Click to Chat - Aurora

CLICK TO CHAT: AURORA Web Chat Within B2B Marketing

WEB CHAT WITHIN B2B MARKETING With increasing pressure to maximise every marketing interaction to create a return for the business, more and more market leading companies are utilising Click to Chat (CtC) channels to capture key prospects of websites or campaign micro-sites.

Aurora has industry leading B2B credentials in requirement scoping, platform selection and implementing a CtC channel fast.

Helping grow lead generation, a CtC channel converts more visitors on your website and boosts inbound leads – giving visitors quick answers to their queries before they leave.

BENEFITS OF CLICK TO CHAT SERVICES Aurora offer a customisable Click to Chat service for your site, increasing customer satisfaction and sales – and having a wellrun CtC is a great tool for converting leads.

HIGHER WEB SITE VISITOR CONVERSION RATES

INCREASE VISITOR CONTACT ACQUISITION

GENERATE MORE NEW OPPORTUNITIES

BOOST VISITOR SATISFACTION

INDUSTRY LEADING CTC BEST PRACTICE ADVICE

INCLUDING LEAD QUALIFICATION METHODOLOGIES

CHAT TOOL FEATURES • Set automatic greetings • Customisable to your company brand • Either embedded or a pop up window • Timeline of all previous chats

Live chat with Dan Dan

• Chat transcripts after Click to Chat

Clicks to Chat allows agents to handle 10 times more customers than a phone agent.

Tech Support

Dan

Hello, how can I help youtoday?

WHY CHOOSE US? A Click to Chat provides users with the opportunity for more personal interaction with your company, leading to fulfilled customers who are ready to purchase. Having a CtC can boost your sales by up to 30% and increase customer retention.

Customers who get live support are more eager to buy, and we at Aurora offer a Bureau service of maintenance and client support per chat, or a dedicated service desk with unlimited chats, all depending on your company and your needs.

BOOST SALES UP TO 30%

BEHIND THE SCENES Our Click to Chat service goes beyond just providing a chat box. By using our CtC channel, we can tell you exactly how many chats there have been and the details of customer service ratings of all chats, as well as chat duration and response times. We report two metrics for response times: average first response speed, and average all response speed.

You will have access to statistics, chat reports, API reports and more. Reports means learning more about the chats; satisfaction levels and data that allow us to constantly provide a great service in our packages.

The tool can be integrated across your digital platforms beyond your website or campaign micro-site; our web chat can be used with the following sites: Google Analytics, MailChimp, Salesforce, Dropbox, Facebook, Google+, Shopify, Squarespace, Twitter, WIX and more.

COSTINGS Bureau Service

Dedicated Service Desk

Task

Cost

Task

Cost

Set-up

£2,500 +VAT

Set-up

£2,500 +VAT

CtC PlatformCost

£TBA +VAT

CtC Platform Cost=20%

£TBA +VAT

Base BureauCost

£1,000 Per Month

Dedicated Agent PerMonth

£3,500 PerMonth

Includes:

Includes:

Maintenanceoftool, Client support, Reports,

Maintenanceoftool, Client support, Reports,

Client training,

Client training,

Conversationlogs& transcripts)

Conversationlogs& transcripts)

Cost Per ‘On Demand’ Chat

£20 Min 6Month PilotContract

Our payment terms are 50% upfront and 50% on completion.

Unlimited Chats

£0 Min 6 Month PilotContract