Get Q-Less with The New SMS Queue System

Tired of waiting in long queues to make payment for the few or many of the items purchased from a store, being clueless as to when will this queue get shorter or which customer is taking so much time. Getting fidgety since you cannot leave your place in the queue, unable to roam around to pass time, having fear of losing your position and again becoming the last one to join the queue.

In today’s consumer-friendly world, with every industry (be it retail, healthcare, or even education) keeping customer satisfaction to be of supreme importance, might lose customers base even with issues like hectic wait time and disorganized staff. It won’t take much time for customers to switch their preferences and look elsewhere if the customer experience is not good enough to hold them back.

Well not anymore. With upcoming creative ideas in the IT field, taking both customers’ precious time and maintaining the customer base for the business, many developing countries like Singapore are introducing SMS queue systems.

SMS, as we all know, is an acronym for Short Messaging Service, basically a technical term for text messages. Now how does this SMS queue system in Singapore works? An SMS queue system sorts and manages a waiting line via test messages customers receive on their smartphones. Customers simply need to scan the QR code on approaching the service counter with their smartphones, send a text to a given number, or check in with an employee to enter the queue management system. Thus, in return, the SMS queue system in Singapore sends notifications to the customers, who are not required to wait near the service counter, and gets alerts when their turn gets closer.

Through this SMS queue system in Singapore, various companies are gaining lots of benefits through its usage in the following ways:

· Increased freedom and accessibility to the customers.

· Reduced wait times for friction-free intersections between employees and customers.

· A street-free queue experience.

· Improves customer satisfaction and loyalty.

· Reduced stress on the employee at the service counter.