Einstein GPT in CRM

EINSTEIN GPT PRESENTATION
Presenter : Atocloud
EINSTEIN GPT PRESENTATION
Presenter : Atocloud
Salesforce was created to unify data and break data silos between departments. Every decision and every upgrade it has made has been towards fulfilling this goal. Following those footsteps comes, Einstein GPT, the world’s first generative AI for CRM.
With AI on the rise and with the outstanding success of ChatGPT, Salesforce, the global leader in the CRM market has announced its own AI—Einstein GPT.
Launched to be used within the Salesforce ecosystem, this predictive AI works with sales, service, marketing & other clouds, giving customers the power to ask their questions in all-natural language and get clear & accurate answers.
The common question that arises is how will this improve the existing Salesforce ecosystem and user experience. Here’s a glimpse:
Einstein for Sales
Einstein for Service
Einstein for Marketing
Einstein for Developers
Service agents have customer satisfaction as their primary goal. The quicker they can get the job done, the better. With Einstein GPT, customers can interact to get AI-generated replies.
As the customer types in their query in the chatbox, Einstein takes over, creating a natural-language reply utilizing the product data and previous customer interactions.
Marketing agents want maximum engagement. With the power of Einstein GPT at their disposal, they can generate unique and dynamic content for landing pages with ease.
They can ask Einstein to include special promotional offers or limited-time sales and the AI will integrate these efficiently to help create the perfect titles and personalized pages.
With the right prompts, ChatGPT can create Salesforce components like Apex codes & Validation rules. Since Einstein GPT combines its capabilities with ChatGPT, developers can use it to hasten the development process and improve their productivity.