

BBQ on the Village Green Sunday 8th August from 1pm A chilled afternoon with drinks, games, music and let’s hope some glorious sunshine!

BBQ on the Village Green Sunday 15th August from 1pm A chilled afternoon with drinks, games, music and let’s hope some glorious sunshine!

September

Dino World Open to all park guests Saturday 11th September A roarsome day that’s sure to be a huge hit with the kids, with some prehistoric dinosaurs and everything dino themed!

October

31 days of Halloween Open to all park guests Friday 1st October to Sunday 31st October More details to follow Coffee Morning Tuesday 12th October Nab Bar from 10am

November

Owners End of Season Party Saturday 6th November We know how to party and we know how much you love your end of season gatherings! More details coming soon!

Rest assured

After a challenging year we are dedicated to ensuring our owners time here is the best it can be in 2021 and far beyond. These events are all subject to change and government pandemic guidelines, ensuring all social distancing measures still in place will be adhered to for everyone’s safety. We can’t wait to catch up with you all on park soon.

Join our owners subletting community today!

Throughout 2019 and 2020, we have paid out over 852k to our holiday home owners. £852,5

59.62

Owners at W Holiday Pa hitecliff Bay rk

We have been subletting our holiday last four years and have always been pleased with the service we have received. It is an excellent way we will definitely be using the scheme again this year.

- Ms J Jeffrey

Talk to us today to find out how easy it is to sign up and start off-setting your running costs.

Income through our Managed Letting Scheme can not be guaranteed due to variable factors including, but not limited to, number of weeks provided, dates of weeks provided and holidaymaker cancellations.

Fancy £500, £750 £1000 off your pitch fees?

or

A great many of the Holiday Home Owners here at Whitecliff Bay have joined us because they were recommended to the park by their friends or family members. You can’t keep a good thing secret for long!

Love is… a holiday home!

If you find yourself falling in love with Whitecliff Bay and always counting down the minutes until your next visit, then you may also find yourself telling your nearest and dearest about it too. Whether you want to enjoy holidays with family or friends or you just want them to have as much fun as you do, don’t hide your light under a bushel. For a start, the bushel might spontaneously combust from your excitement. Secondly, it’s nice to share.

What is The Third Place Social?

The Third Place social is our exclusive owners Facebook page where you can hear the very latest park news, get to know the neighbours, and ask us any questions.

How about £1,000 in Pitch Fee Credits?

Do we have a deal for you? You bet! If you recommend a friend who becomes a holiday home owner here at Whitecliff Bay then you get some additional benefits. Not only can you enjoy holidays together, we will give you an account credit of £500 once they have taken over their holiday home.

The second person you refer will earn you £750 and the third is worth a whopping £1,000. Bring your friends and help save on your pitch fees. For referrals to escalate, all sales must be complete within a 12-month period.

In 1989, Ray Oldenburg published a book about civil society, democracy and civil engagement.

Oldenburg suggests that for a healthy existence, citizens must live in a balance of three realms: home life which is the first place, the workplace which is the second and the inclusively sociable places which are the third.

How it works All you have to do is complete an owner referral form and send it in to us and let us do the rest. Alternatively, you can bring them along or even call to make an appointment for them. Simple!

You’re probably wondering what has this got to do with Away Resorts? We want to make Away Resorts the ‘third place’ in your life – A place to relax, a place for new friends, and for you to be a part of our community, we are one big family here.

How do I join?

Join us on Facebook! Search for Whitecliff Bay Owners, The Third Place Social, answer a couple of questions and once checks have been done to ensure you are an owner, one of our Ownership Team will grant you access.

No hard sell promise Yuck, don’t you hate a hard sell? We do too. It’s not our way. We think we have a great offering which doesn’t need a hard-ball pitch because you don’t need a sledgehammer to crack a walnut. We promise that we will treat your referrals with absolute respect and courtesy and that includes giving them the option to say ‘no thanks’. No pressure.

Save water & reduce your carbon footprint Alarmingly, it is predicted that we will not have sufficient water supplies by 2050 at these current rates, so let’s all do our bit to help protect our planet with a simple way to conserve our water.

By adding a flow regulator to your showers you will be helping the environment, and we are pleased to say that we have these available on park, so next time you are here please pop into Guest Services for more information, every little bit helps!

Spot the difference Scratch has been up to no good again! He’s hidden ten things from one of these pictures, can you help Bear and Lucy spot the difference?

Capture Club 2021 started off with a bang! Although you were all missing visiting the park we had loads of amazing capture club competition entries of your memories.

The January Capture club winner was...Sue Kendall!

Sue submitted this lovely happy family photo in the sea for the theme of ‘Family Together’. Sue won a Luxury Family Hamper worth £100 including Bear, Scratch & Lucy!

The February Capture Club winner was...Jackie Auld The theme was ‘throwback memories at Whitecliff Bay’ to celebrate Away Resort’s 13th birthday & our 13 years of making holiday experiences.

Jackie submitted this stunning Whitecliff Bay sunset snap taken from her decking, and said that April can’t come soon enough! We so agree and can’t wait to have everyone back on park very soon. In the meantime, we hope Jackie enjoys her prize of a Prosecco & Chocolate Goodie Bag!

Head over to Third Place Social for the winner of our March Capture Club & look out for April’s Capture Club competition coming soon!

Ferry travel Pitch alterations and improvements sign off form Pitch alterations and improvements sign off form For any pitch alterations and improvements please pop into Owner Services for a pitch improvement form, and hand it back into the office for sign off before any alterations to your pitch can go ahead.

When you become an owner here at Whitecliff Bay you have access to discounted ferry travel.

There are a couple of options available to you; Option 1 - A Multilink Vehicle Pass Offers you a discounted flat price for a set amount of ferry crossings Purchase a book of Wightlink ferry tickets via Guest Services. Once you have these you can log onto the Wightlink App and book your ferry’s using the ticket codes provided, giving you total freedom and saving you some money. Book of tickets valid for 12 months.

Please ask in Guest Services for further information.

Option 2 - Pay as you go!

Hot tub housekeeping

Call our Guest Services team on 01983 872 671 to book and pay for your return ferry crossing, this is at a discounted price compared to booking direct, however not as cost effective as the multi vehicle pass. Our team will send out your email confirmation and you’re good to go.

Just so you know...

Drivers

10

To keep the park safe for everybody, please don’t forget that the speed limit on the park is 10mph, and of course all the usual rules still apply!

Maintenance Team

No job is too small…sounds like an advert, however it’s true! If you would like us to quote on any maintenance issues or one of those ‘I’ll do that job later’ scenarios, we’ll be only too pleased to help. Pop into Guest Services to find out more.

If you have a hot tub, we want you and your family and friends to use and enjoy it safely. It is important to be aware of the potential risks that can arise. Hot tubs are a recognised source of diseases and there have been a number of recorded outbreaks of Legionnaires which have included fatalities linked to poorly designed and/or managed hot tubs.

Legionnaires is usually caught by breathing in small droplets of contaminated water. This means that other park guests may be exposed to it even if they are not using your hot tub. We expect you to maintain your hot tubs to ensure the safety for all. The Health & Safety Executive guidance document is available to be downloaded for free from hse.gov.uk/legionnaires/spapools We also advise you to follow any other recommendations from the hot tub manufacturer and/or the supplier. Please note that if you are subletting your holiday home, you will be deemed to be undertaking a commercial operation and your legal responsibilities with regards to the management of hot tubs will be more stringent. For more information on your responsibilities or if you have any questions, please don’t hesitate to contact us.

Health & Safety

Any owner that requires contractors to visit them on park will need to have them authorised by Richard Bicknell. Please call Guest Services to obtain the necessary paperwork and to find out more.

Housekeeping Team

We offer holiday home spring cleans, external washes and decking washes to all of our owners! Just pop into the office to book your spot.

Doggies

For your dogs, yours and everyone else on parks safety, we do kindly ask you to keep your dogs on leads at all time. If your dog poops, please pick it up and help keep the park tidy and clean!

Wanted! Star in Owner

Testimonials

Win a £25 Gift Card to spend on Park!

We want to hear what was it that sold your lovely holiday home here to you? Was it the stunning beach? Was it to spend your downtime on the beautiful Isle of Wight to relax?

Was it one of the lovely park facilities, or the events? Or was it you simply fell head over heels in love with your new home-from-home & pitch?

What was your main reason you bought your holiday home at Whitecliff Bay? The best answers will win a £25 gift card to spend on park!

Please email us on: holidayhomes@awayresorts. co.uk by Monday 26th April to enter, with the email title as ‘Why I bought at Whitecliff Bay’.

our Away Resorts Whitecliff Bay 2021 video & receive a complementary 2 night off-peak stay at another Away Resorts park!

Calling all owners!

We are on the search for some lovely owners who would like to star in our next Whitecliff Bay video. Families, couples and singles we would love to hear from you, film your holiday home, and ask you a few questions about why you chose Whitecliff Bay as your homefrom-home. .

Please email us on: holidayhomes@ awayresorts.co.uk by Monday 26th April to enter, with the email title as ‘Whitecliff Bay Filming’.

We can’t wait to receive your answers and reasons in.

Fancy a holiday?

Manchester Lincoln

Barmouth Bay

Boston West Birmingham

Mersea Island

Don’t forget as an owner you receive 10% off any holiday booking at Away Resorts holiday parks’ Just call 0330 053 7000, quote your name, park and owner account number for your discount. Discounts are subject to availability, and you, our lovely owner, must be present on the holiday. Visit awayresorts.co.uk and see what takes your fancy!

St Ives Bay

Tattershall Lakes

Cardiff Bristol London

Sandy Balls Mill Rythe Plymouth

Whitecliff Bay

Re-opening times from 12th April Following on from government updates fingers crossed we can re-open for overnight stays from Monday 12th April. We wanted to remind you that from April 12th there will still be some restrictions in place to follow guidelines and keep everybody safe.

12th April – 16th May • You must only visit your holiday home with your household bubble • The Nab Bar terraces will be open for food, drinks and takeaway in line with guidelines • Our indoor venues must remain closed • Our outdoor play areas & swimming pools will be open.

Pool restricted sessions will be on a first come, first served basis.

• You may meet another household or up to six people in outside areas but this is not allowed in your holiday home.

The Nab Bar & Eatery 9am-11pm No reservations, we’re running on a first come, first served basis. At this time we can only offer outdoor table service; so once you have been seated by our host, sit back, relax and we’ll come to you! For your own safety, please ensure you are adhering to all current covid-19 guidance.

Takeaway and delivery The Nab Bar & Eatery 6pm-10pm To order call 01983 874450 Let us do the cooking and choose from a selection of dishes and drinks to enjoy in your holiday home. Menu can be found online, and payment will be taken over the phone so please have your payment card ready. If you are collecting your takeaway, we do ask that you are wearing a mask.

The Nab Kiosk Open daily Open for Ice Creams and Soft Drinks only in line with guidelines, please head up to the Kiosk to order.

Indoor Pool Open daily 9am - 10am owners swim 10am - 12pm 12.30pm - 2.30pm 3pm - 6pm The pool is first come, first served and operating on a band system. Swim sessions are 45 minutes long due to restricted capacity at this time. Social distancing must continue to be adhered to in and around the pool.

Outdoor Pool Open daily 9am - 10am owners swim (weather dependant) 10am - 12pm 12.30pm - 2.30pm 3pm - 6pm The pool is first come, first served and operating on a band system. Swim sessions are 45 minutes long due to restricted capacity at this time. Social distancing must continue to be adhered to in and around the pool.

Crazy Golf 9am-5pm For your own safety please ensure you are following any social distancing and government guidelines.

The Shop 8am - 6pm For your own safety, please ensure you are adhering to all current covid-19 guidance.

Guest Services Off-peak - 9am – 6pm Peak - 8.30am – 8pm All opening times are subject to change June onwards…

This date currently looks like good news fingers crossed. If the governments roadmap goes ahead and on time then the indoor entertainment, restaurants and bars can re-open. We are sure there will still be some social distancing guidelines in place, and as always we will be ensuring everyone follows these.

Time for an upgrade?

Fancy something newer, bigger, shinier or perhaps a new location on park? See our fantastic selection of some of the holiday homes available, and if you don’t see something you fancy, please ask for more options!

2014 ABI Summer Breeze 2 Bedroom

2021 Willerby Malton 2 Bedroom

2021 ABI Ryedale 2 or 3 Bedroom

ABI Forest Oak Bedrooms 2

2018 Willerby Avonmore MK5 2 Bedroom

2019 ABI Merlin II 3 Bedroom

It’s so easy to part exchange…

You could be enjoying your new holiday home as soon as the park reopens! †

1

Decide if you fancy something different and take a look at some of the lovely holiday homes available.

3

If you love the quote and choose to upgrade, you could start enjoying your new holiday home as the park reopens!†

2

Grab your non-obligation quote, including information about funding packages available*

4

Kick back, relax and snuggle up in your home from home and question why you didn’t do it sooner!

Please call 01983 874 365 or text ‘Caravan’ to 84840 for your no-obligation upgrade quote today *Finance subject to status written details available on request. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority. ^Terms and conditions apply to Warranty+. Please see website for more details. †Subject to availability.