May/June 2019 Window Magazine

ON RENTAL HOUSING

M AY J U N 2 0 1 9

CO CHAIR

Terri Needham, PS Landscapes

CO CHAIR

Ryan Harmon, Camp Construction

THIS ISSUE:

2019

Jockeys & Juleps Trade Show

14

PG.

Top 10 Reasons You Need a Day at the Races 14 What's So Special About Our Property of the Year Finalists 16 What's Next for Apartment Technology 25 T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

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CONTENTS MAY / JUNE 2019 ISSUE

FEATURES 16 Property of the Year Finalists 19 Property of the Year Awards Registration

20 Advocating Future

Multifamily Industry

22 Vegas Night Recap 26 Spring Golf at Top Golf

14 2019 Jockeys & Juleps Trade Show

15 Trade Show Registration 21 Business Exchange Lottery 25 Apartment Technology What's Next

M AY / J U N E /

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Austin Apartment Association 2 0 1 8 -2 019

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director

IN EV E RY I SSUE 5 6 8 10 11

Leadership Calendar President’s Perspective New Members Diamond Sponsors

12 28 30 32 36

Industry Update Market Update Education Opportunities Law in Order Products/Services Directory

Emily Blair

Editor Jennifer Cox (512) 323-0990

Administrative Staff Emily Blair, Executive Vice President, emily@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations,

paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication,

jennifer@austinaptassoc.com Jerrica Deloney Witte, Director of Education jerrica@austinaptassoc.com

Jeanette Gonzalez, Receptionist, Admin. Assistant,

jeanette@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development

robbie@austinaptassoc.com Event Photos by David Cox www.davidcox.org

Design by Graphic Engine Design Studio

www.GraphicEngine.net

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ADVE RTI SE R I N DE X IFC Austin Energy

49 Ameristar

1

Gage Multifamily

53 Compound Security

2

Camp Construction

55 Charter Furniture

7

Century A/C Supply

57 BG Multifamily

9

Maintenance Supply

59 Ameristar

39 WASH

IBC A&A Wrecker and Recovery

41 CSC Service Works

OBC Rago Personnel LLC

47 Austin Estate Gate The advertising and article submission deadline for the July/August 2019 issue of Window on Rental Housing is May 15, 2019. The advertising and article submission deadline for the September/October 2019 issue of Window on Rental Housing is July 15, 2019. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2018 -2019 EX ECUTIV E COMMIT TEE

2018-2019 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Services Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Shannon Green, Weinstein Properties Lyndsay Hanes, CAM, CAPS, CPM, Topaz Asset Management

Renee Zahn CAM, NALP, ARM, CPM

Greystar

Sandy Eckhardt CREA Management President-elect

Terri Needham

Ryan Harmon, CAS, Camp Construction

CAS

Sam Levassar, CAS, Camp Construction

PS Landscapes

President

Jade Lovera, CAM

Vice President

Stephanie Naylor, CAS, Flooring Warehouse Chelsea Kneeland, CAS, RentPath Shay Mickler, The Liberty Group Lindsey Osborne, CAS, LDG Development Stephanie Petersen, CAM Bluebonnet Commercial Management Christi Pyle, CAM, CAPS, LDG Development

Stephani Park Roscoe Properties Secretary/Treasurer

Christy Sanchez,

Katya Watson

Theresa Ebner

Tracey Slappey-Scott, Pinnacle

CPM

CAM

CAM, CAPS, CPM LDG Development Past President

Missy Sterns, CAPS, LDG Development

Alliance Residential

Greystar

VP at Large

VP at Large

A A A PAST PRE SIDENTS John Harrison* (64) Frank Montgomery* (65) Jim Eichelberger* (66) Andy Wagner* (67) Ray Littlefield* (68) George Nalle* (69) Don Jackson (70) Gene McGregor (71)* Ed Hamel (72) Barry Gillingwater* (73) James Raper (74) Rich Ellmer (75)

Jim Solt* (76) Steve Colella (77) Ted Hendricks* (78) Hank Guerrero* (79) Don Tait (80) Ray Head (81) Ed Norton (82) Bob Benson (83) Jimmy C. Elliott (84) Joe Sharp (85) Dick Obenhaus (86) Susan Melton (87)

Carl E. Beck (88) Kim M. McGregor (89) Beth Holt (90) David Stapleton, CPM (91) Sheri Gallo (92) Gina Roberts (93) Carol Martine, CPM (94) Keith Warner (95) Michael R. Hill, CPM (96) Vicki L. Sharp, NALP, CAPS

Anna Kelley* (99)

(97)

Sherry Perrin (07-08)

Kim M. McGregor (98)

Jana Ellis (08-09)

*deceased

PSC Members at Large

Of Counsel

Bill Roland, CPM, CCIM (00-01) Tami Martin, NALP, CAMT, CAM, CAPS (01-02) Carol Martine, CPM (02-03) Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07)

Kara Garst (09-10) Sarah Thompson (10-11) Brooke Mahoney, CAPS

(11-12)

Sandy Eckhardt (12-13) Colleen Grahn (13-14) Robbie Robinson (14-15) Gus Villegas (15-16) Theresa Ebner (16-17) Dwayne Stewart (17-18)

2018- 2019 COMMIT TE E CH AIR PER SONS Austin Supervisors Council

Investment Committee

Communications Advisory

Leadership

Kimberly Faulkner Tracy Slappey-Scott

Lindsay Doud, CAS Stephanie Naylor, CAS

Stephanie Petersen, CAM Ben Wells, CAS Theresa Ebner Legislative

Lindsay Doud, CAS Toni Rackley

Shannon Green Lyndsay Hanes, CPM Katya Watson, CAM

Education Advisory Council

Membership A Team

Community Outreach

Dedra Bouffard, CAM Food Drive

Stephanie Naylor, CAS Terri Needham, CAS Paige Russell, CAM

Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team

Cindi Reed Ryan Harmon, CAS

NextGen

Tiffany Angelle Blankman Shay Mickler Kelsea Vernon Theresa Ebner, CAM, CAPS, CPM Gus Villegas

Lindsay Doud, CAS Brian Hackworth, CAS Ryan Harmon, CAS Chelsea Kneeland, CAS Shay Mickler, CAM, CAS Toni Rackley Anna Samaratunga, CAS Haydee Scott, CAS

Products & Services Council

Strategic Plan Task Force

Political Action

Terri Needham CAS, Chair Lindsey Osborne, CAS, Chair-elect Rene Flores, CAS, Vice Chair Eric Watson, CAMT, CAS, Immediate Past Chair

Bill Warren, Warren Law Firm Texas Apartment Association

512-479‑6252

National Apartment Association

703‑518‑6141

Meagan Johnston, CAPS Jade Lovera, CAM Chelsea Kneeland, CAS Stephanie Naylor, CAS

M AY / J U N E / 2 0 1 9 /

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Calendar of EVENTS

MAY 2019 PLACE

TIME

7

Legislative Committee – CLOSED MEETING

AAA

9:30am

8

AAA Lyceum Module Two

AAA

9am-4pm

9

Whose Line Is It Now? Better Team Communication Using IMPROV

AAA 8:30am-11:30am

9

Learn at Lunch: The 4-1-1 on HVAC for Managers

AAA

14-17 NALP Credential Course

DATE EVENT

12pm-1pm

AAA 8:30am-4:30pm

14

A-Team Happy Hour

TBA

3:30pm-5pm

21

Leasing Bootcamp

AAA 8:30am-11:30am

21

NextGen Happy Hour

TBA

23

JOCKEYS AND JULEPS: A DAY AT THE RACES TRADE SHOW

Palmer Events Center

3:30pm-5pm

4pm-8pm

24&27 AAA Office Closed

6

28

Executive Committee – CLOSED MEETING

AAA

12pm

28

AAA Board of Directors

AAA

5pm

29

Maintenance Round Table

AAA

2pm-3:30pm

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JUNE 2019 PLACE

TIME

4

Legislative Committee – CLOSED MEETING

AAA

7

PROPERTY OF THE YEAR & OFFICER INSTALLATION

Hyatt Regency Downtown 7pm-10pm

13

Learn at Lunch: Effective & Efficient Bid Collections

AAA

12pm-1pm

AAA

9am

18 Communications

Advisory Committee 18

ROI Exchange: Preventive & Overlooked Maintenance

AAA

18

NextGen Committee

AAA

26-29 NAA Education

Conference and Expo Denver

9:30am

11:30am-1pm 12pm shutterstock

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President’s

PERSPECTIVE THANKS FOR THE PAST YEAR Renee Zahn, NALP, CAM, ARM, CPM Greystar Real Estate Partners 2018-2019 President

What to do you hope to achieve in your presidency?

I am so honored to have the opportunity to serve the Austin Apartment Association. This year I am hopeful to broadcast even further the best kept secret of our industry. Our association works to give back in so many ways to our industry. This year,

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I hope to define our scope by working to draft a strategic plan (aka writing down our goals and officially memorializing them).

After all, they say that goals that aren’t written down are just dreams. We also have some big shoes to fill with our own association executive, Kristan Arrona, set to retire this year. It is no secret that this is going to be a huge task. She has poured herself into the Austin Apartment Association for more than 26 years, and has been a secret to the success of the association.

Well, one out of two ain’t bad right?

We celebrated Kristan Arrona’s many accomplishments with an amazing retirement gathering in October and the search committee went straight to work to find her replacement. Emily Blair has stepped into the role and is already making an impact on the

organization. While the strategic plan is certainly not finalized, we will be well underway in the research and drafting process as my term comes to an end, and we have a strong executive committee committed to seeing it through before the end of the year.

What does AAA need from its members?

All I ask is that each of you find your passion and give back. I have also learned that there are so many ways to give back.

Giving back to the association can be with your time, with your expertise, with your creativity, and on occasion, we might ask for a donation or two. It is no secret that the Austin Apartment Association would not be successful without the members. Dip your toe in and attend a meeting. If you aren’t sure what to do…. ask.

If you aren’t sure how some-

shutterstock

W

ow, I can’t believe my year of service as the president of the Austin Apartment Association is wrapping up. I am so grateful for the opportunity to have served such an amazing organization. What has been one of the quickest twelve months of my career has also proven to be the most rewarding. At the beginning of this journey I was asked a couple of questions that lead to some important goals. Let’s look at these goals and what results have come about.

No matter the season...

StudentHousing@supplyHQ.com

866-922-6787 Proud Member of

we are always ready to serve you! thing works…. ask. There is no silly question, and the only real secret of the Austin Apartment Association is that it is the best kept secret of the industry.

While I can’t say that I fully executed my two goals, the organization and our members finished strong. This year our members raised a phenomenal $63,000 for the Doc and Gayle Young Food Drive, and with this money we were able to feed 1,350 families in Central Texas for the Thanksgiving holiday. In addition, we were able to donate $5,000 to surrounding area food banks. Our membership hit the elusive 1,100-member mark last fall and our M Team has done an amazing job with their retention efforts netting the Austin Apartment Association 83% retention rate. With this year being a legislative year, our members were called to serve and advocate during Day at the Capital and they

showed up strong with an impressive 67 members representing the Austin Apartment Association. What was most inspiring during Day at the Capital was the representation from

our Next Gen group…let’s just say we showed up in numbers and Houston took notice.

As I look back on this year, I am incredibly humbled by the experience

that I was afforded serving the Austin Apartment Association. As I began my involvement with the Austin Apartment Association, I continued to hear people reference the group as an extension of their family. I could not agree with this more. Just like my family, we didn’t always agree, the things each of us are passionate about, we fight for, but most importantly, if someone else were ever to mess with one our members you would see where the true family connection lies.

I continue to see the Austin Apartment Association as one of the best kept secrets of the real estate industry in Austin, Texas. This association has given me skills that I will take with me for the remainder of my life.

I have learned how to gain consensus, how to sit back and listen, when to speak up, and most importantly…I am now a confessed hugger.

M AY / J U N E / 2 0 1 9 /

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New MEMBERS AAA welcomes these new members who joined the association between February 1, 2019 and March 29, 2019. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

See all AAA supplier members in the online Supplier & Buyer’s Guide at web.austinaptassoc.com/search

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS Black Realty Management, Inc. Horseshoe Bay, TX Number reported units: 13

Byrne Properties

Austin, TX Number reported units: 0

Estage Property Management

Austin, TX Number reported units: 176

Franklin Apartment Management

San Antonio, TX Number reported units: 183

Henson Properties

Round Rock, TX Number reported units: 1

McKee Family Real Estate LLC Austin, TX Number reported units: 1

Morningside Equities Group, Inc.

Chicago, IL Number reported units: 238

Peak Campus

San Marcos, TX Number reported units: 817

RISE Residential

Dallas, TX Number reported units: 504

Smith Properties

Austin, TX Number reported units: 1

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Texla Housing

Lafayette, LA Number reported units: 134

NEW SUPPLIER MEMBERS ComputerOnline Service & Internet ALN Apartment Data, INC Karen Nelson 2611 Westgrove Suite 104 Carrollton, TX 75006 972-931-2553 www.alndata.com

Odor Control

Austin Bio Clean Shawn Casinader 6001 W Parmer Ln. Ste. 370-401 Austin, TX 78727 512-772-3733 www.austinbioclean.com

Towing-Wrecker Service Capital Parking Matthew Albertson 5119 E 7th Street Austin, TX 78702 512-334-9090

Swimming PoolRepair & Renovation

Clear Expectations Michael West 2802 Flintrock Trace, Ste 269 Austin, TX 78738 (512) 761-3518 www.austinpoolspaservice. com

Roofs-Contractors

D-7 Roofing Travis Webb 4200 Burch Dr Del Valle, TX 78617 512-852-8177 www.d-7roofing.com

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Tax Consultants

Harding And Carbone, Inc. Michael Guardiola 1235 North Loop West, Suite 205 Houston, TX 77008 713-664-1215 www.hctax.com

Roofs-Contractors

Hustad Companies Will Moore 2802 Flintrock Trace #321 Austin, TX 78738 512-585-2630 www.hustadcompany.com

Staffing Services

R&L Building Group Clayton Grett 3527 Mansfield Street Houston, TX 77091 713-686-8899 www.rlbuildinggroup.com

Water Heaters & Boilers

Rinnai Tankless Water Heaters Anthony Passe 103 International Drive Peachtree City, GA 30269 512-966-1675 www.rinnai.us

Security Systems

Securitas Security Services Inc Justin Brinkman 505 E Huntland Dr Suite 500 Austin, TX 78752 972-322-4174 www.securitasinc.com

Security & Surveillance

Security 101 - Austin Randy Guidry 8920 Business Park Dr Ste. 250 Austin, TX 78759 512-633-6872 www.security101-austin.com

LandscapingContractors & Maintenance SNG Environmental Glen Wardlaw 11113 Real Quiet Dr Austin, TX 78748 512-410-7846 www.sngenvironmental.com

Sustainability Solutions Jenni Steele 1200 Lakeside Parkway Suite 450 Flower Mound, TX 75028 800-831-8383 www.sasconserve.com

Package Storage Solutions The Package Center Souheil Sassi 13100 Wortham Center Dr., 3 rd floor Houston, TX 77065 281-271-4111 www.packagecenter.com

Swimming PoolRepair & Renovation

Toms Construction Concepts Terry Stevens 209 Lookout RD Hutto, TX 78634 936-581-1555

Waterproofing

Westcoat Specialty Coating Systems Grant Scelzi 4007 Lockridge St San Diego, CA 92102 800-250-4519 www.westcoat.com

A/C-Systems Service & Repair

Zane Mechanical Matt Bier 6504 Danwood Dr Austin, TX 78759 512-409-4920

Industry UPDATE REGIONAL AND LOCAL HOUSING ASSESMENTS

By Paul Cauduro, AAA Director of Government Relations

Regional Fair Housing Assessments Identifies Rental Barriers

The finding that most directly affects the rental housing industry is that strict rental policies limit housing options and are causing disproportional impacts on disabled and low-income populations.

12

The Central Texas Assessment of Fair Housing (CTAFA) document is now complete and the findings are a mixed bag of lingering issues that the region has known and is trying to confront while others are findings are likely to spur debate and usher in new efforts to keep them from taking deep root. The document underwent a 30-day public comment period and a final draft document is slated to be submitted to the U.S. Department of Housing and Urban Development (HUD). The analysis of fair housing is required in order to received federal funds used for housing programs.

The document comes on the heels of some controversy surrounding the how cities and regions discover fair housing failures and challenges and work to overcome them. In early 2018, the Trump administration announced that they would be suspending an Obama era rule crafted to better assess fair housing challenges. The need to assess fair housing challenges is

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embedded in the Fair Housing Act of 1968, but assessment requirement was never fully implemented by HUD until the Obama administration drafted the “Assessment of Fair Housing” (AFH) rules. The AFH rules were accompanied by the creation of a computer-aided fair housing assessment tool.

When the Trump administration suspended the AFH rule it caused confusion surrounding how cites would analyzing and subsequently “affirmatively further fair housing” choice because many cities had already begun complying with the new AFH rule. In the end, the rule suspension caused cities to revert back to completing an Analysis of Impediments (AI) to Fair Housing Choice as had been done prior to the Obama rule.

The CTAFA document is an AI but it does contain many assessment aspects that were part of the AFH rule.

However, what makes the CFATA document particularly unique is that is a regional assessment of fair housing and, in fact, is one of only a very few regional assessments ever performed.

It is also the largest regional assessment ever performed and takes in the cities of Austin, Georgetown, Pfluger-

ville and Round Rock along with Travis and Williamson Counties. Several area housing authorities also participated in the report.

The regional joint effort approach was taken by these participating jurisdictions not only to save some money through collaboration but also in acknowledgment that fair housing issues, and possible patterns of discrimination, likely extend beyond city and county boundaries. The regional view is also deemed necessary to fully understand demographic patterns and housing market trends.

Through surveys, community engagement programs, focus groups and “pop up” events to gather opinions, the CTAFA lists many findings, and, as stated, some of the findings have been previously identified in past reports while others have not.

For example, like past AI’s, the CFAFA finds that cities are limited by state law in their ability to use inclusionary zoning as a tool to broaden housing choices. The report also repeats past findings regarding the challenge for federal Housing Choice Voucher (HCV) holders to find suitable housing. Yet, it is interesting to note that the report also states that Austin “stands out” for its “many affordable housing options, both publicly and subsidized rentals and rentals affordable to Housing Choice Voucher Holders”. Since this is a regional assessment one can only assume that while Austin may have units available for HCV holders the surrounding cities may not.

The finding that most directly affects the rental housing industry is that strict rental policies limit housing options and are causing disproportional impacts on disabled and low-income populations. The strict rental policies cited are the “3x rent income requirement”. The report states that Texas law prohibiting cities from including Source of Income as a protected class is preventing renters from claiming legal unearned income such as child support and disability insurance as eligible for the 3x income threshold.

Another rental policy cited is “onerous criminal lookback periods that

do not take into account severity of crime or time period in which is was committed”.

It will now be interesting to see how the findings of the regional assessment approach extend to new policies and housing development decisions in each of the participating cities. The report states that “city staffs are resource constrained and already committed to workplans to respond to the growing housing crisis." In other words, cities are so busy trying to manage growth that they simply to not have the capacity to fully act on housing barriers identified in the report.

The report’s participating cities seem to agree that a regional working group be formed to craft a workplan to overcome the fair housing barriers identified. It is also stated that the Regional Affordability Committee convened by the City of Austin several years ago could serve this role. Either way, the Austin Apartment Association will be asserting our role as stakeholders and will fully participate in any city or regional discussion spurred by the CFAFA. To view the document, go to www.centraltexasfairhousing.org.

San Marcos Housing Assessment

Although not related to the CFAFA, but yet performed by the same consultant, the City of San Marcos has issued a “Housing Needs Assessment” (HNA). This assessment was done as part of the city’s Workforce Housing Task Force effort.

The aim of this Task Force is to develop a comprehensive housing policy aimed at addressing the housing challenges facing working families. The findings of the HNA are that while San Marcos seems to have plenty of student housing, students still have difficulty finding affordable units to rent. The same holds true for family seeking units with more than one or two bedrooms. The findings also suggest that the affordable units that exist in San Marcos are in need of repair and are older

than what is desired.

The San Marcos Workforce Housing Task Force was originally created to identify strategies to increase homeownership opportunities for its workforce, but it has now recognized that rental housing in an integral component of any workforce housing policies and has since expanded its scope to craft housing policy recommendations to increase housing opportunities for renters as well.

A draft Work Force Housing action plan is expected in mid-June and final recommendations are due this fall.

For more information go to https:// www.sanmarcostx.gov/1635/Workforce-Housing-Task-Force.

Contributions to the Political Action Committee Always Welcome Whether it is attending the annual reception or golfing on a beautiful spring or fall day, contributions to the PAC are very much appreciated and always welcome.

Listed below are the investors who made independent contributions to Apartment PAC Austin since June of 2018. These members know contributing to Apartment PAC Austin is an investment in the apartment industry and their contributions help keep the apartment industry thriving and free from burdensome taxes, regulations and fees.

To learn more about the PAC and give back to the industry by making an investment go to www.austinaptassoc. com/apartment-pac-austin.

Capitol View Penthouse Level Carol Martine Colleen Grahn Sandy Eckhardt Stephani Park Lady Bird Lake View Level Bill Roland Michelle Powell Terri Needham Theresa Ebner

Austin City View Level Adrian Garcia Ben Wells Cheryl Leonard Christy Sanchez Eric Leonard Gus Villegas Josh Nichols Kimberly Faulkner Shonna Marquis Stephanie Naylor Stephanie Petersen Downtown Studio Level Amy Maples Anna Samaratunga Beverly Boyd-Miller Brian Hackworth Brooke Mahoney-Livesay Chelsea Kneeland Christi Pyle Cindi Bewley Connie Calix Danielle Archuleta Danielle Courtney Deborah Ray Vogel Dedra Bouffard Gina Frazza-Stowers Haydee Scott James & Linda Thompson Jarrett Isbell Johnny Atkinson Josh Nichols Kelsea Vernon Kim McGregor Kris Burleson Lindsay Doud Lindsey Osborne Lyndsay Hanes Marisse Nixon Missy Sterns Nikki Burleson Paul Cauduro Rene Flores Renee Zahn Ronny Stephens Ryan Harmon Sam Levassar Shay Mickler Steve Matcha Toni Rackley

Thanks to our Apartment PAC Austin investors at every level!

M AY / J U N E / 2 0 1 9 /

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2019 Property of the Year

Finalists

The scores are in and the properties all have been notified…now all that’s left is final judging and the award ceremony on June 7th! Ladies and gentlemen, we are proud to announce the 2019 AAA Property of the Year Award finalists.

This year, we asked our finalists to give us “ONE THING” they think makes their property stand out from the competition.

Lease-up Property TIE AFTER BLIND SHOPS

(affordable and mid/high-rise not included in this category) Any property that is less than 18 months old and less than 70% occupied at the time of nomination Affinity at Round Rock, Capstone Real Estate Services Edgewater, Lantower Luxury Living North Creek, Sparrow Partners Palo Verde, Greystar Community. That’s what makes Affinity at Round Rock stand out against the competition. We’re not just renting apartments, we’re creating and continuing an active lifestyle for our enthusiastic residents. This starts with our team’s initial contact with a potential resident all the way through the leasing process and welcoming them as part of our community. We take pride in knowing who each person is to help create a sense of purpose for their new adventure. We love knowing each resident, and that also helps us connect them with our prospects with similar interests or histories. That connection makes them immediately feel like they belong here. Residents are never just an apartment number, they are part of the Affinity family.

At Edgewater, you experience a unique beach-themed, island oasis atmosphere with our crystal blue water and Texassized heated plunge pool, surrounded by towering palm trees.

As Hutto’s premier apartment community, we are thrilled to offer a luxurious lifestyle for our residents at North Creek Apartments. From our 24/hour gym, cardio theater, and coffee bar to our relaxing pool, outdoor games, and putting green, we have something to offer everyone. North Creek’s spacious floorplans

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feature granite countertops, stainless steel appliances, and wood laminate flooring.

Our meticulously landscaped grounds provide ample room to relax outdoors under the beautiful Texas skies.

From the beginning, our team members were not leasing apartments; we were forming a community. Many of the prospects on the other end of the phone became our very first residents. What happened next was incredible. After solidifying bonds with our team members, our first residents started becoming close friends with one another. As more of our residents moved in, we saw a Palo Verde welcoming committee form. We have nurtured this by holding fun resident events such as trivia nights, gift exchanges, painting with a twist, and poolside yoga. We routinely witness new residents waving to one another and walking throughout the community together.

From an insider and resident’s perspective, Palo Verde is a community where everyone knows your name.

Mid/High-Rise Award 2014 and before NEW CLASSIFICATION

Any property built in 2014 or earlier that is five stories or more, has interior corridors, elevators and parking garage.

Coldwater Apartments, Greystar Gibson Flats, Greystar SkyHouse Austin, Simpson Property Group One thing that makes Gibson Flats so special is the overall vibe of our community. We are a vibrant, boutique community settled in the heart of South Lamar.

The moment you walk through our front door, you feel the good vibes! All of our residents, vendors, guests and team members are a part of our Gibson Flats family and give off #goodvibesonly.

Mid/High-Rise Award 2015 and later NEW CLASSIFICATION

Any property built in 2015 to present that is five stories or more, has interior corridors, elevators and parking garage.

Edison, Roscoe Properties Seven, Greystar The Bowie, Pinnacle​ The Bowie stands out from the rest as one of the top 10 tallest buildings in Austin, making it a part of our ever-growing beautiful Austin skyline & history.

The residents & team are proud of the modern finishes and architecture of the building, but the views within & looking out are what make living and working at The Bowie special. The moment you walk into our stunning lobby, you are greeted by our 24-hour Concierge team, here to help with all of your needs. Head to our 10th floor leasing office where the views begin! Everyone is blown away at the magnificent view overlooking Lady Bird Lake, Zilker Park and Westlake Hills. It only gets better, as the 31st floor clubhouse offers upper downtown sights that include UT Tower, State Capitol and Texas Hill Country. The last stop is the most breathtaking! Come find the city’s highest heated pool on the 36th floor, forget your worries and take in the Austin casual scene. The Bowie rooftop deck offers a 360-skyline view from the Capitol Corridors and beyond the Colorado River.

Affordable Housing Any affordable housing property. Must have income and rent restrictions on greater than 50% of total number of units (e.g.

HTC, AHDP, Bond, HOME, Housing Trust Fund and COA Smart Housing) Harris Branch Seniors, Capstone Real Estate Services

Paddock at Norwood, Capstone Real Estate Services Villages of Ben White, Capstone Real Estate Services Here at the Paddock at Norwood, we strive to provide exceptional customer service to all who walk through our doors. We value our residents’ feedback and experience to gain their loyalty by providing them a sense of community. We conduct monthly events such as holiday parties, free health screenings, family game nights, home buyers classes and movies in the park. We also stay connected with them using our resident app, notifying them of current events, community news and even a personal Happy Birthday message! In addition to providing a sense of community, we take pride in the condition and appearance of our property to ensure our residents have a lovely place to call home.

Emerald Award NEW CLASSIFICATION

Any garden-style property with four stories or fewer and surface parking built between 2010 and 2017 Bexley at Lakeline, Weinstein Properties Indigo, Greystar The Michael at Presidio, Greystar Aside from providing exceptional service, our community at Bexley at Lakeline and its amenities were designed with our resident’s comfort in mind!

Diamond Award 50-299 units built between 2000 and 2009 3500 Westlake Apartments, Greystar Broadstone Crossing, Alliance Residential Company Hudson Miramont, Roscoe Properties The one thing that sets 3500 Westlake Apartments apart from the competition is that our residents call their community home, not an apartment. The reason our residents call 3500 Westlake home is due to our home-like atmosphere. Our residents come home to spacious floorplans including one of the largest 3 bedroom 2.5 bath apartment homes in the Westlake Hill Country area. Our residents also call 3500 Westlake home because of our large private backyards and 10 foot ceilings in

every floor plan offered. These features combined make 3500 Westlake unique and a place that residents love to call home.

Broadstone Crossing’s one special thing has to be our teams amazing attention to detail. Welcome gifts, resident events, 24 hour work order responses, and while overcoming renovation challenges, our team has still managed to be consistently awarded “Cleanest Property of the Year” and maintaining amazing online reviews.

Our Dale Carnegie trained and tested leasing team have gone above and beyond year after year in helping the property keep occupancy over 93% and manage an average of 57% on resident retention for 2018! Our eye for the ordinary and making it EXTRAordinary is what makes Broadstone so special.

From panoramic Hill Country views, to serene pool settings, to elegant apartment home finishes, Hudson Miramont is a beautifully thought-out community that blends natural elegance with modern luxuries for the ultimate “wow factor”.

But, the most important wow factor one won’t find anywhere else is our stellar team. From management to maintenance, our team approaches each day with an extreme attention to detail and a passion for creating unparalleled living experience at our community. The exemplary customer service provided by our team members at Hudson Miramont is responsible for creating the exquisite lifestyle our residents deserve.

Diamond Award 300+ units built between 2000 and 2009 Bristol Heights, Alliance Residential Company Marquis Parkside, CWS Apartment Homes, LLC Villas Tech Ridge, Alliance Residential Company Bristol Heights has a team that is willing to go above and beyond to ensure our residents feel at home, and provide them with a community that they are sure to recommend to friends and family. The Business Manager has an open-door policy; residents always leave the office knowing they were listened to, and have the confidence that action will come from their conversation. The leasing team is empowered to

make decisions they feel would provide the best customer service approach. The service team works diligently so they can respond to service requests within 24-hours of them being submitted so that every resident feels like they are our number one priority. The entire Bristol Heights team is hands-on with the property, and will do what it takes for the community to shine the brightest in our market.

Marquis Parkside is an excellent choice for North Austin apartments. The one thing that makes our community special is that we are an established community that offers our residents the feel of being home. Our apartment community features tall, 9-ft ceilings complimented with crown molding for a touch of elegance. Your home also comes with full sized washer and dryer connections for added convenience as well as a patio or balcony for additional storage and entertainment space. Our amenities include a luxury pool with grilling stations, plenty of seating to relax and soak up the sun, a 24- hour fitness center, and a business center with complimentary printing.

Villas Tech Ridge’s ONE SPECIAL THING is our Smart Apartments! Smarthome features are becoming a “musthave” item for many of today’s tech-savvy renters who are looking for increased convenience and comfort in their homes.

Villas Tech Ridge offers our residents the convenience of being able to unlock the door from their car. One of our residents shared that their job requires them to travel frequently and they love being able to control the lights and thermostat from the app on their phone from anywhere.

Our Smart Apartments are the perfect example of what makes us so special!

Sapphire Award 50-299 units built between 1990 and 1999 Creekstone Apartments, Greystar Regal Parc Apartments, Greystar Somerset Townhomes, Alliance Residential Company Here at Creekstone we offer luxury living combined with “the best bang for your buck”. Creekstone’s units are the epitome of comfortable living, with granite countertops, stainless steel appliance package, cherry wood/ grey cabinetry and wood

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flooring. Our unmatched pricing paired with our beyond expectations commitment to each and every resident continues to set it apart from the competition.

At Regal Parc we pride ourselves in making everyone feel at home. We work to build a lasting connection from move-in to moveout. Our posts on social media allow us to engage with our residents on a daily basis. These interactive campaigns help us promote resident events such as Facebook bingo, pet photo contest and guessing games. It also helps us showcase our community with virtual tours, availability and community updates. We are able to target an audience and build a community around our brand. The best part is that our residents can reach out at any given time.

What makes Somerset Townhomes so special is that it is a tucked away oasis in the heart of Austin. Somerset Townhomes strives to provide a welcoming atmosphere with all the perks and amenities that make our residents feel at home. We are a small boutique style property that provides a concierge style living experience. Being a small community, our team has more time to focus on our residents wants and needs to ensure we provide them with experiences that they truly enjoy. Some days we may drop off small treat bags to our residents’ doors just to say, “We enjoy you being here” or warm cookies hand delivered. We take pride in catering to our residents and this is reflected in our average 80% resident retention. We have a tight knit community feel here at Somerset where everyone is considered family

Sapphire Award 300+ units built between 1990 and 1999 Hardrock Canyon, Greystar The Preserve at Travis Creek, Greystar The Village at Gracy Farms, Greystar What makes The Village at Gracy Farms stand out has been said through many online reviews like this one- “I enjoy living here. It feels like a tiny house- very cozy. I like the trees and the windows.

The natural light is wonderful! I like the granite countertops in the bathroom and kitchen. Very nice community feeling.”

Another reviewer said, “Lived here for 4 years and the office personnel were always courteous and kind. Maintenance

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requests were always done promptly and overall the property was run well and you never felt like you were with a corporate landlord. I highly suggest checking them out if you are apartment hunting.”

Our team is devoted to high standards of service and resident satisfaction.

Ruby Award 50-299 units built prior to 1989 Azure Apartments, The Property Society Element Austin, Presidium Property Management South Lamar Village, US Residential One of the most special things about Azure is our sense of community. Our biggest source of leases has been resident referrals. Last year we had 65 leases from resident referrals! Our residents are truly a family. Since purchasing the property, we have installed a soccer field with a community garden and grills with picnic tables, a built-in grill at the pool area along with hammocks, picnic tables and lounge chairs.

We have also put in a pet park for our furry residents. There are several long-term residents who are so happy with all the changes we have done in such a short period of time that they want their family and friends to be part of the community. We have also teamed up with Any Baby Can and The People’s Clinic to give our residents options on healthcare, learning opportunities including GED classes and ESL classes.

Element Austin is unique in that we are overall happy, enjoying the good vibrations that come our way. It’s a south Austin thing, you wouldn’t understand.

We work hard, laugh often and care tremendously.

South Lamar Village is an established community with park like settings while still being close to downtown and all of the hotspots Austin has to offer.

Completely renovated units, salt water pool, renovated clubhouse, pet spa and park for our furry friends in a competitive market set South Lamar Village apart as a gem on South Lamar.

Ruby Award 300+ units built prior to 1989 Hunt Club, Lincoln Property Company Retreat at Barton Creek, Roscoe Properties Solaris, Presidium Property Management

Renovation Award NEW AWARD

Any property with renovations having been done within the last five calendar years.

Property must meet both interior and amenity renovations as identified below: INTERIOR RENOVATION Must include three of five interior improvements: counter tops, appliances, flooring, fixtures, or cabinets.

AMENITY RENOVATION Must include three of seven amenity improvements: exterior paint, landscaping, clubhouse/office, pool, fitness center, pet amenity spaces, or other recreational amenity space.

Balcones Club, Presidium Property Management The Davis SoCo, Greystar The Violet, Presidium Property Management With a heartfelt mission to serve our residents, we are committed to building a community within a community. We understand that there is no difficulty in finding a place to live in Austin. The difficulty is finding a place you can actually call home. The Balcones Club community offers impeccable customer service, in addition to quality services that are delivered to every resident with each encounter.

What sets us apart at The Davis SoCo, through and through, is our commitment to being authentically Austin. What this means is that our efforts within the community, from resident events to marketing outreach as well as selecting new retailers for our ground floor retail, when at all possible we choose local. One way we do this is through our artist in resident program, which is rental discounts given to local artists that provide affordable living close to downtown Austin in exchange the artist hosts one resident event per quarter.

When you live at The Violet you are more than just a resident to us, you are our family. We pride ourselves on knowing you on a personal level, and building trust with every person that comes through our door. We feel that our transparency and trust is what makes us stand out from the rest.

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Advocating FOR THE Multifamily Industry

TAA DAY AT THE CAPITOL Austin | February 2019

More than sixty-five Austin Apartment Association members attended the Texas Apartment Association’s Day at the Capitol on February 13. While at the Capitol AAA members met with sixteen Austin-area legislators and discussed a wide range of topics, including the need for new state law language regarding late fees and transparency for when cities change fees and permits.

NAA ADVOCATE

Washington, D.C. | March 2019 The Austin Apartment Association joined forces with the San Antonio Apartment Association to meet with the office of freshman Congressman Chip Roy. Roy’s District 21 covers area in Hays and Travis Counties but also extends south to near downtown San Antonio and extends westward covering Kerrville and Medina. The topics of discussion during the meetings included reform to the Section 8 program, the need for a nation infrastructure program and reauthorization and funding for the National Flood Insurance Program (NFIP).

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FEBRUARY 21, 2019

VEGAS N I G H T RENAISSANCE AUSTIN HOTEL

PLATINUM SPONSORS

Greg Buckholtz, Ameristar Screen and Glass; Ashytnn Bennet, The Steam Team; Carrie Thomes, Rasa Floors; Ashley Earnest, Dixie Carpet Installations; Rene Flores, Crystal Clear Pools & Spas; Zach Dickel, FIDUS Construction; Amanda Seamans, Texas Materials; Brandi Dathe, Airco Mechanical; Tony Boatman, Redi Carpet (not pictured: Arbor Contract Carpet Inc, Global Restoration Services, Guardian Construction, Lone Star Carpet, Mohawk Industries, Inc., PS Landscapes)

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GOLD SPONSORS

SILVER SPONSORS

2 S-D, Inc. Construction Services A&A Wrecker and Recovery LLC Alpha Paving BG Multifamily CORT Ferguson Facilities Supply Hines Pool and Spa Robert Madden Industries Vamvoras Plumbing WASH Multifamily Laundry Systems, LLC

Blackhill Restoration Century AC Supply Fit Supply,Flooring Warehouse Gage Multifamily Services Visual Marketing

Josh Parker, Camp Construction, presents the $500 Grand Prize to winner Daniel Cervantes, Concord Apartments

A SPECIAL THANKS TO VEGAS NIGHT CO-CHAIRS LINDSEY OSBORNE, LDG DEVELOPMENT, AND TONI RACKLEY, FLOORING WAREHOUSE

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2020:

WHAT’S NEXT FOR APARTMENT TECHNOLOGY Technology in the rental housing industry is at a tipping point, the likes of which hasn’t been seen in 15 years.

D

uring the late 1990s and early 2000s, the industry experienced an onslaught of game-changing technologies: Automated credit screening, pricing and revenue management (PRM), Web-based Property Management Systems (PMS) and resident/prospect portals.

The ensuing 10-plus years saw, at best, minor advancements in process through technology; but that is clearly changing. While not yet certain exactly how they will play out, technologies such as artificial intelligence (AI) and machine learning, smart-home devices and short-term rental (STR) marketplaces will clearly have a major impact in how we do business—a much bigger impact than the new technology that has entered our business since the early 2000s.

Based on interviews with 20 COOs and CIOs to get a sense of the “state of the state” for rental housing operations, a glimpse into where the industry is headed with technology during the next couple of years became apparent.

The white paper “20 for 20: Where Multi-Family Housing Operations is Heading by 2020” addresses the situation.

THE TOP 5 OBSERVATIONS

1. One big project.

Half of those interviewed for this paper had a technology project in 2018 that basically dominated resources to the exclusion of any other major project; and 70 percent of those were either a transition to a new PMS or a major upgrade to their existing PMS. These infrastructure investments only pay off if they are followed by significant projects that build on top of that infrastructure.

2. Short-term priorities and tech hype not yet aligned.

The key topics presented at NMHC’s OpTech Conference in November included AI, smart-home platforms and STR technologies. Yet none of the COOs or CIOs interviewed listed any of those

among their “top three” priorities for 2019.

That doesn’t mean they have no interest or activity (intentional double negative), but it does mean the rental housing industry is a bit early in the hype cycle for each of the three.

There is first-mover advantage in AI and STR because efforts from those movers learn and mature sooner than others and can maintain that cultural advantage for years.

Conversely, smart-home tech may have a first-mover disadvantage if it ends up investing in the Betamax version in a VHS world.

3. Recruiting and retaining talent.

Everyone said that recruiting and retaining quality talent was increasingly difficult. As challenging as they said it was in 2018, all stated they expect it to be equally difficult (or more difficult) in 2019. Most are focusing on culture (creating a sense of belonging to something with a greater purpose), policies (e.g., loosening tattoo and piercing standards to attract a wider talent pool) and investing in career development and training as key strategies for dealing with this challenge.

On the development side, the clear No. 1 priority is investing in sales (leasing) performance improvement. That is not surprising given a 10-year bull-run in apartment performance doesn’t exactly leave metaphorical sales muscles at their peak level. For executives peering into a future rife with possible slowdowns, it seems wise to improve those capabilities in preparation for potential clouds ahead.

4. Business Intelligence (BI) adoption.

Several interviewees mentioned BI projects as a key area of focus though few were completely satisfied with their results to-date.

We noticed that the pace of the adoption cycle for BI has differed from the technology mentioned earlier. Those were clearly led by owner-operators and followed a path where early innovators spent years getting just a handful of customers before hitting a tipping point of rapid adoption.

In contrast, BI is following a slow, steady pace of adoption with no rapid increase and seems to be equally led by fee managers as by owner-operators. The motivation for fee managers is the need to meeting their clients’ expectations for quantity, quality, pace and customization of data and reporting.

Candidly, most BI projects are not set up for success. They tend to be IT-led and/or report-centric rather than business-led and focused on dashboarding and predictive analytics. A company driven by analytics is highly recommended.

5. PRM turns 18.

This month is the 18th anniversary of the very first property that went live on LRO (for any trivia buffs, it was Hunters Run in Austin, Texas). When asking executives what they thought was missing in PRM, CIOs told us they haven’t been involved in PRM for years and COOs struggled to articulate any driving needs.

It’s concerning that executives have become complacent about PRM. Other industries (e.g., hospitality) view PRM as a Sisyphean task and never stop working on refining models and processes. At a minimum, there is opportunity in better lease-up pricing, unit amenity evaluation, renovation return analysis and ongoing development of PRM associates.

Donald Davidoff is President of D2 Demand Solutions.

For the full white paper, visit www.d2demand.com.

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H

L

F

2

8,

AU

RC

ST

MA

IN

g n i r Sp 20

19

TO

P

GO

at TOP GOLF

Platinum Sponsors

Ryan Harmon, CAMP Construction; Lindsey Osborne, RentPath; Joseph Tennery, PS Landscapes; Carrie Thomes, Rasa Floors

Gold Sponsors

Shannon Minor, CORT; Marisse Nixon, Impact Floors; Robert Eskew, Flooring Warehouse; Ashley Pruden, ApartmentData.com; Tasha Mora, A&A Wrecker & Towing; Kris Burleson, Gage Multifamily

Silver Sponsors Airco Mechanical Apartments.com Mohawk Industries, Inc. Robert Madden Industries

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First Place Team – Individual Team 2 (Bastian, Atkinson, Lardner, Dodson, Lopez) — awarded by the Platinum Sponsors

Best Individual Golfer – Justin Richard, Gage Multifamily Services - sponsored by A&A Wrecker and Recovery and Apartment Data Services

Second Place Team – Powerhouse Home Services — awarded by the Platinum Sponsors

Spring Golf Tri-chairs Shay Mickler, The Liberty Group; Anna Samaratunga, Impact Floors; Haydee Scott, BG Multifamily

Third Place Team – Sherwin Williams — awarded by the Platinum Sponsors

Longest Drive – Cody Brunkenhoefer with Texas Materials sponsored by Flooring Warehouse and Gage Multifamily Services

Most Zeros – Christine Lopez with Valor Fire Protection sponsored

by CORT and Impact Floors

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Market Comparison Overview Market: Austin Region, Property Type: Conventional, Affordable Housing, Student Housing, Senior Housing

Overview This report provides a statistical analysis of the specified target area. Included is information on current and historical rent and occupancy rates, unit mix and amenity information per property, current and future construction for the specified area, historical absorption figures and a sales analysis.

Historical Occupancy, Rental Rates & New Units Added Avg. Rent/Mo.

Concession Value

New Units Added

% Occ

100% 4,000

90%

3,600

80%

3,200

70%

2,800

60%

2,400

50%

2,000

40%

1,600

30%

1,200

20%

800

10%

400

0%

# OF

# OF

% OF

AVG

AVG

AVG

PROPS

UNITS

UNITS

SIZE

$/SF

$/MO

A

298

72,972

32%

919

$1.67

B

314

84,767

37%

959

$1.35

CLASS

C

1Q19

4Q18

3Q18

2Q18

1Q18

4Q17

3Q17

2Q17

1Q17

4Q16

3Q16

2Q16

1Q16

4Q15

3Q15

2Q15

1Q15

4Q14

3Q14

2Q14

0

ANNUAL CHANGE

%/$

AVG

CONC

OCC %

$1,536

2.7%/ $42

89.2%

6.30% 1.31%

$1,290

0.7%/ $9

94.5%

6.27% 0.22%

$/PSF

OCC %

391

72,325

31%

753

$1.39

$1,047

0.9%/ $9

94.9%

5.13% 1.29%

Target Mkt Total

1,003

230,064

100%

881

$1.47

$1,292

1.5%/ $20

92.9%

5.52% 1.01%

Overall Mkt Total

1,003

230,082

881

$1.47

$1,292

1.5%/ $20

92.9%

5.52% 1.01%

CONS.

# OF

# OF

% OF

AVG

AVG

AVG

DECADE

PROPS

UNITS

UNITS

SIZE

$/SF

$/MO

1960s

48

5,564

2%

741

$1.49

1970s

111

18,781

8%

758

$1.41

%/$

AVG

ANNUAL CHANGE

CONC

OCC %

$/PSF

OCC %

$1,101

1.2%/ $14

95.9%

2.56%

0.38%

$1,066

0.7%/ $8

94.4%

6.27%

2.24%

1980s

212

42,050

18%

732

$1.38

$1,011

0.9%/ $10

95.1%

5.18%

1.19%

1990s

97

28,119

12%

920

$1.39

$1,283

0.4%/ $6

94.0%

5.94%

-0.10%

2000s

247

63,860

28%

971

$1.37

$1,328

0.7%/ $10

94.7%

4.94%

0.36%

71,508

31%

918

$1.64

$1,503

182

0%

779

$1.24

$965

100%

881

$1.47

881

$1.47

2010s

287

2020s

1

Target Mkt Total

1,003

230,064

Overall Mkt Total

1,003

230,082

2.8%/ $43

89.1%

4.34%

2.56%

0.0%/ $0

65.4%

0.00%

65.38%

$1,292

1.5%/ $20

92.9%

5.52%

1.01%

$1,292

1.5%/ $20

92.9%

5.52%

1.01%

Disclaimer: The information contained herein was obtained from our industry sources and other third parties, and we have used commercially reasonable efforts to gather, verify, analyze and report such information. NONETHELESS, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, WITH RESPECT TO THE INFORMATION CONTAINED HEREIN. All information should be independently verified by the user of this report. Reproduction of this report in whole or part is prohibited without prior written consent of Austin Investor Interests. LLC. Date Produced: 16-Apr-2019

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Unit Mix Summary

BEDROOM(S)

0 1 2 3 4+ Target Mkt Total Overall Mkt Total

Rentable Units

% TARGET

AVG

AVG

AVG

MKT

SIZE

$/SF

$/MO

7,551 115,747 85,512 15,719 5,535 230,082 230,082

3.3% 50.3% 37.2% 6.8% 2.4% 100.0%

470 713 1,031 1,275 1,528 881 881

$2.16 $1.59 $1.34 $1.28 $1.69 $1.47 $1.47

0

Annual

1

2

3

4+

Change $/MO

$1,013 $1,132 $1,386 $1,637 $2,575 $1,292 $1,292

5.40% 5.83% 5.46% 5.92% 10.47% 5.57% 5.64%

37.2%

50.3%

Amenity Comparison AMENITY

% TARGET MKT

AMENITY

% TARGET MKT

AMENITY

% TARGET MKT

Fitness Center

74%

Business Center

59%

Parking Garage

16%

Media Room

22%

Pool

94%

Attached Garages

17%

Game Room

27%

Mixed Use

7%

Detached Garages

27%

Target Area Construction STATUS

#UNITS

Submitted

22,202

Approved

2,768

Proposed

3,729

3,500

Under Construction

21,564

3,000

Net Unit Change*

10,406

New Units Added*

10,826

Units Absorbed*

11,890

Net Unit Change

4,500 4,000

2,500 2,000 1,500 1,000

1Q19

4Q18

3Q18

2Q18

1Q18

4Q17

3Q17

2Q17

1Q17

4Q16

3Q16

2Q16

1Q16

4Q15

3Q15

2Q15

1Q15

4Q14

500 3Q14

*Past 12 mo. *Net unit change is the change in rentable units due to new units added, down units or property type change *New units added include additions from new development

2Q14

___________________________________

Units Absorbed

5,000

Target Area Sales #PROJECTS

# UNITS

AVG $/UNIT

AVG $/SF

# LISTED FOR SALE

52

12,182

$170,204

$197.70

41

*Sales figures are reported for the previous 12 months.

Disclaimer: The information contained herein was obtained from our industry sources and other third parties, and we have used commercially reasonable efforts to gather, verify, analyze and report such information. NONETHELESS, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, WITH RESPECT TO THE INFORMATION CONTAINED HEREIN. All information should be independently verified by the user of this report. Reproduction of this report in whole or part is prohibited without prior written consent of Austin Investor Interests. LLC. Date Produced: 16-Apr-2019

Page 2 of 2

www.apartmenttrends.com by Austin Investor Interests, LLC 512-261-0100 | Copyright © 2019

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

Whose Line Is It Now? Better Team Communication Using Improv

COURSE GOOD FOR EDUCATION TRACKS

MAY 9 8:30 a.m. - 11:30 a.m.

Presented by Colleen Grahn, CREA Management & Stephanie Naylor, CAS, Flooring Warehouse AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate! FREE for ACE subscribers CECs: 3 Communication is a dynamic process.

The scene is never pre-written. You must adapt and react in a way that is confident and contributes to the conversation. Learn techniques from improv to improve your communication, problem solving and team working skills.

Learn at Lunch: The 4-1-1 on HVAC for Managers

MAY 9 12:00 p.m. - 1:00 p.m.

Sponsored by Century A/C Supply AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1

Open and FREE for only AAA on-site members to attend.

• How does an A/C system work?

• What are the major parts of an A/C system?

• What causes an A/C system to break?

• 10 tips to save money on your AC budget

NALP Credential Course Registration closes May 7!

COURSE GOOD FOR EDUCATION TRACKS

MAY 14-17 8:30 a.m. - 4:30 p.m.

Instructed by Jackie Ramstedt, CAM, CAPS, CAS, Ramstedt Enterprises AAA - 8620 Burnet Rd. #475 $399 per AAA member 10% off for ACE subscribers Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

Leasing Bootcamp – Back by popular demand!

COURSE GOOD FOR EDUCATION TRACKS

MAY 21 8:30 a.m. - 11:30 a.m.

Presented by Chelsea Kneeland, CAS, RentPath AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 3 • Fair Housing Basics • Telephone Technique • On-Site Presentation and Property Tour • Track Your Traffic • Closing the Sale

Maintenance Roundtable: Code Inspections

MAY 29 2:00 p.m. - 3:30 p.m.

AAA - 8620 Burnet Rd. #475 FREE and for AAA Maintenance Personnel members Calling all maintenance personnel!

Join us for a Maintenance Round Table to discuss tips, tricks and hacks for passing code inspections.

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JUNE 13 12:00 p.m. - 1:00 p.m.

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present

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MAY 22

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JUNE 18 11:45 a.m. - 1:00 p.m.

AAA - 8620 Burnet Rd. #475 Presented by Curtis Oeser,

Senior Director Construction Services, Greystar FREE and for AAA IRO members only CECs: 1 ROI (Rental Owners & Investors) Exchange is a FREE meeting for Rental Owners & Investors to connect with each other. You can attend the meeting in-person or via live webinar.

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LAW IN ORDER

The Warren Report

William S. Warren, Warren Law Firm

TAKE NOTICE OF THE LAW ABOUT NOTICES TO VACATE

“Y The vagueness of your stated intentions created uncertainty and enabled the recipient of the notice to question what might happen next.

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ou are hereby given notice to vacate¼.” That simple phrase is the core of every notice to vacate that precedes the filing of an eviction lawsuit. One may be asked to vacate several different things: the dwelling, the premises, the house, the apartment, a duplex, the leased space, etc. There is no requirement of one-size-fits-all description.

The notice to vacate is neither a question nor a request. This is not a time to be polite. “We would appreciate it if you would vacate,” while sounding less harsh than, “You are hereby given notice to vacate,” creates a problem. The more polite phrase suggests the resident needs to agree to vacate for the vacate notice to be effective; that is far from the case.

“You failed to pay rent for the month of May 2019. If you do not pay your delinquent rent and other charges you will be asked to vacate the premises.” That is another poor choice of words. It is what is called a “pay or vacate notice.” The vagueness of your stated intentions created uncertainty and enabled the recipient of the notice to question what might

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happen next. Doubt entered the picture. Do not allow doubt. Your notice to vacate must clearly state the consequences of the tenant’s default.

If you believe you may be willing to allow the default to be cured later, when you use the straightforward language, “You are hereby given notice to vacate ...” you will still be able to do that. Keep your cards close to the vest. Maintain your option not to act upon the vacate notice after (and despite) having given it. Do not create a possibly fatal ambiguity with a “pay or vacate notice.”

In an eviction lawsuit, a notice to vacate is a prerequisite. It is something that has to occur before such a lawsuit is filed. Texas Property Code Section 24.005(a) says it like this: The landlord must give a tenant who defaults or holds over written notice to vacate the premises before the landlord files a forcible detainer suit.

The statute provides that the notice period must be at least three days, although it allows the parties to contract for a shorter or longer notice, in a written lease or agreement. In the TAA lease contract, the parties agree upon a minimum one-day notice

period. Your notice to vacate, to be effective, must tell the resident of the premises in question, in no uncertain terms, that he needs to vacate those premises by a date certain; and that date must be before the date on which the eviction case is filed.

Do not give multiple notices to vacate. This is especially true when the vacate date set forth on one notice is before the date the lawsuit is filed; but in another notice, the vacate date is after the date the lawsuit was filed.

Because the notice to vacate is a prerequisite to the filing of suit, a notice to vacate given after the date suit was filed is completely ineffective. If the eviction suit is filed before the date the tenant is to vacate according to the notice, the eviction suit will fail. Every time.

Occasionally the owner’s representative will attempt to justify giving multiple notices. “Even though we had already filed the eviction, I just wanted them to be sure they knew we wanted them out.” Or maybe something like this: “When I filed the eviction, it was because the tenant didn’t

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pay April rent. After I filed, the tenant also failed to pay May rent. That second failure was also a default under the lease, so I thought it would look good if we asked them to vacate again.�

You meant no harm. Certainly you did not think giving another notice would undermine the effectiveness of the earlier notice. Both notices instructed the resident to vacate. Both notices were based upon different tenant defaults. Yet the second notice could raise the presumption that there was a period of time, between the date you filed the eviction and the date you gave the second notice to vacate, during which you had changed your mind about actually proceeding with eviction.

Doubt again entered the picture. When it did, it created an opportunity for the defendant tenant to state at trial that she did not really know if or when she had to move. Even if, ultimately, she did not prevail at trial, your defendant may nonetheless get an opportunity to cure the default, when such an option was not one you preferred. Trust me, once is enough.

There is also no need to give multiple notices to vacate when there is a change of ownership or management before the eviction case proceeds to trial. An eviction case concerns possession of premises. According to Rule 510.3(e) of the Texas Rules of Civil Procedure (TRCP), the only issue in an eviction case is the right to actual possession [of premises] and not title [to premises]. The change in ownership, management, or both, does not change the physical premises in question.

There may be some situations where a notice to vacate, due to its age, has become stale. Imagine a

hypothetical situation in which you gave a notice to vacate three months before you filed the eviction case. In that scenario, the court might wonder what prompted the delay. The court might also conclude that it was reasonable for the tenant, interpreting your three months of inaction, to determine that their three-monthold nonpayment of rent no longer bothered you and that you had become okay with it.

While that point of view is certainly a nonsensical stretch, the defendant may get some mileage out of it.

How is that possible? When a judge orders someone to be removed from the premises where they live, that determination is considered a harsh remedy. While sympathy should not play a role in a judicial decision, it occasionally does. Knowing that, do all you can to prevent a lengthy delay from coming into existence.

It should now be clear that a proper notice to vacate must exist for an eviction case to be successful for the owner. The form itself must

say the right things. It must also be delivered to the right people, in the proper manner.

Property Code Section 24.005(f ) and (f-1) each provide that the notice to vacate is to be given at the premises in question. Section 24.005 (f ) provides that the notice to vacate may be given in person or by mail.

Notice in person may be by personal delivery to the tenant or any person residing at the premises who is 16 years of age or older. It may also be affixed to the inside of the main entry door. Another option is for delivery by mail, including one or more of regular mail, registered mail, or certified mail return receipt requested.

Regardless of the type of mailing used, the notice to vacate must be delivered to the premises in question.

Mailing a vacate notice, especially to an apartment, is strongly discouraged. Very few apartments have a mailbox at the premises. On the contrary, the mailbox for the premises is typically located some distance away, at a central mail facility where scores of other mailboxes are also located. No matter how close the location, problems are created, because the box is not at the premises in question. Why needlessly raise the issue of whether or not you complied with the statute?

You have already learned that having a proper notice to vacate is essential to prevailing in your eviction case.

Your trial evidence needs to establish delivery of the notice to vacate to the premises in question. Since eviction trials happen quickly, there is a good chance you would not have a signed “green card� from the certified mailing of your notice to vacate before trial.

You are unable, in addition, to provide the court anything showing that first class mail was ever actually received at the premises in question.

While sympathy should not play a role in a judicial decision, it occasionally does.

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In 1994, the Texas Supreme Court held, in the case of Thomas v. Ray, that when a letter containing a notice [to vacate] is properly addressed and mailed with prepaid postage, a presumption exists that the notice was received by the addressee. The presumption may [however] be rebutted by an offer of proof that the addressee did not receive the letter.

What might such an offer of proof consist of? How about a statement from the tenant to the court stating that your defendant never received the notice, and that this is the first time, in court right now, that they ever viewed this document? A statement like that could certainly get one to thinking that the presumption of receipt was rebutted!

Do not take any chances by mailing the notice. Despite the fact the

Property Code allows a notice to vacate to be mailed, practical interpretation of that statutory provision requires you to steer clear of using the Postal Service.

Without question, delivery to a person is the best option. Posting on the inside of the main entry door, where neither snow, nor rain, nor heat, nor gloom of night can remove it, is the next best choice.

As of January 1, 2016, the Texas Legislature created another viable option, but it requires jumping through some hoops. The new option is to affix the notice to vacate to the outside of the main entry door. But not so fast!

Consider the prerequisites.

First, the premises must not have a mailbox. Next, it must have a keyless bolting device, alarm system, or dangerous animal preventing the

landlord from entering the premises where the landlord would be able to affix the notice to vacate to the inside of the main entry door.

If the landlord reasonably believes that harm to any person would result from personal delivery to the tenant or a person residing at the premises, or would result from personal delivery to the premises by affixing the notice to the inside of the main entry door, you have also satisfied a prerequisite to outside posting.

You cannot simply assume, however, that the necessary prerequisites will be available to you. You may have to offer evidence at trial about what you did to determine that you were entitled to take the action you did when you taped the notice to vacate to the outside of the door.

Prepare to offer such testimony

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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Do not take any chances by mailing the notice.

Despite the fact the Property Code allows a notice to vacate to be mailed, practical interpretation of that statutory provision requires you to steer clear of using the Postal Service.

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at trial. Knock on the door. Try to get in with the key. Make a note of what sounds you hear coming from inside the unit and consider how a stranger to the situation might react to those facts.

Once you decide you are eligible for posting the notice to the outside of the door, make sure you have come to the unit well prepared.

Have lots of sturdy tape with you.

Be sure the face of the envelope containing the notice to vacate is fully addressed with the tenant’s name and address, and on it are written, in all capital letters, the words “IMPORTANT DOCUMENT.” Last but not least, after you have securely affixed your notice to vacate to the outside of the main entry door, go to a post office or official mailbox.

Why? Because an identical copy of the notice to vacate that was affixed to the main entry door must be mailed, not later than 5:00 p.m. of the same day, in the same county in which the premises in question is located. Document the USPS location where you mailed it and what time that was. You may be asked to describe your actions later.

In a perfect scenario, the mailing of that notice would be by certified mail, return receipt requested, done at a post office. In that situation, the postal clerk would give you a stamped and printed receipt indicating the date and time of the mailing. Otherwise, if you simply stick a first-class letter into a standard mailbox, you may encounter resistance concerning what time of day there was a postal pickup from that particular box. Do not take chances. Too much is riding on this. Significant sums of money could be lost through carelessness.

Finally, what should the notice to vacate contain? It should name all tenants obligated under the lease

residing at the premises whom the plaintiff seeks to evict (TRCP 510.3[c]). Keep in mind that no judgment or writ of possession may issue in an eviction suit, or be executed against a tenant obligated under a lease and residing at the premises who is not named in the petition and served with citation. To be named in the petition requires that notice to vacate first be delivered.

Since a proper notice to vacate,

with proper delivery, is an essential prerequisite to an eviction petition, be certain that each such defendant is given an opportunity to receive their own notice to vacate. The law is unclear on this point. It does not appear to require that three separate tenants, all residing in the same leased premises, should receive their own, uniquely addressed notice to vacate. It would be prudent to err on the side of caution, however, and give each resident their own notice to vacate.

This is especially true when the notice to vacate is affixed to the outside of the main entry door in

the sealed envelope, under Property Code Section 24.005(f-1), as discussed above. Since you will have to mail a duplicate copy of the notice delivered in that manner, you want to be able to testify that each resident you are seeking to evict had their own letter addressed and mailed to them at the premises in question. Also, do not put them all in one envelope. One more thing: include the phrase “and all occupants” after the name of each resident to whom a notice to vacate is going to be delivered.

When you are faced with trial testimony by the tenant to the effect that she did not receive the notice to vacate, all you can do is prove that you adhered to the statutory requirements.

Unless your delivery was directly to a person at the premises in question, all you can do is speculate about what actually happened.

Be prepared. Bring a witness with you to observe what actually gets done. And do not fail to bring that same witness with you to trial. All your dutiful adherence to proper procedures before trial does is prepare you to tell a judge or juror about it at trial. Having the right witnesses in court who can testify from personal knowledge relating to the notice to vacate, could make your case presentation on the notice issue ironclad.

Remember the old television show “Ironside”? It aired from 1967 through 1975. It starred the former television lawyer, Perry Mason (from the show of the same name), in the title role as a special police department consultant. “Ironside” was the star’s nickname. When Ironside was involved, the case was always successfully resolved. Ironclad will have the same results!

It would be prudent to err on the side of caution, however, and give each resident their own notice to vacate.

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Computer-Online Service & Internet ALN Apartment Data, INC Karen Nelson 972-931-2553 Kadirnet, LLC Shanna Price 512-997-9774

Computer-Service & Repair Texuport Lauren Jones 512-494-4444

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460 CashFlow Pros, LLC Sterling Cooper 512-253-8509 Entrata Chant Duplantier 801-375-5522 PERQ Cheryl Leonard 512-409-5446 RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Texuport Lauren Jones 512-494-4444 Yardi Systems Kelly Krier 805-699-2040x5161

Concrete Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 All-Cor Services Steve Wingo 512-826-4542

Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Repair & Resurfacing A Plus Asphalt & Concrete Art Aja 512-251-8920 Integrity Paving & Coatings Bill Holmes 512-853-9009 Lone Star Paving Jim Ramming 512-428-5778 Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558 Sundek of Austin Rick Hubbard 512-928-8000 Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661 Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt Ross Williams 512-497-9601

Infinite Capital Construction Chris Macias 512-368-3854

Westcoat Specialty Coating Systems Grant Scelzi 800-250-4519

Integrity Paving & Coatings Bill Holmes 512-853-9009

Westlake Home & Commercial JT Hasty 512-280-1649

Rago Personnel LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700 TBC Services, LLC Tom Burghart 512-217-8020 Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661 Texas Materials a CRH Company Amanda Seamans 512-861-7100

Concrete Restoration & Cleaning Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Scoring & Staining Capitol Floor Paula Paulo 512-339-1555 Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Increase Income with a Digital Laundry Room

Generating ancillary income is easy with CSC ServiceWorks digital laundry equipment. Features like card payments, text updates, and online machine availability make laundry easy for residents, while managers benefit from increased machine utilization, online revenue tracking and remote diagnostics.

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L AUNDRY

Visit CSCSW.com or call 855-431-9274

ROOM SOLUTIONS

Danielle Courtney

dcourtney@cscsw.com (210) 286-7786 M AY / J U N E / 2 0 1 9 /

41

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688 Indigo Austin Stan Smith 303-809-2401

Construction-General All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111 Centex Construction Mark Herbert 281-587-5400 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Products and Services

Global Restoration Services Eric DeLeon 210-347-8431 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883

D2D Direct, LLC Misty Black 512-966-3390

Demolition Contractors JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Royal Manufacturing Todd Keesee 512-587-2160

National Tenant Network Stacy Howell 800-801-1371

Westlake Home & Commercial JT Hasty 512-280-1649

Construction EcoServices Dan Conaway 512-417-4586

Tenant Tracker, Inc Troy Pate 800-658-9369

Sungrow Landscape Services Patrick Goulding 512-331-1700

Counter Top Refinishing Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Royal Manufacturing Todd Keesee 512-587-2160

State Contractors, LLC Creston Simmons 512-960-2484

Westlake Home & Commercial JT Hasty 512-280-1649

Counter Tops-Granite

Westlake Home & Commercial JT Hasty 512-280-1649

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Cost Segregation

Impact Floors Anna Samaratunga 512-833-6399

/ W I N D O W O N R E N TA L H O U S I N G

Westlake Home & Commercial JT Hasty 512-280-1649

Delivery Service

National Credit Systems, Inc Kristin Muse 800-367-1050

Surface Connection Mike Canfield 512-507-8202

CSSI – Cost Segregation Services, Inc. Joseph Beggins (832) 690-7216

Royal Manufacturing Todd Keesee 512-587-2160

Rago Personnel LLC Johnny Ramos 512-378-0690

R&L Building Group Clayton Grett 713-686-8899

The Steam Team Ashtynn Bennett 512-739-7237

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Counter Top Installation

Rago Personnel LLC Johnny Ramos 512-378-0690

Criminal Record Search Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

D Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181

Decks Infinite Capital Construction Chris Macias 512-368-3854 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Detention Pond Maintenance & Recovery

Directories & Guides RentPath Chelsea Kneeland 469-662-3097

Door Hardware Westlake Home & Commercial JT Hasty 512-280-1649

Doors & Door Products Cedar Park Overhead Doors Don Grenier 512-335-7441

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Westlake Home & Commercial JT Hasty 512-280-1649

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe (512) 837-2917 Team Flo-Right LLC Steven Wood 512-590-9796

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

E Electric-Contractors

Complete Landscapes, Inc Susan Bishop 512-252-0141

All-Cor Services Steve Wingo 512-826-4542

Construction EcoServices Dan Conaway 512-417-4586

DS Electric Service LLC Daniel Segura 512-361-9075

Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Dry Cleaning Services Tide Dry Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 The Steam Team Ashtynn Bennett 512-739-7237

Drywall & Insullation Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Drywall Contractors Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Fixed Maintenance and Repair Mark Ezell 512-574-5117

The Steam Team Ashtynn Bennett 512-739-7237

Hire Priority Staffing Danielle Berryann 512-338-4473

UCS Ben Wells 512-385-6600

Homeland Staffing Inc Zina Hunter 512-243-7709

Employee Morale Programs Nfinite Pursuit Jackson Belcher 229-942-4300

Employee Screening

Fox Service Company James Bagby 512-442-6782

Tenant Tracker, Inc Troy Pate 800-658-9369

Lightning Electrical, LLC Rick Morgan 512-642-4417

The Liberty Group Shay Mickler 512-225-1860

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Western Facility Services Group West Budreau 512-582-0500

Electric-Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273

Emergency Water Services Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Camp Construction Peter Flynn 512-394-1111

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Employment Services BG Multifamily Nikki Burleson 512-481-1234

The Liberty Group Shay Mickler 512-225-1860

Energy Auditing 1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

Energy Service 1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Products and Services

Western Facility Services Group West Budreau 512-582-0500

Entertainment Apartment Life Keith Burris 817-793-9924 Broadcast Music Inc. Jessica Frost 615-401-2873

Evictions Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357 Warren Law Firm Bill Warren 512-347-8777

M AY / J U N E / 2 0 1 9 /

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Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Somer Turner 512-971-7399 Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 Marathon Fitness Demariee Anderson 800-391-9496 Products and Services

Exercise EquipmentService & Repair

GSC Fire & Security Mark Cummings 512-697-8723

Falcon Construction USA Brent McGrath 512-610-1124

Infinite Capital Construction Chris Macias 512-368-3854

Valor Fire Protection John Couch 512-846-4142

Gage Multifamily Services Rich Trepanier 512-368-8376

Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Financial Planning CashFlow Pros, LLC Sterling Cooper 512-253-8509

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066

Advanced Exercise Ryan McAfee 512-800-0959

Fire King LLC Summer Whitlow 512-425-0272

Comm-Fit Marcus Ling 512-378-3581

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Marathon Fitness Demariee Anderson 800-391-9496

F Fair Housing Warren Law Firm Bill Warren 512-347-8777

Fences & Rails 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111

44

Falcon Construction USA Brent McGrath 512-610-1124

/ W I N D O W O N R E N TA L H O U S I N G

GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Allied Fire Protection Odette Castillo 512-719-4872 Fire King LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020 Allied Fire Protection Odette Castillo 512-719-4872 Fire King LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020 Fire King LLC Summer Whitlow 512-425-0272

Fire Protection Equipment & Supply Fire King LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Camp Construction Peter Flynn 512-394-1111 Crestmark Construction Services Brenda Nite 713-426-6161

JMI Contractors Grant Jacobs 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020 Allied Fire Protection Odette Castillo 512-719-4872 American Fire Systems Cody Huff 713-466-9898 Fire King LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Contractors, Inc Rob Walters 512-733-0600 R&L Building Group Clayton Grett 713-686-8899 TBC Services, LLC Tom Burghart 512-217-8020

The Steam Team Ashtynn Bennett 512-739-7237

Flooring Warehouse Matt Naylor 512-335-8138

Rago Personnel LLC Johnny Ramos 512-378-0690

UCS Ben Wells 512-385-6600

Impact Floors Anna Samaratunga 512-833-6399

Westlake Home & Commercial JT Hasty 512-280-1649

Interior Logic Group Property Services Karen Currie 512-230-5635

Westlake Home & Commercial JT Hasty 512-280-1649

Fitness Design & Management

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Advanced Exercise Ryan McAfee 512-800-0959

Rasa Floors Daniel Pena 512-371-9966

Comm-Fit Marcus Ling 512-378-3581

Redi Carpet Tony Boatman 512-383-1314

Fit Supply Somer Turner 512-971-7399 Nfinite Pursuit Jackson Belcher 229-942-4300

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939

Floor Covering Distributors Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927

Floor RestorationHardwood Westlake Home & Commercial JT Hasty 512-280-1649

Floorcovering Manufacturer Metroflor Corporation Michelle Esposito 203-299-3134 Mohawk Industries Ty Thompson 512-203-4833 Shaw Industries Ann Hamilton 972-567-6767

Flooring-Vinyl/Laminate Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Impact Floors Anna Samaratunga 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Foundation Contractors Church Foundation Repair Liz Berglund 713-468-8400

TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals Brook Furniture Rental Erin Mungovan 832-590-8005 Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669

FSI Construction Gary Greene 512-291-4374

CORT Mario Jimenez 512-719-9040

JMI Contractors Grant Jacobs 210-492-8181

CWS Home Services Jenny Garza 512-838-3040

Westlake Home & Commercial JT Hasty 512-280-1649

Elite Austin Valerie Pierce 512-366-8189

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111 Westlake Home & Commercial JT Hasty 512-280-1649

Furnished Apartments Furniture Options Sareena Johnson 800-894-9686

Furniture-Outdoor America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486 6027

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Furniture Options Sareena Johnson 800-894-9686

Furniture-Sales Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669 CORT Mario Jimenez 512-719-9040 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726

JANUARY / FEBRUARY /

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Texacraft Susan Leigh 205-486 6027

G Garage Doors & Openers Cedar Park Overhead Doors Don Grenier 512-335-7441 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

Garbage Collection Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Central Texas Refuse, Inc Ben Bracher 512-243-2833 Texas Disposal Systems Dennis Hobbs 800-375-8375

Gates-Automatic & Manual Products and Services

Anchor Access Systems Ken Crouse 512-213-1665 Associated Time & Parking Ed Lammer 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Elite Access Controls Cory Gulotta 512-817-4283 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734

46

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A-1 Services Maintenance Contractors Ron Little 512-443-2222 All-Cor Services Steve Wingo 512-826-4542

NGTX Enterprises Monica Sanders 512-962-5181 Norman Construction Rodney Burris 972-745-7273

Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Trenton Johnson 512-312-4115

Bartley Construction Dennis Bartley 512-303-9688

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Protractor Services Rebecca Harris 512-845-6751

BR Texas Bret Hamilton 210-504-4630

R&L Building Group Clayton Grett 713-686-8899

C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024

Camp Construction Peter Flynn 512-394-1111

Smart Companies, Inc Misty Garwood 512-452-4554

Kidd Roofing Ken Johnson 512-671-7791

Contractors, Inc Rob Walters 512-733-0600

State Contractors, LLC Creston Simmons 512-960-2484

Crestmark Construction Services Brenda Nite 713-426-6161

Syndicated Construction Services Mark Rawlings 512-789-3328

FIDUS Construction Services Lauren Hudler 512-607-5897

TBC Services, LLC Tom Burghart 512-217-8020

FSI Construction Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-368-8376 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Bill Holcomb 512-250-9478 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Middleton Construction Keith Middleton 512-426-2905

Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters

Gutters & Downspouts Camp Construction Peter Flynn 512-394-1111 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

The Ironwood Group Todd Pirtle 512-298-2004

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

The Steam Team Ashtynn Bennett 512-739-7237

JMI Contractors Grant Jacobs 210-492-8181

TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Apartment Glass Products EdyLyn Dean 512-662-7036

Rago Personnel LLC Johnny Ramos 512-378-0690

Golf Cars & Carts-Rentals Golf Cars of Austin Trenton Johnson 512-312-4115

Sungrow Landscape Services Patrick Goulding 512-331-1700

Westlake Home & Commercial JT Hasty 512-280-1649

H Handyman Westlake Home & Commercial JT Hasty 512-280-1649 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 The Home Depot Richard Salinas 830-613-9453

Heating SystemsDealers Trane Joanna Sturgis (469) 289-8356

Heating SystemsService & Repair Indigo Austin Stan Smith 303-809-2401 Team Flo-Right LLC Steven Wood 512-590-9796 Trane Joanna Sturgis (469) 289-8356

Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Hot Tubs & Spas Hines Pool & Spa Andy Hines 512-873-8565

HVAC All-Cor Services Steve Wingo 512-826-4542 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Ferguson Facilities Supply John Davila 888-334-0004 Robert Madden Industries Spencer Lasater 512-837-8521 Trane Joanna Sturgis (469) 289-8356 Westlake Home & Commercial JT Hasty 512-280-1649 Zane Mechanical Matt Bier 512-409-4920

I

Heating SystemsSupplies & Parts HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Trane Joanna Sturgis (469) 289-8356

Holiday Lighting ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

The Residential Perimeter Security Specialists

Impound Wrecker/ Towing Citywide Parking Enforcement David Perroni 855-981-2600

Inspections Integro Roofing Harley Coons 512-659-2038

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 Westlake Home & Commercial JT Hasty 512-280-1649

Insurance Blancken Insurance Group Russ Blancken 512-246-2122 Jetty Chad Somodi 855-695-3889 LeaseTerm Solutions Hailey Scott 888-814-6950 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122 CoreLogic SafeRent Jason Pitzel 949-214-1000

www.austinestategate.com anthony@austinestategate.com

Jetty Chad Somodi 855-695-3889 RealPage, Inc Stacey Blackwell 972-820-3000

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Interior & Decorator Service

Products and Services

Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288 RealPage, Inc Stacey Blackwell 972-820-3000 Zillow Group Sarah Garman 206-757-4830

Internet Network Management Kadirnet, LLC Shanna Price 512-997-9774

Internet-Marketing Costar David Arnold 512-865-0483

JANUARY / FEBRUARY /

47

J

Moveforfree.com Bubba May 210-691-3178

Internet-Service Providers Kadirnet, LLC Shanna Price 512-997-9774

Internet-Web Site Developers PromoShak John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 JMI Contractors Grant Jacobs 210-492-8181 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Products and Services

Westlake Home & Commercial JT Hasty 512-280-1649

Irrigation Systems Installation & Equipment Benchmark Landscapes Toby Wise 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 Maldonado Nursery & Landscaping Inc Cassandra Woodall 512-252-0198 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

48

Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service ApartmentCleans.com John Hartley 512-436-5770 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

K Keys KeyTrak Joel Manning 512-639-0194

L Land Excavation/Fill Construction EcoServices Dan Conaway 512-417-4586

Landscape - Lighting Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Consulting Matcha Landscape Consulting Steve Matcha 512-435-1826

Landscape Contractors

PS Landscapes, Inc Terri Needham 512-335-4769

Gratr Landscapes, Ltd Brian Kipp 210-764-7773

Westlake Home & Commercial JT Hasty 512-280-1649

Native Land Design Chris Rhodes 512-918-2270

/ W I N D O W O N R E N TA L H O U S I N G

SNG Environmental Glen Wardlaw 512-410-7846

Gratr Landscapes, Ltd Brian Kipp 210-764-7773

US Lawns Jonathan Garcia 512-529-3321

JMI Contractors Grant Jacobs 210-492-8181

Westlake Home & Commercial JT Hasty 512-280-1649

Maldonado Nursery & Landscaping Inc Cassandra Woodall 512-252-0198

Landscape Installation & Maintenance

Maven Landscapes Stephen Connell 512-263-3669

Gratr Landscapes, Ltd Brian Kipp 210-764-7773

Native Land Design Chris Rhodes 512-918-2270

JMI Contractors Grant Jacobs 210-492-8181

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Sungrow Landscape Services Patrick Goulding 512-331-1700 TEXSCAPE SERVICES, LLC Roxanne Jones 281-846-3779 US Lawns Jonathan Garcia 512-529-3321 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation TEXSCAPE SERVICES, LLC Roxanne Jones 281-846-3779 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscapes Vista Lawn and Landscapes Cliff Lammons 512-569-6521

LandscapingContractors & Maintenance

PS Landscapes, Inc Terri Needham 512-335-4769 SNG Environmental Glen Wardlaw 512-410-7846 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscaping-Designers Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 Maven Landscapes Stephen Connell 512-263-3669 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing

Benchmark Landscapes Toby Wise 737-802-7284

AAdvantage Laundry Systems Russell Williams 800-880-2138

Complete Landscapes, Inc Susan Bishop 512-252-0141

Best Wash, Inc James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 210-286-7786 Front and Center Laundry Terry Hyslop 512-738-5264 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Laundry EquipmentSales AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 210-286-7786

Leak Detection & Repair Airco Mechanical Brandi Dathe (512) 837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 SouthCross Kristi Stone 713-664-1120

Leasing Sales Programs ApartmentRatings & SatisFacts Gen Martin 310-280-4033

Leasing Specialist

The Liberty Group Shay Mickler 512-225-1860

Legal Service Law Offices of R David Fritsche David Fritsche 210-227-2726

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Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Legal Services/ Attorneys At Law The Walters Firm, PLLC Robert Kowalski 512-236-1114

Light Bulbs Western Facility Services Group West Budreau 512-582-0500 Westlake Home & Commercial JT Hasty 512-280-1649

Lighting - Outdoor Western Facility Services Group West Budreau 512-582-0500

Lighting Fixtures & Supplies Ferguson Facilities Supply John Davila 888-334-0004

BG Multifamily Nikki Burleson 512-481-1234

Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252

Gimme Shelter! Realty Lesa Calhoun 512-567-4276

Lightning Electrical, LLC Rick Morgan 512-642-4417

Hire Priority Staffing Danielle Berryann 512-338-4473

Maintenance Supply HQ Scott Credeur 512-335-6700

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003

Snell Law Firm, PLLC Jason Snell 512-477-5291 The Walters Firm, PLLC Robert Kowalski 512-236-1114

Call About our FREE Custom Measure Screen Inventory Program

Serving the Apartment Industry Exclusively Since 1989

Western Facility Services Group West Budreau 512-582-0500

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Citywide Apartment Locators Susan Albertson 512-835-7368 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Locks Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M Mailbox Parts, Repairs & Replacements All American Mailboxes of Houston CAPTAIN ABEL LOZANO 713-408-3499

Maintenance Parts & Supplies Best Wash, Inc James West 281-441-2465

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222 BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Integro Roofing Harley Coons 512-659-2038

Products and Services

The Liberty Group Shay Mickler 512-225-1860 Westlake Home & Commercial JT Hasty 512-280-1649

Maintenance Supplies Chadwell Supply Randy King 888-341-2423 Ferguson Facilities Supply John Davila 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Wilmar Verlin Merkel 800-345-3002

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Make Ready Service ATX Unlimited David Cisneros 512-736-9929 BG Multifamily Nikki Burleson 512-481-1234 Fixed Maintenance and Repair Mark Ezell 512-574-5117

ScentAir Beverly Boyd-Miller 512-797-4503

Visual Marketing Ann Poehl 512-580-5728

The Steam Team Ashtynn Bennett 512-739-7237

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

UCS Ben Wells 512-385-6600

Masonry Contractor Camp Construction Peter Flynn 512-394-1111

Hire Priority Staffing Danielle Berryann 512-338-4473 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

JMI Contractors Grant Jacobs 210-492-8181

Texas State Painting & Cleaning Rosemary Govea 512-945-9541 The Liberty Group Shay Mickler 512-225-1860 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Market Research Analysis Apartment Data Services Inc Cindi Reed 512-969-1499 Austin Investor Interests Robin Davis 512-261-0100

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924 Conversion Logix Denise Champion 866-297-4914 PromoShak John Wilkinson 512-375-3169 RentVision Mike Wittmann 402-570-0648

50

R&L Building Group Clayton Grett 713-686-8899

Complete Landscapes, Inc Susan Bishop 512-252-0141

Rago Personnel LLC Johnny Ramos 512-378-0690

Products and Services

Smart City Locating Kendall Simpson 512-815-2317

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Westlake Home & Commercial JT Hasty 512-280-1649

Westlake Home & Commercial JT Hasty 512-280-1649

Mold-Testing Westlake Home & Commercial JT Hasty 512-280-1649

Overhead Doors Cedar Park Overhead Doors Don Grenier 512-335-7441

P Package Management

Movers 3 Men Movers Erin McNair 713-230-8693

Fetch Package Danielle Archuleta 844-433-3824

Affordable Screens & Glass Rick Middleton 512-358-1560

Moveforfree.com Bubba May 210-691-3178

The Package Center Souheil Sassi 281-271-4111

Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Westlake Home & Commercial JT Hasty 512-280-1649

Mirrors-Sales & Service

Apartment Glass Products EdyLyn Dean 512-662-7036 Westlake Home & Commercial JT Hasty 512-280-1649

Mold-Remediation Belfor Property Restoration Thomas Hannan 512-610-3015 Bio-One Austin George Morrison 512-897-9193 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Camp Construction Peter Flynn 512-394-1111 Infinite Capital Construction Chris Macias 512-368-3854 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

N Natural Gas Utility Service Texas Gas Service Tara Cunningham 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Austin Bio Clean Shawn Casinader 512-772-3733

Package Storage Solutions D2D Direct, LLC Misty Black 512-966-3390 Innovative Package Management Shannon Wright 520-784-4155 The Package Center Souheil Sassi 281-271-4111

Paint Sales PPG Paints Debra Dominguez 512-592-0897 Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734

Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Green Garbology Steve Inmon 888-546-1299

Ai Painting Services Kara Marquez 512-660-2202

Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Citywide Parking Enforcement David Perroni 855-981-2600

ATX Unlimited David Cisneros 512-736-9929

Protractor Services Rebecca Harris 512-845-6751

Contractors Asphalt Randy Welch 512-388-9540

Bartley Construction Dennis Bartley 512-303-9688

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Behr Process Corporation Tim Turner 512-947-0003

Rago Personnel LLC Johnny Ramos 512-378-0690

Integrity Paving & Coatings Bill Holmes 512-853-9009

BR Texas Bret Hamilton 210-504-4630

Smart Companies, Inc Misty Garwood 512-452-4554

C&Z Enterprises Jimmy Zientek 512-989-8377

TBC Services, LLC Tom Burghart 512-217-8020

Camp Construction Peter Flynn 512-394-1111 Centex Painting, Inc 512-554-8303 Colors Unlimited Rob Tatrow 512-339-3023 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Excalibur Painting, Inc Omar Reyes 512-459-8600 Falcon Construction USA Brent McGrath 512-610-1124 Guardian Construction Bill Holcomb 512-250-9478 Indigo Austin Stan Smith 303-809-2401 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Painting Connection Robier Rodriguez 806-445-6791

Texas State Painting & Cleaning Rosemary Govea 512-945-9541 Westlake Home & Commercial JT Hasty 512-280-1649 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint-Equipment & Supplies

Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt Ross Williams 512-497-9601 Westlake Home & Commercial JT Hasty 512-280-1649

Parking Permits Capital Parking Matthew Albertson 512-334-9090 Citywide Parking Enforcement David Perroni 855-981-2600

Paving Contractors

Behr Process Corporation Tim Turner 512-947-0003

A Plus Asphalt & Concrete Art Aja 512-251-8920

PPG Paints Debra Dominguez 512-592-0897

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Sherwin Williams Company Jay Piersall 512-844-3350

Asphalt Care of Texas Bernie Smith 512-872-3500

Wilmar Verlin Merkel 800-345-3002

Contractors Asphalt Randy Welch 512-388-9540

Parking Lot Maintenance & Marking 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Capital Parking Matthew Albertson 512-334-9090

Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt Ross Williams 512-497-9601 Westlake Home & Commercial JT Hasty 512-280-1649

Personnel Services BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262 Burnett’s Pest Control Services David Burnett 512-789-8225 Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500

Products and Services

Worldwide Pest Control Elias Palacios 512-476-2847

Pet Care Noble Ion® Bobby Tinnion 214-366-7723

Phone & Data Repair & Install Kadirnet, LLC Shanna Price 512-997-9774

Plastering Toms Construction Concepts Terry Stevens 936-581-1555

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

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Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe (512) 837-2917 All-Cor Services Steve Wingo 512-826-4542 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Flint & Associates LLC Chad Flint 512-971-2445 Fox Service Company James Bagby 512-442-6782 Rago Personnel LLC Johnny Ramos 512-378-0690 Roto-Rooter Service Co Jason Carter 512-836-8925 Products and Services

Steve’s Plumbing Repair Steve Brougher 512-276-7476 Team Flo-Right LLC Steven Wood 512-590-9796 Vamvoras, Ltd Jeff Fox 512-994-7527 Westlake Home & Commercial JT Hasty 512-280-1649

Plumbing-Equipment & Supplies Ferguson Facilities Supply John Davila 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Rinnai Tankless Water Heaters Anthony Passe 512-966-1675

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Pole & Exterior Lighting Install & Repair Westlake Home & Commercial JT Hasty 512-280-1649

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Toms Construction Concepts Terry Stevens 936-581-1555

Pool Equipment/Sales/ Supplies/Maintenance Clear Expectations Michael West (512) 761-3518 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284

Pool Equipment/Sales/ Supplies/Maintenance/ Railing Clear Expectations Michael West (512) 761-3518 Toms Construction Concepts Terry Stevens 936-581-1555

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Infinite Capital Construction Chris Macias 512-368-3854 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Roto-Rooter Service Co Jason Carter 512-836-8925 Texas Materials a CRH Company Amanda Seamans 512-861-7100 The Steam Team Ashtynn Bennett 512-739-7237 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Private Investigations Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904 Longhorn Trophies, Inc Don McGraw 512-454-8684 Print Graphics Travis Etie 512-892-3333 Visual Marketing Ann Poehl 512-580-5728

Property Management National Valet Trash Mike Hurrell 512-859-3770 The Westside Group F Pasion 512-499-8013

Property Management Software RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Yardi Systems Kelly Krier 805-699-2040x5161

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Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178

Recycling Services GLR Valet Alex Guzman 512-694-3193

Remodeling Rago Personnel LLC Johnny Ramos 512-378-0690

Remodeling & RepairBuilding Contractor A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Camp Construction Peter Flynn 512-394-1111 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376

Infinite Capital Construction Chris Macias 512-368-3854

UCS Ben Wells 512-385-6600

Cinch Kit Brooks Laser 281-607-4400

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Westlake Home & Commercial JT Hasty 512-280-1649

Crestmark Construction Services Brenda Nite 713-426-6161

JMI Contractors Grant Jacobs 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 R&L Building Group Clayton Grett 713-686-8899 TBC Services, LLC Tom Burghart 512-217-8020

Renovation Products Cinch Kit Brooks Laser 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400

DS Electric Service LLC Daniel Segura 512-361-9075 Gage Multifamily Services Rich Trepanier 512-368-8376 Indigo Austin Stan Smith 303-809-2401 Integro Roofing Harley Coons 512-659-2038 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

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State Contractors, LLC Creston Simmons 512-960-2484

Flavor Finish Resurfacing Tracy Ross 512-993-1090

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

State Contractors, LLC Creston Simmons 512-960-2484

TiCon Texas Construction Services Trey Murphy 281-932-8521

Painting Connection Robier Rodriguez 806-445-6791

GPS Roof Leak Repair Trey King 888-958-5048x101

Westlake Home & Commercial JT Hasty 512-280-1649

UCS Ben Wells 512-385-6600

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Integro Roofing Harley Coons 512-659-2038

Westlake Home & Commercial JT Hasty 512-280-1649

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Renter Insurance ePremium Insurance Ann Padgett 513-972-4880 Jetty Chad Somodi 855-695-3889 RealPage, Inc Stacey Blackwell 972-820-3000

Replacement Windows

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Resident Retention Programs hOp Chris Peifer 813-389-4389

Resident Screening Service MRI Software Joe Shoecraft 972-385-2800 National Tenant Network Stacy Howell 800-801-1371

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Retaining Walls Camp Construction Peter Flynn 512-394-1111 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901 Westlake Home & Commercial JT Hasty 512-280-1649

Risk Management LeaseTerm Solutions Hailey Scott 888-814-6950

Rodent Control

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Westlake Home & Commercial JT Hasty 512-280-1649

Westlake Home & Commercial JT Hasty 512-280-1649

Roofing Consultants Integro Roofing Harley Coons 512-659-2038 NGTX Enterprises Monica Sanders 512-962-5181 Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 D-7 Roofing Travis Webb 512-852-8177 Infinite Capital Construction Chris Macias 512-368-3854

Absolute Pest Management Tony Ragan 512-444-0262

Integro Roofing Harley Coons 512-659-2038

Tenant Tracker, Inc Troy Pate 800-658-9369

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J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Ai Painting Services Kara Marquez 512-660-2202 Centex Painting, Inc 512-554-8303 Excalibur Painting, Inc Omar Reyes 512-459-8600

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Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600

Integro Roofing Harley Coons 512-659-2038

LSR Multifamily Jesus Zamarron 214-869-4479

RealPage, Inc Stacey Blackwell 972-820-3000

Resurfacing

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Rago Personnel LLC Johnny Ramos 512-378-0690

JMI Contractors Grant Jacobs 210-492-8181

Roofs-Cleaning

Roofs-Contractors 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ace Roofing Company Jason Wright 512-836-7663 Bartley Construction Dennis Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600

Oliver Roofing Systems Rick Brier 512-834-7500

Crestmark Construction Services Brenda Nite 713-426-6161

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Falcon Construction USA Brent McGrath 512-610-1124

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Protractor Services Rebecca Harris 512-845-6751 R&L Building Group Clayton Grett 713-686-8899 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649 Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GreenTech Roofing Brooke Bruce 713-675-7663 Integro Roofing Harley Coons 512-659-2038 Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

S Satellite TV Kadirnet, LLC Shanna Price 512-997-9774

Screens-Door & Window 1st Choice Energy David Malone 512-345-0956

Affordable Screens & Glass Rick Middleton 512-358-1560

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Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Westlake Home & Commercial JT Hasty 512-280-1649

Security & Surveillance Alarmtechs, Inc Terry Delzeit 281-391-6066 Allegion Mark Howell 512-865-0375 Compound Security Specialist Robert Palmerton 512-444-4283 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

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Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Security 101 - Austin Randy Guidry 512-633-6872

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Signal 88 Security Texas Justin Nordhausen 512-394-6234

GSC Fire & Security Mark Cummings 512-697-8723

Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Securitas Security Services Inc JUSTIN BRINKMAN 972-322-4174

ACT Security Group Johnny Atkinson 512-420-9988 Alarmtechs, Inc Terry Delzeit 281-391-6066 Anchor Access Systems Ken Crouse 512-213-1665 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 SentriForce Scott Berta 888-671-2202

Sewer & Drain CleaningService Airco Mechanical Brandi Dathe 512-837-2917

Securitas Security Services Inc JUSTIN BRINKMAN 972-322-4174 Signal 88 Security Texas Justin Nordhausen 512-394-6234

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Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Siding-Contractors

Bartley Construction Dennis Bartley 512-303-9688

Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors

Vamvoras, Ltd Jeff Fox 512-994-7527

Falcon Patrol Protection, LLC Adam Lee 512-566-8866

Westlake Home & Commercial JT Hasty 512-280-1649

Steve’s Plumbing Repair Steve Brougher 512-276-7476

Jetty Chad Somodi 855-695-3889

ACT Security Group Johnny Atkinson 512-420-9988

Rago Personnel LLC Johnny Ramos 512-378-0690

A-1 Services Maintenance Contractors Ron Little 512-443-2222

ePremium Insurance Ann Padgett 513-972-4880

Security Guard/Patrol Service

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Roto-Rooter Service Co Jason Carter 512-836-8925

Airco Mechanical Brandi Dathe (512) 837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925

Security Deposits

56

Security Systems

SentriForce Scott Berta 888-671-2202

Security Cameras

Products and Services

Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Sheet Metal Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Excalibur Painting, Inc Omar Reyes 512-459-8600

Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Guardian Construction Bill Holcomb 512-250-9478

Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Hardman Signs Chole Hardman 713-957-2324 Signs West Jim Ashley 512-282-5001 Texas Materials a CRH Company Amanda Seamans 512-861-7100

Small Business Bank TruWest Credit Union Richard Gaines 512-252-6032

Sound Systems & Equipment Alarmtechs, Inc Terry Delzeit 281-391-6066 Kadirnet, LLC Shanna Price 512-997-9774

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-AutomaticFire

Integro Roofing Harley Coons 512-659-2038

Allied Fire Protection Odette Castillo 512-719-4872

JMI Contractors Grant Jacobs 210-492-8181

American Fire Systems Cody Huff 713-466-9898

Protractor Services Rebecca Harris 512-845-6751 Westlake Home & Commercial JT Hasty 512-280-1649

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937 CND Signs Christian Martinez 512-888-9788

Sprinklers-Garden & Lawn Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Staffing Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709

R&L Building Group Clayton Grett 713-686-8899 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Stairs

512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

TBC Services, LLC Tom Burghart 512-217-8020

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Westlake Home & Commercial JT Hasty 512-280-1649

Rago Personnel LLC Johnny Ramos 512-378-0690

Storage Unit Facility Olympia Moving & Storage Steven Rodriguez 512-837-8296

Stucco & Exterior Coating Contractor 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Contractors, Inc Rob Walters 512-733-0600 FIDUS Construction Services Lauren Hudler 512-607-5897 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Westlake Home & Commercial JT Hasty 512-280-1649

Subfloor Repair Capitol Floor Paula Paulo

Westlake Home & Commercial JT Hasty 512-280-1649

Submetering Systems Guardian Water & Power, Inc Mark Mathis 512-743-6663

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Swimming Pool Code Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 Toms Construction Concepts Terry Stevens 936-581-1555

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Swimming PoolContractors Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

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Swimming Pool-Repair & Renovation BR Texas Bret Hamilton 210-504-4630 Clear Expectations Michael West (512) 761-3518 Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

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Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 JMI Contractors Grant Jacobs 210-492-8181 Sundek of Austin Rick Hubbard 512-928-8000 Toms Construction Concepts Terry Stevens 936-581-1555

Apartment Lines Scott Dunham 800-583-7769

Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Service Kadirnet, LLC Shanna Price 512-997-9774

Television

T Tax Consultants Five Stone Tax Advisers JD Garcia 512-833-5829 Harding And Carbone, Inc. Michael Guardiola 713-664-1215 Products and Services

Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy CSSI – Cost Segregation Services, Inc. Joseph Beggins (832) 690-7216 Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service

Television-Cable Kadirnet, LLC Shanna Price 512-997-9774

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Tenant Screening Service AmRent Lisa Rusie 855-532-2883

Kadirnet, LLC Shanna Price 512-997-9774

CoreLogic SafeRent Jason Pitzel 949-214-1000

Kings III Emergency Communications Gary Weldon 512-992-4134

RealPage, Inc Stacey Blackwell 972-820-3000

Telephone-Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

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Kadirnet, LLC Shanna Price 512-997-9774

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Tenant Tracker, Inc Troy Pate 800-658-9369

Termite Control Absolute Pest Management Tony Ragan 512-444-0262

Burnett’s Pest Control Services David Burnett 512-789-8225 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Elias Palacios 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Colors Unlimited Rob Tatrow 512-339-3023 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationCeramic

Westlake Home & Commercial JT Hasty 512-280-1649

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 Capital Parking Matthew Albertson 512-334-9090 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 Capital Parking Matthew Albertson 512-334-9090

Capitol Floor Paula Paulo 512-339-1555

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Colors Unlimited Rob Tatrow 512-339-3023

Reliant Towing Mark Schroeder 512-363-5900

Lone Star Carpet Lee Moerbe 512-836-9311

Space Makers Towing Jason Wright 512-961-3076

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Triton Towing Erica Hanlon 512-252-2727

Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Trash Containers Green Garbology Steve Inmon 888-546-1299

Trash Hauling Bio-One Austin George Morrison 512-897-9193 Central Texas Refuse, Inc Ben Bracher 512-243-2833 GLR Valet Alex Guzman 512-694-3193 Pro Valet Trash Patrick Kelley 512-751-2900 Valet Living Linda Izaguirre 877-574-2587 Waste Connections Jeff Fields 512-251-5622 Westlake Home & Commercial JT Hasty 512-280-1649

Trash Removal Bio-One Austin George Morrison 512-897-9193 Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Pro Valet Trash Patrick Kelley 512-751-2900 Rago Personnel LLC Johnny Ramos 512-378-0690 Waste Consolidators, Inc Ken Garst 480-897-3601 Westlake Home & Commercial JT Hasty 512-280-1649

Tree-Insect & Disease Control Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Daniel Hayden 512-451-4986 Pest Management, Inc Sarah DiCicco 512-288-1007

Tree-Maintenance Service Certified Arbor Care, Inc Stephen Matcha 512-671-8733

Glass – Mirrors – Screens Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Davey Tree Expert Co Daniel Hayden 512-451-4986 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Trophies & Plaques Longhorn Trophies, Inc Don McGraw 512-454-8684

U Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utilities-Management Guardian Water & Power, Inc Mark Mathis 512-743-6663 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing Guardian Water & Power, Inc Mark Mathis 512-743-6663

www.ameristarglass.com PHONE

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

Hocutt, Inc Kevin Hammer 214-381-9991

Value Waste Services John Claybrook 469-363-8018

Minol USA Will Castro 346-314-3921

WeDoTrash Eric Leonard 512-748-6294

National Exemption Service Donna Ismajili 800-241-8651

Utility Consultant

Valet Waste Pick Up Central Waste Management Justin Behrmann 512-783-8898

EnergyLink Rob Porras 713-416-2677

National Valet Trash Mike Hurrell 512-859-3770

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Pro Valet Trash Patrick Kelley 512-751-2900

Utility Evaluation Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

V Valet Trash Central Waste Management Justin Behrmann 512-783-8898 Garbage Grabbers Valet Trash Kacie West 512-299-1609 GLR Valet Alex Guzman 512-694-3193 National Valet Trash Mike Hurrell 512-859-3770 Pro Valet Trash Patrick Kelley 512-751-2900

Valet Living Linda Izaguirre 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929x704 WeDoTrash Eric Leonard 512-748-6294

W Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515

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AZUMA Leasing Clint Borchgardt 800-707-1188

Texas Disposal Systems Dennis Hobbs 800-375-8375

Paul Davis - Austin Gary Smith 512-795-4161

Best Wash, Inc James West 281-441-2465

Waste Away, LLC Ron Walser 866-999-2929x704

Commercial Equipment Company Andy Northup 972-991-9274

Waste Connections Jeff Fields 512-251-5622

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Front and Center Laundry Terry Hyslop 512-738-5264 Luxe Appliances Mitchell Andrus 512-940-1023

Washer/Dryer-Sales

Products and Services

Waste Management Forrest Tubb 512-743-0730

Water Heaters & Boilers

Appliance Warehouse Tina LeBlanc 512-748-7515

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Best Wash, Inc James West 281-441-2465

Ferguson Facilities Supply John Davila 888-334-0004

Commercial Equipment Company Andy Northup 972-991-9274

Rinnai Tankless Water Heaters Anthony Passe 512-966-1675

Ferguson Facilities Supply John Davila 888-334-0004

Roto-Rooter Service Co Jason Carter 512-836-8925

WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Vamvoras, Ltd Jeff Fox 512-994-7527

Waste & Recycling Consulting Green Garbology Steve Inmon 888-546-1299 National Valet Trash Mike Hurrell 512-859-3770 Waste Management Forrest Tubb 512-743-0730

Waste Disposal/ Recycling Garbage Grabbers Valet Trash Kacie West 512-299-1609

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Waste Consolidators, Inc Ken Garst 480-897-3601

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 Hocutt, Inc Kevin Hammer 214-381-9991 HydraMetrics John Miller (651) 653-6845

Water-Extraction Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449

National Valet Trash Mike Hurrell 512-859-3770

Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Pro Valet Trash Patrick Kelley 512-751-2900

Colors Unlimited Rob Tatrow 512-339-3023

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Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Roto-Rooter Service Co Jason Carter 512-836-8925 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Waterproofing Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Westcoat Specialty Coating Systems Grant Scelzi 800-250-4519 Westlake Home & Commercial JT Hasty 512-280-1649

Web Site Communication PERQ Cheryl Leonard 512-409-5446

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 TBC Services, LLC Tom Burghart 512-217-8020

Westlake Home & Commercial JT Hasty 512-280-1649

Window Cleaning ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167

Windows-Dealers Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Wireless Internet Service Kadirnet, LLC Shanna Price 512-997-9774

Wood Floor Sales & Installation Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

Tow With Confidence A&A W WRECKER IS AUSTIN’S A PRIVATE PR PROPERTY TOWING SP SPECIALIST S SIN SINCE 2002.

From our smart towing technology and free mobile app to innovations such as special event permits and self-service guest parking, see why A&A Wrecker and Recovery lets you tow with confidence...every time.

Family Owned and Operated Fully Licensed and Insured Vendor Credential Approved

SEE YOU AT THE AAA TRADE SHOW! Phone: (512) 670-7578 | info@aawreckeraustin.com

www.aawreckeraustin.com

Tow With Confidence - Avoid Bad Tows Full visibility and accountability of all towing and warning activity. Leading the industry in expertise and experience with ever-changing tow laws and regulations.

Smart Towing Technology Our client portal provides unparalleled documentation of real-time photos of all towed vehicles or warning tags issued. Inalterable time, date, and location stamps. Send tow requests directly to our dispatch team.

Notices for Residents Professional customized notices for your residents.

Communicate the community’s parking rules and towing enforcement prior to actual enforcement.

Parking Permits Made Easy Cloud-based software helps you manage, create and instantly print parking permits from any computer or mobile device.

Permits print with a plate number, expiration date and reserved space number as applicable.

Guest Parking New! Easy and fast 24/7 self-service guest vehicle registration system. Send text alerts prior to parking expiration or towing enforcement. Intelligent detection eliminates guest parking abuse.

Special Event Permits Rent your Clubhouse? Your resident receives a link to share a Special Event Permit with their invited guests. Guest “Click and Print” and register the permit. Alert sent to vehicle owner when permit nears expiration.

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

Some of the services we Some of the provide: services we provide: •Housekeeping

•Make Ready •Housekeeping •Maintenance •Make Ready •Painting •Maintenance •Bathtub •Paintingand Countertop Restoration •Bathtub and Countertop •Ground Keeping Restoration •Ground Keeping •Carpet Cleaning •Floor Cleaning •Carpet Cleaning •Wood Vinyl Floor •Floor&Cleaning Installation •Wood & Vinyl Floor •Remodeling Installation •Drywall repair •Remodeling •Masonry •Drywall repair •Carpentry •Masonry and more..

•Carpentry and more..

At Rago Personnel LLC we At Rago Personnel LLC we strongly believe in adding strongly believe inservices adding value with quality value with qualitycustomer services service. and exceptional and exceptional customer service.

Rago Personnel LLC Rago Personnel LLC

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