COMMITTEES (CONT’D) of the attendees recognized his subject as Aurora’s former Poet Laureate, Assetou Xango.
these employees serve as the “front line” face, engaging with guests, and that kind of turnover rate was a costly challenge for
the Museum. Zollo talked about how she followed her gut – as well as her years of experience working in the cultural arts — and set about reimagining the entire experience, from hiring and training to compensation and professional development. How was this done? Zollo began with internal investment in the team. Their morning meetings up to this point had been about schedules and logistics, run by supervisors. Zollo championed the idea that the meetings should be run by team members and should also include time and space for social connections to strengthen morale and teamwork. Next, they built an EP Brain Trust, by gathering ideas from within the team, including tips, tricks, and examples of how to achieve the “catalyst
Arts + Creative Hiring Tuesday, October 5, 2021
By Reneé Leon, Arts + Business Connection Chair
On October 5, 2021, ABC committee members took a field trip to the Denver Museum of Nature and Science, where attendees were inspired by how the museum has creatively altered their hiring and employee retention practices. DMNS Manager of Experiences and Partnerships Justine Zollo, began by saying that when she started seven years ago, the educator performer (EP) team had a turnover rate of 55 percent. She knew that
DMNS Manager of Experiences and Partnerships Justine Zollo
[continued on page 4]
CHAIR LETTER (CONT’D) month in the pages of “The Chamber Impact” newsletter. Do you want to generate more revenue in your business? Pursue community involvement, deepen your community relationships — and increased business is sure to follow. Need help getting started, finding time, and balancing out how you use your precious
time? Please look at the accompanying graphic (below), which illustrates a self-development exercise called Your Wellness Wheel (J. Flowers Health Institute). I learned of this exercise from Kelly Phillips-Henry, PsyD, MBA, CEO of Aurora Mental Health Center. Challenge yourself and take stock of how you are
using your time and what areas of your life are out of balance. Finally, for those of you who don’t know; this newsletter is masterfully assembled by the incomparable Mitzi Schindler. Thanks, Mitzi, for the consistent delivery of this great publication. n
YOUR WELLNESS WHEEL
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