Window on rental housing - November/December 2017

ON RENTAL HOUSING

NOV DEC 2017

THIS ISSUE:

Roadmap to Success

16 2017 AAA

Professional of the Year Nominees 17 Resolving Conflict 20 NextGen Helping After Harvey

18 P.

T H E O F F I C I A L P U B L I C AT I O N O F T H E

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CONTENTS NOVEMBER / DECEMBER 2017 ISSUE

FEATURES 12 The Political Action Committee Fund Growing Strong

17 Conflict Resolution Go with the flow, or swim upstream?

18 AAA Roadmap to Membership Success

27 TAA Summer

Board Meeting Austin Delegation Attends

16 Professional of the Year 2017 AAA Nominees

20

22 Doc & Gayle AAA’s NextGen Helping After Harvey

Members of AAA’s NextGen group jumped into action and decided to gather supplies from — not only our association members — but the entire community.

Young Food Drive Let’s all help make it a great Thanksgiving!

23 Fall Fest at

the Salt Lick

24 Holiday Gala flyer

Santa’s making a list, and checking it twice...

25 Maintenance Huddle

Free event for AAA maintenance members

26 A Note on Your

Association Dues

May-Madness in the fall

NOVEMBER / DECEMBER /

3

Austin Apartment Association 2 0 1 7 -2 018

27

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director Kristan Arrona

Editor

IN EV E RY I SSUE 5 6 8 10 14 15

Leadership Calendar President’s Perspective Industry Update New Members

28 29 32 36 38

Diamond Sponsors

Education Opportunities Webinar Wednesdays Law in Order Market Report Products/Services Directory

Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com

IFC Austin Energy 1

Gage Multifamily

Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com

2

Camp Construction

7

Austin Energy EV

Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com

9

Tenex Properties

Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Taylor Jackson, CMP, CAE, Director of Business Development taylor@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Ariel Zimmerman, Director of Education, ariel@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.GraphicEngine.net

4

ADVE RTI SE R I N DE X

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9 HousingManager.com 13 Integrity Paving & Coating

30 Austin Resource Recovery

51 BG Multifamily

31 Colors Unlimited

55 WASH Multifamily Laundry Systems

37 Maintenance Supply Headquarters 37 CSC Serviceworks 41 Austin Estate Gate

53 Century AC Supply

57 Compound Security 59 Ameristar

47 Charter Furniture

IBC Dixie Carpet Installations Inc.

45 Ameristar

OBC JMI Contractors

49 CORT The advertising and article submission deadline for the January/February 2018 issue of Window on Rental Housing is November 15, 2017. The advertising and article submission deadline for the March/April 2018 issue of Window on Rental Housing is January 15, 2018. All material submitted is subject to review and approval of the Austin Apartment Association.

The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2017 -2018 EX ECUTIV E COMMIT TEE

2017-2018 BOARD OF DIRECTORS Kris Burleson, CAS, Gage Multifamily Angel Davila, CAMT, Rainier Management Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Sam Levassar, CAS, Camp Construction Shonna Marquis, CAS, The Liberty Group

Dwayne Stewart

Renee Zahn

Eric Watson

Karen Temborius

Churchill Forge Properties President

CAM, NALP, ARM, CPM Greystar President-elect

CAMT, CAMTII, CAS Century A/C Supply Vice President

CPM Westdale Secretary/Treasurer

Kim McCorkle, Bell Partners Stephanie Naylor, CAS, Flooring Warehouse Terri Needham, CAS, PS Landscapes Lindsey Osborne, CAS, CORT Stephanie Petersen, Bluebonnet Commercial Management Christi Pyle, CAM, CAPS, Northland Investment Tracey Slappey-Scott, Pinnacle Missy Sterns, CAPS, LDG Development

Stephani Park

Christy Sanchez,

Theresa Ebner

Oden Hughes VP at Large

CPM Alliance Residential VP at Large

CAM, CAPS, CPM LDG Development Immediate Past President

Lyndsay Tuckner, CPM, GVA Property Management Katya Watson, CAM, Greystar Ben Wells, CAS, UCS

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait* (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Joy Lamb, CPM (03- 04)

Sandy Eckhardt (12-13) Robbie Robinson (14-15)

John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07)

Gus Villegas (15-16) Theresa Ebner (16-17) *deceased

2 017- 2018 COMMIT TEE CH AIR PER SONS Austin Supervisors Council Shannon Green Christi Pyle, CAM, CAPS Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud, CAS Stephanie Naylor, CAS Community Outreach Lindsay Doud, CAS Michael Garcia, CAM, CAPS Anna Samaratunga, CAS Education Advisory Council Dedra Bouffard, CAM

Food Drive Stephanie Naylor, CAS Terri Needham, CAS Paige Russell, CAM Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Theresa Ebner, CAM, CAPS, CPM Legislative Christy Sanchez, CAM, CPM Karen Temborius, CPM Katya Watson, CAM

Membership A Team Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team Cindi Bewley Ryan Harmon, CAS Political Action Theresa Ebner, CAM, CAPS, ARM Sandy Eckhardt

Products & Services Council Eric Watson, CAMT, CAMTII, CAS, Chair Shonna Marquis, CAS, Chair-elect Lindsey Osborne, CAS, Vice Chair Sam Levassar, CAS, Immediate Past Chair

NextGen Rachel Bostick, NALP, CAM Shay Mickler

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth, CAS Chelsea Kneeland, CAS Toni Rackley Anna Samaratunga, CAS

Texas Apartment Association 512-479‑6252

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm

National Apartment Association 703‑518‑6141

NOVEMBER / DECEMBER /

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Calendar of EVENTS DATE EVENT

Food Drive Delivery Day NextGen Committee

PLACE

TIME

21

9am

23-24 AAA office closed for holiday

AAA

12pm

12pm

2

Food Drive Committee

AAA

4

Operation Chili Challenge benefiting Food Drive

CORT Rental Showroom 11am-2pm

28

Executive Committee – CLOSED MEETING

Headliner’s Club

6-9

NAA Assembly of Delegates

Fort Worth

28

AAA Board of Directors

AAA

5pm

7

Legislative Committee – CLOSED MEETING

AAA

8

What Fair Housing Means for Maintenance & Resident Relations

AAA 8:30am-11:30am

PLACE

TIME

9

Food Drive Committee

AAA

9

Food Drive NORTH Happy Hour & Silent Auction

The Local Post Pub

10

LAST DAY OF FOOD DRIVE

14 Ambassadors/A-Team

AAA

9:30am

DATE EVENT

5

Legislative Committee – CLOSED MEETING

AAA

5pm-8:30pm

6

Tricks of the Trade: A Maintenance Must- North

TBD 8:30am-11:30am

7

Tricks of the Trade: A Maintenance Must- South

TBD 8:30am-11:30am

7

Maintenance Huddle

TBD

9am

Assistant Manager Best Practices: Delinquency & Collections

AAA 8:30am-11:30am

16

Learn at Lunch: Don’t Let Your Prospects Use Their Imagination; Show Them

AAA

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DECEMBER 2017

9am

15

16 Fall Fest at the Salt Lick

6

21

9:30am

4pm-6pm

12 Ambassadors/A-Team

AAA

9am

14 Holiday Gala

Hyatt Regency Downtown 7pm-10pm

12pm-1pm

19

NextGen Committee

AAA

12pm

Salt Lick BBQ Pavilion – Driftwood 6pm-10pm

20

Maintenance Roundtable

AAA

2pm-3pm

25&26 AAA office closed for holiday

shutterstock

NOVEMBER 2017

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President’s

PERSPECTIVE THIS ONE’S FOR DOC! This year’s annual volunteer food drive needs YOU.

T It is gratifying to be able to help so many people enjoy a Thanksgiving meal with their families.

8

he annual volunteer food drive began in 1986. 31 years ago, the drive was headed up by Steve Cartelli and served 600 Thanksgiving meals to Austin residents. Michael “Doc” Young got involved in 1987 and continued to devote his time to help feed Austin area families until he retired in 2012.

He was happy to give his all year after year to accomplish the goals that were set and his passion for the food drive inspired so many people to become a part of this great event.

Since its inception, the Food Drive has grown each year providing more and more families with wonderful Thanksgiving meals. And that’s not the only thing that increased each year under Docs guidance; this event also saw an increased number of volunteers and donors who really enjoy giving back to the community. As an added bonus, everyone was having

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Dwayne Stewart fun with friends and Churchill Forge Properties colleagues along the 2017-2018 AAA President way, the way Doc always wanted it.

In 2005, the Food Drive raised over $63,000 in donaDrive’s name was changed to the Doc tions, provided 1,380 Thanksgiving & Gayle Young Food Drive in honor meals and donated $10,000 to food of the time and dedication Doc and pantries in surrounding counties. The his wife Gayle put into this endeavor.

Food Drive this year has a similar goal.

Last year the Doc & Gayle Young Food And while Doc can’t be here this year to help out, he’s with us all in spirit. That’s why this year, this one’s for Doc! Why get involved?

Obviously being part of such a great volunteer event that helps so many people during the holiday season is the main reason. The Food Drive offers so many gatherings and events where you can join fellow industry colleagues, co-workers, and friends that are passionate about helping more and more families each year all while having fun in the

process. Whether you are donating directly or attending events and participating in auctions and activities, it is gratifying to be able to help so many people enjoy a Thanksgiving meal with their families.

In order to meet our goals for the 2017 drive, we need YOU. The more people who get involved in the events and donate to this great annual event, the more families will enjoy a bountiful Thanksgiving meal. As the drive nears its end and delivery day approaches, I encourage you to donate to the Food Drive however you can.

The November Doc & Gayle Young Food Drive events are: 11/2/2017: Doc & Gayle Young Food Drive committee meeting 11/4/2017: Operation Chili Challenge. Come out and have fun tasting some of the best Chili around. The proceeds benefit

Doc & Gayle Young Food Drive.

11/9/2017: Doc & Gayle Young Food Drive committee meeting 11/9/2017: Food Drive North Happy Hour & Silent Auction.

11/10/2017: The last day of the Food Drive. Don’t miss your opportunity to be a part of an event that helps so many people.

Donate to the Food Drive. Every donation gets us closer to our goal of $60,000.

11/21/2017: Food drive delivery day. Be a part of the north and/ or south delivery teams. Join your friends and colleagues to help unload the meals. The more the merrier!

Let’s make this year’s Food Drive the best ever! After all, this one is for Doc.

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BIG FLOODS AND BIG TAX CHANGES CAPTURE INDUSTRY ATTENTION

By Paul Cauduro AAA Director of Government Relations

Hurricane Harvey

Heavy rainfalls and subsequent flooding seem to happen somewhere every year.

Hurricane Harvey packed a wet wallop as a Category 4 storm that dropped some 51 inches of rain in and around the Houston area on August 25. Early estimates peg the damage caused by this storm at $180 billion which is more than any other natural disaster in U.S history except some of high estimates of the damage caused Hurricane Katrina in 2005. While official numbers are still being tallied, Hurricane Harvey damaged 203,000 homes including what could be more than 10,000 apartment homes.

While 51-inch rain events like Hurricane Harvey may occur once in a lifetime, heavy rainfalls and subsequent flooding seem to happen somewhere every year. Long before this latest flood disaster struck Houston the National Apartment Association (NAA) and the National Multifamily Housing Council (NMHC) were pressing Congress for reauthorization of the National Flood Insurance Program (NFLIP) that was set to expire on September 30.

When the NFIP was last reautho-

rized in 2012, the maximum NFIP policy coverage limit available for multifamily properties increased from $250,000 to $500,000 per building. This increase has been very positive for multifamily borrowers because it makes complying with lender flood insurance requirements easier when securing project

financing. Approximately 100,000 to 150,000 NFIP claims from hurricane Harvey’s flooding are anticipated to be filed.

Existing law requires apartment properties with federally regulated and insured mortgages in highrisk flood areas to purchase flood

• Requiring Federal Emergency Management Agency (FEMA) to provide premium reduction to multifamily property owners to account for alternative methods of flood mitigation such as elevating utility systems since traditional steps like building elevation is not always achievable.

• Ordering the FEMA Administrator to study the feasibility and soundness of offering business interruption coverage to multifamily property owners so they can recover and get residents back into their homes faster in the wake of a disaster.

More information about the

To visit these tools and become a registered user of them go to: http://austintexas.gov/department/online-tools

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shutterstock

Industry UPDATE

insurance, and the NFIP is the only coverage option available to the vast majority of apartment firms across the country because the private insurance carriers are hesitant to widely expand coverage beyond high-value and less-risky multifamily properties On Thursday, September 8, the President signed a three-month extension of the National Flood Insurance Program (NFIP). This action delays NFIP re-authorization until December 8, 2017.

Between and then the NAA and NMHC will continue pushing for a 6-year reauthorization of the program with reforms that ensures flood coverage continues to be available at all times, in all market conditions for every at-risk rental property.

Specific improvements that aim to better allow multifamily owners and operators to protect their properties from the continued risk of flood disasters include:

NFLIP re-authorization will be reported in the coming issues of WINDOW.

Tax Reform The topic of tax reform is dominating many of the discussions in our nation’s capital. The tax reform effort aims to not just simplify the code but to encourage investment and boost productivity to help workers. However even though there is strong support for a sweeping rewrite of the nation’s tax code, some pundits remain skeptical a that a tax reform can happen by the end of 2017.

Since tax reform has the capacity to fundamentally reshape the multifamily industry the National Apartment Association (NAA) has been an active participant in the tax reform discussions. The NAA’s goal is to work with Congress and support a tax reform package that promotes economic growth and investment in rental housing without unfairly burdening apartment owners and renters relative to other asset classes.

The NAA’s tax reform work s important not only for member companies but for the future of housing and housing affordability.

The apartment industry nationally

supports 38.8 million residents and 12.3 million jobs, while contributing $1.3 trillion to America’s economy, and according to recently released research, by the end of 2030, the United States will need to build 4.6 million apartment homes to meet growing demand.

To advance its tax reform goals the NAA in partnership with the National Multifamily Housing Council has launched a “Protect the Lease” campaign designed to ensure that lawmakers know what’s at stake for the apartment housing industry when it comes to tax reform.

The campaign supports smart tax policy promoting economic growth, job creation, and investment in our neighborhoods and communities.

Among the specific goals of the Protect the Lease program are: • Make known that debt financing plays an important role in building apartments and to make sure that the apartment industry can continue to deduct business interest costs. Any changes to how business interest handled could very well increase investment costs and reduce the number of new apartment units constructed.

• Make sure that every type of

company benefits from tax reform so that multifamily real estate companies do not inadvertently shoulder the cost of a tax cut for large multinational corporations.

• Ensure that the Low-Income Housing Tax Credit (LIHTC) program continues as a incentive that promotes housing production. The LIHTC program helps hard-working Americans should both be retained and significantly expanded in an overhauled tax code.

The NAA’s tax reform work s important not only for member companies but for the future of housing and housing affordability.

You are strongly encouraged to visit the www.protectthelease.com to learn about all of the tax reform components being advocated by NAA. At that site you can take action by submitting a letter to our Congressman and Senators outlining the industry’s position on this topic.

More than 30,000 letters have been sent to elected officials through the site, and as this issue heats up it is critical that your voice is included.

If you have any questions about the Protect the Lease Program or any of the issues outlined in this report contact AAA staff.

L O O K I N G F O R C O P I E S O F L E G I S L AT I O N A N D O T H E R I N F O R M AT I O N ? Copies of bills can be accessed at www.capitol.state.tx.us. Work has started on updating the TAA REDBOOK, which will be available in early 2018. TAA will also be going through its lease and form revision process over the next several months. Look for updated for-sale forms in early December following approval by the TAA Board.

NOVEMBER / DECEMBER /

11

THE POLITICAL ACTION COMMITTEE FUND GROWING STRONG.

T

he Austin Apartment Association established a general purpose political action committee (PAC) in the 1990’s to have greater participation in the local and state political process. A general-purpose PAC is devoted to a point of view not a political party, and the AAA PAC’s devoted point of view is: a free enterprise housing market works best when private property rights are honored and property owners and related housing service providers are able to provide dwelling units for rent without burdensome taxes, regulations and fees.

Last year the PAC was revamped and given the new “Apartment PAC Austin” name with a new logo and new procedures to solicit and accept contributions. When it comes to non-event related contributions from members, we now ask these contributors to renew their investment in January rather request contribution renewals throughout the year. Those that make individual contributions at the $99 Downtown Studio level and above are invited to attend an exclusive annual “thank you” reception held in February. Watch for an announcement soon revealing where the 2018 reception will be held.

Key association events such as the Fall Golf tournament, Spring Top Golf and the Annual Business exchange are still used to raise funds for both Apartment PAC Austin and the National Apartment Association PAC, and participation in those events is very much appreciated.

Listed below are the individuals that made independent contributions to Apartment PAC Austin between June 1, 2017 and

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May 31, 2017. These members will renew their contribution in January because they know that contributing to the PAC is an investment in the apartment industry and will make an economic difference in future construction and operation of rental housing stock in the Austin area and beyond.

PAC Partner <$99 Christi Pyle

Downtown Studio $99 Angel Davila James Dennehy Erica Diaz Braden Gore Jarrett Isbell Matt Lusk Brooke Mahoney Amy Maples Christy Martinez Steve Matcha Kim McGregor Dorothy Nebrig Pedro Sanchez Sherry Perrin Robbie Robinson Anna Samaratunga Amanda Seamans Rochelle Skiles Susan Smith Ashley Stein Dwayne Stewart Kelsea Vernon

Austin City View $150-$250 Nikki Burleson Paul Cauduro

Christy Sanchez Kimberly Faulker Rene Flores Gary Greene Brian Hackworth Ryan Harmon Josh Murphy Stephanie Naylor Terri Needham Lindsey Osborne Creston Simmons Karen Temborius Gus Villegas Eric Watson Ben Wells Renee Zahn

Lady Bird Lake View $300-$350 Theresa Ebner Bill Roland

Capitol View Penthouse $400 + Grant Almquist Sandy Eckhardt Tami Martin Carol Martine Stephani Park Bill Warren Tony Whitaker Todd Wright

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New MEMBERS AAA welcomes these new members who joined the association between July 29, 2017 and September 30, 2017. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW PROPERTY OWNERS/MANAGEMENT COMPANY MEMBERS Austin Motel Tenant Reported units: 7

BK Multifamily Services Reported units: 245

Bradley Properties Reported units: 1

Gillespie Properties Reported units: 1

Kantor Properties Reported units: 4

MJ Investments Austin Reported units: 113

Preferred Residential Management Reported units: 192

Saber Properties Reported units: 10

Taylor Housing Authority Reported units: 50

Valet Waste Pick Up

North Austin Speedpro Imaging

Justin Behrmann PO Box 212 Driftwood, TX 78619 512-783-8898 www.trashvalets.com

Francine Redmond 13400 Immanuel Rd Pflugerville, TX 78660 512-989-5868 www.speedproimagingnorthaustin. com

Roof Contractors Chamberlin Roofing & Waterproofing Daryl Ball 2755 Business Park Drive Buda, TX 78610 512-523-9335 www.chamberlinltd.com

Furniture-Outdoor Exteriors Contract Sales & Design Karla Urbina 7301 Burnet Rd #110 Austin, TX 78757 512-610-3888 www.exteriorscontract.com

Tax Consultants

NEW SUPPLIER MEMBERS Chimney Cleanup & Repair 1st Choice Chimney Jeff Baldwin 2045 Walnut Hill Ln Irving, TX 75038 817-791-4606 www.firstchoicechimney.net

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Printing & Graphic Services

Central Waste Management

Five Stone Tax Advisers JD Garcia 11211 Taylor Draper Ln, #300 Austin, TX 78759 512-833-5829 www.FiveStoneTax.com

Roofs-Contractors Paragon Roofing Inc. Phil Bolton 1601 N Walton Walker Blvd Dallas, TX 75211 214-493-0753 www.paragonroofinginc.com

Signs Sun Signs Troy Gillian 13505 Immanuel Rd, Ste B Pflugerville, TX 78660 512-326-2451 www.sunsignshopaustin.com

Landscape Contractors WLE Richard Gonzalez 1728 S FM 1626 Buda, TX 78610 512-815-8855 www.wle.land

NOVEMBER / DECEMBER /

15

2017 AAA

PROFESSIONAL OF THE YEAR

Nominees

2017 AAA PROFESSIONAL OF THE YEAR NOMINEES The Austin Apartment Association is proud to announce the nominees for the 2017 AAA Professional of the Year awards. This year at the annual Holiday Gala in December, AAA will give Professional of the Year awards in six categories: Property Manager of the Year, Assistant Manager of the Year, Leasing Professional of the Year, Maintenance Professional of the Year, Supervisor of the Year and the Doc Young Supplier of the Year. The following members were nominated by their supervisors or regional managers, or in the case of suppliers, by any AAA member. And the nominees are…

ASSISTANT PROPERTY MANAGER Rachael Bostick IMT Residences at Riata IMT Residential

Edglis Cordova Bristol Heights Alliance Residential, LLC

Brooke Ludwig South District Properties Rainier Management, Ltd.

Monica Morales The Green at Plum Creek Capstone Real Estate Services, Inc.

Jessica Salazar 1271 San Marcos Capstone Real Estate Services, Inc.

LEASING PROFESSIONAL Krista Breslin Hudson Miramont Oden Hughes Management, LLC

Jordan Costello Villages at Ben White Capstone Real Estate Services, Inc.

Natalie Marie Deleon

Texie Kersey

Andrew Montez

Nikki Burleson

Jodee Lauffer

Oak Park Rainier Management, Ltd.

Ocotillo Greystar

BG Multifamily

Benjamin Morris

Jose Reyes

Century A/C Supply

The Green at Plum Creek Capstone Real Estate Services, Inc.

Sur512 Greystar

Agave Alliance Residential, LLC

Braden Gore

Kilish Shackles

Gilbert Rodriguez

AMLI Eastside AMLI Management Company

The Green at Plum Creek Capstone Real Estate Services, Inc.

Stacee Villa

Nathan Stowers

The Green at Plum Creek Capstone Real Estate Services

Asher Apartments Alliance Residential, LLC

MAINTENANCE PROFESSIONAL

Valet Living

Chelsea Kneeland RentPath

Kara Menefee

Fit Supply/Westlake Home & Commercial

The Manor Greystar

Toni Rackley

Kelsea Vernon

Flooring Warehouse

Cindi Reed PROPERTY MANAGER

John Black

Jarrod Byer

The Kenzie at The Domain Greystar

Greystar

Michael Brooks

The Pointe at Ben White Capstone Real Estate Services, Inc.

Corey Cathey Antilles Apartments Rainier Management, Ltd.

Karlos Flores

The Boulevard at Town Lake Apartments Greystar

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Toscana Greystar

Brezza Greystar

Laura Villegas Campus District Properties Rainier Management, Ltd.

INDEPENDENT RENTAL OWNER

Greystar

Kim Caracciolo

Shanna Pope

Ocotillo Greystar

Bob & Diane DeLong

Jeanne Fuller

Jeanne & Clifton Fuller

Alliance Residential, LLC

Jose Villanueva Capstone Real Estate Services, Inc.

Katya Watson Greystar

Rainier Management, Ltd.

Joel Jordan

Lorraine Martinez

Josh Nichols

PORTFOLIO SUPERVISOR

Jose Canelas

Mosaic at Mueller Greystar

Flooring Warehouse

ApartmentData.com

Kimberly Faulkner

Viviana Macias

Canyon Trails Apartment Homes TEXcel Properties

Stephanie Naylor

Antilles Apartments Rainier Management, Ltd.

Angel Davila

16

Kensington Green & Oak Creek Apartments Rainier Management, Ltd.

Courtland Audain

The Pointe at Ben White Capstone Real Estate Services, Inc. Azul Lakeshore Greystar

Stewart White

Lindsay Doud

PRODUCTS & SERVICES SUPPLIER Tony Boatman Redi Carpet

TEXcel Properties

Fuller Real Estate Investments

Wildflower Property Management

Stacey Kelly

Pradeep Mistry

Hudson Miramont Oden Hughes Management, LLC

Jennifer Krienke The Santal Capstone Real Estate Services, Inc.

Mystery Real, LLC

When resolving conflict, do you go with the flow,

or swim upstream?

By Stephanie Naylor, CAS, Flooring Warehouse

Conflict abounds, but it is not always a bad thing. Think of conflict like water – it’s everywhere - it has immense power to be both destructive and calm. To be both dangerous and harmless. To move forwards and backwards. However, unlike with water, we have a choice in how we use conflict to change.

There is a potential for conflict in all our relationships — family, friends, co-workers, residents and suppliers.

When conflict happens - you have two choices.

1. Blame someone else, pass the buck and judge others; or 2. Take responsibility.

Irresponsibility is easy. But, don’t be too hard on yourself – it’s in our nature to pass on responsibility, for fear of making a wrong decision. No one wants to be blamed for a bad result. The problem is if we don’t all fight the fear, nothing gets resolved.

Being accountable is hard, especially in a situation involving conflict. Addressing any conflict directly is almost always the best way to deal with an issue. Here are a few other steps you can take that might help you take responsibility.

W–A–T–E–R

Withdraw from emotions.

Conflict can feel very personal. Although it’s difficult, try to remove emotions from the situation. This is especially true in professional relationships. A resident’s dissatisfaction with their rent increase is not an attack on you personally (although it might seem like it).

Analyze the disagreement.

This step is extremely important. If someone is upset (i.e. hasn’t withdrawn from their emotions), what they are trying to tell you and what you are hearing can be two different things. Clarify the conflict so that all parties understand the real issue. We are all too often juggling multiple conflicts, issues and problems

at the same time and one can often cloud another. Grant others the same courtesy you do for yourself (“I have a lot going on in my life, they must, too.”)

Take ownership

Each party should take ownership of their portion of the disagreement and possible resolution. This is also an appropriate time to seek advice from others (boss, friends, co-workers), but without giving up your authority. If you are a manager and a resident complains and the first thing you say is, “I will need to ask our regional manager,” they will never want to speak to you again. You have given up your authority and power and they will always want to speak to the regional.

Explain the solution(s) Just as with the “Analyze” step, this one must be thoroughly understood by both parties. If a resident believes the solution is waiving a pet fee, but you believe it to be a pet fee reduction – neither of you will be pleased. As much as you may want for a solution to be a Win-Win, it’s not always real life. In addition to explaining the solution, you must also explain the reasoning.

Resolution Successful resolution is the goal. When a conflict is resolved, it is important to grant forgiveness, even if unspoken. If you carry a grudge (against a resident, co-worker, supplier, friend, family member), you haven’t really resolved anything.

Healthy relationships handle conflict and they can be made stronger.

W–A–T–E–R

Remember, conflict can be a catalyst for good change. It’s not always a bad word or an unpleasant experience. Just like water, it can overwhelm you or it elevate you – the choice is yours.

Stephanie Naylor is owner of Flooring Warehouse. You may reach her at (512) 342-1834 or www.flooringwarehouseaustin.com.

NOVEMBER / DECEMBER /

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NOVEMBER / DECEMBER /

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AAA’S NEXTGEN

Helping

BY SHAY MICKLER,

After Harvey

THE LIBERTY GROUP

After the storm had passed, we all saw the widespread devastation Harvey wrought on the Texas Gulf Coast.

Members of AAA’s NextGen group jumped into action and decided to gather supplies from - not only our association members - but the entire community.

O

nce the initial post about collecting supplies hit the web, it was shared through various social media channels and AAA members, apartment communities, friends, family, neighborhood HOAs and even Leander ISD’s Henry Middle School donated items to this relief project. It was amazing to see everyone come together to help families in their hour of need.

After about a week of collecting supplies, which resulted in two full truck loads, a few NextGen members made the trek to the coast to deliver items to families in Port Aransas. Most of the residents who live in Port Aransas lost everything. It was heartbreaking to see the devastation in person and all the damage caused by Harvey.

What made this donation effort so worthwhile was seeing the appreciation and gratitude the residents, volunteers and emergency teams all had when we pulled up with all the items collected for their community. They were surprised we came all the way from Austin just to help them. The entire experience was

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humbling and rewarding to say the least.

Thank you to everyone involved for all your support and help with this relief effort!

Below: Destruction in Port Aransas

AAA Forms Housing Partnership with City of Austin in Wake of Hurricane Harvey In the wake of Hurricane Harvey, AAA called on all member property owners and management companies to upload any available rental vacancies, (as well as any possible concessions), to a portal developed by the City of Austin. Â Hurricane Harvey survivors in need of housing will be able to connect with available apartments in the Austin and broader area through a new website www.HousingOurSurvivors.com.

The initiative is a partnership of the City of Austin and the Austin Apartment Association to facilitate connections to housing accommodations for survivors of Hurricane Harvey. The objective of the Web site is both to create an easy repository of information for regional rental property

owners and community managers who can highlight vacancies and incentives to assist as well as create an efficient place by which the public and emergency agencies can better facilitate access to available housing, not only after the recent disaster, but as needed in future situations.

AAA Makes Donation to Hurricane Relief The Austin Apartment Association Board of Directors voted at the September board meeting to donate $5,000 to the Red Cross. The board also earmarked an additional $2,500 to go to the Houston Disaster Relief Fund. AAA joins TAA and NAA in donating to hurricane disaster relief. The state and national associations each pledged $10,000 to the Red Cross for Hurricane Harvey relief.

Below: AAA NextGen members collected two truckloads of supplies and delivered them to families in Port Aransas.

NOVEMBER / DECEMBER /

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NOVEMBER / DECEMBER /

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NOVEMBER / DECEMBER /

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A NOTE ON YOUR

association dues AAA Shifts Dues Renewal to Annual Cycle Beginning in 2018, AAA changes the annual membership renewal cycle to every January. In order to achieve this renewal cycle change, all members have been paying a prorated amount in 2017. Shifting renewal cycles means all members will renew their membership every January rather than the month the company joined the association (i.e. anniversary date).

Better Government Fund (BGF) The BGF is a suggested voluntary contribution amount included

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on your annual dues statement. Members are free to contribute more, less or nothing at all. AAA’s BGF uses member donations to support our research and legislative goals.

Deducting Dues For tax purposes, AAA dues are not deductible as a charitable contribution, but may be deductible as a business expense.

Because the Austin, Texas, and National apartment associations engage in lobbying efforts, the non-deductible portion of the dues for 2017 is 8.15%, allowing you a 91.85% tax deduction.

2

AUSTIN DELEGATION ATTENDS TAA

SUMMER

3

BOARD MEETING

4

1

5

1

Austin delegation at TAA Summer Board meeting in Corpus

2

At the welcome reception

3

AAA President Dwayne Stewart with Katya Watson and Brooke Mahoney

4

AAA President Dwayne Stewarts presents Austinâ&#x20AC;&#x2122;s fair share of $60,000 to TAA PAC

5

The newest member of the AAA family with Kristan Arrona, Grant William Fowler NOVEMBER / DECEMBER /

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

What Fair Housing Means for Maintenance and Resident Relations COURSE GOOD FOR EDUCATION TRACKS

NOVEMBER 8 8:30 a.m. - 11:30 a.m.

Presented by Dedra Bouffard, The Liberty Group AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 4 · General fair housing laws · How fair housing laws impact the service team · How to avoid fair housing pitfalls. · Handling reasonable accommodations · When is being too “friendly” too friendly · Mistakes that are being made when handling service requests · Ways to exceed customers’ expectations · Q&A

Assistant Manager Best Practices: Delinquency and Collections

The main responsibility of the assistant manager is collecting rent and other income both during a lease and after someone has moved out. Attend this seminar to learn some of the best practices for reducing delinquency and collecting past due debt.

Learn at Lunch: Don’t Let Your Prospects Use Their Imagination; Show Them.

NOVEMBER 16 12:30 p.m. - 1:00 p.m.

Sponsored by CORT Furniture Rental AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend. Can’t leave the office? Select the “attend via webinar” registration option. · How staging and modeling an apartment can help increase sales · Staging tips & tricks · Color psychology and how color can persuade a sale · Before and afters

North Session - Tricks of the Trade: A Maintenance Must COURSE GOOD FOR EDUCATION TRACKS

COURSE GOOD FOR EDUCATION TRACKS

DECEMBER 6 NOVEMBER 15 8:30 a.m. - 11:30 a.m.

Presented by Giovanna Frazza, Alliance Residential AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 3

8:30 a.m. - 11:30 a.m.

Speaker: Angel Davila, CAMT, CAPS, NAAEI Faculty, Rainier Management Location Abbey Road Apartments – 2601 Penny Lane, Austin 78757 $80 per AAA member - $70 early bird rate!

Worth 3 CEC toward your designation renewal

South Session - Tricks of the Trade: A Maintenance Must COURSE GOOD FOR EDUCATION TRACKS

DECEMBER 7 8:30 a.m. - 11:30 a.m.

Speaker: Angel Davila, CAMT, CAPS, NAAEI Faculty, Rainier Management Location The Willows – 600 South 1st Street, Austin 78704 $80 per AAA member - $70 early bird rate!

Worth 3 CEC toward your designation renewal Each session covers the same course material, but at different locations. This course will provide helpful tips and tricks in troubleshooting and repairing the following: HVAC, electrical, plumbing, carpentry, pool chemistry and much more! The seminar is open to maintenance technicians, service managers and even office staff members are welcome as well. There will also be a Q&A session at the end of the course to help provide technicians definitive solutions in resolving reoccurring issues back at their home sites. Register your team now and one lucky student may be the winner of a new set of Yellow Jacket gauges!

Maintenance Roundtable

DECEMBER 20

2:00 p.m. - 3:00 p.m.

AAA - 8620 Burnet Rd. #475 FREE and for AAA Maintenance Leads and Supervisors Calling all maintenance leads and maintenance supervisors! Join us for a Maintenance Round Table to discuss issues related specifically to your profession. We want to hear from you.

QUESTI ON S? Contact AAA Director of Education Ariel Zimmerman at ariel@austinaptassoc.com or 512.323.0990.

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t

yo

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

NOVEMBER 8

n o education

NOVEMBER 15

Body Language Confidential: Tactics Secret Agents, Leasing Pros, and Kindergarten Teachers Should Know DECEMBER 6

15 Things Your Service Team Wishes You Knew About Apartment Maintenance DECEMBER 13

Marketing Plan Evolution – Making Sure Your Plan is Smokin’ Hot for 2018

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Free and Inexpensive Marketing Tools You Can Use To Entice Your Prospects

ur

lin

Ge

WEDNESDAYS

e!

present

NOVEMBER / DECEMBER /

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RECYCLING REQUIRED Austinâ&#x20AC;&#x2122;s Universal Recycling Ordinance (URO) requires all apartment community owners/ managers ensure residents and employees have access to:

- Conveniently located recycling containers - Sufficient recycling capacity & pick-up services - Bilingual container signs and resident education Get free assistance, training and resources at:

AustinTexas.Gov/URO (512) 974-9727 | CommercialRecycling@AustinTexas.Gov

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NOVEMBER / DECEMBER /

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LAW IN ORDER

The Warren Report THE VALUE OF COMPASSION AND EMPATHY There’s more to the relationship between an owner and a resident than just a contract.

T It’s important to understand a situation and exercise appropriate empathy and compassion to address it.

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he last several months have afforded us much to reflect upon. Hurricanes, flooding and natural disasters have besieged the Gulf Coast. An unprecedented and meaningless shooting took scores of innocent people from us in Las Vegas. What’s going on?

In 1970, the Motown performer Marvin Gaye recorded a song asking that same question. Although released in the spring of 1971, more than 46 years later a line from that song is relevant to today’s setbacks.

The line is: “Talk to me, so you can see, what’s going on.”

We do not need disasters to find people in trouble. In the business of providing housing to others, you are frequently faced with people who are experiencing some sort of problem.

Perhaps your resident cannot afford to pay rent on time. Possibly your resident wants you to permit them to have one or more family members temporarily reside with them in their

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rental unit, pushing the occupancy beyond your permissible limit. This increase may have been requested to enable those additional individuals to respond to the effects of a natural disaster which ousted them from their own home. The potential problems are endless. Compassionately addressing those problems, and enabling respect to be prevalent throughout the process, is priceless.

The purpose of this “Law in Order: The Warren Report” is to underscore the importance of understanding a situation and exercising appropriate empathy and compassion to address it. If we can do this successfully, we have entered the heart of our respective professions.

Empathy is defined as the ability to understand and share the feelings of another. Compassion, on the other hand, despite often being mistakenly seen as synonymous with empathy, is actually defined as sympathetic pity and concern for the sufferings and

William S. Warren, Warren Law Firm

misfortunes of others.

In the rental housing industry, it is easy to overlook the value of compassion and empathy. The core relationship between an owner and a resident is contractual. We have a lengthy lease, with multiple addenda, which set forth the legal relationship between the parties. Contained within those agreements are matter-of-fact solutions to many problems that arise.

In addition, we have forms and notices through which an owner can advise a resident of misconduct, deadlines, contractual violations, and unpaid indebtedness. Such documentation has been so well crafted that emotion, compassion and empathy can be effectively removed. Or can it?

Having so many contracts in play at any one time provides many opportunities for lawyers to weigh in on what is happening. It is easy for an attorney, whose task is to interpret the lease and apply the law to the facts, to leave no room for concern about the emotional state of the parties who are directly dealing with the problem. It is commonplace for a lawyer to want to approach each case simply as a factual matter and give no more than minimal attention to the emotions involved.

To view the practice of law as a set of legal problems that must be solved

like a puzzle is not a novel viewpoint.

What becomes more novel, it seems, is to allow the law to be used as a vocation that assists people who have problems involving both factual and emotional dimensions. When you use an attorney to help you address a resident situation, you trust that the lawyer will, appropriately, evaluate all the dimensions as you and legal counsel collectively seek the appropriate solution. The attorney perceives that trust, and works to reward it.

Many of you have either read the book, seen the movie, or both for the classic novel written

by Harper Lee entitled To Kill a Mockingbird. The key character in that story, Atticus Finch, (outside the courtroom and in a highly personal context) told his daughter, Scout, “you never really understand a person until you consider things from his point of view...until you climb into his skin and walk around in it.”

Such an undertaking, oddly, should not necessarily be discouraged. As with any profession, the rental housing industry presents us with frequent opportunities to evaluate and react to a resident or applicant issue by thinking outside the box. The box can be the contracts governing the landlord-tenant relationship. But the rest of the story begins and may even end with communications concerning the reason for the anticipated or actual breach of the contract. Why wasn’t the rent paid on time? Why did the resident advise you they are surrendering possession of leased premises well before the lease ending date? Is there

really a legitimate disability-related need for that service animal accommodation request? Is the tenant’s demand, (for money or an early release from the lease), something to be compromised and settled, or disputed and refused?

It is often easy for problems to be grouped together rather than viewed individually. When we experience or hear about similar issues too frequently, it is easy to lose a connection with them. There may be a resistance to hearing someone speak. You may believe you know what a person will

say before they say it. If statements are presupposed, before they are actually made, the communication in which they are made is likely to be ineffective.

If you operate with an agenda, but hear information from a tenant that doesn’t fit with your agenda, the result may be a glossing over of the issue without affording it the attention it needs for resolution.

Joshua D. Rosenberg published an article in the 2004 University of Miami Law Review designed to enlighten lawyers about the skills

and importance of human relationships in the practice of law. Professor Rosenberg, for example, commented upon how easy it is for lawyers and academics to vastly overestimate the importance of reason and logic.

He noted how there are important differences between the kind of dispassionate reasoning and analysis one is tempted to engage in at a desk in the office, and the kind of activities in which we engage when we are dealing in real time with real people.

Stated another way, do not believe that effective concentration upon a lease, a notice, or a statutory provision leaves no room for concern about the emotional state of the parties involved.

The practice of law, just like the living of life, is not simply a set of problems to be solved like a puzzle. To successfully practice and live requires assisting people who have problems involving both factual and emotional dimensions.

This article is certainly not advocating that the well-refined contracts which we operate under in the rental housing industry be abandoned and that we all get soft. To quote Beverly Blanchard, who writes a blog entitled Ancient Wisdom, “the law of compassion is basically about allowing tenderness and kindness into all your thoughts and actions with yourself and others.

It is softening your attitude, and allowing others to be who they are without judgment or condemnation. You simply allow yourself to see the world through someone else’s eyes.” Ms.

“You never really understand a person until you consider things from his point of view...”

NOVEMBER / DECEMBER /

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There is value to compassion and empathy in your profession.

Blanchard notes that there are many people who believe feeling pity for someone or something means they are exhibiting compassionate behavior. Yet she points out that compassion laced with pity almost always has its roots in guilt and fear, and carries a sense of condescension. For some there is even a smug feeling of “I’m glad it’s not me.”

The value of a contract such as a residential lease can be balanced with empathy and compassion to achieve greater overall success and satisfaction.

Success can be measured, for example, by the value to both you and your resident when you opt not to immediately evict a resident who is in the midst of temporary troubles, and instead choose to creatively use an “Eviction Hold Off Agreement.”

Begin with communication. Seek honest answers to critical inquiries. Does the resident want to pay the rent? Can the rent be paid reasonably quickly? Are you willing to communicate with the resident in arrears to determine the underlying causes for the non-payment of rent? Positive answers to questions like these may enable you to become a competent evaluator of the facts and utilize traits like empathy, compassion, experience and understanding to guide your decision-making. In the end, perhaps the rent gets paid, the resident avoids eviction, and you avoid a vacancy and lost rent.

Again, the cornerstone of the landlord-tenant relationship, the lease, need not be abandoned or even de-emphasized. Actually, the lease can be successfully utilized by both landlord and tenant if those parties

are willing to avoid certain empathy detracting behaviors. These include the use of clichés, distorting what is actually said, or responding defensively or negatively to questions. Communication will be effective if inappropriate language is avoided, legal jargon is minimized, and stilted phrases are eliminated. Often, the quality that elevates us from being great, and moves us into the next level beyond greatness, may simply be caring.

Your job is difficult and challenging.

You deal with all sorts of personalities, some good, others not. You are respon-

sible for the owner’s bottom line, yet seldom given adequate credit for your efforts and ingenuity.

You are often blamed by residents for problems you did not create. Rude demands are frequently made of you, when a simple request would be much better received. Some residents believe you owe them the world, yet they agreed to nothing near that.

The next time you are under the impression that someone has done something you perceive as wrong, take a step back before acting. Then try to take a step forward in their shoes. Try to understand what may be motivating

their behavior. Take the time to really listen to them.

The blogger, Beverly Blanchard, states it like this: “compassion is not about sympathy, empathy or pity. It is not about doing something out of politeness, obligation or guilt. Living a compassionate life does not mean being a doormat to others. It does not mean allowing others to dump all their problems on you or to take advantage of you.”

There is value to compassion and empathy in your profession. Certainly, that value is also present in my profession. Since we often work together as lawyer and client, think of our shared opportunity for gaining the satisfaction of knowing an effort was made to try to make a bad situation a little better.

The end result may be the same. The rent may never get paid and an eviction may be necessary. The request for the emotional support animal may be entirely bogus, and made in bad faith. We may take the same action after employing empathy and compassion that we would have taken had we not done so. Again, the quality that elevates us from being great, and moves us beyond greatness and into the next level, is readily available. That quality simply may be caring.

As Marvin Gaye sang in his song, “What’s Going On?” “you know we’ve got to find a way to bring some lovin’ here today.” It takes very little creativity to see how closely the word love is connected to the words compassion and empathy. Never hesitate to consider something from another’s point of view. You’ll be glad you did.

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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October 2017

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

91.7% 1,195 $/mo 137.0 c/sf/mo 872 sf

Past 12 Months: 2.0% Rental Rate growth 6,911 units absorbed Operating Supply: 914 communities 211,528 units Recently Opened (12 mo): 36 communities 8,922 units Under Construction: 33 communities 8,574 units Proposed Construction: 32 communities 9,410 units

The box on the left displays a snapshot of the current market conditions.

History of Effective Price & Occupancy 93

1225

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities.

Effective rental prices are calculated net of concessions and utility adjustments.

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The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

1100

92 1175

1150 91 1125

O N D J F M A M J J A S O N D J F M A M J J A S 2015

2016

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

CONCESSIONS

Over The Past 3 Months

1 2 3 4 5

San Marcos/ Kyle/ Buda West/ Sunset Valley/ Barton Creek St Edwards/ South Lamar I-35 South Downtown/ SoCo/ Barton Springs

2017

Price ($/mo)

Occupancy %

HOTTEST SUBMARKETS Rank Submarket

Annualized % of Mkt Growth % Absorbed 5.3% 2.2% 5.8% 2.1% 7.8% 1.3% 4.8% 2.2% 1.0% 1.9%

Class ALL A B C D

Total Units w/ Concessions 51,600 22,303 12,977 13,181 3,139

% of Total Units 24% 40% 22% 19% 12%

Other Texas Markets HOUSTON Occupancy: Price: Rental Rate: Size:

88.3% 999 $/mo 113.3 c/sf/mo 882 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

90.6% 913 $/mo 107.7 c/sf/mo 848 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

92.1% 1,077 $/mo 123.7 c/sf/mo 871 sf

Past 12 Months: 1.7% Rental Rate growth 5,625 units absorbed

Past 12 Months: 2.3% Rental Rate growth 3,715 units absorbed

Past 12 Months: 5.3% Rental Rate growth 13,744 units absorbed

Operating Supply: 2,716 communities 636,699 units

Operating Supply: 858 communities 181,110 units

Operating Supply: 2,947 communities 685,704 units

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90

Citywide Effect -1.5% -2.5% -1.0% -0.9% -0.6%

Average Special -5.6% -6.4% -4.8% -4.6% -4.8%

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket data for over 2.5 million apartment units in Texas, Georgia, and Arizona.

Cindi Reed Account Manager 512.969.1499

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Gen Martin 210-430-9129

Advertising-On-SiteBroadcasting

AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Terry Delzeit 281-391-6066

Dennis Bartley 512-303-9688

Martha Guzman 512-944-6885 Tim Walker 512-733-0944

Answering Service

ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

Apartment/Multi Family Investments

Hardman Signs

Chole Hardman 713-957-2324

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Appliance Replacement

Appliance Warehouse Tina LeBlanc 512-748-7515

Bulk Services LLC Morgan Beard 512-770-9060

Luxe Appliances Mitchell Andrus 512-940-1023

Appliances-Dealers

Appliance Parts Company David Gefrovich 512-655-2726

Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Contractors Asphalt Seth Ritta 512-388-9540

Integrity Paving & Coatings Robyn Riley 512-853-9009

Jenko Asphalt & Concrete, LLC

Russell Revere 512-584-7432

Chris Jenkins 817-312-0256

Luxe Appliances

Lone Star Paving

Mitchell Andrus 512-940-1023

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Appliances-Leasing

Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing Clint Borchgardt 800-707-1188

Luxe Appliances Mitchell Andrus 512-940-1023

Appliances-Refinishing

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Appliances-Service & Repair

Fixed Maintenance and Repair Mark Ezell 512-574-5117

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Appliances-Supplies & Parts

Appliance Parts Company David Gefrovich 512-655-2726

Century A/C Supply Travis Fowler 512-584-3713

Chadwell Supply Michael Stewart 888-341-2423

Johnstone Supply - Austin T Lambdin 512-834-0346

Robert Madden Industries Tiffany Paluso 512-837-8521

Asphalt-Seal Coating Striping & Repairs

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Asphalt Care of Texas Bernie Smith 512-872-3500

Jim Ramming 512-428-5778

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

RDC Paving

Ryan Rowland 512-920-9155

Stripe-It-Up

Katie Youngblood 512-966-2511

TexAsphalt

Ross Williams 512-497-9601

Attorneys

Girling Law

Marc Girling 817-659-2033

Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Snell Law Firm, PLLC, The Jason Snell 512-477-5291

Troilo Law Firm, P.C. Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

Awnings & Canopies-Dealers

The Chism Company, Inc Bill Colby 512-440-0606

B Backflow Testing

Ace Fire Equipment Ashley Stein 512-835-2020

Airco Mechanical Brandi Dathe 512-837-2917

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fox Service Company James Bagby 512-442-6782

Hyden Construction Services, LLC Brian Hyden 512-947-1945

Mtech

512-929-7090

Roto-Rooter Service Co. Jason Carter 512-836-8925

Valor Fire Protection John Couch 512-846-4142

Vamvoras, Ltd Jeff Fox 512-994-7527

Balcony Repair

All-Cor Services Steve Wingo 512-826-4542

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

JMI Contractors Melissa Vale 210-492-8181

Protractor Services Maisie Dickerson 512-282-5722

TBC Services, LLC Tom Burghart 512-217-8020

Banking/Business

TruWest Credit Union Michael Gandy 512-252-6007

Bathtub & Sink-Porcelain Repair & Refinishing

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Safe Showers of Austin LLC Kimberly Penney 512-326-9800

Surface Connection Mike Canfield 512-507-8202

Bathtub-Fiberglass Repair & Refinishing

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Safe Showers of Austin LLC

Kimberly Penney 512-326-9800

Surface Connection Mike Canfield 512-507-8202

Blinds-Mini/Vertical Sales & Service

Classic Same Day Blinds Reed Way 512-926-7700

Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Russell Revere 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Boiler Repair & Installation

Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Roto-Rooter Service Co. Jason Carter 512-836-8925

Vamvoras, Ltd Jeff Fox 512-994-7527

Building Inspection Service

Bartley Construction Dennis Bartley 512-303-9688

Camp Construction Peter Flynn 512-394-1111

Business Cards

North Austin Speedpro Imaging

Products and Services

Francine Redmond 512-989-5868

C Cabinet Installation

BAC Products Inc Chris Huntsman 512-259-1660

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Countertop & Cabinet Solutions Keri Zach 830-980-1534

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Cabinet Refinishing

Camp Construction Peter Flynn 512-394-1111

NOVEMBER / DECEMBER /

39

Central Renovations Solutions

Flooring Warehouse

Belfor Property Restoration

Maid Of Honor, Inc

Kitchen Tune Up

Powerhouse Carpet Cleaning & Flooring

Blackmon Mooring of Austin

Quality Service of Texas, Inc

Quality Surface Solutions,Inc.

Quality Service of Texas, Inc

Cleaning Network

UCS

Jeff Calvery 469-567-2400 512-956-3690

Karma Delgado 512-441-2909

Cabinets-Wholesale

BAC Products Inc Chris Huntsman 512-259-1660

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Cable TV

Time Warner Cable Javier Salinas 877-859-9922

Carpenters

Bartley Construction Dennis Bartley 512-303-9688

JMI Contractors Melissa Vale 210-492-8181

Products and Services

Radley Staffing Jon Lantrip 512-502-3030

Carpet, Upholstery & Hard Surface Cleaning

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Crew Indigo, Inc Kevin Castello 512-465-2978

The Steamery ATX Tres Davis 512-551-9753

Carpet-Cleaning Equipment & Supplies

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Carpet-Cleaning Repair Dyeing Service

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Cleaning Network Ben Clattenburg 512-743-1040

Colors Unlimited Rob Tatrow 512-339-3023

Crew Indigo, Inc Kevin Castello 512-465-2978

First Choice Carpet Care Craig Beaver 512-377-2266

40

/ W I N D O W O N R E N TA L H O U S I N G

Matt Naylor 512-335-8138

Sherri Faust 512-441-0800

Jessica Hernandez 512-244-2777

UCS

Ben Wells 512-385-6600

Carpet-Deodorizing

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Colors Unlimited Rob Tatrow 512-339-3023

Crew Indigo, Inc Kevin Castello 512-465-2978

UCS

Ben Wells 512-385-6600

Carpet-Sales & Installation

Arbor Contract Carpet Tiffany Strong 512-339-1075x7115

Capitol Floor Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Criterion Brock Art Lopez 512-230-5635

Dixie Carpet Installation, Inc

Tristian Schwenke 512-442-6927

Floor King, Inc Roy Whitaker 512-346-7034

Flooring Warehouse Matt Naylor 512-335-8138

Impact Floors

Moises Gonzalez 512-833-6399

Lone Star Carpet Lee Moerbe 512-836-9311

McMahanâ&#x20AC;&#x2122;s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Redi Carpet

Tony Boatman 512-383-1314

Carpet-Water Extraction

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

John Keenan 512-610-3015

Serena Nikonowicz 512-574-8043 Ben Clattenburg 512-743-1040

Colors Unlimited Rob Tatrow 512-339-3023

First Choice Carpet Care Craig Beaver 512-377-2266

Powerhouse Carpet Cleaning & Flooring Sherri Faust 512-441-0800

UCS

Ben Wells 512-385-6600

Carports

Infinite Capital Construction Chris Macias 512-386-3854

The Chism Company, Inc Bill Colby 512-440-0606

Ceiling Fans

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Cellular Phones

ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

Chemical Water Treatment

Poolsure

Lisa Simpson 281-914-0284

Chimney Cleaning & Repair

1st Choice Chimney Jeff Baldwin 817-791-4606

Top Hat Chimney Sweeps Home & Commercial Services Ann Miller 512-352-0313

Cleaning Service

Bio-One Austin Matt Mistica 512-897-9193

Bulk Services LLC Morgan Beard 512-770-9060

Centex Painting, Inc 512-554-8303

Crew Indigo, Inc Kevin Castello 512-465-2978

Excalibur Painting, Inc Omar Reyes 512-459-8600

John Hartley 512-323-6243

Jessica Hernandez 512-244-2777 Ben Wells 512-385-6600

Under Pressure Powerwashing Taylor Stuart 512-815-2616

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Cleaning Service-Crime Scene

Bio-One Austin Matt Mistica 512-897-9193

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181

Crime Clean of Texas Deborah Gerhards 512-669-2999

Emergency Cleaning Solutions Christopher Brown 512-382-7243

UCS

Ben Wells 512-385-6600

Collection Agencies

National Credit Systems, Inc Kristin Muse 800-367-1050

Rent Recovery Solutions AC Greaves 800-335-0119

Tenant Tracker, Inc Troy Pate 800-658-9369

The Phoenix Recovery Group Elia Dalton 210-822-8272

Collection Systems

Rent Recovery Solutions AC Greaves 800-335-0119

Collections

Nationwide Eviction Eddie Young 512-551-0357

ResidentCheck Ian McIntosh 800-491-2580

The Phoenix Recovery Group Elia Dalton 210-822-8272

Commercial Lending

TruWest Credit Union Michael Gandy 512-252-6007

Commercial Real Estate

TruWest Credit Union Michael Gandy 512-252-6007

Computer-Data Cabling

Bulk Services LLC Morgan Beard 512-770-9060

Computer-Service & Repair

Bulk Services LLC Morgan Beard 512-770-9060

Computer-Software & Service

Blue Moon Software Javier Gonzalez 512-322-0460

Bulk Services LLC Morgan Beard 512-770-9060

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResMan

Amanda Mabrey 972-349-1406

Yardi Systems

Tracy Ayres 805-699-2040

Concrete Contractors

A Plus Asphalt & Concrete Art Aja 512-251-8920

All-Cor Services Steve Wingo 512-826-4542

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Construction/CPC Barbara Crawford 512-289-0227

FIDUS Construction Services Lauren Hudler 512-590-2707

Infinite Capital Construction Chris Macias 512-386-3854

Integrity Paving & Coatings Robyn Riley 512-853-9009

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Sungrow Landscape Services Patrick Goulding 512-331-1700

TBC Services, LLC Tom Burghart 512-217-8020

Concrete Repair & Resurfacing

A Plus Asphalt & Concrete Art Aja 512-251-8920

Brecca Construction LLC Tania Dupuis 512-563-8839

Integrity Paving & Coatings Robyn Riley 512-853-9009

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

KoolCote of Texas Stacy Perlinger 512-251-5740

Lone Star Paving Jim Ramming 512-428-5778

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Stripe-It-Up

Katie Youngblood 512-966-2511

Sundek of Austin Rick Hubbard 512-928-8000

Concrete Scoring & Staining

Capitol Floor Brett Weiss 512-339-1555

Lone Star Carpet Lee Moerbe 512-836-9311

Construction Management Consultants

Capitol Construction/CPC

Synergy Granite LLC

Centex Construction

The CounterSource, Inc

Barbara Crawford 512-289-0227 Mark Herbert 281-587-5400

Crestmark Construction Services Brenda Nite 713-426-6161

Falcon Construction USA Brent McGrath 512-610-1124

Demetri Montez 512-778-9007 Todd Keesee 512-587-2160

Counter Top Refinishing

Countertop & Cabinet Solutions Keri Zach 830-980-1534

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Global Restoration Services Eric DeLeon 210-347-8431

Surface Connection Mike Canfield 512-507-8202

JMI Contractors Melissa Vale 210-492-8181

Counter Tops-Granite

Linder Reconstruction Services

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Matt Linder 512-848-3484

Synergy Granite LLC

Renaissance Contracting, LLC

Demetri Montez 512-778-9007

Anthony Mullens 512-691-9047

The CounterSource, Inc Todd Keesee 512-587-2160

TPI Painting, Inc Al Torres 713-668-7986

Credit Reporting Agencies

AmRent

Consulting Broker

Multifamily Consulting Group Chad Christian 832-968-4734

Lisa Rusie 855-532-2883

National Credit Systems, Inc Kristin Muse 800-367-1050

Copier/Printers

North Austin Speedpro Imaging Francine Redmond 512-989-5868

National Tenant Network Stacy Howell 800-801-1371

Tenant Tracker, Inc Troy Pate 800-658-9369

Counter Top Installation

Countertop & Cabinet Solutions Keri Zach 830-980-1534

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Products and Services

Criminal Record Search

Liberty Group, The Shay Mickler 512-225-1860

Tenant Tracker, Inc Troy Pate 800-658-9369

Bartley Construction Dennis Bartley 512-303-9688

Construction-General

The Residential Perimeter Security Specialists

All-Cor Services Steve Wingo 512-826-4542

AYS Capital & Renovations, LLC Joey Susan 512-454-5704

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671

www.austinestategate.com anthony@austinestategate.com

NOVEMBER / DECEMBER /

41

D Deck Builders

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Drain & Sewer Cleaning

Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors

A Plus Asphalt & Concrete

Brecca Construction LLC

Complete Landscapes, Inc.

Tania Dupuis 512-563-8839

JMI Contractors Melissa Vale 210-492-8181

Decks

Infinite Capital Construction Chris Macias 512-386-3854

KoolCote of Texas Stacy Perlinger 512-251-5740

Sungrow Landscape Services Patrick Goulding 512-331-1700

Demolition Contractors

JMI Contractors Melissa Vale 210-492-8181

Descaling

Superior Descaling Inc - SDI John Bune 512-748-9480

Detention Pond Maintenance & Recovery

Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides

ForRent.com

Danielle Archuleta 512-326-1133

RentPath

Chelsea Kneeland 469-662-3097

Door Hardware

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors & Door Products

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors-Patio

Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

42

Tania Dupuis 512-563-8839

Bartley Construction Dennis Bartley 512-303-9688

Products and Services

Brecca Construction LLC

/ W I N D O W O N R E N TA L H O U S I N G

Art Aja 512-251-8920

Susan Bishop 512-252-0141

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Sungrow Landscape Services Patrick Goulding 512-331-1700

Drug Testing Services

TSGI

Samantha Kool 512-832-5300

Dry Cleaning Services

Love Lockerz Jason Jones 512-718-7940

MW Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Top Hat Chimney Sweeps Home & Commercial Services Ann Miller 512-352-0313

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Drywall Contractors

Brecca Construction LLC Tania Dupuis 512-563-8839

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

TBC Services, LLC Tom Burghart 512-217-8020

E Electric-Contractors

All-Cor Services Steve Wingo 512-826-4542

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Fox Service Company James Bagby 512-442-6782

Lightning Electrical, LLC Rick Morgan 512-642-4417

Mtech

512-929-7090

Electric-Equipment & Supplies

HD Supply

Russell Revere 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Electronic Rent Collection

ResMan

Amanda Mabrey 972-349-1406

E-Mail Video M arketing Solutions

Capture The Market Beth Doty 866-778-7719

Emergency Phones

Kings III Emergency Communications Gary Weldon 512-992-4134

On Guard, Inc Bill White 713-664-8273

Emergency Water Services

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Camp Construction Peter Flynn 512-394-1111

UCS

Ben Wells 512-385-6600

Employee Morale Programs

Nfinite Pursuit Brandon Hill 229-942-4300

Employee Screening

Liberty Group, The Shay Mickler 512-225-1860

Tenant Tracker, Inc Troy Pate 800-658-9369

The PI Company Mary Derby 800-260-0079

TSGI

Samantha Kool 512-832-5300

Employment AgenciesPermanent

BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

TSGI

Samantha Kool 512-832-5300

Employment AgenciesTemporary

BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing Jon Lantrip 512-502-3030

Star Personnel Victor Garcia 832-242-6800

The Personnel Store, Inc Damion White 512-236-1400

TSGI

Samantha Kool 512-832-5300

Employment Services

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing Jon Lantrip 512-502-3030

The Personnel Store, Inc Damion White 512-236-1400

Energy Auditing

1st Choice Energy David Malone 512-345-0956

BEST

Ari Kahn 512-522-2378

Energy Conservation Consultation

1st Choice Energy David Malone 512-345-0956

BEST

Ari Kahn 512-522-2378

Energy Service

1st Choice Energy David Malone 512-345-0956

Austin Energy

F

Jaime Gomez 512-482-5332

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Entertainment

Apartment Life

Randy Ginnan 607-368-4680x321

Evictions

Connect2Court

J Daniel Maggard 404-500-5743

Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Nationwide Eviction Eddie Young 512-551-0357

Executive Search Services

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Exercise Equipment-Dealers

Advanced Exercise Equipment Ryan McAfee 512-800-0959

Comm-Fit

Marcus Ling 512-378-3581

Fit Supply

Joshua Nichols 512-971-7399

Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Marathon Fitness

Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair

Advanced Exercise Equipment Ryan McAfee 512-800-0959

Comm-Fit

Marcus Ling 512-378-3581

Fences & Rails

2 S-D, Inc

Kevin Seelhammer 830-627-2734

All-Cor Services Steve Wingo 512-826-4542

Associated Time & Parking Patrick Dolan 512-693-9200

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Falcon Construction USA Brent McGrath 512-610-1124

Infinite Capital Construction Chris Macias 512-386-3854

Metroflor Corporation Matthew Fooshee 832-444-7611

Meyer Smith, Inc Jay Esmay 713-862-7339

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Financial Planning

Brown Insurance Group Cory Brown 512-523-4002

Financing

CBRE Capital Markets Peter Gineris 915-585-3883

TruWest Credit Union Michael Gandy 512-252-6007

Fire Alarm System Monitoring

Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Fitness In Motion

Firetrol Protection Systems, Inc.

Marathon Fitness

GSC Fire & Security

Ron Adams 512-658-2860

Demariee Anderson 800-391-9496

John Rogers 512-687-0115

Mark Cummings 512-697-8723

TriStar Commercial LLC Tim Walker 512-733-0944

NOVEMBER / DECEMBER /

43

Fire Alarm Systems

Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Impact Fire Services Rob Thomas 512-243-7788

TriStar Commercial LLC Tim Walker 512-733-0944

Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers

Ace Fire Equipment Ashley Stein 512-835-2020

Products and Services

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Impact Fire Services Rob Thomas 512-243-7788

StoveTop FireStop Joanna Osborne 817-870-8081

Fire Hydrant Inspection Repair Service & Testing

Ace Fire Equipment Ashley Stein 512-835-2020

Hyden Construction Services, LLC Brian Hyden 512-947-1945

Fire Protection Equipment & Supply

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

StoveTop FireStop Joanna Osborne 817-870-8081

TriStar Commercial LLC Tim Walker 512-733-0944

Fire Restoration

Belfor Property Restoration John Keenan 512-610-3015

44

/ W I N D O W O N R E N TA L H O U S I N G

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

FIDUS Construction Services Lauren Hudler 512-590-2707

Hurcon, Inc

Bobby Griggs 281-847-3600

TBC Services, LLC Tom Burghart 512-217-8020

Crestmark Construction Services

The Steam Team

DFW Housing Partners

UCS

Brenda Nite 713-426-6161

Clark Crawford 817-806-8147

Falcon Construction USA Brent McGrath 512-610-1124

Gage Multifamily Services Rich Trepanier 512-903-9173

JMI Contractors Melissa Vale 210-492-8181

The Ironwood Group Todd Pirtle 512-298-2004

TPI Painting, Inc Al Torres 713-668-7986

Fire Sprinkler Systems-Installation Service & Inspection

Ace Fire Equipment Ashley Stein 512-835-2020

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

American Fire Systems Craig Branstetter 713-466-9898

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration

Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors Inc Brian Scott 512-733-0600

Ashtynn Smith 512-739-7237 Ben Wells 512-385-6600

Fitness Design & Management

Advanced Exercise Equipment Ryan McAfee 512-800-0959

Fit Supply

Joshua Nichols 512-971-7399

Nfinite Pursuit Brandon Hill 229-942-4300

Fitness Equipment Repair & Service

Advanced Exercise Equipment Ryan McAfee 512-800-0959

Fitness In Motion Ron Adams 512-658-2860

Flags Banners & Pennants

Image 360

Gordon Stehr 512-436-0134

North Austin Speedpro Imaging Francine Redmond 512-989-5868

Floor Covering Distributors

Floor King, Inc Roy Whitaker 512-346-7034

Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation

Arbor Contract Carpet Tiffany Strong 512-339-1075x7115

Capitol Floor Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Criterion Brock Art Lopez 512-230-5635

Dixie Carpet Installation, Inc

Tristian Schwenke 512-442-6927

Floor King, Inc Roy Whitaker 512-346-7034

Flooring Warehouse Matt Naylor 512-335-8138

Impact Floors

Moises Gonzalez 512-833-6399

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Redi Carpet

Tony Boatman 512-383-1314

Floor Restoration-Hardwood

Brecca Construction LLC Tania Dupuis 512-563-8839

Floor King, Inc Roy Whitaker 512-346-7034

Floorcovering Manufacturer

Metroflor Corporation Matthew Fooshee 832-444-7611

Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Floor Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034

Impact Floors

Moises Gonzalez 512-833-6399

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Metroflor Corporation Matthew Fooshee 832-444-7611

Readers Wholesale Jason May 713-224-8300

Foundation Contractors

Church Services

Stephanie Meatto 713-722-5000

Foundation Specialists Managers Office 512-291-4374

FSI Construction Inc Gary Greene 512-291-4374

JMI Contractors Melissa Vale 210-492-8181

Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553

Leisure Creations Davy Johnson 866-765-6726

Texacraft

Susan Leigh 205-486 6027

G

Framing Contractors

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Furniture-Outdoor

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Leisure Creations Davy Johnson 866-765-6726

Texacraft

Susan Leigh 205-486 6027

Furniture-Outdoor Park

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

TF Harper & Associates LP Elayne Haynes 512-440-0707

Furniture-Rentals

Brook Furniture Rental Erin Mungovan 832-590-8005

Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

CORT

Lindsey Osborne 512-719-9040

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Sales

Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

CORT

Lindsey Osborne 512-719-9040

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Garage Doors & Openers

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

Garbage Collection

Bulk Services LLC Morgan Beard 512-770-9060

Central Texas Refuse, Inc Vic Thomas 512-243-2833

Texas Disposal Systems Dennis Hobbs 512-421-1359

VIP Waste Solutions, LLC Timothy Abney 877-349-0340

Gates-Automatic & Manual

Associated Time & Parking Patrick Dolan 512-693-9200

Austin Estate Gate Anthony Bruno 512-296-2671

Bartley Construction Dennis Bartley 512-303-9688

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Compound Security Specialist Robert Palmerton 512-444-4283

GateCode

Liam Pope 512-571-1001

Meyer Smith, Inc Jay Esmay 713-862-7339

R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

TriStar Commercial LLC Tim Walker 512-733-0944

General Contractors

2 S-D, Inc

Kevin Seelhammer 830-627-2734

A-1 Service/Prop Maint Contractors

Gage Multifamily Services Rich Trepanier 512-903-9173

Ron Little 512-443-2222

Global Restoration Services Eric DeLeon 210-347-8431

All-Cor Services Steve Wingo 512-826-4542

Guardian Construction Bill Holcomb 512-250-9478

AYS Capital & Renovations, LLC Joey Susan 512-454-5704

Hurcon, Inc

Bobby Griggs 281-847-3600

Bartley Construction Dennis Bartley 512-303-9688

Infinite Capital Construction

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Chris Macias 512-386-3854

JMI Contractors Melissa Vale 210-492-8181

Brecca Construction LLC

Linder Reconstruction Services

Tania Dupuis 512-563-8839

Matt Linder 512-848-3484

Build Right Construction Fortunato Gomez 512-545-5080

M&M Painting & Construction

Camp Construction

Karen Iosue 210-614-9994

Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Mr Patch & Repairs Jorge Gonzalez 512-792-9539

PCI Texas

Contractors Inc

Jeff Pancone 512-983-6831

Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Protractor Services Maisie Dickerson 512-282-5722

RLG Contracting

Products and Services

Justin Shedrock 210-850-7465

CTI Construction Ray Logan 830-857-5944

Smart Companies, Inc Misty Garwood 512-452-4554

DFW Housing Partners Clark Crawford 817-806-8147

Swet Construction Group Frank Hutchinson 321-594-5569

FIDUS Construction Services

TBC Services, LLC

Lauren Hudler 512-590-2707

Tom Burghart 512-217-8020

Foundation Specialists

The Ironwood Group

Managers Office 512-291-4374

Todd Pirtle 512-298-2004

FSI Construction Inc Gary Greene 512-291-4374

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45

TiCon Texas Construction Services Trey Murphy 281-932-8521

UCS

Ben Wells 512-385-6600

Woods General Contracting, LLC John Woods 817-203-8710

Glass-Sales & Service

Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Ameâ&#x20AC;&#x2122;s Mirror & Glass

JMI Contractors Melissa Vale 210-492-8181

Fred Vierna 512-443-9000

Golf Cars & Carts-Rentals

Golf Cars of Austin Austin Evans 512-312-4115

Products and Services

Golf Cart Zone Aaron Gouldie 512-258-9663

Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales

Golf Cars of Austin Austin Evans 512-312-4115

Golf Cart Zone Aaron Gouldie 512-258-9663

Mission Golf Cars Chad Bachhofer 800-324-7868

Graphic Designers

North Austin Speedpro Imaging Francine Redmond 512-989-5868

Gutters

Kidd Roofing Ken Johnson 512-671-7791

Gutters & Downspouts

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

46

/ W I N D O W O N R E N TA L H O U S I N G

I

Ken Johnson 512-671-7791

Gutters-Cleaning & Repair

Five Star Gutters & Services, Inc

Insulation-Contractors

Keith Barker Roofing & Solar

Insurance

Joann Rogers 512-944-3924

Keith Barker 512-447-7663

Sungrow Landscape Services Patrick Goulding 512-331-1700

H

Apartment Glass Products

Longhorn Mobile Glass Service Inc

Tiffany Paluso 512-837-8521

Kidd Roofing

Troy Shugart 512-480-9585 EdyLyn Dean 512-662-7036

Robert Madden Industries

Hardware

HD Supply

Russell Revere 512-584-7432

Home Depot, The Richard Salinas 830-613-9453

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Heating SystemsSupplies & Parts

Aces A/C Supply Robert Arroyo 512-832-7881

HD Supply

Russell Revere 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Holiday Lighting

Sungrow Landscape Services Patrick Goulding 512-331-1700

Hot Tubs & Spas

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

HVAC

Aces A/C Supply Robert Arroyo 512-832-7881

AGES Consulting Brian Burke 844-533-4547

All-Cor Services Steve Wingo 512-826-4542

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Ferguson Facilities Supply Dustin Stucker 888-334-0004

1st Choice Energy David Malone 512-345-0956

Beneke Adjusters International Jim Beneke 512-328-1851

Blancken Insurance Group Russ Blancken 512-246-2122

Capitol City Insurance Carol Baker 512-343-0280

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Jansen International, LLC Charles Dale 800-779-8714

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial

Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Capitol City Insurance Carol Baker 512-343-0280

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Insurance Claim Recovery Support Scott Friedson 512-904-9900

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health

Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Property

Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Renter

Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

CoreLogic SafeRent Jason Pitzel 713-252-8515

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Liberty Rent Guarantee Mike Abraham 402-206-1840

RealPage, Inc.

Stacey Blackwell 972-820-3000

Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Insurance-Workers Comp

Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Whorton Insurance Services Michael Whorton 512-338-1191

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Interior & Decorator Service

Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service

Apartment List Ben Coussens 404-735-1288

RealPage, Inc.

Stacey Blackwell 972-820-3000

Zillow

Gen Martin 210-430-9129

Internet-Marketing

Costar

David Arnold 512-865-0483

ForRent.com

Danielle Archuleta 512-326-1133

Moveforfree.com Bubba May 210-691-3178

Realtor.com

Carol Andrews 281-460-6307

Respage

Linda Lunn 800-390-1776

Internet-Service Providers

Enterprise Risk Control Lonnie Derden 469-304-3354

Gigafy

Stuart Aceituno 855-544-2359

Google Fiber

Evan Vandarwarka 425-442-7498

Grande Communications Joseph Markosfeld 512-650-5486

Time Warner Cable Javier Salinas 877-859-9922

Internet-Web Site Developers

Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair

Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

JMI Contractors Melissa Vale 210-492-8181

Irrigation Systems Installation & Equipment

J

Benchmark Landscapes Stephen Connell 512-266-3167

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Landscapes USA Heath Deen 512-350-5761

Maldonado Nursery & Landscaping Inc Lynn Jauregui 512-252-0198

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769

Janitorial Equipment & Supplies

Bulk Services LLC Morgan Beard 512-770-9060

HD Supply Russell Revere 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Janitorial Service

Bulk Services LLC Morgan Beard 512-770-9060

Crew Indigo, Inc Kevin Castello 512-465-2978

Crime Clean of Texas Deborah Gerhards 512-669-2999

Maid Of Honor, Inc John Hartley 512-323-6243

UCS Ben Wells 512-385-6600

NOVEMBER / DECEMBER /

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L Landscape Contractors

Landscapes USA

Gratr Landscapes, Ltd

Maldonado Nursery & Landscaping Inc

Greg Von Quintus 210-764-7773

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

Heath Deen 512-350-5761

Lynn Jauregui 512-252-0198

Merit Service Solutions Matt Tenbush 512-834-0123

Native Land Design

Native Land Design

WLE

Premium Cuts Lawn Service & Maintenance

Chris Rhodes 512-918-2270

Richard Gonzalez 512-815-8855

Landscape Installation & Maintenance

Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

JMI Contractors Melissa Vale 210-492-8181

Sungrow Landscape Services Patrick Goulding 512-331-1700

WLE

Richard Gonzalez 512-815-8855

Landscape Installation/ Irrigation

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

WLE

Richard Gonzalez 512-815-8855

Landscaping-Contractors & Maintenance

Benchmark Landscapes Stephen Connell 512-266-3167

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

GreenScapes Landscaping Maegan Kelley 512-263-3669

JMI Contractors Melissa Vale 210-492-8181

48

Nick Keller 512-930-4769

Bulk Services LLC Morgan Beard 512-770-9060

Products and Services

Keller Commercial & Home Services INC.

/ W I N D O W O N R E N TA L H O U S I N G

Chris Rhodes 512-918-2270

Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769

RLG Contracting Justin Shedrock 210-850-7465

WLE

Richard Gonzalez 512-815-8855

Landscaping-Designers

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

GreenScapes Landscaping Maegan Kelley 512-263-3669

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

Maldonado Nursery & Landscaping Inc Lynn Jauregui 512-252-0198

CSC Service Works Danielle Courtney 210-286-7786

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Laundry Equipment-Sales

AAdvantage Laundry Systems Russell Williams 817-915-0431

Best Wash, Inc James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

CSC Service Works Danielle Courtney 210-286-7786

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Leak Detection & Repair

Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Leasing Sales Programs

ResMan

Amanda Mabrey 972-349-1406

Leasing Specialist

Russell Williams 817-915-0431

Best Wash, Inc James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

Ed Fahrenkrug 512-655-3676

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Lightning Electrical, LLC Rick Morgan 512-642-4417

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

RVLT/E Lighting Justin Krenicki 972-231-8882

Sun Signs

Troy Gillian 512-326-2451

Locators

Apartment Experts Companies Bryan Tindall 512-372-8700

ATX Apartment Locators Ed Talley 512-947-0707

Austin City Realty Eric Freytag 512-477-2489

Citywide Apartment Locators Susan Albertson 512-835-7368

Moveforfree.com

Shay Mickler 512-225-1860

Legal Service

Connect2Court

J Daniel Maggard 404-500-5743

Law Offices of R. David Fritsche

AAdvantage Laundry Systems

Facility Innovations Group, LLC

Liberty Group, The

Sungrow Landscape Services Laundry Equipment-Leasing

Brian Burke 844-533-4547

ForRent.com

Loa McManus 512-338-4473

Girling Law

Patrick Goulding 512-331-1700

AGES Consulting

Hire Priority Staffing

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Lighting Fixtures & Supplies

Marc Girling 817-659-2033

David Fritsche 210-227-2726

Snell Law Firm, PLLC, The Jason Snell 512-477-5291

Troilo Law Firm, P.C. Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

Light Bulbs

AGES Consulting Brian Burke 844-533-4547

Danielle Archuleta 512-326-1133 Bubba May 210-691-3178

RentPath

Chelsea Kneeland 469-662-3097

Locks

Allegion

Mark Howell 512-865-0375

Carterro

Chris Weldon 703-310-6409

Lumber-Retail & Wholesale

Home Depot, The Richard Salinas 830-613-9453

M Magazine-Apartment Listings

ForRent.com

Danielle Archuleta 512-326-1133

SMART Apartment Data Nichole Williams 800-594-2133x604

Maintenance Parts & Supplies

Chadwell Supply Michael Stewart 888-341-2423

Maintenance Service

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Turn Construction Brandon McFarling 512-484-3096

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Maintenance Supplies

Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Russell Revere 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Wilmar

Crystal Stranahan 800-345-3002

Make Ready Service

CELEBRATING 40 YEARS OF PARTNERSHIP WITH THE APARTMENT INDUSTRY! We’ve led the way in developing creative solutions to help increase occupancy and resident satisfaction. n

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Model staging

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Benefit of CORTpoints and Visa Gift Cards

ATX Unlimited David Cisneros 512-736-9929

Bulk Services LLC Morgan Beard 512-770-9060

Crew Indigo, Inc Kevin Castello 512-465-2978

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The

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Shay Mickler 512-225-1860

Maid Of Honor, Inc John Hartley 512-323-6243

Radley Staffing Jon Lantrip 512-502-3030

Turn Construction Brandon McFarling 512-484-3096

UCS

Ben Wells 512-385-6600

Rental Showroom & Clearance Center 9821 IH 35 North, Suite A Austin, TX 78753 512.719.9040 cort.com LIVE. WORK. CELEBRATE.

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NOVEMBER / DECEMBER /

49

Market Research Analysis

Apartment Data Services Inc Cindi Reed 800-595-8730

Austin Investor Interests Robin Davis 512-261-0100

ResMan

Amanda Mabrey 972-349-1406

SMART Apartment Data Nichole Williams 800-594-2133x604

Marketing Consultants & Service

Apartment Life

John Wilkinson 512-375-3169

Visual Marketing Ann Poehl 512-918-0131

Masonry Contractor

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

JMI Contractors Melissa Vale 210-492-8181

Millwork/Cabinetry

Austin Apartment Renovations David Coulter 512-924-6976

Mirrors-Sales & Service

Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Ameâ&#x20AC;&#x2122;s Mirror & Glass Troy Shugart 512-480-9585

Apartment Glass Products EdyLyn Dean 512-662-7036

/ W I N D O W O N R E N TA L H O U S I N G

Jackie Ramstedt 512-255-2226

O

Andrew Barber 512-431-7161

Mobile Applications

Apartment Mobile Apps Andrew Barber 512-431-7161

Odor Control

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

ScentAir

Mobile Glass

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Catalyst Marketing & Design

Threshold Agency, LLC

Ramstedt Enterprises, Inc

Apartment Mobile Apps

John Keenan 512-610-3015

Mike Wittmann 402-570-0648

Newsletters & Brochures

Mobile Advertising

Mold-Remediation

Rentping

50

Fred Vierna 512-443-9000

Randy Ginnan 607-368-4680x321

Jamie Matusek 512-579-5461

Products and Services

Longhorn Mobile Glass Service Inc

Belfor Property Restoration Bio-One Austin Matt Mistica 512-897-9193

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Camp Construction Peter Flynn 512-394-1111

Infinite Capital Construction Chris Macias 512-386-3854

Beverly Boyd-Miller 512-797-4503

UCS

Ben Wells 512-385-6600

Office Equipment & Supplies

Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture

Longhorn Office Products Billy Lyles 512-672-4567

On-line Property Management

Connect2Court

J Daniel Maggard 404-500-5743

HousingManager.com Mary Derby 855-979-0770

Overhead Doors

PCI Texas

Jeff Pancone 512-983-6831

UCS

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Ben Wells 512-385-6600

P

Mortgage Commercial Banking

CBRE Capital Markets Peter Gineris 915-585-3883

Movers

3 Men Movers Tom Britton 713-230-8693

Bulk Services LLC Morgan Beard 512-770-9060

EDC Moving Systems Tom Kelner 512-832-1995

Moveforfree.com Bubba May 210-691-3178

Two Men And A Truck 512-410-2407

N Natural Gas Utility Service

Texas Gas Service Kimberly Carter 512-407-2014

Paint Contractors

ATX Unlimited David Cisneros 512-736-9929

Camp Construction Peter Flynn 512-394-1111

Colors Unlimited Rob Tatrow 512-339-3023

Painting Connection Robier Rodriguez 806-445-6791

TBC Services, LLC Tom Burghart 512-217-8020

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint Sales

Landmark Paint & Supply Preston Sams 214-905-3436

PPG Paints

Gregory Wagner 512-827-6292

Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors

2 S-D, Inc

Kevin Seelhammer 830-627-2734

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Alfredâ&#x20AC;&#x2122;s Construction & Renovation Nelson Jimenez 512-339-0780

Bartley Construction Dennis Bartley 512-303-9688

Behr Process Corporation Tim Turner 512-947-0003

Brecca Construction LLC Tania Dupuis 512-563-8839

C&Z Enterprises Jimmy Zientek 512-989-8377

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Painting, Inc 512-554-8303

Contractors Inc Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Crew Indigo, Inc Kevin Castello 512-465-2978

Excalibur Painting, Inc Omar Reyes 512-459-8600

Falcon Construction USA Brent McGrath 512-610-1124

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc

Bobby Griggs 281-847-3600

Infinite Capital Construction Chris Macias 512-386-3854

JMI Contractors Melissa Vale 210-492-8181

M&M Painting & Construction Karen Iosue 210-614-9994

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Nadeau Painting Specialist

Sherwin Williams Company

RDC Paving

RDC Paving

Protractor Services

Wilmar

Stripe-It-Up

TexAsphalt

Dennis Nadeau 512-442-3700

Maisie Dickerson 512-282-5722

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Smart Companies, Inc Misty Garwood 512-452-4554

Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554

TPI Painting, Inc Al Torres 713-668-7986

Paint-Equipment & Supplies

Behr Process Corporation Tim Turner 512-947-0003

Landmark Paint & Supply Preston Sams 214-905-3436

PPG Paints

Gregory Wagner 512-827-6292

Jay Piersall 512-844-3350

Crystal Stranahan 800-345-3002

Parking Lot Maintenance & Marking

2 S-D, Inc

Kevin Seelhammer 830-627-2734

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bennett Paving Inc. Christina Rountree 512-740-8603

Contractors Asphalt Seth Ritta 512-388-9540

Integrity Paving & Coatings Robyn Riley 512-853-9009

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Ryan Rowland 512-920-9155 Katie Youngblood 512-966-2511

Parking Permits

PPOA Group, LLC Erika Cabriales 844-873-7648

Paving Contractors

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Asphalt Care of Texas Bernie Smith 512-872-3500

Bennett Paving Inc. Christina Rountree 512-740-8603

Contractors Asphalt Seth Ritta 512-388-9540

Oldcastle Materials Texas, Inc

Ryan Rowland 512-920-9155 Ross Williams 512-497-9601

Personnel Services

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing Jon Lantrip 512-502-3030

Pest Control Service

Absolute Pest Management David Burnett 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

Ecoteam, LLC Jon Polenz 512-201-4100

Kim Tiefke 512-861-7100

NOVEMBER / DECEMBER /

51

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Heat Wave Bed Bug Control Cody Hardin 512-994-0141

LP Pest Solutions David Pritchard 512-922-4577

Pest Management, Inc Sarah McElwee 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Arleen Valdez 512-476-2847

Pet Care

Dog Paws

Chris Thomas 281-627-1657

Playground Equipment

Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

TF Harper & Associates LP Elayne Haynes 512-440-0707

Plumbing Contractors Products and Services

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Fox Service Company James Bagby 512-442-6782

Mtech

512-929-7090

Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Russell Revere 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Pool Compliance

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Poolsure

Lisa Simpson 281-914-0284

Pressure WashingEquipment & Service

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bulk Services LLC Morgan Beard 512-770-9060

CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181

Infinite Capital Construction Chris Macias 512-386-3854

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Roto-Rooter Service Co. Jason Carter 512-836-8925

Stripe-It-Up

Katie Youngblood 512-966-2511

Perma-Pier Foundation & Plumbing Repair of Texas

Under Pressure Powerwashing

Roto-Rooter Service Co.

Westlake Home & Commercial

Katie Findahl 512-422-7553 Jason Carter 512-836-8925

Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd Jeff Fox 512-994-7527

Plumbing-Descaling

Superior Descaling Inc - SDI John Bune 512-748-9480

52

Plumbing-Equipment & Supplies

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Taylor Stuart 512-815-2616

Joshua Nichols 512-280-1649

Printing & Graphic Service

CND Signs

Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

North Austin Speedpro Imaging

Real Estate-Investment

Ramstedt Enterprises, Inc

Real Estate-Loans

Francine Redmond 512-989-5868 Jackie Ramstedt 512-255-2226

Private Investigations

Sentry Security & Investigations, LP Alan Trevino 512-206-0515

Promotional Specialties

Ice Blue Advertising Chuck Littlepage 832-437-0904

Longhorn Trophies, Inc. Don McGraw 512-454-8684

North Austin Speedpro Imaging Francine Redmond 512-989-5868

Visual Marketing Ann Poehl 512-918-0131

Property Management

JLD Apartment Consulting Services John Dennis 512-345-1673

Multifamily Consulting Group Chad Christian 832-968-4734

Property Management Software

Carterro

Chris Weldon 703-310-6409

HousingManager.com Mary Derby 855-979-0770

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResMan

Amanda Mabrey 972-349-1406

Yardi Systems

Tracy Ayres 805-699-2040

R Real Estate-Consultants

ATX Apartment Locators Ed Talley 512-947-0707

JLD Apartment Consulting Services John Dennis 512-345-1673

Lifestyles Unlimited Renee Manes 210-787-2236

Lifestyles Unlimited Renee Manes 210-787-2236

TruWest Credit Union Michael Gandy 512-252-6007

Real Estate-Reports

Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales

Apartment Experts Companies Bryan Tindall 512-372-8700

ATX Apartment Locators Ed Talley 512-947-0707

Moveforfree.com Bubba May 210-691-3178

Recycling Services

Austin Resource Recovery Chase Norris 512-974-4324

Green City Recycler Michael Derosa 240-481-9532

Republic Services Carra Haggberg 512-247-5647

Remodeling

BAC Products Inc Chris Huntsman 512-259-1660

Brecca Construction LLC Tania Dupuis 512-563-8839

Build Right Construction Fortunato Gomez 512-545-5080

Painting Connection Robier Rodriguez 806-445-6791

Remodeling & RepairBuilding Contractor

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration John Keenan 512-610-3015

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

R407-C Condensing U nits

COMPATIBLE WITH E XISTIN G INDOOR EQUIPMENT

HVAC

f or t he holidays!

Treat yourself to our HVAC expertise, training classes, a fully stoked warehouse, and more!

NOVEMBER SPECIAL

Get a

FREE

DECEMBER SPECIAL

FREE

Float Switch

Case of Filters

Receive a free float switch, Item 104525, with the purchase of a complete R-410A system. To receive discount, offer must be mentioned when the order is placed; no retroactive credit after purchase. Available on multi-family accounts only. Valid 11/1/17 - 11/30/17.

Free case of poly filters with qualifying water heater purchase. To receive discount, offer must be mentioned when the order is placed; no retroactive credit after purchase. Available on multi-family accounts only. Valid 12/1/17 - 12/31/17.

WHEN YOU PURCHASE A COMPLETE R410A SYSTEM

WHEN YOU BUY A WATER HEATER

Contact your local sales rep today!

CEDAR PARK | 512-528-9675 1700 La Jaita Dr

Lindsay Doud

Eric Watson

Travis Fowler

281-615-4125 512-701-9034 512-584-3713

SOUTH AUSTIN | 512-280-9675

CenturyAC.com |

1711 Frate Barker Rd

CenturyAC

Champion Contractors & Ser. LLC Customer Service 877-242-6748

Contractors Inc Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Gage Multifamily Services Rich Trepanier 512-903-9173

Infinite Capital Construction Chris Macias 512-386-3854

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JMI Contractors Melissa Vale 210-492-8181

Lightning Electrical, LLC Rick Morgan 512-642-4417

Mr Patch & Repairs Jorge Gonzalez 512-792-9539

One Eighty Construction Products and Services

Travis Case 512-505-1023

Protractor Services Maisie Dickerson 512-282-5722

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

Swet Construction Group Frank Hutchinson 321-594-5569

TBC Services, LLC Tom Burghart 512-217-8020

UCS

Ben Wells 512-385-6600

Renovation Products

BAC Products Inc Chris Huntsman 512-259-1660

Cinch Kit

Brooks Laser 281-607-4400

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations

Alfredâ&#x20AC;&#x2122;s Construction & Renovation Nelson Jimenez 512-339-0780

Austin Apartment Renovations David Coulter 512-924-6976

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Capitol Construction/CPC

Excalibur Painting, Inc

Oliver Roofing Systems

Centex Construction

KoolCote of Texas

Southern Shingles

Central Renovations Solutions

Painting Connection

Barbara Crawford 512-289-0227 Mark Herbert 281-587-5400

Jeff Calvery 469-567-2400

Cinch Kit

Brooks Laser 281-607-4400

Crestmark Construction Services Brenda Nite 713-426-6161

Omar Reyes 512-459-8600

Stacy Perlinger 512-251-5740

Robier Rodriguez 806-445-6791

Quality Service of Texas, Inc

Jessica Hernandez 512-244-2777

Retaining Walls

Camp Construction Peter Flynn 512-394-1111

CTI Construction

JMI Contractors

Gage Multifamily Services

Wallco Retaining Walls, Inc

Ray Logan 830-857-5944

Rich Trepanier 512-903-9173

Lightning Electrical, LLC Rick Morgan 512-642-4417

One Eighty Construction Travis Case 512-505-1023

PCI Texas

Jeff Pancone 512-983-6831

TiCon Texas Construction Services Trey Murphy 281-932-8521

UCS

Ben Wells 512-385-6600

Renter Insurance

ePremium Insurance Ann Padgett 830-708-8970

RealPage, Inc.

Stacey Blackwell 972-820-3000

Replacement Windows

Brecca Construction LLC Tania Dupuis 512-563-8839

Resident Screening Service

National Tenant Network Stacy Howell 800-801-1371

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResidentCheck Ian McIntosh 800-491-2580

Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing

Centex Painting, Inc 512-554-8303

Melissa Vale 210-492-8181

Kevin Smotherman 817-561-4901

Risk Management

Liberty Rent Guarantee Mike Abraham 402-206-1840

Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Rodent Control

Absolute Pest Management David Burnett 512-444-0262

Pest Management, Inc Sarah McElwee 512-288-1007

Roof Waterproofing

Austin Roofing and Construction Christine Bowen 512-629-4949

Blue Sky Roofing Chad Robinson 512-495-9770

Rick Brier 512-834-7500

Sheldon Jones 512-670-5300

Roofing Services

Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Assurance Roofing Dan Keiderling 512-731-9446

Austin Roofing and Construction Christine Bowen 512-629-4949

Camp Construction Peter Flynn 512-394-1111

Chamberlin Roofing & Waterproofing Daryl Ball 512-523-9335

Heritage Construction Co, LLC Daphne Flores 512-528-5559

Infinite Capital Construction Chris Macias 512-386-3854

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

Kidd Roofing Ken Johnson 512-671-7791

Oliver Roofing Systems Rick Brier 512-834-7500

Chamberlin Roofing & Waterproofing

Paragon Roofing Inc.

D&G Quality Roofing, Inc

Petersen Dean Roofing & Solar

Daryl Ball 512-523-9335

Christa Weatherby 817-568-8300

GPS Roof Leak Repair Trey King 888-958-5048x101

JMI Contractors Melissa Vale 210-492-8181

LSR Multifamily June Hunter 214-869-4479

Southern Shingles Sheldon Jones 512-670-5300

Roofing Consultants

Austin Roofing and Construction Christine Bowen 512-629-4949

Phil Bolton 214-493-0753

Rodney Powers 512-252-8196

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Southern Shingles Sheldon Jones 512-670-5300

Roofs-Cleaning

Austin Roofing and Construction Christine Bowen 512-629-4949

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

Southern Shingles Sheldon Jones 512-670-5300

Roofs-Contractors

2 S-D, Inc

Kevin Seelhammer 830-627-2734

A-1 Service/Prop Maint Contractors

Heritage Construction Co, LLC Daphne Flores 512-528-5559

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JD Sheet Metal & Roofing

Ron Little 512-443-2222

Billy Gwin 512-904-0893

Alpha Roofing Industries, LLC

JMI Contractors

Peter Brady 512-587-0898

Assurance Roofing Dan Keiderling 512-731-9446

Austin Roofing and Construction Christine Bowen 512-629-4949

Bartley Construction Dennis Bartley 512-303-9688

Blue Sky Roofing Chad Robinson 512-495-9770

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Chamberlin Roofing & Waterproofing Daryl Ball 512-523-9335

Champion Contractors & Ser. LLC Customer Service 877-242-6748

Contractors Inc Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Falcon Construction USA Brent McGrath 512-610-1124

FIDUS Construction Services Lauren Hudler 512-590-2707

GPS Roof Leak Repair Trey King 888-958-5048x101

Take your Laundry Room from Resource Drain to

Profit Center

Melissa Vale 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Kidd Roofing Ken Johnson 512-671-7791

LSR Multifamily June Hunter 214-869-4479

Oliver Roofing Systems Rick Brier 512-834-7500

Paragon Roofing Inc. Phil Bolton 214-493-0753

Petersen Dean Roofing & Solar Rodney Powers 512-252-8196

Protractor Services Maisie Dickerson 512-282-5722

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Southern Shingles Sheldon Jones 512-670-5300

TBC Services, LLC Tom Burghart 512-217-8020

Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

Woods General Contracting, LLC John Woods 817-203-8710

Roofs-Materials

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Keep your laundry rooms running smoothly and profitably with WASH. With WASH managing your laundry rooms, you’ll get: • Regular reporting so you can stay on top of laundry room usage and profitability.

• 24/7 live answers to service calls.

• Electronic card systems for easy payment.

• Quick response to service calls — typically within 12 business hours.

• FIXLAUNDRY mobile app and online service portal.

• ENERGY STAR-rated machines and green practices that focus on conservation.

• Online laundry monitoring to see if machines are available or laundry is done.

• Six-month, no obligation trial on all new laundry room leases.

The bottom line is that when your laundry room contract comes up for renewal, we want you to switch to WASH. WASH offers superior laundry equipment, and service and support that is unparalleled in the industry.

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

Southern Shingles Sheldon Jones 512-670-5300

Wilson Roofing Co, Inc

800.777.1484

Laramie Doyle 512-263-3157

www.washlaundry.com/profit

Guardian Construction Bill Holcomb 512-250-9478

WS17-144 ProfitCenter 3_375x9_5.indd 1

55

N O V E M B E R / D E C E M B E R 5/16/17 /

9:16 PM

S Screens-Door & Window

1st Choice Energy David Malone 512-345-0956

Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Security & Surveillance

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Allegion

Mark Howell 512-865-0375

Compound Security Specialist Robert Palmerton 512-444-4283

Falcon Patrol Protection, LLC Adam Lee 512-566-8866

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Products and Services

Kastle Systems Sultana Nailor 713-620-6748

Pro-Vigil Inc.

Jeremy Powell 866-616-1318

SentriForce

John Smith 888-671-2202

Signal 88 Security Texas Justin Nordhausen 512-394-6234

TriStar Commercial LLC Tim Walker 512-733-0944

Security Cameras

ACT Security Group James Dennehy 512-420-9988

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

MPG Security Solutions Martha Guzman 512-944-6885

Pro-Vigil Inc.

Jeremy Powell 866-616-1318

SentriForce

John Smith 888-671-2202

56

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Statewide Patrol, Inc James McClure 512-326-9411

TriStar Commercial LLC Tim Walker 512-733-0944

Security Deposits

ePremium Insurance Ann Padgett 830-708-8970

Security Guard/Patrol Service

ACT Security Group James Dennehy 512-420-9988

Sheet Metal

Chamberlin Roofing & Waterproofing Daryl Ball 512-523-9335

Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair

Brecca Construction LLC Tania Dupuis 512-563-8839

Crew Indigo, Inc Kevin Castello 512-465-2978

Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554

Signs

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

CND Signs

Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

Falcon Patrol Protection, LLC

Excalibur Painting, Inc

Facility Innovations Group, LLC

MPG Security Solutions

Nadeau Painting Specialist

Hardman Signs

Adam Lee 512-566-8866

Martha Guzman 512-944-6885

Sentry Security & Investigations, LP Alan Trevino 512-206-0515

Signal 88 Security Texas Justin Nordhausen 512-394-6234

Statewide Patrol, Inc James McClure 512-326-9411

Security Systems

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Kastle Systems Sultana Nailor 713-620-6748

TriStar Commercial LLC Tim Walker 512-733-0944

Sewer & Drain Cleaning-Service

Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors

Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Vamvoras, Ltd Jeff Fox 512-994-7527

Omar Reyes 512-459-8600

Dennis Nadeau 512-442-3700

Shower Pans

Lone Star Carpet Lee Moerbe 512-836-9311

Roto-Rooter Service Co. Jason Carter 512-836-8925

Siding

Brecca Construction LLC Tania Dupuis 512-563-8839

Siding-Contractors

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors Inc Brian Scott 512-733-0600

Ed Fahrenkrug 512-655-3676

Chole Hardman 713-957-2324

Image 360

Gordon Stehr 512-436-0134

North Austin Speedpro Imaging Francine Redmond 512-989-5868

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Signs West

Jim Ashley 512-282-5001

Stripe-It-Up

Katie Youngblood 512-966-2511

Sun Signs

Troy Gillian 512-326-2451

Small Business Bank

TruWest Credit Union Michael Gandy 512-252-6007

Sound Systems & Equipment

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Crestmark Construction Services

Speakers-Educational

FIDUS Construction Services

Sprinklers-Automatic-Fire

Brenda Nite 713-426-6161

Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

JMI Contractors Melissa Vale 210-492-8181

Protractor Services Maisie Dickerson 512-282-5722

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Staffing Services

BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing Jon Lantrip 512-502-3030

Star Personnel Victor Garcia 832-242-6800

Stairs

Meyer Smith, Inc Jay Esmay 713-862-7339

TBC Services, LLC Tom Burghart 512-217-8020

Storage Unit Facility Two Men And A Truck 512-410-2407

Stucco & Exterior Coating Contractor

2 S-D, Inc

Kevin Seelhammer 830-627-2734

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction Peter Flynn 512-394-1111

Chamberlin Roofing & Waterproofing Daryl Ball 512-523-9335

Contractors Inc Brian Scott 512-733-0600

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

JMI Contractors Melissa Vale 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Subfloor Repair

Capitol Floor Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Lone Star Carpet Lee Moerbe 512-836-9311

McMahanâ&#x20AC;&#x2122;s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Submetering Systems

Guardian Water & Power, Inc Chris Apostolos 877-291-3141

Minol USA

Will Castro 713-516-0377

National Exemption Service Donna Ismajili 800-241-8651

RealPage, Inc.

Stacey Blackwell 972-820-3000

Swimming Pool & Patio Furniture-Dealers

Kraftsman Commercial Playgrounds & Water Parks

Swimming Pool Code Compliance

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Texas Apartment P ool Services Grant Almquist 713-542-4560

Swimming Pool-Contractors

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Texas Apartment Pool Services Grant Almquist 713-542-4560

Melissa Valdez 281-353-9599

J U LY / A U G U S T /

57

Swimming Pool-Maintenance Equipment & Supplies

Crystal Clear Pools & Spas Rene Flores 512-339-9304

HD Supply

Russell Revere 512-584-7432

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming Pool-Repair & Renovation

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565

JMI Contractors Melissa Vale 210-492-8181

KoolCote of Texas Products and Services

Stacy Perlinger 512-251-5740

Sundek of Austin Rick Hubbard 512-928-8000

Texas Apartment Pool Services Grant Almquist 713-542-4560

T Tax Consultants

Allshouse Group Kurt Allshouse 713-396-5745

Five Stone Tax Advisers JD Garcia 512-833-5829

Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400

Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy

Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service

Grande Communications Joseph Markosfeld 512-650-5486

Kings III Emergency Communications Gary Weldon 512-992-4134

58

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Slingshot, Inc

Colin Lancashire 512-965-5720

Telephone-Answering Service

ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

Telephone-Coin/Card Operated

Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair

Bulk Services LLC Morgan Beard 512-770-9060

Telephone-Service

Bulk Services LLC Morgan Beard 512-770-9060

Television

Google Fiber

Evan Vandarwarka 425-442-7498

Television-Cable

Time Warner Cable Javier Salinas 877-859-9922

Temporary Personnel

BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Tenant Screening Service

AmRent

Lisa Rusie 855-532-2883

CoreLogic SafeRent Jason Pitzel 713-252-8515

RealPage, Inc.

Stacey Blackwell 972-820-3000

Tenant Tracker, Inc Troy Pate 800-658-9369

The PI Company Mary Derby 800-260-0079

Termite Control

Absolute Pest Management David Burnett 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Pest Management, Inc Sarah McElwee 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Arleen Valdez 512-476-2847

Tile and Grout Cleaning

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034

UCS

Ben Wells 512-385-6600

Tile Sales & Installation-Ceramic

Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000

Reliant Towing

Mark Schroeder 512-363-5900

Space Makers Towing Jason Wright 512-961-3076

Towing-Wrecker Service

A&A Wrecker and Recovery Tasha Mora 512-670-7578

ASAP Towing

Justin McGehee 512-556-5105

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000

Brecca Construction LLC

Reliant Towing

Capitol Floor

Space Makers Towing

Tania Dupuis 512-563-8839 Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034

Lone Star Carpet Lee Moerbe 512-836-9311

Rasa Floors

Daniel Pena 512-371-9966

Tile Sales & InstallationNon-ceramic

Brecca Construction LLC Tania Dupuis 512-563-8839

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034

Rasa Floors

Daniel Pena 512-371-9966

Towing-Impound Service

A&A Wrecker and Recovery Tasha Mora 512-670-7578

ASAP Towing

Justin McGehee 512-556-5105

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Mark Schroeder 512-363-5900 Jason Wright 512-961-3076

Training-Sales & Marketing

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation

Capital Metro Lonny Stern 512-389-7509

EDC Moving Systems Tom Kelner 512-832-1995

Trash Containers

Republic Services Carra Haggberg 512-247-5647

Trash Hauling

Bio-One Austin Matt Mistica 512-897-9193

Bulk Services LLC Morgan Beard 512-770-9060

Central Texas Refuse, Inc Vic Thomas 512-243-2833

IREP

Veronica Diaz 512-587-2186

Pro Valet Trash Patrick Kelley 512-751-2900

Progressive Waste Solutions Kim Stone 512-251-5622

Republic Services Carra Haggberg 512-247-5647

Valet Living

Braden Gore 737-701-8413

Trash Removal

Austin Resource Recovery Chase Norris 512-974-4324

Bio-One Austin Matt Mistica 512-897-9193

Bulk Services LLC Morgan Beard 512-770-9060

IREP

Veronica Diaz 512-587-2186

Pro Valet Trash Patrick Kelley 512-751-2900

Republic Services Carra Haggberg 512-247-5647

Tree-Insect & Disease Control

Certified Arbor Care, Inc Lee Evans 512-671-8733

Davey Tree Expert Co Mark Mann 512-451-4986

Pest Management, Inc Sarah McElwee 512-288-1007

Tree-Maintenance Service

Certified Arbor Care, Inc Lee Evans 512-671-8733

Davey Tree Expert Co Mark Mann 512-451-4986

JMI Contractors Melissa Vale 210-492-8181

Merit Service Solutions Matt Tenbush 512-834-0123

National Exemption Service Donna Ismajili 800-241-8651

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utilities-Management

Longhorn Trophies, Inc. Don McGraw 512-454-8684

U Utilities-Billing Service

Guardian Water & Power, Inc Chris Apostolos 877-291-3141

Hocutt, Inc.

Kevin Hammer 214-381-9991

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

National Exemption Service Donna Ismajili 800-241-8651

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Billing

WeDoTrash

Mat Tilley 281-783-6123

Valet Waste Pick Up

Bulk Services LLC Morgan Beard 512-770-9060

W Wallpaper & Wallcoverings-Installation

C&Z Enterprises Jimmy Zientek 512-989-8377

Guardian Water & Power, Inc

Central Waste Management

Hocutt, Inc.

Green City Recycler

Minol USA

Invisible Waste Services

Appliance Warehouse

National Exemption Service

Pro Valet Trash

AZUMA Leasing

Trojan Waste Solutions

Best Wash, Inc

Valet Living

Commercial Equipment Company

Chris Apostolos 877-291-3141 Kevin Hammer 214-381-9991 Will Castro 713-516-0377 Donna Ismajili 800-241-8651

Utility Consultant

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Evaluation

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

V Valet Trash

Trophies & Plaques

PHONE

Chris Apostolos 877-291-3141

Jeannette Wagoner 512-252-2264 Richard Gonzalez 512-815-8855

www.ameristarglass.com

Guardian Water & Power, Inc

Premium Cuts Lawn Service & Maintenance WLE

Glass – Mirrors – Screens Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Central Waste Management Justin Behrmann 512-783-8898

Garbage Grabbers Valet Trash Kacie West 512-299-1609

Invisible Waste Services Chad Christian 281-710-3800

Pro Valet Trash Patrick Kelley 512-751-2900

Trojan Waste Solutions Cameron McCreary 844-876-5269

VIP Waste Solutions, LLC

Justin Behrmann 512-783-8898 Michael Derosa 240-481-9532 Chad Christian 281-710-3800 Patrick Kelley 512-751-2900

Cameron McCreary 844-876-5269 Braden Gore 737-701-8413

Waste Away, LLC

Ron Walser 866-999-2929x704

WeDoTrash

Mat Tilley 281-783-6123

Vending

American Beverage Consolidators DAnne Doga 512-418-1160

Video Marketing

Helix Media 360

Brandon Laubach 832-620-0691

North Austin Speedpro Imaging Francine Redmond 512-989-5868

Washer/Dryer-Rental Tina LeBlanc 512-748-7515

Clint Borchgardt 800-707-1188 James West 281-441-2465

Andy Northup 972-991-9274

Luxe Appliances Mitchell Andrus 512-940-1023

WASH Multifamily Laundry Systems, LLC Julie Thetford 214-548-1952

Washer/Dryer-Sales

Appliance Warehouse Tina LeBlanc 512-748-7515

Best Wash, Inc James West 281-441-2465

Capture The Market

Commercial Equipment Company

ForRent.com

Ferguson Facilities Supply

Helix Media 360

WASH Multifamily Laundry Systems, LLC

Video Productions Beth Doty 866-778-7719

Danielle Archuleta 512-326-1133 Brandon Laubach 832-620-0691

Products and Services

Andy Northup 972-991-9274

Dustin Stucker 888-334-0004

Julie Thetford 214-548-1952

Timothy Abney 877-349-0340

NOVEMBER / DECEMBER /

59

Waste & Recycling Consulting

Waste Management Daniel Rumsey 512-272-6232

Waste Disposal/Recycling

Dog Paws

Chris Thomas 281-627-1657

Garbage Grabbers Valet Trash Kacie West 512-299-1609

Pro Valet Trash Patrick Kelley 512-751-2900

Progressive Waste Solutions Kim Stone 512-251-5622

Texas Disposal Systems Dennis Hobbs 512-421-1359

Rob Tatrow 512-339-3023

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

The Steam Team Ashtynn Smith 512-739-7237

The Steamery ATX Tres Davis 512-551-9753

UCS

Ben Wells 512-385-6600

Waterproofing

Chamberlin Roofing & Waterproofing Daryl Ball 512-523-9335

Welding

Waste Away, LLC

Excalibur Painting, Inc

Waste Management

JMI Contractors

Water Heaters & Boilers

Meyer Smith, Inc

Ron Walser 866-999-2929x704 Daniel Rumsey 512-272-6232

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Ferguson Facilities Supply Products and Services

Colors Unlimited

Dustin Stucker 888-334-0004

Roto-Rooter Service Co. Jason Carter 512-836-8925

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Vamvoras, Ltd Jeff Fox 512-994-7527

Water Services

Texas Portable Water Softener Co Blain Abbott 512-413-2140

Water-Conservation

Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

Hocutt, Inc.

Kevin Hammer 214-381-9991

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Water-Extraction

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Omar Reyes 512-459-8600 Melissa Vale 210-492-8181 Jay Esmay 713-862-7339

TBC Services, LLC Tom Burghart 512-217-8020

TriStar Commercial LLC Tim Walker 512-733-0944

Windows-Coverings

Classic Same Day Blinds Reed Way 512-926-7700

HD Supply

Russell Revere 512-584-7432

Windows-Dealers

Ameristar Screen and Glass CJ Reed 512-910-3050

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Wireless Internet Service

Gigafy

Stuart Aceituno 855-544-2359

Wood Floor Sales & Installation

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Floor Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Lone Star Carpet Lee Moerbe 512-836-9311

60

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PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

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