Window on rental housing mayjune 2018

ON RENTAL HOUSING

M AY J U N E 2 0 1 8

Eri CO-CHA HINEc Wa IR S PO tso OL & n S

AIR is CO-CH arqu M a n hon CORT

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IT’S TIME FOR T GREATEST

ON EARTH! (PAGE 24) T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

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CONTENTS MAY / JUNE 2018 ISSUE

FEATURES 16 Brand It

How to effectively showcase your greatness

18 Spring Golf

at Top Golf, a recap of the fun

20 Email Marketing

Using digital media marketing tactics

22 Vegas Night

Sponsor photos and event recap

27 Apartment PAC Austin Recap of Feb. 21 reception

24

14 Property of the AAA’s 2018 Trade Show

Step right up folks, to the Greatest Trade Show on Earth, May 8, and prepare to be amazed and entertained!

Year Finalists June 8 event information

28 AAA Business Exchange

Event registration flyer

AAA Outreach 25 Trade Show 2018 29 May 8 event information

May 10 event information

M AY H / J U N E /

3

AUST

Austin Apartment Association

EN IN APARTM T ASSOCIATION

20

PROPERTY OF THE YEAR AND INSTALLATION OF

2 0 1 7 -2 018

Officers 18

The Official Publication of the

JUNE 8

AUSTIN APARTMENT ASSOCIATION

IN EV E RY I SSUE

8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director

5 6 8 10 12

Leadership Calendar President’s Perspective Industry Update New Members

13 30 32 36 38

Kristan Arrona

Diamond Sponsors Education Opportunities Law in Order Market Report Products/Services Directory

Editor Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com

IFC Austin Energy

41 Austin Estate Gate

1

Gage Multifamily

41 Ameristar

2

Camp Construction

43 Global Restoration

7

Century AC Supply

43 Homeland Staffing, Inc.

53 Compound Security Specialists 55 Ameristar 57 Maintenance Supply Headquarters

Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com

17 ZipCodeXpress

45 Charter Furniture

21 Austin Energy EV

47 BG Multifamily

Jerrica Deloney, Director of Education jerrica@austinaptassoc.com

37 Rago Personnel

49 CSC Serviceworks

IBC Affordable Screens and Glass

39 CORT

51 Royal Manufacturing

OBC JMI Contractors

Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development robbie@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.GraphicEngine.net

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ADVE RTI SE R I N DE X

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59 WASH

The advertising and article submission deadline for the July/August 2018 issue of Window on Rental Housing is May 15, 2018. The advertising and article submission deadline for the Sept/Oct 2018 issue of Window on Rental Housing is July 15, 2018. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2017 -2018 EX ECUTIV E COMMIT TEE

2017-2018 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Angel Davila, CAMT, Rainier Management Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Sam Levassar, Camp Construction Shonna Marquis, CAS, CORT

Dwayne Stewart

Renee Zahn

Eric Watson

Karen Temborius

President

CAM, NALP, ARM, CPM Greystar President-elect

CAMTII, CAS Hines Pool & Spa Vice President

CPM Westdale Secretary/Treasurer

Kim McCorkle Stephanie Naylor, CAS, Flooring Warehouse Terri Needham, CAS, PS Landscapes Lindsey Osborne, CAS, CORT Stephanie Petersen, CAM Bluebonnet Commercial Management Christi Pyle, Churchill Forge Properties Tracy Slappey-Scott, Pinnacle Missy Sterns, LDG Development

Stephani Park

Christy Sanchez,

Theresa Ebner

Oden Hughes VP at Large

CAM, CPM Alliance Residential VP at Large

CAM, CAPS, CPM LDG Development Immediate Past President

Lyndsay Hanes, CPM, Lantower Luxury Living Katya Watson, Greystar Ben Wells, CAS, UCS

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait* (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07)

Sandy Eckhardt (12-13) Robbie Robinson (14-15) Gus Villegas (15-16) Theresa Ebner (16-17) *deceased

2 017- 2018 COMMIT TEE CH AIR PER SONS Austin Supervisors Council Shannon Green Christi Pyle Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud, CAS Stephanie Naylor, CAS Community Outreach Lindsay Doud Michael Garcia, CAM, CAPS Anna Samaratunga, CAS Education Advisory Council Dedra Bouffard, CAM

Food Drive Stephanie Naylor, CAS Terri Needham, CAS Paige Russell Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Theresa Ebner, CAM, CAPS, CPM Legislative Christy Sanchez, CAM, CPM Karen Temborius, CPM Katya Watson

Membership A Team Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team Cindi Bewley Ryan Harmon Political Action Theresa Ebner, CAM, CAPS, ARM Sandy Eckhardt

Products & Services Council Eric Watson, CAMTII, CAS, Chair Shonna Marquis, CAS, Chair-elect Lindsey Osborne, CAS, Vice Chair Sam Levassar Immediate Past Chair

NextGen Rachel Bostick, NALP, CAM Shay Mickler

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth Chelsea Kneeland, CAS Toni Rackley Anna Samaratunga, CAS

Texas Apartment Association 512-479‑6252

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm

National Apartment Association 703‑518‑6141

M AY / J U N E /

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Calendar of EVENTS MAY 2018 DATE EVENT

PLACE

TIME

1 Legislative Committee – CLOSED MEETING

AAA 9:30am 8 AAA TRADE SHOW: The Greatest

Trade Show On Earth! Palmer Events Center 4pm-8pm

15-18 NALP Credential Course

AAA 8:30am-4:30pm

15 Ambassadors/A-Team

AAA

9am

15 Mentors/M-Team

AAA

10am

17

Learn at Lunch: A/C Basics

AAA

12pm-1pm

22

Conflict Resolution: Internal & External Interactions

AAA 8:30am-11:30am

22

NextGen Committee

AAA

23

Leasing Bootcamp

AAA 8:30am-11:30am

12pm

25&28 AAA Office Closed for Memorial Day

6

29

Executive Committee – CLOSED MEETING

Headliner’s Club

29

AAA Board of Directors

AAA 5pm

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JUNE 2018 DATE EVENT

5

Legislative Committee – CLOSED MEETING

TIME

AAA

9:30am

8 Property of the Year

& Installation of Officers

Hyatt Regency Downtown 7pm-10pm

12-16 NAA Apartmentalize

San Diego, CA

21

Learn at Lunch: Your #1 Amenity – The Pool

AAA

12pm-1pm

AAA

9am

ROI Exchange: Life of a Resident – Marketing & Retention AAA

11:45am-1pm

26 Communication

Advisory Committee 12pm

PLACE

26

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10 Outreach Volunteer Event:

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M AY / J U N E /

7

President’s

PERSPECTIVE A PRESIDENT’S RESTROSPECTIVE ON HIS FIRST YEAR’S HIGHLIGHTS What a year! I can’t believe it was just ten months ago that I was sworn in.

I

t truly has been an honor leading such a wonderful association and I appreciate everything that our dedicated volunteers have done over this last year. We have seen so many accomplishments this year and I wanted to give kudos to each committee chair as well as the committee members and volunteers.

I appreciate everything that our dedicated volunteers have done over this last year.

8

Legislative Committee: Lead by AAA staffer Paul Cauduro and chaired by Karen Temborius, Christy Sanchez, and Katya Watson. The legislative committee was kept very busy this year. Some of the most significant items were staying involved in the Code Next process (rewriting of the city’s municipal land development code), special meetings with council members to discuss topics like the effect of property taxes on rental rates, code enforcement, and the permitting process. The committee was instrumental in getting city officials to meet with the committee to discuss the new carbon monoxide detector ordinance as well as the swimming pool permit

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inspection process. Other items that kept them busy were involvement in the annual permit discussion, tax abatement for property owners, and working with the city on the development of a criminal background guidebook for property owners to use as a best practices guide.

Ambassadors A Team: Led by AAA staffer Robbie Robinson and chaired by Amanda Seamans and Beverly Boyd Miller. The Ambassadors introduced using ribbon cutting ceremonies and revamped the site surveys to be more streamlined.

Mentors M Team: Also led by AAA staffer Robbie Robinson and chaired by Cindi Bewley and Ryan Harmon. The Mentors Team kicked off their first year with a bang.

They have gathered an excellent group of mentors to welcome in new supplier members and mentor them on how to get the most from their association membership. Their first new member mix and mingle happy

Dwayne Stewart

Churchill Forge Properties 2017-2018 AAA President

hour was a huge success with 17 new supplier members attending!

Austin Supervisor’s Council: Led

by AAA staffer Kristan Arrona and chaired by Christi Pyle and Shannon Green met several times this past year to discuss industry standards, local events and best practices.

Community Outreach: Led by AAA staffer Jennifer Cox and chaired by Anna Samaratunga, Lindsay Doud, and Michael Garcia. The Community Outreach committee did a phenomenal job this year by assisting with the Food Drive, volunteering for the back to school drive as well as dressing up to take pictures that benefitted Brady’s Bridge.

Doc& Gale Young Food Drive: Led by AAA staffer Jennifer Cox and chaired by Paige Russell, Stephanie Naylor, and Terri Needham. The committee really focused on making this a record year in honor of Doc Young. Through hard work by many

volunteers and heartfelt donations, the Food Drive raised over $70,000 to provide Thanksgiving meals to Austin area families! Doc would have been so proud.

COMAC: Led by AAA staffer Jennifer Cox and chaired by Stephanie Naylor and Lindsay Doud. The committee focused on more online engagement by increasing Facebook Live moments and improving the AAA Facebook page to make it a more exciting place to interact with peers. Facebook likes have grown to almost 2,500 this year. Windows magazine got a fresh new look this year and the publication online was improved to be able to share content with Facebook and LinkedIn. The email advertising was sold out every month! They also saw much success with the AAA website, as the site had over 10,000 page views each month.

seminar titled “Dealing with Difficult People” as well as helping to grow our Facebook page members from 249 to 336 members this year.

Investment Committee: Led by AAA staffer Kristan Arrona and chaired by Ben Wells and Colleen Grahn. Quarterly meetings were held Enclave Investors to review the details of the associations investments. Even with a volatile first quarter of 2018, the AAA portfolio has performed very well this year.

Education Advisory Council: Led by AAA staffer Jerrica Deloney and chaired by Dedra Bouffard. The

shutterstock

PAC: Led by AAA staffer Paul Cauduro and chaired

by Sandy Eckhardt and Theresa Ebner, the Political Action Committee – or Apartment PAC Austin – engaged with members and raised much needed PAC funds to give our industry a voice in local, state and national politics Young Professionals/NextGen: Led by AAA staffer Robbie Robinson and chaired by Rachael Bostick and Shay Mickler. The committee made a successful shift from recruiting committee members from an “age” basis to a “new leader” basis, which generated a lot of excitement and it showed in the increased attendance at each meeting/event. Monthly social events helped cultivate new relationships and networking opportunities.

We also saw a substantial increase in attendees from the Austin NextGen at the TAA Board of Director’s meeting in February. NextGen committee members also added an education

committee was very successful this year by substantially increasing the number of attendees to each meeting.

All the involvement led to modifications to the Property of the Year judging process, and a new meeting format to generate more “task force” oriented meetings. Overall education classroom attendance showed a marked increase.

Education Foundation Board: Led by AAA staffer Kristan Arrona and chaired by Brooke Mahoney. The AAAEF foundation has been developed around a unified mission and the awareness campaign has been officially kicked off thanks to creative

efforts from Jennifer Cox and the selected board. Initial efforts will include the distribution of the James Solt scholarship and the Rich Ellmer scholarship. We are excited as the Solt scholarship will provide monies towards NAAEI credentials for our aspiring members. And the Ellmer scholarship will focus on continued partnership with Goodwill, ACC, and local education opportunities to introduce new talent to our industry.

Lyceum Taskforce: Led by AAA staffer Kristan Arrona and chaired by Colleen Grahn and Stephanie Naylor. Stephanie and Colleen worked hard on creative new ideas to improve the curriculum and the students experience. Among those ideas were adding a section to the curriculum about Leadership and Emotional Intelligence and the first ever class project involving community service by making breakfast at the Ronald McDonald House.

I would like to personally thank all the chairs, committee members, volunteers and our members that participated in events, for making this a wonderful year.

I am sure our volunteers will continue to contribute in the future and hope that their hard work has inspired future volunteers to get involved.

I also want to thank the AAA staff - Kristan Arrona, Jennifer Cox, Dana Bolz, Jerrica Deloney, Jeanette Gonzalez, Amy Magnuson, Robbie Robinson, and Paul Cauduro - for all their hard work and support. You all exemplify what an association professional should be. Along with the staff ’s regular responsibilities, they also had to take on a change from anniversary date membership renewals to the renewals all occurring in January. Like many organizations, our association is not immune to employee turnover. With two vacancies to fill this year, the whole team jumped in to cover those extra duties and make sure our members’ needs were met!

You all exemplify what an association professional should be.

M AY / J U N E /

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Industry UPDATE INDUSTRY ADVOCACY IS WIDE-RANGING AND NEVER-ENDING

By Paul Cauduro AAA Director of Government Relations

CodeNEXT DEBATE GOES TO CITY COUNCIL

All AA members are strongly encouraged to examine the land use zoning changes proposed for their property and properties in the surrounding area.

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CodeNEXT, the new land development code and zoning map for the entire City of Austin, is entering the final phase the adoption process. Maybe. If the document can survive the public hearing and council amendment process, as well as the legalities of a citizen petition aimed at putting it on the November ballot for citizen not city council approval, the code should be approved by the end of the summer.

Once approved the code will establish new building setback lines, new building height requirements, new parking requirements and other development and re-development requirements for a vast amount of both occupied and unoccupied properties in the city. All AA members are strongly encouraged to examine the land use zoning changes proposed for their property and properties in the surrounding area. To view the proposed changes, go to www.austintexas.gov/department/codenext.

The document that will be debated and amended by the city council in the weeks ahead is the third and final draft version. Each of the previous versions has been met with its own controversy surrounding the potential impacts to existing neighborhoods.

The third draft lessons the neighborhood impacts by placing more growth and apartment housing along the corri-

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dors. The plan also greatly expands the use of density bonus programs that allows more building height or bulk in exchange for including affordable units in the project.

Last year the Austin Apartment Association joined the Evolve Austin coalition to amplify our engagement in the CodeNEXT approval process.

Evolve Austin is a broad-based coalition of business and advocacy groups united in support of removing regulatory barriers to development and streamlining the opportunity to build and re-develop a variety of attached and detached wall housing to meet demand.

To date, the coalition has been effective in securing changes to the document that increase housing, but many issues remain in the third draft version and will be raised in the pending public debate.

If you have comments about CodeNEXT or wish to know more about the Evolve Austin coalition contact paul@austinaptassoc.com.

NAA MEMBERS ADVOCATE FOR ALL On March 14, apartment industry professionals from all over the country gathered in Washington, D.C. for the NAA’s Advocate Conference. This is the

industry’s largest advocacy event and is dedicated to having the grassroots of the industry members advocate the issues with their members of Congress in their Washington, D.C. office.

At last year’s conference much of the focus was centered on advocating for tax reform. Late last year the apartment industry’s objectives were largely met when comprehensive tax reform legislation was signed into law and included key provisions sought by our industry.

Without resting on laurels, the National Apartment Association is taking aim at resolving new issues confronting the industry as well as a few issues that have lingered on the industry’s agenda.

Data Security As an important new issue for our times, Congress continues to pursue data breach and cybersecurity legislation and the apartment industry seeks the adoption of reasonable approaches to safeguard consumer privacy and thwart cyberattacks. Currently, rental AAA advocacy team members join with members of the Houston Apartment Association meet with U.S. Representative Michael McCaul’s staff. Representative McCaul represents Texas’ 10th District that stretches from the northern tip of Lake Travis eastward across northcentral Austin to northeast Houston including the cities of Katy, Cypress and Tomball.

AAA advocacy team members huddle outside U.S. Representative Lloyd Doggett’s office before meeting with his staff to discuss cyber-security, infrastructure, flood insurance and frivolously disability access lawsuits.

housing operators, like all businesses, must comply with a patchwork of 48 different state laws governing data security, breach notification & privacy standards. The NAA and its members advocated that the House & Senate advance legislation that provides for: • Federal preemption of existing state data security, privacy and breach notification laws.

• A reasonable, flexible and scalable national standard for data protection and that this standard consider the needs and available resources of small and large businesses as well as the sensitivity of the data in question.

• Financial and legal liability being assigned to the entity that actually suffered the data breach—especially in the case of third party providers.

• A requirement that third-party providers notify their customers of any breach and allow them to notify the consumer, if they so choose.

ADA Right to Cure While this issue has lingered on the industry’s advocacy agenda in recent years the number of ADA public accommodation/access lawsuits driven by financial gain, not improvements to access for people with disabilities, continues to grow. Fortunately, our efforts have produced results.

The House passed bipartisan legislation on February 15, 2018 (H.R. 620)

to address frivolous ADA lawsuits that would provide a business owner with up to 120 days to cure an alleged ADA design defect prior to the initiation of a lawsuit. This speeds remedies for the disabled and creates an important disincentive for complaints motivated purely for financial gain.

During our recent group advocacy effort the emphasis was to thank the House members who voted to approve the bill and encourage Senators to introduce a companion measure and get it passed for the President’s signature.

Flood Insurance The National Flood Insurance Program (NFIP) ensures access for all multifamily projects to affordable flood insurance, which is required for all federally backed mortgages. Despite past advocacy efforts, this important program has been operating on short-term extensions. The NAA continued its push for the long-term viability of the program.

Because many multifamily properties need the NFIP for some or all of their flood insurance coverage the long-term viability of the NFIP is critical to lessen taxpayer funded disaster assistance and help apartment communities mitigate risk and protect properties. Included in the NAA’s idea of long-term viability is a more viable private market to allow for rental property owners the flexibility to better

mitigate their flood risk.

Other aspects of the program discussed with members of Congress included: • Allowing NFIP umbrella coverage for owners of multiple properties or garden style communities so that owners do not have to obtain individual coverage for every structure on the property.

• The call to expand the NFIP to include Business Interruption coverage for rental properties • The need for the NFIP to provide Replacement Cost Value (RCV) instead of Actual Cost Value (ACV) to damaged rental properties, and; • Increasing apartment communities’ access to current flood mitigation funding and programs

Infrastructure The NAA membership believes that any major investment in the nation’s infrastructure should seek to remove barriers to housing development and rehabilitation. A cooperative approach to housing and infrastructure planning maximizes benefit and promotes efficiencies in transportation, land use and public works.

The Administration has proposed a $1.5 trillion plan to expand and revitalize the nation’s infrastructure. If passed the funding would open areas to needed apartment growth and improve existing communities. As a new issue on the NAA advocacy agenda, the members pressed Congress to ensure that an infrastructure package addresses housing and supports measures that drive new investment in housing, promotes transit-oriented and high-density development and funds community-level infrastructure needs.

Obviously, time will tell if the advocacy efforts on these issues helped advanced the discussion. What is certain is that having hundreds of apartments professional from all levels of an industry that is responsible for more than 12.3 million jobs and $1.3 trillion to local economies on Capitol Hill at the same time did leave a positive impression on the 435 Congressional offices visited in our nation’s capital.

The Administration has proposed a $1.5 trillion plan to expand and revitalize the nation’s infrastructure.

For more information about these issues go to www.naa.org of contact the AAA office.

M AY / J U N E /

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New MEMBERS AAA welcomes these new members who joined the association between February 1, 2018 and March 31, 2018. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS American Campus Communities Number of reported units: 134

Good Harbor Management Number of reported units: 712

Kagarlitsky (Roman) Properties Number of reported units: 1

NEW SUPPLIER MEMBERS

Answering Service

Apartment Lines Scott Dunham 391 E. Las Colinas Blvd Ste 130-601 Irving, TX 75039 800-583-7769 www.apartmentlines.com

Cleaning Service

ApartmentCleans.com John Hartley PO Box 142815 Austin, TX 78714 512-436-5770 www.apartmentcleans.com

Door Hardware

Assa Abloy Brooke Bastin 20214 Jove Oak San Antonio, TX 78259 210-243-6513 www.assaabloydss.com

Collections

Assurant Patrick Regan 11222 Quail Roost Drive Miami, FL 33157 877-277-4811

Communications

AT&T Jessica Munoz 2260 E. Imperial Hwy El Segundo, CA 90245 310-964-5289 att.com

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Towing-Impound Service ATX Towing Michael Montoya 1013 W Slaughter Ln Austin, TX 78748 512-400-8655

Tree-Maintenance Service

Austin Tree Surgeons Brad Ridenhour 150 Pemberton Way Austin, TX 78737 512-301-4400 www.austintreesurgeons.com

Computer-Software & Service

CashFlow Pros, LLC Sterling Cooper 401 Congress Ave, Ste 1540 Austin, TX 78701 512-253-8509 www.cashflowpros.cash

Advertising-Internet

Conversion Logix Denise Champion 17921 Bothell Everett Hwy. Ste. 105 Bothell, WA 98012 866-297-4914 www.conversionlogix.com

Landscape - Lighting

CSI LED Valerie Applegate Applegate 1115 Staffordshire Rd Stafford, TX 77477 281-741-2295 www.csiled.com

Delivery Service

D2D Direct, LLC Misty Black 520 Cr 108 # 24 Hutto, TX 78634 512-846-2226 www.d2d-direct.com

Lighting Fixtures & Supplies Greenlogic Lighting & Electric, LLC Rick Alejo 4000 Airline Suite D Houston, TX 77022 713-489-2252 www.greenlogicelectric.com

Employment AgenciesPermanent

Paint Contractors

Resident Retention Programs

A/C-Dealers

Homeland Staffing Inc Zina Hunter 3311 North IH 35 Austin, TX 78722 512-243-7709 www.staffwithus.com

hOp Chris Peifer 801 W 5th St #2006 Austin, TX 78703 813-389-4389 www.hop.life

Roofing Services

Integro Roofing Harley Coons 100 Congress Ave Suite 2000 Austin, TX 78701 512-659-2038 www.integroroofing.com

Parking Lot Maintenance & Marking

LawgicNet - Parking Lot Certification Robert Kowalski 1101 Navasota St, Suite 3 Austin, TX 78702 866-338-7511

Risk Management

LeaseTerm Solutions Debbie Kimball 2675 Paces Ferry Rd Ste 100 Atlanta, GA 30339 888-814-6950 www.leasetermsolutions.com

Make Ready

Rago Personnel LLC Johnny Ramos 4424 Gaines Ranch Loop #625 Austin, TX 78735 512-378-0690 www.ragopersonnel.com

SPC Contracting LLC Michael Smith 28991 IH 10 W Ste 106 Boerne, TX 78006 210-698-0011 www.smithpaintings anantonio.com

Trane Joanna Sturgis 1617 Hutton Drive Carrollton, TX 75006 469-289-8356 www.trane.com/residential

Towing-Wrecker Service Triton Towing Erica Hanlon 3580 Rocking J Rd, Suite 200 Round Rock, TX 78664 512-252-2727

Landscaping-Contractors & Maintenance

Vista Lawn and Landscapes Cliff Lammons 4402 Hunters Lodge Dr Round Rock, TX 78681 512-569-6521 www.vistalawn andlandscapes.com

Janitorial Service

WB Arthur Wendy Van Den Boogerd 100 Precision Dr Ste 101 Buda, TX 78610 512-710-0011

M AY / J U N E /

13

IN AUST

APARTMENT ASSOCIATIO

N

2018 PROPERTY OF THE YEAR

Finalists

The Austin Apartment Association proudly announces the finalists for the 2018 Property of the Year Awards. Winners will be announced at the Property of the Year ceremony, Friday, June 8 at the Hyatt Regency Austin – Downtown.

Emerald 300+ units 2018 Property of the Year Finalists Bexley at Lakeline, Weinstein Properties Broadstone 8 One Hundred, Alliance Residential IMT Southpark, IMT Residential

Emerald 50-299 units 2018 Property of the Year Finalists (tie after blind shops) 7East, Greystar Gibson Flats, Greystar The Whitley, Greystar The Standard at Leander Station, Greystar

Diamond 300+ units 2018 Property of the Year Finalists Bexley at Silverado, Weinstein Properties Villas at Stone Oak Ranch, Greystar Waters at Bluff Springs, Atlantic Housing Foundation

Diamond 50-299 units 2018 Property of the Year Finalists All properties considered for a Property of the Year awards are evaluated on three categories: staff and staff designations, physical/visual inspection and a blind shop of the property. Judges for the staff and physical inspection categories are all members of the Austin Apartment Association. The blind shops are performed by an independent entity. Any property to be considered for an award must first be nominated during the annual call for nominations each fall.

Harris Branch, Capstone Real Estate Services Marquis at Canyon Ridge, CWS Apartment Homes The Reserve at Walnut Creek, Greystar

Lease Up 2018 Property of the Year Finalists

Sapphire 50-299 units 2018 Property of the Year Finalists

1271 San Marcos, Capstone Real Estate Services Estraya Falcon Pointe, Greystar Lenox Boardwalk, Oden Hughes, LLC

Creekstone, Greystar Regal Parc Apartments, Greystar Terrazzo Apartment Homes, Greystar

Mid/High Rise 2018 Property of the Year Finalists

Ruby 300+ units 2018 Property of the Year Finalists

Coldwater Apartments, Greystar SYNC at Mueller, SYNC Residential Riverview Apartments, Berkshire Communities

Balcones Club, Presidium Property Management Northland at Great Hills, Northland Investment Company Solaris, Presidium Property Management

Affordable Housing 2018 Property of the Year Finalists

Ruby 50-299 units 2018 Property of the Year Finalists

Grove Place, Capstone Real Estate Services Paddock at Norwood, Capstone Real Estate Services Villages of Ben White, Capstone Real Estate Services

Element Austin, Presidium Property Management Laurel Woods, Avenue 5 Residential Lincoln Oaks Apartments, Capstone Real Estate Services

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Sapphire 300+ units 2018 Property of the Year Finalists Highlands Hill Country, Berkshire Communities San Marin Apartments, Berkshire Communities The Preserve at Travis Creek, Greystar

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Brand It Sonnie J Sullivan, Oaks on Marketplace BY

C

ompetition within the apartment industry is both fierce and ever changing. Technology continues to grow at a rapid pace which results in an overall change to the way all companies and industries market their business. Banners and bandit signs as the driving force of leads is quickly becoming a thing of the past.

The present consist of review sights, social media and endless apps available to everyone, almost constantly. While this can seem like a daunting challenge, it can be an incredible opportunity to build a timeless presence through the creation and successful implantation of a brand. While marketing is necessary in the promotion of a business, it is nothing without proper branding. The brand is the core. The brand is who you are.

Defining who a business is requires creativity and consistency. Time Magazine states that Americans look at their phone 46 times per day, on average. That results in 46 opportunities for your business to be noticed and stand apart from others. So how do you stand apart?

SHOW LOCAL LOVE

Whether you’re in a tiny town or a trendy neighborhood in a large city, there are always local business and organizations that can be principal component in building a brand that establishes a community presence. Visit local business, share your experience, use their hashtags, check-in at their location, etc. Businesses within your neighborhood are a part of what makes your community appealing and will draw your clientele in. These businesses also thrive on word of mouth and mutual marketing relationships. Local organizations will show their appreciation by creating a positive word of mouth and providing potential referrals.

SHOWCASE YOUR COMMUNITY’S GREATNESS

Amenities are often important in the leasing process.

However, being able to feature your current residents enjoying those amenities and having an excellent experience is much more influential. It gives your prospect the ability to see themselves in your community and imagine what their experiences and lifestyle would be like.

DON’T LET YOUR BUDGET STOP YOU

This can be done simply through sharing consistently within your color scheme. If your colors are blue and gray primarily, long-term followers will likely identify your post through such colors even when quickly scrolling through their news feed.

BRAND & COMMUNITY SPECIFIC HASHTAGS

Catchy hashtags aren’t just for weddings anymore. Seize the opportunity to implement your community name, city, neighborhood and overall lifestyle into hashtags. Also, don’t stray away from hashtags specific to rentals and leasing. #SayYesToTheAddress #LeaseHereLoveHere BRANDING YOUR TOUR

Standing apart is imperative to any successful marketing campaign. Making a tour memorable can be effective in obtaining the lease and remarkable elements can be added on any budget. Consideration should be made to creating a themed WOW fridge, even as simple as extending the branded color pallet into the food and drink items offered in model fridges. Photo props and selfie stations can be made simply and tastefully, then displayed in a model or amenity area.

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Apartment communities vary vastly, not only in features specific to the community but also in the sense of finances.

Not every property is budgeted an overwhelming amount for marketing, promotion and branding. However, limited funds should never cause you to stray from consistently marketing and building your community brand. Use creativity to turn a small budget into a huge memorable item about your property. For example, if you lack in funds to create a mini model considering filling blue and white balloons for the bathtub to mimic bubbles! This will cost next to nothing and I’m certain your prospects won’t soon forget.

With consideration to the tips and tools provided, outshining the competition will come with ease. Successful marketing and branding will aid in driving traffic and leasing apartments.

Its likely that resident retention will also improve greatly by executing and consistently maintaining the original experience that your resident fell in love with in the first place!

Sonnie J Sullivan is Business Manager for Oaks on Marketplace, a Lincoln Property Company property located in Kyle, TX. You may reach her at 512-504-1000.

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Make Sure Your Posts Are Easily Identifiable

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G GOLF N I R SP

AT

TOP GOLF T OP G OL F AU S T I N M A RC H 2 2 , 2 0 1 8

Platinum Sponsors Spring Golf at Top Golf was another huge success! Thanks to AAA member support of this most entertaining event, AAA was able to make a sizeable donation to the Political Action Committee coffers at the local, state and national levels. It was a great afternoon of golf fun, food, drinks and camaraderie at one of Austin’s coolest hangout spots.

Here’s to Top Golf in 2019!

Greg Hill, The Ironwood Group; Terri Needham, PS Landscapes; Sam Levassar, CAMP Construction; Lindsey Osborne, CORT

Gold Sponsors

Toni Rackley, Flooring Warehouse; Anna Samaratunga, Event Co-Chair; Eric Watson, PSC Chair; Nikki Burleson, Event Co-Chair; Ashley Pruden, Apartment Data; Kris Burleson, Gage Multifamily Services; Lindsay Osborne, Event Co-Chair; Chelsea Kneeland, RentPath. (not pictured: Charter Furniture, Maintenance Supply Headquarters)

Silver Sponsors

Arbor Contract Carpet Crystal Clear Pools & Spas CSC Serviceworks Hire Priority Staffing Impact Floors

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Mohawk Industries, Inc Republic Services WASH Multifamily Laundry Systems

Best Individual Golfer – Jay Piersall with Sherwin Williams

Longest Drive – Matt Gaiero with Gage Multifamily Services

First Place Team – Sherwin Williams – awarded by the Platinum Sponsors

Third Place Team – Oldcastle Materials/Wheeler Coatings – awarded by the Platinum Sponsors

Second Place Team – Dixie Carpet – awarded by the Platinum Sponsors

Most Zeros – Valor Fire Protection & The Liberty Group

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How to Develop Leads Through Email Marketing Author: Ashley Tyndall, Criterion B

C

urrently, 3.3 billion people around the world have an email account, which is an astonishing number of potential leads, right at your fingertips. According to Blue Corona, 57% of email subscribers spend 10-60 minutes browsing marketing emails during the week and a message is 5x more likely to be seen in email than via Facebook. Email marketing and automation is far from dead, and is a method that reaches the right people at the right time, and for a lower price than most conventional marketing methods. Since 58% of adults check their email first thing in the morning, it’s imperative for your multifamily property to have an effective email marketing strategy.

important to understand their likes, dislikes, passions, hobbies, relationships, and favorite hang outs.

Once you develop a list of potential residents and create the perfect content for your emails, it’s time to press send. But don’t forget a specific, personalized subject line, which increases opening rates by 29 percent. After you have generated a lead, send follow-up emails with strategic content that will continue to move them closer to renting at your property. If you are unable to dedicate time to personally sending out emails, create an autoresponder.

Remember, the emails should be relatable, educational, and useful for your potential residents.

EMAIL MARKETING BASICS Email marketing is a way for your property to gain awareness, advertise promotions, and lease apartments to your target residents.

Email marketing is cost-effective, environmentally friendly, and a way for you to control who sees your message. You are able to stay connected to your potential and current residents while simultaneously promoting your property. 72% of people who open retail promotional emails are 18 years old or older, and most of them between 35 and 44. This age range often matches the prime targets of many apartment communities.

SOFTWARE FOR EMAIL MARKETING CAMPAIGNS There are a number of email marketing software packages from companies that are devoted to helping you make the best campaigns and tracking their effectiveness. MailChimp helps you create beautiful email campaigns and enables you to analyze your results.

There are three pricing levels: Free, $10 per month, and $199 per month. Campaign Monitor is another software that helps you create professional-grade email campaigns,and allows you to track who is opening your emails and where they are located. Their three pricing levels are $9 per month, $29 per month, and $149 per month. Campaigner is an email automation platform that helps your property get results from email marketing campaigns. The software offers advanced segmentation, A/B split testing, templates, and tracks purchase behavior. They have a variety of pricing options based on the number of contacts your property has, ranging from 1,000 to 10+ million contacts Email marketing not only generates a substantial amount of leads for your property, but it is also a marketing strategy that successfully nurtures your leads. You will stand out to potential residents who are looking for a community that understands their wants and needs. Conduct proper research before developing your campaigns, and you will be well on your way to reaching capacity.

Now that you have targeted your audience, use your homepage to capture interested users. Establish a list of potential renters and place a “Subscribe Now” button on your homepage. This allows the people that you may have missed on your list to still have a chance to become part of your community. The key to successful lead generation and nurturing is consistent messaging that is relevant and enhances your property as a trusted authority in the multifamily community.

DEVELOPING AND NURTURING LEADS People check their phones up to 150 times per day. This gives your property or company multiple opportunities to get on your target residents’ radar, but you have to send the right content at the right time. The term “right content” is broad, but it depends on the market you are targeting and what their interests include. It’s

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Ashley Tyndall is the Director of Corporate Communications for Criterion.B an agency focused on branding and inbound marketing for the commercial real estate industry.

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In today’s complex digital landscape, email marketing is the most commonly used digital media marketing tactic.

Electric lover?

Totally charged.

Š2016 Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.

It’s time to add electric vehicle charging stations to your community. Ask about our rebates.

Start the conversation.

Visit pluginaustin.com A City of Austin Program

Vegas Night FEBRUARY 28, 2018 WESTIN AT THE DOMAIN PLATINUM SPONSORS

Front row: David Burk, Lone Star Carpet; Joshua Clark, Guardian Construction; Michelle Blankenship, Arbor Contract Carpet; Rene Flores, Crystal Clear Pools & Spas; Tony Boatman, Redi Carpet Back row: Jamie Comstock, Firetrol Protection Systems; Eric Leonard, Rasa Floors; Ty Thompson, Mohawk Industries, Inc.; CJ Reed, Ameristar Screen & Glass; Beau Bastian, Dixie Carpet Installations, Inc.

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A special thanks to Vegas Night tri-chairs Rene Flores, Crystal Clear Pools & Spas; Nikki Burleson, BG Multifamily; and Brian Hackworth, Gage Multifamily Services

Josh Parker and Sam Levassar, Camp Construction, present the $500 Grand Prize to winner Marci Journey, Griffis Residential

GOLD SPONSORS

A&A Wrecker and Recovery Alpha Paving Industries BG Multifamily Gage Multifamily Services Hines Pool and Spa Rentpath Shippy Properties The Steam Team UCS Vamvoras Plumbing

SILVER SPONSORS

ApartmentData.com Camp Construction Century AC Supply Flooring Warehouse Impact Floors PS Landscapes Republic Services Robert Madden The Liberty Group Visual Marketing WASH Multifamily Laundry Systems Zillow Group Rentals

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STEP RIGHT UP!

IT’S TIME FOR T GREATEST

on Earth!

By: Eric Watson, CAS, CAMT, CAMT II, Hines Pool & Spa 2017-2018 AAA Vice President and PSC Chair

First just wow! As Vice President of AAA, the thing that worried me the most was choosing a theme for this year’s Trade Show.

I can honestly say one of my true weaknesses is that I am not a very creative person, and this had me fearful for my association life.

I

asked myself and a slew of other people what the theme should be this year. I even asked Kristan what the themes were for the last decade. She provided me with the list and still I came up empty handed. I came up with sports themes which is totally me but it just didn’t feel right either; I mean it just wasn’t original, ya know? Decade themes were played out, movies, TV shows, music, Mardi Gras…all fell flat. Then all the sudden, someone said, “clowns” to me. Yes, that’s it! Clowns! Then I found out Terri Needham is terrified of clowns. No joke. So pulling off Pennywise from the movie “IT” was out the window.

What could I do? Seriously! Somehow I came up with Carnival—a spoof off the clown thing. Yes, there you have it but wait, I’m not quite there yet. I wasn’t sold on this theme 100% either. What would we do for the cover? How would everyone get involved with it? What would they dress up as? I truly was concerned because it wasn’t visual to me yet. SO are you ready?! Here’s what happened…

I went to the movies with my wife and daughter and saw the “Greatest Showman on Earth.” If you haven’t seen it, I strongly suggest doing so. I’m man enough to admit it. It’s a little more of a musical than I like but I walked out pretty impressed. P.T. Barnum’s story sold me on the Carnival theme. I finally saw the vision. I mean with help from Dana and Jen, of course. A quote he wrote that inspired me was “The noblest art is that of making others happy”!

What a concept with such a great meaning for our industry.

Like a true showman, let me say, “ Come one, come all to the

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Greatest TRADE SHOW on Earth”! The 2018 Carnival Trade Show, where I’m sure we will make it a circus! So now that theme is unveiled, we encourage every company to participate, vendor exhibitors and owner/management company attendees alike!

Vendors, you will be asked to participate by decorating your booths in the best Carnival/Circus theme you can muster. Booths will be judged anonymously, and just one “Best in Show” trophy will be awarded to the best booth.

As usual, the Trade Show will be free to attend for all owner/ management company members and we ask that you register for the event as soon as possible so that we can plan accordingly for food and free beer. If you are a vendor member, please note you must have a booth to be on the trade show floor at any time.

I highly recommend you sign up today; the booths will definitely sell out! Don’t be that vendor on the waiting list. Contact Dana at dana@austinaptassoc.com or 512.323.0990 for booth information.

Lastly, I would like to thank the sponsors who make the trade show possible. Without your support, we would not be able to put on such a great event. Again this year, all platinum and gold sponsors will be listed on the game cards given to each owner/ management company member attendee so that they can visit those sponsor booths to get their cards punched for the $1,000 management, $1,000 maintenance and $2,000 grand prize cash drawing.

That’s right…we upped the ante this year.

Mark your calendars for the May 8, 2018! Its sure to a night to remember and not soon forgetten. So put on your best showman attitude and let’s put on the Greatest Trade Show!

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(CONTRACTED BOOTHS AS OF 4/8/18)

COMPANY BOOTH A&A Wrecker and Recovery, LLC 346 AAA 407 AAdvantage Laundry Systems 223 Absolute Pest Management 541 Ace Fire Equipment 517&519 ACTIV Answer by Audio Images 633 ADT Security 229 Advanced Exercise 243 Airco Mechanical 442 Alpha Paving Industries 646 American Outdoor Furniture 722 Ameristar Screen and Glass 341&440 Anchor Access Systems 454 Apartment Glass Products 207 ApartmentCleans.com 443 ApartmentData.com 607 ApartmentRatings & Satisfacts 209 Apartments.com 117 Arbor Contract Carpet 642 Asphalt Care of Texas, LLC 235 Austin Energy 547&549 Bank Financial 137 Bath Fitter 650 BEHR Paint 217 Benchmark Landscapes 353 BG Multifamily 600 Bio-One Austin 553 Blackmon Mooring BMS CAT 354 Brook Furniture Rental 502 Camp Construction 326&328 Capital Metro 548 CARES Program 612 Centex Construction 247 Central Renovation Solutions 621 Century AC Supply 330&332 Certified Arbor Care 726 Chadwell Supply 507&606 Charter Furniture 603 Church Services 240 Cinch Kit 641 CND Signs LLC 732 Colors Unlimited 316&318 Commercial Equipment Company 231 Comm-Fit LP 208 Complete Landscapes, Inc. 441&540 Contractors Inc. 535&537 CORT 513&515 Countersource, Inc. 601 Countertop and Cabinet Solutions 740 Crystal Clear Pools & Spas 227 CSC Serviceworks 521&523

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CWS Home Services 742 Davey Tree Expert Company 449 Dixie Carpet Installations, Inc. 501&503 Dwelo Smart Apartments 234 Exteriors Contract Sales & Design 615 Firetrol 301&303 Fit Supply 617 Flooring Warehouse 447&546 For Rent Media Solutions 216 Fox Service Company 400&402 FSI Construction 527&529 G & G Impounding, LLC. 232 Gage Multifamily Services 506 Golf Cars of Austin 409&508 GPS Roof Leak Repair 648 Gratr Landscapes 620 GreenTech Roofing 233 Guardian Construction 312&314 Guardian Water & Power 253 HandyTrac Systems 103 Hardman Signs 700 HD Supply 300&302 Hines Pool and Spa 622 Hire Priority Staffing & Executive Search 509&608 Homeland Staffing, Inc. 706 Housing Authority City of Austin (HACA) 236 Ice Blue Advertising, Inc. 555 Impact Floors 616&618 Infinite Capital Construction 355 Integrity Paving and Coating 320&322 Integro Roofing 500 JMI Contractors, LLC 640 Johnstone Supply Austin 613 Kitchen Tune Up 220 Kraftsman Commercial Playgrounds and Water Parks 602 Landmark Paint & Supply 652 LeaseTerm Solutions 202 Leisure Creations 200 Lone Star Carpet 221 Lone Star Paving 542 LSR Multifamily 626&628 M&M Painting & Construction 127 Marathon Fitness 627 McMahan’s Flooring, Inc 406 Mohawk Industries 543 Maintenance Supply HQ 630&632 National Exemption Service 206 Nationwide Eviction 343 On Guard, Inc 629 Pest Management Inc. 342

[

E

2018 GREATEST TRADE SHOW ON EARTH EXHIBITORS Pet and Playground Products 552 Poolsure 712 Powerhouse Carpet Cleaning & Flooring 634&636 PPG Paints 306 Precision Safe Sidewalks, LLC 635 Protractor Services 255 PS Landscapes 308 R&S Overhead Garage Door of Austin 728 Rasa Floors 241&340 RealPage, Inc. 720 Redi Carpet 307 Reliant Towing 226 Renaissance Contracting, LLC 347 RentPath 334&336 Rentping 251 Republic Services 222 Robert Madden Industries 213 Roto Rooter Plumbing & Drain 654 SentriForce 215 Sherwin-Williams 452 Smart Painting 228 Space Makers Towing 201 Sun Signs 237 Surface Connection 214 Texacraft 212 The Bug Master 551 The Container Store 352 The Ironwood Group 408 The Liberty Group 401&403 The Steam Team 614 Triton Towing 637 UCS 623 United Water Restoration of Austin 716 Valet Living 309 Valor Fire Protection 249 Value Waste Services 101 Vamvoras 643 Vima Décor 349 Visual Marketing 446 WASH 531&533 Waste Connections (Progressive Waste Solutions) 242 We Do Trash 141 Westlake Home & Commercial Services 348 Wheeler an Oldcastle Company 453 Whorton Insurance 448 Wilmar/The Home Depot 702 Worldwide Pest Control 609 Yardi Systems, Inc 219 Zillow Group Rentals 203 ZipcodeXpress Inc. 350

Apartment PAC Austin Reception FEB 21

2018 J.W. MARRIOTT DOWNTOWN AUSTIN

Left: Want to be a part of this awesome group of Apartment PAC Austin supporters?

Sign up online at austinaptassoc.com/ apartment-pac-austin, or call the AAA office at 512-323-0990.

Below: Texas Senator Dawn Buckingham: District 24, addressed the Apartment PAC Austin reception attendees

Members of Apartment PAC Austin and special guest Texas Senator Dawn Buckingham were treated to an invitation-only reception at the J.W. Marriott this April.

We are all so proud of the members who are first time donors and those who have continued to renew annually to Apartment PAC Austin; your support is crucial to advancing the multifamily rental housing industry in Central Texas.

The funds raised by Apartment PAC Austin provide the financial support needed to promote our AAA Political Action Committee’s legislative agenda and provide education and increase industry awareness amongst our association members and political representatives alike. A huge thank you goes to each and every one of you for making an economic difference for the multifamily rental housing industry.

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

NALP Credential Course COURSE GOOD FOR EDUCATION TRACKS

MAY 15-18 8:30 a.m. - 4:30 p.m.

Instructed by Jackie Ramstedt, CAM, CAPS, CAS, Ramstedt Enterprises AAA - 8620 Burnet Rd. #475 $369 per AAA member Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

National Apartment Leasing Professional (NALP) includes: • Bringing in New Residents: Be Prepared • Marketing & Maintaining Your Community • Why Your Competition Matters • Relevant Laws & How to Apply Them • The Sales Process & Building Relationships

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• Effectively Meeting the Needs of Current Residents • The Market Survey

Learn at Lunch: A/C Basic Tools of the Trade

MAY 17 12:00 p.m. - 1:00 p.m.

Sponsored by Century A/C Supply AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members

CECs: 1 Open and FREE for only AAA on-site members to attend. Can’t leave the office? Select the “attend via webinar” registration option.

• Bare minimum tools needed with current technology • Tools that help cut time and therefore costs • Better diagnosing of issues

Conflict Resolution: Internal & External Interactions COURSE GOOD FOR EDUCATION TRACKS

MAY 22 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speakers: Colleen Grahn, CAPS, CREA Management, and Stephanie Naylor, CAS, Flooring Warehouse $70 for AAA members FREE for ACE subscribers CECs: 3 Your co-worker took credit for your idea.

Your manager kisses up, but kicks down.

Your always-right resident is crossing the line. Conflict is everywhere. You have a choice – conflict can destroy morale or it can make you stronger. Learn how to set your team up for success by diffusing conflict with quick action, humor and gratitude.

t

yo

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

ur

lin

Ge

WEDNESDAYS

e!

present

n o education

MAY 23

SMARketing - Low Cost, No Cost Marketing Strategies JUNE 6

Overcoming Objections to Rent Increases JUNE 20

Making the Most of Your Make Ready Process

MAY 16

The Power of Empathy - Tapping into the Heart of Sales and Service

Leasing Bootcamp COURSE GOOD FOR EDUCATION TRACKS

MAY 23 8:30 a.m. - 11:30 a.m.

Speaker: Chelsea Kneeland, RentPath AAA - 8620 Burnet Rd. #475 $70 for AAA members FREE for ACE subscribers CECs: 3 • • • • •

Fair Housing Basics Telephone Technique On-Site Presentation and Property Tour Track Your Traffic Closing the Sale

Learn at Lunch: Your No. 1 Amenity, the Pool

JUNE 21 12:00 p.m. - 1:00 p.m.

Sponsored by Hines Pool & Spa AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend. Can’t leave the office?

Select the “attend via webinar” registration option.

• New pool rules and regulations • Proper maintenance and chemistry • Automation options

ROI Exchange: Life of a Resident – Marketing & Retention JUNE 26 11:45 a.m. - 1:00 p.m.

AAA - 8620 Burnet Rd. #475 Presented by Shannon Vance, Kline Properties LLC FREE and for AAA IRO members only CECs: 1 ROI (Rental Owners & Investors) Exchange is a FREE meeting for Rental Owners & Investors to connect with each other.

You can attend the meeting in-person or via live webinar.

QUESTI ON S? Contact AAA Director of Education Jerrica Deloney at jerrica@austinaptassoc.com or 512-3230990.

M AY / J U N E /

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LAW IN ORDER

The Warren Report ROUNDING OUT REDBOOK: ADDITIONAL AUDIENCE Q & A Nis corioreria vid et, nati blabore scimolupta esectatent ut duntem. Ehenia dentur sum laccae

There is a lot of phony and misleading information for sale on the Internet which is designed to deceive you about “service animal” status.

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he 2018 Austin Redbook seminars were great! That seminar always draws the largest and most interactive audiences.

While it is designed to cover a vast array of topics, there are always questions which arise, yet cannot be answered due to time restrictions.

Drawing upon a wealth of very intuitive inquiries, this Law in Order: The Warren Report will answer some of those questions to round out the 2018 Austin Redbook experience!

Question from Amy: “For assistance animals, can a pet interview still be required? Or does this go away like breed and weight restrictions?”

Answer: Giving yourself an opportunity to see the animal before you approve it, even if it is an assistance animal, is a good idea. There is a lot of phony and misleading information for sale on the Internet which is designed to deceive you about “service animal” status. It is therefore likely that you will base your approval of the animal on the way the applicant or tenant describes it, using their potentially false

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information. This is very risky. When one seeks approval of an animal by using pretend paperwork bought on the Internet, the situation addressed in that paperwork frequently fails to accurately identify the animal. This indicates to you that further inquiry may be necessary before you grant an animal accommodation request. Also, if a support or service animal poses a direct threat to person or property, approval may be denied or even revoked. It is better to know before the animal moves in, therefore, if it truly is as represented, and if it poses a direct threat. One of the best ways to make that determination is to see the animal for yourself and evaluate (even informally) how it responds to various people and circumstances.

Question from Greg: “In the context of a hostile environment, what would be the best course of action if a resident brings a situation to management, but fearing retaliation, asks you not to address the situation?”

Answer: As was indicated on Slide No. 97 of the Redbook presentation,

William S. Warren, Warren Law Firm

management and ownership can be exposed to liability for harassment by a third-party if they become aware of harassment yet take no corrective action. If you evaluate the situation presented to you creatively, you ought to be able to discover a way to address it without revealing who reported it to you. You would certainly not identify the complainant, either by name, address, or even apartment building.

But you could send a letter to the party being complained of and advise them of how the prohibited conduct provision of the lease (paragraph 20) prohibits certain conduct (which you allude to using lease paragraph 20 terminology). You would not need to accuse the recipient of that letter of having engaged in that conduct. You would only need to bring to that person’s attention the reported improper conduct, using what you believe to be the most relevant provisions and terminology from paragraph 20 (Prohibited Conduct). Once you do that, you could note that lease paragraph 32.1 (Acts of Default) causes a violation of paragraph 20 to become a default under the lease. You could then take it one step further and point out how a lease default gives the owner various remedies under lease paragraph 32.2 (Eviction). Hopefully you would make your point and the conduct would be reduced or eliminated. If not, the

problem could be severe and more direct action might be necessary.

Question from Anonymous #1: “If you approved an emotional support animal for an incoming resident, but at that time did not require paperwork to establish the nexus between the specific disability related need and the animal in question, can you require paperwork upon lease renewal?”

Answer: The answer depends upon the nature of the disability of the animal owner. For example, if the disability related need and the disability are obvious or readily apparent, you may not seek paperwork in the first place. On the other hand, if neither are readily apparent, it is prudent for you to make additional inquiries which may result in you receiving paperwork. In this situation, the emotional support animal was already approved without paperwork.

Unless there were circumstances which arose during the tenancy (e.g., examples of the animal posing a direct threat) it would not be wise to ask for paperwork upon renewal. Remember, however, that even though the support animal was initially approved, that approval may be revoked under certain circumstances. A situation where the animal poses a direct threat to a person or property is one. Another would be if you learn that the person does not meet the definition of a person with a disability. Yet another would be if you learn that fraudulent representations were made in connection with the approval of the animal, which you relied upon to your detriment in granting the accommodation.

Question from Elizabeth: “If you enter an apartment in accordance with lease paragraph 28 (When We May Enter), what do you do if the resident, who is not present upon entry, accuses you of theft?”

Answer: Anticipate that such an allegation might arise. Make reasonable

vice call. Make sure that your reason for entry is appropriate. If false allegations of theft are made, be prepared to defend against them by having appropriate paperwork, following appropriate written protocol regarding the entry, and having multiple, honest people available to accurately describe all that occurred during the service call.

doing that if the visiting person is in the rental unit at least 40% or more of the time, especially if they stay overnight. The fact that you deemed it appropriate to have them complete a rental application in the first place suggests that these caretakers are there frequently. Obtaining information via the application, then processing that information, and exercising due diligence to learn all you can about those people is a wise practice.

If the caretakers will be on your property regularly, and therefore able to encounter other residents, occupants and guests on a frequent basis, you should give serious thought to adding them to the lease. If they will be on your property full-time, add them as a resident. If they only visit part-time, or do not spend the night, add them as an occupant.

According to TAA lease paragraph 29 (Multiple Residents) if any resident or their guest or occupant violates the Lease or rules, all residents in the rental unit are considered to have violated the Lease. If the violation ties in with TAA lease paragraph 20 (Prohibited Conduct), a violation of that paragraph is a default under lease paragraph 32.1(B), which states that a resident will be in default if the resident or any guest or occupant violates this Lease, apartment rules, or fire, safety, health, or criminal laws, regardless of whether or where arrest or conviction occurs. Upon default, moreover, lease paragraph 32.2 authorizes the owner to end that resident’s (and all his/her occupants’) right of occupancy through the giving of a proper notice to vacate.

Question from Adrianna: “Should caretakers or relatives that spend more than two days per month on the property, who we required to complete rental applications, be added to the lease agreement [of those they visit or care for]?”

Answer: You may want to consider

Question from Anonymous #2: “Are persons with children living on the third floor ‘who run constantly’ protected by fair housing and allowed to do so regardless of the noise below?”

Answer: As stated above, TAA lease paragraph 29 (Multiple Residents) makes each resident in a dwelling unit

efforts before entering to coordinate a time for entry acceptable to the resident. If the resident can be present during entry, all the better. Paragraph 28 of the lease provides that the landlord is under no obligation to enter only when the resident is present.

That paragraph also provides that the owner may, but is under no obligation to, give prior notice or make appointments. Lease paragraph 28 also states that the owner’s representatives may peacefully enter the apartment at reasonable times for reasonable business purposes. Keep all of this in mind and remember that you are entering someone’s home. If the resident appears to be the uncooperative type, it may be prudent for more than one person to enter and remain throughout the ser-

If the resident appears to be the uncooperative type, it may be prudent for more than one person to enter and remain throughout the service call.

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Simply because fair housing law does not entitle one to discriminate against families with children, however, does not mean families with children (or their children alone) can freely engage in lease violations.

responsible for the conduct of any of their guests or occupants. This would include their children. True, one of the seven federal protected classes from a fair housing perspective is familial status. This frequently means persons with children. Simply because fair housing law does not entitle one to discriminate against families with children, however, does not mean families with children (or their children alone) can freely engage in lease violations. If prohibited conduct is occurring, take the appropriate steps to document those violations through well-crafted lease violation notices. Use specifics in the notice, like date, time, and a reasonably detailed description of the misconduct, and state your expectation (e.g., that the noise be significantly subdued or altogether eliminated). All your residents are easily going to be members of multiple protected classes.

Presence in a protected class, however, does not excuse lease violations or acts of default.

Question from Stacey: “Can an early termination fee be charged when there is a ‘skip’ (i.e., abandonment as defined in TAA lease paragraph 41.3) as opposed to the cost of reletting and accelerated rent?”

Answer: There are two forms available in this situation which appear in the Redbook. One can be found on page 145 of the Redbook, entitled “Lease Addendum for Early Termination of Lease Contract.” The other can be found on page 359 of the Redbook, entitled “Agreed Early Move-Out Date and Lease Termination.” The first one, the addendum, is to be completed at the time the initial TAA lease contract is signed, to allow the owner to give the resident a unilateral right of early termination sometime in the future, and any move-out date is uncertain.

Use of this addendum precisely states the procedure for early termination in

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its paragraph three and addresses the payment of fees and other sums in its paragraph four. When this addendum has been signed, use its terms and provisions only. As an addendum, its terms supersede contrary terms in the lease.

If you use the second form, note that it is an agreement rather than an after-the-fact addendum. The form appearing on page 359 of the Redbook is essentially a template into which the parties insert their agreed-upon terms, deadlines, payment responsibilities and special provisions.

According to the commentary on Redbook page 359, this form is not a lease addendum, but is for use when an early lease termination was not

anticipated when the lease was originally signed.

If you have an abandonment (skip), and neither of the foregoing forms have been signed, the owner’s financial remedies are set forth in the lease.

Lease paragraph 10 identifies the amount and the four conditions under which a reletting charge may be collected. Lease paragraph three identifies the beginning and ending dates of the lease term. Lease paragraph six identifies the monthly rental amount and any late charges. Lease paragraph seven identifies financial responsibilities for utilities and services. In the event of an abandonment, the resident is responsible to pay rent and other sums as provided in the lease until the premises have been rented to others, who then begin to pay rent for

themselves. The financial obligations of the lease continue until the earlier of the date of lease expiration or a replacement resident has been found and begins their own performance.

Question from Anonymous #3: “If a tenant defaults on a lease or is evicted, can the tenant be charged for all cleaning costs or just those above normal wear and tear?”

Answer: The standard practice for security deposit deductions and charges due upon move-out is to only charge for detrimental conditions beyond normal wear and tear. Paragraph 40 of the TAA lease goes further and adds clarity. That paragraph sets forth an exhaustive list of permissible charges and deposit deductions.

By including those charges in the Lease, which is signed by both owner and resident, an agreement as to those types of charges being legitimate is reached.

Of course, you should be prepared to prove that charges of the type specified in paragraph 40 are necessary and supported by documentation or photographs.

You cannot punish a defaulted tenant or one who is evicted by ignoring the reasonable wear and tear standard.

You can, however, hold such a tenant to all lease obligations and enforce your rights under the security deposit statute.

Question from Annie: “Do applicants have to disclose if they have been arrested if the case was dismissed/ expunged? If not disclosed, is that considered a misrepresentation?”

Answer: The current Rental Application for Residents and Occupants can be found at page 689 of the Redbook.

In the section entitled “Criminal History,” it does not ask if one has been arrested. Rather, it asks if the applicant or any occupant listed in the application was ever convicted or received probation (other than de-

ferred adjudication) for a felony or sex with a disability, who is requesting the accommodation, choose which of crime. Accordingly, failure to disclose the multiple animals will serve as the an arrest would not be a misrepresenassistance animal. tation because it is not even inquired about. Even if it was, the HUD GuidQuestions from Rebecca and Ronya: ance on the Use of Criminal Records “May items such as pet rent, carby Housing Providers (dated April 4, port fees, costs for valet trash and 2016) advises that “… because arrest garage rental be included in the records do not constitute proof of rental amount specified in TAA lease past unlawful conduct and are often paragraph six?” incomplete (e.g., by failing to indicate Answer: It is useful to look at TAA whether the individual was proselease paragraph 14.1 as you evalucuted, convicted, or acquitted), the ate this question. That paragraph fact of an arrest is not a reliable basis provides that “apartment” excludes upon which to assess the potential common areas but includes the risk to resident safety or property interior living areas and exterior posed by a particular individual. For patios, balconies, attached garages, that reason, a housing provider who and any storerooms for your exclusive denies housing to persons on the bause. Things like carport fees, garage sis of arrests not resulting in convicfees, storeroom fees and the like tion cannot prove that the exclusion could arguably be included in the rent actually assists in protecting resident amount specified in lease paragraph safety and/or property....” six. Valet trash would likely be considered as “other” in paragraph seven Question from Brooke: “Can manof the lease and therefore would not agement limit the number of service likely be a good candidate for incluanimals or establish a limit on the sion in the rent amount. If you decide permissible number?” to include charges other than the Answer: To do so could be quite risky. pure rental amount in paragraph six, The thing to remember is that each be sure you also address them in pararequest for a particular service or graph nine (Special Provisions). State, support animal should be individually for example, “…the rent amount stated evaluated. For example, if an individin paragraph six includes monthly ual states they need three different charges for garage rental ($75), and dogs, all as service animals, each of exterior storeroom ($50) and charges those dogs and the assistance they for [here list other items and their will provide to the person with a disamounts] ....” That way, if one were ability must be independently considever to allege that the rent charged to ered. For each, the proper nexus with person “X” for the same floor plan is the disability related need must be established. The reality may be that only more than the rent charged to person “Y,” you have a justification for the one of the three dogs properly qualidifferent amounts. This will help you fies. That decision would not be based to avoid accusations of discrimination. merely on the number, however, but rather on the fact that a proper nexus Question from Alejandra: “Since may not exist between the disability there is no longer an administrative related need of the individual and fee [in the Disclosures section on the service or assistance which each page 3 of the TAA application], can the individual animal may provide. If we increase the application fee?” the service is duplicated, moreover, it may be appropriate to have the person Answer: In paragraph one of the

Disclosures section [on the application], it provides that the application fee offsets the cost of screening an applicant for acceptance. This cost may include amounts you pay to a third-party service to process the application and run due diligence checks on things like employment, rental history, income, criminal history, and the like. An application fee, however, is not necessarily limited to the sums you paid to a third-party. You may incur internal costs of screening an applicant for acceptance; and if you do, reasonable costs for that could also be included in the application fee. Perhaps you previously referred to these internal costs as administrative costs. Bear in mind, however, that it is easy to justify what you pay to a third-party, for you will likely be invoiced for their services. Your internal costs are harder to quantify, making them easier to challenge. Remember that when the TAA application eliminated reference to administrative fees, it did so as a business decision. The law does not prohibit the charging of administrative fees; but if you do charge them, be certain you are able to justify their necessity and amount.

If you cannot honestly or realistically do this, trouble may ensue.

The foregoing questions represent only about one third of those which were written on note cards and provided at the Austin Redbook Seminars.

Space simply prohibits responding to all of them in this article. Thank you to all who made the effort to write down these excellent questions, and to everyone who attended the Austin Redbook seminars. Your attentiveness, enthusiasm, willingness to learn and avid interest in increasing your professionalism played a huge part in making the Austin Redbook presentations an amazing and valuable learning experience!

You cannot punish a defaulted tenant or one who is evicted by ignoring the reasonable wear and tear standard.

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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April 2018

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

90.0% 1,181 $/mo 135.3 c/sf/mo 873 sf

Past 12 Months: -0.8% Rental Rate growth 7,616 units absorbed Operating Supply: 946 communities 219,134 units Recently Opened (12 mo): 44 communities 11,211 units

The box on the left displays a snapshot of the current market conditions.

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities.

Effective rental prices are calculated net of concessions and utility adjustments.

The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 37 communities 9,994 units Proposed Construction: 31 communities 8,498 units

History of Effective Price & Occupancy 92

1225

91 1200 90 1175 89

1150

A M J J A S O N D J F M A M J J A S O N D J F M 2016

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

CONCESSIONS

Over The Past 3 Months

1 2 3 4 5

Downtown/ SoCo/ Barton Springs Cedar Park/ Leander/ Four Points Northwest/ Arboretum/ Domain Research Blvd/ North Lamar Round Rock/ Georgetown

Annualized % of Mkt Growth % Absorbed 6.2% 1.9% 3.0% 1.2% 8.7% 0.5% 8.8% 0.3% 2.7% 0.8%

Class ALL A B C D

Total Units w/ Concessions 76,299 29,752 19,684 23,663 3,200

% of Total Units 35% 50% 34% 30% 13%

Other Texas Markets HOUSTON Occupancy: Price: Rental Rate: Size:

89.7% 1,022 $/mo 115.9 c/sf/mo 882 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

89.1% 920 $/mo 108.2 c/sf/mo 850 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

91.2% 1,079 $/mo 123.7 c/sf/mo 872 sf

Past 12 Months: 5.2% Rental Rate growth 15,406 units absorbed

Past 12 Months: 0.7% Rental Rate growth 4,692 units absorbed

Past 12 Months: 2.3% Rental Rate growth 16,395 units absorbed

Operating Supply: 2,738 communities 642,037 units

Operating Supply: 881 communities 186,267 units

Operating Supply: 3,004 communities 700,497 units

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2018

Price ($/mo)

Occupancy %

HOTTEST SUBMARKETS Rank Submarket

2017

88

Citywide Effect -2.3% -3.6% -1.9% -1.6% -0.5%

Average Special -6.2% -7.4% -5.6% -5.1% -4.1%

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A Plus Asphalt & Concrete Art Aja 512-251-8920 All-Cor Services Steve Wingo 512-826-4542 Capitol Construction/CPC Barbara Crawford 512-289-0227 Infinite Capital Construction Chris Macias 512-368-3854 Integrity Paving & Coatings Bill Holmes 512-853-9009 Oldcastle Materials Texas, Inc Kim Wheeler 512-861-7100 Rago Personnel LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700 TBC Services, LLC Tom Burghart 512-217-8020

Concrete Repair & Resurfacing Integrity Paving & Coatings Bill Holmes 512-853-9009 Lone Star Paving Jim Ramming 512-428-5778 Oldcastle Materials Texas, Inc Kim Wheeler 512-861-7100 Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558 Sundek of Austin Rick Hubbard 512-928-8000

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TexAsphalt Ross Williams 512-497-9601

Concrete Restoration & Cleaning Diligent Services Hugo Carbajal 800-345-4436

Concrete Scoring & Staining Capitol Floor Brett Weiss 512-339-1555 Lone Star Carpet Lee Moerbe 512-836-9311

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688

Construction-General All-Cor Services Steve Wingo 512-826-4542 AYS Capital & Renovations, LLC Joey Susan 512-454-5704 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Global Restoration Services Eric DeLeon 210-347-8431 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 Renaissance Contracting, LLC Anthony Mullens 512-691-9047

Consulting Broker Multifamily Consulting Group Chad Christian 281-710-3800

Counter Top Installation Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Rago Personnel LLC Johnny Ramos 512-378-0690 Synergy Granite LLC Rene Guerrero 512-778-9007 The CounterSource, Inc Todd Keesee 512-587-2160

Counter Top Refinishing Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Surface Connection Mike Canfield 512-507-8202

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Rago Personnel LLC Johnny Ramos 512-378-0690 Synergy Granite LLC Rene Guerrero 512-778-9007 The CounterSource, Inc Todd Keesee 512-587-2160

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883 National Credit Systems, Inc Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Tenant Tracker, Inc Troy Pate 800-658-9369

The Liberty Group Shay Mickler 512-225-1860

D Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181

Decks Infinite Capital Construction Chris Macias 512-368-3854 Sungrow Landscape Services Patrick Goulding 512-331-1700

Delivery Service D2D Direct, LLC Misty Black 512-846-2226

Demolition Contractors JMI Contractors Grant Jacobs 210-492-8181

Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Detention Pond Maintenance & Recovery Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides ForRent.com Danielle Archuleta 512-326-1133 RentPath Chelsea Kneeland 469-662-3097

Door Hardware Assa Abloy Brooke Bastin 210-243-6513 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors & Door Products Assa Abloy Brooke Bastin 210-243-6513 Cedar Park Overhead Doors Don Grenier 512-335-7441

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors Complete Landscapes, Inc Susan Bishop 512-252-0141 Sungrow Landscape Services Patrick Goulding 512-331-1700

Dry Cleaning Services Love Lockerz Jason Jones 512-718-7940 MW Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313

Drywall & Insulation Rago Personnel LLC Johnny Ramos 512-378-0690

Drywall Contractors Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 SPC Contracting LLC Michael Smith 210-698-0011 TBC Services, LLC Tom Burghart 512-217-8020

E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Fixed Maintenance and Repair Mark Ezell 512-574-5117 Fox Service Company James Bagby 512-442-6782 Lightning Electrical, LLC Rick Morgan 512-642-4417 Mtech 512-929-7090 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Electric-Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Electronic Rent Collection ResMan Catherine Rodriguez 972-349-1406

E-Mail Video Marketing Solutions Capture the Market Beth Doty 866-778-7719

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273 Singkt Solutions LLC John Victorian 512-599-9800

Emergency Water Services Belfor Property Restoration Matt Mccarty 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 UCS Ben Wells 512-385-6600

Employee Screening Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

Employment Agencies-Permanent BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Employment Agencies-Temporary BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473

Homeland Staffing Inc Zina Hunter 512-243-7709 Radley Staffing Jon Lantrip 512-502-3030 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Employment Services

Products and Services

Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Employee Morale Programs Nfinite Pursuit Brandon Hill 229-942-4300

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Energy Auditing 1st Choice Energy David Malone 512-345-0956 BEST Ari Kahn 512-522-2378 Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956 BEST Ari Kahn 512-522-2378 Energy Service 1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Dara Rosales 512-434-9394

Entertainment Apartment Life Keith Burris 817-793-9924

Evictions Products and Services

Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Somer Turner 512-971-7399 Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

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Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fitness In Motion Ron Adams 512-658-2860 Marathon Fitness Demariee Anderson 800-391-9496

F Fences & Rails 2 S-D, Inc Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111 Falcon Construction USA Brent McGrath 512-610-1124 Infinite Capital Construction Chris Macias 512-368-3854 Metroflor Corporation Michelle Esposito 203-299-3134

Financial Planning CashFlow Pros, LLC Sterling Cooper 512-253-8509

Financing CBRE Capital Markets Peter Gineris 915-585-3883

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020

Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788 Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020 Hyden Construction Services, LLC Brian Hyden 512-947-1945

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration Belfor Property Restoration Matt Mccarty 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Clark Crawford 817-908-1847 Falcon Construction USA Brent McGrath 512-610-1124

Gage Multifamily Services Rich Trepanier 512-368-8376 JMI Contractors Grant Jacobs 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004 United Water Restoration Group of Austin Ross Moore 512-813-0501

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020 American Fire Systems Craig Branstetter 713-466-9898 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Matt Mccarty 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Smith 512-739-7237 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Ross Moore 512-813-0501 WB Arthur Wendy Van Den Boogerd 512-710-0011

WE FURNISH MULTI-FAMILY Rental • Rental Models • Clubrooms • Leasing Offices Business Centers • Models • Lounges

Visit our showroom today.

Huge selection of IN-STOCK product available for quick delivery.

Dallas • 15101 Midway Road, Addison

972-385-3204 Austin 512-705-2669 Modeleasy.net info@furniturebycharter.com

Nationwide Delivery Available!

Fitness Design & Management Advanced Exercise Ryan McAfee 512-800-0959 Fit Supply Somer Turner 512-971-7399 Nfinite Pursuit Brandon Hill 229-942-4300

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959 Fitness In Motion Ron Adams 512-658-2860

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939 Image 360 Gordon Stehr 512-436-0134

Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034 Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399

Interior Logic Group Property Services Art Lopez 512-230-5635 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314

Floor RestorationHardwood Floor King, Inc Roy Whitaker 512-346-7034

Floorcovering Manufacturer Metroflor Corporation Michelle Esposito 203-299-3134 Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Impact Floors Anna Samaratunga 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Michelle Esposito 203-299-3134 Rago Personnel LLC Johnny Ramos 512-378-0690 Readers Wholesale Jason May 713-224-8300

Foundation Contractors Church Services Stephanie Meatto 713-722-5000

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FSI Construction Inc Gary Greene 512-291-4374 JMI Contractors Grant Jacobs 210-492-8181

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111

Furnished Apartments Furniture Options Sareena Johnson 800-894-9686

Furniture-Outdoor

Products and Services

America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-4866027

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals Brook Furniture Rental Erin Mungovan 832-590-8005 Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Lindsey Osborne 512-719-9040 CWS Home Services Tammy Parnell 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Furniture Options Sareena Johnson 800-894-9686

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Furniture-Sales Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Lindsey Osborne 512-719-9040 CWS Home Services Tammy Parnell 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-4866027

G Garage Doors & Openers Cedar Park Overhead Doors Don Grenier 512-335-7441 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

Garbage Collection Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Central Texas Refuse, Inc Ben Bracher 512-243-2833 Texas Disposal Systems 512-421-1300

Gates-Automatic & Manual Associated Time & Parking Luke Barker 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441

Compound Security Specialist Robert Palmerton 512-444-4283 GateCode Liam Pope 512-571-1001 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 All-Cor Services Steve Wingo 512-826-4542 AYS Capital & Renovations, LLC Joey Susan 512-454-5704 Bartley Construction Dennis Bartley 512-303-9688 Blackmon Mooring of Austin Dara Rosales 512-434-9394 BR Texas Richard Riley 210-504-4630 Build Right Construction Fortunato Gomez 512-545-5080 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Clark Crawford 817-908-1847 FIDUS Construction Services Lauren Hudler 512-607-5897 FSI Construction Inc Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-368-8376 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Bill Holcomb 512-250-9478

Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 PCI Texas Jeff Pancone 512-983-6831 Protractor Services Maisie Dickerson 512-845-6751 Smart Companies, Inc Misty Garwood 512-452-4554 Swet Construction Group Frank Hutchinson 407-960-4280 TBC Services, LLC Tom Burghart 512-217-8020 The Ironwood Group Todd Pirtle 512-298-2004 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Woods General Contracting, LLC John Woods 817-203-8710

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Golf Cars & Carts-Rentals Golf Cars of Austin Austin Evans 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663

Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Austin Evans 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Kidd Roofing Ken Johnson 512-671-7791

Gutters & Downspouts Camp Construction Peter Flynn 512-394-1111 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 JMI Contractors Grant Jacobs 210-492-8181

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Rago Personnel LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700

H Hardware HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 The Home Depot Richard Salinas 830-613-9453

Heating SystemsDealers Trane Joanna Sturgis 469-289-8356

Heating SystemsService & Repair Trane Joanna Sturgis 469-289-8356

Heating SystemsSupplies & Parts HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Trane Joanna Sturgis 469-289-8356

Holiday Lighting Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Hot Tubs & Spas Hines Pool & Spa Andy Hines 512-873-8565

HVAC AGES Consulting Brian Burke 844-533-4547 All-Cor Services Steve Wingo 512-826-4542 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Ferguson Facilities Supply 888-334-0004 Robert Madden Industries Tiffany Paluso 512-837-8521 Trane Joanna Sturgis 469-289-8356

I Inspections Integro Roofing Harley Coons 512-659-2038 Insulation-Contractors 1st Choice Energy David Malone 512-345-0956

TM

TEMPORARY • TEMP-TO-HIRE • SMART HIRE DIRECT HIRE • RECRUITING • LEASING TRAINING

ON-SITE SERVICES • Certified, HVAC & Lead Maintenance Technicians • Make Ready Technicians & Assistants • Porters, Groundskeepers & Housekeepers • Community & Assistant Managers

• Experienced Leasing & Bilingual Consultants • Tomorrow's Talent™ Leasing Graduates • Administrative Support & Package Management • Student Housing Turn • Severe Weather Clean-up

Exclusively Serving Multifamily

Compliance Depot National Account • Fully Insured • On-Call Available

512.481.1234 | austin.orders@bgmultifamily.com 7718 Wood Hollow Drive | Suite 150 | Austin, TX 78731

Insurance Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 LeaseTerm Solutions Debbie Kimball 888-814-6950 Strategic Risk Specialists, LLC Justin Curnel 830-500-3033 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280

Insurance Claim Recovery Support Scott Friedson 512-904-9900 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122 CoreLogic SafeRent Jason Pitzel 949-214-1000 RealPage, Inc Stacey Blackwell 972-820-3000

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Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122 Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Interior & Decorator Service Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 Laura Burton Interiors Laura Burton 512-322-9888 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service

Products and Services

Apartment List Ben Coussens 404-735-1288 RealPage, Inc Stacey Blackwell 972-820-3000 Zillow Group Jalon Shoemaker 206-757-4830

Internet-Marketing Costar David Arnold 512-865-0483 ForRent.com Danielle Archuleta 512-326-1133 Moveforfree.com Bubba May 210-691-3178 Respage Linda Lunn 800-390-1776

Internet-Service Providers Gigafy Stuart Aceituno 855-544-2359

Internet-Web Site Developers Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

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JMI Contractors Grant Jacobs 210-492-8181 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Irrigation Systems Installation & Equipment Benchmark Landscapes Kevin Henderson 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Laura Nielsen 512-252-0198 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769

J Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service ApartmentCleans.com John Hartley 512-436-5770 UCS Ben Wells 512-385-6600 WB Arthur Wendy Van Den Boogerd 512-710-0011

L Landscape - Lighting CSI LED Valerie Applegate Applegate 281-741-2295 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Contractors Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Native Land Design Chris Rhodes 512-918-2270 US Lawns Jonathan Garcia 512-529-3321

Landscape Installation & Maintenance Greater Texas Landscapes, Inc Deborah Cole 512-462-2311 JMI Contractors Grant Jacobs 210-492-8181 Sungrow Landscape Services Patrick Goulding 512-331-1700 US Lawns Jonathan Garcia 512-529-3321 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscapes Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscaping-Contractors & Maintenance Benchmark Landscapes Kevin Henderson 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Greater Texas Landscapes, Inc Deborah Cole 512-462-2311 GreenScapes Landscaping Stephen Connell 512-263-3669 JMI Contractors Grant Jacobs 210-492-8181

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Laura Nielsen 512-252-0198 Merit Service Solutions Matt Tenbush 512-834-0123 Native Land Design Chris Rhodes 512-918-2270 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscaping-Designers Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 GreenScapes Landscaping Stephen Connell 512-263-3669 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing AAdvantage Laundry Systems Russell Williams 817-915-0431 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9278 CSC Service Works Danielle Courtney 210-286-7786 WASH Multifamily Laundry Systems, LLC Mike Hustedt 214-548-1952

Increase Income with a Digital Laundry Room

Generating ancillary income is easy with CSC ServiceWorks digital laundry equipment. Features like card payments, text updates, and online machine availability make laundry easy for residents, while managers benefit from increased machine utilization, online revenue tracking and remote diagnostics.

Happy residents, happy you. No hype, no spin—just great products and Products great and

service. It’s that easy. Upgrade your Services community's laundry room today.

L AUNDRY

Visit CSCSW.com or call 855-431-9274

ROOM SOLUTIONS

Danielle Courtney

dcourtney@cscsw.com (210) 286-7786 M AY / J U N E /

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Laundry Equipment-Sales AAdvantage Laundry Systems Russell Williams 817-915-0431 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9278 CSC Service Works Danielle Courtney 210-286-7786

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925

Leasing Sales Programs ApartmentRatings & SatisFacts Gen Martin 310-280-4033 ResMan Catherine Rodriguez 972-349-1406

Leasing Specialist Products and Services

Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Legal Service Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Light Bulbs AGES Consulting Brian Burke 844-533-4547 CSI LED Valerie Applegate Applegate 281-741-2295

Lighting - Outdoor CSI LED Valerie Applegate Applegate 281-741-2295

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Lighting Fixtures & Supplies CSI LED Valerie Applegate Applegate 281-741-2295 Ferguson Facilities Supply 888-334-0004 Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Lightning Electrical, LLC Rick Morgan 512-642-4417 Maintenance Supply HQ Scott Credeur 512-335-6700 RVLT/E Lighting Justin Krenicki 972-231-8882 Sun Signs Bill Holloway 512-326-2451

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Austin City Realty Eric Freytag 512-477-2489 Citywide Apartment Locators Susan Albertson 512-835-7368 ForRent.com Danielle Archuleta 512-326-1133 Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Locks Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M Magazine-Apartment Listings ForRent.com Danielle Archuleta 512-326-1133 SMART Apartment Data Nichole Williams 800-594-2133x604

Maintenance Parts & Supplies Best Wash, Inc James West 281-441-2465

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222 Hire Priority Staffing Danielle Berryann 512-338-4473 Integro Roofing Harley Coons 512-659-2038 The Liberty Group Shay Mickler 512-225-1860 Turn Construction Brandon McFarling 512-484-3096

Maintenance Supplies Chadwell Supply Randy King 888-341-2423 Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Wilmar 800-345-3002

Make Ready Service ATX Unlimited David Cisneros 512-736-9929 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Hire Priority Staffing Danielle Berryann 512-338-4473 Rago Personnel LLC Johnny Ramos 512-378-0690 The Liberty Group Shay Mickler 512-225-1860 Turn Construction Brandon McFarling 512-484-3096 UCS Ben Wells 512-385-6600

Market Research Analysis Apartment Data Services Inc Cindi Reed 800-595-8730

Austin Investor Interests Robin Davis 512-261-0100 ResMan Catherine Rodriguez 972-349-1406 SMART Apartment Data Nichole Williams 800-594-2133x604

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924 Catalyst Marketing & Design Jamie Matusek 512-579-5461 Conversion Logix Denise Champion 866-297-4914 Rentping Mike Wittmann 402-570-0648 Threshold Agency, LLC John Wilkinson 512-375-3169 Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor Camp Construction Peter Flynn 512-394-1111 Complete Landscapes, Inc Susan Bishop 512-252-0141 JMI Contractors Grant Jacobs 210-492-8181

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Glass Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mold-Remediation Belfor Property Restoration Matt Mccarty 512-610-3015 Bio-One Austin George Morrison 512-897-9193 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Infinite Capital Construction Chris Macias 512-368-3854 PCI Texas Jeff Pancone 512-983-6831 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Ross Moore 512-813-0501

Mold-Testing United Water Restoration Group of Austin Ross Moore 512-813-0501

Mortgage Commercial Banking CBRE Capital Markets Peter Gineris 915-585-3883

Movers 3 Men Movers Erin McNair 713-230-8693 Moveforfree.com Bubba May 210-691-3178

N Natural Gas Utility Service Texas Gas Service Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Blackmon Mooring of Austin Dara Rosales 512-434-9394 ScentAir Beverly Boyd-Miller 512-797-4503 UCS Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

On-line Property Management HousingManager.com Mary Derby 855-979-0770

Overhead Doors Cedar Park Overhead Doors Don Grenier 512-335-7441

P Package Storage Solutions D2D Direct, LLC Misty Black 512-846-2226 ZipcodeXpress Inc Albert Zheng 512-468-8368

Paint Contractors ATX Unlimited David Cisneros 512-736-9929 Camp Construction Peter Flynn 512-394-1111 Colors Unlimited Rob Tatrow 512-339-3023 Painting Connection Robier Rodriguez 806-445-6791

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Rago Personnel LLC Johnny Ramos 512-378-0690 SPC Contracting LLC Michael Smith 210-698-0011 TBC Services, LLC Tom Burghart 512-217-8020 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint Sales Landmark Paint & Supply 214-905-3436

PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors

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2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Bartley Construction Dennis Bartley 512-303-9688 Behr Process Corporation Tim Turner 512-947-0003 BR Texas Richard Riley 210-504-4630 C&Z Enterprises Jimmy Zientek 512-989-8377 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Painting, Inc 512-554-8303 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Excalibur Painting, Inc Omar Reyes 512-459-8600 Falcon Construction USA Brent McGrath 512-610-1124 Guardian Construction Bill Holcomb 512-250-9478

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Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Protractor Services Maisie Dickerson 512-845-6751 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Smart Companies, Inc Misty Garwood 512-452-4554 Whitestone Bathroom Solutions Paul James 512-710-8554

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003 Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350 Wilmar 800-345-3002

Parking Lot Maintenance & Marking 2 S-D, Inc Kevin Seelhammer 830-627-2734 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Bennett Paving, Inc Christina Rountree 512-740-8603 Contractors Asphalt Randy Welch 512-388-9540 Integrity Paving & Coatings Bill Holmes 512-853-9009 LawgicNet - Parking Lot Certification Robert Kowalski 866-338-7511 Oldcastle Materials Texas, Inc Kim Wheeler 512-861-7100 TexAsphalt Ross Williams 512-497-9601

Parking Permits PPOA Group, LLC Erika Cabriales 844-873-7648

Paving Contractors Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Asphalt Care of Texas Bernie Smith 512-872-3500 Bennett Paving, Inc Christina Rountree 512-740-8603 Contractors Asphalt Randy Welch 512-388-9540 Oldcastle Materials Texas, Inc Kim Wheeler 512-861-7100 RDC Paving Ryan Rowland 512-920-9155 TexAsphalt Ross Williams 512-497-9601

Personnel Services Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262 Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Heat Wave Bed Bug Control Cody Hardin 512-994-0141 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Arleen Valdez 512-476-2847

Pet Care Dog Paws Chris Thomas 281-627-1657

Phone & Data Repair & Install Singkt Solutions LLC John Victorian 512-599-9800

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Fox Service Company James Bagby 512-442-6782 Mtech 512-929-7090 Rago Personnel LLC Johnny Ramos 512-378-0690 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Plumbing-Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Plumbing-Equipment & Supplies Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Infinite Capital Construction Chris Macias 512-368-3854 Oldcastle Materials Texas, Inc Kim Wheeler 512-861-7100 Roto-Rooter Service Co Jason Carter 512-836-8925 Under Pressure Powerwashing Taylor Stuart 512-815-2616

Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 North Austin Speedpro Imaging Francine Redmond 512-989-5868 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Programable Electronic Locks Singkt Solutions LLC John Victorian 512-599-9800

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

Longhorn Trophies, Inc Don McGraw 512-454-8684 Visual Marketing Ann Poehl 512-580-5728

Property Management JLD Apartment Consulting Services John Dennis 512-345-1673 Multifamily Consulting Group Chad Christian 281-710-3800

Property Management Software HousingManager.com Mary Derby 855-979-0770 RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Yardi Systems Kelly Krier 805-699-2040

R Real Estate-Consultants JLD Apartment Consulting Services John Dennis 512-345-1673 Lifestyles Unlimited Julie Murphy 210-787-2235x1414 Schultz Associates Ltd Barbara Schultz 631-676-3330x11

Real Estate-Investment Lifestyles Unlimited Julie Murphy 210-787-2235x1414

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real EstateResidential Sales Apartment Experts Companies Bryan Tindall 512-372-8700

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Moveforfree.com Bubba May 210-691-3178

Recycling Services Green City Recycler Sam Ebenezer 240-481-9532 Republic Services Carra Haggberg 512-247-5647

Remodeling Build Right Construction Fortunato Gomez 512-545-5080 Rago Personnel LLC Johnny Ramos 512-378-0690

Remodeling & RepairBuilding Contractor

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A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Matt Mccarty 512-610-3015 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Infinite Capital Construction Chris Macias 512-368-3854 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094

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Protractor Services Maisie Dickerson 512-845-6751 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 Swet Construction Group Frank Hutchinson 407-960-4280 TBC Services, LLC Tom Burghart 512-217-8020 UCS Ben Wells 512-385-6600

Renovation Products Cinch Kit Brooks Laser 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Cinch Kit Brooks Laser 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Integro Roofing Harley Coons 512-659-2038 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

The Container Store Stephanie French 972-538-6600 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600

Renter Insurance Assurant Patrick Regan 877-277-4811 ePremium Insurance Ann Padgett 513-972-4880 RealPage, Inc Stacey Blackwell 972-820-3000

Resident Retention Programs hOp Chris Peifer 813-389-4389

Resident Screening Service MRI Software Joe Shoecraft 972-385-2800 National Tenant Network Stacy Howell 800-801-1371 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Centex Painting, Inc 512-554-8303

Excalibur Painting, Inc Omar Reyes 512-459-8600 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Painting Connection Robier Rodriguez 806-445-6791 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Rago Personnel LLC Johnny Ramos 512-378-0690

Retaining Walls Camp Construction Peter Flynn 512-394-1111 JMI Contractors Grant Jacobs 210-492-8181

Rago Personnel LLC Johnny Ramos 512-378-0690 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901

Risk Management LeaseTerm Solutions Debbie Kimball 888-814-6950 Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Rodent Control Absolute Pest Management Tony Ragan 512-444-0262 Pest Management, Inc Sarah DiCicco 512-288-1007

Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GPS Roof Leak Repair Trey King 888-958-5048x101 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 LSR Multifamily Jesus Zamarron 214-869-4479

Roofing Consultants Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Assurance Roofing Dan Keiderling 512-731-9446 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Heritage Construction Co, LLC Daphne Flores 512-528-5559 Infinite Capital Construction Chris Macias 512-368-3854 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JD Sheet Metal & Roofing Billy Gwin 512-904-0893 Oliver Roofing Systems Rick Brier 512-834-7500 Paragon Roofing Inc Phil Bolton 214-493-0753 Petersen Dean Roofing & Solar Rodney Powers 512-252-8196 Rago Personnel LLC Johnny Ramos 512-378-0690 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Roofs-Cleaning Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Roofs-Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ace Roofing Company Jason Wright 512-836-7663 Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Assurance Roofing Dan Keiderling 512-731-9446 Bartley Construction Dennis Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 Falcon Construction USA Brent McGrath 512-610-1124 GPS Roof Leak Repair Trey King 888-958-5048x101 GreenTech Roofing Katie Taylor 713-675-7663 Guardian Construction Bill Holcomb 512-250-9478 Heritage Construction Co, LLC Daphne Flores 512-528-5559 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JD Sheet Metal & Roofing Billy Gwin 512-904-0893 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Kidd Roofing Ken Johnson 512-671-7791 LSR Multifamily Jesus Zamarron 214-869-4479 Oliver Roofing Systems Rick Brier 512-834-7500 Paragon Roofing Inc Phil Bolton 214-493-0753

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Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GreenTech Roofing Katie Taylor 713-675-7663 Integro Roofing Harley Coons 512-659-2038 Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

S Screens-Door & Window 1st Choice Energy David Malone 512-345-0956 Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050

Security & Surveillance ADT Security Services Allen Junek 210-889-3728 Allegion Mark Howell 512-865-0375 Assa Abloy Brooke Bastin 210-243-6513 Compound Security Specialist Robert Palmerton 512-444-4283 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Kastle Systems Sultana Nailor 713-620-6748 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Singkt Solutions LLC John Victorian 512-599-9800

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Security Cameras ACT Security Group Johnny Atkinson 512-420-9988

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AlarMtechs, Inc Terry Delzeit 281-391-6066 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Singkt Solutions LLC John Victorian 512-599-9800 Statewide Patrol, Inc James McClure 512-326-9411

Security Deposits Assurant Patrick Regan 877-277-4811 ePremium Insurance Ann Padgett 513-972-4880

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Security Guard/ Patrol Service ACT Security Group Johnny Atkinson 512-420-9988 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 MPG Security Solutions Martha Guzman 512-944-6885 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Statewide Patrol, Inc James McClure 512-326-9411

Security Systems ADT Security Services Allen Junek 210-889-3728 Assa Abloy Brooke Bastin 210-243-6513 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

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Kastle Systems Sultana Nailor 713-620-6748 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Singkt Solutions LLC John Victorian 512-599-9800

Sewer & Drain Cleaning-Service Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Excalibur Painting, Inc Omar Reyes 512-459-8600 Rago Personnel LLC Johnny Ramos 512-378-0690

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Roto-Rooter Service Co Jason Carter 512-836-8925

Siding Integro Roofing Harley Coons 512-659-2038

Siding-Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Maisie Dickerson 512-845-6751 Whitestone Bathroom Solutions Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937 CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676 Hardman Signs Chole Hardman 713-957-2324 Image 360 Gordon Stehr 512-436-0134 North Austin Speedpro Imaging Francine Redmond 512-989-5868 Oldcastle Materials Texas, Inc Kim Wheeler 512-861-7100 Signs West Jim Ashley 512-282-5001 Sun Signs Bill Holloway 512-326-2451

Small Business Bank TruWest Credit Union Michael Gandy 512-252-6007

Sound Systems & Equipment Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Singkt Solutions LLC John Victorian 512-599-9800

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-Automatic-Fire American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Staffing Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 Radley Staffing Jon Lantrip 512-502-3030 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Stairs TBC Services, LLC Tom Burghart 512-217-8020

Stucco & Exterior Coating Contractor 2 S-D, Inc Kevin Seelhammer 830-627-2734 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Contractors, Inc Rob Walters 512-733-0600

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FIDUS Construction Services Lauren Hudler 512-607-5897 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663

Subfloor Repair Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rago Personnel LLC Johnny Ramos 512-378-0690

Submetering Systems Guardian Water & Power, Inc Mark Mathis 512-743-6663 Minol USA Diane Leon 877-791-4761 National Exemption Service Donna Ismajili 800-241-8651 RealPage, Inc Stacey Blackwell 972-820-3000

Swimming Pool & Patio Furniture-Dealers Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Swimming Pool Code Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool & Spa Andy Hines 512-873-8565

Swimming PoolContractors Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

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Swimming PoolRepair & Renovation BR Texas Richard Riley 210-504-4630 Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 JMI Contractors Grant Jacobs 210-492-8181 Sundek of Austin Rick Hubbard 512-928-8000

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T Tax Consultants Allshouse Group Kurt Allshouse 713-353-2556 Five Stone Tax Advisers JD Garcia 512-833-5829 Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service

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Kings III Emergency Communications Gary Weldon 512-992-4134 Singkt Solutions LLC John Victorian 512-599-9800 Slingshot, Inc Nhat Truong 512-965-5720

TelephoneAnswering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231 Apartment Lines Scott Dunham 800-583-7769

Telephone-Coin/ Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair Singkt Solutions LLC John Victorian 512-599-9800

Telephone-Service Singkt Solutions LLC John Victorian 512-599-9800

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473

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The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Tenant Screening Service AmRent Lisa Rusie 855-532-2883 CoreLogic SafeRent Jason Pitzel 949-214-1000 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

Termite Control Absolute Pest Management Tony Ragan 512-444-0262 Diligent Services Hugo Carbajal 800-345-4436 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Arleen Valdez 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 UCS Ben Wells 512-385-6600

Tile Sales & Installation-Ceramic Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034 Lone Star Carpet Lee Moerbe 512-836-9311

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ASAP Towing Justin McGehee 512-556-5105 ATX Towing Michael Montoya 512-400-8655 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

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Transportation Capital Metro Lonny Stern 512-389-7509

Trash Containers Republic Services Carra Haggberg 512-247-5647

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Tree-Insect & Disease Control Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Mark Mann 512-451-4986 Pest Management, Inc Sarah DiCicco 512-288-1007

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Davey Tree Expert Co Mark Mann 512-451-4986 JMI Contractors Grant Jacobs 210-492-8181 Merit Service Solutions Matt Tenbush 512-834-0123

Trophies & Plaques Longhorn Trophies, Inc Don McGraw 512-454-8684

U Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utilities-Management Guardian Water & Power, Inc Mark Mathis 512-743-6663 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991 Minol USA Diane Leon 877-791-4761 National Exemption Service Donna Ismajili 800-241-8651

Utility Consultant Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Evaluation Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

V Valet Trash

How Does Your Laundry Operator Stack Up?

Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Garbage Grabbers V alet Trash Kacie West 512-299-1609 Invisible Waste Services Mike Miller 281-710-3800 Pro Valet Trash Patrick Kelley 512-751-2900 Value Waste Services John Claybrook 469-363-8018 WeDoTrash Mat Tilley 281-783-6123

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Valet Waste Pick Up Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Invisible Waste Services Mike Miller 281-710-3800 Pro Valet Trash Patrick Kelley 512-751-2900 Valet Living Linda Izaguirre 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929x704 WeDoTrash Mat Tilley 281-783-6123

Vending American Beverage Consolidators DAnne Doga 512-418-1160

Trusted since 1947

If you’re unhappy with your current laundry room operations, consider switching to WASH. Apartment owners and managers have been trusting WASH with expert management of their laundry rooms since 1947. We offer top-of-the-line commercial washers and dryers, quick service, and a variety of convenient payment options for your residents, including mobile pay. Plus, our laundry room leases can be tailored to meet your revenue goals, with a variety of profit-sharing arrangements and flexible terms. Contact WASH for a free, no-obligation quote today!

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Video Marketing Helix Media 360 Brandon Laubach 832-620-0691

Video Productions Capture the Market Beth Doty 866-778-7719 ForRent.com Danielle Archuleta 512-326-1133 Helix Media 360 Brandon Laubach 832-620-0691

W Wallpaper & Wallcoverings-Installation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental

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Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9278 Luxe Appliances Mitchell Andrus 512-940-1023

Washer/Dryer-Sales Appliance Warehouse Tina LeBlanc 512-748-7515 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9278 Ferguson Facilities Supply 888-334-0004 WASH Multifamily Laundry Systems, LLC Mike Hustedt 214-548-1952

Waste & Recycling Consulting Waste Management Daniel Rumsey 512-272-6232

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Waste Disposal/ Recycling Dog Paws Chris Thomas 281-627-1657 Garbage Grabbers Valet Trash Kacie West 512-299-1609 Pro Valet Trash Patrick Kelley 512-751-2900 Texas Disposal Systems 512-421-1300 Waste Away, LLC Ron Walser 866-999-2929x704 Waste Connections Kim Stone 512-251-5622 Waste Consolidators, Inc Ken Garst 480-897-3601 Waste Management Daniel Rumsey 512-272-6232

Water Heaters & Boilers A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ferguson Facilities Supply 888-334-0004 Roto-Rooter Service Co Jason Carter 512-836-8925 Sustain-Ability Solutions Gerardo Medrano 888-657-7582 Vamvoras, Ltd Jeff Fox 512-994-7527

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 Hocutt, Inc Kevin Hammer 214-381-9991 Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Water-Extraction Belfor Property Restoration Matt Mccarty 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 The Steam Team Ashtynn Smith 512-739-7237 The Steamery ATX Tres Davis 512-551-9753 UCS Ben Wells 512-385-6600

Waterproofing Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Integro Roofing Harley Coons 512-659-2038

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 TBC Services, LLC Tom Burghart 512-217-8020 TriStar Commercial LLC Tim Walker 512-733-0944

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167

Windows-Dealers Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Wireless Internet Service Gigafy Stuart Aceituno 855-544-2359 Singkt Solutions LLC John Victorian 512-599-9800

Wood Floor Sales & Installation Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

Products and Services

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PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

WE WEARE AREYOUR YOUR ONE ONESTOP STOPSHOP SHOP CONTRACTOR CONTRACTOR Roofing Roofing- Hail - HailDamage DamageInspections Inspections Painting Painting- Exteriors - Exteriors Siding Siding& &Trim TrimRepairs Repairs Life LifeSafety SafetyIssues Issues

LET LETUS USSHOW SHOWYOU YOU THE THEJMI JMIDIFFERENCE. DIFFERENCE.

WeWe focus focus onon taking taking thethe strain strain outout of of difficult difficult projects projects byby making making it easier it easier onon you. you.

Whether Whether youyou require require tenant tenant improvements, improvements, additions, additions, or or conversions, conversions, JMIJMI is your is your one one stop stop shop shop forfor allall your your contracting contracting needs. needs.

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“A“Aroof roofover overyour yourhead headand andeverything everythingininbetween” between”

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