Aviva Car Insurance Claims UK

Understanding Your Coverage

 Comprehensive Insurance: Covers third-party liabilities and damages to your vehicle

Third-Party Liability Insurance: Covers damages or injuries caused to others

Additional Benefits: Roadside assistance, legal cover, personal accident cover

Immediate Steps After an Accident

 Ensure Safety: Check for injuries and move to a safe location

 Inform the Authorities: Report the accident to the police and file an FIR

 Gather Evidence: Take photos, note details, and collect witness information

 Contact Aviva: Notify us as soon as possible

Claims Process Overview

 Report the Claim: Provide necessary details and documents

 Inspection and Assessment: Aviva sends a surveyor for vehicle inspection

 Repair Authorization: Approval for repairs at network or preferred garages

 Settlement: Direct billing with network garages or reimbursement for out-of-network repairs

Tips for a Smooth Claims Process

 Timely Reporting: Report the accident and file the claim promptly

 Accurate Information: Provide precise and detailed information

 Maintain Records: Keep copies of all documents and communication

 Follow Up: Regularly check the status of your claim

Additional Support Services

 Roadside Assistance: Available 24/7 for emergencies

 Legal Assistance: Help with legal matters related to the accident

 Customer Support: Dedicated team to assist you throughout the process