AutoForum - May/June 2015

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May / June 2015

I n c o rA p oI rN NaO tV Ai n g N D T I V E Autoforum Online

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I N F O R M E D

APDP comes under fire Vision2 wins Gold again How much will power probs cost?

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May / June 2015

CONTENTS

14

Cover Stories How Much Will Power Problems Cost?

14

APDP Comes Under Fire

22

Apprentices Pay Their Way

26

Lowest Cost Per Ton

32

Vision2 Wins Gold Again

53

16

Trade Talk Jaguar F-Type R in Aerocure’s Spraybooth

Editorial The Automechanika event has just finished and we are sorting through all the contacts and data that we amassed at the show. What amazes me at all of these events, is what a great opportunity they present to meet our readers and advertisers face to face.

We get so caught up in the day to day workings of our businesses, that meeting the people behind the brands is all the more essential.

This year was especially fruitful as we were joined by our Australian partner from BodyShop News magazine, whom many of our advertisers were happy to get to know. Michel brings a wealth of knowledge from the global collision repair sector, and we wish him well for his NACE presentation which takes place soon. We are looking forward to exciting times ahead!

Enjoy the read!

Clare

EDITOR: CLARE RUTKIEWICZ CONTRIBUTORS: AUSTRALIAN BODYSHOP NEWS ROBERT KAISER Warwick robinson Roy Cokayne grant west

EMAIL: INFO@AUTOFORUM.CO.ZA

Highlights of global and local industry news

8

News Forum How Much Will Our Power Problems Cost The Economy?

14

Cost of Holiday Deaths Calls For New Approach To Road Safety

16

Mahle’s First Year In SA Proclaimed Highly Successful & Looking To Grow

18

MIWA Hosts Right To Repair At Automechanika JHB 2015

20

APDP Comes Under Fire

22

SATMC & N3TC Teach Officers About Tyre Safety

24

18

Business Forum Apprentices Pay Their Way

26

How Is Your Business Handling Fraud Protection?

28

Workshop: Educate your customers

30

32

Commercial Vehicles Lowest cost per ton – customers will be the winners!

32

TopUsed - only pay for what you use

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Show Time Automechanika Johannesburg 2015

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PAGE 3

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www.AutoForum.co.za I N F O R M E D

Aftermarketplace New Bluetooth app based TPMS

43

Snap-on Tools launches new cordless ratchets & grinders

43

Leaderquip shows off Hunter 3 min Quick Check System

44

BodyShop News

A N D

I N N O V A T I V E

Advertisers Guide Aerocure Alfa Int

OBC 23

Atlas Copco

17

AUDI Parts

31

Auto Cosmos - Electrolog

44

Auto Magneto

11

BASF Coatings

47

Garage Trade Supplies

35

The future of sanding is: dustfree

46

Glasurit Mobile Van

48

World Skills SA finalists one step closer to Brazil 48

49

GMSA

13

Sikkens brand now distributed by Allied Paint Solutions

50

Highveld Garage Equipment

37 & 44

APS & Sikkens announce strategic alliance with CRC 51

51

Ital Machinery

6 & 17

CRA Conference

52

Leaderquip

IFC

Car-O-Liner’s Vision2 Wins Gold Again 52

53

Mahle

21

VirtualPaint – an efficient, green, paint training system

54

MIDAS

7, 19 & 27

Can you trust your spot welder?

55

PCL

17

Car-O-Liner for Worldskills

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Robert Bosch

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Snapon - Mediashop

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Tenneco - Monroe

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VW Parts

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Don’t Know what this is?

Download a QR code reader for your Smart Phone or Tablet from the Apple or Android app stores, and you can use it to scan this code & go direct to our online edition at www.autoforum.co.za – it is free and updated DAILY! Follow us on Twitter and Facebook: AutoForumZA While reasonable precautions have been taken to ensure the accuracy of the advice and information given to readers, neither the editor, nor the publishers, can accept any responsibility for any damages, injury or loss which arise there from. The opinions expressed by contributors to this magazine are not necessarily shared by the editor or the publishers.

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AutoForum / June 2015 AutoForum- -May May / June 2015

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Point Of Sale solutions tailored to the Automotive Fitment Sector Accpick Point of Sale has a new name and new owners.

The company that has been in operation since 1986 now falls under the POSeSYS Holdings umbrella and has been restructured to streamline and improve industry solutions.

New owners, Dr Rob Smorfitt and Jono Swart, explain that their combined experience in point-of-sale (POS), IT, Internet, telecommunications, software development and as important – franchising, is an added boost to the already tried and tested product. Part of the restructuring has seen the name changed to Accpick Automotive Solutions (Pty) Ltd, which will now service only the automotive fitment market, in respect of point-of-sale software.

Smorfitt says this means a highly focused team that looks after specific client needs with a customisable product designed specifically for this particular market. He adds that it is the POSeSYs group’s strategy to develop niche markets as opposed to a generic approach.

While the POSeSYS business has always focused on the point-of-sale market, exponential growth has meant that the company has created niche market companies within the group with dedicated teams that can focus on specific industries requiring POS systems, such as Accpick, which holds approximately 63% of the tyre fitment market today.

Passionate about customer service, Accpick now has a revamped and improved call centre available by phone 033343-6000 or email support@accpick.co.za.

A number of new features are to launch during the course of the year, including national support coverage for hardware maintenance and software training, offsite backups and a forecourt tablet for POS transactions at the customer’s vehicle – which is currently in the testing phase.

Smorfitt predicts a 38% for growth for Accpick Automotive Solutions in the current financial year.

Pic: Jono Swart and Dr Rob Smorfitt bring a wealth of technological know how to the established POS company

Hyundai Auto South Africa announces new 2016 CEO Hyundai Automotive South Africa will have a new CEO as of July 2016, when Niall Lynch replaces Alan Ross. Ross has served as Executive Team Leader of the Imperial Group company for the past 15 years.

The current Managing Director of Renault South Africa, Lynch will first serve as CEO Designate of Hyundai Automotive SA from 1 January until his appointment as CEO on 1 July 2016.

Ross’s retirement as CEO of Hyundai Automotive SA will see him assume the position of Non-Executive Chairman of the board of Hyundai Automotive SA, taking over transport, logistics, insurance and Bid 4 Cars. Hyundai dealerships will also report to him until 31 December 2016.

Niall Lynch is the son of the late Bill Lynch who led Imperial Holdings as CEO until shortly before his death in 2008.

Among other career highlights he joined Imperial in 2009 to hold Franchise Director positions for Honda, Ford and Mazda, and Jaguar and Land Rover.

PAGE 8

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Trade Talk

AutoForum / June 2015 AutoForum- -May May / June 2015

SA’s African export potential dissected NAACAM held a conference at the local installation of Automechanika that looked at Africa as an export target for SA. The conference featured Mike Schussler, who discussed the continent’s potential as well as the fact that with rising education levels in Africa, there is a good outlook for business growth in the future. He cautioned that SA’s economy is now ranked only third in Africa behind Nigeria and Egypt and it could fall out of the global top 40 if there is no significant GDP growth soon, adding that our sector must become more productive and cost efficient to remain competitive in Africa.

Caroline Richardson, on behalf of Alec Erwin, discussed the Nigerian motor industry and opportunities for SA exporters. She explained that the Nigerian Automotive Industry Development Plan was part of that country’s overall industrialisation strategy and enjoyed high level government support. Richardson said that the big challenge was the fact that currently about 400 000 used vehicles a year were imported into Nigeria, but there was impending legislation to limit this number and to support the sale of affordable new vehicles, with a potential market of one million new vehicles a year.

The presentation went on to outline the collaboration that Erwin was encouraging between the South African and Nigerian automotive sectors, particularly in terms of component supply. A formal proposal is to be tabled at the end of the month.

Another fuel price hike in June According to the latest media release from the AA, June looks set for a hike in fuel prices.

“Despite the relative stability of the Rand / US dollar exchange rate, the basic fuel price has been driven upwards by increases in international petroleum prices,” the AA said. “Although some price stability has been evident in recent days, a substantial appreciation in either the exchange rate or international pricing would be needed maintain the current fuel price come month end.”

The Association said that increases of between 48 and 52 cents per litre appeared likely for petrol, with diesel showing increases of 52 to 56 cents, and illuminating paraffin around 50 cents.

“Price forecasts remain difficult, with considerable volatility evident. Motorists who are replacing their vehicles should consider more fuel-efficient models. Adopting more fuelefficient driving techniques and route patterns will also assist in containing fuel costs,” concluded the AA.

PAGE 10

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Lemförder brand launched into SA ZF Services SA took advantage of the Automechanika Johannesburg event as the local launch platform for its Lemförder brand of replacement steering and suspension components for cars and commercial vehicles.

The brand is already well established as a partner in the independent spare parts business worldwide.

Gauteng-based ZF Services South Africa says the range of Lemförder parts will cater for a wide range of vehicles, from older generation models to the latest ranges. Lemförder has been a supplier of OE quality steering and suspension replacement parts since 1984 and its range of more than 13 000 steering and chassis components currently focuses on European brands with a product portfolio for Asian brands to be introduced at a later date.

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ZF Services SA supplies its range of Sachs and now Lemförder parts through a network of distributors in Southern Africa. All Lemförder products are included in the ZF Services electronic parts catalogue, WebCat, available on www.zf.com

The company points out that steering and chassis components represent the most important link between the vehicle and the road. Control arms, stabilizers, as well as rubber-to-metal components, which dampen vibrations and noises, ensure safety, comfort and road holding when driving. Only absolute precision in the design, manufacture and assembly of all components ensures that a passenger car, commercial vehicle or bus can be safely controlled at all times.

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AutoForum - May / June 2015 The latest global news

How much will our power problems cost the economy?

One of the high profile conferences at the Automechanika Johannesburg show was the Motor Industry Staff Association (MISA) breakfast. Renowned political and trend analyst, JP Landman, views the shortage and intermittent supply of electricity as the major constraint on the South African economy at present. He provided detailed facts and statistics to support his contention that a satisfactory and stable supply of electricity is vital not only for the effective functioning of industry and business - especially manufacturing - but that a lack thereof had a very negative effect on business confidence and the sentiment of the general public.

Landman said the maximum capacity of Eskom and non-Eskom power generation was 44 149mW - but only 29 000mW is being generated at present. This equates to a 34% shortfall - due to planned and unplanned maintenance and repairs. Demand however, runs at 31 000mW creating a situation where demand far exceeds supply and which is critical to rectify.

On the upside, he said there is ongoing substantial investment in infrastructure by the government, amounting to R1.02-trillion

PAGE 14

(6.7% of GDP) for the five years to 2013 and R1.08-trillion (6.2% of GDP) for the four years to 2017. This is the highest economic infrastructure spend in 25 years. Major beneficiaries of this are the transport and logistics (R339.2-billion), energy (R166.3billion) and water and sanitation (R117.4billion) sectors.

Landman went on to debunk the perception that the cost of an extensive and expanding social grant system was a drag on the economy. In fact he said that even the current support for 17-million people equated to only 3.1% of GDP, which is similar to the situation 10 years ago and provides stimulus to the economy in terms of purchasing power as well as helping to alleviate poverty.

He adds that one must not consider a GDP growth rate in isolation, but rather in conjunction with population growth.

Here he gave the example of sub-Saharan Africa where there was a GDP growth rate of 5%, but this was negated by a 5.8% rise in population numbers. This meant that people in that region were, in fact, getting poorer on a per capita basis.

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NEWS FORUM

AutoForum - May / June 2015

Cost of holiday deaths calls for new approach to road safety Chad Fichardt writes that while bodies lie in the hospital and families are picking up the pieces from loved ones lost to road crashes over the recent holiday periods, it is time to find a sustainable solution to this scourge: This Easter was SA’s worst recorded road death toll. The number looks set to rise to 400 once all fatalities have been accounted for. While the annual cost of road accidents to the economy is R309bn, the solution to the problem may lie in the money.

Dire spikes such as this swell the already shocking SA road safety barometer of 43 deaths per 100 000 people and 14 000 official deaths per year – statistics from the World Bank and the Department of Transport respectively.

The department of Transport’s post Easter analysis fingers driver and pedestrian drinking, disregard for the rules, driver fatigue and un-roadworthy vehicles as the main causes. Not included in the list is the wearing of seatbelts, texting and talking while driving.

The common thread in all of the causes is driver behaviour and attitude, begging the question, will more policing get to the root cause of this scourge?

Solutions to the problem include Minister of Transport, Dipuo Peters’ idea of a new system that will see traffic officials referring drivers for re-tests in an attempt to remove those with illegally obtained licenses.

The Road Traffic Management Corporation (RTMC) has called for harsher punishment for reckless drivers.

South Africans Against Drunk Driving (SADD) is calling for more random alcohol testing and ‘Drunk Driving Courts’ aimed at convicting offenders within one month of the incident.

The QuadPara Association of South Africa’s (QASA) high profile Buckle Up campaign slogan, “Don’t Text And BuckleUp – We Don’t Want New Members”, paradoxically sums up the fact that if you don’t wear your seatbelt or you are texting you are in the highest risk category for a crash, higher than drinking and driving, according to QASA CEO, Ari Seirlis.

“What concerns us is that we are told how many people are killed, but are never told how many people are left disabled,

PAGE 16

or critically injured [after the 30 day period] or suffer loss of limbs and they don’t’ count the people whose lives are changed forever - that figure could be up to five times more,” says Seirlis.

“We keep churning out massive amounts of people with disabilities. And in most cases they struggle to get work.”

Seirlis asserts that the only way to stop the carnage is to correct human behaviour. One of the ways to achieve this, he maintains, is to incentivise responsible driving.

Minister Peters said in her roundup of the Easter bloodbath: “These carnages and unwarranted misery brought about by irresponsible and lackadaisical behaviour can and should be avoided. The quality of our drivers leaves much to be desired and to that extent we will ensure that driver training is upskilled and is of good standard.”

Incentivised road safety is starting to see results amongst companies who offer their members the opportunity to analyse their driving habits and enjoy the benefits of lower insurance premiums as an incentive.

Tracker’s Ian Adendorff, agrees. “So much is done by traffic authorities, yet we still don’t seem to be getting anywhere.

The problem is that each driver needs to take responsibility for his behaviour at all times, not just over busy holidays.

Technology is able to do this all year round.“ “We have seen our member driver incidents reduced by 36% and vehicle efficiency improved by 35%, with less maintenance as the vehicle is being driven better”, says Adendorff.

All South Africans eventually feel the pinch from road traffic accidents as the fuel levy goes up while the Road Accident Fund buckles under the pressure.

Medical aid premiums rise as hospital claims and health costs skyrocket. The silent damage is unquantifiable, but just as severe. Is it not time to incentivise road safety?

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NEWS FORUM

AutoForum - May / June 2015

Mahle’s first year in SA proclaimed highly successful & looking to grow

Mahle Aftermarket has confirmed that it has recorded positive results for the first business year in South Africa. The company opened its SA sales branch in March 2014 and has since found a solid foothold in the local aftermarket. This is especially true of its Mahle Original and Knecht brands.

“South Africa has a highly diversified vehicle fleet and the brand diversity is extremely high. This in turn holds great potential for the Mahle brands, which combine OE competence with what is already today a broad and deep product range,” continues Mourad.

Speaking at the Automechanika Johanesburg 2015 event Georges Mourad, head of Mahle Aftermarket Middle East and Africa, commented: “Over the past year we have succeeded to establish Mahle Original and Knecht as premium brands in the southern African region, in particular with regards to engine parts and filters. We were able to demonstrate that we fully meet the quality standards and expertise requirements for OE activities. What’s more, with the opening of the sales office in Port Elizabeth, we have been able to serve the market more efficiently, intensify customer proximity, and successfully build up contacts in the neighbouring countries such as Namibia, Zimbabwe, Zambia, Mozambique, and Angola.”

Mahle Aftermarket’s stand at the show featured thermostats and turbochargers, alongside engine parts and filters.

In addition, the Letrika brand - which is the most recent subsidiary and specialises in alternators and starter motors for agricultural and construction machinery – was also on display. The division falls under the “Electric Drives and Applications” profit centre in the Group.

“Last but not least, the short response times and professional customer support provided by our local team have been key to our success. Workshops today are asking for our brands!”

The company continues that it is planning to gradually expand its range of services and support over the next few years, including developments to the product range, making it even more tailored to local conditions.

PAGE 18

The local arm of the company also joined forces with the Engine Remanufacturers Association to jointly promote the future of petrol engine technology at the recent event.

Speaking at the Nasrec venue, Paul Grosvenor, Technical Sales Manager for the Middle East & Africa region delved into all the new products as well as the Mahle downsized engine, fuel consumption versus Co2 emissions targets & dethrottling & hybridization.

The 70 ERA member delegates were described as “thrilled” to see the brand’s products available again locally.

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NEWS FORUM

AutoForum - May / June 2015

MIWA hosts Right To Repair at Automechanika JHB 2015 MIWA made use of the Automechanika Johannesburg event to host a breakfast dedicated to the Right to Repair Campaign, which in essence allows consumers to select where their vehicles are serviced, maintained and repaired at competitive prices in the workshop of their choice.

Pattemore also addressed the ‘game changing’ challenge created by technical innovation and the control of in-vehicle data for the Aftermarket. This included an overview of the latest legal developments in European legislation on e-Call and telematics including access for independent market operators to connected vehicles.

He also looked at the implications of telematics for free consumer choice and their impact on a competitive automotive aftermarket value chain.

Les Mc Master, National Chairman of MIWA, and Jan Jooste, Director of Innovation at the Vaal University of Technology, completed the speaker line-up. Mc Master provided an update on the progress status of the Campaign in South Africa and highlighted what needs to be done to make Right to Repair a reality locally.

Delegates at the breakfast included Naamsa representatives, franchise dealer groups; independent dealer associations; various universities, the Automotive Industry Development Council; DTi; neighbouring countries, and the National Consumer Commission. Vishal Premlall, Director of MIWA commented: “This is the largest gathering to date of significant people in the industry and rightfully so for such an important topic, the Right to Repair”.

MIWA, which represents 2 500 independent aftermarket dealers, launched the Right to Repair Campaign in 2013.

“South African legislature needs to follow the international Right to Repair trend which promotes South Africa’s existing consumer and competition laws. There is a need for a fair and competitive regulatory environment that enables freedom of choice for the consumers and that gives aftermarket Small Medium Enterprises a chance to stay in business,” he adds.

Guest speakers at the event included two international guests; namely Neil Pattemore, Technical Advisor to both FIGIEFA (Association of European parts distributors) and the EGEA (European Garage Equipment Association) and Hartmut Röhl, FIGIEFA President.

“Both Neil and Hartmut have been championing the Right to Repair cause in Europe with great success. It was exciting to hear about Europe’s automotive aftermarket structure, and the work that FIGIEFA is doing in Brussels.” Along with that the speakers covered an overview of the current EU legal framework for vehicle spare parts, servicing and repair.

PAGE 20

Jooste, who has been instrumental in conducting research in South Africa relating to the Right to Repair Campaign, shared the findings of his study with the attendees.

“This event has been ground breaking. We have brought vital role players together and tackled sensitive but burning issues around the Campaign,” says Premlall. He adds that collaboration with all affected role players will make for a simpler implementation process.

“Access to information is increasingly important in an era of technological advancements. Not having access to certain information has allowed OEMs to monopolise the automotive industry by refusing to provide the requisite codes for security systems, diagnostic systems and telematics systems, but to name a few, to independent aftermarket dealers. Where the required codes are not available, the independent aftermarket dealers are precluded from repairing those vehicles which leaves the consumer with the franchise dealers as their only alternative.”

“We believe that both the lack of access to information and the stringent framework surrounding warranty, maintenance and service plans, minimises, if not destroys, the consumer’s right to choose and places OEMs and their franchise dealers with the exclusive control of that segment of the market. This imbalance needs to be addressed in South Africa as it has in other parts of the world, and we will continue to champion the cause until the change is made.”

Pic Caption: Hartmut Röhl, Les Mc Master, Neil Pattemore and Jan Jooste at the Right to Repair breakfast

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Repair shops not only need products in original equipment quality—but data, too.

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To be well-positioned for the future, a repair shop requires a partner who knows what it will need tomorrow and the day after—because the partner’s range already includes it today.

PAGE 21

NEWS FORUM

AutoForum - May / June 2015

APDP comes under fire

- Roy Cokayne

The automotive component manufacturing industry is on the warpath about the Automotive Production and Development Programme (APDP).

Ken Lello, the Chief Operating Officer for listed Metair Investments’ South African operations and the architect of the submission by Naacam to the APDP review, maintains SA’s policy for the growth and development of the motor industry is not a sustainable model.

Lello told a workshop at the recent Automechanika trade fair that South Africa’s automotive industry would go the same way as Australia’s if the government failed to understand this.

Ford, GM Holden and Toyota in 2013 confirmed the closure by 2017 of their manufacturing operations in Australia.

Lello said the Australian government’s lack of support for the industry and the reduction in the duty rate on imported vehicles to 5% was one of the reasons its automotive industry was dying.

He added that everybody believed there was protection for SA’s automotive industry, but OEMs were able to rebate the 25% import duty on fully built up vehicles and 20% duty on component imports.

This meant the net duty rate paid today by SA’s automotive industry was very comparable to the duty that was payable in Australia.

“We are going down the same road as Australia, because we take the protection of the industry away through the offset of these duties. We are starting to import more and more vehicle into SA. So effectively we have become a vehicle importer rather than a vehicle manufacturer.”

“The only [competitive] edge we have is that in order to import vehicles, you get duty rebates and that requires some form of localisation. That forces OEMs to produce vehicles in SA. That is not a sustainable model. It is just driven by policy.”

Lello did not believe any of the major objectives of the APDP would be achieved, including the production of 1.2 million vehicles by 2020, the reduction in production complexity and increasing both local value addition and employment.

He said there was a need to understand the successes and downfalls of the APDP, accept the need for change, understand and learn from other countries that had been

PAGE 22

successful and review the industry support structures in SA to ensure they achieved their objectives.

Lello’s outspoken remarks led to a rebuke from Naamsa, with President Johan van Zyl claiming Naacam’s criticism lacked perspective and in many respects was factually incorrect.

Van Zyl said the APDP was formulated on the basis of extensive consultation with industry stakeholders and ultimately with the full buy-in of Naacam and represented a carefully structured set of provisions to support the future growth and development of the industry, by balancing the interests of consumers, the broader auto industry and governments’ objectives.

“Many of the challenges confronting the SA supplier industry are a reflection of difficult conditions in the global automotive industry characterised by a relentless focus on cost reductions and efficiency improvements.

The only way to address these issues is through the achievement of world class manufacturing standards and improved supplier competitiveness in South Africa and not through additional protection as propagated by Naacam.”

“Competitive suppliers are and will remain strategically important to the future of the industry.”

The APDP is scheduled to expire in 2020.Roger Pitot, the advisor on the APDP review to the dti, expects an announcement on the outcome of the review to be made by Minister Rob Davies this month.

Naamsa Director Nico Vermeulen concurred, adding that Davies was expected at the same time to give more clarity and information about the medium and long term thinking of government in terms development policy and about further support for the automotive industry post 2020.

Robert Houdet, the Executive Director of Naacam, said the automotive industry would most probably lose business because of the delay in the finalisation of the APDP review.

Houdet stressed OEMs and component manufacturers needed policy certainty to enable them to make decisions soon about new models.

Roy Cokayne is a Senior Financial Reporter for Business Report.

Meanwhile, it has emerged that government plans to establish South Africa as the bakkie manufacturing hub for the African continent through the imposition of a controversial new duty on fully built up (FBU) imported light commercial vehicles.

However, the implementation date of the duty has apparently been delayed because of technical issues and stiff opposition to it by local vehicle manufacturers.

Pitot confirmed a new ad valorem duty on light commercial vehicles was one of many proposals discussed last year during the APDP review but he could not comment on whether any proposals were rejected or not. However, Vermeulen said the proposed new duty was “off the table because of technical issues”.

But Vermeulen said the proposed drive to make SA the bakkie manufacturing hub for Africa would be clarified in terms of the government’s medium and longer term development plans when the outcome of the APDP review was announced.

He believed the government would confirm this was its plan for the industry but would recognise it could not be done in the short term and was something that could possibly be implemented towards the end of the current APDP. “This will give companies sufficient advance notice so strategically they can decide if they want to get into bakkie manufacturing.”

“Competitive suppliers are and will remain strategically important to the future of the industry.”

Another proposal considered during the APDP review, according to industry sources, was a proposed reduction or a relaxation of the 50 000 units a year annual production threshold requirement for locally based vehicle manufacturers to qualify for incentives and benefits in terms of the APDP. Pitot confirmed this proposal had also been considered but “whether it’s among the final recommendations remains to be seen”.

Vermeulen said if the government wanted to attract new motor manufacturers to SA, it needed to recognise the difficulty of achieving the production of 50 000 units in their first year of operation and have a lower initial threshold and ramp it up over a few years.

PAGE 23

NEWS FORUM

AutoForum - May / June 2015

Satmc & n3tc teach officers about tyre safety

The South African Tyre Manufacturers Conference (SATMC), recently partnered with the N3 Toll Concession (N3TC) to offer in-depth training and practical workshops to provide valuable hands-on tyre knowledge for officials who work on the N3 route.

SATMC Managing Executive Nobuzwe Mangcu comments: “Traffic officers can play an active part in highlighting to motorists that a tyre needs to be replaced. Their attention to detail and ability to notice the tell-tale warning signs of a tyre that could burst or loose traction is vital to our goal to save more lives on our roads.”

SATMC - a representative body of four manufacturing companies in SA, Bridgestone, Continental, Goodyear and Sumitomo - conducted training sessions for more than 120 municipal and provincial traffic officials, weighbridge inspectors, and police officers at Mooi Plaza, Tugela Plaza, Harrismith and Heidelberg.

Mangcu adds: “Tyres have to bear the entire weight of the car, the passengers and the cargo in addition to shock absorption, steering and braking. Drivers are well aware of the risks of driving with damaged tyres and that doing so puts the lives of everyone on the road at risk. Talking about it is no longer enough, we are going out and empowering traffic officials so they can raise driver awareness about these risks.”

The training included explaining the finer details of the regulations of the National Road Traffic Act. Participants were also reminded that according to law, no person can drive a vehicle that is equipped with a tyre that is in such a state of disrepair that it can cause damage to the road surface or is likely to be a danger to themselves and other road users.

Drivers that disobey this law could be fined up to a maximum of R500, depending on municipal by-laws.

In addition, workshop participants learnt about the tyre manufacturing process, what the product identification markings on a tyre mean and regulations on the use of regrooved tyres. They learnt about how to spot the tell-tale

PAGE 24

signs of a damaged tyre and how to check the Tread Wear Indicator (TWI). Many of the officials attending the workshop raised concerns about the poor quality of tyres on the vehicles they inspect. “When I show them that their tyres look bad, the usual response is that they will change them at the end of the month, but then we find that the next time they are stopped, they are still driving with the same old tyres,” said one traffic officer.

The N3TC manage a distance of 423 kilometres between the towns of Heidelberg in Gauteng and Cedara in KwaZulu-Natal.

Sam Motshabi, northern section Road Incident Management System (RIMS) Manager at N3TC said that the route is one of the busiest in the country. “Minimum average daily traffic volumes on a normal day is 4000 trucks and another 12 000 other vehicles travelling on the N3. That’s just on a normal day.”

Over the Easter holidays, Motshabi said that volumes increased to 2000 vehicles/hour and that broken pieces of retreaded tyres are a nightmare for his team. He adds that N3TC Route Services team under TollCare management, picks up about 635 pieces of tyres on the road per month. “Truck tyres should be changed before there is a chance that the tread may break off.

The amount of retread we collect shows that there is a problem with the tyre quality of many vehicles and it is a hazard for other motorists.” Tyre pressure also plays an important role in the life of a tyre and Motshabi suggests that all road users should have the right pressure, before the journey commences.

“Talking directly to drivers is key. We also need to find opportunities to talk directly to fleet owners to ensure that they meet their responsibilities too”.

“Our partnership with N3TC is very valuable, we’re very glad to find ways to improve road safety on this and other major routes. We hope to continue the workshops and extend their h to important players such as taxi associations, fleet owners, and other organisations,” says Mangcu.

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PAGE 25

Business Forum

AutoForum - May / June 2015

Business insight

Apprentices pay their way According to a leading international industry specialist, Dr Paul Spear, resident scientist at the Institute of the Motor Industry (IMI) in the UK, the benefits, both to the bottom line and industry in general, that accrues from making apprenticeships, internship and mentorships part of your business plan, is overwhelming.

Dr Spear, was one of the keynote speakers at the annual Automechanika Conference held on Saturday 9 May at Nasrec in Johannesburg. He introduced delegates to ways of generating true value and return on investment by investing in learnership programmes and making a concerted effort to attract school-leavers to a career in the automotive sector.

The theme of this year’s event was ‘Rewards Just Ahead’, which reinforces his message.

Led by Dr Spear, a two-year research project undertaken in 2014 on the ‘Return On Investment’ (ROI) From Automotive Apprentices’, showed conclusively that there is clear and significant financial return to employers who invest time and money in such programmes and that the myth that apprenticeships cost firms money, was just that - a myth!

The IMI’s research, co-funded by the UK Commission for Employment and Skills, showed that, by the end of their third year, a well-recruited apprentice can generate between 150% and 300% return on investment, based on a R900 (£50) hourly charge out rate. Furthermore, apprentices who start with no experience typically generate profit within 18 to 24 months – much earlier than was previously expected.

“We encourage businesses to overcome their doubts about employing young people and invest in the future, if our sector is to succeed as a whole. In addition, the attitude and support of the employer to the apprentice is critically important.

PAGE 26

By giving a young person opportunities to apply their skills they will ultimately become better and more productive technicians much earlier,” he continues.

“As the leading employers’ organisation in the South African automotive aftermarket, the Retail Motor Industry Organisation (RMI) cares about our industry’s future skills base,” says Mr Jakkie Olivier, RMI Chief Executive Officer.

“In so doing, the RMI is partnering with IMI and is privileged to host Dr Paul Spear in the country at the RMI and industry partners ‘Rewards Just Ahead Conference’. The organisation’s vision on skills development concurs with the South African National Development Plan, by regarding skills development as the catalyst for economic growth and sustainability.

Since the research, IMI has helped major companies measure and realise conversion of training and coaching to increase technical and management productivity, customer advocacy and ROI. Through the development of an easily accessible Online Calculator, employers can quickly and easily workout the positive returns they could get from investing in apprentices.

“IMI Return on Investment helps businesses make more informed decisions by measuring and isolating the contributions that people development makes to business performance,” adds Spear.

“The RMI is honoured and gratified by the goodwill of IMI to share this tangible return of investment tool for vocational learning and believes it will promote skills development in workplaces and help steer the strategic objectives of the RMI as well as the national strategic objectives of South Africa,” adds Olivier. To find out more about the IMI’s research visit www.theimi.org.uk/roi.

PAGE 27

AutoForum - May / June 2015

How is your business handling fraud protection?

- Mark Heymann

Fraud is a significant problem for local and international organisations and is growing exponentially. In the digital world, faceless contact self-service centres and virtual platforms represent a ripe feeding ground for identity thieves.

To address this issue, companies need new solutions and multi-layered enterprise-wide fraud strategies. However, the question is can it be done without impacting productivity, pace of business and most importantly, the consumer experience? The answer is yes. What is needed is a multilayered fraud prevention solution capable of employing multiple fraud strategies per product, channel, type of business and location simultaneously.

Perpetrators are increasingly using stolen identities together with digital devices and technologies to acquire loans, credit facilities, goods and services fraudulently. The impact on profits is considerable. A 2014 Nielson Report put global losses due to fraud at almost R136 million, however, this is not the only issue businesses are concerned about. Fraud is also alienating consumers, limiting organisations’ potential expansion and growth opportunities in the digital realm and making it difficult for them to comply with regulations.

The challenge is that many solutions used by businesses to protect themselves against fraud are often siloed, requiring heavy manual processes and negatively impacting customer service. Furthermore, the manual solutions do not adapt to rapidly changing fraud tactics.

In today’s environment, businesses need to go beyond verification. They need to embrace the invisible layers through and across the enterprise, using predictive technologies to provide a seamless experience for consumers, while lowering risk. This will allow the business to make smart contextualised, rather than silo-based decisions.

Organisations also need to ensure fraud solutions and strategies remain one step ahead of everevolving fraud schemes, leveraging a comprehensive approach that includes identity verification, channel verification and authentication.

When used together, the solutions are able to deliver far more than what seems possible at first glance.

PAGE 28

Fraud solutions tailored to meet market requirements Fraud prevention makes use of hundreds of rules, using various layered security approaches at each stage in the interaction or relationship. From consumer acquisition to collections, users are scored according to the risk they represent. Their score or rating then determines whether they are routed into further security clearance or if they are allowed to pass through in the transaction process.

The fraud solution of the individual will, for example, be affected if the work number provided by the person is a payphone, or if the identity number used by the person is found on a shared fraud database or any other potentially fraudulent behaviour is identified. Further checks will then be implemented as needed per channel, product or location.

Algorithms also ensure that anomalous patterns, behaviour or velocities associated with devices are identified. For example, if a device or identity number is used to open multiple accounts in different geographies in quick succession, the risk scoring will be high.

Among the many layers of security are the following: • Identity verification may encompass fingerprint and voice biometrics, as well as identity verification. Voice biometrics can identify the speaker by unique vocal characteristics such as pitch, speed, accent and dialect. Layered Voice Analysis (LVA), when compared with known incidents (e.g., recordings of commitments to pay that have and have not been met) can help identify risk.

Mark Heymann is TransUnion’s Senior Director: Decision and Operations

An ID can be verified against multiple databases – e.g., ID issued, surname matches ID, deceased or emigrated person. Furthermore, knowledge bases can be used to ask an existing client one of hundreds of questions only that person would know the answer to (rather than the four or five questions currently asked). • Channel verification provides another layer of security in the background. Geographic location can be determined even if a fraudster is using a Proxy Anonymiser to hide their location. Today’s service offerings need to be able to pierce through the proxy to determine the actual origin of the transaction. Devices are verified against a Mobile equipment register. The EIR or Equipment Identity Register data allows companies to identify high risk handsets, high number of SIM cards in use and other fraudulent behaviour.

The benefits include operational efficiencies, growth, an optimised customer experience and compliance.

Big benefits, fast implementation Perhaps the most important benefit for the organisation is that a multi-layered, flexible rules-based fraud prevention solution, using advanced technologies, will ensure that various fraud prevention components are activated only where high risk is detected, ensuring the consumer’s experience is only impacted where risk is identified.

This will assist organisations to boost acquisition rates and F-2015-06-SOT.FH11 May 19 13:04:04 2015 Page reduce theTue time taken when processing the1 good consumers.

It will also help organisations introduce new channels, such as web and mobile, with confidence and increase account open rates by allowing remote consumers to make use of a self-service option to get on board.

These solutions can additionally improve compliance with industry regulations like Know-Your-Customers (KYC) and anti-money laundering ordinances and lead to process improvements. Performance can be monitored against strategic goals and opportunities for improvement can be quickly identified.

Operational efficiencies can also be gained. Automated, multi-layered systems reduce the need for costly manual reviews and enable greater consumer self-service (eg, PIN and password resets, online account creation and change of address). With a flexible and configurable rules engine in place, companies can quickly adapt strategies to stay ahead of savvy fraudsters and changing consumer expectations.

What will it take to get such a system in place?

Implementation of a multi-layered system can be done in as little as four to six weeks with ongoing monitoring, refining and expansion of the system based on actual performance. It will improve business expansion into the digital realm, allow businesses to easily comply with regulations and most importantly, ensure a better customer experience.

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PAGE 29

AutoForum - May / June 2015

Workshops: Educate your customers about the benefits of timeous repairs According to Les Mc Master, Chairman of the Motor Industry Workshop Association (MIWA), annually, workshops have over 25 vehicles left abandoned at their premises. “As you can imagine having to deal with this issue can be onerous on the workshop.”

Also there can be a knock-on effect as one broken part affects several others. The reality is that car owners will bring in their vehicles for repairs and then not have the money to pay for them, so leave their cars abandoned at the workshop.”

“As with any premises, space is valuable and these cars take up the equivalent of say 15 to 18 square metres each. If you equate that to what you would pay for a storage unit of similar size you are looking at over R700 rental fee per day per vehicle. Along with the space issue, there is security to consider, movement costs (such as fuel needed to move the vehicle) and additional insurance costs,” explains Mc Master.

He points out that what the car owners of these abandoned vehicles may not realise is that they may be liable for the storage costs. “The repair workshop is well within its rights to include a storage fee rate in the contract signed by the vehicle owner, stipulating that a daily charge may accrue if the vehicle is abandoned. If the customer does not claim the vehicle and a financial institution repossesses the vehicle, the car owner will be liable to the financial institution for all costs associated with the vehicle – including the storage fees accrued. This can amount to a hefty sum. These are costs that can be avoided,” he adds.

He adds that general maintenance has to be undertaken on the vehicles to ensure the workshop doesn’t start looking like a scrap heap. “A professional image is important for workshops, so ensuring these abandoned cars are not neglected becomes an additional concern for the workshop owners.”

So why do car owners abandon their vehicles? Affordability of repairs, is the simple answer, says Mc Master. “We are living in a time of an ever-tightening economy so unfortunately car owners are only repairing their vehicles when something breaks. The problem with this approach is that generally by the time something breaks, it is far more costly to repair than if the vehicle was regularly maintained.

PAGE 30

Mc Master believes that regular maintenance at the required intervals is one way to reduce the amount of abandoned vehicles. Along with that, he urges car owners to request quotes upfront and to speak to their mechanic about communicating clearly should additional work be required once the vehicle is stripped. Both of these are good points to use when reminding your customers to regularly service their vehicles! Now is the perfect time to educate your customers as well as market your workshop - use this information wisely.

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PAGE 31

AutoForum - May / June 2015

Lowest cost per ton – customers will be the winners!

- Dave Scott

You’ve just gotta hand it to the Chinese for aggressive marketing! The new FAW 8.140FL – psssst! It was thought it would be named ‘Tiger’ – has been launched on the basic positioning strategy of lowest cost per ton.

Now how do you translate ‘lowest cost per ton’? Well, obviously there is a Rand and a ton value and this would seem to be retail price to gross vehicle mass (GVM). The retail launch price of the new FAW 8.140 is R239,000 – that’s R150,000 cheaper than the equivalent Japanese model with similar GVM! Eishhhh!

Comparing GVM’s and prices for this class of vehicle looks like this at current medium truck prices:

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FAW 8-140 FL GVM - kg

Isuzu NQR 500

Fuso FE 8-150

8999

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8550

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-2820

-2435

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R239,000

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Chassis Cab Price excl VAT Rand investment - Body/payload Imputed annual interest saving on R150,000 invested @ 7%

Being the heaviest truck in the pack FAW have gone for the highest GVM in order to secure a competitive payload – FAW has also remained under 9t GVM in order to be within the national speed limit for this class of vehicle at 120kmh.

R150K at a 7% annual return and have a guaranteed residual value. If the ‘marriage’ is not worth repeating then at least you will have around R200K investment cash to look for a replacement!

Comparing purchase value on the basis of Rands invested for kg of body and payload then the FAW 8.140FL is indeed the lowest cost per ton. That’s the celebration and the wedding – fantastic!

But now for the marriage side of things – the tough bit. But we all know that lowest cost per ton does not automatically mean lowest total cost of ownership (TCO). TCO requires lowest operating cost with a favourable residual value at the end of first economic life.

You could even invest the difference and get a healthy return which could be considered an imputed loss in tariff calculations for the more expensive trucks, exampled in this case at R10,500 per annum.

At a price of R239K who worries about residual values? Bank the competitive difference of

PAGE 32

Hino 915

Assuming durability and fuel consumption on par, and if the FAW 8.140 can top its competitors in parts pricing and availability combined with excellent service delivery, then the lowest cost per ton concept will translate into a bargain.

Dave Scott is a member of the S.A. Guild of Motoring Journalists, and is a monthly contributor to the press on transport and trucking related subjects. In 2002 and 2003 Dave Scott was the S.A. Guild of Motoring Journalists winner of the category ‘Business Motoring’. As a member of the S.A. Institute of Tribology he takes a keen interest in the application of lubricants to road transport maintenance and the cost of ownership.

His key writing focus is on fleet management including the technology of trucks and road transport.

So who is going to win?

The customers will win for sure! The Japanese medium truck manufacturers will have to sharpen their service and parts offering to ensure lowest TCO and minimal downtime. While FAW on the other hand will have to ensure that lowest cost per ton also includes lowest TCO. Both scenarios are winners for truck operators.

On paper the FAW 8.140 specs look ‘good’. A Cummins ISF 3,8ℓ common rail power plant sending torque through a ZF 6S500 Ecolite gearbox are well-known brand names on SA roads. ZFSA people at the launch say they are ready to support the Ecolite transmission.

The only spec item that appears to be stretched is the gross combination mass (GCM). The FAW 8.140 is accorded a 14,000kg GCM and knowing the inclination of SA operators – encouraged by trucks sales people – to work things to the max, this can turn out badly.

All trailers over 3,5t GVM must be fitted with ABS so there will be FAW combinations running on the roads at 12,498kg – 8,999kg for the FAW 8.140 and 3,499kg for the trailer to ‘avoid’ having to use ABS.

A 3,8ℓ engine will struggle with a 12,5t GCM, not to mention the iffy brakes where the towing unit has full-air ABS and the trailer is relying on over-run leverage!

The Cummins ISF 3,8ℓ has an engine brake but it will hardly hold 12,5t on a downgrade. It must be remembered that over 9t GCM the speed limit of 80kmh still applies but the FAW is being sold on the major premise that it’s under 9t GVM – not GCM – and can do 120kmh.

Who among 8.140 operators is going to observe 80kmh over 9t plus GCM? Watch this one on van Reenen’s! I can already hear recovery-wreckers revving their engines……..hmmmm.

So here we go – let’s assume the FAW is durable and reliable, then it’s a no-brainer and worth the risk. The Japanese manufacturers must get active with their ‘package’ as they can’t do much about the price.

And then when analysing the truck market the FAW 8.140 will be reported as heavy, not medium truck – it’s over the 8,500kg NAAMSA limit for the medium truck segment.

PAGE 33

COMMERCIAL VEHICLES

AutoForum - May / June 2015

TopUsed – only pay for what you really use - Dave Scott Most people regard used trucks as a minefield where only experience counts – for people with a love for risk and adrenaline rush. Nothing could be further from the facts in today’s competitive truck market. Effective and efficient used truck marketing demands a set of disciplines, techniques and technology that only computers and software can manage in real time with an eye on the future – it’s all about data warehousing and only then making ‘intelligent’ decisions with forecasts supported by spreadsheet analysis.

Taking ownership of future residual values is getting MAN truck operators what every truck operator wants - lowest total cost of ownership,TCO. The other advantage is that risk passes to MAN on fleet disposal while the operator can refleet with the latest technology and sustain the TCO equation - where depreciation is a fixed forecast value. Depreciation in road transport is linked to annual distance and application, which gets a MAN trucker the benefit of “Only paying for what you use,” says Emir Solapgir, Head of TopUsed for MAN Truck & Bus in South Africa.

And it’s a bold forward view on residual values (RV’s) that MAN are taking – after around 600,000km and 36 to 48 months. In fact, nearly 40% of new MAN truck retail sales incorporate a guaranteed buy-back and the trend is accelerating as customers discover this lowest TCO option.

“The discipline in managing future RV’s is steering and planning the future,” says Solapgir. He continues: “Vehicle condition is carefully monitored under a full maintenance contract and audited by TUV Rheinland. Contractual terms for vehicle condition must be strictly adhered to – this is not a case of using the truck and handing back a wreck. If you only pay for what you use then there must be no surprises when it’s time to take advantage of a guaranteed RV and hand the vehicle back.”

PAGE 34

And it’s all about stock management. The old image of a used truck yard with grass growing through the chassis does not apply to MAN TopUSed – all truck stock gets a regular 90-day refurbishment and bumper-to-bumper health check.

This means that a TopUsed dealer such as AAD MAN in Port Elizabeth can expect a consistent quality standard when selling any of the 250 national stock units accessible to this franchise dealer as viewed on the Internet.

Standards are high. A TopUsed truck will have 8mm tread depth on all tyres – while steering axle tyres are original casings. “In assuming future risk, MAN TopUsed is assuring customers of MAN marketable values yet to come. This means the contract is a closed one where the truck must be handed back and not rolled over into a continuous openended situation,” comments Solapgir, who adds: “There can be very limited variance from original contractual terms. While we provide preferential RV’s for more favourable mileage this must be forecast up front and then adhered to.”

What the bottom line in used trucks?

There’s no doubt that total cost of ownership – TCO – is affected by the reputation and brand image of used trucks coming onto the market. This is what MAN TopUsed is managing. And this is amplified by Geoff du Plessis, Managing Director of MAN Truck & Bus SA: “To be in the new truck business means being in the used truck market, otherwise the pipeline of wholesale to retail will become constipated.” It’s success by design and not by chance.

AAD MAN in Port Elizabeth is the first TopUsed franchise dealer in South Africa, so standards come into play to have the right stock with the right mileage and access to 250 units nationally. Port Elizabeth truck operators can enjoy looking on the Internet at any TopUsed unit held in stock throughout SA – it is used truck shopping made easy.

1) Good quality used trucks – MAN TopUsed stock line-up in Port Elizabeth with access to 250 TopUsed units nationally. 2) Gert & Emir – TopUsed Asset Manager Gert Fourie (left) and Head of Top Used Emir Solapgir (right) are driving a bold used truck plan with a minimum 3-year vision of future values. 3) MAN Truck & Bus MD Geoff du Plessis: ‘You cannot be in the new truck business if you are not in the used truck business’.

WHY A FITMENT CENTRE NEEDS DIAGNOSTICS • • • • • • •

Steering angle sensors (SAS) which may require recalibration after alignment.

Tyre Pressure Monitoring systems (TPMS) which may require coding.

Batteries which require service resets and system updates Electronic Parking Brakes which require releasing for brake replacement ABS for the bleeding of electronic braking systems Ride Height pre-set required on some Air suspension vehicles Engine Management light reset required after some exhaust replacements

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Proud suppliers of the following top brands:

PAGE 35

Showtime

AutoForum - May / June 2015

SHOW TIME

SHOW TIME

Automechanika JHB 2015 One of Sub-Saharan Africa’s key automotive aftermarket events took place at the Expo Centre, Nasrec, from 6-9 May. The fourth staging of Automechanika Johannesburg was touted as being the proof that the show is an increasingly important gateway for exhibitors to expand their business footprint into Africa.

This year’s event was again divided into in seven groupings: Parts & Components, Electronics & Systems, Accessories and Tuning, Repair & Maintenance, IT & Management, Service Stations & Car Wash, Safari and Off-road Vehicles, Utility Vehicles and Trailers. A full complement of key conferences proved to be real highlights, with strong opinions and valuable insight shared with attendees.

While it would be impossible to capture all of the information shared at these events in this one magazine, we have some of our top choices throughout the magazine. These included the Innovation Awards, MIWA’s Right To Repair breakfast, a discussion regarding the challenges faced by the APDP (see also page …), the CRA conference and of course the finals of the SA leg of the World Skills competition among many more.

The AutoForum team were especially pleased with the event as it gave us the opportunity to

PAGE 36

interact with our loyal readers and meet with many new ones. We were proud to have our Australian BodyShop News partner Michel Malik join us for the duration of the show. Our partnership with his group of magazines – the largest global footprint of bodyshop targeted media – has broadened our scope of automotive news coverage and we look forward to extending our relationship in the future.

Keep watching this space.

Overall, the visitor numbers to this year’s event seemed to be lower, with no overwhelming foot traffic flooding the halls. However, the visitors that did attend were, for the most part, of high quality – they were there to do business. The exhibitors previously filling the areas outside the halls were somewhat conspicuous by their absence.

During the first day of the show, the winners of this year’s Innovation Awards were announced.

Car-O-Liner’s Vision2 software walked away with a gold certificate, while AI Vision’s MobilEye Collision Avoidance System won a silver certificate, and Bosch’s Start/Stop System took the bronze award.

We have a full article on the Vision2 in our BodyShop section.

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Quality brands at affordable prices PAGE 37 Contact us on (012) 330 0540, info@hge.co.za or visit www.hge.co.za 42 Taaifontein st, Cnr Khai Apple st, Montana, Pretoria

SHOW TIME

AutoForum - May / June 2015

Seven other products received certificates of commendation for their innovative qualities: • Catalfer’s Maxima CNC2 OneTech Dustless Sanding System • Celette’s Virtual Paint System • Ctrack’s OB130 Plug-and-Play Telematics Solution • Gysduction Auto’s Instantaneous Induction Heater • JVPS AoN’s Forecourt Monitoring System • Sena Windows’ Glue-On Flush Sliding Window • Ultra Tune’s Gas Analyser The products were assessed by a jury comprising Christopher Crookes of Extra Dimensions; John Ellmore of the RMI; David Furlonger of the Times Media Group; Robert Houdet of NAACAM; Norman Lamprecht of NAAMSA and Jakkie Olivier of the RMI.

While the final statistics on numbers for the show were not in at the time of going to press, the total attendance of all the conferences held during the Show was 2 457 delegates.

The number is a record for the Automechanika Academy Programme and points to a highly successful programme for 2015. SA Shows stated that the feedback they have had from exhibitors was that the Show attracted quality visitation and that good business was done. The Business Matchmaking Programme also functioned successfully and facilitated a great deal of meetings.

In our opinion, attendance numbers are always a subjective topic after B2B shows. 2015’s event seemed to have a far better aftermarket focus than in previous years, which made the show feel more compact.

On the whole AutoForum advertisers at Automechanika JHB offered us positive feedback and seemed to feel that the quality of visitors was high - inline with expectations for an Automechanika show.

Pic captions clockwise from below: Leaderquip busy with customers, Aerocure’s spraybooth demonstration, the PSH stand, Michael Johannes opening the show.

Opposite page: Monroe’s ladies on the stand, Walter Leonarts with the GYS welder range, Torre Automotive’s Textar executive team

PAGE 38

PAGE 39

SHOWTIME

AutoForum - May / June 2015

PAGE 40 Pic captions clockwise from top: Garage Trade Supplies David Barendse, Autocosmos’ Kerrie Georgiou, A visitor trying the paint simulator, Wheelquip’s Nic Kruger and team, The RMI conference panel, The management team at Hurricane, Questok’s Jacques Marais, Jane and Wilson, Welding demonstration at Aerocure.

Autopromotec Focuses On Connected Cars Autopromotec Focuses On Connected Cars Last week saw the latest staging of the Autopromotec exhibition in Bologna Italy, which featured the Interanational Automotive Aftermarket Meeting 2015.

This year’s meeting focused on the topic: “Investigating a key aspect of the near future: the relationship between cars and Internet,” while offering in-depth analyses and strategic perspectives on the most innovative technological aspects of the car industry. Particular attention was paid to this key theme with regards to the relevant regulations and the numerous challenges that these pose for the various operators.

Josef Frank, former Aftermarket Director of CLEPA (European Association of Automotive Suppliers) and Chairman of IAAM, commented on this choice of focus: “The car industry represents an epicentre in the strong trend towards connectivity currently underway around the world, with vehicles featuring ever more advanced electronic components and connected with the external world. For the aftermarket community IAAM15 is thus an important opportunity to consider the themes, trends, and options in relation to this rapidly evolving scenario”.

The congress opened with an address from Gianmarco Giorda, Managing Director of ANFIA, focusing on the slight market recovery underway since 2013 and the importance of telematics for increasingly intelligent and sustainable mobility.

This was followed by the participation of numerous experts and operators in the sector: Luca Montagner, Associate Director of ICDP Italy (International Car Distribution Programme), provided an update on the volumes, operators, and market shares in the European aftermarket, also offering an interesting forecast for 2020. In terms of volumes, with the exception of the United Kingdom, the ICDP investigation identified a reduction in demand in Europe from 2009 to 2012 for operations linked to car repairs and maintenance, with the independent market controlling most of these operations (with the exclusion of Germany). The chains linked to car manufacturers in the European big 5 (Germany, Italy, France, Spain, and the UK) totalled 49,000 operators in 2014 and in many of these markets (with the exception of Italy) the aftersales makes the largest contribution to the profitability of dealers.

Among the independents, more than 50% belong to chains.

It is interesting to note the overall figure for all the 5 markets, that results from the improvement of the independent market relative to the official one.

What is the outlook for 2020? The demand for services linked to car repairs and maintenance will probably decrease in terms of volumes on average by 8% compared to 2012, somewhat less in terms of value. As regards vehicles in circulation, the forecast is for an increase in age, caused essentially by the drop in sales of new cars. According to the forecast part of the workshops in manufacturers’ networks are destined to be further reduced in numbers, as are the number of independents, which should however increase

their market share, although their overall business is also expected to decrease. Finally, Montagner investigated the behaviour of European customers online. Here a significant increase is foreseen in visits to Internet websites for the purpose of booking service appointments; an increased sale of tyres online (currently 20% of motorists buy on Internet); an increased sale of spare parts online (around 30% buy on Internet), which could have a dramatic effect, to the detriment in particular of the independent market.

Alberto Bernini, Regional Director of South Europe Automotive Aftermarket Bosch, provided an interesting insight into the concept of the “Internet of Things”, the world in which computer terminals and objects connected to Internet are programmed to operate autonomously and to be increasingly more efficient.

One of the main sectors in which the ever more digital world is having impact is precisely the car sector, which sees mobility in the near future characterized by three prerogatives: electric cars, self-driving cars, and connected cars. It is calculated that at present there are 7 billion devices connected to the worldwide web. This figure is expected to double over the next 5 to 7 years, to 14 billion networked devices. Bosch’s contribution is a range of electromechanical sensors that enable connection between things, the turnover for which is already as much as 1.3 billion euros. These sensors serve specifically to capture data from the connected things: for example, a parking sensor indicates in advance where to park to connected cars, or helps the owners of an electrical car to find a free recharging column.

The vehicles of the future will not just be increasingly connected, but also electrical and automated, and in this area the aim of Bosch is to halve the cost of batteries (just as was achieved years ago for Diesel fuel, making it accessible to everyone). Finally, connectivity can be used to monitor the driving behaviour of motorists to create more customized solutions for customers as regards, for example, vehicle hire or insurance, on the condition that the flow of information is secured and privacy is respected.

Neil Pattemore, Technical Advisor for FIGIEFA (International Federation of Automotive Aftermarket Distributors), introduced his talk with the position of superiority acquired by car manufacturers deriving from the presence of on-board telematics. A presence that, according to FIGIEFA, offers manufacturers the exclusive capacity to remain constantly in contact with motorists and to supply them with dedicated services, as well as being able to conduct remote diagnostics effectively making the OBD (on-board diagnostics) aspect increasingly less important (only for the analysis of emissions).

The prospect for manufacturers is to have exclusive access to their vehicles, processing the data directly on their own server. This outlook as it currently stands is entirely to the detriment of the independent market, which would no longer have access to vehicle data and would be obliged to refer

PAGE 41

SHOWTIME

AutoForum - May / June 2015

directly to manufacturers, their main competitors, to be able to continue working. In order to ensure equal opportunities for all the operators in the market, the European Parliament has proposed the introduction of a modification to the eCall regulation which will come into force in October. This modification calls on the Commission to draft a legislative proposal on the “technical requirements for the realization of a safe and open intraoperative platform”. While awaiting the Commission’s rulings in this respect, AFCAR (alliance for the liberalization of vehicle repairs in Europe), are currently proposing a transitional solution, which foresees the possibility that manufacturers and independents might have access to a shared server managed by a third party.

Jürgen Buchert, CEO of TecAlliance, illustrated the solutions that allow sales and repairs professionals to get “connected” and to take part actively in this major economic opportunity.

Connected vehicles will change the market and the aim is also to supply standard IT solutions for independent workshops.

Today the value of the market linked to network connection of cars is 170 billion euros, a figure destined to climb rapidly and which must not be underestimated by operators in the car sector. Every new car that leaves a dealer’s showroom will be networked for services and driving will be increasingly automated.

The majority of drivers (more than 56%) do not yet have a clear idea of what a “connected car” implies, but what matters most is that they are willing and curious to accept this new “communication standard”. In other words, the car will become a sort of super smartphone on 4 wheels. Google, Facebook, and friends will no doubt bend all the rules to penetrate this business, and all the data captured through these connections will be increasingly an object of commerce. Basically, the evolution of the mobile phone, which transformed rapidly into a smartphone full of Apps (services) that improve interaction with the external world, will be repeated for the car. In this sense car manufacturers are already riding the wave with the integration of touch screens and voice control systems to ensure direct and on-going contact with their motoring customers. Prestigious car names are paying a fortune to software companies to obtain, for example, maps and other essential services to increase their turnover. It remains to be seen whether motorists are willing to pay for these additional connected services. So far the answer is more”yes” than “no”, just as occurred for the smartphone Apps.

Most people regard used trucks as a minefield where only experience counts – for people with a love for risk and adrenaline rush. Nothing could be further from the facts in today’s competitive truck market. Effective and efficient used truck marketing demands a set of disciplines, techniques and technology that only computers and software can manage in real time with an eye on the future – it’s all about data warehousing and only then making ‘intelligent’ decisions with forecasts supported by spreadsheet analysis.

Taking ownership of future residual values is getting MAN truck operators what every truck operator wants - lowest total cost of ownership,TCO. The other advantage is that risk passes to MAN on fleet disposal while the operator can re-fleet with

PAGE 42

the latest technology and sustain the TCO equation - where depreciation is a fixed forecast value. Depreciation in road transport is linked to annual distance and application, which gets a MAN trucker the benefit of “Only paying for what you use,” says Emir Solapgir, Head of TopUsed for MAN Truck & Bus in South Africa.

And it’s a bold forward view on residual values (RV’s) that MAN are taking – after around 600,000km and 36 to 48 months. In fact, nearly 40% of new MAN truck retail sales incorporate a guaranteed buy-back and the trend is accelerating as customers discover this lowest TCO option.

“The discipline in managing future RV’s is steering and planning the future,” says Solapgir. He continues: “Vehicle condition is carefully monitored under a full maintenance contract and audited by TUV Rheinland. Contractual terms for vehicle condition must be strictly adhered to – this is not a case of using the truck and handing back a wreck. If you only pay for what you use then there must be no surprises when it’s time to take advantage of a guaranteed RV and hand the vehicle back.”

And it’s all about stock management. The old image of a used truck yard with grass growing through the chassis does not apply to MAN TopUSed – all truck stock gets a regular 90-day refurbishment and bumper-to-bumper health check.

This means that a TopUsed dealer such as AAD MAN in Port Elizabeth can expect a consistent quality standard when selling any of the 250 national stock units accessible to this franchise dealer as viewed on the Internet.

Standards are high. A TopUsed truck will have 8mm tread depth on all tyres – while steering axle tyres are original casings. “In assuming future risk, MAN TopUsed is assuring customers of MAN marketable values yet to come. This means the contract is a closed one where the truck must be handed back and not rolled over into a continuous open-ended situation,” comments Solapgir, who adds: “There can be very limited variance from original contractual terms. While we provide preferential RV’s for more favourable mileage this must be forecast up front and then adhered to.”

What the bottom line in used trucks?

There’s no doubt that total cost of ownership – TCO – is affected by the reputation and brand image of used trucks coming onto the market. This is what MAN TopUsed is managing. And this is amplified by Geoff du Plessis, Managing Director of MAN Truck & Bus SA: “To be in the new truck business means being in the used truck market, otherwise the pipeline of wholesale to retail will become constipated.” It’s success by design and not by chance.

AAD MAN in Port Elizabeth is the first TopUsed franchise dealer in South Africa, so standards come into play to have the right stock with the right mileage and access to 250 units nationally. Port Elizabeth truck operators can enjoy looking on the Internet at any TopUsed unit held in stock throughout SA – it is used truck shopping made easy.

Aftermarketplace

AutoForum - May / June 2015

FoBo New Bluetooth App Based TPMS TyreDev (Pty) Ltd has launched a new app-based tyre pressure monitoring system (TPMS), that requires only a 5 minute DIY, wire free installation and is the first all bluetooth device in SA. The FOBO Tyre and FOBO Bike variants mean that for your car, motorbike, caravan, trailer or 4x4 the system can be used with absolute confidence, as it works around the clock for continuous real-time tyre pressure readings. It provides 24\7 accurate tyre pressure readings, eliminating the need to visit a garage. The system includes an out of range alert, which works even when your car/bike ignition is switched off, as well as showing you real time tyre pressures it also indicates the air temperature and sensor battery level ( 3 level alert ). It boasts a theft deterrent feature, which is protected by the patent pending CrossPair technology, which means that once paired to an email address and cellphone it is useless to thieves.

It has the ability to monitor up to 19 cars or 6 bikes with a single app. The product allows the user to share the information with up to 100 smart phones, all with easy authorization control. The FOBO product is manufactured using high quality materials that is dust and waterproof. A 12 month warranty is included. For more information contact Tyredev on 011 888 6007\8 or visit www.tyredev.co.za.

CTR CTR 7 2 5 761

Snap-on Tools Launches New Cordless Ratchets & Grinders Snap-on has even more exciting products for the auto sector, with our top picks being the 1/4” & 3/8” Cordless Ratchet with 14.4 Volt Lithium battery packs and the 18V Lithium Cordless Grinder.

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The ratchets boast 350 RPM’s 40Nm Torque Output. They feature digital variable speed trigger for precise control and a built-in brake, which stops the tool from throwing sockets and fasteners. A chromed wear bushing increases brake life, while over and under temperature protection keeps the tool operating at peek efficiency. The units utilize a 14.4V lithium ion battery pack that can also be used in Snap-on’s existing 7.2V lithium ion micro tools. The product also features a battery “Fuel Gage” LED that is cleverly integrated into the cushion grip handle.

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•Battery packs present a risk of fire, explosion and electric shock.

Charge battery pack only with charger provided.

Do not store battery packs at temperatures above 120° F (49° C) Do not discard used batteries; return them to a Snap-on repair center for recycling.

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The 18V Heavy Duty Lithium Cordless Angle Grinder/Cut –off Tool offers a flat head design for easy access, as well as 8000 RPM. It can be used with 4 1⁄2 and 5” wheels, and features a 7-position safety guard, electronic safety clutch as well as a motor screen that helps keep debris out of motor. A battery that rotates 270 degrees, together with anti-vibration handle and high stall torque, make this ideal for any serious workshop.

If you are too busy to read up on all the specs, you can view the very informative video on the Ratchets along with other MICROLITHIUM units available.

Use the following link in your browzer - http://snapon.co.za/t/ micro-lithium

PAGE 43

AutoForum - May / June 2015 Aftermarketplace

AutoForum - May / June 2015

Leaderquip Shows Off The Hunter 3 Minute Quick Check System Leaderquip used the SA Automechanika event to show off the Hunter complete 6 Point Quick Check System, a first in SA. Jan Labuschagne explains that the system can identify repair opportunities in an amazing 2:58 minutes and focuses on checking stopping, emissions, battery health, tyre pressure, tyre health and wheel alignment. Following the checking process, a comprehensive easy-to-understand printout with colour-coded graphics is generated to use when discussing the diagnosis with the customer. A separate print-out with more technical details is generated for the technician’s use.

Labuschagne is quick to point out that the Quick Check System with its 6 Point Check facility generates multiple opportunities for an enterprising business entrepreneur to dramatically increase sales of service and wheel alignments, as well as tyres, batteries and brake components. It also offers dozens of installation possibilities, with configurations for every individual shop.

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PAGE 44

Body repair insight in association with BodyShop News Australia

Contents The Future Of Sanding Is Here VirtualPaint World Skills SA Finalists PAGE 45

BODYSHOP NEWS

AutoForum - May / June 2015

The future of sanding is: dustfree - Clare Rutkiewicz

BODYSHOP

Having received a Highly Commended Award at this year’s Automechanika Johannesburg event, we were keen to learn more about the Catalfer Maxima CNC2 OneTech Dustless Sanding System. Distributed locally by Questok International, the product made for fascinating viewing at the company’s stand.

PAGE 46

We chatted to Questok Director Jacques Marais, who showed us the system in action.

Designed for sanding, the unit acts as a highly efficient dust vacuum and collection system, that – thanks to its lack of electric motor – requires no connecting wires. Of major interest to workshop owners is that the system eliminates the risk of sparks that constitute a fire hazard, making it far safer for employees and shop owners alike.

The company adds that there is no risk of failure in service, no technical assistance or maintenance is required and all tools and products remain close at hand – all while working with all conventional vacuum hand sanding blocks.

The Automechanika Johannesburg judges noted that the unit “helps to set an example for dustless, energy-saving sanders, its benefits helping to promote not only cost-effectiveness, but also a healthier working environment.”

In a comparison between the Catalfer and conventional air sanders, the energy saving of the former was dramatic! The conventional sander clocked in at 2.700 w/h while the Catalfer Maxima used only 1.350 w/h – half as much energy.

Marais points out that: “There are many unique patented abrasives included in the range which really push the boundaries to what was possible with paint prep work until now.

Questok also stocks a number of other panelshop related products – large and small – with currently more than 300 products on the website. “That will be increased to 2800 by the end of this month,” says Marais.

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PAGE 47

BODYSHOP NEWS

AutoForum - May / June 2015

Glasurit Mobile Van breaks cover at Automechanika JHB - Grant West

BASF Coatings Services launched their premium paint

innovative development for our Glasurit team.

brand Glasurit’s new mobile van, opposite the World Skills competition stand at the recent Automechanika

We can now prove the product’s full value through this

Show in Johannesburg. Glasurit partnered with the RMI

mobile facility. We park the van at the panel shop and

and WorldSkills, amongst other sponsors, to supply

use one of the customer’s spray booths in order to

paints and coatings to the winners of the vehicle spray

demonstrate the product’s capabilities.

painting practitioner category, in the SA leg of the 2015 WorldSkills Competition.

A technician will mix all the paint jobs from our van, as well as paint all the cars assigned for the trial run by the customer.”

Herbst also notes that this is a more convenient way of setting up the mixing banks for trials, as it is less time consuming.

“This concept allows us to demonstrate how we can increase productivity, by comparing past history data on the number of cars that would have been painted over the same period of time that the Glasurit van would have been set up for the trial period, as well as provide comparisons on consumption of paint and labour costs,” elaborates Herbst.

Prior to the unveiling of their mobile van, Glasurit had to face the challenges of demonstrating the efficiencies of their product range, whilst minimizing the inconvenience

“For us, running a trial with the Glasurit van at the panel

in terms of time and productivity to the potential

shop gives us an opportunity to give a preview to the

bodyshop customer.

customer with the aim of installing a permanent mixing bank at the end of the trial period,” he adds.

The Glasurit Van is complete with the latest paint technology and is designed to resemble the mixing room

The new Glasurit van, branded only with its trademark

of a state of the art panel shop.

colours, certainly gives the brand a lot more exposure.

“Technical students who attended the show as well as

The van is equipped with paint management tools such

industry visitors at large, were able to identify Glasurit

as computer software that models how to manage a

as one of the major role players in the market,” says

paint shop, including a stock management system. It

Geraldine Mupudzi, Marketing and Communications

carries equipment such as spectrometers - a hi-tech

Specialist.

paint gadget which has the ability to undertake colour retrieval from the panel of a car and, once connected to

Mupudzi concludes: “For the uninitiated, this is a great

the computer, calculates the formula to mix the exact

channel for us to create brand awareness and provide

paint colour.

product so potential customers can get first-hand experience with our products. It’s about taking the

Glasurit Regional Sales Manager, Vicus Herbst, said: “This new mobile van is an extremely exciting and

PAGE 48

product to the customer, wherever they are.”

World Skills SA Finalists One Step Closer To Brazil - Clare Rutkiewicz

The final round of the South African installation of the

The finalists from each trade were: car painting –

World Skills competition took place at the Expo Centre,

Ntebaleng Seema and Rabelani Malema; autobody

Nasrec, from May 6-9 with students and members of the

repair – Bongani Nkosi and Thabiso Mohale; automotive

trade getting a look in on the finalists’ work. This was the

technology (motor mechanics) – Willie Nel and Jason dos

last battle to represent South Africa in three automotive

Santos Maraou.

skills at the 2015 WorldSkills Competition in São Paulo, Brazil, from 11-16 August.

The World Skills area at Automechanika Johannesburg was certainly a busy one, with students and trade

The organisers decided unanimously that the team for

members, as well as press, watching in awe. Aer-O-

2015 would be much better prepared than last year, with

Cure’s specially designed spray booth provided a unique

more use of mentors and support from local stakeholders

insight into what goes on in this technically challenging

– all of whom provide their services voluntarily.

job, with glass viewing windows for visitors to watch the competitors at work.

In terms of this, the strategy for this year has involved replicating the requirements of the WorldSkills

The winners who will jet off to Brazil are:

Competition for the local elimination rounds and the

•

Rabelani Malema (Spraypainter)

finals, to ensure that the winners will know what to

•

Willem Nel (Automotive Technology)

expect when they arrive in Brazil.

•

Thabiso Mohale (Auto Body Repair)

The stages included regional events and then semi-finals which took place at the 2015 SA Automotive Week. At that event two finalists were selected for each discipline.

PAGE 49

BODYSHOP NEWS

AutoForum - May / June 2015

AkzoNobel’s Sikkens brand now distributed

by Allied Paint Solutions - Grant West

Allied Paint Solutions recently confirmed its strategic

In response to questions related to AkzoNobel’s

partnership agreement with AkzoNobel, on their leading

inconsistent presence here in the past, Heinz replied:

Sikkens range of products for the South African refinish

“AkzoNobel has always been committed to the South

market. The experience of their senior management

African market – we’ve always been here with Sikkens

team consisting of Anthony Kairuz and Fabio Vitale, has

and even Dynacoat – it is our visibility and understanding

allowed Allied Paint Solutions (APS) to provide a new

of the South African market which has not always been

distribution network for the premium Sikkens brand, with

at par with our ambition. We’ve always known that to

six main hubs strategically situated to serve the South

do business in South Africa we needed the right local

African automotive refinish sector in the most efficient

partners – but it was essential at the same time that we

and effective manor.

understood the market and key players too. We now have dedicated resources on the ground in South Africa

Josep Guiro, AkzoNobel’s Country Cluster Manager

and are proud to be able to fulfill the cornerstone of our

responsible for Africa’s refinish market, commented:

strategy – finding the right partners.”

“The first building block of our strategy was to establish a reliable and highly professional distribution network for

When asked about halting of cooperation with

our customers using Sikkens. The cooperation with Allied

AkzoNobel’s previous distribution partner, Imran Qutab,

Paint Solutions is part of our global growth strategy and

AkzoNobel Sales Manager South Africa, explained:

clear commitment to the South African Vehicle Refinishes

“Partnerships are about two parties that want the same

market”.

thing. When trajectories or goals of either party evolve or change over time, so do partnerships. In this instance

Drawing on specialists from their operations across

both parties choose to dissolve the partnership to bring

Europe and the Middle East, AkzoNobel will be directly

back focus to their own brands.”

involved in supporting the transfer of skills, knowledge and experience in the development of the various teams

Josep Guiro’s response to the choice of APS as their

within APS.

new partners was emphatic. “Because it is a true partnership in every sense of the word. Together we

Heinz Piskay, Business Director Europe South &

have close contacts across the board with all the stake

East, Middle East and Africa for AkzoNobel’s Vehicle

holders – Repairers, OEM’s, Associations and work

Refinishes business, said: “What the customers in this

providers, AkzoNobel – globally and APS in South

industry are asking for is simple – best in class products,

Africa. Most importantly, both AkzoNobel and Allied

efficient business solutions and most importantly a

Paint Solutions share an obsession and a passion - the

sustainable and future proof template to grow their

obsession to deliver what they promised and the passion

business. In short, customers want that Sikkens brand

to succeed.”

promise. In over 130 countries, 40,000 customers enjoy that brand promise of Sikkens.”

PAGE 50

Caption: Management teams from AkzoNobel, Sikkens and Allied Paint Solutions included Heinz, Fabio, Anthony and Imran amongst others.

Aps & Sikkens announce strategic alliance with crc - Grant West

At a separate function, the new partnership revealed the next step forward in their strategy of finding the right ambassadors for Sikkens. An excited Heinz Piskay commented: “While we are proud of our loyal customers who stood by us during our transition over the last few months, we are also very excited about the recent strategic partnership we entered with Collision Repairers Co-operation (CRC) and the new ambassadors this partnership shall bring.

The agreement, focused on customer development, has been designed to address the needs of CRC members.

“We are a major global player in the vehicle refinishes

In the centre of the agreement, is not only the product

market and a strategic partner of bodyshops around

supply and services support of AkzoNobel’s Premium

the globe. We have integrated this knowledge in our

brand Sikkens, but also support to grow and develop the

products, services and innovations,” added Piskay “We

network in line with AkzoNobel’s initiatives across the

are happy to deliver the benefits of years of experience

world.

and successful network partnerships to CRC in our collective drive to make the South African vehicle

As part of this alliance, CRC members will have access

refinishes industry future-proof.”

to instructional and consultative services developed

by AkzoNobel specifically for the bodyshop industry,

AkzoNobel started to ‘future-proof’ bodyshops within

spanning the categories of finance, information

their Acoat Selected programme across Germany and

technology, marketing, process improvement, sales

the Netherlands in 1976 and has continued to grow

service and talent development.

globally, with the South African leg of the programme launching via their strategic partners both from the

“I have been to see some of the 80 member shops that

supply as well as consumption side.

represent the CRC and I’m confident that they would clearly represent some of the leading bodyshops across

According to Guiro, AkzoNobel have and will continue

South Africa. Of course, the most important asset that

to invest heavily into the South African market: “And

we as AkzoNobel have is that each customer of ours is

while there has been staggering investment in human

an ambassador and that’s because we don’t only supply

resource, technical support, customer conversions and

paint – we bring to our business partners our insight, in

business sustainability, our most invaluable investment

bodyshop development and work-provision area” said

from the South African perspective is our investment in

Piskay.

bringing the latest technologies here first. For example - we launched our new flagship product Autowave MM

“We are proud to have been selected as the preferred

2.0 in parts of Europe in April of 2014. South Africa we

supplier to Collision Repairers Co-operative in South

launched the same in May 2014.”

Africa,” said Imran Qutab, Sales Manager South Africa in AkzoNobel’s Vehicle Refinishes business.

“It was here before it got to Spain, and most importantly, it was here with no additional cost to our SA partners.

“It is reflective of the shared passion both our

People have historically been using South Africa as

organizations have to lead change and incentivize

a dumping ground for their outdated technology or

business owners to graduate towards more sustainable,

introducing new technology at high premiums – we

market-leading business practices to improve their

believe our partners deserve the best we have – and that

profitability.”

is our biggest commitment to South Africa.”

Caption: Executive members from CRC, Allied Paint Solutions and AkzoNobel at the SIKKENS strategic alliance announcement.

PAGE 51

BODYSHOP NEWS

AutoForum - May / June 2015

CRA Conference discusses collision repair challenges This year’s Collision Repairers’ Association’s

ranging from 200 - 1 500kPa, with many modern cars

(CRA) conference took place at the local staging of

having 1 400 metres of laser welding which cannot be

Automechanika and for the most part, looked at how the

repaired with conventional welding equipment.

fast pace of technological developments in cars is taking its toll on the collision repair industry.

Cees Klaasen, of the Netherlands, discussed “Insurance Claims Technology, “ along with Peter Todd, the

Keynote speaker Andrew Marsh, from Auto Industry

President of the Insurance Institute of SA, who presented

Insider in the UK, talked about the current situation as

on the topic “Insurance Trends and Technology.”

well as his predictions on how it will progress over the next 10 years.

Busi Maile, co-founder and Programme Director of NF Apprentice covered the critical development of human

Automotive Refinisher’s Ian Groat, added that at present,

resources and apprentice training as a solution to the

1 500 types of metal are used in manufacturing vehicles.

skills shortage in the body repair industry. (For more on

Of these, 500 have only been invented in the last 5 years.

this topic, see “Apprentices Pay Their Way” on pg 26.)

This has resulted in a variance of torsional strengths

PAGE 52

Car-O-Liner’s Vision2 wins Gold again - Clare Rutkiewicz Vision2 is part of Car-O-Liner’s state-of-the-art

The software recently walked away with the Innovation

measuring software that guides the entire repair process

Award Gold Medal at Automechanika Johannesburg,

and performs automatic centering, measuring and

where judges commented: “In the eyes of the jury, Car-

documentation.

O-Liner’s Vision2 Software – which was launched at the show – exemplified a state-of-the-art means of quickly

The new Vision2 interface boasts user-friendly graphics

and efficiently measuring collision damaged vehicles,

and is described as so easy to use that technicians can

helping to reduce cycle times and aiding accurate,

now measure damaged vehicles 20% faster than when

efficient and safe alignment work throughout the repair

using previous versions of Vision software.

process.”

Vision2 is photo-based and integrated with Car-O-Data,

It is the second Automechanika win for the product,

globally renowned as the largest vehicle database,

having first won a gold medal at last year’s Innovation

making it easy to find all the vehicle information repairers

Awards at Automechanika Frankfurt.

need. It offers in excess of 14,900 measured vehicles in a 3D presentation format, all of which, the brand

Car-O-Liner products are distributed throughout Sub

explains, contributes to reduced cycle times and creates

Saharan Africa exclusively by Aer-O-Cure.

accurate and efficient alignment work.

PAGE 53

BODYSHOP NEWS

AutoForum - May / June 2015

VirtualPaint – An Efficient, Green, Paint Training System - Clare Rutkiewicz

One of the many highlights for visitors to the 2015

particular lesson plans and works in a number of modes

Automechanika Johannesburg event was the VirtualPaint

– competition and evaluation, as well as multiple levels of

spray paint training simulator. The unit combines state-of-

training.

the-art tracking software, with a real world spray gun, to create the perfect learning environment for refinishers.

Chambaud pointed out that of its many benefits is the fact that it is a very “friendly” system - students are happy to

We were lucky enough to have Hubert Chambaud from

participate in the training (we proved this as we fought

Workshop Equipment Systems, which is in located

over the chance to “paint” again). At the same time, there

in Vienne France, run through the system with us.

is no feeling of isolation, no trainee is alone in a spray

VirtualPaint has unlimited potential for training institutions

booth behind a mask and an overall, and importantly no

as well as end users, and not only boasts a realistic

time loss for drying between two applications.

feedback driven interface, it means environmental and cost saving thanks to the virtual paint. As one visitor to

Other highlights of the system include its ability to be

the stand noted, it is ideal for SA companies, as no paint

used without a spray booth, cutting down massively on

can be “misappropriated” either.

cost, the fact that it requires prep or clean up time, as well as its green credentials. Not surprising then that it

What we found fascinating is that the gun can be adjusted

has won an Innovation Award at Equip Auto in Paris in

to such varying degrees, that it seems to cover just about

2013 as well as walking away with an Innovation Award at

any situation. Viscosity of the paint, various paint layers

Automechanika Johannesburg 2015.

and film thickness are all considered.

Now, when can I get one installed at home?

Essentially, the system allows a user to “paint” a vehicle panel, then feeds back the density of the work, the amount – in Rand terms – of the paint used and wasted, and an overall cost and score. It can be adjusted for

PAGE 54

Pic Caption: The Workshop Equipment Systems team at Equip Auto In Paris, where the system won its first Innovation Award.

PAGE 55

BODYSHOP NEWS

AutoForum - May / June 2015

Can you trust your spot welder?

- Lori Lorenz As part of an assessment, I asked an apprentice “How

One of the more common problems we are facing is

do you test spot welds?” “Oh, we don’t have to do this

shunting - where the current is transferred through the

with our new spot welder” was the answer. Sure enough,

clamp, instead of flowing between the two electrodes

there was this ‘you beaut’ spot welder, 10 days old and

and heating the metal in between.

top of the range.

My apprentice was trained on it by the supplier, he gave me a run down on all the things it can do and, surprise, surprise, it beeped if the weld was successful and a green light with a tick confirmed that the beep was successful too, something like a double check.

We welded a sample, two pieces of door skin and yes, it beeped and the green light with the tick confirmed that the “beep was successful”.

So I asked if this confirmed a good weld and I got one

This can happen if the metal is not clean or adhesive or

of these looks that only a mother can love. “Ahh,” he

sealer is in-between the metal. Remember, a modern

muttered, storming off to his tool box and returning with

‘smart’ spot welder is measuring the resistance and

a screw driver that he skilfully pushed in between the

material thickness before calculating the welding

two pieces. He wiggled it a bit and confirmed that this

parameter for each weld.

was indeed a quality weld as the welding machine had already established.

However, it cannot tell whether it measured the resistance through the metal or through the clamp. It

We then destructive-tested the weld and – I am sure you

is also possible that the current is going through both

guessed the outcome – it failed. So much for this brand

– 60% through the metal and 40% through the clamp –

new, top of the range ‘Smart Welder’. I have visited many

again, the welder would see this as OK. Yet only 60%

shops since and have found the same problem over and

of the current was used for the weld. Needless to say

over again. I am seriously worried about the integrity of

that this weld is not successful, even though it has the

some of these repairs.

factory look.

I do not question the spot welders, but it showed once

One way to minimise shunting is by insulating the jaw

again the importance of destructively testing before

of your welding clamps. It may not be pretty, but until

EVERY spot welding job, as well as the need for better

someone invents an affordable set of shunting clamps, it

training.

is your best option.

The ‘weld successful’ feature is somewhat controversial.

The green light indicates that the welder was able to provide sufficient current and clamping power for the measured resistance. Whilst this is valid information, it is no assurance for a good spot weld and neither is the ‘factory look’ of the weld.

So, was the sales man telling fibs? No, but we need to understand that the welding of clean new metal is different from welding in a repair shop environment.

PAGE 56

Lori Lorenz is an experienced technician within the collision repair industry. Beside a trade certificate from Switzerland, he has an Australian Diploma of Automotive Management, a Diploma of Automotive Technical and Bachelor of Vocational Education. He teaches and manages the Automotive Academy. He teaches and manages the Automotive Academy and is passionate about education and technology.

Another common problem are worn and dirty welding tips. Again, even the best spot welder is fooled when it measures the resistance and calculates the correct parameters for the weld. It cannot see that some of the resistance comes from the dirty tips and the weld is compromised, even though it beeped and the weld has the factory look.

The shunting problem becomes even more unpredictable

Every model is different and has other welding

when we are welding multiple pieces of metal as we find

requirements! No one in their right mind would paint a

on a pillar, a sill, or welding a quarter panel to the pillar

car without a spray-out card, yet technicians in blissful

or dogleg. The welding current will follow the path of

ignorance weld critical components without any testing

least resistance and this could be through an old spot

whatsoever, where failure could endanger lives.

weld. So again, the weld can be jeopardised in spite of

ing in our industry is a relatively new technology and

the beep and green light because the welder cannot tell

many qualified technicians are not formally trained in its

the difference It is for these reasons that I teach to weld

use.

a piece of the old panel to the car and destructively test it on the vehicle. This is done before every weld job and

For further information go to:

no, it is not the welder that is changing, but the car.

www.automotive-academy.com.au

Car-O-Liner set for WorldSkills 2015 Car-O-Liner has announced its fourth sponsorship of

“We hope to inspire and change the lives of young

World Skills 2015 in August in São Paulo, Brazil.

people and to benchmark our organisation’s skills and training programmes.”

This will be the 43rd WorldSkills Competition, with young talent from more than 50 countries/regions displaying

“Car-O-Liner is honoured and committed to fulfilling its

their outstanding ability across 45 skills categories

sponsorship for the fourth consecutive event and see

from autobody repair and web design, to robotics and

World-Skills as a very important venue in this regard,”

landscape gardening, as they compete for the coveted

said Jonas Gunnarsson, Vice President and Manager,

title of “WorldSkills Champion”.

Business Unit Automotive at Car-O-Liner Group AB.

“The main purpose of this sponsorship is for Car-OLiner to support the younger generation in their quest for excellence within their chosen field, Autobody Repair.

PAGE 57

DIRECTORY LISTING

AutoForum - May / June 2015 Aftermarketplace Directory

To advertise your listing in AutoForum Aftermarketplace Directory contact us on 011 466 3733 or email: info@AutoForum.co.za

AUTO ELECTRICAL Auto Cosmos - Electrolog

Electronic Parts (Electrical) Catalogue

012 327 6210

Bosch

Parts, Accessories & Batteries

011 651 9600

Parts Incorporated Africa

Automotive Components & Accessories

011 879 6000

Highveld Garage Equipment

Air Conditioning Specialists

012 330 0540

Snap-on Equipment

Diagnostics Equipment

0861 762 766

Aer-O-Cure

Spray Booths,Chassis Aligners, Compressors & Welding Equipment

011 444 6454

Allied Paint Solutions - Sikkens

Automotive Paints

012 940 0381

BASF - Glasurit

Automotive Paints

012 681 9200

Hurricane

Chassis Aligners, Compressors & Spray Booths

083 628 2288

Aer-O-Cure

Pressure Washers & Vacuum Cleaners

011 444 6454

Highveld Garage Equipment

Pressure Washers & Vacuum Cleaners

012 330 0540

NAPA/Midas Group

Tools & Garage Equipment

011 879 6000

Aer-O-Cure

Electronic Chassis Straighteners

011 444 6454

Beissbarth

Wheel Alignment Equipment

011 651 9600

Bosch

Diagnostic Equipment

011 651 9600

Garage Trade Supplies

Wheel Service Equipment and Diagnostics

011 908 5199

Highveld Garage Equipment

Engine Analyser & Diagnostic Scanners

012 330 0540

Leaderquip

Wheel Alignment Equipment

011 334 1680

Midas

Diagnostic Tools & Garage Equipment

011 879 6000

Snap-on Diagnostics

Diagnostics Equipment

086 176 2766

Tenneco - Monroe

Shock Absorber testers

011 574 5602

Aer-O-Cure

Tools & Garage Equipment

011 444 6454

Beissbarth

Wheel Alignment Equipment

011 651 9600

Bosch

Diagnostic Equipment

011 651 9600

Highveld Garage Equipment

Tyre & Lifting Equipment & Tools

012 330 0540

Hurricane

Tools & Garage Equipment

083 628 2288

Ital Machinery

Brake & Clutch Machinery

011 483 3737

John Bean - Snap-on Equipment

Wheel Service Equipment

086 176 2766

Leaderquip

Tyre & Lifting Equipment & Tools

011 334 1680

NAPA/Midas Group

Tools & Garage Equipment

011 879 6000

PCL - AEI

Workshop equipment & Tools

011 474 7480

Snap-on Tools

Tools & Garage Equipment

086 176 2766

Alfa International

Brake Drums, Discs, Linings & Pads. Clutches & Flywheels

011 608 0801/3

AUDI Parts

Genuine OE Parts

086 043 4838

Auto Magneto

Alternators, Starter motors, electric & electronic parts

021 531 8144

Bosch

Parts, Accessories & Batteries

011 651 9600

GMSA

Genuine OE Parts

Midas

Aftermarket Parts & Accessories

Mahle

Engine parts, Filters & Thermal management

NAPA/Midas Group

Aftermarket Parts & Accessories

011 879 6000

Parts Incorporated Africa

Automotive Components & Accessories

011 879 6000

Tenneco

Shock Absorbers

011 574 5602

VW Parts

Genuine OE Parts

086 043 4737

ZF Lemforder

Genuine Replacement Parts

011 457 0000

Auto Cosmos - Electrolog

Electronic Parts (Electrical) Catalogue

012 327 6210

Bosch

Automotive Training Courses

011 651 9600

AIR CONDITIONING

BODY REPAIR EQUIPMENT

CLEANING EQUIPMENT

DIAGNOSTIC EQUIPMENT

GARAGE EQUIPMENT & TOOLS

PARTS MANUFACTURERS & DISTRIBUTORS

011 879 6000

SERVICES

PAGE 58

Secure the future of your workshop!

Bosch - your optimal workshop concept partner

Drive your business forward with Bosch through the automotive evolution and stay ahead of the pack. Bosch offers various workshop concept solutions meeting your individual needs. As a Bosch workshop concept partner you can offer your customer first class quality and you can profit from distinct advantages when partnering with Bosch: Internationally recognised brand Distinctive corporate identity Effective marketing and advertising programme Customer retention programme Comprehensive technical support portfolio, including ESI[tronic], Bosch diagnostics, technical training, hotline and field support Quality automotive parts at competitive prices National Deal Partner support programme Fleet Program Share the success of a strong brand in the workshop market, for more information, visit www.boschservice.co.za, or call Customer Careline 0861 267 247 *Terms and conditions apply

PAGE 59

re at r-o-cu e A t i s Vi

AutoForum - May / June 2015

5 ay 2C0e1ntre M h t 9 po 6urg Ex nesb Johan

Aer-o-cure provides an air-tight solution for refinishing professionals.

Aer-o-cure’s Combination Downdraught Spraybooths are designed for automotive refinishers that demand a reliable, high quality paint process with minimum running costs.

The powerful downdraft ventilation system guarantees a healthy working environment and optimal conditions for painting, removing all vehicle overspray immediately and ensuring a mirror-perfect finish after baking.

Minimising energy usage during both the painting and baking cycles is a high priority and is achieved through precisely controlling the motor’s speed via the Microprocessor control. Energy-saving neon lighting is utilised to provide uniform conditions allowing for correct colour tones to be achieved with absolute precision.

For a complete Aer-o-cure Spraybooth and Mixing Room solution, visit our website or call now for more information.

10 Reasons why you should choose an Aer-o-cure Combination Downdraught Spraybooth: • Microprocessor controlled, energy efficient • Manufactured in South Africa • OEM Approved • SABS Certified • Lower maintenance costs • Lower operational costs • Easily movable • Established in SA since 1980 • Proven after-sales service and support • Over 2000 spray booths produced since inception

STANDARD MIXING ROOMS MODELS: AM – 30 / 40 STANDARD SPRAYBOOTHS MODELS: AC60- 2800, AC75 – 2800 / 3400, AC90 – 2800 / 3400 OPTIONAL EXTRAS: Extraction • Waterborne Blowing System • Lights • Windows • Gas Burners

For the full range visit: www.aerocure.co.za

Automotive Bodyshop Equipment Aer-o-cure PTY (Ltd) • SADC Registered Manufacturer and Exporter 8 Lees Street, Wynberg, 2090, Johannesburg, South Africa. PO Box 137 Strathavon, 2031

PAGE 60

GraphicWerx • AOC_Ad5_AutoForum_3042

Tel: +27 11 444 6454 Fax: +27 11 444 5677 e-Mail: info@aerocure.co.za * Product / Colour may vary from image provided, subject to stock availability. (E&OE)