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Tiling Supply houses – for ordering parts Utilities – for upgrading service (cable or internet) Cable/phone repairman
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Parking needs – for additional tenant parking (if requested) HOA’s – for warranty work or replacement of items such as garage remotes or access card/fobs Building maintenance departments
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Equipment: It is most helpful to have the proper size ladder accessible for loft units. Some buildings offer a community ladder for extra tall ceilings. If the building does not provide the community ladder, the owner is required to provide a ladder in the property that is capable of reaching all lights and smoke detectors. 10.32 Cleaning Cleaning Vendors: Use a qualified cleaning company that is able to meet the high expectations of AvenueWest standards. This company must be bonded and insured. This vendor is coordinated by the Property Supervisor. A weekly cleaning schedule is created in Aaxsys for each cleaning vendor. The Property Supervisor will coordinate exchanging of the keys with the cleaners. On-line Clean: The owner and PM decide when to have the on-line clean set up by an AvenueWest vendor. This will take place before the 3rd owner appointment. The owner will be responsible for the cost of the on-line clean. Their account will be billed. Owners who request to clean the property themselves often miss key items as AvenueWest has very high expectations to meet. This clean is required and must be through an AvenueWest vendor. The Property Supervisor will set up the tasks in Aaxsys for online cleans. Tasks can be set up in Aaxsys by selecting “Task List” from the Administration tab on the home page. Click “Add a New Task.” The subject should include the Unit ID – Online Clean. Assign the property code in the “topic” field as well and the vendor that has been assigned the clean should be included in the attention section. Enter in any specific details in the body of the task. When you are finished, click “add task” at the bottom. Departure Cleans: The Property Supervisor will set up the tasks in Aaxsys for departures. These cleans are scheduled one week in advance for the properties where the AE has confirmed the departure date and time with the tenant. Tasks can be set up in Aaxsys by selecting “Task List” from the Administration tab on the home page. Click “Add a New Task.” The subject should include the Unit ID – Departure Clean. Assign the property code in the “topic” field as well and the vendor that has been assigned the clean should be included in the attention section. Enter in any specific details in the body of the task. When you are finished, click “add task” at the bottom. If you would like an email reminder to schedule a clean, select “Alerts” from the client main page and “add a new alert.” Include what needs to be done in the description and include the property ID in the keywords field. These can be scheduled to be emailed in advance of an arrival or departure. Just click the box(es) if you want them to be sent early and include the email addresses you want the alert to be sent to. When finished click “add new alert.” Touchup Cleans: Touchup cleans are typically done by the Property Management department. It consists mostly of a quick dusting or wipe up before a move in if a property has sat vacant for a while or even after a vendor has completed work. Pet Cleans: The AE will set up the tasks in Aaxsys for pet cleans when they originally book the property with knowledge of a pet. Items to be cleaned include upholstery and carpets. The Property Supervisor should replace the comforter set if necessary, bedding, pillows, and throw pillows. Curtains should be looked at and lint rolled. Tasks can be set up in Aaxsys by selecting “Task List” from the Administration tab on the home page. Click “Add a New Task.” The subject should include the Unit ID – Pet Clean. Assign the property code in the “topic” field as well and the vendor that has been assigned the clean should be included in the attention section. Enter in any specific details in the body of the task. When you are finished, click “add task” at the bottom. AvenueWest Global Franchise, LLC www.AvenueWest.com
Section 10 – Page 18 updated 10/31/11