Window on rental housing - March/April 2018

ON RENTAL HOUSING

MAR APR 2018

THIS ISSUE:

APRIL is

CAREER MONTH

RPM CAREERS MONTH APRIL 2018

20 24

T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

Incentives for Green Living Green is the New Gold Standard

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CONTENTS MARCH / APRIL 2018 ISSUE

FEATURES 14 Career Month is April, 2018

20 Incentives

for Green Living Energy savings for your multifamily property

RPM CAREERS MONTH APRIL 2018

YOUR FUTURE is in

Residential Property Management.

April is RPM Careers Month.

24 Green is the

New Gold Standard Creating meaningful change

16 AAA Outreach 17 AAAEF

Introduction to the AAA Education Foundation

18 Spring Golf at Top Golf

26 Bowl-A-Rama

27 REDBOOK Seminar information for your On-Site Team

28 Professional Credential 2018 programs

35 Trade Show See you under the big top May 8!

Tournament information

MARCH / APRIL /

3

APRIL is Fair

Austin Apartment Association 2 0 1 7 -2 018

Housing Month

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director Kristan Arrona

IN EV E RY I SSUE 5 6 8 10 12

Leadership Calendar President’s Perspective Industry Update New Members

13 30 32 36 38

Diamond Sponsors Education Opportunities Law in Order Market Report Products/Services Directory

Editor Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com

ADVE RTI SE R I N DE X IFC Austin Energy

29 Guardian Construction

51 Royal Manufacturing

1

Gage Multifamily

37 CSC Serviceworks

2

Camp Construction

53 Compound Security Specialists

7

Century AC Supply

37 Maintenance Supply Headquarters

9 CORT 19 RentPath 21 Austin Energy EV

55 Ameristar

41 Austin Estate Gate

59 WASH

41 Ameristar

IBC Affordable Screens and Glass

45 Charter Furniture 47 BG Multifamily

OBC JMI Contractors

Amy Magnuson, Office Manager, amy@austinaptassoc.com Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development robbie@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.GraphicEngine.net

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The advertising and article submission deadline for the May/June 2018 issue of Window on Rental Housing is March 15, 2018. The advertising and article submission deadline for the July/August 2018 issue of Window on Rental Housing is May 15, 2018. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2017 -2018 EX ECUTIV E COMMIT TEE

2017-2018 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Angel Davila, CAMT, Rainier Management Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Sam Levassar, Camp Construction Shonna Marquis, CAS, The Liberty Group

Dwayne Stewart

Renee Zahn

Eric Watson

Karen Temborius

Churchill Forge Properties President

CAM, NALP, ARM, CPM Greystar President-elect

CAMT, CAMTII, CAS Century A/C Supply Vice President

CPM Westdale Secretary/Treasurer

Kim McCorkle Stephanie Naylor, CAS, Flooring Warehouse Terri Needham, CAS, PS Landscapes Lindsey Osborne, CAS, CORT Stephanie Petersen, CAM Bluebonnet Commercial Management Christi Pyle, Northland Investment Tracy Slappey-Scott, Pinnacle Missy Sterns, LDG Development

Stephani Park

Christy Sanchez,

Theresa Ebner

Oden Hughes VP at Large

CAM, CPM Alliance Residential VP at Large

CAM, CAPS, CPM LDG Development Immediate Past President

Lyndsay Tuckner, CPM, GVA Property Management Katya Watson, Greystar Ben Wells, CAS, UCS

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait* (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07)

Sandy Eckhardt (12-13) Robbie Robinson (14-15) Gus Villegas (15-16) Theresa Ebner (16-17) *deceased

2 017- 2018 COMMIT TEE CH AIR PER SONS Austin Supervisors Council Shannon Green Christi Pyle Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud, CAS Stephanie Naylor, CAS Community Outreach Lindsay Doud Michael Garcia, CAM, CAPS Anna Samaratunga, CAS Education Advisory Council Dedra Bouffard, CAM

Food Drive Stephanie Naylor, CAS Terri Needham, CAS Paige Russell Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Theresa Ebner, CAM, CAPS, CPM Legislative Christy Sanchez, CAM, CPM Karen Temborius, CPM Katya Watson

Membership A Team Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team Cindi Bewley Ryan Harmon Political Action Theresa Ebner, CAM, CAPS, ARM Sandy Eckhardt

Products & Services Council Eric Watson, CAMT, CAMTII, CAS, Chair Shonna Marquis, CAS, Chair-elect Lindsey Osborne, CAS, Vice Chair Sam Levassar Immediate Past Chair

NextGen Rachel Bostick, NALP, CAM Shay Mickler

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth Chelsea Kneeland, CAS Toni Rackley Anna Samaratunga, CAS

Texas Apartment Association 512-479‑6252

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm

National Apartment Association 703‑518‑6141

MARCH / APRIL /

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Calendar of EVENTS APRIL 2018

DATE EVENT

6-9

PLACE

TIME

CAS Slam Certification Course AAA 8:30am-4:30pm

6 Legislative Committee – CLOSED MEETING

AAA 9:30am 8

Learn at Lunch: Universal Recycling Ordinance and City Rebates AAA 12pm-1pm

12-16 NAA Capitol Conference

Washington, D.C.

13 Ambassadors/A-Team

AAA

9am

13 Mentors/M-Team

AAA

10am

22 Spring Golf at Top Golf Top Golf

12:30pm4:30pm

DATE EVENT

3 REDBOOK Legal Seminar

TIME

J.J. Pickle Research Campus 8:30am-4:30pm

4

Hands On A/C – North Session TBA 8:30am-11:30am

5

Hands On A/C – South Session TBA 8:30am-11:30am

6

AAA Lyceum Module III – Advocacy

AAA

9am-4pm

6 Legislative Committee – CLOSED MEETING

AAA 9:30am 9-13 CAPS Credential Course

AAA 8:30am-4:30pm

10 Ambassadors/A-Team

AAA

9am

AAA 8:30am-11:30am

10

Education Advisory Council

AAA

27 Executive Committee – CLOSED MEETING

Headliner’s Club 12pm

12

Bowl-a-Rama! Tournament

Main Event 6pm-10pm

17

NextGen Committee

AAA

27

Maintenance for Managers

27

AAA Board of Directors

AAA

5pm

28

Leasing 102

AAA 8:30am-11:30am

28

Maintenance Roundtable

AAA

2pm-3pm

29 REDBOOK Legal Seminar J.J. Pickle Research Campus 8:30am-4:30pm 30

AAA Office Closed for Good Friday

12pm

19 Learn at Lunch: Top 5 reasons evictions are dismissed

AAA 12pm-1pm 24

ROI Exchange: Project Management, Renovations, Vendors & Code Compliance AAA 11:45am-1pm

24 Executive Committee – CLOSED MEETING

Headliner’s Club 12pm AAA Board of Directors

25-28 TAA Lone Star Expo

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12pm

18 Fair Housing with Attorney Bill Warren

AAA 8:30am-12pm

24

6

PLACE

AAA San Antonio

5pm

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MARCH / APRIL /

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President’s

PERSPECTIVE WHAT DOES PROFESSIONALISM MEAN TO YOU? The importance of interacting with our colleagues and residents

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We constantly should be questioning ourselves about what it means to do our jobs professionally in order to make the necessary changes to make it not just a job, but a career.

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s it in how we interact with our residents and/or prospective residents?

Do we stand up and greet them with a smile? Do we shake their hand and make them feel welcome?

Do we show a genuine interest in their concerns and needs? Is it in the way we handle addressing those concerns and needs, even when we are not able to do what they expect?

Do we maintain a friendly demeanor, even when they are not? Are we following through to make sure the residents needs are being met?

Is it in how we interact with our fellow employees?

Are we going out of our way to be a part of a team, rather than just getting our job done? Are we constantly looking for ways to improve how we communicate with each other to achieve a common goal? Are we showing respect for each other? Do we have each other’s back’s and do what it takes to get the job done?

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Is it how we interact with our vendors, suppliers, and contractors?

Do we respect that they have a schedule to keep and plan the week so that they can fit our needs into their daily/weekly schedules? Do we make them aware when they are not performing as expected in a manner to help them improve their services?

Do we greet them with a smile and make them feel welcome when they enter our offices? Do we take the steps necessary to ensure that they receive payment in a timely manner?

Is it in how we treat ourselves?

Are we finding ways to enjoy the work we do and are not just going through the motions? Should we be looking for ways to increase our knowledge in what we do, not only to improve our daily activities, but also to improve how we go about doing those activities? Are we looking for ways to be efficient so that the job does not become too stressful? Are we setting weekly/monthly goals for ourselves to feel a sense of achievement?

Dwayne Stewart

Churchill Forge Properties 2017-2018 AAA President

Is it in our presentation?

Do we dress in a professional manner? Are we “ready to go” as soon as we report to work? How are we making our customer’s feel when they interact with us? How does our community look, not only to the people calling our community home, but also to prospective residents?

Are the grounds, amenities, and tour routes pristine and attractive? Are we making sure our show units are perfect and are open and ready at the beginning of each day?

I know this is just a lot of questions and no answers, but the title of this article is “What does professionalism mean to you.” We constantly should be questioning ourselves about what it means to do our jobs professionally in order to make the necessary changes to make it not just a job, but a career.

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MARCH / APRIL /

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Industry UPDATE

animals, lease guarantor regulations and zero waste and composting initiatives for apartment communities.

The committee discussion and debates help guide our advocacy actions. All deliberations are reported to the AAA Board of Directors and the information shared at the committee meeting is used when communicating the industry’s perspectives and positions to elected officials and Relations industry regulators in letters, emails and in-person testimony.

The Texas Apartment Association and its Legislative Committee works in much the same way. Through regThe AAA’s structural organization ular in-person and conference call that controls our advocacy efforts bemeetings this appointed body tackles gin with the AAA Legislative Commit- the prickly statewide issues affecting tee. This twenty-five-member body is apartment ownership, management, appointed each year by the AAA Preslease contracts and more. Although ident and is comprised of apartment the Texas Legislature only meets owners and managers and two vendor every odd-number the year the work members. The meetings are held the of the TAA never wanes. Currently first Tuesday of each month but, since the TAA Legislative Committee is the primary focus of our issues are on actively monitoring and participatmultifamily property ownership and ing at meetings being held on topics management, the meetings are open that include consumer rights and only to owner or manager members of protections relating to landlord/ the association. lease agreements, county developSince the multifamily industry ment, the regulatory cost of housing touches nearly every facet of the construction, disaster preparedness economy and the lives of our resand property tax appraisals. idents the issues discussed and All of these topics, known as debated by the Legislative Commit“Interim Charges,” were selected for tee are as wide-ranging as you can study by the House Speaker and Lieuimagine. Just to name a few, in recent tenant Governor and the outcome of months the issues discussed include: these study efforts often serve as the CodeNEXT (the new land use code basis for legislation. The Texas Legisfor Austin), property maintenance lature convenes in eleven months and code, tax abatements for multifamily any ideas that AAA members have on properties, sick leave policies, crimineeded changes to state laws, whethnal background screening, universal er on these topics or on other topics, building permits, emotional support are welcome by the TAA Legislative

INDUSTRY ADVOCACY IS WIDE-RANGING AND NEVER-ENDING

By Paul Cauduro AAA Director of Government

Our participation takes many forms and, to be sure, participation in the legislative process includes all levels of government local, county, state and federal - as well as regulatory bodies, boards and commissions.

The Austin Apartment Association is a trade association composed of diverse groups that represent and serve the rental housing industry.

One very important component of its stated mission is to “Participate in the legislative process,” and participate we do. The goal of our participation in the legislative process is to protect the free market housing system and private property rights and keep our industry free from unnecessary taxes, regulations and fees so that that quality housing and wholesome living environments are available to all.

Our participation takes many forms and, to be sure, participation in the legislative process includes all levels of government - local, county, state and federal - as well as regulatory bodies, boards and commissions.

There is even active participation in the organization structure of other associations when necessary to build coalition partners in order to confront the many issues that affect our industry.

To visit these tools and become a registered user of them go to: http://austintexas.gov/department/online-tools

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Committee. Contact the AAA office to share your thoughts, obtain additional information on topics currently being discussed or to learn more about our industry’s the local and state level advocacy efforts.

shutterstock

Tests Underway for Shared Solar Energy at Apartment Communities In the City of Austin, renters in multifamily buildings make up over 50% of the City’s residents. While residential solar installations within Austin Energy’s service territory have soared with a total installed capacity of 29 megawatts (MW) as of the end of fiscal year 2017, the majority of them are on the roofs of single-family homes. Apartment residents, especially those living in affordable multifamily housing, have been largely omitted from accessing this clean energy option due to various financial, physical, educational, market and other barriers.

In order to increase solar installation at multi-tenant properties innovative programs are essential.

In October 2017, the City Council

approved a resolution for creating incentives and innovative solar programming for underserved markets including multifamily properties.

In support of the City’s resolution, Austin Energy is developing an innovative metering and billing “Shared Solar” solution that enables more cost-effective solar installations on multi-tenant properties.

Currently, a solar photovoltaic (PV) system must be electrically connected behind the meter for an electric account to receive the power and associated incentives and credits. For multifamily properties with individually metered units, this can mean many separate PV systems, with separate wiring, meters, and interconnections for each unit, adding complexity and cost. The Shared Solar program aims to alleviate this problem by allowing a single PV system to serve multiple units in the building. By enabling virtual fractional metering of a single PV meter, using the utility’s Meter Data Management System, multiple residential electric accounts in a multifamily property will be able to receive a prorated portion credits from the on-site solar PV system. The end

result will be that PV system’s energy production will be allocated to the residential units in the property, in proportion to the unit’s square footage, and will lower the tenants’ electric bills.

In the coming months Austin Energy will be testing this innovative program at just a few select properties that serve low-income residents. The experience and lessons obtained from this pilot program will help Austin Energy in various aspects including a better understanding of the technical, financial and programmatic barriers and challenges on solar deployment to underserved communities and multifamily properties in general. Of course, the test program will also help to refine Austin Energy’s meter data management and billing system and know how the behavioral aspects of residents affect energy performance in an apartment context.

If the testing of this program is successful apartment properties can anticipate a full program roll-out and the opportunity to obtain energy solar energy credits while offering residents the ability to lower their energy bills by living in units served by on-site solar energy systems.

In order to increase solar installation at multi-tenant properties innovative programs are essential.

L O O K I N G F O R C O P I E S O F L E G I S L AT I O N A N D O T H E R I N F O R M AT I O N ? Copies of bills can be accessed at www.capitol.state.tx.us. Work has started on updating the TAA REDBOOK, which will be available in early 2018. TAA will also be going through its lease and form revision process over the next several months. Look for updated for-sale forms in early December following approval by the TAA Board.

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New MEMBERS AAA welcomes these new members who joined the association between December 1, 2017 and January 31, 2018. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS AMS Communities LLC Number of reported properties: 14

Coastal Ridge Real Estate Number of reported properties: 74

Cook Properties

Number of reported properties: 1

Maness Properties Number of reported properties: 9

Matrix Residential Number of reported properties: 330

NEW SUPPLIER MEMBERS Roofs-Contractors

Ace Roofing Company Jason Wright 9705 Burnet Road #415 Austin, TX 78758 512-836-7663 www.aceroofingtexas.com

Security Systems

ADT Security Services Allen Junek 1817 Braker Ln, Bldg F, Suite 400 Austin, TX 78758 210-889-3728 www.adt.com

Furniture-Swimming Pool

America Outdoor Furniture Leonard Tucker 18535 FM 1488 Ste 230-53 Magnolia, TX 77354 713-443-9847

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Entertainment

Counter Top Refinishing

Leasing Sales Programs

Furniture-Rentals

Apartment Life Keith Burris 13010 Ridgeline BLVD Cedar Park, TX 78613 817-793-9924 www.caresprogram.org ApartmentRatings & SatisFacts Gen Martin 909 N Sepulveda Blvd El Segundo, CA 90245 310-280-4033

Trash Removal

Bulk Trash Removal, Inc Courtney Wingo 2805 Hunter Rd Lot 4A San Marcos, TX 78666 512-216-6436

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 1407 Demaret St Pflugerville, TX 78660 512-769-3024

Furniture-Sales

CWS Home Services Tammy Parnell 9606 N Mopac Expwy #500 Austin, TX 78759 512-838-3040 www.cwshomeservices.com

Furniture-Sales

Elite Austin Valerie Pierce 5203 Beacon Dr. Austin, TX 78734 512-366-8189 www.eliteaustin.com

Flavor Finish Resurfacing Tracy Ross PO Box 385 Bedford, TX 76095 512-993-1090 www.flavorfinish.com

Furniture Options Sraeena Johnson 2600 McHale Court #170 Austin, TX 78758 800-894-9686 www.furnitureoptions.com

Roofs-Materials

GreenTech Roofing Katie Taylor 13003 Murphy Rd, Building G Stafford, TX 77477 713-675-7663 www.greentechroofing.com

Trash Hauling

Pro Valet Trash Patrick Kelley 500 East 4th St, #363 Austin, TX 78701 512-751-2900 www.provalettrash.com

Accountant/CPA

Schultz Associates Ltd Barbara Schultz 1363-22 Veterans Memorial Hwy Hauppauge, NY 11788 631-676-3330

Sound Systems & Equipment

Secure1One Security & Investigation Services, Inc Adam Hooks 7011 Harwin Dr Suite 270 Houston, TX 77036 713-266-2644 www.secure1one.com

Wireless Internet Service

Singkt Solutions LLC John Victorian 14900 Avery Ranch Blvd Suite C200 Austin, TX 78717 512-599-9800 www.singktsolutions.com

Renovations

The Container Store Stephanie French 500 Freeport Pkwy Coppell, TX 75019 972-538-6600

Mold-Testing

United Water Restoration Group of Austin Ross Moore 12707 Nutty Brown Rd, B100 Austin, TX 78737 512-813-0501 https:// unitedwaterrestoration. com/austin/

Landscape Installation & Maintenance

US Lawns Jonathan Garcia 8905 Schick Road Ste C Austin, TX 78729 512-529-3321 www.uslawns.com

Valet Trash

Value Waste Services John Claybrook 7201 RR 2222 #3108 Austin, TX 78730 469-363-8018 vwsllc.com

MARCH / APRIL /

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Share your #RPMmoments this RPM Careers Month!

What’s happening this RPM Careers Month?

April is RPM Careers Month, and this year we’re launching our own @rpmcareers Instagram account! Instead of a selfie contest, we’ll be sharing your #RPMmoments to highlight what makes your career rewarding.

Helping people find their perfect home, every day.

@RPMmoments How do I get ready for RPM Careers Month? Start posting your favorite RPM photos and videos — perhaps showing your team members or a resident you helped — on your Instagram or Facebook using the hashtag #RPMmoments. In April, we’ll feature select #RPMmoments posts on the RPM Careers accounts!

REAL

COMMUNITIES

REAL CAREERS

Win prizes in our 30-day challenge spree! Throughout April, RPM Careers will announce #RPMmoments challenges on our Instagram and

Facebook pages — for instance, “Post your favorite view from your property!” Look for more details soon on the RPM Careers social media pages and at RPMcareers.org/ rpm-careers-month to learn how to win prizes during the 30-day challenge!

REAL

COMMUNITIES

REAL CAREERS

Visit RPMcareers.com/toolkit to check out our promotional materials, including 2018 RPM Careers Month logos and social media post content.

RPM CAREERS MONTH APRIL 2018

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Bring the power of our network to your community today. For more information, call Eddie Hawthorne at 404.205.8654 or email ehawthorne@apartmentguide.com.

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r o f s e v i t n nce

I

N E E R G VING LI

ENERGY SAVINGS FOR YOUR MULTIFAMILY PROPERTY.

Austin Energy’s rebate offers can help you make smart energy-efficient choices and save money without compromising comfort for your residents. This is a sampling of rebates and incentives to help you save money and energy on heating and cooling costs and appliances for your property.

AIR CONDITIONERS Save energy and money while keeping your residents comfortable and cool. Replace old air conditioners with energy-efficient models and use up to 40% less electricity.

You can earn a rebate for installing new energy-efficient air conditioners and heat pumps. Any licensed air conditioner installer, including maintenance staff, can perform installations.

We recommend you install ceiling insulation before installing your new air conditioner. This may reduce the new air conditioner’s size and initial cost.

ROOFS Cool roof materials deflect heat and protect against solar heat and UV rays. They can save you money in cooling costs and lengthen the life of your roof. Cool roofs offer several key benefits: • Reduce roof surface temperature • Reduce the amount of heat transferred into the building • Reduce the need for air conditioning throughout the building

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• Protect against UV rays that shorten roof life Traditional roofs can reach 150 degrees or more in the summer. According to the US Department of Energy, a cool roof under the same conditions could stay more than 50 degrees cooler. For roofs in good condition, this can be a more economical way to protect the roof from the heat.

You may qualify for a rebate if you apply a spray-on reflective roof coating or new reflective roof membrane to your existing, non-reflective roof.

In addition to adding a cool roof coating, properly functioning air ducts can prevent cool air from escaping an air-conditioned space. You may qualify for a rebate to replace, improve, or seal leaky duct systems.

WATER HEATERS When you install new water heaters for your property, consider heat pump water heaters. Heat pump water heaters can save your residents money and are friendlier to the environment.

A heat pump extracts heat from the air

and transfers it to water in an enclosed tank. In cold temperatures, it uses a heating element. In warmer Texas climates, the heating element is not often needed.

Heat pump water heaters are more efficient because they use electricity to move the heat instead of creating heat directly. This method delivers nearly twice the heat of a conventional electric water heater. During high demand periods, heat pump water heaters switch to standard electric heat, providing sustained heat.

You can earn a rebate to install heat pump water heaters in existing rental units only. For common areas, including the office, clubhouse, and fitness rooms, you may qualify for the commercial Heat Pump Water Heater rebate.

LIGHTING Lighting typically makes up 20 to 40% of your electric bill. Energy-efficient lighting uses less energy and last longer than traditional lamps. Energy-efficient light fixtures can help your residents save up to 75% on lighting costs. They also provide superior lighting quality.

Multifamily Rebates are for energy efficiency improvements installed in rental units for the benefit of residents.

For common areas, including the office, clubhouse, and fitness rooms, you may qualify for the commercial High Efficiency Lighting rebate.

Electric lover?

Totally charged.

Š2016 Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.

It’s time to add electric vehicle charging stations to your community. Ask about our rebates.

Start the conversation.

Visit pluginaustin.com A City of Austin Program

WINDOWS Solar shading and window replacements save energy and increase comfort.

Energy-efficient Low-E (low emissivity) windows, solar screens, and solar film can significantly reduce heat coming through windows while allowing natural light in.

They keep the heat out in the summer and inside during the winter.

Solar screens and film can increase energy savings without requiring you to replace windows. Glass may be clear or factory tinted and single or double-paned.

Proper solar treatments can: • Improve curb appeal • Standardize window appearance • Hide apartment interiors • Block up to 80% of the sun’s heat • Lower cooling bills • Allow fewer UV rays through the windows • Increase daytime privacy Replacing old windows with Low-E windows lowers heat flow and saves energy. Low-E windows are covered with an invisible metal layer that blocks heat and damaging UV rays.

Multifamily Rebates are for energy efficiency improvements installed in

At the

WINTER BOARD MEETING

in Frisco this February, TAA President Jackie Rhone recognized Joy Lamb and Kay Sachs and congratulated them on their retirement and thanked them both for all they contributed to TAA and the industry.

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rental units for the benefit of residents.

For common areas, including the office, clubhouse, and fitness rooms, you may qualify for the commercial Solar Shading and Window Replacement Rebate.

PACE FINANCING AVAILABLE Austin Energy provides various opportunities for our customers to purchase energy efficient technologies. Many of these reduce energy consumption, enhance comfort and indoor air quality for your customers. PACE is an effective financing approach. Travis and Williamson County PACE programs enable owners of non-profit, commercial, and industrial properties to obtain low-cost, long-term financing for water and energy efficiency improvements and solar generation retrofits.

Private sector lenders finance qualified improvements and property owners voluntarily agree to contractual assessments imposed on the property. PACE improvements generate positive cash flow with no out-of-pocket cost to the property owner. If the property is sold before the full amount is repaid, the repayment obligation automatically transfers to the next

owner. PACE assessments complement Austin Energy incentive programs.

Other Energy Efficiency Incentives More than ever, budget-conscious residents are looking at energy efficiency when selecting a property. Our Multifamily Rebates help you make energy efficiency improvements to your property that attract residents and reduce turnover.

• Appliances and Equipment • Custom Technologies • Cycle Saver Water Heater Timers • Heat Pump Water Heaters • Cooling and Heating • HVAC • Lighting • High Efficiency Lighting • New Construction • Integrated Modeling Incentive • Property Improvements • Ceiling Insulation • Cool Roof • Duct Diagnostics and Improvement • Solar Shading and Window Replacements Find out how to take advantage of these and other rebate programs at savings.austinenergy.com/rebates/multifamily

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N E E GR W E N E H T S I

GOLD D R A D STAN

OGRAM R P G N I L C Y C TA N T EXTILE-RE R T O P A M F I O T T S C O A M THE IMP E OF THE N O S IDUAL P V A I H D R N I E P Y R S E E Z V EPITOMI R V AT I O N : E E S N R HOW O E C T T D A N I M H O E N B , IDEAS AL ACTION U D I V HANGE. I C D N L I U H F C G A N I E N D AN UP TO MEA D D A N A C , SMALL enezer,

By Sam Eb r y Recycle Green Cit

T

extiles, such as clothing, shoes, and other home accessories, account for nearly 5 percent of all landfill space in the U.S. Each year, the average apartment resident discards approximately 35 pounds of these materials.* Consider the impact apartment communities could have in the Houston metro area alone. Annually, with roughly 580,000 units and two residents per unit, more than 40 million pounds of textiles are being thrown away rather than reused.

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Why Recycle?

A common misconception is that textiles can only be donated and resold; meaning heavily used or worn items are better candidates for the trash. “No one would want this,� a person might say, but as raw materials, those burned oven mitts and torn sneakers become useful again in any number of ways.

Pieces of denim serve as insulation behind drywall. Wool and nylon are used in carpet padding. Old textiles can be upcycled into new materials or turned into absorbent wiping rags

for industrial uses. Small household appliances like toasters and hair dryers, while not considered textiles, are accepted for recycling as well; if a device doesn’t work, its parts can be salvaged and repurposed.

Globalization has created a market of fast fashion – clothing and other goods that are sold at such inexpensive rates they’re considered disposable by consumers, but the costs are high for the environment. The production of textiles from new materials is a notoriously energy-hungry and polluting process. Large quantities of water and pesticides are used in growing cotton, for example, and the manufacturing of polyester employs considerable amounts of crude oil and releases harmful emissions and wastewater by-products. Global manufacturing also raises human rights concerns such as the treatment of workers, low wages and child labor.

One way to reduce this harmful footprint is to ensure that textile materials truly reach the end of their life cycle before they’re discarded. Education about the importance of textile recycling, as well as easy access to a means of textile recycling, can make a world of difference. There’s no better place to begin this effort than in a multifamily community where residents could have access to a shared recycling pod to efficiently and conveniently extend the life of secondhand goods at no cost to them or to the apartment owner, since the expenses of servicing the recycling pod are recouped from the resale of the items and raw materials.

REBATE EARNING POTENTIAL Let’s say your property has 260 units and your recycling company partner charges $.35 per pound: Annual volume that can be recycled per unit: 70 pounds Total: 18,200 pounds/year Rebate to apartment community: $0.035/pound Annual projected Revenue: $637.00

Green as an Amenity Residents consider eco-friendly amenities a big plus when deciding where to rent, and sometimes they view it as a given.

During a tour, in addition to pointing out a recycling pod’s presence, apartment communities can share concrete data on how the pods are performing.

Make sure to hire a recycling company that will record the volume collected each

month from individual pods and send this information to your apartment managers, who will often highlight community participation via social media, newsletters and community websites. Recycling goals can be set for a community, with progress tracked month by month. Holly Creek Apartments in The Woodlands, with 348 units, recycled 3,865 pounds of textiles in just three months, which became a great piece of data to share with prospective residents.

A recycling pod is a useful resource for residents during move-in or move-out cleanings, as well as for those who have limited mobility or no access to a car. And sometimes having a recycling pod at your doorstep just makes life easier. A resident from Riverwood Apartments in Conroe called us to express

her appreciation for the property’s recycling pod, saying she was able to recycle six bags of used clothing that had been taking up space for many months because she’d never found the time to drive them to a donation center.

Your recycling pod should be placed in an area best suited for your residents and their needs, whether in the community’s dedicated trash and/ or recycling center, near the laundry facility or another public space.

Service of the pod can be scheduled as often as twice a week or once every 15 days, based on the community’s typical output, and no contract is required.

Unlike traditional dumpsters, the design of recycling pods is aesthetically pleasing, and pods are typically refurbished every two years, or as needed, to ensure that they meet the standards of your apartment community. There are pods that come with a QR code that can connect the pod to your apartment manager’s smartphone, alerting them anytime the pod needs immediate attention.

High-rise and mid-rise apartments that don’t have space for a dedicated pod always have the option of valet pickup, in which residents simply leave their textile waste outside their door, marking bags with special decals that denote the contents are textile recycling.

Give Back and Get Back Residents like to see that their recycled items continue to positively influence the environment and the community. On the recycling pods, recycling companies will typically list the charities to where monetary donations are donated.

If you decide to partner with a recycling company, ask if they have a rebate program.

A rebate program allows your apartment property to make money off of its participation - the greater the participation, the more a property will make. Depending on your recycling partner’s rates, an apartment property with a high unit count might expect to make around $500 to $600 annually.

*Adjusted figure for multifamily community resident is based on EPA estimate for residential homeowners.

Sam Ebenezer has been helping communities recycle textiles since 2007. He is the CEO for Green City Recycler, a textile recycling company for multifamily homes and residential homes headquartered in Houston. Green City Recycler is currently the only textile-recycling company in Houston that primarily services the multifamily industry. Partnering with Green City Recycle means you’re also partnering with the Austin-based organization End Trafficking Now and the American Cancer Federation. Visit ww.greencityrecycler.com for more information. Sam can be reached at 240-481-9532 or via info@greencityrecycler.com. Meet Sam and the Green City Recycler team at the HAA Education Conference and Expo on May 18 at NRG Center.

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

Learn at Lunch: Universal Recycling Ordinance and City Rebates

MARCH 8 12:30 p.m. - 1:00 p.m.

Sponsored by Austin Resource Recovery AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members

CECs: 1 Open and FREE for only AAA on-site members to attend. Can’t leave the office? Select the “attend via webinar” registration option.

• Learn about how to improve recycling at your property and get in compliance with the City of Austin’s Recycling Ordinance • Learn how to you can use City rebates to expand recycling at your property • Engage residents in recycling and improve your green footprint to appeal to environmentally savvy residents

Maintenance for Managers COURSE GOOD FOR EDUCATION TRACKS

MARCH 27 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Angel Davila, CAMT, CAPS, Rainier Management $70 for AAA members FREE for ACE subscribers CECs: 3 This seminar is specifically designed

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for community managers and regional property managers but is open to assistant managers that are ready to take their career to the next level.

The course will cover maintenance terminology, budget considerations, and good leadership principles/practices to effectively lead a service team.

Leasing 102: Show Me the Money!

COURSE GOOD FOR EDUCATION TRACKS

MARCH 28 8:30 a.m. - 11:30 a.m.

Speaker: Shonna Marquis, The Liberty Group, and Renee Zahn, Greystar AAA - 8620 Burnet Rd. #475 $70 for AAA members FREE for ACE subscribers CECs: 3 • Demonstrating the Community and the Apartment Home to Close the Sale • The Five P’s of Selling • Know Your Product to be a Professional Consultant not a Leasing Agent • Feature/Benefit Selling..what else is a fireplace?

• Overcoming Objections: They are BUYING SIGNALS! • Closing Techniques and more Closing Techniques! Always Be Closing: the ABC’s of Closing • Role Play Practicing with Classmates and Instructors to build your confidence!

Maintenance Roundtable MARCH 28 2:00 p.m. - 3:00 p.m.

AAA - 8620 Burnet Rd. #475 FREE and for AAA Maintenance Leads and Supervisors Calling all maintenance leads and maintenance supervisors! Join us for a Maintenance Round Table to discuss issues related specifically to your profession. We want to hear from you.

Hands On A/C – North Session & South Session COURSE GOOD FOR EDUCATION TRACKS

APRIL 4 – North Session Location TBA APRIL 5 – South Session SoCo Apartments 6300 South Congress 8:30 a.m. – 11:30 a.m.

Presented by: Century A/C Supply $70 per AAA member – FREE for ACE subscribers Learn about A/C functions, parts, troubleshooting, and preventative maintenance in a HANDS ON environment at one of two session locations.

t

yo

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

ur

lin

Ge

WEDNESDAYS

e!

present

n o education

MARCH 21

Lessons in Excellence from your Maintenance Team for the Entire Company APRIL 4

Will It Be You Who Gets the Owner Sued? What You Have to Know About Fair Housing Rulings APRIL 18

MARCH 7

Digital marketing Made Simple: 60 Minute Guide for Beginners

Fair Housing with Attorney Bill Warren COURSE GOOD FOR EDUCATION TRACKS

APRIL 18 8:30 a.m. - 12:00 p.m.

Presented by Bill Warren, Warren Law Firm AAA - 8620 Burnet Rd. #475 $80 per AAA member $70 early bird rate!

FREE for ACE subscribers CECs: 3 Join Attorney Bill Warren as he covers the basics and beyond of Fair Housing.

Rent, Renew and Recommend: One Size Does Not Fit All!

Learn at Lunch: Top 5 Reasons Evictions Are Dismissed

ROI Exchange: Project Management, Renovations, Vendors & Code Compliance

APRIL 19

APRIL 24 11:45 a.m. - 1:00 p.m.

AAA - 8620 Burnet Rd. #475 Presented by TBA FREE and for AAA IRO members only

12:30 p.m. - 1:00 p.m.

Sponsored by Nationwide Eviction AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend. Can’t leave the office? Select the “attend via webinar” registration option.

• Top Reasons Evictions are dismissed • What reasons you can’t prevent • How to better ensure your success • How to prevent most evictions from being dismissed

CECs: 1 ROI (Rental Owners & Investors) Exchange is a FREE meeting for Rental Owners & Investors to connect with each other. You can attend the meeting inperson or via live webinar.

QUESTI ON S?Contact AAA at info@austinaptassoc.com or 512-3230990.

MARCH / APRIL /

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LAW IN ORDER

The Warren Report THE 2018 TAA LEASE IN DEPTH

Warren Law Firm

Reliable Questions, Answers and Practices Concerning the 2018 TAA Lease

O

n January 23 and January 25, 2018, this author and Texas Apartment Association General Counsel Sandy Hoy presented a statewide lease webinar. The webinar addressed the new TAA lease form. Hundreds attended online, and many insightful questions were submitted throughout and following the webinar. The purpose of this Law in Order: The Warren Report is to address some of these great questions in a short Q&A format. Let’s begin.

Question from Jerry G.: When can month-to-month fees be charged?

Answer: They should never be charged. Paragraph three of the lease provides a date certain on which the lease term ends. “...[A]fter that, this Lease will automatically renew month-to-month unless either party gives at least _____ days’ written notice of termination or intent to move out.” Renewal of the lease means that

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William S. Warren,

all of the terms from the original lease carry forward, with the exception of agreed upon changes, including the scheduled ending date of the monthto-month term.

If you give an offer letter to the current resident, and present options for the existing resident to renew the lease, or enter a new lease with you, you will state various rental rates for various lengths of a proposed new lease term. Since longer term tenancies are often preferred, the lowest rate may be for a 12-month term, the next lowest rate may be for a sixmonth term, and the highest rate may be for a month-to-month term.

It is important to remember that the terms “month-to-month fee” and “month-to-month premium” are inaccurate terms, which if used will make an offer letter misleading. There is no fee, and there is no premium.

There is a new lease term, for which a specified amount of monthly rent will be due.

Questions from Darby H.: “How can a lease renew month-to-month with an increased rental rate under the provisions of lease paragraph 16?

Does the rent increase notice need to be received or postmarked at least five days prior?”

Answer: Paragraph 16 of the TAA lease provides as follows: “...If, at least five days before the advance-notice deadline referred to in paragraph three, we give you written notice of rent increases…that become effective when the Lease term or renewal period ends, this Lease will automatically continue month-to-month with the increased rent….”

The purpose of this contractual provision is to give the resident an opportunity to have enough time to still satisfy the advance-notice requirement, imposed upon the resident by lease paragraph three, if the resident does not want the new terms to take effect. Stated another way, if the resident believes that the proposed month-to-month rental rate is too high, that resident essentially has five days within which to decide to test the market and possibly move elsewhere by giving the notice of intent to move out. This extra time within which to decide is very important.

Darby’s question alludes to a

possible postmark. Mailing the notice, however, is unlikely to satisfy the purpose of paragraph 16, for three or more days could easily be lost if the notice containing the five-day “cushion” is sent by mail. Paragraph 16 of the lease specifically states, “we give you written notice”. To effectively “give notice” there must be a realistic expectation of prompt receipt.

Lease paragraph 33.1 contains a new revision, very relevant to this discussion, which provides as follows: “...

Notice may be given electronically by us to you if allowed by law.” Take advantage of this new clause. Email the offer letter, containing the proposed month-to-month rental rate, if you are confident that you have a current email address for your resident. If you lack that confidence, the next best alternative would be personal delivery of the offer letter, containing the proposed monthto-month rental rate, to the inside of the main entry door. If you do that, moreover, make notations on your copy of the offer letter, which you keep in the tenant file, stating who delivered it, at what time of day, and in what manner; and have the delivery person sign that note. You will keep that in your records for possible future use. A photograph showing the delivered offer letter would be helpful.

During the webinar, the importance of identifying all adults as residents was emphasized, rather than occupants.

Question from Stacee V: “What verbiage would you use with parents that push back on requiring their 18-yearold child to sign the lease [as a resident] instead of remaining an occupant [who is not required to sign]?”

Answer: We will assume that the 18-year-old has already reached the age of 18 and will not reach it during

the term of the lease. If there is an already existing 18-year-old at the time the lease is signed, that 18-year-old is legally considered an adult. That adult person should sign the lease, along with the parents. By making this your policy, you avoid “making the call” whether the young adult will sign or not on a case-by-case basis. You want to avoid having some 18-year-old individuals sign as resident and allowing other 18-year-old individuals not to sign, and instead be identified as occupants. This could needlessly raise fair housing concerns for you.

In many cases, the 18-year-old person may still be fully claimed as a dependent by parents. The 18-yearold may be a full-time student, not earning any noteworthy income.

There may be other reasons why it

might appear to make some sense, on a case-by-case basis, to allow an 18-year-old adult to be identified in paragraph two of the lease as an occupant and omitted from identification in paragraph one as a resident. Do not, however, talk yourself out of the right decision.

You do not want to make this a subjective determination. A fair housing complaint may loom around the corner if you do. The best practice is to require all adults (that is, age 18 and above) to be identified in lease paragraph one as a resident and to sign and initial the lease. Tell the parents who want to push back that paragraph 29 provides that “each resident is jointly and severally liable for all lease obligations.” The parents, therefore,

if they so choose can take care of all the monetary obligations; and therefore, they can control whether their 18-year-old child will not have to pay any of them.

Question from Jerry G.: “Is it lawful to charge the reletting fee after a judgment has been issued in an eviction case”?

Answer: Absolutely. There are four scenarios, identified in lease paragraph 10.1, under which one will have to pay the reletting charge. Judicial eviction is one (item [D]) of them.

Remember, as this lease paragraph reminds the resident, the “reletting charge” is not a cancellation fee and does not release you from your obligations under this Lease.

Question from Brittany D.: “Should everyone sign the pet addendum at move-in to avoid them not knowing the rules and the amounts due?”

Answer: Sometimes yes and sometimes no.

If there is no pet involved at move-in, no one should sign the animal addendum until an animal is moving in to the rental unit. The Animal Addendum is designed for a specific animal, which is to be specifically identified, not speculated about.

On the other hand, if there is at least one animal which will be living in the leased premises at the time the Lease is signed, all the residents should sign the animal addendum.

Paragraph 20 of the Animal Addendum expressly states that each resident who signed the Lease Contract must also sign the addendum. It goes on to provide that each resident is jointly and severally for damages and all other obligations set forth in the Animal Addendum, even if the resident does not own the animal.

Paragraph 18 of the Animal Adden-

You want to avoid having some 18-year-old individuals sign as resident and allowing other 18-year-old individuals not to sign, and instead be identified as occupants.

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The Animal Addendum, in addition, will specifically identify and describe the animal which will occupy the rental unit.

Require specificity.

dum, furthermore, makes it clear that “… you [the animal owner] and all co-residents are jointly and severally liable for the entire amount of any damage the animal causes, including cleaning, defleaing or deodorizing ….”

The animal addendum language on liability for damages is mirrored in the Lease itself. As was noted in the answer to an earlier question, on the topic of joint and several liability, paragraph 29 of the Lease states “each resident is jointly and severally liable for all lease obligations.” The obligations imposed upon the tenant (and animal owner) become part of the lease through paragraph 42, provided the box in front of animal addendum is checked. If an animal causes damages to the premises, therefore, all the residents who reside in those premises are jointly and severally liable for those damages.

Ownership of the animal is not the determining factor, at least not from the landlord’s perspective.

Whether one owns the pet or not, therefore, if an animal is going to be living in the leased premises (even a service or support animal), all the human residents who will also be living in the leased premises should sign the animal addendum.

Question that just crossed your mind: Are we allowed to require that an animal addendum be signed if there is a service or emotional support animal?

Answer: Yes, and be certain that you do so. Whenever there is an animal living on your property, require that it have your approval to be there and that the resident(s) who have it living with them sign the animal addendum.

Do not charge an animal deposit or

pet rent if the animal is a service or support animal; but the owner of that assistance animal must still agree to comply with all the other provisions in the animal addendum. These include terms affecting care and control of the animal, a detailed identification of the animal, and a clause which provides that failure to comply with the addendum constitutes a failure to comply with (and a breach of) the Lease.

The Animal Addendum, in addition, will specifically identify and describe the animal which will occupy the rental unit. Require specificity. See if each resident who signs the Animal Addendum describes the

animal, if asked to, in essentially the same way. This is very important information. With the internet making it easy to misrepresent several facts pertaining to service and support animals, you want every opportunity to confirm that the animal who lives on your property as a service or support animal is the same animal you made a reasonable accommodation to your resident for.

Tiffany G. asked this question, which is being asked more and more, as follows: “Can residents refuse to initial the class action waiver?”

Answer: No. Absolutely not. The class action waiver is in the Lease, paragraph number 43. It is as much a part of the Lease as any of the other 42 preceding paragraphs. Its terms are as important, for example, as the terms concerning payment of rent (paragraph 6) or concerning not engaging in prohibited conduct (paragraph 20).

You would not allow one to refuse to agree to the amount of rent to be paid, or its due date, would you?

Would you allow someone to refuse to be bound by the prohibited conduct provisions of paragraph 20? Of course, you would not. Would you permit the resident to pick and choose which obligations will bind them? No way. If one refuses to agree to the terms of lease paragraph 43, which concerns the class action waiver, they are not agreeing to your lease.

The lease is your contract with the resident. If the resident won’t agree to the terms of that contract, they should not be allowed to lease from you. If your efforts at persuasion fail, just tell them they will have to live elsewhere if they will not agree to all the terms of your lease.

There are certainly many more questions which have been asked, and which will be asked by those who view the lease webinar in the future.

The purpose of this article was to highlight some of the more common questions and provide reliable guidance on how to proceed with a best practice. To the extent you are able, I encourage you to view the lease webinar, and attend the upcoming Redbook presentation, both of which are compelling educational opportunities. Keep on learning!

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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January 2018

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

90.9% 1,175 $/mo 134.7 c/sf/mo 872 sf

Past 12 Months: 1.8% Rental Rate growth 6,979 units absorbed Operating Supply: 924 communities 214,468 units Recently Opened (12 mo): 33 communities 8,743 units

The box on the left displays a snapshot of the current market conditions.

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities.

Effective rental prices are calculated net of concessions and utility adjustments.

The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 28 communities 6,260 units Proposed Construction: 36 communities 10,267 units

History of Effective Price & Occupancy 93

1225

1200 92 1175 91 1150

1125

J F M A M J J A S O N D J F M A M J J A S O N D 2016

2017

Price ($/mo)

Occupancy %

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

HOTTEST SUBMARKETS

CONCESSIONS

Over The Past 3 Months

Rank Submarket

Annualized % of Mkt Growth % Absorbed Downtown/ SoCo/ Barton Springs -0.5% 1.4% Pflugerville/ Tech Ridge/ Wells Branch -2.2% 0.6% Research Blvd/ North Lamar 2.5% 0.3% Northeast -2.4% 0.4% Cedar Park/ Leander/ Four Points -8.9% 0.6%

Class

1 2 3 4 5

ALL A B C D

Total Units w/ Concessions 70,145 28,025 19,866 20,464 1,790

% of Total Units 33% 50% 31% 29% 8%

Other Texas Markets HOUSTON Occupancy: Price: Rental Rate: Size:

89.4% 1,014 $/mo 115.0 c/sf/mo 882 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

90.2% 909 $/mo 107.1 c/sf/mo 849 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

91.6% 1,070 $/mo 122.8 c/sf/mo 871 sf

Past 12 Months: 4.7% Rental Rate growth 17,469 units absorbed

Past 12 Months: 2.7% Rental Rate growth 3,805 units absorbed

Past 12 Months: 4.8% Rental Rate growth 14,325 units absorbed

Operating Supply: 2,728 communities 639,979 units

Operating Supply: 863 communities 181,904 units

Operating Supply: 2,964 communities 690,497 units

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90

Citywide Effect -2.2% -3.8% -1.7% -1.4% -0.3%

Average Special -6.3% -7.8% -5.4% -4.5% -4.0%

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket data for over 2.5 million apartment units in Texas, Georgia, and Arizona.

Cindi Reed Account Manager 512.969.1499

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Rentping Mike Wittmann 402-570-0648

SERVICES

Respage Linda Lunn 800-390-1776 Zillow Russ Pengelly 206-757-4830

Advertising-OnSite-Broadcasting

Find a supplier online at web.austinaptassoc.com/search

AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Advertising-Specialties

Denotes an AAA Diamond Sponsor member.

A A/C-Dealers Fox Service Company James Bagby 512-442-6782

A/C-Duct Cleaning UCS Ben Wells 512-385-6600

A/C-Supplies & Parts Century A/C Supply Travis Fowler 512-584-3713 HD Supply Michael Lindemann 512-647-8167 Johnstone Supply - Austin T Lambdin 512-834-0346 Maintenance Supply HQ Scott Credeur 512-335-6700 Robert Madden Industries Tiffany Paluso 512-837-8521

A/C-Systems Service & Repair 1st Choice Energy David Malone 512-345-0956 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Fox Service Company James Bagby 512-442-6782

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Access Control Gates-Iron Alarmtechs, Inc Terry Delzeit 281-391-6066 Austin Estate Gate Anthony Bruno 512-296-2671 GateCode Liam Pope 512-571-1001 TriStar Commercial LLC Tim Walker 512-733-0944

Accountant/CPA Allshouse Group Kurt Allshouse 713-353-2556 Schultz Associates Ltd Barbara Schultz 631-676-3330x11

Adjusters Insurance Claim Recovery Support Scott Friedson 512-904-9900 Jansen International, LLC Charles Dale 800-779-8714 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

AdvertisingDirectories & Guides Costar David Arnold 512-865-0483 ForRent.com Danielle Archuleta 512-326-1133

RentPath Chelsea Kneeland 469-662-3097 The Vendor Guide/ VG Visuals Monica Simmons 800-788-7820

Advertising-Full Service AArrow Sign Spinners Shakim Gonzalez 512-900-8714 Catalyst Marketing & Design Jamie Matusek 512-579-5461

Advertising-Internet Apartment Data Services Inc Cindi Reed 800-595-8730 Apartment List Ben Coussens 404-735-1288 Citywide Apartment Locators Susan Albertson 512-835-7368

Ice Blue Advertising Chuck Littlepage 832-437-0904 The Vendor Guide/ VG Visuals Monica Simmons 800-788-7820 Visual Marketing Ann Poehl 512-580-5728

Air Duct Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 UCS Ben Wells 512-385-6600

Air Purification ScentAir Beverly Boyd-Miller 512-797-4503

Alarm Systems & Service Ace Fire Equipment Ashley Stein 512-835-2020

Costar David Arnold 512-865-0483

Alarmtechs, Inc Terry Delzeit 281-391-6066

ForRent.com Danielle Archuleta 512-326-1133

Bartley Construction Dennis Bartley 512-303-9688

JLD Apartment Consulting Services John Dennis 512-345-1673

MPG Security Solutions Martha Guzman 512-944-6885

Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Singkt Solutions LLC John Victorian 512-599-9800 TriStar Commercial LLC Tim Walker 512-733-0944

Answering Service ACTIV Answer

By Audio Images Sarah Bearden 800-487-0206x231

Apartment/Multi Family Investments WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Appliance Replacement Appliance Warehouse Tina LeBlanc 512-748-7515 Bulk Services LLC Morgan Beard 512-770-9060 Luxe Appliances Mitchell Andrus 512-940-1023

Appliances-Dealers Appliance Parts Company David Gefrovich 512-655-2726 Ferguson Facilities Supply 888-334-0004 HD Supply Michael Lindemann 512-647-8167 Luxe Appliances Mitchell Andrus 512-940-1023 Maintenance Supply HQ Scott Credeur 512-335-6700

Appliances-Leasing

AppliancesSupplies & Parts Appliance Parts Company David Gefrovich 512-655-2726 Century A/C Supply Travis Fowler 512-584-3713 Chadwell Supply Donnie Miller 888-341-2423 Johnstone Supply - Austin T Lambdin 512-834-0346 Robert Madden Industries Tiffany Paluso 512-837-8521

Asphalt-Seal Coating Striping & Repairs A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Contractors Asphalt Randy Welch 512-388-9540 Integrity Paving & Coatings Bill Holmes 512-853-9009 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 Lone Star Paving Jim Ramming 512-428-5778

Appliance Warehouse Tina LeBlanc 512-748-7515

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

AZUMA Leasing Clint Borchgardt 800-707-1188

RDC Paving Ryan Rowland 512-920-9155

Luxe Appliances Mitchell Andrus 512-940-1023

Rock Solid Paving & Concrete Seth Ritta 737-802-3195

AppliancesService & Repair Fixed Maintenance and Repair Mark Ezell 512-574-5117 WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Stripe-It-Up Katie Youngblood 512-966-2511

Attorneys Girling Law Marc Girling 817-659-2033 Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Awnings & Canopies-Dealers The Chism Company, Inc Bill Colby 512-440-0606

B Backflow Testing Ace Fire Equipment Ashley Stein 512-835-2020 Airco Mechanical Brandi Dathe 512-837-2917 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Fox Service Company James Bagby 512-442-6782 Hyden Construction Services, LLC Brian Hyden 512-947-1945 Mtech 512-929-7090 Roto-Rooter Service Co Jason Carter 512-836-8925 Valor Fire Protection John Couch 512-846-4142 Vamvoras, Ltd Jeff Fox 512-994-7527

Balcony Repair All-Cor Services Steve Wingo 512-826-4542 Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111

JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Maisie Dickerson 512-282-5722 TBC Services, LLC Tom Burghart 512-217-8020

Banking/Business TruWest Credit Union Michael Gandy 512-252-6007

Bathtub & Sink-Porcelain Repair & Refinishing Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Safe Showers of Austin LLC Kimberly Penney 512-326-9800 Surface Connection Mike Canfield 512-507-8202

Bathtub-Fiberglass Repair & Refinishing Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Safe Showers of Austin LLC Kimberly Penney 512-326-9800

Products and Services

Surface Connection Mike Canfield 512-507-8202

Blinds-Mini/Vertical Sales & Service Classic Same Day Blinds Reed Way 512-926-7700 Ferguson Facilities Supply 888-334-0004 HD Supply Michael Lindemann 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Boiler Repair & Installation Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Roto-Rooter Service Co Jason Carter 512-836-8925

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Vamvoras, Ltd Jeff Fox 512-994-7527

Building Inspection Service Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111

Business Cards North Austin Speedpro Imaging Francine Redmond 512-989-5868

C Cabinet Installation Camp Construction Peter Flynn 512-394-1111 Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Products and Services

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Cabinet Refinishing Camp Construction Peter Flynn 512-394-1111 Central Renovations Solutions Jeff Calvery 469-567-2400 Kitchen Tune Up 512-956-3690

Cabinets-Wholesale Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Carpenters Bartley Construction Dennis Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181

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Radley Staffing Jon Lantrip 512-502-3030

Carpet, Upholstery & Hard Surface Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 The Steamery ATX Tres Davis 512-551-9753

Carpet-Cleaning Equipment & Supplies Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Carpet-Cleaning Repair Dyeing Service

Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Interior Logic Group Property Services Art Lopez 512-230-5635

Cleaning Network Ben Clattenburg 512-743-1040

Lone Star Carpet Lee Moerbe 512-836-9311

Colors Unlimited Rob Tatrow 512-339-3023 First Choice Carpet Care Craig Beaver 512-377-2266 Flooring Warehouse Matt Naylor 512-335-8138 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314

Carpet-Water Extraction Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Belfor Property Restoration Matt Mccarty 512-610-3015

UCS Ben Wells 512-385-6600

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Carpet-Deodorizing Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 UCS Ben Wells 512-385-6600

Carpet-Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115

Cleaning Network Ben Clattenburg 512-743-1040 Colors Unlimited Rob Tatrow 512-339-3023 First Choice Carpet Care Craig Beaver 512-377-2266 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 UCS Ben Wells 512-385-6600

United Water Restoration Group of Austin Ross Moore 512-813-0501

Carports Infinite Capital Construction Chris Macias 512-368-3854 The Chism Company, Inc Bill Colby 512-440-0606

Ceiling Fans Ferguson Facilities Supply 888-334-0004 Maintenance Supply HQ Scott Credeur 512-335-6700

Cellular Phones ACTIV Answer

By Audio Images Sarah Bearden 800-487-0206x231

Chemical Water Treatment Poolsure Lisa Simpson 281-914-0284

Chimney Cleaning & Repair 1st Choice Chimney Jeff Baldwin 817-791-4606 Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313

Cleaning Service Bio-One Austin 512-897-9193 Bulk Services LLC Morgan Beard 512-770-9060 Centex Painting, Inc 512-554-8303 Excalibur Painting, Inc Omar Reyes 512-459-8600 Maid of Honor, Inc John Hartley 512-323-6243 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 UCS Ben Wells 512-385-6600 Under Pressure Powerwashing Taylor Stuart 512-815-2616

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Cleaning ServiceCrime Scene Bio-One Austin 512-897-9193 Blackmon Mooring of Austin Dara Rosales 512-434-9394 CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181 Crime Clean of Texas Deborah Gerhards 512-669-2999 Emergency Cleaning Solutions Christopher Brown 512-382-7243 UCS Ben Wells 512-385-6600

Collection Agencies National Credit Systems, Inc Kristin Muse 800-367-1050 Professional Debt Mediation Leaonard Lawrence 904-398-0286 Tenant Tracker, Inc Troy Pate 800-658-9369 The Phoenix Recovery Group Elia Dalton 210-442-6003

Collections MRI Software Mike Godsoe 972-385-2800 Nationwide Eviction Eddie Young 512-551-0357 Professional Debt Mediation Leaonard Lawrence 904-398-0286 The Phoenix Recovery Group Elia Dalton 210-442-6003

Commercial Lending TruWest Credit Union Michael Gandy 512-252-6007

Commercial Real Estate TruWest Credit Union Michael Gandy 512-252-6007

Communications Singkt Solutions LLC John Victorian 512-599-9800

The Residential Perimeter Security Specialists

Computer-Data Cabling Bulk Services LLC Morgan Beard 512-770-9060 Singkt Solutions LLC John Victorian 512-599-9800

Computer-Online Service & Internet Singkt Solutions LLC John Victorian 512-599-9800

Computer-Service & Repair Bulk Services LLC Morgan Beard 512-770-9060 Singkt Solutions LLC John Victorian 512-599-9800

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460 Bulk Services LLC Morgan Beard 512-770-9060 RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Samantha Oscar 972-349-1406 Yardi Systems kelly Krier 805-699-2040

Concrete Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 All-Cor Services Steve Wingo 512-826-4542 Capitol Construction/CPC Barbara Crawford 512-289-0227 FIDUS Construction Services Lauren Hudler 512-590-2707 Infinite Capital Construction Chris Macias 512-368-3854

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 Integrity Paving & Coatings Bill Holmes 512-853-9009 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 Sungrow Landscape Services Patrick Goulding 512-331-1700

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 Products and Services

Concrete Restoration & Cleaning

A Plus Asphalt & Concrete Art Aja 512-251-8920 Integrity Paving & Coatings Bill Holmes 512-853-9009

need screens?

Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558

Sundek of Austin Rick Hubbard 512-928-8000

Concrete Repair & Resurfacing

Lone Star Paving Jim Ramming 512-428-5778

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Stripe-It-Up Katie Youngblood 512-966-2511

TBC Services, LLC Tom Burghart 512-217-8020

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

www.austinestategate.com anthony@austinestategate.com

Diligent Services Hugo Carbajal 800-345-4436

Concrete Scoring & Staining Capitol Floor Brett Weiss 512-339-1555 Lone Star Carpet Lee Moerbe 512-836-9311

Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003 Serving the Apartment Industry Exclusively Since 1989

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Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688

Construction-General All-Cor Services Steve Wingo 512-826-4542 AYS Capital & Renovations, LLC Joey Susan 512-454-5704 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Products and Services

Global Restoration Services Eric DeLeon 210-347-8431 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 Renaissance Contracting, LLC Anthony Mullens 512-691-9047

Consulting Broker Multifamily Consulting Group Chad Christian 281-710-3800

Copier/Printers North Austin Speedpro Imaging Francine Redmond 512-989-5868

Counter Top Installation Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

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Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Synergy Granite LLC Rene Guerrero 512-778-9007 The CounterSource, Inc Todd Keesee 512-587-2160

Counter Top Refinishing Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

D Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181

Decks

Ameristar Screen and Glass CJ Reed 512-910-3050

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Complete Landscapes, Inc Susan Bishop 512-252-0141

Flavor Finish Resurfacing Tracy Ross 512-993-1090

Infinite Capital Construction Chris Macias 512-368-3854

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Sungrow Landscape Services Patrick Goulding 512-331-1700

Sungrow Landscape Services Patrick Goulding 512-331-1700

Surface Connection Mike Canfield 512-507-8202

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Synergy Granite LLC Rene Guerrero 512-778-9007 The CounterSource, Inc Todd Keesee 512-587-2160

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883 National Credit Systems, Inc Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

Demolition Contractors JMI Contractors Grant Jacobs 210-492-8181

Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Detention Pond Maintenance & Recovery Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides ForRent.com Danielle Archuleta 512-326-1133 RentPath Chelsea Kneeland 469-662-3097

Door Hardware Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors & Door Products Cedar Park Overhead Doors Don Grenier 512-335-7441 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560

Dry Cleaning Services Love Lockerz Jason Jones 512-718-7940 MW Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313 WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Drywall Contractors Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 TBC Services, LLC Tom Burghart 512-217-8020

E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Fixed Maintenance and Repair Mark Ezell 512-574-5117 Fox Service Company James Bagby 512-442-6782

Employee Morale Programs Nfinite Pursuit Brandon Hill 229-942-4300

Employee Screening

Lightning Electrical, LLC Rick Morgan 512-642-4417

Tenant Tracker, Inc Troy Pate 800-658-9369

Mtech 512-929-7090

The Liberty Group Shay Mickler 512-225-1860

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Electric-Equipment & Supplies

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234

HD Supply Michael Lindemann 512-647-8167

Hire Priority Staffing Danielle Berryann 512-338-4473

Maintenance Supply HQ Scott Credeur 512-335-6700

The Liberty Group Shay Mickler 512-225-1860

Electronic Rent Collection ResMan Samantha Oscar 972-349-1406

E-Mail Video Marketing Solutions Capture the Market Beth Doty 866-778-7719

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Radley Staffing Jon Lantrip 512-502-3030 Star Personnel Ashley Arellano 832-242-6800

On Guard, Inc Bill White 713-664-8273

The Liberty Group Shay Mickler 512-225-1860

Singkt Solutions LLC John Victorian 512-599-9800

The Personnel Store, Inc Damion White 512-236-1400

Emergency Water Services

Employment Services

Belfor Property Restoration Matt Mccarty 512-610-3015

Hire Priority Staffing Danielle Berryann 512-338-4473

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Radley Staffing Jon Lantrip 512-502-3030

Camp Construction Peter Flynn 512-394-1111 UCS Ben Wells 512-385-6600

The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Damion White 512-236-1400

Energy Auditing 1st Choice Energy David Malone 512-345-0956 BEST Ari Kahn 512-522-2378

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956 BEST Ari Kahn 512-522-2378

Energy Service 1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Dara Rosales 512-434-9394

Comm-Fit Marcus Ling 512-378-3581 Fit Supply Somer Turner 512-971-7399 Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fitness In Motion Ron Adams 512-658-2860 Marathon Fitness Demariee Anderson 800-391-9496

Entertainment Apartment Life Keith Burris 817-793-9924

Evictions Connect2Court J Daniel Maggard 404-500-5743 Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959

F

Products and Services

Fences & Rails 2 S-D, Inc Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Associated Time & Parking Patrick Dolan 512-693-9200 Camp Construction Peter Flynn 512-394-1111 Falcon Construction USA Brent McGrath 512-610-1124 Infinite Capital Construction Chris Macias 512-368-3854 Metroflor Corporation Matthew Fooshee 832-444-7611 Meyer Smith, Inc Jay Esmay 713-862-7339 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

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Financing CBRE Capital Markets Peter Gineris 915-585-3883

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

TruWest Credit Union Michael Gandy 512-252-6007

GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 TriStar Commercial LLC Tim Walker 512-733-0944 Products and Services

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788 TriStar Commercial LLC Tim Walker 512-733-0944 Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020

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Impact Fire Services Sara Kriegh 512-243-7788 StoveTop FireStop Joanna Osborne 817-870-8081

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020 Hyden Construction Services, LLC Brian Hyden 512-947-1945

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115 StoveTop FireStop Joanna Osborne 817-870-8081 TriStar Commercial LLC Tim Walker 512-733-0944

Fire Restoration

JMI Contractors Grant Jacobs 210-492-8181

UCS Ben Wells 512-385-6600

The Ironwood Group Todd Pirtle 512-298-2004

United Water Restoration Group of Austin Ross Moore 512-813-0501

United Water Restoration Group of Austin Ross Moore 512-813-0501

Fire Sprinkler Systems-Installation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 American Fire Systems Craig Branstetter 713-466-9898 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration Matt Mccarty 512-610-3015

Belfor Property Restoration Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Clark Crawford 817-908-1847 Falcon Construction USA Brent McGrath 512-610-1124 Gage Multifamily Services Rich Trepanier 512-368-8376

Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 FIDUS Construction Services Lauren Hudler 512-590-2707 Hurcon, Inc Bobby Griggs 281-847-3600 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Smith 512-739-7237

Fitness Design & Management Advanced Exercise Ryan McAfee 512-800-0959 Fit Supply Somer Turner 512-971-7399 Nfinite Pursuit Brandon Hill 229-942-4300

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959 Fitness In Motion Ron Adams 512-658-2860

Flags Banners & Pennants Image 360 Gordon Stehr 512-436-0134 North Austin Speedpro Imaging Francine Redmond 512-989-5868

Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034 Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034

WE FURNISH MULTI-FAMILY Rental • Rental Models • Clubrooms • Leasing Offices Business Centers • Models • Lounges

Visit our showroom today.

Huge selection of IN-STOCK product available for quick delivery.

Dallas • 15101 Midway Road, Addison

972-385-3204 Austin 512-705-2669 Modeleasy.net info@furniturebycharter.com

Nationwide Delivery Available!

Products and Services

Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399 Interior Logic Group Property Services Art Lopez 512-230-5635 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314

Floor RestorationHardwood Floor King, Inc Roy Whitaker 512-346-7034

Floorcovering Manufacturer Metroflor Corporation Matthew Fooshee 832-444-7611 Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Impact Floors Anna Samaratunga 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Matthew Fooshee 832-444-7611

Readers Wholesale Jason May 713-224-8300

Foundation Contractors Church Services Stephanie Meatto 713-722-5000 Foundation Specialists Wendy Mullins 512-291-4374 FSI Construction Inc Gary Greene 512-291-4374 JMI Contractors Grant Jacobs 210-492-8181

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111

Furnished Apartments Furniture Options Sraeena Johnson 800-894-9686

Furniture-Outdoor America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486-6027

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals Brook Furniture Rental Erin Mungovan 832-590-8005

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Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Lindsey Osborne 512-719-9040 CWS Home Services Tammy Parnell 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Furniture Options Sraeena Johnson 800-894-9686

Furniture-Sales Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Lindsey Osborne 512-719-9040 Products and Services

CWS Home Services Tammy Parnell 512-838-3040

Garbage Collection Bulk Services LLC Morgan Beard 512-770-9060 Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Central Texas Refuse, Inc Vic Thomas 512-243-2833 Texas Disposal Systems 512-421-1300

Gates-Automatic & Manual Associated Time & Parking Patrick Dolan 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441

Elite Austin Valerie Pierce 512-366-8189

Compound Security Specialist Robert Palmerton 512-444-4283

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

GateCode Liam Pope 512-571-1001

Furniture-Swimming Pool America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486-6027

G Garage Doors & Openers Cedar Park Overhead Doors Don Grenier 512-335-7441

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R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

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Meyer Smith, Inc Jay Esmay 713-862-7339 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667 TriStar Commercial LLC Tim Walker 512-733-0944

General Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734

AYS Capital & Renovations, LLC Joey Susan 512-454-5704 Bartley Construction Dennis Bartley 512-303-9688 Blackmon Mooring of Austin Dara Rosales 512-434-9394 BR Texas Richard Riley 210-504-4630 Build Right Construction Fortunato Gomez 512-545-5080 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161

JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Mr Patch & Repairs Jorge Gonzalez 512-792-9539 PCI Texas Jeff Pancone 512-983-6831 Protractor Services Maisie Dickerson 512-282-5722 Smart Companies, Inc Misty Garwood 512-452-4554 Swet Construction Group Frank Hutchinson 321-594-5569 TBC Services, LLC Tom Burghart 512-217-8020

CTI Construction Ray Logan 830-857-5944

The Ironwood Group Todd Pirtle 512-298-2004

DFW Housing Partners Clark Crawford 817-908-1847

TiCon Texas Construction Services Trey Murphy 281-932-8521

FIDUS Construction Services Lauren Hudler 512-590-2707 Foundation Specialists Wendy Mullins 512-291-4374 FSI Construction Inc Gary Greene 512-291-4374

UCS Ben Wells 512-385-6600 Woods General Contracting, LLC John Woods 817-203-8710

Glass-Sales & Service

Gage Multifamily Services Rich Trepanier 512-368-8376

Affordable Screens & Glass Rick Middleton 512-358-1560

Global Restoration Services Eric DeLeon 210-347-8431

Ameristar Screen and Glass CJ Reed 512-910-3050

Guardian Construction Bill Holcomb 512-250-9478

Ame’s Mirror & Glass Troy Shugart 512-480-9585

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Hurcon, Inc Bobby Griggs 281-847-3600

Apartment Glass Products EdyLyn Dean 512-662-7036

All-Cor Services Steve Wingo 512-826-4542

Infinite Capital Construction Chris Macias 512-368-3854

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

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Golf Cars & Carts-Rentals

Gutters

Gutters-Cleaning & Repair

Golf Cars of Austin Austin Evans 512-312-4115

C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024

C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024

Golf Cart Zone Aaron Gouldie 512-258-9663

Kidd Roofing Ken Johnson 512-671-7791

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Austin Evans 512-312-4115

Gutters & Downspouts C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Camp Construction Peter Flynn 512-394-1111

Golf Cart Zone Aaron Gouldie 512-258-9663

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Mission Golf Cars Chad Bachhofer 800-324-7868

JMI Contractors Grant Jacobs 210-492-8181

Graphic Designers

Kidd Roofing Ken Johnson 512-671-7791

North Austin Speedpro Imaging Francine Redmond 512-989-5868

Keith Barker Roofing & Solar Keith Barker 512-447-7663 Sungrow Landscape Services Patrick Goulding 512-331-1700

H Hardware HD Supply Michael Lindemann 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Products and Services

The Home Depot Richard Salinas 830-613-9453

Heating SystemsSupplies & Parts HD Supply Michael Lindemann 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Holiday Lighting Sungrow Landscape Services Patrick Goulding 512-331-1700

Hot Tubs & Spas Hines Pool & Spa Andy Hines 512-873-8565

HVAC AGES Consulting Brian Burke 844-533-4547

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All-Cor Services Steve Wingo 512-826-4542 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Ferguson Facilities Supply 888-334-0004 Robert Madden Industries Tiffany Paluso 512-837-8521

I Insulation-Contractors 1st Choice Energy David Malone 512-345-0956

Insurance Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 Jansen International, LLC Charles Dale 800-779-8714 Products and Services

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 Insurance Claim Recovery Support Scott Friedson 512-904-9900 Strategic Risk Specialists, LLC Justin Curnel 830-500-3033 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

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Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Property

Internet-Marketing Costar David Arnold 512-865-0483

Blancken Insurance Group Russ Blancken 512-246-2122

ForRent.com Danielle Archuleta 512-326-1133

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Moveforfree.com Bubba May 210-691-3178

Whorton Insurance Services Michael Whorton 512-338-1191

Respage Linda Lunn 800-390-1776

Insurance-Renter

Internet-Service Providers

Blancken Insurance Group Russ Blancken 512-246-2122

Gigafy Stuart Aceituno 855-544-2359

CoreLogic SafeRent Jason Pitzel 713-252-8515

Grande Communications Joseph Markosfeld 512-650-5486

RealPage, Inc Stacey Blackwell 972-820-3000 Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122 Strategic Risk Specialists, LLC Justin Curnel 830-500-3033 Whorton Insurance Services Michael Whorton 512-338-1191

Interior & Decorator Service Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 Laura Burton Interiors Laura Burton 512-322-9888 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288 RealPage, Inc Stacey Blackwell 972-820-3000 Zillow Russ Pengelly 206-757-4830

Internet-Web Site Developers Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 JMI Contractors Grant Jacobs 210-492-8181

Irrigation Systems Installation & Equipment Benchmark Landscapes Kevin Henderson 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Landscapes USA Heath Deen 512-350-5761

J Janitorial Equipment & Supplies Bulk Services LLC Morgan Beard 512-770-9060 HD Supply Michael Lindemann 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service Bulk Services LLC Morgan Beard 512-770-9060 Crime Clean of Texas Deborah Gerhards 512-669-2999 Maid of Honor, Inc John Hartley 512-323-6243 UCS Ben Wells 512-385-6600

L Landscape Contractors Bulk Services LLC Morgan Beard 512-770-9060 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Native Land Design Chris Rhodes 512-918-2270 US Lawns Jonathan Garcia 512-529-3321

Landscape Installation & Maintenance

Maldonado Nursery & Landscaping Inc Wesley Machac 512-252-0198

Greater Texas Landscapes, Inc Deborah Cole 512-462-2311

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

JMI Contractors Grant Jacobs 210-492-8181

PS Landscapes, Inc Terri Needham 512-335-4769

Sungrow Landscape Services Patrick Goulding 512-331-1700

US Lawns Jonathan Garcia 512-529-3321

Landscape Installation/ Irrigation Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Landscaping-Contractors & Maintenance

GreenScapes Landscaping Stephen Connell 512-263-3669 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Maldonado Nursery & Landscaping Inc Wesley Machac 512-252-0198

Benchmark Landscapes Kevin Henderson 737-802-7284

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Complete Landscapes, Inc Susan Bishop 512-252-0141

Sungrow Landscape Services Patrick Goulding 512-331-1700

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Greater Texas Landscapes, Inc Deborah Cole 512-462-2311 GreenScapes Landscaping Stephen Connell 512-263-3669 JMI Contractors Grant Jacobs 210-492-8181 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Wesley Machac 512-252-0198 Merit Service Solutions Matt Tenbush 512-834-0123 Native Land Design Chris Rhodes 512-918-2270 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769

Landscaping-Designers Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Laundry EquipmentLeasing

Roto-Rooter Service Co Jason Carter 512-836-8925

Leasing Sales Programs ApartmentRatings & SatisFacts Gen Martin 310-280-4033 ResMan Samantha Oscar 972-349-1406

Leasing Specialist Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Legal Service

AAdvantage Laundry Systems Russell Williams 817-915-0431

Connect2Court J Daniel Maggard 404-500-5743

Best Wash, Inc James West 281-441-2465

Girling Law Marc Girling 817-659-2033

Commercial Equipment Company Andy Northup 972-991-9274x38

Law Offices of R David Fritsche David Fritsche 210-227-2726

CSC Service Works Danielle Courtney 210-286-7786 WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Laundry Equipment-Sales AAdvantage Laundry Systems Russell Williams 817-915-0431 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274x38 CSC Service Works Danielle Courtney 210-286-7786 WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917

Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Light Bulbs AGES Consulting Brian Burke 844-533-4547

Lighting Fixtures & Supplies AGES Consulting Brian Burke 844-533-4547 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676 Ferguson Facilities Supply 888-334-0004 Lightning Electrical, LLC Rick Morgan 512-642-4417 Maintenance Supply HQ Scott Credeur 512-335-6700

RVLT/E Lighting Justin Krenicki 972-231-8882 Sun Signs Troy Gillian 512-326-2451

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 ATX Apartment Locators Ed Talley 512-947-0707 Austin City Realty Eric Freytag 512-477-2489 Citywide Apartment Locators Susan Albertson 512-835-7368 ForRent.com Danielle Archuleta 512-326-1133 Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Locks Allegion Mark Howell 512-865-0375

Products and Services

Carterro Chris Weldon 703-310-6409

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M Magazine-Apartment Listings ForRent.com Danielle Archuleta 512-326-1133 SMART Apartment Data Nichole Williams 800-594-2133x604

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222

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Hire Priority Staffing Danielle Berryann 512-338-4473

Austin Investor Interests Robin Davis 512-261-0100

The Liberty Group Shay Mickler 512-225-1860

ResMan Samantha Oscar 972-349-1406

Turn Construction Brandon McFarling 512-484-3096

SMART Apartment Data Nichole Williams 800-594-2133x604

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Marketing Consultants & Service

Maintenance Supplies Chadwell Supply Donnie Miller 888-341-2423

Catalyst Marketing & Design Jamie Matusek 512-579-5461

Ferguson Facilities Supply 888-334-0004

Rentping Mike Wittmann 402-570-0648

HD Supply Michael Lindemann 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Wilmar 800-345-3002

Make Ready Service Products and Services

ATX Unlimited David Cisneros 512-736-9929 Bulk Services LLC Morgan Beard 512-770-9060 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Hire Priority Staffing Danielle Berryann 512-338-4473 Maid of Honor, Inc John Hartley 512-323-6243 Radley Staffing Jon Lantrip 512-502-3030 The Liberty Group Shay Mickler 512-225-1860 Turn Construction Brandon McFarling 512-484-3096 UCS Ben Wells 512-385-6600

Market Research Analysis Apartment Data Services Inc Cindi Reed 800-595-8730

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Apartment Life Keith Burris 817-793-9924

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Threshold Agency, LLC John Wilkinson 512-375-3169 Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor Camp Construction Peter Flynn 512-394-1111

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Glass Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mold-Remediation Belfor Property Restoration Matt Mccarty 512-610-3015

Bio-One Austin 512-897-9193

Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111

Complete Landscapes, Inc Susan Bishop 512-252-0141

Infinite Capital Construction Chris Macias 512-368-3854

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

PCI Texas Jeff Pancone 512-983-6831

JMI Contractors Grant Jacobs 210-492-8181

Millwork/Cabinetry Austin Apartment Renovations David Coulter 512-924-6976

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036

UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Ross Moore 512-813-0501

Mold-Testing United Water Restoration Group of Austin Ross Moore 512-813-0501

Mortgage Commercial Banking CBRE Capital Markets Peter Gineris 915-585-3883

Movers 3 Men Movers Erin McNair 713-230-8693 Bulk Services LLC Morgan Beard 512-770-9060

Moveforfree.com Bubba May 210-691-3178 Two Men And A Truck Chad Dennis 512-410-2407

N Natural Gas Utility Service Texas Gas Service Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Blackmon Mooring of Austin Dara Rosales 512-434-9394 ScentAir Beverly Boyd-Miller 512-797-4503 UCS Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

On-line Property Management Connect2Court J Daniel Maggard 404-500-5743 HousingManager.com Mary Derby 855-979-0770

Overhead Doors Cedar Park Overhead Doors Don Grenier 512-335-7441

P Package Storage Solutions ZipcodeXpress Inc Albert Zheng 512-468-8368

Products and Services

Paint Contractors ATX Unlimited David Cisneros 512-736-9929

Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors

Camp Construction Peter Flynn 512-394-1111

2 S-D, Inc Kevin Seelhammer 830-627-2734

Colors Unlimited Rob Tatrow 512-339-3023

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Painting Connection Robier Rodriguez 806-445-6791 TBC Services, LLC Tom Burghart 512-217-8020 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint Sales Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292

Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780

Capitol Construction/CPC Barbara Crawford 512-289-0227

Infinite Capital Construction Chris Macias 512-368-3854

Centex Painting, Inc 512-554-8303

JMI Contractors Grant Jacobs 210-492-8181

Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Excalibur Painting, Inc Omar Reyes 512-459-8600

Bartley Construction Dennis Bartley 512-303-9688

Falcon Construction USA Brent McGrath 512-610-1124

Behr Process Corporation Tim Turner 512-947-0003

FIDUS Construction Services Lauren Hudler 512-590-2707

BR Texas Richard Riley 210-504-4630 C&Z Enterprises Jimmy Zientek 512-989-8377

Guardian Construction Bill Holcomb 512-250-9478 Hurcon, Inc Bobby Griggs 281-847-3600

M&M Painting & Construction Karen Iosue 210-614-9994 Protractor Services Maisie Dickerson 512-282-5722 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Smart Companies, Inc Misty Garwood 512-452-4554 Whitestone Bathroom Solutions Paul James 512-710-8554

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003

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Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350 Wilmar 800-345-3002

Parking Lot Maintenance & Marking 2 S-D, Inc Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Bennett Paving, Inc Christina Rountree 512-740-8603 Contractors Asphalt Randy Welch 512-388-9540

Products and Services

Integrity Paving & Coatings Bill Holmes 512-853-9009 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 RDC Paving Ryan Rowland 512-920-9155 Stripe-It-Up Katie Youngblood 512-966-2511

Parking Permits PPOA Group, LLC Erika Cabriales 844-873-7648

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Bennett Paving, Inc Christina Rountree 512-740-8603 Contractors Asphalt Randy Welch 512-388-9540 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

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RDC Paving Ryan Rowland 512-920-9155

Personnel Services Hire Priority Staffing Danielle Berryann 512-338-4473 Radley Staffing Jon Lantrip 512-502-3030 The Liberty Group Shay Mickler 512-225-1860

Pest Control Service

Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Airco Mechanical Brandi Dathe 512-837-2917

Bulk Services LLC Morgan Beard 512-770-9060

All-Cor Services Steve Wingo 512-826-4542

CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Infinite Capital Construction Chris Macias 512-368-3854

Absolute Pest Management Tony Ragan 512-444-0262

Fox Service Company James Bagby 512-442-6782

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Certified Termite & Pest Control Scott Young 512-676-0828

Mtech 512-929-7090

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Heat Wave Bed Bug Control Cody Hardin 512-994-0141 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah McElwee 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Arleen Valdez 512-476-2847

Pet Care Dog Paws Chris Thomas 281-627-1657

Phone & Data Repair & Install Singkt Solutions LLC John Victorian 512-599-9800

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Plumbing-Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Plumbing-Equipment & Supplies Ferguson Facilities Supply 888-334-0004 HD Supply Michael Lindemann 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284

Roto-Rooter Service Co Jason Carter 512-836-8925 Stripe-It-Up Katie Youngblood 512-966-2511 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 North Austin Speedpro Imaging Francine Redmond 512-989-5868 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Programable Electronic Locks Singkt Solutions LLC John Victorian 512-599-9800

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

Longhorn Trophies, Inc Don McGraw 512-454-8684

RealPage, Inc Stacey Blackwell 972-820-3000

North Austin Speedpro Imaging Francine Redmond 512-989-5868

ResMan Samantha Oscar 972-349-1406

Visual Marketing Ann Poehl 512-580-5728

Property Management JLD Apartment Consulting Services John Dennis 512-345-1673 Multifamily Consulting Group Chad Christian 281-710-3800

Property Management Software Carterro Chris Weldon 703-310-6409 HousingManager.com Mary Derby 855-979-0770

Yardi Systems kelly Krier 805-699-2040

R Real Estate-Consultants ATX Apartment Locators Ed Talley 512-947-0707 JLD Apartment Consulting Services John Dennis 512-345-1673 Lifestyles Unlimited Julie Murphy 210-787-2235x1414 Schultz Associates Ltd Barbara Schultz 631-676-3330x11

Real Estate-Investment Lifestyles Unlimited Julie Murphy 210-787-2235x1414

Real Estate-Loans TruWest Credit Union Michael Gandy 512-252-6007

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700 ATX Apartment Locators Ed Talley 512-947-0707 Moveforfree.com Bubba May 210-691-3178

Recycling Services Austin Resource Recovery Chase Norris 512-974-4324

Green City Recycler Michael Derosa 240-481-9532 Republic Services Carra Haggberg 512-247-5647

Remodeling Build Right Construction Fortunato Gomez 512-545-5080 Painting Connection Robier Rodriguez 806-445-6791

Remodeling & RepairBuilding Contractor A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Matt Mccarty 512-610-3015 Camp Construction Peter Flynn 512-394-1111

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Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Infinite Capital Construction Chris Macias 512-368-3854 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181

Products and Services

Lightning Electrical, LLC Rick Morgan 512-642-4417 Mr Patch & Repairs Jorge Gonzalez 512-792-9539 One Eighty Construction Travis Case 512-480-8094 Protractor Services Maisie Dickerson 512-282-5722 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 Swet Construction Group Frank Hutchinson 321-594-5569

Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Austin Apartment Renovations David Coulter 512-924-6976 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Cinch Kit Brooks Laser 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 CTI Construction Ray Logan 830-857-5944 Gage Multifamily Services Rich Trepanier 512-368-8376 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

TBC Services, LLC Tom Burghart 512-217-8020

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

UCS Ben Wells 512-385-6600

The Container Store Stephanie French 972-538-6600

Renovation Products Cinch Kit Brooks Laser 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

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Renovations

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TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600

Renter Insurance ePremium Insurance Ann Padgett 513-972-4880 RealPage, Inc Stacey Blackwell 972-820-3000

Resident Screening Service MRI Software Mike Godsoe 972-385-2800 National Tenant Network Stacy Howell 800-801-1371 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Centex Painting, Inc 512-554-8303 Excalibur Painting, Inc Omar Reyes 512-459-8600 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Painting Connection Robier Rodriguez 806-445-6791 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Retaining Walls Camp Construction Peter Flynn 512-394-1111 JMI Contractors Grant Jacobs 210-492-8181 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901

Risk Management Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Rodent Control Absolute Pest Management Tony Ragan 512-444-0262 Pest Management, Inc Sarah McElwee 512-288-1007

Roof Waterproofing Austin Roofing and Construction Christine Bowen 512-629-4949 Blue Sky Roofing Chad Robinson 512-495-9770 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GPS Roof Leak Repair Trey King 888-958-5048x101 JMI Contractors Grant Jacobs 210-492-8181 LSR Multifamily Jesus Zamarron 214-869-4479 Southern Shingles Sheldon Jones 512-670-5300

Roofing Consultants Austin Roofing and Construction Christine Bowen 512-629-4949 Oliver Roofing Systems Rick Brier 512-834-7500 Southern Shingles Sheldon Jones 512-670-5300

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Assurance Roofing Dan Keiderling 512-731-9446 Austin Roofing and Construction Christine Bowen 512-629-4949 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Heritage Construction Co, LLC Daphne Flores 512-528-5559

Infinite Capital Construction Chris Macias 512-368-3854 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JD Sheet Metal & Roofing Billy Gwin 512-904-0893 Kidd Roofing Ken Johnson 512-671-7791

Austin Roofing and Construction Christine Bowen 512-629-4949

Paragon Roofing Inc Phil Bolton 214-493-0753

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Southern Shingles Sheldon Jones 512-670-5300

Roofs-Cleaning Austin Roofing and Construction Christine Bowen 512-629-4949 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Southern Shingles Sheldon Jones 512-670-5300

Roofs-Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222

www.ameristarglass.com

Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Blue Sky Roofing Chad Robinson 512-495-9770

Oliver Roofing Systems Rick Brier 512-834-7500

Petersen Dean Roofing & Solar Rodney Powers 512-252-8196

Glass – Mirrors – Screens

Bartley Construction Dennis Bartley 512-303-9688

Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161

PHONE

JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663

Ace Roofing Company Jason Wright 512-836-7663

Heritage Construction Co, LLC Daphne Flores 512-528-5559

Alpha Roofing Industries, LLC Peter Brady 512-587-0898

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Assurance Roofing Dan Keiderling 512-731-9446

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GreenTech Roofing Katie Taylor 713-675-7663

Southern Shingles Sheldon Jones 512-670-5300

Oliver Roofing Systems Rick Brier 512-834-7500

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Petersen Dean Roofing & Solar Rodney Powers 512-252-8196

Guardian Construction Bill Holcomb 512-250-9478

Roofs-Materials

LSR Multifamily Jesus Zamarron 214-869-4479

Falcon Construction USA Brent McGrath 512-610-1124

GreenTech Roofing Katie Taylor 713-675-7663

512.910.2003

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

Paragon Roofing Inc Phil Bolton 214-493-0753

GPS Roof Leak Repair Trey King 888-958-5048x101

FAX

Kidd Roofing Ken Johnson 512-671-7791

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

FIDUS Construction Services Lauren Hudler 512-590-2707

512.910.3050 •

Serving the Apartment Industry Exclusively Since 1989

S Screens-Door & Window 1st Choice Energy David Malone 512-345-0956

Protractor Services Maisie Dickerson 512-282-5722

Affordable Screens & Glass Rick Middleton 512-358-1560

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Ameristar Screen and Glass CJ Reed 512-910-3050

Southern Shingles Sheldon Jones 512-670-5300

Products and Services

Security & Surveillance ADT Security Services Allen Junek 210-889-3728

TBC Services, LLC Tom Burghart 512-217-8020

Alarmtechs, Inc Terry Delzeit 281-391-6066

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Allegion Mark Howell 512-865-0375

Woods General Contracting, LLC John Woods 817-203-8710

Compound Security Specialist Robert Palmerton 512-444-4283

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Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Kastle Systems Sultana Nailor 713-620-6748 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce John Smith 888-671-2202 Signal 88 Security Texas Justin Nordhausen 512-394-6234

Products and Services

TriStar Commercial LLC Tim Walker 512-733-0944

Security Deposits ePremium Insurance Ann Padgett 513-972-4880

Security Guard/ Patrol Service ACT Security Group Johnny Atkinson 512-420-9988 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 MPG Security Solutions Martha Guzman 512-944-6885

Singkt Solutions LLC John Victorian 512-599-9800

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

TriStar Commercial LLC Tim Walker 512-733-0944

Signal 88 Security Texas Justin Nordhausen 512-394-6234

Security Cameras ACT Security Group Johnny Atkinson 512-420-9988

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Statewide Patrol, Inc James McClure 512-326-9411

Statewide Patrol, Inc James McClure 512-326-9411

Security Systems

Alarmtechs, Inc Terry Delzeit 281-391-6066

ADT Security Services Allen Junek 210-889-3728

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

MPG Security Solutions Martha Guzman 512-944-6885

GSC Fire & Security Mark Cummings 512-697-8723

Pro-Vigil, Inc Jeremy Powell 866-616-1318

Kastle Systems Sultana Nailor 713-620-6748

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

SentriForce John Smith 888-671-2202

Singkt Solutions LLC John Victorian 512-599-9800

Singkt Solutions LLC John Victorian 512-599-9800

TriStar Commercial LLC Tim Walker 512-733-0944

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Sewer & Drain Cleaning-Service Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Excalibur Painting, Inc Omar Reyes 512-459-8600

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Roto-Rooter Service Co Jason Carter 512-836-8925

Siding-Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Maisie Dickerson 512-282-5722 Whitestone Bathroom Solutions Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937 CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676 Hardman Signs Chole Hardman 713-957-2324 Image 360 Gordon Stehr 512-436-0134 North Austin Speedpro Imaging Francine Redmond 512-989-5868 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 Signs West Jim Ashley 512-282-5001 Stripe-It-Up Katie Youngblood 512-966-2511 Sun Signs Troy Gillian 512-326-2451

Small Business Bank TruWest Credit Union Michael Gandy 512-252-6007

Sound Systems & Equipment Alarmtechs, Inc Terry Delzeit 281-391-6066 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Singkt Solutions LLC John Victorian 512-599-9800

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-Automatic-Fire American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Staffing Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Radley Staffing Jon Lantrip 512-502-3030

Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Contractors, Inc Rob Walters 512-733-0600 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478

Two Men And A Truck Chad Dennis 512-410-2407

Stucco & Exterior Coating Contractor 2 S-D, Inc Kevin Seelhammer 830-627-2734

Texas Apartment Pool Services Grant Almquist 713-542-4560

Sundek of Austin Rick Hubbard 512-928-8000

Swimming PoolContractors Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Hines Pool & Spa Andy Hines 512-873-8565

Subfloor Repair Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Submetering Systems

Minol USA Diane Leon 877-791-4761

Storage Unit Facility

JMI Contractors Grant Jacobs 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

The Liberty Group Shay Mickler 512-225-1860

TBC Services, LLC Tom Burghart 512-217-8020

Hines Pool & Spa Andy Hines 512-873-8565

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Guardian Water & Power, Inc Mark Mathis 512-743-6663

Meyer Smith, Inc Jay Esmay 713-862-7339

Hines Pool & Spa Andy Hines 512-873-8565

JMI Contractors Grant Jacobs 210-492-8181

Star Personnel Ashley Arellano 832-242-6800

Stairs

Crystal Clear Pools & Spas Rene Flores 512-339-9304

National Exemption Service Donna Ismajili 800-241-8651 RealPage, Inc Stacey Blackwell 972-820-3000

Swimming Pool & Patio Furniture-Dealers Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Swimming Pool Code Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming PoolMaintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304

Texas Apartment Pool Services Grant Almquist 713-542-4560

T Tax Consultants Allshouse Group Kurt Allshouse 713-353-2556 Five Stone Tax Advisers JD Garcia 512-833-5829 Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service

HD Supply Michael Lindemann 512-647-8167

Grande Communications Joseph Markosfeld 512-650-5486

Hines Pool & Spa Andy Hines 512-873-8565

Kings III Emergency Communications Gary Weldon 512-992-4134

Maintenance Supply HQ Scott Credeur 512-335-6700 Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming PoolRepair & Renovation BR Texas Richard Riley 210-504-4630 Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

Products and Services

Singkt Solutions LLC John Victorian 512-599-9800 Slingshot, Inc Colin Lancashire 512-965-5720

TelephoneAnswering Service ACTIV Answer

By Audio Images Sarah Bearden 800-487-0206x231

Telephone-Coin/ Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

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TelephoneEquipment & Repair Bulk Services LLC Morgan Beard 512-770-9060 Singkt Solutions LLC John Victorian 512-599-9800

Telephone-Service Bulk Services LLC Morgan Beard 512-770-9060 Singkt Solutions LLC John Victorian 512-599-9800

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Tenant Screening Service Products and Services

AmRent Lisa Rusie 855-532-2883 CoreLogic SafeRent Jason Pitzel 713-252-8515 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

Termite Control Absolute Pest Management Tony Ragan 512-444-0262 Certified Termite & Pest Control Scott Young 512-676-0828

Tile and Grout Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 UCS Ben Wells 512-385-6600

Tile Sales & Installation-Ceramic Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Lone Star Carpet Lee Moerbe 512-836-9311

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ASAP Towing Justin McGehee 512-556-5105

Diligent Services Hugo Carbajal 800-345-4436

G&G Impounding, LLC Ricardo Guerra 512-373-8353

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000

Pest Management, Inc Sarah McElwee 512-288-1007 The Bug Master Rod Howard 512-250-1500

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Worldwide Pest Control Arleen Valdez 512-476-2847

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Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076

Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ASAP Towing Justin McGehee 512-556-5105 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro Lonny Stern 512-389-7509

Trash Containers Republic Services Carra Haggberg 512-247-5647

Trash Hauling Bio-One Austin 512-897-9193 Bulk Services LLC Morgan Beard 512-770-9060 Central Texas Refuse, Inc Vic Thomas 512-243-2833 Pro Valet Trash Patrick Kelley 512-751-2900 Republic Services Carra Haggberg 512-247-5647 Valet Living Jarrett Isbell 877-574-2587 Waste Connections Kim Stone 512-251-5622

Trash Removal Austin Resource Recovery Chase Norris 512-974-4324

Bio-One Austin 512-897-9193 Bulk Services LLC Morgan Beard 512-770-9060 Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Pro Valet Trash Patrick Kelley 512-751-2900 Republic Services Carra Haggberg 512-247-5647 Waste Consolidators, Inc Ken Garst 480-897-3601

Tree-Insect & Disease Control Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Mark Mann 512-451-4986 Pest Management, Inc Sarah McElwee 512-288-1007

Tree-Maintenance Service Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Mark Mann 512-451-4986 JMI Contractors Grant Jacobs 210-492-8181 Merit Service Solutions Matt Tenbush 512-834-0123 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Trophies & Plaques Longhorn Trophies, Inc Don McGraw 512-454-8684

U Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991

National Exemption Service Donna Ismajili 800-241-8651

Pro Valet Trash Patrick Kelley 512-751-2900

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Trojan Waste Solutions Cameron McCreary 844-876-5269

Utilities-Management Guardian Water & Power, Inc Mark Mathis 512-743-6663 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing

Value Waste Services John Claybrook 469-363-8018 WeDoTrash Mat Tilley 281-783-6123

Valet Waste Pick Up Bulk Services LLC Morgan Beard 512-770-9060 Central Waste Management Justin Behrmann 512-783-8898

Guardian Water & Power, Inc Mark Mathis 512-743-6663

DoorSide Valet Trash David Simes 737-222-9177

Hocutt, Inc Kevin Hammer 214-381-9991

Green City Recycler Michael Derosa 240-481-9532

Minol USA Diane Leon 877-791-4761

Invisible Waste Services Chad Christian 281-710-3800

National Exemption Service Donna Ismajili 800-241-8651

Pro Valet Trash Patrick Kelley 512-751-2900

Utility Consultant Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Evaluation Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

V Valet Trash Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Garbage Grabbers Valet Trash Kacie West 512-299-1609 Invisible Waste Services Chad Christian 281-710-3800

Conserve Water and Save Money with a WASH Laundry Room

Trojan Waste Solutions Cameron McCreary 844-876-5269 Valet Living Jarrett Isbell 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929x704 WeDoTrash Mat Tilley 281-783-6123

Vending American Beverage Consolidators DAnne Doga 512-418-1160

WASH provides eco-friendly and costeffective ways for its customers to do laundry. A long-standing ENERGY STAR Products Partner, WASH’s multifamily laundry rooms: and Services

• Save water, gas and electricity • Reduce sewer costs and generate less sewage • Minimize CO2 emissions

Plus, with our GREEN MACHINE program, WASH offers clients a choice of refurbished washers and dryers that helps the environment by reducing energy spent on industrial production, lowering greenhouse emissions and diverting the non-biodegradable waste from landfills. In addition, WASH’s plant operations and corporate practices support conservation and reduce our overall carbon footprint.

With WASH, you can rest assured that your shared laundry rooms are green and clean.

Video Marketing Helix Media 360 Brandon Laubach 832-620-0691

Video Productions Capture the Market Beth Doty 866-778-7719

www.washlaundry.com/greenlaundry 800.777.1484 WS17-144 Green Ad 3_375x9_5 4c.indd 1

10/25/16 3:44 PM

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ForRent.com Danielle Archuleta 512-326-1133 Helix Media 360 Brandon Laubach 832-620-0691

W Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377 North Austin Speedpro Imaging Francine Redmond 512-989-5868

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188

Products and Services

Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274x38 Luxe Appliances Mitchell Andrus 512-940-1023 WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Washer/Dryer-Sales

Waste Consolidators, Inc Ken Garst 480-897-3601 Waste Management Daniel Rumsey 512-272-6232

Waste Disposal/ Recycling Dog Paws Chris Thomas 281-627-1657 Garbage Grabbers Valet Trash Kacie West 512-299-1609 Pro Valet Trash Patrick Kelley 512-751-2900

Belfor Property Restoration Matt Mccarty 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 The Steam Team Ashtynn Smith 512-739-7237

Waste Away, LLC Ron Walser 866-999-2929x704

UCS Ben Wells 512-385-6600

Waste Connections Kim Stone 512-251-5622 Waste Consolidators, Inc Ken Garst 480-897-3601 Waste Management Daniel Rumsey 512-272-6232

Water Heaters & Boilers A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ferguson Facilities Supply 888-334-0004

Best Wash, Inc James West 281-441-2465

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Commercial Equipment Company Andy Northup 972-991-9274x38

Vamvoras, Ltd Jeff Fox 512-994-7527

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Water-Extraction

The Steamery ATX Tres Davis 512-551-9753

Roto-Rooter Service Co Jason Carter 512-836-8925

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Texas Disposal Systems 512-421-1300

Appliance Warehouse Tina LeBlanc 512-748-7515

Ferguson Facilities Supply 888-334-0004

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Waste & Recycling Consulting

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 Hocutt, Inc Kevin Hammer 214-381-9991

Waterproofing Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600 JMI Contractors Grant Jacobs 210-492-8181 Meyer Smith, Inc Jay Esmay 713-862-7339 TBC Services, LLC Tom Burghart 512-217-8020 TriStar Commercial LLC Tim Walker 512-733-0944

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Michael Lindemann 512-647-8167

Windows-Dealers Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Wireless Internet Service Gigafy Stuart Aceituno 855-544-2359 Singkt Solutions LLC John Victorian 512-599-9800

Wood Floor Sales & Installation Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

Products and Services

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PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

WE WEARE AREYOUR YOUR ONE ONESTOP STOPSHOP SHOP CONTRACTOR CONTRACTOR Roofing Roofing- Hail - HailDamage DamageInspections Inspections Painting Painting- Exteriors - Exteriors Siding Siding& &Trim TrimRepairs Repairs Life LifeSafety SafetyIssues Issues

LET LETUS USSHOW SHOWYOU YOU THE THEJMI JMIDIFFERENCE. DIFFERENCE.

WeWe focus focus onon taking taking thethe strain strain outout of of difficult difficult projects projects byby making making it easier it easier onon you. you.

Whether Whether youyou require require tenant tenant improvements, improvements, additions, additions, or or conversions, conversions, JMIJMI is your is your one one stop stop shop shop forfor allall your your contracting contracting needs. needs.

Stairs Stairs& &Hand HandRailing RailingRepairs Repairs Gutters Gutters& &Downspouts Downspouts Fire FireRestoration Restoration Landscape Landscape& &Irrigation IrrigationInstall Install Landscape LandscapeEnhancement Enhancement

“A“Aroof roofover overyour yourhead headand andeverything everythingininbetween” between”

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Landscape LandscapeMaintenance Maintenance

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