Window on rental housing - May/June 2017

ON RENTAL HOUSING

M AY J U N 2 0 1 7

THIS ISSUE:

2017

“Memorable” Property Shops 14 2017 Property of the Year finalists 16 Business Exchange sign up 24

Trade Show

18

PAGE

TRI-CHAIR Shonna Marquis, CAS, The Liberty Group TRI-CHAIR Sam Levassar, CAS, Camp Construction TRI-CHAIR Eric Watson, CAS, CAMT, CAMT II, Century A/C Supply

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CONTENTS MAY / JUNE 2017 ISSUE

FEATURES 14 A Funny Thing

Shopping company war stories

18 Trade Show Exhibitors Full list as of April 4, 2017

21 Vegas Night

What happens in Vegas... ends up printed in an issue of AAA Window

26 Spring Golf at Top Golf

16 Property

of the Year

List of 2017 Finalists

17 Trade Show

Registration

18

24 Business

Exchange Registration flyer

29 NAA

Capitol Conference

May the fourth be with you!

2017 Trade Show Exhibitors List

Impressive, most impressive. May the Fourth be with you at the this year’s AAA Trade Show.

20 Jedi Mind Tricks These aren’t the droids you’re looking for

31 Property of

30 TAA Winter

Board Meeting and Legislative Conference

38 Market Report

the Year Awards and Officer Installation

M AY / J U N E /

3

Austin Apartment Association 2 0 1 6 -2 017

21

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director Kristan Arrona

Editor

IN EV E RY I SSUE 5 6 8 10 12 13

Leadership Calendar President’s Perspective Industry Update

32 33 34 40

New Members

Education Opportunities Webinar Wednesdays Law in Order Products/Services Directory

Diamond Sponsors

Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com

IFC Austin Energy

33 Austin Estate Gate

55 Charter Furniture

1

Gage Multifamily

39 Valet Waste

57 Ameristar 59 CSC Service Works 59 Maldonado

Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com

2

Camp Construction

43 CORT

Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com

7

Austin Energy EV

9

Century A/C Supply

45 Maintenance Supply Headquarters

Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Taylor Jackson, CMP, CAE, Director of Business Development taylor@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Ariel Zimmerman, Director of Education, ariel@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.graphicengine.net

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ADVE RTI SE R I N DE X

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11 HousingManager.com 25 Flooring Warehouse 33 Ameristar

47 WASH Laundry 51 Compound Security Specialists 55 BG Multifamily

60 Tenex Properties 61 Dixie Carpet Installations Inc. OBC Crew Indigo

The advertising and article submission deadline for the July/August 2017 issue of Window on Rental Housing is May 15, 2017. The advertising and article submission deadline for the September/October 2017 issue of Window on Rental Housing is July 15, 2017. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990.

Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2016- 2017 EX ECUTIV E COMMIT TEE

2016-2017 BOARD OF DIRECTORS Angel Davila, CAPS, CAMT, Rainier Management Victoria Dries, CAPS, Churchill Forge Properties Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Susan Matheny, CAM, CAPS, Austin PMA LLC

Theresa Ebner,

Dwayne Stewart

Sam Levassar, CAS

Renee Zahn,

CAM, CAPS,CPM LDG Development President

Churchill Forge Properties President-elect

Camp Construction Vice President

CAM, NALP, ARM, CPM Greystar Secretary/Treasurer

Stephanie Naylor, CAS Carpet Warehouse Terri Needham, CAS, PS Landscapes Stephani Park, Oden Hughes Management Christi Pyle, CAM, CAPS, Northland Investment Kay Sachs, CAS, HD Supply Christy Sanchez, CPM, Alliance Residential Missy Sterns, CAPS, LDG Development Eric Watson, CAMT, CAMTII, Century A/C Supply

Colleen Grahn, CAPS

Karen Temborius,

Gus Villegas

Berkshire Property Advisors VP at Large

CPM Westdale VP at Large

Merge Management Immediate Past President

Katya Watson, CAM, Greystar Ben Wells, CAS, UCS

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Renee Clark, CAM, CAPS (06-07)

Membership Go-Getters Toni Rackley Haydee Scott

Products & Services Council Sam Levassar, CAS, Chair Eric Watson, CAMT, CAMTII Chair-elect Shonna Schneider, CAS, Vice Chair Terri Needham, CAS, Immediate Past Chair

Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06)

Sandy Eckhardt (12-13) Robbie Robinson (14-15) Gus Villegas (15-16) *deceased

C OMMI T T EE CHAIR PER SONS Austin Supervisors Council Missy Sterns, CAPS Katya Watson, CAM Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud Stephanie Naylor, CAS Community Outreach Michael Garcia, CAM, CAPS Anna Samaratunga Kara Stevens, CAM Education Victoria Dries, CAPS Adrian Garcia, CAM, CAPS Christi Pyle, CAM, CAPS

Food Drive Kim McGregor Stephanie Naylor, CAS Paige Russell, CAM Ben Wells, CAS Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Gus Villegas Legislative Stephani Park Christy Sanchez, CAM, CPM Karen Temborius, CPM

Membership Ambassadors Rene Flores, CAS Ryan Harmon, CAS NEXTGEN Brian Hackworth, CAS Josh Nichols Political Action Sandy Eckhardt Robbie Robinson, CAM, CAPS, ARM

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth, CAS Josh Nichols Lindsey Osborne

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm Texas Apartment Association 512-479‑6252 National Apartment Association 703‑518‑6141

M AY / J U N E /

5

MAY 2017 PLACE

1

Business Exchange Drawing Entries Open

2

Legislative Committee – CLOSED MEETING

AAA

4

May the Fourth Be With You Trade Show

Palmer Events Center

9:30am 4pm-8pm

8-12 CAPS Credential Course

AAA 8:30am-4:30pm

9 Ambassadors/A-Team

AAA

9am

9

Education Committee

AAA

12pm

10

Community Outreach

AAA

12pm

16

Association 101: Be a Networking Expert

AAA

9am

16

NextGen Committee

AAA

12pm

17

Understanding Financials Seminar

17

Go-Getter Committee

JUNE 2017 DATE EVENT

PLACE

6

Legislative Committee – CLOSED MEETING

AAA

9

Property of the Year/ Officer Installation

Hyatt Regency Downtown

13 Ambassadors/A-Team

AAA

TIME

9:30am 7pm-10pm 9am

13

Education Committee

AAA

12pm

AAA 8:30am-12:30pm

14

Community Outreach

AAA

12pm

AAA

9am

18

Learn at Lunch: Preventive A/C Maintenance AAA

12pm

15

Learn at Lunch: Keeping Your #1 Amenity - the Pool - Inviting!

AAA

12pm

23

Leasing Bootcamp Seminar AAA 8:30am-11:30am

20

NextGen Committee

AAA

12pm

25

Conflict Resolution Seminar AAA 8:30am-11:30am

26&29 AAA office closed in observance of Memorial Day

6

Calendar of EVENTS

TIME

31

Executive Committee – CLOSED MEETING

Headliner’s Club

31

AAA Board of Directors

AAA

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12pm 5pm

21-24 NAA Education

Conference& Expo Atlanta, GA 27

ROI Exchange

AAA

11:45am-1pm

28

Maintenance Roundtable

AAA

2pm

29 Business Exchange

Canyon View Event Center – ABOR 4pm-8pm

shutterstock

DATE EVENT

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President’s

PERSPECTIVE THE POWER OF US! Find your passion and get involved

T As an association, we are only as successful as the member volunteers make it.

8

his year has been a whirlwind and I can’t believe my time as president is coming to an end. It’s been an honor and a privilege to serve as your association President. At the beginning of my term, I asked you to find your passion and get involved. The Austin Apartment Association exists because of its members. As a member, your involvement is key to keeping this association and industry’s voice strong. There are so many different areas where you can volunteer and we need your help in order to ensure we are heard and represented. It was amazing to see many new people find their passion and get involved with the organization that helps strengthen their careers. Thank you!

Because you continue to find your passion and take time to volunteer, this association is successful. It is successful because of the power of us! Its success comes from the wonderful volunteers who take time to attend committee meetings, share ideas and lend a helping hand when needed. Its success comes from the association staff who guides and keeps

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us organized to help Theresa Ebner, cam, caps, cpm us accomplish great LDG Development, things.

2016-2017 AAA President This year, we marked several accomplishments because meant to them and that our donaof the wonderful volunteers who tion allowed them to feed more make-up this association. As an assoindividuals. ciation, we are only as successful as · A record 57 attendees took the CAM/ the member volunteers make it. Each CAS Credential Course in the Spring and everyone deserves a THANK YOU of 2017. and KUDOS! If you haven’t had time, or you are new to the association, I · Suppliers job fair- Teaming up with hope you will take time to get involved TAAEF and Goodwill hosting the 1st in a committee and become part of ever job fair for supplier members the power of us! to find employees A few highlights:

· Record Food Drive raised $63k and

fed 1,380 families. It was a huge achievement to reach a new collection record, but it allowed us to help so many more individuals. The best gratification came from, not only feeding the families in Austin on Thanksgiving, but being able to give $1,000 to food banks in the 10 surrounding counties of our association’s jurisdiction. It was so moving to see how much AAA’s donation

· Membership reincorporated the Ambassadors to form the A-Team.

Their on-site team visits are working to reinvigorate on-site involvement at the association.

· Our legislative involvement this year was outstanding. By working with Austin Mayor Adler, we helped achieving Zero Veteran homelessness in Austin.

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Industry UPDATE ENERGY AUDITS AND CODENEXT

By Paul Cauduro, AAA Director of Government Relations

Austin Energy Audit Outreach Initiative Underway

Energy experts have long stated that multifamily buildings nationwide present a tremendous opportunity for energy savings.

In February, Austin Energy launched an initiative to visit multifamily properties in compliance with Austin City Code’s ECAD Ordinance requirements. Austin Energy staff is scheduling appointments and delivering updated ECAD Audit Results certificate and Energy Guides to onsite property managers and leasing personnel, but in some cases, the contact information may need to be updated without the convenience of setting appointments in advance.

These site visits are part of Austin Energy’s 2017 ECAD multifamily community outreach plans and are intended to answer any ECAD and AE energy efficiency program related questions the properties may have.

As part of the initiative special attention will be paid to small unit properties with no office or on-site management.

City officials are open to industry input regarding certificate postings at the property and how audit result information is transmitted to prospective tenants by the owners or manag-

ers. It is important to note that many of these properties present unique energy upgrade opportunities through the use of Austin Energy rebates and innovative financing options that can provide the upgrades and resulting operating costs savings with no out of pocket costs because of Travis County’s designation as a property assessed clean energy district (PACE).

The ECAD program began in 2009 by first applying to single-family homes requiring all homes sales must include an energy audit prior to the sale of the property with a copy of the results provided to prospective purchasers. A report to Council dated August 1, 2014 indicated that slightly more than 10,000 homes had an ECAD audit. A success rate of only 52%.

The Austin City ECAD ordinance was phased to apply to multifamily communities in 2011. To date 850 multifamily communities have reached compliance. That’s a success rate of approximately 80% representing 6,292 buildings and 74.6 million square feet.

ECAD defines multifamily properties as any property with five or more residential units. The rules require that apartment buildings greater than

10 years old must have an energy audit or perform an audit within 10 years of the completion of construction. The Austin ECAD audits investigate air conditioning and heating system efficiency, air filtration, duct performance, air sealing in plumbing areas, weather stripping, windows and attic insulation The aim of the ordinance is to find inefficiencies and spur energy efficiency improvements such as duct sealing and added insulation in order to provide more comfortable and desirable spaces for tenants. Tenant surveys indicate that tenants living in an energy efficient unit are likely or very likely to renew their lease.

Energy experts have long stated that multifamily buildings nationwide present a tremendous opportunity for energy savings. Comprehensive, cost-effective upgrades in multifamily buildings can improve efficiency by 15-30%, representing an annual sector-wide savings of almost $3.4 billion. To help offset the cost of improvements, Austin Energy provides a wide range of rebates to owners for making energy and water efficiency upgrades.

The City of Austin promotes the ECAD ordinance as a way to help tenants avoid the surprise of high energy bills in the unit before a lease is signed. Austin Energy publishes a guide that provides residents with an estimated average monthly energy cost and encourages renters to use the guide as a tool to compare properties.

The City also offers an online data portal to help tenants search for energy-efficient apartment properties in the Austin Energy service area.

A review of the ECAD requirements is as follows: · The property owner or manager is responsible for making sure the ECAD audit is done. · Energy audits must be done for all properties within the city limits served by Austin Energy the year the complex turns 10 years old.

New audits must be conducted every 10 years thereafter. · A qualified ECAD Energy Profes-

For more information about these issues go to www.naa.org and be sure to download the Advocacy365 app for your phone or other device to stay engage and current on the issues.

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sional must conduct the audit.

ECAD audits are comprehensive and require specialized equipment. The Energy Professional provides a copy of the energy audit to Austin Energy as well as Audit Results to provide to residents. ECAD energy professionals set their own prices and it is recommended that properties get at least three estimates and check references. · Energy audit results should be posted at the property for all current and prospective residents to review. · For current residents, the property owner or manager must give a copy of the audit results when requested or automatically provide it before current lease is renewed. · For a prospective resident, the property owner or manager must provide copy of the audit at lease application before any application fees are paid.

An apartment community can be proactive by exempting itself from the ECAD requirement for 10 years.

The exemptions are given to properties that have used an Austin Energy Rebate for comprehensive duct remediation work and/or replacement of air conditioning equipment for all units.

As with any adopted ordinance, there are penalties for non-compliance and requirements for high energy users, and anyone may file violations with the City of Austin Municipal Courts for review and action. For complete information about ECAD and the audit professionals, go to the “Energy Efficiency” tab of the Austin Energy Website at www.austinenergy.com For questions about ECAD, (and if your property must comply), call 512-482-5346 or send an email to ecad@austinenergy.com. You also can contact AAA staff at 512-323-0990.

CodeNEXT Update In January, the City of Austin released its first draft of “CodeNEXT,” an 1,100+ page overhaul of the municipal land development code. The new code

work needed to ensure that the final will replace the current one that was maps are acceptable for final action. written in the 1980s and, in keeping The City Council is slated to begin with recent urban planning trends, the formal adoption of CodeNEXT it is a “form-based” code document. in December 2017 and a final vote is Unlike a traditional land developscheduled for March-April 2018. ment code written with parking rules, The Austin Apartment Association building height rules and zoning is engaged in the CodeNEXT public designations intended to keep incomcomment and approval process to patible land uses like housing and ensure that whatever gains to be made factories separate, CodeNEXT aims with CodeNEXT are also paired with to codify and regulate the forms of CodeNEXT effective planning tools and programs development rather than the uses. aims to such as public infrastructure participaThe move to form-based codes are codify and tion, tax abatements, and low income intended to de-emphasize developregulate the forms of housing tax credits – just to name a ment regulation detail and add develdevelopfew – so that the demand for housing, opment flexibility thereby making the ment rather and especially rental housing, at can be code more easily understood. than the effectively met in a coordinated manner. uses.

The first round of six open house Current text of CodeNEXT can be presentations about the code recently found at codenext.civicomment.org/. ended. Details about futures events All AAA members are encourand related code information can be found at www.austintexas.gov/depart- aged to monitor and participate in the CodeNEXT process contact Paul ment/codenext Cauduro, AAA Government Relations The next milestone in the process will be the release of maps that display Director (paul@austinaptassoc.com) if you have any questions or to provide where the code and its new land use feedback on this topic. designations will be applied. Slated to be released before the end of April, the maps have already generated some controversy.

The City’s Zoning and Platting Commission has called for a delay in releasing the maps citing more work to be done on the text.

The Commission also cited concern that both standard zoning and form-based zoning are included in the document and each zone type is applied to different areas of the city TO REQUEST MAINTENANCE depending on existing IS HUMAN. development patterns.

TO DO SO ONLINE In a recent address IS DIVINE. to real estate industry professionals, Mayor Stave Adler stated that the maps, when released, are sure to be wrong and that the purpose of the long public review and HousingManager.com™ is the simple online solution for approval process is managing your most time-consuming property needs. to perform the hard

M AY / J U N E /

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New MEMBERS AAA welcomes these new members who joined the association between February 1, 2017 and March 21, 2017. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS Airhart Holdings Number of reported units: 1

CNLE Property Management LLC Number of reported units: 162

Klein Properties Number of reported units: 4

Tarbox Properties Number of reported units: 5

NEW SUPPLIER MEMBERS

General Contractors DFW Housing Partners

Native Land Design

Clark Crawford 817-806-8147 www.dfwhousingpartners.net

Chris Rhodes 512-918-2270 www.nativelanddesign.com

Movers EDC Moving Systems Tom Kelner 512-832-1995 www.edc-mover.com

Utilities-Management Guardian Water & Power, Inc Chris Apostolos 877-291-3141

Video Marketing Laundry Equipment-Leasing AAdvantage Laundry Systems Russell Williams 817-915-0431 www.aadvantagelaundry.com

Gates-Automatic & Manual Associated Time & Parking Patrick Dolan 512-693-9200

Paint Contractors ATX Unlimited David Cisneros 512-736-9929

Trash Hauling Bulk Services LLC 512-770-9060 www.bulkservicesllc.net

Cabinet Installation Countertop and Cabinet Solutions Keri Zach 830-980-1534

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Landscape Contractors

Helix Media 360 Brandon Laubach 832-620-0691 www.helixmedia360.com

Backflow Testing Hyden Construction Services, LLC Brian Hyden 512-947-1945

Landscape Contractors Keller Commercial & Home Services INC. Nick Keller 512-930-4769 www.Kellerlandscapingtx.com

Waste Disposal/Recycling Mr Roll Off Dumpster Jorge Gonzalez 512-272-4491 www.mrrolloffdumpsterrental.com

Garage Doors & Openers R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667 www.rsoverheaddoor.com

Advertising-Internet Respage Linda Lunn 800-390-1776 www.respage.com

Roofs-Contractors Southern Shingles Sheldon Jones 512-670-5300 www.southernshingles.com

Make Ready Service Turn Construction Brandon McFarling 512-484-3096 www.turnconstruction.com

General Contractors Woods General Contracting LLC John Woods 817-203-8710 www.wgctxllc.com

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A funny THING HAPPENED ON THE WAY TO THE MODEL Shopping War Stories from the Apartment Industry’s Leading Shopping Company by, Joanna Ellis, CAM, CAPS CEO Ellis, Partners in Management Solutions After 30+ years of shopping apartment communities in almost every state in this country, we still never say, “We’ve seen it all!” Why? Because after hundreds of thousands of shopping reports, we continue to get the occasional new “twist” on the standard apartment leasing presentation. Some of these twists are often downright twisted. Most are entirely inappropriate and represent huge leasing no-nos, and some things that happen when we are out shopping are downright unforgivable. Yet they are often hilarious! Below are just a few of the more unusual shops we have done through the years. Enjoy!

It was a nice spring morning, and our shopper was looking forward to completing his shopping evaluation. He realized it would mean a tour of the community in the beautiful weather. As he approached the leasing office of what seemed to be a well-maintained apartment community, his expectations of this leasing presentation were high.

The initial impression of this property was very positive and everything seemed to be in order.

As he entered the leasing office, a nicely dressed and wellgroomed woman was sitting at a desk in the nicely-appointed room. She looked up from her paperwork, smiled, and said hello.

But she didn’t stand to greet our shopper or offer him a seat. Yet as instructed, the shopper walked up to this on-site professional and inquired about a one bedroom. At that point, the manager did the unthinkable. She pulled a set of master keys from her desk drawer, handed them to the shopper, and pointed in a general direction.

“The only thing I have left is on the second floor, Apartment 234. It’s right up the second set of stairs going that way. See what you think.”

The shopper was flabbergasted by this action of the apartment owner’s agent. For just a second he considered taking the keys and driving off. Instead, he completed his assignment by viewing the apartment, walking the grounds, and returning the master keys to the otherwise friendly on-site representative. Interestingly, the apartment he saw on his own was in perfect condition. We don’t know at which convenience store this manager is now working!

C’mon Up, Big Boy! This shopping incident actually happened to Rick Ellis, well-known multifamily industry consultant and one of our “best” shoppers. This

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shop took place more than a few years ago in the west Texas town of Midland. Rick was younger, had more hair, and fewer pounds back then. You’ll see why this is relevant in just a moment.

The apartment community he was shopping was upscale and desirable. The leasing professional was poised, friendly, and gave an incredible performance. Rick was thinking that this would likely be a perfect shop and earn the company’s highest report score. Everything was going great until this otherwise outstanding leasing professional did something very inappropriate. This young woman invited Rick up to her apartment! Can you believe that? But it was not quite as bad as it sounds. She was having a party in her apartment that evening, and she was inviting him to that little celebration. Unfortunately, it ruined what could have been an award-winning leasing presentation. And it confirmed our client’s concern about why this particular leasing consultant seemed to only close her male prospects!

Oh, Sorry. I Had a Little Party Last Night!

From time to time an on-site person who is being shopped will show their own apartment to a prospect. While this could be considered inappropriate by many companies, when done correctly, it can be quite persuasive and appealing to the prospect. But we don’t recommend the practice!

Yet this is what the leasing consultant chose to do in a shop that I was doing myself. And had I not seen it with my own two eyes, I would never have believed it. You see, the particular floor plan I requested during this shop was not available. So this friendly and accommodating leasing professional offered to show me her apartment. I agreed and off we went.

As she opened the door to her apartment, I immediately noticed

shutterstock

Here’s the Keys, Master!

a stench of beer and cigarette smoke. She smiled and apologized.

“Sorry about the mess. We had a party here last night.” The place was a wreck, with beer cans and other trash strewn all over. And on the balcony was a spent keg of beer, still floating in the tub. I was not looking forward to writing up this evaluation! Then it got worse. As she walked me through her apartment, I noticed something soaking in her bathroom sink. Now there are times we should just keep our mouths shut, but this poor thing blurted out, “Oh, it’s that time of month.” (More information than I needed!)

Other funny comments seem to have recurring themes. Here are a few we hear quite often. · A leasing professional complains to our shopper about their manager or management company. · The onsite person who does or says a “no-no” and then comments, “Gee, I’m glad you’re not a shopper or I would be in big trouble!” · How about the leasing professional who had just returned from McDonald’s when our shopper showed up. She asked the shopper, “Do you mind if I finish my lunch before I show you the apartment?”

Please understand the vast majority of our shops are good or very good. We are proud of the overall professionalism and expertise of the thousands of on-site professionals in this great industry! Lest you think I’m poking fun at our wonderful customers, let me tell you a few stories on us -- on our shopping company. Hey, we all make mistakes sometimes, right? Well, don’t tell anyone about these stories because they are downright embarrassing! And while these goofy messes happened to EPMS, any shopping company has similar stories to tell.

We had a shopper in Houston who “fabricated” eight shopping reports and turned them in to us for payment. Fortunately, some inconsistencies were noticed during our second review. It seems the shopper’s experiences were very similar — too similar - at each community.

We had this shopper visited by our collection person, “Nick the Knife!”

“Let’s strike a deal,” said our shopper to the leasing consultant he was to shop. He called her up by phone and offered to split his shopping fee if she would just help him fill the report out and avoid a time-consuming trip to the property. (Ouch!) Fortunately, this honest on-site professional reported our lazy shopper to her supervisor, who immediately called EPMS. Boy, were we red faced!

And then there are the shoppers who decide to fill out the shopping report during the leasing presentation, in full view of the person being shopped! Some shoppers just don’t get the concept.

And, finally, there is the occasional male shopper who simply can’t resist the temptation to ask a cute leasing professional for her home phone number. Hey, buddy, we’re not running a dating service. This is a shopping company!

Now you see why I say that anything can happen during a shopping evaluation! I hope you enjoyed this lighter side of the apartment shopping and employee evaluation business. Perhaps I or one of my shoppers will see you at your property in the future.

Happy leasing!

MEMORABLE PRESENTATIONS

Courtesy of Ellis Shopping Customers  “My visit was incredible! I was so impressed with the professionalism and candor of Monica. I was most impressed with her ability to remember details of my life in order to come up with very good ideas and suggestions just for me.”  “Michelle really impressed me when we were walking to the apartment. She stopped, bent down, and picked up two pieces of garbage. She said, ‘Excuse me, but that just bugs me there.’ It was nice to know that the employees cared so much about how the community looked.”  “When I asked if they had any apartments for rent, Joyce jokingly asked how many I would like. It was a great ice-breaker!”  “Yvette noticed that I was really impressed by the trees, clean air, and overall lack of city noise at the property. She suggested that for less money than I was currently paying for an apartment, I could have so much more. She called it a little ‘piece of harmony’.”  “Michelle had a son the same age as mine and offered to invite him over so he would have an instant friend when we moved in.”  “Richard referred to the two apartment floor plans as the ‘Heaven’ apartment and the ‘Paradise’ apartment.”  “Todd asked me to complete the guest card and I commented that I had not brought my reading glasses.

He jokingly reached into his desk drawer and offered me a magnifying glass. We laughed at his resourcefulness.”  “When I said I was just beginning to look she said, ‘How lucky for you! You found your new home on the first visit!’”  “On the phone Felix got me excited about visiting by saying, ‘I can get you a mansion!’ He also offered to personally paint an accent wall in my apartment when I moved in.”  “Joseph overcame my objection of no ice maker by laughing and demonstrating how to fill the ice tray. He was very funny!”  “Farrah invited me out to ‘fall as much in love’ with her community as she was. I wanted to see what she loved so much!”

Joanna Ellis, CAM, CAPS, is the CEO of Ellis Partners in Management Solutions and directs the team who processes thousands of shopping reports throughout the nation every month. EPMS’ comprehensive, automated property management mystery shopping reports have made EPMS an industry standard in performance evaluation of onsite leasing professionals. Under her leadership, EPMS has established itself as the premier apartment mystery shopping company in the nation with clients that include most major apartment developers, management companies, and REITs. In addition to shopping reports, EPMS is a leading provider of resident surveys, ratings and reviews, and training for on-site teams.

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A U S T I N A PA R T M E N T A S S O C I AT I O N

2017 Property of the Year

Finalists

Congratulations to these 2017 Property of the Year finalists. Join in celebrating these finalists and the award winners at the Property of the Year Awards & Officer Installation Friday, June 9 at the Hyatt Regency Downtown Austin.

Lease Up 2017 Property of the Year Finalists Hays Junction, Capstone Real Estate Services, Inc Ocotillo, Greystar Sur512, Greystar

Emerald 300+ units 2017 Property of the Year Finalists AMLI Covered Bridge, AMLI Management Company Madrone, Alliance Residential Rise Apartments, Greystar

Mid/High Rise 2017 Property of the Year Finalists Lamar Union, Greystar The Davis SoCo, Greystar Whitley, Greystar

Emerald 50-299 units 2017 Property of the Year Finalists 7East, Greystar Colonial Grand at Double Creek, Mid America Highline Austin, US Residential

Affordable Housing 2017 Property of the Year Finalists Santora Villas, Capstone Real Estate Services, Inc. The Pointe at Ben White, Capstone Real Estate Services, Inc. The Villages at Ben White, Capstone Real Estate Services, Inc.

Diamond 300+ units 2017 Property of the Year Finalists Autumn Ranch on Swenson Farms, Alliance Residential Bell at Teravista, Bell Partners, Inc. Mosaic at Mueller, Greystar

Sapphire 50-299 units 2017 Property of the Year Finalists Somerset Townhomes, Alliance Residential State House on Congress, Lincoln Property Company The Cliffs at Barton Creek, Lincoln Property Company Ruby 2017 Property of the Year Finalists Balcones Club, Presidium Group Channing’s Mark, Northland Investment Corporation Retreat at Barton Creek, Alliance Residential

Diamond 50-299 units 2017 Property of the Year Finalists Agave at South Congress, Alliance Residential Hudson Miramont, Oden Hughes Management, LLC Reserve at Walnut Creek, Greystar

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Sapphire 300+ units 2017 Property of the Year Finalists Highlands Hill Country, Berkshire Communities Northland at the Arboretum, Northland Investment Corporation Riata, IMT Residential

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Trade Show Exhibitors

347

A&A Wrecker and Recovery, LLC

548

Capital Metro

255

AAdvantage Laundry Systems

216

CARES Program

541

Absolute Pest Management

447&546

Carpet Warehouse

521&523

Ace Fire Equipment

621

Central Renovation Solutions

222

Aces A/C Supply

326&328

Century AC Supply

632

ACTIV Answer by Audio Images

129

Certified Termite and Pest Control

452

Advanced Exercise

507&606

Chadwell Supply

442

Airco Mechanical

603

Charter Furniture

722

Alpha Paving

348

Cinch Kit

720

Alpha Roofing

247

Citywide Apartment Locators

641

American Fire Systems

320&322

Colors Unlimited

341&440

Ameristar Screen and Glass

227

Comm-Fit LP

441&540

Complete Landscapes, Inc.

607 ApartmentData.com 509

Appliance Warehouse

346

Contractors Asphalt

642

Arbor Contract Carpet

706&708

Contractors Inc.

232

Asphalt Care of Texas, LLC

513&515 CORT

547&549

Austin Energy

654

Countertop and Cabinet Solutions

726

Austin Resource Recovery

637

Crime Clean of Texas

352

Criterion Brock

209 AZUMA

18

251

BEHR Paint

228

Crystal Clear Pools & Spas

600

Benchmark Landscapes

517&519

CSC Serviceworks

555

Best Wash Inc.

501&503

Dixie Carpet Installations, Inc.

312&314

BG Staffing

236

Ecoteam Pest Control

407

Brook Furniture Rental

303 Firetrol

213

Build Right Construction

617

Fit Supply

330&332

Camp Construction

608

For Rent Media Solutions

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2017 *as of 4/04/17

400&402 Fox Service Company 531&533 FSI Construction 506 Gage Multifamily Services 349 GateCode 249 Gigafy 742 Global Restoration Services 409&508 Golf Cars of Austin 630 GPS Roof Leak Repair 620 Gratr Landscapes 217 Green City Recycler 306 Guardian Construction 242 Guardian Water and Power 300&302 HD Supply 502 Heat Wave Bed Bug Control, LLC 235 Helix Media 360 622 Hines Pool and Spa 101 HousingManager.com 613 Ice Blue Advertising 527&529 Impact Floors 234 Infinite Capital Company 535&537 Integrity Paving and Coating 233 J.D. Sheet Metal and Roofing 640 JMI Contractors, LLC 609 Johnstone Supply Austin 449 Kings III Emergency Communications 207 Kitchen Tune Up 700 Kraftsman Commercial Playgrounds and Water Parks 223 Lone Star Carpet 542 Lone Star Paving 626&628 LSR Multifamily 646 M&M Painting & Construction 203 Maid of Honor, Inc. 627 Marathon Fitness 406 McMahan’s Flooring, Inc 301 Merit Service Solutions 443 Meyer Smith, Inc. 219 Mohawk Industries 243&342 Maintenance Supply HQ 343 Nationwide Eviction 201 NuSurface Austin 629 On Guard, Inc 648&650 Park Right Solutions 350 Perma-Pier Foundation Repair of Texas 215 Pest Management Inc. 202 Peterson Dean Roofing & Solar Systems 714 Poolsure

634&636

Powerhouse Carpet Cleaning & Flooring

616

PPG Paints

732

PPOA Group, LLC

635

Precision Safe Sidewalks, LLC

740

Premium Cuts Lawn Service and Maintenance, Inc

633

Pro Valet Trash

308

PS Landscapes

728

R&S Overhead Garage Door of Austin

241&340 RASA 712

RealPage, Inc.

307

Redi Carpet

226

Reliant Towing

543

Renaissance Contracting, LLC

334&336 RentPath 221

Republic Services

237 Respage 353

Robert Madden Industries

453

Sherwin Williams

552

Sherwin Williams Flooring

229

Signal 88 Security

253

Space Makers Towing

220

StoveTop FireStop

602

Sundek of Austin

214

Surface Connection

200

Sustain Ability Solutions

212 Texacraft 206&208

The Apartments.com Network

551

The Bug Master

601

The Countersource, Inc.

408

The Ironwood Group

401&403

The Liberty Group

614

The Steam Team

231

Trojan Waste Solutions

716

Turn Construction

623 UCS 309

Valet Waste

643 Vamvoras 240

Vima Décor USA

446

Visual Marketing

316&318 WASH 615

Westlake Home and Commercial

448

Whorton Insurance

618

Worldwide Pest Control

500

Yardi Systems, Inc.

612 Zillow M AY / J U N E /

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Jedi Mind Tricks for Exhibitors to Use at the Trade Show

You have your booth reserved and paid for. You’ve reserved the

By, Sam Levassar, Eric Watson

finest Obi-Wan robes and Princess Leia wig. Your lightsaber is charged

and Shonna Schneider,

and ready to go. In short, you are ready for the 2017 AAA trade show. If you

2017 Trade Show Tri-Chairs

are on your game, these Jedi mind tricks can have a powerful effect on attendees. Remember…on trade show day…May the Fourth be with you!

1. Always have a game to play at booth (hint: award drink tickets) 2. Be engaging and fun as a vendor; this is the best way to leave your impression with current and potential customers.

4. Have good give-away promos and lots of candy. Make attendees have a place to drop their business cards for a chance to win your prizes! Everyone likes the chance to win cash and prizes. (Getting their business card also gives you the opportunity to build up your contact list.)

5. Don’t sit behind your booth table; stand out front and engage people as they walk by!

6. Have a great time! Stand up at all times and smile.

7. Pre-Promote, Pre-Promote some more. Start including your booth number on all of your emails, invoices, social media and marketing collateral months before the trade show.

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8. Make a checklist of what to bring and set up the day before the show. You don’t want to get caught high and dry the day of the show.

9. Follow-up after the show with an email, phone call or letter to attendees. It is rare that you have over 1,000 customers in one room and get their full contact information. Use this information to make a database for the next year to email all of them about your booth and what special drawing or event will take place.

10. At your next trade show, watch the busiest booths and see what it is they are doing and think of what you can do your next show.

11. Most important: put it on Fowler’s tab!

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3. Consider giving people a place to sit down and try to have a couch or seats for clients to sit down and visit.

PLATINUM SPONSORS (pictured below)

Vegas

Night FEBRUARY 23, 2017

WESTIN at the DOMAIN

Front row: Dustin Stucker, Ferguson Facilities Supply; Jeff Marquis, Camp Construction; CJ Reed, Ameristar Screen and Glass; Lindsey Osborne, CORT Furniture Rental; Ashley Palacios, Hire Priority; Paul Lopez, Worldwide Pest Control; Daniel Pena, Rasa Floors; Back Row: Joseph Tenery, P.S. Landscapes; Brandi Dathe, Airco Mechanical; Michelle Blankenship, Arbor Contract Carpet; Josh Nichols, Fit Supply; Rene Flores, Crystal Clear Pools & Spas; Beau Bastian, Dixie Carpet Installation; Tony Boatman, Redi Carpet; Ty Thompson, Mohawk Industries

M AY / J U N E /

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— GOLD SPONSORS — BG Multifamily, Fox Service Company, Gage Multifamily Services, Impact Floors, PCI Texas, RentPath, The Steam Team, Valor Fire Protection, WASH Multifamily Laundry Systems, Zillow Group

— SILVER SPONSORS — FSI Construction, Global Restoration Services, HD Supply, Hines Pool and Spa, Visual Marketing

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A special thanks to Vegas Night tri-chairs Shonna SchneiderMarquis, The Liberty Group, Nikki Burleson, BG Multifamily, and Josh Nichols, Fit Supply

Eric Watson and Lindsay Doud, Century A/C Supply, present the $500 Grand Prize to winner Jason Wheeler, Gables West Avenue

M AY / J U N E /

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WTF*! (*What The Floor)

Carpet Warehouse is now Flooring Warehouse

See our new look at MyFlooringWarehouse.com

M AY / J U N E /

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SPRING

GOLF AT

TOP GOLF

Spring Golf at Top Golf was another huge success! Thanks to AAA member support of this most entertaining event, AAA was able to make a sizeable donation to the Political Action Committee coffers at the local, state and national levels. It was a great afternoon of golf fun, food, drinks and camaraderie at one of Austin’s coolest hangout spots. Here’s to Top Golf in 2018!

PLATINUM SPONSORS (below) Greg Hill, The Ironwood Group; Chelsea Kneeland, RentPath; Brian Hackworth, Gage Multifamily; Lindsey Osborne, CORT

ST I N LF AU O G P TO 17 ARCH 23, 20

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GOLD SPONSORS (above) Lindsay Osborne, Event Co-Chair; Ashley Pruden, Apartment Data; Matthew Albertson, Park Right Solutions; Jeff Fox, Vamvoras; Matt Graybill, Carpet Warehouse; Josh Nichols, Event Co-Chair, Westlake Home and Commercial. (not pictured: WASH Multifamily Laundry)

SILVER SPONSORS Ameristar Screen and Glass, Brook Furniture Rental, FSI Construction, HD Supply, Impact Floors, PCI Texas, The Steam Team

FIRST PLACE TEAM – HD Supply – awarded by the Platinum Sponsors

SECOND PLACE TEAM – Dixie Carpet – awarded by the Platinum Sponsors

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THIRD PLACE TEAM – The Steam Team – awarded by the Platinum Sponsors

BEST INDIVIDUAL GOLFER – Blake Duplant with HD Supply – awarded by WASH Multifamily Laundry

LONGEST DRIVE – Jared Bernshausen with FSI Construction – awarded by Carpet Warehouse and Apartment Data

MOST ZEROS – Karen Temborius with Westdale Real Estate – awarded by Lone Star Paving and Vamvoras

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NAA Capitol Conference Advocates for ADA Reforms, Flood insurance and Tax Reform Left, top: Meeting with staff members from Rep. John Carter’s office Left, bottom: AAA staff members and volunteer members attend the NAA Day at the Capitol. (l to r) Paul Cauduro, Stephanie Puryear-Helling, Kristan Arrona, Colleen Grahn, Kim McGregor, Kris Burleson, Theresa Ebner, Dwayne Stewart, Stephanie Naylor

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On March 8, apartment industry professionals from all over the country convened in Washington DC for the National Apartment Association’s (NAA) Capitol Conference. This is the industry’s annual advocacy event that educates grassroots activists on key issues and then mobilizing them to advocate with their members of Congress. AAA members and staff attending the conference held separate meetings with all member of the Austin area Congressional delegation: Michael McCaul, Judge John Carter, Lamar Smith, Roger Williams, Lloyd Doggett and Bill Flores. Meetings were also held at the office of Senators John Cornyn and Ted Cruz.

This year the industry’s advocacy efforts focused on: · Fair Housing and the Americans with Disabilities Act (ADA), · Tax Reform, and · the National Flood Insurance Program Reform and Reauthorization.

On the topic of Fair Housing and the ADA, the industry is trying to eliminate “drive by” lawsuits whereby apartment

communities are notified that the property my not be fully compliant with ADA requirement and that a complaint will be filed unless settlement payments are made. The request for lawmakers is a “fix” that allows property owners 120 days to cure any defects before lawsuits or filed or any settlement monies are paid.

When speaking about National Flood Insurance Program (NFIP) Reform the apartment industry is seeking reauthorization for continued availability of flood insurance. Advocacy efforts also centred on reforms to the flood maps as well as changes to how replacement costs are determined and paid to apartment communities following a flood event.

Advocacy on tax reform is a key priority for the NAA. While advocating for tax reform industry members listed several primary objectives and priorities to needed ensure that any reforms will promote economic growth and investment in rental housing without unfairly burdening apartment owners and renters relative to other asset classes.

For more information about tax reform and the other advocacy issues go to www.naa.org and be sure to download the Advocacy365 app for your phone or other device to stay engage and current on the issues.

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OMNI Downtown, Austin February 15-17, 2017

TAA Winter Board Meeting

& LEGISLATIVE CONFERENCE

75 AAA members participated once again in the bi-annual TAA Day at the Capitol and Legislative Conference. During the Day at the Capitol, we asked members of the House and Senate to support the following bills presented during this legislative session: Legislative Clarifying Residential Late Fees; Efforts to Improve Texas Property Tax System, SB 2; Urges supporting legislation Clarifying the Water Billing Complaint Process for Renters; and HB 1557 and SB 737 Transparency on Municipal Fees.

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6

1 AAA members on Kristan Arrona’s team meet with Colton Duncan in Representative Paul Workman’s office 2 Meeting with Representative Jason Isaac’s office with Team leader Victoria Dries 3 AAA President Theresa Ebner receives a Community Star recognition plaque for the 2016 Doc & Gayle Young Food Drive 3

4 Cindi Bewley’s team was recognized for selling the most booths for the upcoming Education Foundation in Fort Worth. Booth sales exceeded a record 401!

5 Austin members showed up in force for the TAA Legislative Conference

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5

6 The group of AAA volunteers are anxious to visit our representatives at the State Capitol

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2

Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

CAPS (Certified Apartment Portfolio Supervisor) Credential Course

MAY 8-12 8:30 a.m. – 4:30 p.m.

Instructed by Sue Weston, CAM, CAPS, The Susan Weston Company AAA - 8620 Burnet Rd. #475 $1,399 per AAA member

The Certified Apartment Portfolio Supervisor (CAPS) program is an indepth review of property management principles and techniques as used by the professional supervisor. This course helps the professional make the connection between knowledge and on-the-job performance.

Understanding Financials

MAY 17 8:30 a.m. - 12:30 p.m.

Speaker: Renee Clark, Gables Residential Services AAA - 8620 Burnet Rd. #475 $70 for AAA members FREE for ACE subscribers CECs: 4 A new curriculum authored by NAAEI, this half-day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs.

From calculating percentages, to converting fractions (remember those?), understanding averages and more, this is your chance to “go back to school” in a relaxed and low-stakes environment.

Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you’ll need to know to advance in your industry career.

Learn at Lunch: Preventive Maintenance for A/C

MAY 18 12:00 p.m. – 1:00 p.m.

Hosted by: Century A/C Supply AAA - 8620 Burnet Rd. #475 FREE and for AAA on-site personnel only CECs: 1 · Purpose of preventive maintenance · Proper preventive maintenance methods · Do’s and Don’ts · Effect on equipment

Leasing Bootcamp

MAY 23 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Danielle Archuleta, For Rent Media Solutions $70 for AAA members FREE for ACE subscribers CECs: 3 A great way for your new hires to get their feet wet! We’ll discuss Fair Housing Basics, Telephone Technique, On-Site Presentation and Property Tour, Track Your Traffic, Closing the Sale.

Conflict Resolution: Internal & External Interactions

MAY 25 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speakers: Colleen Grahn, CAPS, Berkshire Property Advisors and Stephanie Naylor, CAS, Flooring Warehouse $70 for AAA members FREE for ACE subscribers CECs: 3

you stronger. Learn how to set up your team for success by diffusing conflict with quick action, humor and gratitude.

Learn at Lunch: Keeping Your #1 Amenity - the Pool - Inviting!

JUNE 15 12:00 p.m. – 1:00 p.m.

Hosted by: Hines Pool & Spa AAA - 8620 Burnet Rd. #475 FREE and for AAA on-site personnel only CECs: 1

· New pool rules and regulations · Proper maintenance · Sanitation automation · Renovations

ROI Exchange: LLC Accounting Knowledge

JUNE 27 11:45 a.m. - 1:00 p.m.

AAA - 8620 Burnet Rd. #475 Speaker: Stephanie Petersen, Bluebonnet Management FREE and for AAA IRO members only CECs: 1

Maintenance Roundtable

JUNE 28 2:00 p.m. - 3:00 p.m.

AAA - 8620 Burnet Rd. #475 FREE and for AAA Maintenance Leads and Supervisors Calling all maintenance leads and maintenance supervisors! Join us for a Maintenance Round Table to discuss issues related specifically to your profession. We want to hear from you.

Conflict is everywhere. You have a choice: conflict can destroy morale or it can make QUESTI ON S? Contact AAA Director of Education Ariel Zimmerman at ariel@austinaptassoc.com or 512.323.0990.

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t

yo

ur

lin

Ge

WEDNESDAYS

e!

present

n o education

MAY 3

Potluck Marketing: Why a varied approach is the real crowd pleaser Anyone who wants to FEAST on a variety of easy-to-create marketing ideas should attend this webinar. We’ll serve up some DIY marketing tools and tips that won’t break the bank. Learn how you can meld the latest social trends with grassroots efforts.

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

MAY 17

15 Leasing Hacks in 60 Minutes In 60 minutes, you will learn how to: increase your effectiveness on the phone, craft emails to prospects, overcome common objections, as well as the secrets of building rapport during the leasing tour, and the essentials of creating an effective follow-up strategy.

need screens?

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003

JUNE 7

In Sales, Confidence is Sexy.

Seven Way to Boost Yours!

This session will show you how to gain confidence in others by practicing technique, managing your mind, and committing to success.

Call About our FREE Custom Measure Screen Inventory Program

Serving the Apartment Industry Exclusively Since 1989

The Residential Perimeter Security Specialists

JUNE 28

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Don’t Call Me the “B” Word: The Loss of the Boss and the Love of the Leader Your team can better reach their potential when “the Boss” chooses to give up ego and the iron fist and become “the Leader” by example and improvement, cascading the company’s vision and mission.

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671

www.austinestategate.com anthony@austinestategate.com

M AY / J U N E /

33

LAW IN ORDER

The Warren Report BOTTOM OF THE 9TH, BASES LOADED It’s Baseball Season!

Are Your Bases Covered?

S One of the easiest ways to get into trouble in connection with a former tenant’s security deposit is not to account for it in a timely fashion.

34

ome residents will vacate your property and owe you money. Does that surprise you as much as Bugs Bunny single-handedly defeating the Gas House Gorillas in the classic cartoon Baseball Bugs? I didn’t think so.

These debts arise daily in the rental housing industry. The debt may be substantial. It may consist of unpaid rent when your tenant vacates before the end of the lease term, gives you no notice of their early departure, and the unit they have vacated is not likely to be rented again quickly. The amount owed may also be small. It could be comprised of deductions for failing to clean the carpet or the bathroom, or the cost to repair a broken window caused by a baseball (perhaps a screaming liner) crashing through a glass window in the unit. In either event, you will be faced with questions about how you plan to collect what you are owed.

Care must be taken so you do not end up owing your former resident

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money. There are several ways in which this could happen. The most common would be a situation where you mishandled the security deposit.

Perhaps you did not give the departed resident a timely accounting of his deposit. Maybe some of your deductions were excessive under the circumstances. A situation may have arisen where the property changed ownership or management, or there was a significant personnel change, which resulted in a particular tenant’s security deposit falling through the cracks.

In any of the foregoing situations, you could end up owing the former tenant money. Faced with that possibility, it makes sense to have a plan in place so that you properly and timely account for one’s deposit, and you place yourself into a position where you can prove that you did so.

There is an entire section in the Texas Property Code devoted to security deposits. It is set forth in Sections 92.101 through 92.110. Those statutory provisions address everything from

William S. Warren, Warren Law Firm

definitions and obligations to refund, to the significance and timing of having a forwarding address.

One of the easiest ways to get into trouble in connection with a former tenant’s security deposit is not to account for it in a timely fashion.

The general rule is that the landlord shall refund the security deposit to the tenant on or before the 30th day after the date the tenant surrenders the premises. Using the two-part definition of paragraph 41.2 of the TAA lease, a resident has surrendered the apartment when the move-out date has passed and no one is living in the apartment in the reasonable judgment of the landlord, OR when apartment keys and access devices have been turned in to management. Surrender occurs whenever one of those two things first happens.

For surrender to occur, you do not need to have reached the end of the lease term. If a resident signs a 12-month lease, then during the fifth month of that lease turns in keys and access devices to management, surrender has occurred. Do not make the mistake of thinking that you have no obligations concerning the accounting for and refunding of the deposit until

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the ending date of the lease. Those obligations arise upon surrender, whenever that occurs.

In the typical situation, if you fail to account for a security deposit in a timely manner, a presumption that the landlord acted in bad faith will arise. This is provided for in section 92.109(d) of the Texas Property Code.

That provision states that the landlord who fails either to return a security deposit or to provide a written description and itemization of damages on or before the 30th day after the date the tenant surrenders possession is presumed to have acted in bad faith. In the security deposit context, a landlord acts in bad faith if the landlord acts in dishonest disregard of the tenant’s rights or intends to deprive the tenant of a lawfully due refund.

The presumption of bad faith is a presumption which may be defeated.

That means that the landlord is afforded an opportunity to rebut the presumption of bad faith through the presentation of various facts. Case law has held, for example, that evidence that a landlord had reason to believe he was entitled to retain a security deposit to recover reasonable damages is sufficient to rebut the presumption of bad faith created by the Texas Property Code. Other qualifying examples of facts which rebut the presumption of bad faith include where the landlord is an amateur lessor who owns only one unit as his rental property. Another example would be where the landlord had no knowledge of the requirement to submit an itemized list of all deductions from the security deposit. Yet another possible excuse arises when extensive damage was

done to the residence. Also, the landlord may have attempted to do some of the repairs himself to save money, or had a reasonable excuse for the delay such as being on vacation. As you can see, most of these facts which might help to overcome presumed bad faith apply to small landlords owning a very small number of rental properties.

Few, if any, would be especially useful to professionally managed property.

Overcoming a presumption of bad faith based upon failure to meet the 30-day deadline is only half the battle.

If successful, the landlord will also be required to prove that his retention of

every portion of the security deposit was reasonable. This is an interesting situation. Former tenants may sue the landlord for allegedly mishandling their security deposit. Filing such a suit makes the former tenant the plaintiff in the lawsuit. In a typical court case, the plaintiff bears the burden of proof. A security deposit lawsuit, however, does not proceed in a typical manner. When such a suit is filed, the defendant (i.e. the party who got sued) bears the burden of proof to show that all of the deductions from the deposit were reasonable.

Case law involving security deposit disputes has held that the landlord is not required to establish the amount of damages with “mathematical precision” but “needs only to present sufficient evidence to justify a finding that the costs were reasonable and the repairs were necessary.” To be able to persuade the trier of fact that you have satisfied that burden, the landlord is going to need evidence such as clear and very illustrative photographs. Oftentimes, a photograph will not effectively show the totality of the damage, its size, where it is located within the rental premises, and how obvious it is when contrasted with undamaged areas of the rental unit. For these reasons, a video (easily taken with a smart phone) may be much more effective than a photograph.

It is also important to have people with firsthand knowledge of the damages available to go to court when trial begins.

Through no one’s fault, maintenance personnel and others from the management team may have moved on to other properties or management companies when trial of a security deposit case actually commences. For this reason, it becomes very important to make sure that your tenant files are well documented with proof of damages. Also anticipate that some of your star witnesses may not be present when the trial begins, and get written statements from them when the damages are first discovered.

Even notations on a communications log may be helpful here.

The most significant thing to remember is that management bears the burden of proof to establish that the deductions were reasonable. Do

Overcoming a presumption of bad faith based upon failure to meet the 30-day deadline is only half the battle.

M AY / J U N E /

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One of the most difficult evidentiary hurdles in a security deposit case is proving that you sent your written notifications in a timely manner.

not be surprised if a former tenant’s version of the facts is significantly different than management’s version. The judge many have to decide between nearly opposite stories. You want your version of the facts to be more believable.

If you have a situation where a rental unit has a lot of damages, and there are likely to be multiple deductions from the security deposit, make sure that more than one person from the management team sees those damages with their own eyes. Stated another way, if a cursory walk-through of the apartment shows an absolute disaster, have as many people as you can from the management and maintenance teams personally walk through the apartment. Ultimately, their involvement may be nothing more than spending five minutes walking through the rental unit and seeing it in its actual move-out condition. What you are trying to ensure is that even if your community has staff changes, at least one person from the staff who personally observed the move-out condition will still be around to testify if your case goes to trial.

Such measures to preserve firsthand knowledge are often overlooked. What you must to do is make sure that people will be able to testify on behalf of the defendant about a condition that they personally observed. That way, when the resident testifies that she left the apartment spotless, and that there were no damages, somebody will be able to counter that testimony with personal observation of the condition upon move-out of the rental unit in question.

What do you do if there was no security deposit required of the tenant when they took possession? Section 92.110 of the Texas Property Code addresses this scenario. It provides that if a security deposit was not required by a residential lease, and the tenant is liable for damages and charges on surrender of the premises, the landlord is

still to give the former tenant a form of accounting. The statute states the landlord shall notify the tenant in writing of the landlord’s claim for damages and charges, and do so on or before the date the landlord reports the claim to a consumer reporting agency or third-party debt collector.

Many owners who are owed money by a former resident will seek to collect that debt by using the services of a collection agency. Simply because there is no security deposit against which to offset damage claims does not mean the damage claims should be ignored. If a resident had paid a security deposit, and the amount of damages exceeded that amount, the sum not paid by the security deposit is often turned over to collections.

Why do anything less when you never received a deposit in the first place?

In the situation of a lease without a security deposit, care must be taken to nonetheless advise the former tenant of what the damages are before submitting the debt to a collection agency, or for that matter, to a collection attorney. This is a similar requirement to detailing all deductions from the totality of a security deposit. Know that if you intend to try to collect what you are owed, there is an expectation that you disclose your damage calculations to your former resident. Do this whether the resident paid a security deposit or not.

According to Section 92.110(c) of the Texas Property Code, if the landlord does not provide the required notice, even to a tenant who paid no deposit, the landlord forfeits the right to collect damages and charges from that tenant.

All the former tenant has to do is claim that they were surprised to hear from a debt collector because their former landlord had never advised them they owed any money after they left.

At that point in time, you should be asking yourself whether you can prove you provided the tenant written notice of your claim for damages and charges,

and you did so before reporting your former resident to a consumer reporting agency or third-party debt collector.

The Property Code states that forfeiture of the right to collect damages and charges from the tenant is the exclusive remedy for the failure to provide the proper notice to the tenant who paid no security deposit. In other words, there will not be any remedies such as multiple damages or attorney’s fees. Forfeiture of the right to collect a substantial debt, however, could be a substantial punishment in and of itself.

When written notice is required, and the timing of the notice is important, the landlord should think long and hard about being able to prove the relevant facts about the notice. Are you willing to send your written notice via certified mail, at a cost of approximately six dollars, or are you only willing to spend approximately fifty cents for a regular stamp? The answer to this question is not dictated by statute, but rather by practicality.

Section 92.1041 of the Texas Property Code, for example, concludes the landlord is presumed to have refunded a security deposit or made an accounting of security deposit deductions, before the date required, if the refund or accounting is placed in the United States mail and postmarked on or before the required date. There is no mention of certified mail, or any other delivery service which allows for tracking the delivery. Should it not be okay, therefore, to simply say that you mailed the deposit accounting in a timely manner? Absolutely not.

One of the most difficult evidentiary hurdles in a security deposit case is proving that you sent your written notifications in a timely manner. As soon as your opponent in court (who is your former resident) states that he or she did not receive any deposit accounting, the seat you are sitting on begins to get extremely hot. Is the person who would have done the mailing

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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still working for you? Is that person actually in court? Are there believable facts supporting your contention that a particular envelope was mailed on a particular date, even when the mailing occurred a year or more ago?

There is much to be said for the use of certified mail when you are faced with the prospect of owing money to a tenant who actually owed you money following surrender of the premises. Do you really want to save mail expense of around $5.50 and run a substantial risk of owing statutory damages? If you are unable to prove timely compliance with your security deposit deadlines, the presumption of bad faith will arise. If you are unable to overcome that presumption, you may leave the courtroom owing your former resident an amount equal to the sum of $100.00, three times the portion of the deposit wrongfully withheld, and the tenant’s reasonable attorney’s fees in a suit to recover the deposit. In addition, the landlord who in bad faith does not provide a written description or an itemized list of damages or charges forfeits the right to withhold any portion of the security deposit. It will be quite challenging for you to establish that your security deposit deductions were reasonable when the law provides that you have forfeited the right to withhold any portion of the deposit.

In this same vein, do not make the mistake of not mailing the deposit accounting because you have not received a forwarding address. It is true that section 92.107 of the Texas Property Code states the landlord is not obligated to return a tenant’s security deposit or give the tenant a written description of damages and charges until the tenant gives the landlord a written statement of the tenant’s forwarding address for the purpose of refunding the security deposit. Keep in mind, however, that a resident may testify in court that they did provide that written statement, whether they did or not. Will you

have the right people in court, with personal knowledge, to persuade the judge that your former resident is not being truthful about that point?

To avoid that dilemma, even if you do not know the forwarding address, timely send your accounting anyway.

Send it to the last known address of your former resident. That is an easy one. It is the address at your property which they just vacated.

As a landlord, do not bank on the technicalities of the security deposit statutes. Avoid putting yourself in a situation where you must try to justify not mailing an accounting because your former resident never provided

you their forwarding address. The risk does not justify the reward.

Many words have been spent on the security deposit statute. Yet the there is an important provision in your lease, specifically paragraph 32.5, which is often overlooked. It is the last sentence of paragraph 32.5 of the current TAA lease. It reads as follows: “You must pay all collection-agency fees if you fail to pay sums due within 10 days after we mail you a letter demanding payment and stating that collection-agency fees will be added if you don’t pay all sums by that deadline.”

A typical collection agency will deduct 35% or more of what they collect before paying you the balance.

The foregoing provision of your lease

enables you to avoid that, and justifies collection of 135%, for example, of the amount of the debt you turned over to a debt collector. That way, you get 100%, the debt collector gets their 35%, and everyone except your former resident is happy.

There are two keys to making this work. First, you must write the former resident a letter demanding payment.

The final account statement is not such a letter. The letter must be over and above the final account statement.

It can, however, be sent with the final account statement. In fact, if you are sending your final account statement by certified mail, this will enable you to save another roughly $5.50! Be sure your letter says something along these lines: “Dear Former Tenant, Enclosed is our final account statement, showing you owe us $100.00. Demand is made upon you for payment of that sum. If you do not pay it within 10 days after the date of this letter, collection agency fees will be added to the debt if you don’t pay all sums by that deadline. Yours truly, The Management.”

Second, you must communicate with your debt collector, should you choose to use one, advising them that you have sent such a letter. Provide them with a copy. Now the debt collector will know that they can ask your former resident to pay $135.00, rather than just $100.00. This assumes, of course, that your debt collector intends to charge you 35% as their share.

Collecting money from former residents is never easy. There are traps along the collection path, moreover, which could cause things to backfire.

Developing a plan which ensures that you can prove you acted properly will go a long way toward enabling you to recover what you are owed. At a minimum, it will enable you to avoid converting a situation where your former tenant owes you money into a situation where you owe your former tenant money. Knowledge of the statutes and the lease provisions works to your benefit. Let’s be careful out there!

As a landlord, do not bank on the technicalities of the security deposit statutes.

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Market REPORT April 2017

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

91.1% 1,174 $/mo 134.6 c/sf/mo 872 sf

Past 12 Months: -0.2% Rental Rate growth 7,861 units absorbed Operating Supply: 902 communities 207,796 units Recently Opened (12 mo): 42 communities 10,499 units

The box on the left displays a snapshot of the current market conditions.

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities.

Effective rental prices are calculated net of concessions and utility adjustments.

The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 40 communities 10,127 units Proposed Construction: 32 communities 9,410 units

History of Effective Price & Occupancy 94

1250

1200

92

1150

1100

1050

A M J J A S O N D J F M A M J J A S O N D J F M 2015

2016

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

CONCESSIONS

Over The Past 3 Months

Rank Submarket

Annualized % of Mkt Growth % Absorbed St Edwards/ South Lamar 8.3% 0.8% West/ Sunset Valley/ Barton Creek 3.7% 1.4% Outlying Metro 2.4% 1.6% Cedar Park/ Leander/ Four Points 8.0% 0.6% Pflugerville/ Tech Ridge/ Wells Branch 1.7% 1.3%

Class

1 2 3 4 5

ALL A B C D

Total Units w/ Concessions 52,025 20,980 13,546 15,324 2,175

% of Total Units 25% 40% 22% 21% 10%

Other Texas Markets Occupancy: Price: Rental Rate: Size:

38

88.3% 976 $/mo 110.7 c/sf/mo 882 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

90.5% 902 $/mo 106.5 c/sf/mo 847 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

92.4% 1,043 $/mo 119.9 c/sf/mo 870 sf

Past 12 Months: -1.3% Rental Rate growth 6,762 units absorbed

Past 12 Months: 1.5% Rental Rate growth 5,424 units absorbed

Past 12 Months: 3.6% Rental Rate growth 13,664 units absorbed

Operating Supply: 2,703 communities 633,143 units

Operating Supply: 847 communities 177,466 units

Operating Supply: 2,897 communities 671,399 units

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2017

Price ($/mo)

Occupancy %

HOTTEST SUBMARKETS

HOUSTON

90

Citywide Effect -1.6% -2.9% -1.0% -0.9% -0.4%

Average Special -5.9% -7.3% -4.7% -4.1% -4.4%

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket data for over 2.1 million apartment units in Texas and Georgia.

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Air Purification Biosweep of Austin Yemi Ayeni 512-373-8118

ScentAir

Beverly Boyd-Miller 512-797-4503

Find a supplier online at web.austinaptassoc.com/search

Alarm Systems & Service Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

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Bartley Construction Dennis Bartley 512-303-9688

Answering Service

A A/C-Dealers Fox Service Company James Bagby 512-442-6782

A/C-Duct Cleaning Abluent Cleaning Services Daniel Salazar 512-777-9249

UCS

Ben Wells 512-385-6600

A/C-Supplies & Parts Century A/C Supply Travis Fowler 512-584-3713

Aces A/C Supply Robert Arroyo 512-832-7881

HD Supply

Kendall Wood 512-584-7432

Johnstone Supply - Austin T Lambdin 512-834-0346

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Robert Madden Industries Tiffany Paluso 512-837-8521

A/C-Systems Service & Repair 1st Choice Energy David Malone 512-345-0956

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Fox Service Company James Bagby 512-442-6782

Access Control Gates-Iron Alarmtechs, Inc. Terry Delzeit 281-391-6066

Austin Estate Gate

Apartment Data Services Inc

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Swift Access Control

Citywide Apartment Locators

Anthony Bruno 512-296-2671 Liam Pope 512-571-1001 Mario Vasquez 512-470-7575

Accountant/CPA Allshouse Group Kurt Allshouse 713-396-5745

Adjusters Beneke Adjusters International Jim Beneke 512-328-1851

Insurance Claim Recovery Support Scott Friedson 512-904-9900

Jansen International, LLC Charles Dale 800-779-8714

Advertising-Directories & Guides RentPath

Chelsea Kneeland 469-662-3097

Costar

David Arnold 512-865-0483

ForRent.com

Danielle Archuleta 512-326-1133

The Vendor Guide/VG Visuals Monica Simmons 800-788-7820

Advertising-Full Service AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Catalyst Marketing & Design Jamie Matusek 512-579-5461

Advertising-Internet RentPath

Chelsea Kneeland 469-662-3097

David Koenig 800-595-8730

James Wiersma 404-735-1288 Susan Albertson 512-835-7368

Costar

David Arnold 512-865-0483

ForRent.com

Danielle Archuleta 512-326-1133

LeaseBuddies Inc Adam O’Neal 512-423-3881

Moveforfree.com Bubba May 210-691-3178

Realtor.com

Carol Andrews 281-460-6307

Rentping

Mike Wittmann 402-570-0648

Respage

Linda Lunn 800-390-1776

Zillow

Gen Martin 210-430-9129

Advertising-On-SiteBroadcasting AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Advertising-Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

The Vendor Guide/VG Visuals Monica Simmons 800-788-7820

Visual Marketing Ann Poehl 512-918-0131

Air Duct Cleaning Colors Unlimited Rob Tatrow 512-339-3023

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ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x.231

Apartment/Multi-Family Investments WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Appliance Replacement Appliance Warehouse Tina LeBlanc 512-748-7515

Bulk Services LLC 512-770-9060

Luxe Appliances

Mitchell Andrus 512-940-1023

Appliances-Dealers Appliance Parts Company David Gefrovich 512-655-2726

Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Kendall Wood 512-584-7432

Luxe Appliances

Mitchell Andrus 512-940-1023

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

MFS Supply

Katrina DeFord 800-607-0541

Appliances-Leasing Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing

Clint Borchgardt 800-707-1188

Luxe Appliances

Mitchell Andrus 512-940-1023

Appliances-Refinishing Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Appliances-Service & Repair WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Awnings & CanopiesDealers The Chism Company, Inc Bill Colby 512-440-0606

B

Appliances-Supplies & Parts Century A/C Supply Travis Fowler 512-584-3713

Appliance Parts Company David Gefrovich 512-655-2726

Chadwell Supply

Michael Stewart 888-341-2423

Johnstone Supply - Austin T Lambdin 512-834-0346

Robert Madden Industries Tiffany Paluso 512-837-8521

Asphalt-Seal Coating Striping & Repairs Integrity Paving & Coatings Jessica Holly 512-853-9009

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Asphalt Care of Texas Bernie Smith 512-872-3500

Contractors Asphalt Seth Ritta 512-388-9540

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Lone Star Paving Jim Ramming 512-428-5778

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Stripe-It-Up

Katie Youngblood 512-966-2511

TexAsphalt

Ross Williams 512-497-9601

Attorneys Girling Law

Richard Cahan 817-659-2033

Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Snell Law Firm, PLLC, The Jason Snell 512-477-5291

Troilo Law Firm, P.C. Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

Backflow Testing Ace Fire Equipment Ashley Stein 512-835-2020

Airco Mechanical Brandi Dathe 512-837-2917

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Surface Connection Mike Canfield 512-507-8202

Bathtub-Fiberglass Repair & Refinishing NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Surface Connection Mike Canfield 512-507-8202

Batteries Interstate All-Battery Center Joel Walker 512-955-2165

Blinds-Mini/Vertical Sales & Service

Fox Service Company

Classic Same Day Blinds

Hyden Construction Services, LLC

Ferguson Facilities Supply

James Bagby 512-442-6782 Brian Hyden 512-947-1945

Mtech 512-929-7090 Roto-Rooter Service Co. Jason Carter 512-836-8925

Valor Fire Protection John Couch 512-846-4142

Vamvoras, Ltd

Jeff Fox 512-994-7527

Balcony Repair Camp Construction Peter Flynn 512-394-1111

All-Cor Services Steve Wingo 512-826-4542

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

JMI Contractors Melissa Vale 210-492-8181

Protractor Services Maisie Dickerson 512-282-5722

Swift Access Control Mario Vasquez 512-470-7575

TBC Services, LLC Tom Burghart 512-217-8020

Banking/Business TruWest Credit Union Michael Gandy 512-252-6007

Bathtub & Sink-Porcelain Repair & Refinishing NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Reed Way 512-926-7700

Dustin Stucker 888-334-0004

HD Supply

Kendall Wood 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Boiler Repair & Installation Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Roto-Rooter Service Co. Jason Carter 512-836-8925

Vamvoras, Ltd

Jeff Fox 512-994-7527

Builders & Developers Ingenium Construction Company Todd Gold 512-721-0366

Building Inspection Service Camp Construction Peter Flynn 512-394-1111

Bartley Construction Dennis Bartley 512-303-9688

Ingenium Construction Company Todd Gold 512-721-0366

C Cabinet Installation Camp Construction Peter Flynn 512-394-1111

BAC Products Inc Chris Hoker 512-259-1660

Brecca Construction LLC Tania Dupuis 512-563-8839

Countertop and Cabinet Solutions Keri Zach 830-980-1534

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Cabinet Refinishing Camp Construction Peter Flynn 512-394-1111

Central Renovations Solutions Jeff Calvery 469-567-2400

Kitchen Tune Up Linda Smith 512-956-3690

NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Cabinets-Wholesale BAC Products Inc Chris Hoker 512-259-1660

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

MFS Supply

Katrina DeFord 800-607-0541

Products and Services

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Cable TV Time Warner Cable Javier Salinas 877-859-9922

Carpenters Bartley Construction Dennis Bartley 512-303-9688

JMI Contractors Melissa Vale 210-492-8181

Radley Staffing

Jon Lantrip 512-502-3030

Carpet, Upholstery & Hard Surface Cleaning Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Crew Indigo, Inc Kevin Castello 512-465-2978

Empire Cleaning

Malik Khurshid 512-640-3688

The Steamery ATX Tres Davis 512-551-9753

Carpet-Cleaning Equipment & Supplies Abluent Cleaning Services Daniel Salazar 512-777-9249

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

M AY / J U N E /

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Carpet-Cleaning Repair Dyeing Service Colors Unlimited Rob Tatrow 512-339-3023

Abluent Cleaning Services Daniel Salazar 512-777-9249

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Carpet Warehouse Matt Naylor 512-335-8138

Cleaning Network Ben Clattenburg 512-743-1040

Crew Indigo, Inc Kevin Castello 512-465-2978

First Choice Carpet Care Craig Beaver 512-377-2266

Green One Services Derrick Glasper 512-945-4143

Platinum Carpet Restoration Kenny Quint 512-496-2435

Powerhouse Carpet Cleaning & Flooring Sherri Faust 512-441-0800

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

UCS Products and Services

Ben Wells 512-385-6600

Carpet-Deodorizing Colors Unlimited Rob Tatrow 512-339-3023

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Crew Indigo, Inc Kevin Castello 512-465-2978

UCS

Ben Wells 512-385-6600

Carpet-Sales & Installation Colors Unlimited Rob Tatrow 512-339-3023

Impact Floors

Moises Gonzalez 512-833-6399

Arbor Contract Carpet Tiffany Strong 303-307-8050x.7115

Capitol Floor

Brett Weiss 512-339-1555

Carpet Warehouse Matt Naylor 512-335-8138

Criterion Brock Gary Smith 512-520-2559

Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927

Floor King, Inc

Roy Whitaker 512-346-7034

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Lone Star Carpet Lee Moerbe 512-836-9311

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Redi Carpet

Tony Boatman 512-383-1314

Carpet-Water Extraction Colors Unlimited Rob Tatrow 512-339-3023

Abluent Cleaning Services Daniel Salazar 512-777-9249

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Cleaning Network Ben Clattenburg 512-743-1040

Empire Cleaning

Malik Khurshid 512-640-3688

First Choice Carpet Care Craig Beaver 512-377-2266

Platinum Carpet Restoration Kenny Quint 512-496-2435

Powerhouse Carpet Cleaning & Flooring Sherri Faust 512-441-0800

Restoration King Miles Hanson 512-640-5464

UCS

Ben Wells 512-385-6600

Carports Swift Access Control Mario Vasquez 512-470-7575

The Chism Company, Inc Bill Colby 512-440-0606

Ceiling Fans Ferguson Facilities Supply Dustin Stucker 888-334-0004

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Cellular Phones ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x.231

Chemical Water Treatment Poolsure

Lisa Simpson 281-914-0284

Chimney Cleaning & Repair Top Hat Chimney Sweeps Home & Commercial Services Ann Miller 512-352-0313

Cleaning Service

Collections

Austin Decon, LLC

Nationwide Eviction

Bio-One Austin

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Bulk Services LLC

The Phoenix Recovery Group

James Lynch 512-582-8554 Matt Mistica 512-897-9193

512-770-9060

Centex Painting, Inc 512-554-8303

Crew Indigo, Inc Kevin Castello 512-465-2978

Excalibur Painting, Inc Omar Reyes 512-459-8600

Maid Of Honor, Inc John Hartley 512-323-6243

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

UCS

Ben Wells 512-385-6600

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Cleaning Service-Crime Scene Austin Decon, LLC James Lynch 512-582-8554

Bio-One Austin Matt Mistica 512-897-9193

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181

Crime Clean of Texas Deborah Gerhards 512-669-2999

Emergency Cleaning Solutions Christopher Brown 512-382-7243

Micro Services

Anthony Allbritain 512-662-5752

Restoration King Miles Hanson 512-640-5464

UCS

Ben Wells 512-385-6600

Collection Agencies National Credit Systems, Inc Kristin Muse 800-367-1050

Rent Recovery Solutions AC Greaves 800-335-0119

Tenant Tracker, Inc Troy Pate 800-658-9369

The Phoenix Recovery Group Elia Dalton 210-822-8272

Collection Systems Rent Recovery Solutions AC Greaves 800-335-0119

Eddie Young 512-551-0357

Ian McIntosh 800-491-2580 Elia Dalton 210-822-8272

Commercial Lending TruWest Credit Union Michael Gandy 512-252-6007

Commercial Real Estate TruWest Credit Union Michael Gandy 512-252-6007

Computer-Data Cabling Bulk Services LLC 512-770-9060

Computer-Service & Repair Bulk Services LLC 512-770-9060

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460

Bulk Services LLC 512-770-9060

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResMan

Amanda Mabrey 972-349-1406

Yardi Systems

Tracy Ayres 805-699-2040

Concrete Contractors Integrity Paving & Coatings Jessica Holly 512-853-9009

A Plus Asphalt & Concrete Art Aja 512-251-8920

All-Cor Services Steve Wingo 512-826-4542

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Construction/CPC Barbara Crawford 512-289-0227

FIDUS Construction Services Lauren Hudler 512-590-2707

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Sungrow Landscape Services Patrick Goulding 512-331-1700

TBC Services, LLC Tom Burghart 512-217-8020

Concrete Repair & Resurfacing Integrity Paving & Coatings Jessica Holly 512-853-9009

A Plus Asphalt & Concrete Art Aja 512-251-8920

Brecca Construction LLC Tania Dupuis 512-563-8839

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

KoolCote of Texas Stacy Perlinger 512-251-5740

Lone Star Paving Jim Ramming 512-428-5778

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Stripe-It-Up

Katie Youngblood 512-966-2511

Sundek of Austin Rick Hubbard 512-928-8000

Concrete Scoring & Staining Capitol Floor

Brett Weiss 512-339-1555

Lone Star Carpet Lee Moerbe 512-836-9311

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688

Ingenium Construction Company Todd Gold 512-721-0366

CELEBRATING 40 YEARS OF PARTNERSHIP WITH THE APARTMENT INDUSTRY! We’ve led the way in developing creative solutions to help increase occupancy and resident satisfaction. n

Furniture to fit any style and budget

n

Model staging

n

Corporate/guest suite program

n

Quality new and previously leased furniture for sale in our Clearance Centers

n

Benefit of CORTpoints and Visa Gift Cards

Construction-General Camp Construction Peter Flynn 512-394-1111

Products and Services

All-Cor Services Steve Wingo 512-826-4542

AYS Capital & Renovations, LLC Joey Susan 512-454-5704

Contact us to learn how other communities have benefited by asking the question, “FURNISHED OR UNFURNISHED?”

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Construction Mark Herbert 281-587-5400

Crestmark Construction Services Brenda Nite 713-426-6161

Falcon Construction USA Brent McGrath 512-610-1124

Rental Showroom & Clearance Center 9821 IH 35 North, Suite A Austin, TX 78753 512.719.9040 cort.com LIVE. WORK. CELEBRATE.

TM

©2016 CORT. A Berkshire Hathaway Company.

Global Restoration Services Eric DeLeon 210-347-8431

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Ingenium Construction Company Todd Gold 512-721-0366

JMI Contractors Melissa Vale 210-492-8181

Linder Reconstruction Services

Criminal Record Search Liberty Group, The Shay Mickler 512-225-1860

Tenant Tracker, Inc Troy Pate 800-658-9369

D

Matt Linder 512-848-3484

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

TPI Painting, Inc Al Torres 713-668-7986

Corporate Housing Home Place Apartment Search Mike Stotts 512-258-5200

Counter Top Installation Countertop and Cabinet Solutions Keri Zach 830-980-1534

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

NuSurface

Jonathan Drolet 512-339-0989

Synergy Granite LLC Demetri Montez 512-778-9007

The CounterSource, Inc Products and Services

Annie Doyle 512-438-9352

Counter Top Refinishing Countertop and Cabinet Solutions Keri Zach 830-980-1534

NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Surface Connection Mike Canfield 512-507-8202

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Synergy Granite LLC Demetri Montez 512-778-9007

The CounterSource, Inc Annie Doyle 512-438-9352

Credit Reporting Agencies AmRent

Lisa Rusie 8555322883

National Credit Systems, Inc Kristin Muse 800-367-1050

National Tenant Network Stacy Howell 800-801-1371

Tenant Tracker, Inc Troy Pate 800-658-9369

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Deck Builders A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Ingenium Construction Company Todd Gold 512-721-0366

JMI Contractors Melissa Vale 210-492-8181

Decks KoolCote of Texas Stacy Perlinger 512-251-5740

Sungrow Landscape Services Patrick Goulding 512-331-1700

Demolition Contractors JMI Contractors Melissa Vale 210-492-8181

Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Detention Pond Maintenance & Recovery Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides RentPath

Chelsea Kneeland 469-662-3097

ForRent.com

Brecca Construction LLC Tania Dupuis 512-563-8839

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Sungrow Landscape Services Patrick Goulding 512-331-1700

Dry Cleaning Services Love Lockerz

Jason Jones 512-718-7940

MW Cleaners

Frank Duffy 281-734-5104

Dryer Vent Cleaning WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Top Hat Chimney Sweeps Home & Commercial Services Ann Miller 512-352-0313

Drywall Contractors Brecca Construction LLC Tania Dupuis 512-563-8839

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

TBC Services, LLC Tom Burghart 512-217-8020

Drywall Equipment & Supplies PPG Pittsburgh Paints Gregory Wagner 512-827-6292

Danielle Archuleta 512-326-1133

E

Door Hardware Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors & Door Products Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Electric-Contractors All-Cor Services Steve Wingo 512-826-4542

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Fox Service Company James Bagby 512-442-6782

Lightning Electrical, LLC Rick Morgan 512-642-4417

Mtech

512-929-7090

Electric-Equipment & Supplies HD Supply

Kendall Wood 512-584-7432

Interstate All-Battery Center Joel Walker 512-955-2165

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Electronic Rent Collection ResMan

Amanda Mabrey 972-349-1406

E-Mail Video Marketing Solutions Capture The Market Beth Doty 866-778-7719

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134

On Guard, Inc

Bill White 713-664-8273

Emergency Water Services Camp Construction Peter Flynn 512-394-1111

Abluent Cleaning Services Daniel Salazar 512-777-9249

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

UCS

Ben Wells 512-385-6600

Employee Screening Liberty Group, The Shay Mickler 512-225-1860

Tenant Tracker, Inc Troy Pate 800-658-9369

The PI Company Mary Derby 800-260-0079

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Think of things you nEEd to be reliable YEARS

2007 - 2017

Why settle for less than Excellent & Reliable Customer Service?

WE’RE thE ExpERts! Connect with us

MSupplyHQ

@MSupplyHQ

Call 866-630-6747 • Español 888-281-0255 Fax 866-631-6747 • supplyHQ.com Radley Staffing

Jon Lantrip 512-502-3030

Star Personnel

Victor Garcia 832-242-6800

The Personnel Store, Inc. Damion White 512-236-1400

Employment Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

The Personnel Store, Inc. Damion White 512-236-1400

Energy Auditing 1st Choice Energy David Malone 512-345-0956

BEST

Ari Kahn 512-522-2378

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

BEST

Ari Kahn 512-522-2378

Energy Service 1st Choice Energy David Malone 512-345-0956

Austin Energy

Jaime Gomez 512-482-5332

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Entertainment Apartment Life

Randy Ginnan 817-685-2963x.321

FunFlicks Outdoor Movies Darrell Landers 512-501-6362

Evictions Connect2Court

J Daniel Maggard 404-500-5743

Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Nationwide Eviction Eddie Young 512-551-0357

Executive Search Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Exercise EquipmentDealers Advanced Exercise Equipment Ryan McAfee 512-800-0959

Comm-Fit

Marcus Ling 512-378-3581

Fit Supply

Joshua Nichols 512-971-7399

Marathon Fitness

Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Equipment Ryan McAfee 512-800-0959

Comm-Fit

Marcus Ling 512-378-3581

Fitness In Motion Ron Adams 512-658-2860

Marathon Fitness

Demariee Anderson 800-391-9496

F Fences & Rails Camp Construction Peter Flynn 512-394-1111

2 S-D, Inc.

Kevin Seelhammer 830-627-2734

All-Cor Services Steve Wingo 512-826-4542

Associated Time & Parking Patrick Dolan 512-693-9200

Brecca Construction LLC Tania Dupuis 512-563-8839

C&C Access Co, LLC Roy Cornelison 512-983-8094

Falcon Construction USA Brent McGrath 512-610-1124

Metroflor Corporation Matthew Fooshee 832-444-7611

Meyer Smith, Inc Walt Meyer 512-472-0505

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Swift Access Control Mario Vasquez 512-470-7575

Financial Planning Brown Insurance Group Cory Brown 512-523-4002

Financing TruWest Credit Union Michael Gandy 512-252-6007

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Fire Alarm System Monitoring ♦ Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Western States Fire Protection John Couch 512-832-8069

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Products and Services

GSC Fire & Security Mark Cummings 512-697-8723

Impact Fire Services Rob Thomas 512-243-7788

Valor Fire Protection John Couch 512-846-4142

Western States Fire Protection John Couch 512-832-8069

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Impact Fire Services Rob Thomas 512-243-7788

StoveTop FireStop Joanna Osborne 817-870-8081

Western States Fire Protection John Couch 512-832-8069

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020

Allied Fire Protection Cory Trimyer 512-719-4872

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Hyden Construction Services, LLC Brian Hyden 512-947-1945

Western States Fire Protection John Couch 512-832-8069

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Interstate All-Battery Center Joel Walker 512-955-2165

StoveTop FireStop Joanna Osborne 817-870-8081

Fire Restoration Camp Construction Peter Flynn 512-394-1111

Western States Fire Protection John Couch 512-832-8069

Fire/Water Damage Restoration Abluent Cleaning Services Daniel Salazar 512-777-9249

Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors, Inc. Brian Scott 512-733-0600

Belfor Property Restoration

FIDUS Construction Services

Blackmon Mooring of Austin

Hurcon, Inc

Capitol Construction/CPC

Micro Services

Crestmark Construction Services

Restoration King

John Keenan 512-610-3015

Serena Nikonowicz 512-574-8043 Barbara Crawford 512-289-0227 Brenda Nite 713-426-6161

DFW Housing Partners Clark Crawford 817-806-8147

Falcon Construction USA Brent McGrath 512-610-1124

Gage Multifamily Services Rich Trepanier 512-903-9173

JMI Contractors Melissa Vale 210-492-8181

The Ironwood Group Todd Pirtle 512-298-2004

TPI Painting, Inc Al Torres 713-668-7986

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Allied Fire Protection Cory Trimyer 512-719-4872

American Fire Systems Craig Branstetter 713-466-9898

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Lauren Hudler 512-590-2707 Bobby Griggs 281-847-3600

Anthony Allbritain 512-662-5752 Miles Hanson 512-640-5464

Impact Floors

Moises Gonzalez 512-833-6399

Arbor Contract Carpet Tiffany Strong 303-307-8050x.7115

Capitol Floor

Brett Weiss 512-339-1555

Carpet Warehouse Matt Naylor 512-335-8138

Criterion Brock Gary Smith 512-520-2559

Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927

Floor King, Inc

Roy Whitaker 512-346-7034

Gallardo Coatings David Gallardo 512-207-0660

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Redi Carpet

Tony Boatman 512-383-1314

Floor RestorationHardwood

TBC Services, LLC

Brecca Construction LLC

The Steam Team

Floor King, Inc

Tom Burghart 512-217-8020

Ashtynn Smith 512-739-7237

UCS

Ben Wells 512-385-6600

Fitness Design & Management Advanced Exercise Equipment Ryan McAfee 512-800-0959

Fit Supply

Joshua Nichols 512-971-7399

Fitness Equipment Repair & Service Advanced Exercise Equipment Ryan McAfee 512-800-0959

Fitness In Motion Ron Adams 512-658-2860

Flags Banners & Pennants Image 360

Gordon Stehr 512-436-0134

Floor Covering Distributors Floor King, Inc

Roy Whitaker 512-346-7034

Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Colors Unlimited Rob Tatrow 512-339-3023

Tania Dupuis 512-563-8839

Roy Whitaker 512-346-7034

Floorcovering Manufacturer Metroflor Corporation Matthew Fooshee 832-444-7611

Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate Colors Unlimited Rob Tatrow 512-339-3023

Impact Floors

Moises Gonzalez 512-833-6399

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Floor

Brett Weiss 512-339-1555

Floor King, Inc

Roy Whitaker 512-346-7034

Gallardo Coatings David Gallardo 512-207-0660

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Metroflor Corporation Matthew Fooshee 832-444-7611

Foundation Contractors FSI Construction Inc Gary Greene 512-291-4374

Foundation Specialists Managers Office 512-291-4374

JMI Contractors Melissa Vale 210-492-8181

Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553

Framing Contractors Camp Construction Peter Flynn 512-394-1111

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Ingenium Construction Company Todd Gold 512-721-0366

VIP Waste Solutions, LLC Timothy Abney 877-349-0340

Gates-Automatic & Manual Associated Time & Parking Patrick Dolan 512-693-9200

Austin Estate Gate Anthony Bruno 512-296-2671

Bartley Construction Dennis Bartley 512-303-9688

C&C Access Co, LLC Roy Cornelison 512-983-8094

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Compound Security Specialist Robert Palmerton 512-444-4283

GateCode

Furniture-Outdoor

Liam Pope 512-571-1001

Leisure Creations

Meyer Smith, Inc

Texacraft

Site Safe Security

Davy Johnson 866-765-6726 Susan Leigh 205-486 6027

Furniture-Outdoor Park TF Harper & Associates LP Elayne Haynes 512-440-0707

Furniture-Rentals CORT

Lindsey Osborne 512-719-9040

Brook Furniture Rental Erin Mungovan 512-415-2416

Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

Furniture-Sales CORT

Lindsey Osborne 512-719-9040

Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

Furniture-Swimming Pool Leisure Creations Davy Johnson 866-765-6726

Texacraft

Susan Leigh 205-486 6027

G Garage Doors & Openers Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Garbage Collection Bulk Services LLC 512-770-9060

Central Texas Refuse, Inc Vic Thomas 512-243-2833

Texas Disposal Systems Dennis Hobbs 512-421-1359

Walt Meyer 512-472-0505

Kim Bourgeois 281.726.7810

Swift Access Control Mario Vasquez 512-470-7575

General Contractors Camp Construction Peter Flynn 512-394-1111

FSI Construction Inc Gary Greene 512-291-4374

2 S-D, Inc.

Kevin Seelhammer 830-627-2734

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

All-Cor Services Steve Wingo 512-826-4542

AYS Capital & Renovations, LLC Joey Susan 512-454-5704

Bartley Construction Dennis Bartley 512-303-9688

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Brecca Construction LLC Tania Dupuis 512-563-8839

Build Right Construction Fortunato Gomez 512-545-5080

Capitol Construction/CPC

Keep Your Residents Happy with a WASH Laundry Room WASH laundry rooms offer the ultimate in convenience for your residents, with the latest technology- based amenities and unsurpassed service.

• 24/7 live answers to service calls.

• Electronic card systems for easy payment.

• Quick response to service calls — typically within 12 business hours.

• FIXLAUNDRY mobile app and online service portal.

• ENERGY STAR-rated machines and green practices that focus on conservation.

• Online laundry monitoring to see if machines are available or laundry is done.

Plus, we offer a six-month, no-obligation trial on all new laundry room leases. Call us or visit our website today and learn more about the many options we offer and request a quote on the one that’s right for you.

Barbara Crawford 512-289-0227

Contractors, Inc. Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

800.777.1484 www.washlaundry.com/happy

WS017-144 Happy Resident 3_375x9_5 4c.indd 1

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6:55 PM

CTI Construction

UCS

DFW Housing Partners

Woods General Contracting, LLC

Ray Logan 830-857-5944

Clark Crawford 817-806-8147

FIDUS Construction Services Lauren Hudler 512-590-2707

Foundation Specialists Managers Office 512-291-4374

Gage Multifamily Services Rich Trepanier 512-903-9173

Global Restoration Services Eric DeLeon 210-347-8431

Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc

Bobby Griggs 281-847-3600

Infinite Exteriors Construction Chris Macias 512-386-3854

Ingenium Construction Company Todd Gold 512-721-0366

JMI Contractors Melissa Vale 210-492-8181

Linder Reconstruction Services Products and Services

Matt Linder 512-848-3484

M&M Painting & Construction Karen Iosue 210-614-9994

Oneway Renovations, Inc Amador Verastegui 512-740-7206

PCI Texas

Jeff Pancone 512-983-6831

Protractor Services Maisie Dickerson 512-282-5722

RLG Contracting

Justin Shedrock 210-850-7465

Smart Companies, Inc Misty Garwood 512-452-4554

Swet Construction Group Frank Hutchinson 321-594-5569

TBC Services, LLC Tom Burghart 512-217-8020

Texas Renovation Solutions Debra Villarreal & Warren Perrin 512-748-0865

Ben Wells 512-385-6600 John Woods 817-203-8710

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Apartment Glass Products EdyLyn Dean 512-662-7036

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Golf Cars & Carts-Rentals Golf Cars of Austin Austin Evans 512-312-4115

Golf Cart Zone

Aaron Gouldie 512-258-9663

Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Austin Evans 512-312-4115

Golf Cart Zone

Aaron Gouldie 512-258-9663

Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters & Downspouts

Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306

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Heating Systems-Supplies & Parts Aces A/C Supply Robert Arroyo 512-832-7881

HD Supply

Kendall Wood 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Holiday Lighting Sungrow Landscape Services Patrick Goulding 512-331-1700

Hot Tubs & Spas Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

HVAC Aces A/C Supply Robert Arroyo 512-832-7881

AGES Consulting Casey Conlon 844-533-4547

All-Cor Services Steve Wingo 512-826-4542

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Robert Madden Industries Tiffany Paluso 512-837-8521

I

Peter Flynn 512-394-1111

Brecca Construction LLC Tania Dupuis 512-563-8839

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

JMI Contractors Melissa Vale 210-492-8181

Gutters-Cleaning & Repair Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Indoor Air Quality Testing & Consulting

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Jansen International, LLC Charles Dale 800-779-8714

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Bellamy Insurance Group LLC Matt Murray 512-717-4944

Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Capitol City Insurance Carol Baker 512-343-0280

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Insurance Claim Recovery Support Scott Friedson 512-904-9900

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Property

Biosweep of Austin

Blancken Insurance Group

Micro Services

Brown Insurance Group

Yemi Ayeni 512-373-8118

Anthony Allbritain 512-662-5752

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956

Insurance

Russ Blancken 512-246-2122 Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Keith Barker Roofing & Solar

Bellamy Insurance Group LLC Matt Murray 512-717-4944

Insurance-Renter

Sungrow Landscape Services

Beneke Adjusters International

Russ Blancken 512-246-2122

Keith Barker 512-447-7663

Patrick Goulding 512-331-1700

H

Todd Pirtle 512-298-2004 Trey Murphy 281-932-8521

Jeff Feldhaus 512-335-6700

Camp Construction

The Ironwood Group TiCon Texas Construction Services

Maintenance Supply HQ

Hardware HD Supply

Kendall Wood 512-584-7432

Home Depot, The Richard Salinas 830-613-9453

Jim Beneke 512-328-1851

Blancken Insurance Group Russ Blancken 512-246-2122

Capitol City Insurance Carol Baker 512-343-0280

Colonial Life

Spencer Cobb 337-501-8174

Blancken Insurance Group Brown Insurance Group Cory Brown 512-523-4002

CoreLogic SafeRent Jason Pitzel 713-252-8515

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Liberty Rent Guarantee Mike Abraham 402-206-1840

RealPage, Inc.

Stacey Blackwell 972-820-3000

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Interior & Decorator Service Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List

James Wiersma 404-735-1288

RealPage, Inc.

Stacey Blackwell 972-820-3000

Zillow

Gen Martin 210-430-9129

Internet-Marketing Costar

David Arnold 512-865-0483

Internet-Web Site Developers On-Site.com

Janis Rossi 408-795-4167

Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

JMI Contractors Melissa Vale 210-492-8181

Stone Oak Land Design Chad Bachus 855-319-5263

Irrigation Systems Installation & Equipment Benchmark Landscapes Stephen Connell 512-266-3167

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Landscapes USA Heath Deen 512-350-5761

Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198

ForRent.com

Premium Cuts Lawn Service & Maint.

Moveforfree.com

PS Landscapes, Inc

Danielle Archuleta 512-326-1133 Bubba May 210-691-3178

Jeannette Wagoner 512-252-2264 Terri Needham 512-335-4769

Realtor.com

J

Carol Andrews 281-460-6307

Respage

Linda Lunn 800-390-1776

Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114

Internet-Service Providers AT&T Connected Communities# Ryan Worley 512-438-6314

CampusConnect Rob Paver 512-717-0808

Enterprise Risk Control Lonnie Derden 469-304-3354

Google Fiber

Evan Vandarwarka 425-442-7498

Grande Communications Joseph Markosfeld 512-650-5486

Time Warner Cable Javier Salinas 877-859-9922

Janitorial Equipment & Supplies Bulk Services LLC 512-770-9060

HD Supply

Kendall Wood 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Janitorial Service ABM

Tiffany Hardt-Miller 512-275-9626

Bulk Services LLC 512-770-9060

Crew Indigo, Inc Kevin Castello 512-465-2978

Crime Clean of Texas Deborah Gerhards 512-669-2999

Maid Of Honor, Inc John Hartley 512-323-6243

UCS

Ben Wells 512-385-6600

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L Landscape - Lighting Texas Outdoor Lighting Denise Dean 512-504-3030

Landscape Contractors Bulk Services LLC 512-770-9060

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

Native Land Design Chris Rhodes 512-918-2270

River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

Landscape Installation & Maintenance Clean Scapes

Carli Hinkle 512-448-1094

Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

JMI Contractors Melissa Vale 210-492-8181

Products and Services

Stone Oak Land Design Chad Bachus 855-319-5263

Sungrow Landscape Services Patrick Goulding 512-331-1700

Landscape Installation/ Irrigation Clean Scapes

Carli Hinkle 512-448-1094

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

LMI Landscapes

Justin Birchmeier 512-670-5000

River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

Landscaping-Contractors & Maintenance ABM

Tiffany Hardt-Miller 512-275-9626

Benchmark Landscapes Stephen Connell 512-266-3167

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

50

/ W I N D O W O N R E N TA L H O U S I N G

GreenScapes Landscaping Maegan Kelley 512-263-3669

JMI Contractors Melissa Vale 210-492-8181

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

Landscapes USA Heath Deen 512-350-5761

LMI Landscapes

Justin Birchmeier 512-670-5000

Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198

Merit Service Solutions Matt Tenbush 512-834-0123

Native Land Design Chris Rhodes 512-918-2270

NUGREEN Landscaping Service David Klein 512-736-0113

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769

River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

RLG Contracting

Justin Shedrock 210-850-7465

Landscaping-Designers Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

GreenScapes Landscaping Maegan Kelley 512-263-3669

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

Sungrow Landscape Services Patrick Goulding 512-331-1700

Laundry EquipmentLeasing CSC Service Works Danielle Courtney 800-445-7303

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Commercial Equipment Company Andy Northup 972-991-9274

Laundry Equipment-Sales CSC Service Works Danielle Courtney 800-445-7303

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Commercial Equipment Company Andy Northup 972-991-9274

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Leasing Sales Programs ResMan

Amanda Mabrey 972-349-1406

Leasing Specialist Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Legal Service Connect2Court

J Daniel Maggard 404-500-5743

Girling Law

Richard Cahan 817-659-2033

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Snell Law Firm, PLLC, The Jason Snell 512-477-5291

Troilo Law Firm, P.C. Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

Light Bulbs AGES Consulting Casey Conlon 844-533-4547

Lighting - Outdoor Texas Outdoor Lighting Denise Dean 512-504-3030

Lighting Fixtures & Supplies AGES Consulting Casey Conlon 844-533-4547

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Lightning Electrical, LLC Rick Morgan 512-642-4417

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

RVLT/E Lighting Justin Krenicki 972-231-8882

Locators RentPath

Chelsea Kneeland 469-662-3097

Apartment Experts Companies Bryan Tindall 512-372-8700

Apartment Finders Service Norice Taylor 512-322-9556

ATX Apartment Locators Angela Krausse 512-947-0707

Austin City Realty Eric Freytag 512-477-2489

Citywide Apartment Locators Susan Albertson 512-835-7368

ForRent.com

Danielle Archuleta 512-326-1133

Home Place Apartment Search Mike Stotts 512-258-5200

Moveforfree.com Bubba May 210-691-3178

Lumber-Retail & Wholesale Home Depot, The Richard Salinas 830-613-9453

M Magazine-Apartment Listings ForRent.com

Danielle Archuleta 512-326-1133

SMART Apartment Data Nichole Williams 800-594-2133x.604

Maintenance Parts & Supplies Chadwell Supply

Michael Stewart 888-341-2423

Maintenance Service WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Turn Construction

Brandon McFarling 512-484-3096

Maintenance Supplies Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Liberty Group, The Shay Mickler 512-225-1860

Maid Of Honor, Inc John Hartley 512-323-6243

Radley Staffing

Jon Lantrip 512-502-3030

Turn Construction

Brandon McFarling 512-484-3096

UCS

Ben Wells 512-385-6600

Kendall Wood 512-584-7432

Market Research Analysis

Lowe’s Companies

Apartment Data Services Inc

Gregg Bennett 512-441-0329

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Wilmar

Crystal Stranahan 800-345-3002

Make Ready Service ATX Unlimited

David Cisneros 512-736-9929

Bulk Services LLC 512-770-9060

Crew Indigo, Inc Kevin Castello 512-465-2978

Hire Priority Staffing Loa McManus 512-338-4473

David Koenig 800-595-8730

Austin Investor Interests Robin Davis 512-261-0100

ResMan

Amanda Mabrey 972-349-1406

SMART Apartment Data Nichole Williams 800-594-2133x.604

Marketing Consultants & Service Apartment Life

Randy Ginnan 817-685-2963x.321

Catalyst Marketing & Design Jamie Matusek 512-579-5461

LeaseHawk

Kevin Telfer 888-348-8620

Rentping

Mike Wittmann 402-570-0648

Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114

Threshold Agency, LLC John Wilkinson 512-375-3169

Visual Marketing Ann Poehl 512-918-0131

Masonry Contractor Camp Construction Peter Flynn 512-394-1111

Brecca Construction LLC Tania Dupuis 512-563-8839

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

JMI Contractors Melissa Vale 210-492-8181

Millwork/Cabinetry Austin Apartment Renovations

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Apartment Glass Products EdyLyn Dean 512-662-7036

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Glass Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mold-Remediation Camp Construction Peter Flynn 512-394-1111

Austin Decon, LLC James Lynch 512-582-8554

David Coulter 512-924-6976

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Belfor Property Restoration

ScentAir

Brecca Construction LLC

Lowe’s Companies

Bio-One Austin

UCS

C&Z Enterprises

PPG Pittsburgh Paints

Capitol Construction/CPC

Sherwin Williams Company

Centex Painting, Inc

Sherwin Williams Company

John Keenan 512-610-3015 Matt Mistica 512-897-9193

Biosweep of Austin Yemi Ayeni 512-373-8118

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Micro Services

Anthony Allbritain 512-662-5752

PCI Texas

Jeff Pancone 512-983-6831

Beverly Boyd-Miller 512-797-4503 Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

On-line Property Management

Restoration King

Connect2Court

UCS

HousingManager.com

Miles Hanson 512-640-5464 Ben Wells 512-385-6600

Mold-Testing Biosweep of Austin Yemi Ayeni 512-373-8118

J Daniel Maggard 404-500-5743 Mary Derby 855-979-0770

Overhead Doors Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Micro Services

P

Anthony Allbritain 512-662-5752

Movers 3 Men Movers

Tom Britton 713-333-6683

Products and Services

Bulk Services LLC 512-770-9060 EDC Moving Systems Tom Kelner 512-832-1995

Moveforfree.com Bubba May 210-691-3178

Simpler Moving Layne Norris 409-728-4665

Two Men And A Truck Nick Dalhm 512-410-2407

N Natural Gas Utility Service Texas Gas Service

Kimberly Carter 512-407-2014

Camp Construction Peter Flynn 512-394-1111

Colors Unlimited Rob Tatrow 512-339-3023

ATX Unlimited

David Cisneros 512-736-9929

Painting Connection Robier Rodriguez 806-445-6791

TBC Services, LLC Tom Burghart 512-217-8020

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint Sales Landmark Paint & Supply Preston Sams 214-905-3436

Sherwin Williams Company

Newsletters & Brochures

Jay Piersall 512-844-2309

Ramstedt Enterprises, Inc

Paint-Contractors

Jackie Ramstedt 512-255-2226

O Odor Control

2 S-D, Inc.

Kevin Seelhammer 830-627-2734

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Austin Decon, LLC

Alfred’s Construction & Renovation

Biosweep of Austin

Bartley Construction

Blackmon Mooring of Austin

Behr Process Corporation

James Lynch 512-582-8554 Yemi Ayeni 512-373-8118

Serena Nikonowicz 512-574-8043

52

Paint Contractors

/ W I N D O W O N R E N TA L H O U S I N G

Nelson Jimenez 512-339-0780 Dennis Bartley 512-303-9688 Tim Turner 512-947-0003

Tania Dupuis 512-563-8839

Jimmy Zientek 512-989-8377

Barbara Crawford 512-289-0227 512-554-8303

Contractors, Inc. Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Crew Indigo, Inc Kevin Castello 512-465-2978

Excalibur Painting, Inc Omar Reyes 512-459-8600

Falcon Construction USA Brent McGrath 512-610-1124

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc

Bobby Griggs 281-847-3600

JMI Contractors Melissa Vale 210-492-8181

M&M Painting & Construction Karen Iosue 210-614-9994

Nadeau Painting Specialist Dennis Nadeau 512-442-3700

Protractor Services Maisie Dickerson 512-282-5722

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Smart Companies, Inc Misty Garwood 512-452-4554

Gregg Bennett 512-441-0329

Gregory Wagner 512-827-6292 Jay Piersall 512-844-2309 Jay Piersall 512-844-2309

Wilmar

Crystal Stranahan 800-345-3002

Parking Lot Maintenance & Marking Integrity Paving & Coatings Jessica Holly 512-853-9009

2 S-D, Inc.

Kevin Seelhammer 830-627-2734

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bennett Paving Inc.

Christina Rountree 512-740-8603

Contractors Asphalt Seth Ritta 512-388-9540

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Stripe-It-Up

Katie Youngblood 512-966-2511

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Asphalt Care of Texas Bernie Smith 512-872-3500

Bennett Paving Inc.

Christina Rountree 512-740-8603

Texas Commercial Painting & Drywall, LLC

Contractors Asphalt

Texas Renovation Solutions

Oldcastle Materials Texas, Inc

Paul James 512-710-8554

Debra Villarreal & Warren Perrin 512-748-0865

Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306

TPI Painting, Inc Al Torres 713-668-7986

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003

Landmark Paint & Supply Preston Sams 214-905-3436

Seth Ritta 512-388-9540 Kim Tiefke 512-861-7100

TexAsphalt

Ross Williams 512-497-9601

Personnel Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

Pest Control Service Absolute Pest Management David Burnett 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

Ecoteam, LLC

Jon Polenz 512-201-4100

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Pool Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance

Heat Wave Bed Bug Control

Crystal Clear Pools & Spas

LP Pest Solutions

Poolsure

Cody Hardin 512-994-0141

David Pritchard 512-922-4577

Pest Management, Inc Sarah McElwee 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Arleen Valdez 512-476-2847

Pet Care Dog Paws

Chris Thomas 281-627-1657

Poo Prints

Mike Stone 877-213-7817

Playground Equipment TF Harper & Associates LP Elayne Haynes 512-440-0707

Plumbing Contractors A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Fox Service Company James Bagby 512-442-6782

Mtech

512-929-7090

Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553

Roto-Rooter Service Co. Jason Carter 512-836-8925

Steve’s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd

Jeff Fox 512-994-7527

Plumbing-Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Plumbing-Equipment & Supplies Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Kendall Wood 512-584-7432

Rene Flores 512-339-9304 Lisa Simpson 281-914-0284

Porcelain Refinishing NuSurface

Jonathan Drolet 512-339-0989

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bulk Services LLC 512-770-9060

CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Roto-Rooter Service Co. Jason Carter 512-836-8925

Stripe-It-Up

Katie Youngblood 512-966-2511

Westlake Home & Commercial Joshua Nichols 512-280-1649

Printing & Graphic Service CND Signs

Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Private Investigations Sentry Security & Investigations, LP Alan Trevino 512-206-0515

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

Longhorn Trophies, Inc. Don McGraw 512-454-8684

Visual Marketing Ann Poehl 512-918-0131

Property Management Software HousingManager.com Mary Derby 855-979-0770

RealPage, Inc.

Belfor Property Restoration

ResMan

Brecca Construction LLC

Yardi Systems

Capitol Construction/CPC

Stacey Blackwell 972-820-3000 Amanda Mabrey 972-349-1406 Tracy Ayres 805-699-2040

R Real Estate-Consultants ATX Apartment Locators Angela Krausse 512-947-0707

Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Investment Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Loans TruWest Credit Union Michael Gandy 512-252-6007

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700

ATX Apartment Locators Angela Krausse 512-947-0707

Moveforfree.com Bubba May 210-691-3178

Recycling Services Austin Resource Recovery Teresa Chapman 512-974-9727

Green City Recycler Michael Derosa 240-481-9532

Remodeling BAC Products Inc Chris Hoker 512-259-1660

Brecca Construction LLC Tania Dupuis 512-563-8839

Build Right Construction Fortunato Gomez 512-545-5080

Painting Connection Robier Rodriguez 806-445-6791

Remodeling & RepairBuilding Contractor Camp Construction Peter Flynn 512-394-1111

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Bartley Construction

John Keenan 512-610-3015

Tania Dupuis 512-563-8839

Barbara Crawford 512-289-0227

Champion Contractors & Ser. LLC Customer Service 877-242-6748

Contractors, Inc. Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Gage Multifamily Services Rich Trepanier 512-903-9173

Infinite Exteriors Construction Chris Macias 512-386-3854

Ingenium Construction Company Todd Gold 512-721-0366

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JMI Contractors Melissa Vale 210-492-8181

Lightning Electrical, LLC Rick Morgan 512-642-4417

One Eighty Construction

Products and Services

Travis Case 512-505-1023

Oneway Renovations, Inc Amador Verastegui 512-740-7206

Protractor Services Maisie Dickerson 512-282-5722

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

Swet Construction Group Frank Hutchinson 321-594-5569

TBC Services, LLC Tom Burghart 512-217-8020

UCS

Ben Wells 512-385-6600

Renovation Products BAC Products Inc Chris Hoker 512-259-1660

Cinch Kit

Brooke Laser 281-607-4400

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780

Dennis Bartley 512-303-9688

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Austin Apartment Renovations

NuSurface

Oliver Roofing Systems

Capitol Construction/CPC

Painting Connection

Petersen Dean Roofing & Solar

Centex Construction

Quality Service of Texas, Inc

Sanders Roofing & Exteriors

David Coulter 512-924-6976

Barbara Crawford 512-289-0227 Mark Herbert 281-587-5400

Central Renovations Solutions Jeff Calvery 469-567-2400

Cinch Kit

Brooke Laser 281-607-4400

Crestmark Construction Services Brenda Nite 713-426-6161

CTI Construction Ray Logan 830-857-5944

Gage Multifamily Services Rich Trepanier 512-903-9173

Jessica Hernandez 512-244-2777

Retaining Walls Camp Construction Peter Flynn 512-394-1111

JMI Contractors Melissa Vale 210-492-8181

Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901

Risk Management Liberty Rent Guarantee Mike Abraham 402-206-1840

Rodent Control

Rodney Powers 512-210-9152

Kimberly Sanders 512-550-0000

Southern Shingles Sheldon Jones 512-670-5300

Roofs-Cleaning J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

Southern Shingles Sheldon Jones 512-670-5300

Roofs-Contractors Camp Construction Peter Flynn 512-394-1111

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

JMI Contractors Melissa Vale 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

LSR Multifamily June Hunter 214-869-4479

Oliver Roofing Systems Rick Brier 512-834-7500

Petersen Dean Roofing & Solar Rodney Powers 512-210-9152

Protractor Services Maisie Dickerson 512-282-5722

Lightning Electrical, LLC

Absolute Pest Management

One Eighty Construction

Pest Management, Inc

A-1 Service/Prop Maint Contractors

Southern Shingles

Alpha Roofing Industries, LLC

TBC Services, LLC

Assurance Roofing

Wilson Roofing Co, Inc

Bartley Construction

Woods General Contracting, LLC

Travis Case 512-505-1023

PCI Texas

Jeff Pancone 512-983-6831

David Burnett 512-444-0262

Sarah McElwee 512-288-1007

Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770

TiCon Texas Construction Services

D&G Quality Roofing, Inc

UCS

GPS Roof Leak Repair

Trey Murphy 281-932-8521

Ben Wells 512-385-6600

Renter Insurance ePremium Insurance Ann Padgett 830-708-8970

RealPage, Inc.

Stacey Blackwell 972-820-3000

Replacement Windows Brecca Construction LLC Tania Dupuis 512-563-8839

Resident Screening Service National Tenant Network Stacy Howell 800-801-1371

On-Site.com

Janis Rossi 408-795-4167

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResidentCheck

Ian McIntosh 800-491-2580

Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Centex Painting, Inc 512-554-8303

Excalibur Painting, Inc Omar Reyes 512-459-8600

KoolCote of Texas Stacy Perlinger 512-251-5740

54

Robier Rodriguez 806-445-6791

Rick Brier 512-834-7500

2 S-D, Inc.

Rick Morgan 512-642-4417

Products and Services

Jonathan Drolet 512-339-0989

/ W I N D O W O N R E N TA L H O U S I N G

Christa Weatherby 817-568-8300

Trey King 888-958-5048x.101

JMI Contractors Melissa Vale 210-492-8181

Kevin Seelhammer 830-627-2734 Ron Little 512-443-2222 Peter Brady 512-587-0898

Dan Keiderling 512-731-9446 Dennis Bartley 512-303-9688

Blue Sky Roofing Chad Robinson 512-495-9770

LSR Multifamily

Brecca Construction LLC

Southern Shingles

Capitol Construction/CPC

June Hunter 214-869-4479

Sheldon Jones 512-670-5300

Roofing Consultants Oliver Roofing Systems Rick Brier 512-834-7500

Southern Shingles Sheldon Jones 512-670-5300

Roofing Services Camp Construction Peter Flynn 512-394-1111

Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Assurance Roofing Dan Keiderling 512-731-9446

Heritage Construction Co, LLC Daphne Flores 512-528-5559

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

Tania Dupuis 512-563-8839

Barbara Crawford 512-289-0227

Champion Contractors & Ser. LLC Customer Service 877-242-6748

Contractors, Inc. Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Falcon Construction USA Brent McGrath 512-610-1124

FIDUS Construction Services Lauren Hudler 512-590-2707

GPS Roof Leak Repair Trey King 888-958-5048x.101

Guardian Construction Bill Holcomb 512-250-9478

Heritage Construction Co, LLC Daphne Flores 512-528-5559

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 Sheldon Jones 512-670-5300 Tom Burghart 512-217-8020

Laramie Doyle 512-263-3157 John Woods 817-203-8710

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

Southern Shingles Sheldon Jones 512-670-5300

Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

S Screens-Door & Window 1st Choice Energy David Malone 512-345-0956

Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Security & Surveillance Alarmtechs, Inc. Terry Delzeit 281-391-6066

Compound Security Specialist Robert Palmerton 512-444-4283

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Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Kastle Systems

Sultana Nailor 713-620-6748

Pro-Vigil Inc.

Jeremy Powell 866-616-1318

Signal 88 Security Texas Justin Nordhausen 512-394-6234

Security Cameras ACT Security Group James Dennehy 512-420-9988

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Pro-Vigil Inc.

Jeremy Powell 866-616-1318

Statewide Patrol, Inc James McClure 512-326-9411

Swift Access Control Mario Vasquez 512-470-7575

Security Deposits ePremium Insurance Ann Padgett 830-708-8970

Products and Services

Security Guard/Patrol Service

Steve Brougher 512-276-7476

Vamvoras, Ltd

Jeff Fox 512-994-7527

Sewer Contractors

Signal 88 Security Texas Justin Nordhausen 512-394-6234

Statewide Patrol, Inc James McClure 512-326-9411

Security Systems Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Kastle Systems

Sultana Nailor 713-620-6748

Site Safe Security Kim Bourgeois 281.726.7810

Sewer & Drain CleaningService Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

/ W I N D O W O N R E N TA L H O U S I N G

Melissa Vale 210-492-8181

Texas Commercial Painting & Drywall, LLC

Jason Carter 512-836-8925

Vamvoras, Ltd

Jeff Fox 512-994-7527

Sheet Metal Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Brecca Construction LLC Tania Dupuis 512-563-8839

Crew Indigo, Inc Kevin Castello 512-465-2978

Maisie Dickerson 512-282-5722 Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937

CND Signs

Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Excalibur Painting, Inc

Image 360

Nadeau Painting Specialist

Oldcastle Materials Texas, Inc

Omar Reyes 512-459-8600

Dennis Nadeau 512-442-3700

Short Term Leasing BNB Shield

Jacques Casimir 832 229 4984

Shower Pans

Executive Security Systems

Alan Trevino 512-206-0515

JMI Contractors

Roto-Rooter Service Co.

Roto-Rooter Service Co.

Sentry Security & Investigations, LP

Todd Gold 512-721-0366

Protractor Services

Brandi Dathe 512-837-2917

Lone Star Carpet

James Dennehy 512-420-9988

Ingenium Construction Company

Airco Mechanical

ACT Security Group

Shauna Gibson 512-458-2258

56

Steve’s Plumbing Repair

Lee Moerbe 512-836-9311

Jason Carter 512-836-8925

Siding Brecca Construction LLC Tania Dupuis 512-563-8839

Siding-Contractors A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors, Inc. Brian Scott 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

Gordon Stehr 512-436-0134 Kim Tiefke 512-861-7100

Signs West

Jim Ashley 512-282-5001

Stripe-It-Up

Katie Youngblood 512-966-2511

Small Business Bank TruWest Credit Union Michael Gandy 512-252-6007

Sound Systems & Equipment Alarmtechs, Inc. Terry Delzeit 281-391-6066

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-Automatic-Fire American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Staffing Services BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

Star Personnel

Victor Garcia 832-242-6800

Stairs Meyer Smith, Inc Walt Meyer 512-472-0505

Swift Access Control Mario Vasquez 512-470-7575

TBC Services, LLC Tom Burghart 512-217-8020

Storage Unit Facility Two Men And A Truck Nick Dalhm 512-410-2407

Stucco & Exterior Coating Contractor Camp Construction Peter Flynn 512-394-1111

2 S-D, Inc.

Kevin Seelhammer 830-627-2734

Brecca Construction LLC Tania Dupuis 512-563-8839

Contractors, Inc. Brian Scott 512-733-0600

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

JMI Contractors Melissa Vale 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Subfloor Repair Colors Unlimited Rob Tatrow 512-339-3023

Capitol Floor

Brett Weiss 512-339-1555

Ingenium Construction Company Todd Gold 512-721-0366

Lone Star Carpet Lee Moerbe 512-836-9311

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Submetering Systems Guardian Water & Power, Inc Chris Apostolos 877-291-3141

Minol USA

Lynne Young 713-516-0377

National Exemption Service Donna Ismajali 800-241-8651

RealPage, Inc.

Stacey Blackwell 972-820-3000

Swimming Pool Code Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Texas Apartment Pool Services Grant Almquist 713-542-4560

Glass – Mirrors – Screens

Swimming PoolContractors

Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

www.ameristarglass.com

Jenko Asphalt & Concrete, LLC

PHONE

Chris Jenkins 817-312-0256

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

Premier Fiberglass, Inc Sherri Fowler 512-282-3322

Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming PoolMaintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304

HD Supply

Kendall Wood 512-584-7432

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming Pool-Repair & Renovation Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

JMI Contractors Melissa Vale 210-492-8181

KoolCote of Texas Stacy Perlinger 512-251-5740

Premier Fiberglass, Inc Sherri Fowler 512-282-3322

Sundek of Austin Rick Hubbard 512-928-8000

Texas Apartment Pool Services Grant Almquist 713-542-4560

T Tax Consultants Allshouse Group Kurt Allshouse 713-396-5745

Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400

Morrison & Head, LP Kelli Morrison 512-302-5800

Telecommunications Service AT&T Connected Communities# Ryan Worley 512-438-6314

Grande Communications Joseph Markosfeld 512-650-5486

Kings III Emergency Communications Gary Weldon 512-992-4134

Slingshot, Inc

Colin Lancashire 512-965-5720

Telephone-Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x.231

Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair Bulk Services LLC 512-770-9060

Telephone-Service Bulk Services LLC 512-770-9060

Television Google Fiber

Evan Vandarwarka 425-442-7498

Television-Cable Time Warner Cable Javier Salinas 877-859-9922

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing

Liberty Group, The Shay Mickler 512-225-1860

Tenant Screening Service AmRent

Lisa Rusie 8555322883

CoreLogic SafeRent Jason Pitzel 713-252-8515

RealPage, Inc.

Stacey Blackwell 972-820-3000

Tenant Tracker, Inc Troy Pate 800-658-9369

The PI Company Mary Derby 800-260-0079

Termite Control Absolute Pest Management David Burnett 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Pest Management, Inc Sarah McElwee 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Arleen Valdez 512-476-2847

Tile and Grout Cleaning Colors Unlimited Rob Tatrow 512-339-3023

Abluent Cleaning Services Daniel Salazar 512-777-9249

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Tile Sales & InstallationCeramic Colors Unlimited Rob Tatrow 512-339-3023

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Floor

Brett Weiss 512-339-1555

Floor King, Inc

Roy Whitaker 512-346-7034

Lone Star Carpet Lee Moerbe 512-836-9311

Products and Services

Rasa Floors

Daniel Pena 512-371-9966

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023

Brecca Construction LLC Tania Dupuis 512-563-8839

Floor King, Inc

Roy Whitaker 512-346-7034

Rasa Floors

Daniel Pena 512-371-9966

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000

Reliant Towing

Mark Schroeder 512-363-5900

Towing-Wrecker Service

Floor King, Inc

A&A Wrecker and Recovery

UCS

G&G Impounding, LLC

Roy Whitaker 512-346-7034 Ben Wells 512-385-6600

Tasha Mora 512-670-7578

Ricardo Guerra 512-373-8353

Loa McManus 512-338-4473

M AY / J U N E /

57

Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000

Reliant Towing

Mark Schroeder 512-363-5900

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro

Lonny Stern 512-389-7509

EDC Moving Systems Tom Kelner 512-832-1995

Trash Containers Mr Roll Off Dumpster Jorge Gonzalez 512-272-4491

Republic Services

Stephen Kanarek 512-247-5647

Trash Hauling Bio-One Austin Matt Mistica 512-897-9193

Bulk Services LLC 512-770-9060

Davey Tree Expert Co. Daniel Hunsicker 512-451-4986

Pest Management, Inc Sarah McElwee 512-288-1007

Tree-Maintenance Service Certified Arbor Care, Inc Lee Evans 512-671-8733

Keller Commercial & Home Services INC. Nick Keller 512-930-4769

Merit Service Solutions Matt Tenbush 512-834-0123

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Trophies & Plaques Longhorn Trophies, Inc. Don McGraw 512-454-8684

U

IREP

Pro Valet Trash

Patrick Kelley 512-751-2900

Progressive Waste Solutions Kim Stone 512-251-5622

Republic Services

Stephen Kanarek 512-247-5647

Valet Waste

Braden Gore 737-701-8413

Trash Removal Austin Resource Recovery Teresa Chapman 512-974-9727

Bio-One Austin Matt Mistica 512-897-9193

Bulk Services LLC 512-770-9060

IREP

Veronica Diaz 512-587-2186

Pro Valet Trash

Patrick Kelley 512-751-2900

Republic Services

Stephen Kanarek 512-247-5647

White’s Trash Services Benjamin White 832-529-7411

Tree-Insect & Disease Control Certified Arbor Care, Inc Lee Evans 512-671-8733

58

/ W I N D O W O N R E N TA L H O U S I N G

Utility Evaluation Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

V

JMI Contractors

Vic Thomas 512-243-2833

Products and Services

Jonathan Rice 512-394-8359

Daniel Hunsicker 512-451-4986 Melissa Vale 210-492-8181

Utilities-Billing Service Guardian Water & Power, Inc Chris Apostolos 877-291-3141

Hocutt, Inc.

Kevin Hammer 214-381-9991

National Exemption Service Donna Ismajali 800-241-8651

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utilities-Management Guardian Water & Power, Inc Chris Apostolos 877-291-3141

National Exemption Service Donna Ismajali 800-241-8651

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Billing Guardian Water & Power, Inc Chris Apostolos 877-291-3141

Hocutt, Inc.

Kevin Hammer 214-381-9991

Minol USA

Lynne Young 713-516-0377

National Exemption Service Donna Ismajali 800-241-8651

W

Performance Utility Management & Billing, LLC

Davey Tree Expert Co.

Central Texas Refuse, Inc

Veronica Diaz 512-587-2186

Utility Consultant

Valet Trash Pro Valet Trash

Patrick Kelley 512-751-2900

Trojan Waste Solutions Cameron McCreary 844-876-5269

VIP Waste Solutions, LLC Timothy Abney 877-349-0340

Valet Waste Pick Up Bulk Services LLC 512-770-9060

Green City Recycler Michael Derosa 240-481-9532

GreenThumb Compost LLC Tom Rutz 512-369-0998

Pro Valet Trash

Patrick Kelley 512-751-2900

Trojan Waste Solutions Cameron McCreary 844-876-5269

Valet Waste

Braden Gore 737-701-8413

Waste Away, LLC

Ron Walser 866-999-2929x.704

White’s Trash Services Benjamin White 832-529-7411

Vending American Beverage Consolidators DAnne Doga 512-418-1160

Video Marketing Helix Media 360

Brandon Laubach 832-620-0691

Video Productions Capture The Market Beth Doty 866-778-7719

ForRent.com

Danielle Archuleta 512-326-1133

FunFlicks Outdoor Movies Darrell Landers 512-501-6362

Helix Media 360

Brandon Laubach 832-620-0691

Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental WASH Multifamily Laundry Systems, LLC

Mike Gagliardi 737-226-2597

Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing

Clint Borchgardt 800-707-1188

Commercial Equipment Company Andy Northup 972-991-9274

Luxe Appliances

Mitchell Andrus 512-940-1023

Washer/Dryer-Sales WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Appliance Warehouse Tina LeBlanc 512-748-7515

Commercial Equipment Company Andy Northup 972-991-9274

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Waste & Recycling Consulting Waste Management Daniel Rumsey 512-272-6232

Waste Disposal/Recycling Dog Paws

Chris Thomas 281-627-1657

GreenThumb Compost LLC Tom Rutz 512-369-0998

Mr Roll Off Dumpster Jorge Gonzalez 512-272-4491

Pro Valet Trash

Patrick Kelley 512-751-2900

Progressive Waste Solutions Kim Stone 512-251-5622

Republic Services

Stephen Kanarek 512-247-5647

Texas Disposal Systems Dennis Hobbs 512-421-1359

Waste Away, LLC

Ron Walser 866-999-2929x.704

Waste Management Daniel Rumsey 512-272-6232

L AUND RY

R O O M

SO LU T I O NS

Your residents can use credit/debit or smart cards in our state-of-the-art

ur o Y e v Sa

digital laundry centers, and save their

s r e t r Qua for the

coins for the fun things in life. Flexible payment options are just a part of our laundry solutions that help you improve

Fun

resident satisfaction. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and

f f u St

peace-of-mind.

Visit

CSCSW.com

or call Danielle Courtney

210-286-7786 dcourtney@cscsw.com

MARCH / APRIL /

59

Water Heaters & Boilers A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Roto-Rooter Service Co. Jason Carter 512-836-8925

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Vamvoras, Ltd

Jeff Fox 512-994-7527

Water Services Texas Portable Water Softener Co Blain Abbott 512-413-2140

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

Hocutt, Inc.

Kevin Hammer 214-381-9991

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Water-Extraction Colors Unlimited Rob Tatrow 512-339-3023

Abluent Cleaning Services Daniel Salazar 512-777-9249

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Green One Services Derrick Glasper 512-945-4143

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Restoration King Miles Hanson 512-640-5464

The Steam Team Ashtynn Smith 512-739-7237

The Steamery ATX Tres Davis 512-551-9753

UCS

Ben Wells 512-385-6600

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600

60

/ W I N D O W O N R E N TA L H O U S I N G

JMI Contractors

Capitol Floor

Meyer Smith, Inc

Lone Star Carpet

Melissa Vale 210-492-8181

Walt Meyer 512-472-0505

Swift Access Control Mario Vasquez 512-470-7575

TBC Services, LLC Tom Burghart 512-217-8020

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700

HD Supply

Kendall Wood 512-584-7432

Windows-Dealers Ameristar Screen and Glass CJ Reed 512-910-3050

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Wood Floor Sales & Installation Colors Unlimited Rob Tatrow 512-339-3023

Brecca Construction LLC Tania Dupuis 512-563-8839

Brett Weiss 512-339-1555 Lee Moerbe 512-836-9311

INTRODUCING: ONLINE SERVICE PORTAL FEATURES: * INVOICE ACCESS 24/7 * UNIT HISTORY DETAIL * UPCOMING SCHEDULED ORDERS * ACCOUNT STATEMENT MAKING IT EASIER TO DO BUSINESS WITH DIXIE CARPET. * CONTACT YOUR LOCAL www.dixiecarpet.com SALES REP TODAY!*

(512) 442-6927

Rick Bastian (512) 497-1457

Ben Parker (512) 809-8441

Pennie Pyterek (512) 845-0734

*CARPET * VINYL * *VINYL PLANK * *LAMINATE* * HARDWOOD * *CERAMIC TILE * *SUBFLOOR REPAIRS* *BACKSPLASHES*

Chris Romeo (512) 565-2793

Derek Wallace (512) 298-7773

* Serving Houston, Austin, Dallas, San Antonio, Corpus Christi & surrounding areas Since 1970 *

M AY / J U N E /

61

Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX