A Comparison of XTEN-AV and DTools Support Systems The support systems landscape is always evolving as new solutions enter the market to help companies provide better customer support. Two leading vendors in this space are XTEN-AV and D-Tools, which both offer comprehensive technical support platforms. In this blog post, we will take a deeper look at XTEN AV Dtools softwares to understand how their software and services compare. Specifically, we will analyze their key features, pricing, functionality for agents and customers, and more. Both solutions aim to improve support experiences with innovative features, but they take somewhat different approaches. A direct comparison can help organizations determine which system may be the best fit for their unique support needs and budgets.
Key Features of XTEN-AV and D-Tools XTEN-AV XTEN-AV is known for its strong focus on collaboration tools as part of its unified support platform. Some of its core features include: Knowledge base and documentation tools that allow agents to quickly find answers to common questions and share knowledge across teams. Articles can be personalized for specific customers. Live chat, email, and telephone support capabilities integrated into a single agent interface along with customer histories and profiles for context. Ticketing system to log, track, assign, and resolve customer cases along with customizable workflows and integrations. Communication tools like messenger, email, screen sharing, and code/file sharing to facilitate real-time collaboration on support cases. Customizable dashboards and reporting so managers can track team performance, workload, and first response metrics.