Page 1

ON RENTAL HOUSING

NOV DEC 2016

r o t n e m Be asomeone to

t e k c u B t Lis

n o i t d a t n o n e m s a e i r D p A a A e A onsor Giv Sp e l c Write an article i t r a n a C e t i h r a W he Window i r a for the Window C o m t r o m f i t tee magazine e n i z a g a m

Donate

*Scholarship

26 Your AAA THIS ISSUE:

06 Calendar of Events hecklist 20 Apartment Inspection C 32 Brady’s Bridge T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

Bucket List

FOR 2017 WWW.AUSTINAPTASSOC.COM


GET YOUR PROPERTY IN TIP-TOP SHAPE with Austin Energy rebates

Energy efficiency upgrades to your property give you a competitive edge by making your community efficient and healthy. Austin Energy’s rebates and easy process help you: » Experience lower energy and water bills » Lower operating and maintenance costs » Increase resident comfort and improve air quality in apartments Contact us for your free, initial assessment. 512-482-5346 mfrebates@austinenergy.com www.powersaver.austinenergy.com A City of Austin Program

© Kimberly Davis


Full S er v ic e M ultifa m ily Genera l C ont ra c t ing WHAT WE DO: • Interior & Exterior Renovations • Community Center Renovations • Site Amenity Upgrades • Exterior Carpentry Repairs

WHAT WE DELIVER:

• Structural Repairs • Masonry & Metal Repairs • Paving & Concrete • 24/7 Catastrophe Response & Reconstruction

• Excellent Customer Service

• Expert Project Management

• Diverse Multifamily Experience

• Budget Conscious Proposals

• Outstanding Communication

• Project Value Engineering

• Detailed Scopes of Work

• Dedicated Site Supervision

WHY GAGE? We vow to serve multifamily properties with the same expertise, passion and quality we’d provide our own family.

Brian Hackworth, CAS

Ryan Harmon, CAS

Director of Sales

Director of Sales

brian.hackworth@gagemultifamily.com | Cell: 832.928.4422

ryan.harmon@gagemultifamily.com | Cell: 512.906.9905

1600 W. Stassney Lane, Suite A Austin, TX 78745 Toll free: (888) 316-1429 | Phone: (512) 368-8376 | Fax: (512) 368-8367 www.gagemultifamily.com


Interior renovation renovation

is more than just a fresh coat of paint

AD HERE

at Camp, if it’s under your roof

We’ve We’ve got got it covered it covered 2

512-394-1111 // CAMPCONSTRUCTION.COM

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CONTENTS NOVEMBER / DECEMBER 2016 ISSUE

FEATURES

Buckett Liamiosnd

20 Guide &Checklist AFD Apartment Inspections

AAA Donsor Sp tion Donate 28 SpeakEasy a t n e s e r p a e iv G Trade Show Recap Networking for AAA Members

WritehaenWainrtdicolew Chair a Committee for t agazine m

*Scholarship

32 Brady’s Bridge

and AAA’s Community of Caring

34 Summer Board Meeting of the Texas Apartment Association

e

Be a mentor to someon

13 PAC Austin Donation form

25 Doc & Gale Young

Food Drive donation form

klist

26

Your AAA Bucket List Starts Here

A L P U B L I C AT I O N O F T H E

partmentLooking Association back on 2016, making plans for 2017 and how to experience every facet of the Austin Apartment Association.

15 Thank You to AAA Sponsors

27 Sponsorships 2017 preview

18 16 Questions for Managers

35 Holiday Gala Event flyer

24 Summer Night Happy Hour Event recap

43 Maintenance Huddle Event flyer

NOVEMBER / DECEMBER /

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Austin Apartment Association 2 0 1 6 -2 017

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director Kristan Arrona

Editor

28 IN EV E RY I SSUE 5 6 8 9 10 14

Leadership Calendar On the Move Presidential Perspective Industry Update

16 36 37 40 44

Diamond Sponsors

New Members Education Opportunities Webinar Wednesdays Law in Order Products/Services Directory

Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Taylor Jackson, CMP, CAE, Director of Business Development taylor@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Ariel Zimmerman, Director of Education, ariel@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.graphicengine.net

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ADVE RTI SE R I N DE X IFC Austin Energy

22 FSI Construction

39 CSC Serviceworks

1

Gage Multifamily

2

Camp Construction

37 Ameristar Screen and Glass

42 Ameristar Screen and Glass

37 Austin Estate Gate

59 Cort

18 BG Staffing

38 Maintenance Supply Headquarters

60 WASH Laundry

19 Austin Energy Electric Vehicle

39 Charter Furniture

17 RediCarpet

IBC Dixie Carpet BC TPI Construction

The advertising and article submission deadline for the January/February 2017 issue of Window on Rental Housing is November 22, 2016. The advertising and article submission deadline for the March/April 2017 issue of Window on Rental Housing is January 20, 2017. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.


2016- 2017 EX ECUTIV E COMMIT TEE

2016-2017 BOARD OF DIRECTORS Angel Davila, CAPS, CAMT, SKLD Mechanical Victoria Dries, CAPS, Churchill Forge Properties Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Kara Haines, MAAC Susan Matheny, CAM, CAPS, Austin PMA LLC

Theresa Ebner,

Dwayne Stewart

Sam Levassar, CAS

Renee Zahn,

CAM, CAPS,CPM LDG Development President

Churchill Forge Properties President-elect

Camp Construction Vice President

CAM, NALP, ARM, CPM Greystar Secretary/Treasurer

Robbie Mejia, Avesta Stephanie Naylor, Carpet Warehouse Terri Needham, CAS, PS Landscapes Stephani Park, Oden Hughes Management Christi Pyle, CAM, CAPS, Northland Investment Kay Sachs, CAS, HD Supply Christy Sanchez, CPM, Alliance Residential Missy Sterns, CAPS, LDG Development Eric Watson, CAMT, CAMTII, Century A/C Supply Katya Watson, CAM, Greystar

Colleen Grahn, CAPS

Karen Temborius,

Gus Villegas

Berkshire Property Advisors VP at Large

CPM Westdale VP at Large

Merge Management Immediate Past President

Ben Wells, CAS, UCS

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Renee Clark, CAM, CAPS (06-07)

Membership Go-Getters Toni Rackley Haydee Scott

Products & Services Council Sam Levassar, CAS, Chair Eric Watson, CAMT, CAMTII Chair-elect Shonna Schneider, CAS, Vice Chair Terri Needham, CAS, Immediate Past Chair

Joy Lamb, CPM (03- 04)

Sandy Eckhardt (12-13) Robbie Robinson (14-15)

John Raper (04-05) Debi Wehmeier, CPM (05-06)

Gus Villegas (15-16) *deceased

C OMMI T T EE CHAIR PER SONS Austin Supervisors Council Missy Sterns, CAPS Katya Watson, CAM Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud Stephanie Naylor Community Outreach Michael Garcia, CAM, CAPS Anna Samaratunga Kara Stevens, CAM Education Victoria Dries, CAPS Adrian Garcia, CAM, CAPS Christi Pyle, CAM, CAPS

Food Drive Kim McGregor Stephanie Naylor Paige Russell, CAM Ben Wells, CAS Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Gus Villegas Legislative Stephani Park Christy Sanchez, CAM, CPM Karen Temborius, CPM

Membership Ambassadors Rene Flores, CAS Ryan Harmon, CAS NEXTGEN Brian Hackworth, CAS Josh Nichols Political Action Sandy Eckhardt Robbie Robinson, CAM, CAPS, ARM

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth, CAS Ryan Harmon, CAS Josh Nichols Lindsey Osborne

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm Texas Apartment Association 512-479‑6252 National Apartment Association 703‑518‑6141

NOVEMBER / DECEMBER /

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Calendar of EVENTS NOVEMBER 2016 DATE EVENT

PLACE

TIME

1

Food Drive Committee

AAA

9am

1

Legislative Committee – CLOSED MEETING

AAA

9:30am

3

NextGen Selfie Stick Scavenger Hunt

TBD

5

Operation Chili Challenge benefiting Doc & Gayle Young Food Drive

CORT Showroom

11am-2pm

8

Tricks of the Trade: A Maintenance Must-North

TBD

8:30am-11:30am

AAA

9am

8 Ambassadors/A-Team 8

Food Drive Committee

AAA

9am

8

Education Committee

AAA

12pm

9

Tricks of the Trade: A Maintenance Must-South

TBD

8:30am-11:30am

9

Community Outreach Committee

AAA

12pm

10

Food Drive Happy Hour & Silent Auction

Maverick’s

5pm-8:30pm

10-12 NAA Assembly of Delegates

National Harbor, MD

11

Last day to donate to 2016 Food Drive

15

What Fair Housing Means for Maintenance

AAA

8:30am-11:30am

16

Renewals & Retention Seminar

AAA

8:30am-11:30am

16

Go-Getter Committee

AAA

9am

17

Learn at Lunch with For Rent Media

AAA

12pm

17

Maintenance Huddle

C. Hunt’s Ice House

4pm-6pm

22

Food Drive Delivery Day

24-25 AAA office closed

6

30

Executive Committee – CLOSED MEETING

Headliner’s Club

12pm

30

AAA Board of Directors

AAA

5pm

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DECEMBER 2016 DATE EVENT

TIME

6

Legislative Committee – CLOSED MEETING

AAA

9:30am

7

Supplier Tips: Getting Your Foot in the Door

AAA

8:30am-11:30am

7

NextGen: Leadership Growth with Senator Nichols

Texas State Capitol

12pm-1pm

8

Computer Basics for Maintenance

AAA

8:30am-11:30am

AAA

9am

13 Ambassadors/A-Team

shutterstock

PLACE

13

Education Committee

AAA

12pm

14

Community Outreach Committee

AAA

12pm

15

Holiday Gala

Hyatt Regency Downtown

7pm-10pm

21

Go-Getter Committee

AAA

9am

23&26 AAA office closed

NOVEMBER / DECEMBER /

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On the MOVE AAA MEMBERS SHAKING UP THE RENTAL HOUSING INDUSTRY. Gage Multifamily Services is pleased to announce Ryan Harmon as Director of Sales.

R

yan brings over 13 years of high level sales experience to Gage Multifamily Services. He most recently spent 2.5 years as a Regional Sales Executive working primarily in Austin and San Antonio. He really enjoys being involved in the Association where he served as a member of the Products and Service Council, and

currently co-chairs the Membership Committee (A-Team). Ryan enjoys spending his free time hanging out with friends, spending time outdoors with his girlfriend Tait, and creating memories with his 4 ½ year-old daughter Layla. Gage President Richard Trepanier says, “Ryan brings years of diverse multifamily experience to our team

Ryan Harmon

Gage Multifamily Services Director of Sales

that will help expand our organizations offerings to our current and future customers. On behalf of everyone at Gage Multifamily Services, I would like to formally welcome Ryan and his family to our team.”

SKLD Mechanical is excited to welcome to the team, Angel Davila, as Project Manager.

S

KLD Mechanical is excited to welcome to the team, Angel Davila, CAMT, CAPS, NAAEI Faculty, as Project Manager. SKLD Mechanical is an HVAC & Electrical company and also a part of the Camp Construction family as well. Angel’s role will be to supervise a crew of HVAC technicians and electricians performing R410A conversions & electrical work in and around the Austin area. Prior to joining SKLD Mechanical, Angel spent 11+ years on the owner/management side doing

on-site maintenance and has held positions from Groundskeeper to Director of Maintenance for an entire portfolio. Angel is a former AAA Education Committee chair from 2013-2015, serves on the Board of Directors for both the Austin Apartment Association, and AAAEF (Austin Apartment Association Education Foundation) and is a proctor for Esco Institute and R.S.E.S. (Refrigeration Services Engineering Society).

Angel Davila, CAMT, CAPS, NAAEI Faculty SKLD Mechanical Project Manager

ARE YOU ON T HE M OV E ? Let your fellow AAA members know! Submit your headshot and paragraph to Jennifer@austinaptassoc.com.

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President’s

Theresa Ebner, cam, caps, cpm LDG Development, 2016-2017 AAA President

PERSPECTIVE NEW YEAR, NEW GOALS.

A

s we wrap up 2016, it’s time to look forward to January, the new year, and new goals for ourselves. If one of your goals is to become more involved in the association or learn more about the association, THIS IS THE TIME! Check out the AAA Bucket List in this issue for some ideas on how you can get involved in 2017. Many people think you have to know someone already involved in the association to get involved. I won’t lie: it is easier to attend events with someone else and sometimes a company will pay for only one person to attend. I’m here to tell you, those are excuses keeping you and your career on hold. No more excuses! Let me share how I became involved in the association because I didn’t start out with the networking group I have now and I certainly didn’t know Kristan or any of her team many years ago. I began working as a leasing consultant to put

“Check out the AAA Bucket List in this issue forsome ideas on how you can get involved in 2017.”

myself through college. As a leasing consultant, we would get to attend the Summer Boat party which is like today’s May Madness. The company I worked for did all their training in-house so the only educational event we attended was for Fair Housing training at the association. Those two things comprised my start in association involvement. I attended training classes by myself, so I had to make new friends during the seminars. As I attended more classes and various events, I met more people and when I would attend an event I would see them there so I would know someone. Then after a couple years, I started attending the education committee where I met a few more people and began feeling more

comfortable around the association. By the way, education wasn’t the first committee I attended, but it was the one where I felt most comfortable and able to grow my involvement. As you can image, through staying involved in different committees and education classes, my network of friends grew. Still today I try to meet new people when attending various functions, not only to continue to build my industry network, but because I was once that new person and wanted to become more involved. My ask of you, is when you see me at an event or meeting, please come up and introduce yourself, then turn around and find that new person in the crowd and make them feel at home within the association.

AAA Bucket List: page 26

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Industry UPDATE TENANT DISPLACEMENT NOTIFICATIONS, EXPEDITED PERMITTING, AND ENDING VETERAN HOMELESSNESS IN AUSTIN By Paul Cauduro, AAA Director of Government Relations Citywide Tenant Displacement Notification Rules Now in Effect

“AAA is committed to participating in the rule-writing process so that the ... requirements are practical and do not cause undue compliance burdens on members.

After nearly three years of on-and-off discussions and stakeholder outreach, (including several draft iterations of an actual ordinance in the last three months), the Austin City Council finally adopted the Tenant Notification and Displacement Ordinance. The program establishes notification standards and procedures for tenants being displaced for development projects. The program also establishes fees to be paid into a citywide “Displacement Fund” by development applicants for redevelopment or demolition projects that will displace existing residents. Prior to their final vote, the Council rejected language proposed by Councilmember Sherri Gallo that would have better defined “displaced tenant” and would have made only those tenants current on rent and not under an eviction judgment eligible for tenant displacement funds from the city.

In general, the adopted ordinance works as follows: 1. Notification Requirement Multifamily: Applicants seeking to rezone, demolish or partially demolish multifamily buildings of 5 or more residential units would be required to provide notification to tenants at least 120 days before the permit application is processed. The notification will be crafted by the city and will include information on available relocation assistance and other programs and policies relevant to tenant needs. Signage on the property is also part of the notification requirement. 2. Notification Requirement Mobile Home Park: Applicants seeking a rezone of a parcel with a Mobile Home (MH) designation, or seeking a change of use or site plan approval for a parcel with a mobile home community, would be required to provide notification to tenants at least

270 days before the park would be closed. Like the multifamily displacement notices, the notification language will be crafted by the city and will include information on available relocation assistance and other programs and policies relevant to tenant needs. Onsite signage is also required. 3. Relocation Assistance Fees: Compliance with the tenant relocation program would be required for any Planned Unit Developments (PUDs) within the City’s zoning jurisdiction where the PUD would displace tenants. Development Applicants seeking other discretionary land use approvals, such as rezones or changes of use may also be required to pay into the fund.  4. Creation of Tenant Relocation Assistance Program: The ordinance would create a tenant relocation assistance program to be administered by Neighborhood Housing & Community Development. This program would include financial assistance distributed to income-eligible tenants if they are displaced due to demolition or redevelopment. The fund may also provide assistance to those displaced due to development that does not involve PUD’s or rezoning and displacements due to temporary or emergency relocations. The full implementation of this ordinance and its associated fees

For a copy of the AAA comments on the Austin Strategic Plan contact 512-323-0990 or email paul@austinaptassoc.com

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Past AAA President and current Austin City Councilmember Sheri Gallo (c) attends a fundraiser for Rep. Paul Workman with AAA EVP Kristan Arrona (l) and Terri Needham, PS Landscapes

is uncertain. The City’s Tenant Displacement Program will be guided by “Administrative Rules” that are being written and a citywide study must be performed prior to establishing the fees. However, initial funding for the program has been secured for the 2016-17 city budget and the program will begin absent rules and applicant fee revenue. AAA is committed to participating in the rule-writing process so that the notification procedures and related requirements are practical and do not cause undue compliance burdens on members. To participate in the effort or for more information send an email to paul@austinaptassoc.com or call 512-323-0990.

Austin Creates Expedited Permitting Process The City of Austin’s Development Services Department is creating a new, voluntary program that will accelerate the building plan review and permit

process. Once created, the Expedited Permitting process will involve a single review session with a consolidated team of plan reviewers representing all the required disciplines for permit approval including building code, mechanical code, plumbing code, electrical code, fire code, tree arborist, zoning code and more. As tentatively planned, project applicants will attend a pre-scheduled, single-review session with the Expedited Permitting team ready to make on-the-spot decisions and changes to the plans as needed. Project contractors and owners will be encouraged to attend the review session. If the plans meet the respective codes and ordinances, permits can be issued after the review session. If the review requires changes in the drawings, the jointly approved changes can be made during the review session and signed by the applicant’s consultants as required. If revisions cannot be completed or agreed upon at the review session, a follow-up review session with the

same team will be scheduled. The rate structure is currently in development but for small scale multifamily projects Expedited Permitting is estimated to cost approximately $1,500 for a two-hour session. Despite the appeal of one-day permit approval uncertainties exist among the development community regarding the program requirements established by City Council. The mandates stipulate that any projects using the Expedited Permitting Process must include construction worker protection standards including workers’ compensation coverage, payment of the city’s calculated living wage with oversight and safety training and onsite safety monitoring. The worker protections standards are not supposed to be required for residential projects, but mixed use multifamily projects and multi-phased projects with a residential component may not be exempt from the worker protection mandates. Guidelines for the Expedited Permitting are being finalized and AAA is involved in the stakeholder process. For more information go to www.austintexas.gov/expeditedpermitting or send an email to paul@ austinaptassoc.com.

NOVEMBER / DECEMBER /

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(l to r): Chris Newton, TAA Executive Director; Paul Cauduro, AAA Government Relations Director; Missy Sterns, LDG Development; Housing and Urban Affairs Secretary Julian Castro; Austin Mayor Steve Adler; U.S. Representative Lloyd Doggett; Kristan Arrona, AAA EVP; Theresa Ebner, 2016-17 AAA President, LDG Development; Sandy Eckhardt, TAA Legislative Committee Chair, Milestone Management.

HUD Secretary Castro Recognizes Efforts to End Veteran Homelessness Housing and Urban Affairs Secretary Julian Castro recently traveled to Austin to announce the U.S. Interagency Council on Homelessness, HUD, and the Department of Veterans Affairs have confirmed the City of Austin has effectively ended homelessness among veterans in Austin. This designation reflects the USICH’s confidence that Austin has built the infrastructure and systems that will ensure any homeless veteran in Austin will quickly get the help he or she needs to get into a permanent home. A total of 682 veterans have been placed into permanent housing as a result of Austin’s efforts. In their public remarks both Secretary Castro and Austin Mayor Steve Adler recognized the role the Austin Apartment Association played in building Austin’s system by engaging rental property owners through extensive

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Rep. Paul Workman (R-HD 47) poses with AAA Secretary/Treasurer and constituent Renee Zahn, Greystar, at a fundraiser outreach and education about the issue and the workings of veteran housing assistance programs. Nationwide more than 700 communities have taken on the challenge to end veteran homelessness but only 31 communities have been recognized for their success.

Despite the recognition, apartment units are always needed to house veterans with housing assistance vouchers issued by the Department of Veteran Affairs. For more information or to discuss units available for the program contact paul@austinaptassoc.com.


NOVEMBER / DECEMBER /

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NOVEMBER / DECEMBER /

15


New MEMBERS AAA welcomes these new members who joined the association between August 1, 2016 and September 30, 2016. When deciding where to make your next purchase for your property, please consider an AAA supplier member. New Property Owners/Management Company Members All Star Management Steven Kwee

Number reported units: 48

Estate of Mary R. Edwards Steven Chadick Number reported units: 1

Class A Management Diane Caron

Number reported units: 58

Cockcroft Properties Margaret Cockcroft Number reported units: 6

DMJ Commercial Properties, LLC Dan Johnson

Number reported units: 4

Hickory Pass LP David Johnston

Number reported units: 8

McWilliams Governmental Affairs Dean McWilliams Number reported units: 5

MH Austin Apartment Scout Marlon Holland Number reported units: 1

Michael Do Properties Michael Do Number reported units: 2

MK Rental LLC Rick Krivoniak

Number reported units: 7

Mulberry Real Estate Partners Tarissa Day

Number reported units: 12

P&L Investor Group Chris Pezold

Number reported units: 52

R2 Investments LLC Rosangely Hernandez Number reported units: 8

Real Tree Realty, LLC Renee Figliozzi

Number reported units: 0

Robert Lloyde Rental Number reported units: 1

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SD Rentals Emilia Bogdanova Liberty Number reported units: 1

TCP Property Group Samantha Mitchell

Number reported units: 2

Virtu Property Management Elizabeth Finger Number reported units: 152

New Supplier Company Members Advertising-Full Service AArrow Sign Spinners Shakim Gonzalez 6901 N Lamar, #117 Austin, TX 78752 512-900-8714 www.aarrowsignspinners. com Heating SystemsSupplies & Parts Aces A/C Supply Robert Arroyo 1810 Rutherford Ln Austin, TX 78754 512-832-7881 www.acessupply.com Cabinet Installation BAC Products Inc Chris Hoker 306 Hazel Wood, Suite 1 Leander, TX 78641 512-259-1660 www.bacproductsinc.com Remodeling Build Right Construction Fortunato Gomez 4600 Seton Center Parkway, #1701 Austin, TX 78759 512-545-5080 Waste Disposal/Recycling Dog Paws Chris Thomas 238 S Egret Bay Blvd, #251 League City, TX 77573 281-627-1657 www.dogpaws.com

Flags Banners & Pennants Image 360 Gordon Stehr 525 Round Rock West Dr, #A-150 Round Rock, TX 78681 (512) 436-0134 www.image360roundrock. com Adjusters Insurance Claim Recovery Support Scott Friedson 412 Hazeltine Lakeway, TX 78734 (512) 904-9900 www.insuranceclaim recoverysupport.com Trash Removal IREP Veronica Diaz 728 Patchway Lane Austin, TX 78748 512-587-2186 www.irepaustin.com Insurance-Renter Liberty Rent Guarantee Mike Abraham 6200 Harwin Ln Austin, TX 78745 402-206-1840 www.libertyrentcontract. com General Contractors Linder Reconstruction Services Matt Linder PO Box 90893 Austin, TX 78709 512-848-3484 Fences & Rails Metroflor Corporation Matthew Fooshee 212 Fairlake Circle Austin, TX 78734 832-444-7611 www.metroflorusa.com

Foundation Contractors Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 2821 E Randol Mill Rd Arlington, TX 76011 512-422-7553 www.permapier.com Concrete Repair & Resurfacing Precision Safe Sidewalks, LLC Dave Lardner PO Box 5632 Austin, TX 78763 (512) 369-2558 www.safesidewalks.com Lighting Fixtures & Supplies RVLT/E Lighting Justin Krenicki 555 Republic Dr, #200 Plano, TX 75074 972-231-8882 www.elighting.net Telecommunications Service Slingshot, Inc Colin Lancashire 2 S Water St, 3rd Floor Mobile, AL 36602 512-965-5720 slingshotlife.com Water Heaters & Boilers Sustain-Ability Solutions Gerardo Medrano 391 E Las Colinas Blvd, #130407 Irving, TX 75039 888-657-7582 www.sasconserve.com Counter Tops-Granite Synergy Granite LLC Demetri Montez 1307 Dillon Lake Bend Leander, TX 78641 512-778-9007 www.synergygranite.com Texas Portable Water Softener Co Blain Abbott 1915 Wells Branch Pkwy #606 Austin, TX 78728 512-413-2140 www. discountwatersoftener.net


NOVEMBER / DECEMBER /

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FOR MANAGERS YO UR N A ME:

Paige Russell

1. Property name & management company: Lantana Ridge, Gables Residential 2. Does your property have a nickname? No 3. How many units? 354 4. How many people work on your property? 8 5. What’s the best feature of your property? Tucked into the Austin Hill Country 6. Where’s the best place to grab lunch around your property? Via 313 Pizza 7. Favorite breakfast taco joint? Chapala 8. What recent improvements have been made (in units or externally)? Our apartments have been completely renovated in the last two years. Everything including, walls, flooring, full kitchen/bath renovations and fixtures.

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In this issue of Window magazine, we ask our questions of Paige Russell, Community Manager at Lantana Ridge, a Gables Residential property. 9. Which COMP is your favorite? Preserve at Travis Creek 10. What’s the best thing about your location? There are eight different ways you can enter/leave our area and you can get on a highway quickly. 11. What is your favorite resident event/function? Wine tastings by the pool 12. What are your busiest hours? Any day from 3-5pm 13. What’s the most bizarre or best thing you’ve heard from a resident? (i.e. like seeing a ghost) That the CIA had our buildings tapped due to high amounts of government information streaming above the community. We were advised that we should terminate all power to the community for 48 hours so that we could not help the CIA any longer.

14. What is your favorite AAA event/function? Doc & Gayle Young Food Drive… delivery day! 15. Which AAA committees have you joined or been a part of/would like to join? Membership, Community Outreach, Education, Legislative, Food Drive 16. Who is a role model you look up to and why? Author/Blogger Jen Hatmaker. She is so “together” and yet so “falling apart at the seams” all at the same time. Her books make you think, feel, belong and accept yourself/life for what it really is… and feel good about it!

Are you a manager and want to answer our 16 Questions? Contact Jennifer at Jennifer@austinaptassoc.com.


Electric lover? As charged.

It’s time to add electric vehicle charging stations to your community. Ask about our rebates.

Start the conversation.

Visit pluginaustin.com A City of Austin Program

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NOVEMBER / DECEMBER /

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AFD APARTMENT INSPECTIONS

GUIDE&CHECKLIST F R O M T H E AU S T I N F I R E D E PA R T M E N T

Have local fire department safety inspectors visited your property lately? If not, don’t worry — they’ll be contacting you soon. Local fire departments are ramping up their inspection efforts to make sure all area rental communities are providing a safe place for residents to call home. Do you know what the inspectors are looking for and if your property is in compliance? Following are the inspection criteria used by the Austin Fire Department. 1 Are address, building AND apartment numbers

clearly visible? a. Street address numbers shall be plainly visible and legible from the street fronting the property. A minimum of 8” in height is recommended for any new sign placement. b. Building numbers must be visible from the fire access road, and are to be a contrasting color to the numbers’ background. A minimum of 8” in height is recommended. c. Apartment Numbers are required on each apartment and are to be a contrasting color to the numbers’ background. A minimum of 4” in height is recommended. 2 Can emergency vehicles enter the access gates?

a. Except in rare circumstances, AFD only requires ONE

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entrance to an apartment complex. i. Unless approved by Fire Prevention, this entrance needs to be from the street on which the complex is addressed. b. All electronic gates that may be used to enter an apartment complex must be operable by a KNOX key. c. A chain and a KNOX padlock are allowed if the gate is not electronic. d. Entry gates shall be a minimum of 25 feet (can be 20 feet with Fire Prevention office approval) for two way traffic and a minimum of 15 feet for one way traffic. i. If there is an island for electronic resident access in the middle of the entry road, it is considered to be “one way traffic” on each side of the island. 3 Are Knox boxes installed as required?

a. Knox boxes are required on any property (including apartments) that has a monitored alarm or sprinkler system. b. Knox boxes should be located at the front access gate or the main office or clubhouse of an apartment complex. c. Keys are required for entry into all riser rooms and for entry into the building which houses the alarm panel.


4 Are the fire lanes being properly maintained?

a. Proper fire lane markings must be maintained. b. The markings must be red with white stenciling or white with red stenciling reading “FIRE ZONE/TOW AWAY ZONE” or “FIRE LANE/TOW AWAY ZONE” in lettering at least three inches in height. The stencils shall be at intervals of 35 feet or less. 5 Are the gas meters located in an area where they

are subject to vehicular abuse? a. Above ground gas meters, regulators, and piping must be protected from vehicular damage. b. Texas Gas Service will install protective posts at a charge to the property owner. The price will vary according to the amount of materials needed to complete the job. The contact person for TGS is Charles Sorenson (512-465-1152). 6 Are the trash dumpsters placed at a safe distance

from buildings? a. Dumpsters shall not be stored in buildings or placed within 10 feet of combustible walls, openings, or combustible eave lines. b. Fences placed around dumpsters are allowed, but must also not be placed within 10 feet of combustible walls, openings, or combustible eave lines.

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7 Are all smoke detectors installed as required and

are those smoke detectors operational? a. Detectors shall be in installed and operational. b. The detectors may be installed on the ceiling (not less than 4” from the wall or less than 3’ from an AC register), or on the wall (not less than 4” nor more than 12” from the ceiling). c. In all residential occupancies (including apartment complexes), a smoke detector shall be installed in each sleeping room and at a point centrally located in the corridor or area giving access to each separate sleeping area. d. If the apartment unit is more than one level, detectors are required on each level. e. When sleeping units are on an upper floor, a detector should also be placed on the ceiling in close proximity to the stairway. f. We will be checking 10% of the units’ detectors, and recording the percentage of un-installed and/or non-operational detectors. i. If there is a high incidence of failures, we will be required to check the detectors in all units in the complex. ii. Although replacing batteries is the tenant’s responsibility, it is a good idea to have the maintenance personnel bring spares, just in case.

8 Are fire extinguishers properly installed and

maintained? a. For every 3000 square feet of floor area, one 2A 10BC extinguisher is required to be located in a common accessible area. b. There can be a maximum of 75’ travel distance from anywhere in the complex to the nearest accessible extinguisher. c. Except for extinguishers that are located in individual apartments (see below), all extinguishers must be mounted in a conspicuous location, as follows: i. The top of the extinguisher can be no more than 48” from the floor. ii. The bottom of the extinguisher can be no less than 4” from the floor. iii. The operating instructions should be facing out. d. Centrally located extinguishers (as outlined above) must be tested annually. A punched tag (any color, other than red) must be affixed to the extinguisher, unless the extinguisher is less than one year old (with proof of purchase). e. A 1A 10BC extinguisher may be placed in every apartment/condominium unit, as a substitute for the above requirements. They may also be substituted in separate office areas. i. 1A 10BC extinguishers located inside of individual units are required to be present and charged. They do not require an annual inspection, and do not require a tag. ii. If 1A 10BC extinguishers have been substituted for the larger, centrally located extinguishers, each attached garage requires an additional 2A 10BC extinguisher. f. Detached garages always require a 2A 10BC extinguisher.

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9 Is the sprinkler system in proper working condition?

a. If the complex has a sprinkler system, it must be annually inspected by a State Licensed Sprinkler Inspector and (blue) tagged. This blue tag must state that the inspection was for an ANNUAL inspection and that the test was ACCEPTABLE. If the test was unacceptable, either a yellow tag or red tag should accompany the blue tag. If theproblems identified in the yellow or red tags were fixed, then a white tag should be added stating that the yellow or red tag impairments have been corrected. Each riser should have their own inspection tags. b. NOTE that if a sprinkler system is red tagged (or found to be inoperative), a fire watch will be required. c. If a sprinkler system is yellow tagged, a fire watch is not normally warranted, but a follow up inspection is required. d. Fire Department Connections (FDC’s) must be plainly visible from the fire access road. e. Fire Department Connections (FDC’s) must have caps installed. 10 Is

the alarm system in proper working condition? a. If the complex has an alarm system, it must be annually inspected by a State Licensed Alarm Inspector and (blue) tagged. This blue tag must state that the inspection was for an ANNUAL inspection and that the test was ACCEPTABLE. If the test was unacceptable, either a yellow tag or red tag should accompany the blue tag. If the problems identified in the yellow or red tags were fixed, then a white tag should be added stating that the yellow or red tag impairments have been corrected. These tags should be affixed to the main fire alarm control panel. b. NOTE that if an alarm system is red tagged or found to be nonoperational, a fire watch may be required. c. If an alarm system is yellow tagged, a fire watch is not normally warranted, but a follow up inspection is required. d. A fire alarm system is retroactively required in all multi-family occupancies more than three stories in height OR with more than 16 dwelling units when the complex does not have a supervised automatic sprinkler system with local notification.

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storage causing a fire or life safety hazard? a. Combustible materials may not be stored under stairways. b. Motorcycles and other fueled equipment may not be stored under stairs or inside apartment units. c. Combustible materials may not be stored in mechanical rooms. d. Combustible materials may not be stored within 18” of gas water heaters. e. Storage may not block any emergency exits. f. Flammable liquids and pool chemicals shall not be stored in apartment units (see 15 &16, below).

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attic draft stops installed as required and being maintained in good condition? a. Required when the attic space is over 3000 square feet (and is at least 30” in height). b. Existing draft stops must be maintained. c. Draft stopping materials shall not be less than 1/2” sheetrock, 3/8” wood structural panel, 3/8” Type 2-M particle board or other approved materials. d. Small gaps which are less than 1/4” are allowed by code. e. Doors separating attic areas must be of the self-closing and latching type.

13 Are barbeque grills being stored in or near buildings?

a. Barbeque pits, hibachis, or other cooking appliances utilizing charcoal, wood, or gas as a fuel may not be used or stored on any balcony, within 5’ of a combustible building, or within 15’ below any portion of a combustible balcony. b. Electric cooking appliances are specifically excluded from these requirements. 14 Are propane cylinders being stored or used on balco-

nies or inside any building? a. Propane cylinders are not allowed to be stored or used on balconies or inside any building. 15 Are pool chemicals being stored safely?

a. The door to the pool chemical storage area must be labeled “WARNING—POOL CHEMICALS” or “OXIDIZERS” or labeled using an NFPA 704 diamond (3-health, 0-flamability, 2-reactivity, oxidizer). b. More than 110 pounds of Calcium Hypochlorite, 150 pounds of other Chlorine products or more than four gallons of Muriatic Acid requires a Hazardous Materials Permit. c. Oxidizers (Chlorinator) and combustibles must be separated by either a non-combustible, liquid-tight, line-of-sight barrier or by providing a minimum 5’ separation between chemicals. Storage in a hazardous materials cabinet is also acceptable. d. These chemicals may not be stored in any building or room that is in or directly connected to any apartment building. 16 Are flammable liquids being stored safely?

a. Flammable liquids to be used for maintenance and equipment operation must be stored in approved containers. b. These liquids may not be stored in any building or room that is in, or directly connected to, any apartment building. c. Up to 10 gallons may be stored on site without a Hazardous Materials Permit.

17 Are the laundry rooms safe?

a. Lint must be removed from dryers on a regular basis. b. One 2A 10BC fire extinguisher must be accessible and in a conspicuous location, inside the laundry room. 18 Are the fire hydrants in good working condition?

a. Hydrants must be maintained in good working condition. If they are private hydrants, they must be inspected annually by an (Austin Water and Waste Water) approved contractor. Documentation must be provided. b. Must have 3’ clear working space around hydrant. 19 Is the swimming pool protected from unwanted entry

by very young children? a. All swimming pools must have enclosures of a minimum 4’ in height. b. All gates shall be equipped with self-closing and self-latching devices. c. No openings in the pool enclosure can be more than 4” in diameter. d. Each pool or spa shall have a telephone that is capable of immediately summoning emergency service and that is readily accessible within 200 feet from the pool or spa water. i. Any other electronic means of summoning emergency service will qualify as a telephone if clear instructions for its use are provided by signage. ii. A telephone that is answered by an on-site office does not meet the requirement. iii. A telephone that is answered by a State Licensed, Alarm Monitoring Company does meet the requirement. iv. The telephone may be located inside or outside of the pool yard or spa yard if the enclosure entry gates and doors of the pool yard or spa yard are never locked in any manner. 1. If the pool yard or spa yard is ever locked (inside or outside) for any reason, the telephone must be located inside the pool or spa yard. v. If the telephone is not readily visible from the pool or spa, a sign shall be placed inside the pool yard or spa yard giving a concise description of the location of the telephone. 20 Are there any other fire or life safety hazards on

this property? a. Are exit lights illuminated and working on both AC power and battery backup? b. Is emergency lighting operative? c. Are interior exiting hallways clear of obstruction? d. Are exterior exiting breezeways, balconies and landings clear of obstruction? e. Is there combustible vegetation or rubbish too close to apartments and determined to be a fire hazard?

NOVEMBER / DECEMBER /

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HOUR

A FREE NETWORKING EVENT FOR AAA MEMBERS

SEPTEMBER 7

2016

The D O GW O O D ROCK ROSE

Once again, AAA members had a great time networking and visiting at AAA’s FREE Summer Night Happy Hour. This was the first year to hold the casual event at the Dogwood Rock Rose and in conjunction with the Doc & Gayle Young Food Drive kick off. Everyone enjoyed a break in the summer weather in the cool air conditioning, and free appetizers.

Thanks to the Summer Nights Happy Hour Platinum Sponsors BELOW (Left to right): Terri Needham, PS Landscapes; Jessica Holly, Integrity Paving & Coatings; Amy Maples, BG Staffing; Ashtynn Smith, The Steam Team (not pictured: Alpha Paving)

ABOVE: Representatives from the City of Austin Housing Authority, Foundation Communities and Partnerships for Children joined the happy hour to kick off the 30th annual Doc & Gayle Young Food Drive with AAA President Theresa Ebner, and three of our four Food Drive chairs, Ben Wells, UCS, Stephanie Naylor, Carpet Warehouse, and Kim McGregor, Martine Properties.

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A A A r You

BUCKET LIST The end of the year is nigh, which gives us all an opportunity to look back on the past year and take stock of what we’ve accomplished. So how involved were you with the association in 2016? Maybe you’re an all-star when it comes to involvement, or maybe you want to step-up your game in the coming year. Whichever category you’re in, make it your mission to experience every facet of the Austin Apartment Association in 2017. 1. Advertise in the Window magazine or on the AAA website 2. Apply for the Solt Scholarship 3. Attend a City Council meeting on behalf of AAA 4. Attend Apartment PAC Austin Investors’ Reception 5. Attend at least one education seminar 6. Attend at least one meeting for each AAA committee 7. Attend the annual NAA Capitol Conference in Washington, D.C. 8. Attend the annual AAA Trade Show 9. Attend your first COMAC committee meeting to come up with awesome topics for upcoming Window magazines 10. Be a member of the AAA Executive Committee 11. Be a member of the Products & Services Council 12. Be a mentor to someone

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13. Be a platinum sponsor for every AAA event 14. Be an AAA Diamond Sponsor 15. Become president of AAA 16. Buy a bucket of beers for your favorite maintenance tech at Maintenance Huddle 17. Buy a round of drinks at the bar after an event 18. Chair an AAA committee 19. Challenge someone on the Product Service Council to the limbo contest at Fall Festival at the Salt Lick 20. Climb the rock wall at Game On at Main Event 21. Deliver food for the food drive – and stick around for the wrap-up happy hour at the end of the day 22. Do a keg stand at the Larry Niemann Fall Golf Classic 23. Donate to the Doc & Gayle Young Food Drive 24. Dress up as either a turkey or pig for food drive delivery day 25. Enter the Talent Show and take down Josh Nichols! (Just kidding, Josh.)

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YOUR AAA BUCKET LIST


26. Get on the cover of the Window magazine 27. Get your picture in the Window magazine 28. Go to the TAA Expo 29. Identify one other AAA member to be your professional mentor 30. Obtain an NAAEI Professional Credential (i.e. CAM, CAPS, CAS, NALP, CAMT) 31. Participate in the Business Exchange – either as a supplier or management company representative 32. Participate in the NextGen Selfie Stick Challenge 33. Pitch a new idea at an AAA committee or board meeting 34. Recruit a new member to join the association 35. Ride in a limo to an AAA event 36. Send one of your suppliers a heartfelt thank you note for a great job they did 37. Sponsor and teach a Learn at Lunch 38. Start a game of “truth or dare” at Fall Festival at the Salt Lick 39. Take a picture with Santa at the Holiday Gala 40. Talk to someone new at an AAA event or happy hour 41. Teach an education seminar 42. Update your resume and post it on the AAA career center 43. Volunteer for an AAA Community Outreach event 44. Win a Professional of the Year award 45. Win a Property of the Year award 46. Win best booth award at the annual trade show 47. Win the grand prize money at the trade show or Vegas night 48. Win the longest drive contest at the Spring Golf at Top Golf event 49. Write an article for the Window magazine 50. Write letters to three people who positively influenced you

Add your own bucket list items. Check out www. austinaptassoc.com for updates and more info.

NOVEMBER / DECEMBER /

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AAA SPEAKEASY

SEPTEMBER

29 TH, 2016 Palmer Event Center

GOLD TRADE SHOW SPONSORS

Airco Mechanical Ameristar Screen and Glass Austin Energy BG Staffing Brook Furniture Rental Carpet Warehouse Colors Unlimited Criterion Brock Gratr Landscapes Hines Pool & Spa The Steam Team TST Restoration UCS Valet Waste Visual Marketing WASH Multifamily Laundry Systems Western States Fire Protection Westlake Home and Commercial Worldwide Pest Control

SILVER TRADE SHOW SPONSORS Absolute Pest Management Alpha Roofing Churchill Forge Properties Fox Service Company M&M Painting & Construction

A SPECIAL THANK YOU…

Thank you to BG Staffing, Hire Priority, Star Personnel and The Liberty Group for graciously providing help to aid our staff during the trade show.

PLATINUM TRADE SHOW SPONSORS F RO N T ROW: Rob Walters, Contractors Inc.; Gen Milton, Zillow; Terri Needham, PS Landscapes; Sam Levassar, CAMP Construction; Chelsea Kneeland, RentPath; Jessica Holly, Integrity Paving & Coatings BACK ROW: Tony Boatman, Redi Carpet; Eric Watson, Century A/C Supply; Lindsey Osborne, CORT; Rene Flores, Crystal Clear Pools & Spas; Sarah Dunn-Cantu, Alpha Paving; Ryan Weis, Impact Floors

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$500 Maintenance prize winner Wayne Dudley sponsored by Integrity Paving & Coatings

$500 Management prize winner Elise Johnson – sponsored by HD Supply

$1,000 Grand Prize winner Gary Jackson – sponsored by FSI Construction

Speakeasy Trade Show Co-Chairs Eric Watson, Century A/C Supply, and Sam Levassar, Camp Construction

Best in Show Booth winners Powerhouse Home & Commercial Services

That’s trade show royalty, right there! (l to r) TAA Vice President of Member Services Glenda Holmes; Billy Griffin, CAMP Construction; Kay Sachs, HD Supply; Doc Young; TAA Vice President & General Manager Lynn Fisher; Sam Levassar, CAMP Construction

NOVEMBER / DECEMBER /

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NOVEMBER / DECEMBER /

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’S BRIDG Y D A E BR AND AAA’S

COMMUNITY OF CARING WW

W.BRADYSBRIDGE.ORG

BY T A B I T H A F R Y a n d J E N N I F E R C O X , A A A D I R E C T O R of M A R K E T I N G & C O M M U N I C AT I O N

AAA Community Outreach has a long history of helping the community. From the Doc & Gayle Young Food Drive to the Red Cross, the association is active in the community of caring. While these efforts benefit a great many people in many different ways, once in a while, we are able to support a cause near and dear to an association member. In 2014, the committee chose to add Brady’s Bridge to the roster of outreach beneficiaries.

A

family with a special needs child, AAA member Tabitha Fry and her husband created Brady’s Bridge as a way to help other families in the same circumstance. Here, Tabitha gives a little more information on their organization and how AAA members can help.

What is Brady’s Bridge and whom do you help? Brady’s Bridge is a 501c3 Non-Profit. Our mission is to ease hardships for families of kids with special needs or long term illness by providing financial support and resources.

When, why and how did Brady’s Bridge begin? Brady’s Bridge became a business/Non-Profit in 2012. However, our journey truly began the prior year, with the birth of our son, Brady. At 20 weeks in the womb, the doctor diagnosed our baby boy, Brady, with hydrocephalus. Brady was born on 1/2/11 at 28 weeks’ gestation. He had a 120-day stay in the NICU. His first year included a total of 25 surgeries (10 before he left the NICU), 24 of those were

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brain surgeries (shunt revisions). The other surgery was for a g-button to allow for a feeding tube. In December of 2011, we were in the hospital with Brady from December 2nd until December 24th. It was tough being in the hospital during the holidays, but we found ways to celebrate being together. One way was by putting up a two-foot Christmas tree in our room. The nurses loved it as a night light and it brightened our spirits. During that stay at Dell Children’s Hospital, my husband and I realized it was in both of our hearts to help Brady’s first day of Kindergarten


and ornaments for $10 each. The easiest way to help is with donations. Every $10 donated, brightens the room of a child in the hospital this year. It is also something the child can take home and keep and reuse. Each year it is a reminder of what they have overcome. In the long term, additional fundraisers and volunteer opportunities can be found on our website, www.BradysBridge.org. Other fundraisers will benefit families financially.

Is there anything else you would like people to know about Brady’s Bridge? Tabitha, Brady and Jeremy Fry

other families in similar situations. In 2012, we collected donations and were able to deliver 56 small Christmas trees – ones that would fit on a nightstand - to the kids at Dell Children’s Hospital during the holidays. We now host an annual Christmas Tree drive to provide trees to the kids. Last year, with the help of AAA, we delivered over 300 trees.

What have you gained or learned through the creation and work of Brady’s Bridge? First, I have learned that heroes come in all shapes and sizes. I have learned how precious every moment is with your loved ones and the importance of enjoying the moment you are in. A smile can change your day and everyone around you. I have also gained an incredible admiration for the people I work with and this industry as a whole, for the love and support they have shown our family and others.

Where do you see Brady’s Bridge going in the future? In the midst of our “new normal” with Brady, we found it was incredibly challenging to find resources, such as different therapies that might help children with special needs and finding daycare options that could accommodate our son. There also was the added stress of medical bills and equipment that private insurance would not cover - that truly was a necessity for Brady developmentally. Our goal is to increase fundraising opportunities to provide financial support and resources for families in need. We truly want to “bridge the gap” for families lacking these necessities.

To learn more about Brady’s journey or to keep up with what he is doing now, you can visit our Facebook page or Instagram. Both are listed as Brady’s Bridge.

Support Brady’s Bridge and their annual Christmas tree drive by taking a picture with Santa at the Holiday Gala

Brady spent his first Christmas in Dell Children’s Hospital. He was there from December 2nd through the 24th. While there, the family decorated a small Christmas tree for the nightstand. In 2012, Brady’s Bridge was able to raise enough money to deliver 56 trees to the kids in the hospital. This year, with your help, they plan to expand and deliver trees to multiple children’s hospitals. AAA Community Outreach will donate 100% of all funds raised from pictures with Santa at the Holiday Gala in December to Brady’s Bridge, to be used for trees this year. The Outreach committee will help prepare the trees, ornaments and light kits that each room gets.

Want to help? Attend the next Community Outreach

committee meeting and see how you can be a part of this heartwarming program. AAA Outreach committee with just a few Christmas trees

How can AAA members help Brady’s Bridge? In the short term, our 2016 Christmas Tree drive is approaching. Through our non-profit status and other partners, we are able to purchase a two-foot tree with lights

NOVEMBER / DECEMBER /

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Texas Apartment association

SUMMER BOARD MEETING July 2016 - San Antonio, Texas

1

2

3 5

4

6

7

1. Kin Olden ( far right), EVP for the Greater Dallas Apartment Association, and loser of the TAA conference registration competition, made good on his bet with four other local associations. 2. AAA President Theresa Ebner, LDG Development, and President-elect Dwayne Stewart, Churchill Forge. 3. AAA delegates ready for the TAA Summer Board meeting to begin. 4. Former AAA Presidents Gus Villegas and Robbie Robinson discuss important topics. 5. Gus Villegas, chairman for the TAA Next Gen Task Force, delivers his report during the Friday Board of Directors’ meeting. 6. Joy Lamb, Capstone Real Estate Services; Renee Zahn, Greystar; Cindi Bewley, Apartmentdata.com. 7. AAA President Theresa Ebner (r) pledges $35,000 over the next five years from AAA to TAA Education Foundation Chair Tami Martin.

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NOVEMBER / DECEMBER /

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register. North Session: Tricks of the Trade – A Maintenance Must

NOVEMBER 8 8:30 a.m. - 11:30 a.m. Speaker: Angel Davila, CAMT, CAPS, NAAEI Faculty, SKLD Mechanical Location TBA $70 per AAA member Worth 3 CEC toward your designation renewal This course will provide helpful tips and tricks in troubleshooting and repairing the following: HVAC, electrical, plumbing, carpentry, pool chemistry and much more! The seminar is open to maintenance technicians, service managers and even office staff members are welcome as well. There will also be a Q&A session at the end of the course to help provide technicians definitive solutions in resolving reoccurring issues back at their home sites. Register your team now and one lucky student may be the winner of a new set of gauges!

South Session: Tricks of the Trade – A Maintenance Must

NOVEMBER 9 8:30 a.m. - 11:30 a.m. Speaker: Angel Davila, CAMT, CAPS, NAAEI Faculty, SKLD Mechanical Location TBA $70 per AAA member Worth 3 CEC toward your designation renewal This course will provide helpful tips and tricks in troubleshooting and repairing the following: HVAC, electrical, plumbing, carpentry, pool chemistry and much more! The seminar is open to maintenance technicians, service managers and even

office staff members are welcome as well. There will also be a Q&A session at the end of the course to help provide technicians definitive solutions in resolving reoccurring issues back at their home sites. Register your team now and one lucky student may be the winner of a new set of gauges!

What Fair Housing Means for Maintenance

NOVEMBER 15 8:30 a.m. - 11:30 a.m. Speaker: Dedra Bouffard, The Liberty Group AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal · General fair housing laws · How fair housing laws impact the service team · How to avoid fair housing pitfalls. · Handling reasonable accommodations · When is being too “friendly” too friendly · Mistakes that are being made when handling service requests · Ways to exceed customers’ expectations · Q&A

Learn at Lunch with For Rent Media

NOVEMBER 17 12:00 p.m. - 1:00 p.m. Luncheon Sponsor: For Rent Media AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members to attend Worth 1 CEC toward your designation renewal

on-site members. For Rent Media presents, “Conflict Resolution”. · Poor Communication · Different Values · Differing Interests · Scarce Resources · Personality Clashes · Poor Performance

Supplier Tips: Getting Your Foot in the Door

DECEMBER 7 8:30 a.m. - 11:30 a.m. Speaker: Dedra Bouffard, The Liberty Group AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal

The Supplier Tips seminar is a great way to get an overview of the apartment industry and recommended ways that suppliers can maximize partnerships with apartment owners, apartment management companies and apartment association members.

Computer Basics for Maintenance

DECEMBER 8 8:30 a.m. - 11:30 a.m. Speakers: James Burkhalter, Alliance Residential; Angel Davila, SKLD Mechanical; Haydee Scott, CORT AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal

The Learn at Lunch seminars are quick, one-hour sessions exclusively for AAA

QUESTI ON S? Contact AAA Director of Education Ariel Zimmerman at ariel@austinaptassoc.com or 512.323.0990.

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NOVEMBER 2

How to deliver bad news

From pre-meeting prep to follow up, this session will take you through the difficult path to delivering bad news.

NOVEMBER 16

Followership: How Dynamic and Trustworthy Followers Create Successful and Effective Leaders

This powerful seminar presents the case for the importance of skilled followers who thoughtfully support, encourage, coach, influence, and commend their leader. Never again should one feel as though a follower role is an inferior position.

NOVEMBER 30

n o education

All Webinars are conducted by www.multifamilyinsiders.com. 1:00 p.m. – 2:00 p.m. CT Worth 1 CEC Cost $29.99 - Enter the code “16AAA” in the coupon field when registering for a discount!

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Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003

Dark Clouds Are Gathering in Multifamily A storm is brewing. Join Doug and one of the industry’s most proactive, innovative marketing pros as they share plans for constructing marketing, retention and reputation management arks to help their businesses thrive during likely stormy times.

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Serving the Apartment Industry Exclusively Since 1989

The Residential Perimeter Security Specialists

DECEMBER 14

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Kate Good’s 2017 Marketing Playbook

This informative and exciting webinar will provide a marketing playbook that every apartment community will want to get their hands on as competition gets fierce for new prospects. Kate provides the biggest marketing solutions when confronted by the biggest marketing challenges.

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

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512-296-2671

www.austinestategate.com anthony@austinestategate.com

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LAW IN ORDER

The Warren Report PREVENTING A “FAILURE TO COMMUNICATE”

The U.S. Department of Housing and Urban Development (HUD) publishes a guidance preventing LEP discriminatory housing practice.

F

“LEP refers to a person’s limited ability to read, write, speak, or understand English. Individuals who are LEP are not a protected class under the FHA.”

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ailure to communicate can be problematic. Sometimes, the failure is easily cured simply by being a more careful listener. If there is a language barrier, the failure can easily continue until those communicating master essential elements of one another’s languages. One of the great actor Paul Newman’s most famous movies is Cool Hand Luke. Lucas Johnson was a decorated Korean War veteran who, upon discharge from the service, went back to the small town where he grew up. One drunken evening, Luke was cutting the heads off of parking meters in the town square. When asked why, he responded “this is a small town, not much to do in the evening.” Not being persuaded that the deed should go unpunished, the judge sentenced Luke to two years in a Florida chaingang prison. Luke often, although always unsuccessfully, tried to escape.

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In one of the movie’s most famous scenes, the warden appeared in the prison yard with Luke and the other inmates after Luke had been apprehended on an escape attempt. As he was explaining to Luke and the others why Luke would now have to wear chains, and how it was for his own good, Luke commented that he wished the warden would quit being so nice to him. After doling out some painful punishment, knocking Luke off his feet, the warden offered this explanation: “What we’ve got here is failure to communicate. Some men you just can’t reach.” Following that cue, the U.S. Department of Housing and Urban Development (HUD) recently published a guidance aimed at preventing a “failure to communicate” from becoming a discriminatory housing practice. On September 15, 2016, the General Counsel for HUD, Helen R. Kanovsky, published an eight-page

William S. Warren, Warren Law Firm

paper entitled Guidance on Fair Housing Act Protections for Persons with Limited English Proficiency. This HUD guidance is not law. It does, however, conclude that the Fair Housing Act (FHA) prohibits housing providers from using Limited English Proficiency (LEP) in a way that causes an unjustified discriminatory effect. HUD lays down the rule. Selective application of a language-related policy, or use of the LEP as a pretext for unequal treatment of individuals based on race, national origin, or other protected characteristics, violates the FHA. Because there is a close link between LEP and certain racial or national origin groups, notes Ms. Kanovsky, restrictions on access to housing, based on LEP, disproportionately burden certain protected classes. If not legally justified, such restrictions may violate the FHA under a discriminatory effects theory. What is LEP? LEP refers to a person’s limited ability to read, write, speak, or understand English. Individuals who are LEP are not a protected class under the FHA. HUD states that there is a close nexus, however, between LEP and national origin.


shutterstock

Although language discrimination is not necessarily national origin discrimination, national origin discrimination includes discrimination because an individual has the physical, cultural, or linguistic characteristics of persons from a foreign geographic area. As it did with its April 4, 2016 guidance on the use of criminal records, HUD supports its LEP guidance with statistics. It states, for example, that more than 25 million persons in the United States, which is approximately 9% of the total American population, are LEP. Among LEP persons in America, the U.S. Census Bureau states that approximately 65% (16,350,000) speak Spanish, 7% (1,660,000) speak Chinese, 3% (850,000) speak Vietnamese, 2% (620,000) speak Korean, just under 2% (530,000) speak Tagalog (the basis of a standardized national language of the Philippines), nearly 2% (410,000) speak Russian, and smaller numbers speak dozens of other languages. HUD sets forth even more statistics it deems pertinent. Focusing on place of birth, in the United States 61% of persons born in Latin America and 46% of persons born in Asia are LEP, as compared with 2% of persons born in the United States. Based upon these statistics, HUD concludes that housing decisions that are based on LEP generally relate to race or national origin. Interestingly, national origin means the geographic area in which a person was born, or from which his ancestors came. That geographic area need not be a country for it to be considered someone’s national origin. Rather, that geographic area can be a region within a country, or a region that spans multiple countries. There has been a lot of recent political

discussion about wanting Americans to live in this country as opposed to non-citizens. The national statistics quoted by HUD in its LEP guidance demonstrate an inescapable connection between citizenship and LEP. For the U.S. population 18 years of age and over, 63% of non-citizens are LEP. Only 39% of naturalized citizens and 1% of native-born citizens are LEP. Once again, limited English proficiency (LEP) is not a protected class. A housing provider, nonetheless, violates the FHA if the provider uses a person’s LEP to discriminate intentionally because of race, national origin, or another protected characteristic. The key question when discrimination is alleged is whether the complainant suffered an adverse housing action because of their protected class. According to HUD, courts address-

ing the connection between language and national origin have often established a nexus between language requirements and national origin discrimination. What are some examples of LEP discrimination? A blanket refusal, obviously, to deal with LEP persons in the housing context is one. Such a refusal, concludes HUD, is not motivated by genuine communication

concerns. For example, LEP persons may speak English well enough to conduct essential housing-related matters. They may also have a household member who can provide assistance as needed. Other practices which HUD labels as suspect and likely to be discriminatory include advertisements containing blanket statements such as “all tenants must speak English,” or turning away all applicants who are not fluent in English. According to HUD, because a person’s primary language generally derives from his or her national origin, singling out persons for disparate treatment because they speak a certain language is typically national origin discrimination. National origin is one of the seven federal protected classes, even though LEP is not. If the housing provider, the applicant or the resident can access free or low-cost language assistance services, any costbased justifications for refusing to deal with LEP persons, says HUD, would be immediately suspect. Ms. Kanovsky goes on to add that the languages residents speak amongst themselves or to their guests do not affect the housing provider or neighbors in any legitimate way. Thus, she states, bans on tenants speaking non-English languages on the property, or statements disparaging tenants for speaking non-English languages, have no cognizable justification under the Fair Housing Act. Stated another way, absent such justification, HUD is inclined to find discrimination. HUD General Counsel Kanovsky notes that some try to align LEP issues in the employment context with LEP issues in the housing context. HUD points out that a housing provider’s relationship with the resident is quite different from that

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of a supervisor with an employee. Generally, a supervisor in the workplace must instruct and monitor the employee to improve performance. Some employers believe that employees must speak English for effective supervision, a cohesive workforce and to put customers at ease. HUD does not believe the same reasons exist in the housing context. The relationship among neighbors, notes Ms. Kanovsky, also does not resemble that of coworkers because generally neighbors can coexist effectively with minimal communication. It is not always the inability to speak English which leads to claims of discrimination by LEP persons. HUD notes that a person’s accent and his or her national origin are “inextricably intertwined.” In its LEP guidance, HUD makes clear it is inconceivable that a housing decision which treats someone differently, because he or she speaks English fluently but with an accent, is anything but intentional discrimination because of national origin and a violation of the FHA. If you are a housing provider, and are only inclined to take adverse action against those speaking one foreign language rather than all foreign languages, HUD warns that you will still have serious problems. If you have a policy disfavoring LEP persons, notes Ms. Kanovsky, this can have a disparate

impact on persons of multiple national origins. Stated another way, the members of the injured group need not all be of the same national origin. According to a United States District Court case out of Hawaii, “If a policy differently affects individuals from nations where English is the primary language and nations where it is not, then the policy has a disparate impact.” Adverse actions against applicants, residents or occupants in the landlord-tenant context can be avoided. HUD contends in its LEP guidance that English proficiency is not always necessary in the landlord-tenant context, where communications are not particularly complex or frequent. A landlord may employ a management company with multilingual staff, or perhaps can otherwise access language assistance. If you have translated documents readily available, says HUD, provide them to the person in need. Likewise, do not restrict an applicant’s or resident’s use of an interpreter. Do not require that an English speaker sign as a guarantor on a lease, solely to get someone fluent in English involved in the leasing transaction. Some housing providers may believe that their language-related policy or practice is necessary to achieve a substantial, legitimate, nondiscriminatory interest. If that has been established in the discrimination analysis, HUD will require an

LEP Complainant to prove that the landlord’s nondiscriminatory interest could be served by another practice with a less discriminatory effect. In its LEP guidance, HUD offers tips. First, allow a tenant a reasonable amount of time to take a document, such as a lease, to be translated. Second, consider obtaining written or oral translation services. Third, draw upon the language skills of staff members of the owner or management company. Fourth, if the applicant’s or resident’s family has a member who speaks English, or brings another person along to interpret, agree to communicate through those English-speaking individuals. Each of these, notes HUD, could be a viable alternative to refusing to deal with anyone who does not speak English. As a footnote to its LEP guidance, HUD notes that for government assisted housing providers, requiring tenants to rely on family members rather than providing language assistance may not be permissible under Title VI. No further detail concerning this footnote, however, is provided in the LEP guidance. The movie, Cool Hand Luke, teaches two very useful lessons. First, some excuses for bad behavior simply do not work. Luke’s explanation that he cut off the heads of local parking meters because he lived in a small town, where there was not much to do in the evening, didn’t keep him off of the chain gang. Second, when what we’ve got here is failure to communicate, those in authority may dole out some pretty harsh punishment. Perhaps HUD General Counsel Kanovsky saw the movie, Cool Hand Luke, and took special note of the chain gang prison warden’s comment: “Some men you just can’t reach.” Her LEP guidance, after all, may not only reach but also shake some sense into those wanting to make housing decisions because of the language one speaks.

BILL WARREN is an Austin lawyer, and a Member of the Austin Apartment Association, whose practice areas include landlord-tenant, housing discrimination defense, collections, litigation in all courts, employment, consumer protection, lease and contract drafting and negotiations, and wills. He is Board Certified in Civil Trial Law by the Texas Board of Legal Specialization, and is a Fellow of the College of the State Bar of Texas. Mr. Warren is legal counsel to the Austin Apartment Association and a founding member of the Legal Counsel Advisory Council of the Texas Apartment Association. He regularly, and on a statewide basis, represents property owners and managers, vendors and others who regularly serve the real estate and multihousing industry. Bill is a frequent author and lecturer, and has published more than 100 articles on multi-housing industry and fair housing issues. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512)347-8777, or through his website at www.WLFtexas.com.

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Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Surface Connection Mike Canfield 512-507-8202 Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Synergy Granite LLC Demetri Montez 512-778-9007 The CounterSource, Inc Annie Doyle 512-438-9352 Credit Reporting Agencies AmRent Lisa Rusie 8555322883 National Credit Systems, Inc Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc Troy Pate 800-658-9369 Criminal Record Search Liberty Group, The Shonna Marquis 512-225-1860 Tenant Tracker, Inc Troy Pate 800-658-9369

D Deck Builders A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Brecca Construction LLC Tania Dupuis 512-563-8839 Ingenium Construction Company Todd Gold 512-721-0366 JMI Contractors Melissa Vale 210-492-8181 Decks KoolCote of Texas Stacy Perlinger 512-251-5740 Sungrow Landscape Services Patrick Goulding 512-331-1700 Demolition Contractors JMI Contractors Melissa Vale 210-492-8181 Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Detention Pond Maintenance & Recovery Sungrow Landscape Services Patrick Goulding 512-331-1700 Directories & Guides For Rent Media Solutions Heather Cotten 512-326-1133 RentPath Chelsea Kneeland 469-662-3097 Doors & Door Products Cedar Park Overhead Doors Todd Gilstrap 512-335-7441 Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Brecca Construction LLC Tania Dupuis 512-563-8839 Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917 Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264 Sungrow Landscape Services Patrick Goulding 512-331-1700 Dry Cleaning Services

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MW Cleaners Frank Duffy 281-734-5104 Dryer Vent Cleaning Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Top Hat Chimney Sweeps, LLC Ann Miller 512-352-0313 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597 Drywall Contractors Brecca Construction LLC Tania Dupuis 512-563-8839 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 TBC Services, LLC Tom Burghart 512-217-8020 Drywall Equipment & Supplies PPG Pittsburgh Paints Gregory Wagner 512-827-6292

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E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676 Fox Service Company James Bagby 512-442-6782 Lightning Electrical, LLC Rick Morgan 512-569-8550 Mtech 512-929-7090 Electric-Equipment & Supplies HD Supply Kendall Wood 512-584-7432 Interstate All-Battery Center Joel Walker 5129552165 Maintenance Supply HQ Jeff Feldhaus 512-335-6700 Electronic Rent Collection ResMan Amanda Mabrey 972-349-1406 E-Mail Video Marketing Solutions

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Capture The Market Beth Doty 866-778-7719 Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273 Emergency Water Services Abluent Cleaning Services Daniel Salazar 512-777-9249 Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Camp Construction Peter Flynn 512-394-1111 UCS Ben Wells 512-385-6600 Employee Screening Liberty Group, The Shonna Marquis 512-225-1860 Tenant Tracker, Inc Troy Pate 800-658-9369 Employment AgenciesPermanent BG Staffing Nikki Burleson 512-481-1234

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Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Employment AgenciesTemporary

Law Offices of R. David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357 Executive Search Services

BG Staffing Nikki Burleson 512-481-1234 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030 Star Personnel Victor Garcia 832-242-6800 The Personnel Store, Inc. Julia Tufano 512-236-1400 Employment Services

Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Exercise Equipment-Dealers

Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030 The Personnel Store, Inc. Julia Tufano 512-236-1400 Energy Auditing 1st Choice Energy David Malone 512-345-0956 Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956 Energy Service 1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Entertainment Apartment Life Randy Ginnan 817-685-2963 FunFlicks Outdoor Movies Darrell Landers 512-501-6362 Mood Texas Robyn Mercer 512-420-3244 Evictions Connect2Court J Daniel Maggard 404-500-5743 Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Advanced Exercise Equipment Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Joshua Nichols 512-971-7399 Marathon Fitness Demariee Anderson 800-391-9496 Exercise EquipmentService & Repair Advanced Exercise Equipment Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Marathon Fitness Demariee Anderson 800-391-9496

F Fences & Rails 2 S-D, Inc. Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Associated Time & Parking Patrick Dolan 512-693-9200 Brecca Construction LLC Tania Dupuis 512-563-8839 C&C Access Co, LLC Roy Cornelison 512-983-8094 Camp Construction Peter Flynn 512-394-1111 Falcon Construction USA Brent McGrath 512-610-1124 Metroflor Corporation Matthew Fooshee 832-444-7611 Meyer Smith, Inc Walt Meyer 512-472-0505 Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264

Swift Access Control Mario Vasquez 512-470-7575 Financing TruWest Credit Union Michael Gandy 512-252-6007 Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Western States Fire Protection John Couch 512-832-8069 Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Rob Thomas 512-243-7788 Western States Fire Protection John Couch 512-832-8069 Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020 Auto-Out Cooktop Fire Protection Robin Williams 817-924-1370 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Rob Thomas 512-243-7788 StoveTop FireStop Joanna Osborne 817-870-8081


Western States Fire Protection John Couch 512-832-8069 Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020 Allied Fire Protection Robbie Ashworth 512-719-4872 Western States Fire Protection John Couch 512-832-8069 Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Interstate All-Battery Center Joel Walker 5129552165 StoveTop FireStop Joanna Osborne 817-870-8081 Fire Restoration Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Gage Multifamily Services Rich Trepanier 512-903-9173 JMI Contractors Melissa Vale 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004 TPI Painting, Inc Al Torres 713-668-7986 Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Allied Fire Protection Robbie Ashworth 512-719-4872 American Fire Systems Craig Branstetter 713-466-9898

Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Western States Fire Protection John Couch 512-832-8069 Fire/Water Damage Restoration Abluent Cleaning Services Daniel Salazar 512-777-9249 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc. Brian Scott 512-733-0600 FIDUS Construction Services Lauren Hudler 512-590-2707 Hurcon, Inc Bobby Griggs 281-847-3600 Micro Services Anthony Allbritain 512-662-5752 Restoration King Miles Hanson 512-640-5464 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Smith 512-739-7237 UCS Ben Wells 512-385-6600 Fitness Design & Management Advanced Exercise Equipment Ryan McAfee 512-800-0959 Fit Supply Joshua Nichols 512-971-7399 FXfit Shawn Martinez 512-785-5425 Fitness Equipment Repair & Service Advanced Exercise Equipment Ryan McAfee 512-800-0959 FXfit Shawn Martinez 512-785-5425 Flags Banners & Pennants Ice Blue Advertising Chuck Littlepage 832-437-0904

Image 360 Gordon Stehr 512-436-0134 Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034 Mohawk Industries Ty Thompson 512-203-4833 ProSource Eric Barnett 512-836-7888 Floor Coverings Sales & Installation Arbor Contract Carpet Mitchell Lalonde 303-307-8050 Capitol Floor Brett Weiss 512-339-1555 Carpet Warehouse Matt Naylor 512-335-8138 Colors Unlimited Rob Tatrow 512-339-3023 Criterion Brock Gary Smith 512-520-2559 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Gallardo Coatings David Gallardo 512-207-0660 Impact Floors Ryan Weis 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 ProSource Eric Barnett 512-836-7888 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314 Floor Restoration-Hardwood Brecca Construction LLC Tania Dupuis 512-563-8839 Floor King, Inc Roy Whitaker 512-346-7034 Floorcovering Manufacturer Metroflor Corporation Matthew Fooshee 832-444-7611 Mohawk Industries Ty Thompson 512-203-4833 Flooring-Vinyl/Laminate Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Floor Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Gallardo Coatings David Gallardo 512-207-0660 Impact Floors Ryan Weis 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Matthew Fooshee 832-444-7611 Foundation Contractors Church Services Derek Seaback 832-808-7332 Foundation Specialists Managers Office 512-291-4374 FSI Construction Inc Gary Greene 512-291-4374 JMI Contractors Melissa Vale 210-492-8181 Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553 Framing Contractors Bartley Construction Dennis Bartley 512-303-9688 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Ingenium Construction Company Todd Gold 512-721-0366 Furniture-Outdoor Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486 6027 Furniture-Outdoor Park TF Harper & Associates LP Elayne Haynes 512-440-0707 Furniture-Rentals Brook Furniture Rental Amanda Valdez 512-415-2416 Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669 CORT Lindsey Osborne 512-719-9040 Furniture-Sales Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

Products and Services

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CORT Lindsey Osborne 512-719-9040 Furniture-Swimming Pool Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486 6027

G Garage Doors & Openers Cedar Park Overhead Doors Todd Gilstrap 512-335-7441 Garbage Collection Central Texas Refuse, Inc Vic Thomas 512-243-2833 Texas Disposal Systems Dennis Hobbs 512-421-1359 VIP Waste Solutions, LLC Timothy Abney 877-349-0340 Gates-Automatic & Manual

Products and Services

Associated Time & Parking Patrick Dolan 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 C&C Access Co, LLC Roy Cornelison 512-983-8094 Cedar Park Overhead Doors Todd Gilstrap 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Meyer Smith, Inc Walt Meyer 512-472-0505 Site Safe Security Kim Bourgeois 281.726.7810 Swift Access Control Mario Vasquez 512-470-7575 General Contractors 2 S-D, Inc. Kevin Seelhammer 830-627-2734 A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 All-Cor Services Steve Wingo 512-826-4542 AYS Capital & Renovations, LLC Joey Susan 512-454-5704 Bartley Construction Dennis Bartley 512-303-9688

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Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Brecca Construction LLC Tania Dupuis 512-563-8839 Build Right Construction Fortunato Gomez 512-545-5080 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 CTI Construction Ray Logan 830-857-5944 FIDUS Construction Services Lauren Hudler 512-590-2707 Foundation Specialists Managers Office 512-291-4374 FSI Construction Inc Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-903-9173 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Bill Holcomb 512-250-9478 Hurcon, Inc Bobby Griggs 281-847-3600 Infinite Exteriors Construction Chris Macias 512-386-3854 Ingenium Construction Company Todd Gold 512-721-0366 J4 Development Chris Burgy 512-380-1242 JMI Contractors Melissa Vale 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Oneway Renovations, Inc Amador Verastegui 512-740-7206 Protractor Services Maisie Dickerson 512-282-5722 RLG Contracting Justin Shedrock 210-850-7465

Smart Companies, Inc Misty Garwood 512-452-4554 Swet Construction Group Frank Hutchinson 321-594-5569 TBC Services, LLC Tom Burghart 512-217-8020 Texas Renovation Solutions Debra Villarreal & Warren Perrin 512-748-0865 The Ironwood Group Todd Pirtle 512-298-2004 Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306 UCS Ben Wells 512-385-6600 Woods General Contracting, LLC John Woods 817-203-8710 Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Apartment Glass Products EdyLyn Dean 512-662-7036 Golf Cars & Carts-Rentals Golf Cars of Austin Damon Goodnight 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868 Golf Cars & Carts-Sales Golf Cars of Austin Damon Goodnight 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868 Gutters & Downspouts Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 JMI Contractors Melissa Vale 210-492-8181 Gutters-Cleaning & Repair Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Keith Barker Roofing and Solar Keith Barker 512-447-7663 Sungrow Landscape Services Patrick Goulding 512-331-1700

H Hardware HD Supply Kendall Wood 512-584-7432 Home Depot, The Richard Salinas 830-613-9453 Maintenance Supply HQ Jeff Feldhaus 512-335-6700 Heating SystemsSupplies & Parts Aces A/C Supply Robert Arroyo 512-832-7881 HD Supply Kendall Wood 512-584-7432 Maintenance Supply HQ Jeff Feldhaus 512-335-6700 Holiday Lighting Sungrow Landscape Services Patrick Goulding 512-331-1700 Hot Tubs & Spas Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 HVAC Aces A/C Supply Robert Arroyo 512-832-7881 AGES Consulting Casey Conlon 844-533-4547 All-Cor Services Steve Wingo 512-826-4542 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Robert Madden Industries Tiffany Paluso 512-837-8521

I Indoor Air Quality Testing & Consulting Biosweep of Austin Yemi Ayeni 512-373-8118 Micro Services Anthony Allbritain 512-662-5752 Insulation-Contractors 1st Choice Energy David Malone 512-345-0956


Insurance Bellamy Insurance Group LLC Matt Murray 512-717-4944 Beneke Adjusters International Jim Beneke 512-328-1851 Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 CNC Insurance Brent Coleman 972-248-2415 Colonial Life Spencer Cobb 3375018174 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Jansen International, LLC Charles Dale 800-779-8714 Whorton Insurance Services Michael Whorton 512-338-1191 Insurance-Commercial Bellamy Insurance Group LLC Matt Murray 512-717-4944 Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 CNC Insurance Brent Coleman 972-248-2415 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Insurance Claim Recovery Support Scott Friedson 512-904-9900 Whorton Insurance Services Michael Whorton 512-338-1191 Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Whorton Insurance Services Michael Whorton 512-338-1191 Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122 CNC Insurance Brent Coleman 972-248-2415

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Whorton Insurance Services Michael Whorton 512-338-1191 Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122 CoreLogic SafeRent Jason Pitzel 713-252-8515 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Liberty Rent Guarantee Mike Abraham 402-206-1840 RealPage, Inc. Stacey Blackwell 972-820-3000 Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Whorton Insurance Services Michael Whorton 512-338-1191 Interior & Decorator Service Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669 Michelle Thomas Design Michelle Thomas 512-934-8107 Internet Listing Service Apartment List James Wiersma 404-735-1288 HomeMe Reggie Shipman 310-227-4693 RealPage, Inc. Stacey Blackwell 972-820-3000 Zillow Gen Martin 210-430-9129 Internet-Marketing For Rent Media Solutions Heather Cotten 512-326-1133 Moveforfree.com Bubba May 210-691-3178 Realtor.com Carol Andrews 281-460-6307 Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114 The Apartments.com Network Melody Zare 512-865-0483

Internet-Service Providers AT&T Connected Communities Ryan Worley 512-438-6314 CampusConnect Rob Paver 512-717-0808 Enterprise Risk Control Lonnie Derden 469-304-3354 Google Fiber Evan Vandarwarka 425-442-7498 Time Warner Cable Javier Salinas 877-859-9922 Internet-Web Site Developers On-Site.com Janis Rossi 408-795-4167 Threshold Agency, LLC John Kerrigan 512-375-3169 Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 JMI Contractors Melissa Vale 210-492-8181 Stone Oak Land Design Chad Bachus 855-319-5263 Irrigation Systems Installation & Equipment Benchmark Landscapes Trey Zamora 512-266-3167 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Landscapes USA Heath Deen 512-350-5761 Maintained Landscape, Inc. John Kramr 512-335-8252 Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198 Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769

J Janitorial Equipment & Supplies HD Supply Kendall Wood 512-584-7432 Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Janitorial Service ABM Tiffany Hardt-Miller 512-539-6581 Crime Clean of Texas Deborah Gerhards 512-669-2999 Maid Of Honor, Inc John Hartley 512-323-6243 UCS Ben Wells 512-385-6600

K Keys KeyWarden Systems Partners, LLP Byron Alexander 830-214-0867

L Landscape - Lighting Texas Outdoor Lighting Denise Dean 512-504-3030 Landscape Contractors Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Land Restoration Lee Idom 512-989-1488 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085 Landscape Installation & Maintenance

Products and Services

Clean Scapes Carli Hinkle 512-448-1094 Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311 JMI Contractors Melissa Vale 210-492-8181 Stone Oak Land Design Chad Bachus 855-319-5263 Sungrow Landscape Services Patrick Goulding 512-331-1700 Landscape Installation/ Irrigation Clean Scapes Carli Hinkle 512-448-1094 LMI Landscapes Justin Birchmeier 512-670-5000 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085 LandscapingContractors & Maintenance ABM Tiffany Hardt-Miller 512-539-6581

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Products and Services

Benchmark Landscapes Trey Zamora 512-266-3167 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311 JMI Contractors Melissa Vale 210-492-8181 Land Restoration Lee Idom 512-989-1488 Landscapes USA Heath Deen 512-350-5761 LMI Landscapes Justin Birchmeier 512-670-5000 Maintained Landscape, Inc. John Kramr 512-335-8252 Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198 Merit Service Solutions 512-834-0123 NUGREEN Landscaping Service David Klein 512-736-0113 Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085 RLG Contracting Justin Shedrock 210-850-7465 Landscaping-Designers Complete Landscapes, Inc. Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198 Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085 Sungrow Landscape Services Patrick Goulding 512-331-1700

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Laundry Equipment-Leasing Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 800-445-7303 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597 Laundry Equipment-Sales Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 800-445-7303 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597 Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925 Leasing Sales Programs ResMan Amanda Mabrey 972-349-1406 Leasing Specialist Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Legal Service Connect2Court J Daniel Maggard 404-500-5743 Law Offices of R. David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC, The Jason Snell 512-477-5291 Troilo Law Firm, P.C. Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777 Light Bulbs AGES Consulting Casey Conlon 844-533-4547 Lighting - Outdoor Texas Outdoor Lighting Denise Dean 512-504-3030 Lighting Fixtures & Supplies AGES Consulting Casey Conlon 844-533-4547 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Lightning Electrical, LLC Rick Morgan 512-569-8550 Maintenance Supply HQ Jeff Feldhaus 512-335-6700 RVLT/E Lighting Justin Krenicki 972-231-8882 Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Apartment Finders Service Norice Taylor 512-322-9556 Austin City Realty Eric Freytag 512-477-2489 Citywide Apartment Locators Susan Albertson 512-835-7368 For Rent Media Solutions Heather Cotten 512-326-1133 Home Place Apartment Search Mike Stotts 512-258-5200 Moveforfree.com Bubba May 210-691-3178 Nu Edge Realty Nick Pierce 512-560-8343 RentPath Chelsea Kneeland 469-662-3097 Lumber-Retail & Wholesale Home Depot, The Richard Salinas 830-613-9453 McKillican Kevin Slabaugh 512-828-5800

M Magazine-Apartment Listings For Rent Media Solutions Heather Cotten 512-326-1133 SMART Apartment Data Nichole Williams 800-594-2133 Maintenance Parts & Supplies Chadwell Supply Michael Stewart 888-341-2423 Maintenance Service A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Maintenance Supplies HD Supply Kendall Wood 512-584-7432 Lowe’s Companies Gregg Bennett 512-441-0329 Maintenance Supply HQ Jeff Feldhaus 512-335-6700 Wilmar Crystal Stranahan 800-345-3002 Make Ready Service Hire Priority Staffing Loa McManus 512-338-4473 Indigo Painting & Cleaning Stan Smith 512-552-8825 Liberty Group, The Shonna Marquis 512-225-1860 Maid Of Honor, Inc John Hartley 512-323-6243 Radley Staffing Jon Lantrip 512-502-3030 UCS Ben Wells 512-385-6600 Market Research Analysis Apartment Data Services Inc Bruce McClenny 800-595-8730 Austin Investor Interests Robin Davis 512-261-0100 ResMan Amanda Mabrey 972-349-1406 SMART Apartment Data Nichole Williams 800-594-2133 Marketing Consultants & Service Apartment Life Randy Ginnan 817-685-2963 Catalyst Marketing & Design Jamie Matusek 512-579-5461 LeaseHawk Kevin Telfer 888-348-8620 Rentping Mike Wittmann 402-570-0648 Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114 Threshold Agency, LLC John Kerrigan 512-375-3169 Trend Promotional Marketing Corporation Marilyn Rawls 713-417-0290 Visual Marketing Ann Poehl 512-918-0131


Masonry Contractor Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 JMI Contractors Melissa Vale 210-492-8181 Mats & Matting Las Colinas Floormat Lynn Couch 972-897-3964 Millwork/Cabinetry Austin Apartment Renovations David Coulter 512-924-6976 Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Apartment Glass Products EdyLyn Dean 512-662-7036 Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161 Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161 Mold-Remediation Austin Decon, LLC James Lynch 512-582-8554 Belfor Property Restoration John Keenan 512-610-3015 Bio-One Austin Matt Mistica 512-897-9193 Biosweep of Austin Yemi Ayeni 512-373-8118 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Camp Construction Peter Flynn 512-394-1111 Micro Services Anthony Allbritain 512-662-5752 Restoration King Miles Hanson 512-640-5464 UCS Ben Wells 512-385-6600

Mold-Testing Biosweep of Austin Yemi Ayeni 512-373-8118 Micro Services Anthony Allbritain 512-662-5752 Movers 3 Men Movers Tom Britton 713-333-6683 Moveforfree.com Bubba May 210-691-3178 Simpler Moving Layne Norris 409-728-4665 Two Men And A Truck Erica Diaz 512-416-6800 Vosco Moving Karin Mastervich 512-554-4678

N Natural Gas Utility Service Texas Gas Service Kimberly Carter 512-407-2014 Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Austin Decon, LLC James Lynch 512-582-8554 Biosweep of Austin Yemi Ayeni 512-373-8118 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 ScentAir Beverly Boyd-Miller 512-797-4503 UCS Ben Wells 512-385-6600 Office Equipment & Supplies Knight Office Solutions of Austin, LLC Troy Nguyen 512-617-7080 Longhorn Office Products Billy Lyles 512-672-4567 Office Furniture Longhorn Office Products Billy Lyles 512-672-4567 On-line Property Management Connect2Court J Daniel Maggard 404-500-5743 Overhead Doors Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

P Paint Contractors Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Colors Unlimited Rob Tatrow 512-339-3023 Painting Connection Robier Rodriguez 806-445-6791 TBC Services, LLC Tom Burghart 512-217-8020 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728 Paint Sales Landmark Paint & Supply Preston Sams 214-905-3436 Sherwin Williams Company Jay Piersall 512-844-2309 Paint-Contractors 2 S-D, Inc. Kevin Seelhammer 830-627-2734 A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Behr Process Corporation Tim Turner 512-947-0003 Brecca Construction LLC Tania Dupuis 512-563-8839 C&Z Enterprises Jimmy Zientek 512-989-8377 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Painting, Inc 512-554-8303 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Excalibur Painting, Inc Omar Reyes 512-459-8600 Falcon Construction USA Brent McGrath 512-610-1124 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc Bobby Griggs 281-847-3600 Indigo Painting & Cleaning Stan Smith 512-552-8825 JMI Contractors Melissa Vale 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Nadeau Painting Specialist Dennis Nadeau 512-442-3700 Protractor Services Maisie Dickerson 512-282-5722 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Smart Companies, Inc Misty Garwood 512-452-4554 Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554 Texas Renovation Solutions Debra Villarreal & Warren Perrin 512-748-0865 Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306 TPI Painting, Inc Al Torres 713-668-7986 Paint-Equipment & Supplies

Products and Services

Behr Process Corporation Tim Turner 512-947-0003 Landmark Paint & Supply Preston Sams 214-905-3436 Lowe’s Companies Gregg Bennett 512-441-0329 PPG Pittsburgh Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-2309 Wilmar Crystal Stranahan 800-345-3002 Parking Lot Maintenance & Marking 2 S-D, Inc. Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 APAC Wheeler Coatings & Asphalt, Inc Kim Tiefke 512-861-7100 Bennett Paving Inc. Christina Rountree 512-740-8603

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Contractors Asphalt Seth Ritta 512-388-9540 Integrity Paving & Coatings Jessica Holly 512-853-9009 Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Advanced Asphalt Applications Seth Ritta 512-539-7744 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 APAC Wheeler Coatings & Asphalt, Inc Kim Tiefke 512-861-7100 Bennett Paving Inc. Christina Rountree 512-740-8603 Contractors Asphalt Seth Ritta 512-388-9540 TexAsphalt Ross Williams 512-497-9601 Personnel Services

Products and Services

Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030 Pest Control Service Absolute Pest Management David Burnett 512-444-0262 Certified Termite & Pest Control Scott Young 512-676-0828 EcoTeam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Heat Wave Bed Bug Control Cody Hardin 512-994-0141 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah McElwee 800-291-7378 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Arleen Valdez 512-476-2847 Pet Care Dog Paws Chris Thomas 281-627-1657 Poo Prints Mike Stone 877-213-7817

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Playground Equipment TF Harper & Associates LP Elayne Haynes 512-440-0707 WeBuildFun, Inc Josh Bailey 512-636-0933 Plumbing Contractors A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Fox Service Company James Bagby 512-442-6782 Mtech 512-929-7090 Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553 Roto-Rooter Service Co. Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527 Plumbing-Descaling Superior Descaling Inc - SDI John Bune 512-748-9480 PlumbingEquipment & Supplies HD Supply Kendall Wood 512-584-7432 Maintenance Supply HQ Jeff Feldhaus 512-335-6700 Pool Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284 Porcelain Refinishing NuSurface Jonathan Drolet 512-339-0989 Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937 APAC Wheeler Coatings & Asphalt, Inc Kim Tiefke 512-861-7100

Centex Nice & Clean Adam Merrill 512-750-5552 CG Environmental The Cleaning Guys, LLC Chad Liles 855-483-8181 Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264 Roto-Rooter Service Co. Jason Carter 512-836-8925 Westlake Home & Commercial Joshua Nichols 512-280-1649 Printing & Graphic Service Executive Signs Austin Jacob Dotson 512-292-9939 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226 Private Investigations Sentry Security & Investigations, LP Alan Trevino 512-206-0515 Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904 Longhorn Trophies, Inc. Don McGraw 512-454-8684 Trend Promotional Marketing Corporation Marilyn Rawls 713-417-0290 Visual Marketing Ann Poehl 512-918-0131 Property Management Software RealPage, Inc. Stacey Blackwell 972-820-3000 ResMan Amanda Mabrey 972-349-1406 Yardi Systems Tracy Ayres 805-699-2040

R Real Estate-Consultants Lifestyles Unlimited Renee Manes 210-787-2236 Real Estate-Investment Lifestyles Unlimited Renee Manes 210-787-2236 Real Estate-Loans TruWest Credit Union Michael Gandy 512-252-6007 Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700 Moveforfree.com Bubba May 210-691-3178 Nu Edge Realty Nick Pierce 512-560-8343 Recycling Services Austin Resource Recovery Teresa Chapman 512-974-9727 Remodeling BAC Products Inc Chris Hoker 512-259-1660 Brecca Construction LLC Tania Dupuis 512-563-8839 Build Right Construction Fortunato Gomez 512-545-5080 Painting Connection Robier Rodriguez 806-445-6791 Remodeling & RepairBuilding Contractor A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration John Keenan 512-610-3015 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Ser. LLC Customer Service 877-242-6748 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-903-9173 Infinite Exteriors Construction Chris Macias 512-386-3854 Ingenium Construction Company Todd Gold 512-721-0366 J4 Development Chris Burgy 512-380-1242


J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 JMI Contractors Melissa Vale 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-569-8550 One Eighty Construction Travis Case 512-505-1023 Oneway Renovations, Inc Amador Verastegui 512-740-7206 Protractor Services Maisie Dickerson 512-282-5722 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 Swet Construction Group Frank Hutchinson 321-594-5569 TBC Services, LLC Tom Burghart 512-217-8020 UCS Ben Wells 512-385-6600 Renovation Products BAC Products Inc Chris Hoker 512-259-1660 VIMA Decor, Ltd Maia Jimenez 512-522-8130 Renovations Austin Apartment Renovations David Coulter 512-924-6976 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Crestmark Construction Services Brenda Nite 713-426-6161 CTI Construction Ray Logan 830-857-5944 Gage Multifamily Services Rich Trepanier 512-903-9173 J4 Development Chris Burgy 512-380-1242 Lightning Electrical, LLC Rick Morgan 512-569-8550 One Eighty Construction Travis Case 512-505-1023 UCS Ben Wells 512-385-6600

Renter Insurance ePremium Insurance Ann Padgett 830-708-8970 RealPage, Inc. Stacey Blackwell 972-820-3000 Replacement Windows Brecca Construction LLC Tania Dupuis 512-563-8839 Resident Screening Service HomeMe Reggie Shipman 310-227-4693 National Tenant Network Stacy Howell 800-801-1371 On-Site.com Janis Rossi 408-795-4167 RealPage, Inc. Stacey Blackwell 972-820-3000 ResidentCheck Ian McIntosh 800-491-2580 Tenant Tracker, Inc Troy Pate 800-658-9369 Resurfacing Centex Painting, Inc 512-554-8303 Excalibur Painting, Inc Omar Reyes 512-459-8600 KoolCote of Texas Stacy Perlinger 512-251-5740 NuSurface Jonathan Drolet 512-339-0989 Painting Connection Robier Rodriguez 806-445-6791 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Retaining Walls Camp Construction Peter Flynn 512-394-1111 JMI Contractors Melissa Vale 210-492-8181 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901 Risk Management Liberty Rent Guarantee Mike Abraham 402-206-1840 Rodent Control Absolute Pest Management David Burnett 512-444-0262 Pest Management, Inc Sarah McElwee 800-291-7378 Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GPS Roof Leak Repair Trey King 888-958-5048 JMI Contractors Melissa Vale 210-492-8181 LSR Multifamily June Hunter 2148694479 Roofing Consultants Oliver Roofing Systems Rick Brier 512-834-7500 Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Assurance Roofing Dan Keiderling 512-731-9446 Camp Construction Peter Flynn 512-394-1111 Heritage Construction Co, LLC Daphne Flores 512-528-5559 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 Oliver Roofing Systems Rick Brier 512-834-7500 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 Roofs-Cleaning Centex Nice & Clean Adam Merrill 512-750-5552 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 Roofs-Contractors 2 S-D, Inc. Kevin Seelhammer 830-627-2734 A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Assurance Roofing Dan Keiderling 512-731-9446 Bartley Construction Dennis Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Ser. LLC Customer Service 877-242-6748 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 Falcon Construction USA Brent McGrath 512-610-1124 FIDUS Construction Services Lauren Hudler 512-590-2707 GPS Roof Leak Repair Trey King 888-958-5048 Guardian Construction Bill Holcomb 512-250-9478 Heritage Construction Co, LLC Daphne Flores 512-528-5559 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 Jenpro Roofing 512-573-0055 JMI Contractors Melissa Vale 210-492-8181 Keith Barker Roofing and Solar Keith Barker 512-447-7663 LSR Multifamily June Hunter 2148694479 Oliver Roofing Systems Rick Brier 512-834-7500 Protractor Services Maisie Dickerson 512-282-5722 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020 Wilson Roofing Co, Inc Laramie Doyle 512-263-3157 Woods General Contracting, LLC John Woods 817-203-8710 Roofs-Materials

Products and Services

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

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S Safety Equipment Auto-Out Cooktop Fire Protection Robin Williams 817-924-1370 Screens-Door & Window 1st Choice Energy David Malone 512-345-0956 Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Security & Surveillance

Products and Services

Alarmtechs, Inc. Terry Delzeit 281-391-6066 Compound Security Specialist Robert Palmerton 512-444-4283 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Kastle Systems Sultana Nailor 713-620-6748 Pro-Vigil Inc. Jeremy Powell 866-616-1318 Ranger Protection Agency Jean Jarrett 512-637-4965 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Security Cameras ACT Security Group Johnny Atkinson 512-420-9988 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Pro-Vigil Inc. Jeremy Powell 866-616-1318 Statewide Patrol, Inc James McClure 512-326-9411 Swift Access Control Mario Vasquez 512-470-7575 Security Deposits ePremium Insurance Ann Padgett 830-708-8970 Security Guard/Patrol Service ACT Security Group Johnny Atkinson 512-420-9988 Austin Patrol Services Jim Wakefield 512-888-9489

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Executive Security Systems Shauna Gibson 512-458-2258 Ranger Protection Agency Jean Jarrett 512-637-4965 Sentry Security & Investigations, LP Alan Trevino 512-206-0515 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Statewide Patrol, Inc James McClure 512-326-9411 Security Systems Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Kastle Systems Sultana Nailor 713-620-6748 KeyWarden Systems Partners, LLP Byron Alexander 830-214-0867 Site Safe Security Kim Bourgeois 281.726.7810 Sewer & Drain Cleaning-Service Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527 Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527 Sheet Metal Oliver Roofing Systems Rick Brier 512-834-7500 Sheetrock Repair Brecca Construction LLC Tania Dupuis 512-563-8839 Excalibur Painting, Inc Omar Reyes 512-459-8600 Nadeau Painting Specialist Dennis Nadeau 512-442-3700 Short Term Leasing BNB Shield Jacques Casimir 832 229 4984

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Roto-Rooter Service Co. Jason Carter 512-836-8925 Siding Brecca Construction LLC Tania Dupuis 512-563-8839 Siding-Contractors A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478 Ingenium Construction Company Todd Gold 512-721-0366 Jenpro Roofing 512-573-0055 JMI Contractors Melissa Vale 210-492-8181 Protractor Services Maisie Dickerson 512-282-5722 Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554 Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937 APAC Wheeler Coatings & Asphalt, Inc Kim Tiefke 512-861-7100 Executive Signs Austin Jacob Dotson 512-292-9939 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676 Fastsigns Office Manager 512-454-9956 Image 360 Gordon Stehr 512-436-0134

Signs West Jim Ashley 512-282-5001 Small Business Bank TruWest Credit Union Michael Gandy 512-252-6007 Sound Systems & Equipment Alarmtechs, Inc. Terry Delzeit 281-391-6066 Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226 Sprinklers-Automatic-Fire American Fire Systems Craig Branstetter 713-466-9898 Sprinklers-Garden & Lawn Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264 Staffing Services Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030 Star Personnel Victor Garcia 832-242-6800 Stairs Meyer Smith, Inc Walt Meyer 512-472-0505 Swift Access Control Mario Vasquez 512-470-7575 TBC Services, LLC Tom Burghart 512-217-8020 Storage Unit Facility Two Men And A Truck Erica Diaz 512-416-6800 Stucco & Exterior Coating Contractor 2 S-D, Inc. Kevin Seelhammer 830-627-2734 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Contractors, Inc. Brian Scott 512-733-0600 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Melissa Vale 210-492-8181


Keith Barker Roofing and Solar Keith Barker 512-447-7663 Subfloor Repair Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Ingenium Construction Company Todd Gold 512-721-0366 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966 Submetering Systems Minol USA Lynne Young 713-516-0377 RealPage, Inc. Stacey Blackwell 972-820-3000 Swimming Pool Code Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 Leslies Swimming Pool Supplies Larry Graham 512-832-0091 Swimming Pool-Contractors Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 Premier Fiberglass, Inc Sherri Fowler 512-282-3322 Swimming Pool-Maintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304 HD Supply Kendall Wood 512-584-7432 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 Leslies Swimming Pool Supplies Larry Graham 512-832-0091

Maintenance Supply HQ Jeff Feldhaus 512-335-6700 Swimming PoolRepair & Renovation Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 JMI Contractors Melissa Vale 210-492-8181 KoolCote of Texas Stacy Perlinger 512-251-5740 Premier Fiberglass, Inc Sherri Fowler 512-282-3322 Sundek of Austin Rick Hubbard 512-928-8000

T Tax Consultants Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800 Telecommunications Service AT&T Connected Communities Ryan Worley 512-438-6314 Kings III Emergency Communications Gary Weldon 512-992-4134 Slingshot, Inc Colin Lancashire 512-965-5720 Telephone-Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206 Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134 Television Google Fiber Evan Vandarwarka 425-442-7498 Television-Cable Time Warner Cable Javier Salinas 877-859-9922 Temporary Personnel BG Staffing Nikki Burleson 512-481-1234 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860

Tenant Screening Service AmRent Lisa Rusie 8555322883 CoreLogic SafeRent Jason Pitzel 713-252-8515 HomeMe Reggie Shipman 310-227-4693 RealPage, Inc. Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369 Termite Control Absolute Pest Management David Burnett 512-444-0262 Certified Termite & Pest Control Scott Young 512-676-0828 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc Sarah McElwee 800-291-7378 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Arleen Valdez 512-476-2847 Tile and Grout Cleaning Abluent Cleaning Services Daniel Salazar 512-777-9249 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 UCS Ben Wells 512-385-6600 Tile Sales & InstallationCeramic Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Lone Star Carpet Lee Moerbe 512-836-9311 Rasa Floors Daniel Pena 512-371-9966

Tile Sales & InstallationNon-ceramic Brecca Construction LLC Tania Dupuis 512-563-8839 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Rasa Floors Daniel Pena 512-371-9966 Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000 Reliant Towing Mark Schroeder 512-363-5900 Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000 Reliant Towing Mark Schroeder 512-363-5900 Training-Sales & Marketing

Products and Services

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226 Transportation Capital Metro Lonny Stern 512-389-7509 Trash Containers Republic Services Stephen Kanarek 512-247-5647 Trash Hauling At Your Disposal - Waste Services Inc Victoria Fikes 512-769-0476 Bio-One Austin Matt Mistica 512-897-9193 Central Texas Refuse, Inc Vic Thomas 512-243-2833 IREP Veronica Diaz 512-587-2186 Pro Valet Trash Patrick Kelley 512-751-2900 Progressive Waste Solutions Kim Stone 512-251-5622

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Republic Services Stephen Kanarek 512-247-5647 Valet Waste, LLC Eric Leonard 512-593-0243 Trash Removal Austin Resource Recovery Teresa Chapman 512-974-9727 Austin Trash Valet Nizar Hakiki 512-554-5555 Bio-One Austin Matt Mistica 512-897-9193 Central Waste Management Justin Behrmann 5127838898 IREP Veronica Diaz 512-587-2186 Pro Valet Trash Patrick Kelley 512-751-2900 Republic Services Stephen Kanarek 512-247-5647 Waste Consolidators, Inc Patrick Lewis 512-290-3601 White’s Trash Services Benjamin White 832-529-7411 Tree-Insect & Disease Control

Products and Services

Certified Arbor Care, Inc Lee Evans 512-671-8733 Davey Tree Expert Co. Daniel Hunsicker 512-451-4986 Pest Management, Inc Sarah McElwee 800-291-7378 Tree-Maintenance Service Certified Arbor Care, Inc Lee Evans 512-671-8733 Davey Tree Expert Co. Daniel Hunsicker 512-451-4986 JMI Contractors Melissa Vale 210-492-8181 Merit Service Solutions 512-834-0123 Premium Cuts Lawn Service & Maint. Jeannette Wagoner 512-252-2264 Trophies & Plaques Longhorn Trophies, Inc. Don McGraw 512-454-8684

U Uniforms Ice Blue Advertising Chuck Littlepage 832-437-0904 Utilities-Billing Service Hocutt, Inc. Kevin Hammer 214-381-9991

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Performance Utility Management & Billing, LLC Johnathan Rice 512-394-8359 Utilities-Management Performance Utility Management & Billing, LLC Johnathan Rice 512-394-8359 Utility Billing Hocutt, Inc. Kevin Hammer 214-381-9991 Minol USA Lynne Young 713-516-0377 Southwest Utility Billing, LLC Andrew Leach 281-306-0244 Utility Consultant Performance Utility Management & Billing, LLC Johnathan Rice 512-394-8359 Utility Evaluation Performance Utility Management & Billing, LLC Johnathan Rice 512-394-8359

V Valet Trash Central Waste Management Justin Behrmann 5127838898 Door Side Valet Trash David Simes 737-222-9177 Pro Valet Trash Patrick Kelley 512-751-2900 VIP Waste Solutions, LLC Timothy Abney 877-349-0340 Waste Consolidators, Inc Patrick Lewis 512-290-3601 Valet Waste Pick Up Austin Trash Valet Nizar Hakiki 512-554-5555 Door Side Valet Trash David Simes 737-222-9177 GreenThumb Compost LLC Tom Rutz 512-369-0998 Pro Valet Trash Patrick Kelley 512-751-2900 Valet Waste, LLC Eric Leonard 512-593-0243 Waste Away, LLC Ron Walser 866-999-2929 Waste Consolidators, Inc Patrick Lewis 512-290-3601 White’s Trash Services Benjamin White 832-529-7411

Vending American Beverage Consolidators DAnne Doga 512-418-1160 Video Productions Capture The Market Beth Doty 866-778-7719 For Rent Media Solutions Heather Cotten 512-326-1133 FunFlicks Outdoor Movies Darrell Landers 512-501-6362

W Wall Coverings Sherwin Williams Company Jay Piersall 512-844-2309 Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377 Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Commercial Equipment Company Andy Northup 972-991-9274 Luxe Appliances Mitchell Andrus 512-940-1023 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597 Washer/Dryer-Sales Appliance Warehouse Tina LeBlanc 512-748-7515 Commercial Equipment Company Andy Northup 972-991-9274 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597 Waste & Recycling Consulting Waste Consolidators, Inc Patrick Lewis 512-290-3601 Waste Management Daniel Rumsey 512-272-6232 Waste Disposal/Recycling At Your Disposal - Waste Services Inc Victoria Fikes 512-769-0476 Dog Paws Chris Thomas 281-627-1657 GreenThumb Compost LLC Tom Rutz 512-369-0998

Pro Valet Trash Patrick Kelley 512-751-2900 Progressive Waste Solutions Kim Stone 512-251-5622 Republic Services Stephen Kanarek 512-247-5647 Texas Disposal Systems Dennis Hobbs 512-421-1359 Waste Away, LLC Ron Walser 866-999-2929 Waste Consolidators, Inc Patrick Lewis 512-290-3601 Waste Management Daniel Rumsey 512-272-6232 Water Heaters & Boilers A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Roto-Rooter Service Co. Jason Carter 512-836-8925 Sustain-Ability Solutions Gerardo Medrano 888-657-7582 Vamvoras, Ltd Jeff Fox 512-994-7527 Water Services Texas Portable Water Softener Co Blain Abbott 512-413-2140 Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 Hocutt, Inc. Kevin Hammer 214-381-9991 Southwest Utility Billing, LLC Andrew Leach 281-306-0244 Sustain-Ability Solutions Gerardo Medrano 888-657-7582 Water-Extraction Abluent Cleaning Services Daniel Salazar 512-777-9249 Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Colors Unlimited Rob Tatrow 512-339-3023 Green One Services Derrick Glasper 512-945-4143 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Restoration King Miles Hanson 512-640-5464


Spot Be Gone Eric Ho 512-788-8763 The Steam Team Ashtynn Smith 512-739-7237 The Steamery ATX Tres Davis 512-551-9753 UCS Ben Wells 512-385-6600 Welding Excalibur Painting, Inc Omar Reyes 512-459-8600 JMI Contractors Melissa Vale 210-492-8181 Meyer Smith, Inc Walt Meyer 512-472-0505 Swift Access Control Mario Vasquez 512-470-7575 TBC Services, LLC Tom Burghart 512-217-8020 Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Kendall Wood 512-584-7432 Windows-Dealers Ameristar Screen and Glass CJ Reed 512-910-3050 Wood Floor Sales & Installation Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

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NOVEMBER / DECEMBER /

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Keep Your Residents Happy with a WASH Laundry Room WASH laundry rooms offer the ultimate in convenience for your residents, with the latest technology-based amenities and unsurpassed service. • 24/7 live answers to service calls. • Electronic card systems for easy payment. • Quick response to service calls — typically within 12 business hours. • FIXLAUNDRY mobile app and online service portal. • ENERGY STAR-rated machines and green practices that focus on conservation. • Online laundry monitoring to see if machines are available or laundry is done. Plus, we offer a six-month, no-obligation trial on all new laundry room leases. Call Michael J. Gagliardi, District Sales Manager, at 737.226.2597 or email mgagliardi@washlaundry.com to learn more about the many options we offer and request a quote on the one that’s right for you.

737.226.2597 www.washlaundry.com

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/ W I N D O W O N R E N TA L H O U S I N G


INTRODUCING: ONLINE SERVICE PORTAL FEATURES: * INVOICE ACCESS 24/7 * UNIT HISTORY DETAIL * UPCOMING SCHEDULED ORDERS * ACCOUNT STATEMENT MAKING IT EASIER TO DO BUSINESS WITH DIXIE CARPET. * CONTACT YOUR LOCAL www.dixiecarpet.com SALES REP TODAY!*

(512) 442-6927

Rick Bastian (512) 497-1457 rickb@dixiecarpet.com

Tim Broxson (512) 626-7803 timb@dixiecarpet.com

*CARPET * VINYL * *VINYL PLANK * *LAMINATE* * HARDWOOD * *CERAMIC TILE * *SUBFLOOR REPAIRS* *BACKSPLASHES*

Pennie Pyterek (512) 845-0734 penniep@dixiecarpet.com

Derek Wallace (512) 298-7773 derekw@dixiecarpet.com

* Serving Houston, Austin, Dallas, San Antonio, Corpus Christi & surrounding areas Since 1970 *

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Austin Apartment Association 8620 Burnet Rd. #475 TPI-7922_ThanksgivingAd_final-Austin.pdf Austin, TX 78757

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX 1

9/6/16

10:50 AM

GIVING

THANKS

From our family to yours, thanks. During this special season, TPI Construction & Painting gives thanks for our many friends in the apartment industry. Customers. Suppliers. Associates. All those who have—for more than 30 years—been instrumental to

TPIinc.com 888.668.7986

our success. We are grateful for your loyalty and friendship. From our family to yours, many thanks and Happy Thanksgiving.

Let’s work together

Window on rental housing - November/December 2016  

The official publication of the Austin Apartment Association

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