Issue no 2
September 2017
Sandy Balls Holiday Village Presents
Park life
What’s happening at Sandy Balls
Finally, I am sure you will be thrilled to hear that we have just launched a dedicated owners’ app, which will be compatible with all smart phones. You will be able to use the app for a whole host of things, which we are sure you will love. There is more of this covered in the newsletter, so I won’t uncover all!
Next year may well be interesting for the UK economy given our ambition to leave the European Union. I am of the belief that for UK tourism, “Brexit” is likely to be beneficial, however it is still important for us to be prepared. To that end, if you are on our managed letting scheme or are considering letting your holiday home, the earlier you can provide us with your desired dates the better off we are as a partnership to maximise our mutual success. In closing, I thank you for your continued custom and very much look forward to being able to share the exciting plans we have for 2018. With kind regards,
Carl Castledine
CEO of Away Resorts Hello and welcome to the latest edition of Park Life. I want to extend my personal thanks for your custom here at Sandy Balls. It is not lost on me or our team, that holiday home ownership is a very significant investment in your leisure time, and we are embarking on an ambitious plan to provide further improvements over the next 12 months. I look forward to being able to share some of these developments soon, along with our future investment programmes for enhancing Sandy Balls. Over the past six months we have been undertaking significant research to help us improve the facilities and services we offer you. Thank you to those of you who have contributed your feedback and insights so far. We may continue to call on you to share your ideas. You will already have seen some of the benefits of this research with the launch of our new Away Resorts smartphone app. There is a special section for owners and I do hope you’ll take the opportunity to download it. To help accelerate our plans I have recruited two new directors into our senior team. Dan Steadman has extensive industry experience and will help us ensure that you have the best possible service when purchasing and owning a holiday home. Andy Edge, formerly the Commercial Director for Odeon Cinemas, will help us evolve the ‘guest experience’ and will begin crafting exciting new products and activities that we are confident you will enjoy in the future.
Carl
We need your
holiday home October half term bookings are looking very strong, so if you’re not currently on sublet for this period or not using your holiday home and fancy earning a little bit of money towards your pitch fees, please get in touch with us via Guest Services on 01442 50 88 50
Keep an eye on our Facebook and Twitter to find out about all the latest news about autumn at Sandy Balls.
What a busy summer it has been here at Sandy Balls, our first one as part of the Away Resorts family. It’s been fantastic to be part of Away Resorts’ portfolio and has benefitted us in so many ways, in particular with the programme of events that we can now be part of. For the first time ever, we hosted a festival on site. The Colour Festival, which is inspired by the Indian Holi festival, sees the park transformed into a rainbow of bright colours as guests got together with our entertainment team to decorate the park in bright powdered colours, all set to the backdrop of some great tunes and entertainment. It was a very memorable experience, and we are looking to hosting more festivals and events.
As always my door is always open, please feel free to drop by.
Justin General Manager
Contact details Please could you pop into Guest Services when you are next on park to check your contact details with us. It might be that you have moved address, changed your telephone number or e-mail address and we need to know. Sometimes we need to get messages or updates out to you quickly either by a text message or e-mail so it is important we have theright details so you don’t miss out onrelevant park information.
Do you fancy a holiday at one of our other
beautiful locations?
Maintenance team No job too small.....sounds like an advert, however it’s true! If you would like us to quote on any maintenance issues or one of those “I’ll do that job later” scenarios, we’ll be only too pleased to help. Pop into Guest Services to find out more.
1.5% Credit-card charges We have recently introduced a charge for payments made by credit card. The 1.5% transaction fee applied to credit-card payments covers all costs associated with processing the transaction of which the bank charge is just one element.
As an Away Resorts owner you will receive a 10% discount at any of our six locations.
There are just a few rules; All discounts are subject to availability, holidays need to be booked by calling 01442 50 88 50 and selecting your park. You, our lovely owner, must be present on holiday. Your owner’s account number must be given at time of booking and ownership photo ID passes must be shown at check-in.
What you waiting for? Visit www.awayresorts.co.uk and see what takes your fancy