In running a business, there are many elements that you just can’t control or predict In turbulent times, organizations face significant challenges that may complicate strategies in general, and digital transformation projects in particular.
Planning is key, but by planning, we prepare our company for one possible and probable version of the future and ignore or underestimate the impact of uncertainty.
Nevertheless, businesses have to deal with continuous change and instability, like energy crisis, disruptive technological evolution or evolving skills needs, to run their transformation
6 challenges that companies face in turbulent times
When it comes to uncertainty, these are typical challenges that our clients encounter:
Disruptive
contextual & technological evolution
Geopolitical tensions, regulatory changes, and technological advancements can create uncertainty that affects decision-making, strategic planning and anticipation of new customer needs
Skills gap
Factors such as technological advancements or changing customer needs may generate skills gap and delays in finding the right resources
Resistance to change
People naturally tend to prefer the familiar and may resist changes that disrupt established routines or challenge business as usual
Immobility
In turbulent times, companies may feel overwhelmed and unsure of where to begin and how to pilot their digital transformation.
Need in continuous support
Once a project concludes, organizations want to be ensured that the implemented changes are sustained and yield long-term benefits
Lack of data governance
With a vast amount of data generated across different business units, regions, and systems, large organizations can struggle with data governance
In a dynamic and uncertain business environment, top-performing companies should prioritize datadriven decision-making and operational excellence as fundamental principles to become "resilient organizations" that absorb the shocks and turn them into opportunities
But addressing challenging data governance, ensuring sustainable change, implement dynamic decision making or build agile organizations requires time, resources and a proactive mindset This is the reason why companies are actively seeking partnerships with resilient partners.
Choose the right consulting partner to face challenges in turbulent times:
Companies are looking for sincere partnerships and trustful relationships
Taking into account the challenges of an uncertain context, what are the key differentiators of implementation partners that will make your project a success in turbulent times?
A Data-driven mindset
By breaking down siloes and integrating data from various sources, partners enable organizations to gain comprehensive insights and make informed decisions
Harnessing the power of the cloud
For organizations seeking to improve their interoperability capabilities modern cloud technology like Salesforce is a fundamental component By providing best cloud technology consulting partners provide clients with next levels of connectivity and collaboration.
A focus on creation of long-lasting value
Only a trusted advisor and partner can help in the client's journey towards sustained growth and excellence The consulting partner should stay connected with a client success even after the engagement ends to ensure post-engagement support
Agility and resilience
Partners should understand an organization's larger strategic goals and advise use cases that can generate value for them quickly and in an agile manner.
Drive and support change
It is crucial for partners to place a strong emphasis on the human aspect when implementing changes. They should provide a plan that anticipates the change's potential impact on various stakeholders and proactively address any resistance
Stay closer to customers and anticipate
their core
needs
By staying attuned to customer feedback, partners identify emerging customer needs and tailor services accordingly. This customer-centric approach allows to provide relevant and timely advice, solutions, and strategies that address the specific challenges clients face
Apply lean-agile mind at organization level
When providing clients with software solutions consulting partners should help them adopting lean-agile principles throughout the entire organization to foster a culture of continuous improvement, collaboration and adaptability
The secret sauce of asUgo
During uncertain times, it is crucial for well-established companies to embrace a startup mindset At asUgo, we are passionate about helping companies to enable startup/scale-up mindset when addressing complex challenges, complex organizations, complex architectures with agility as an obsession We help large and international groups to start new projects, new business lines (and even new brands) with #value as unique objective
Move Fast
Start Small
Think Big
We constantly iterate, learn from feedback, and adjust our approaches as needed
We minimize project risks, validate initial hypotheses, and build momentum for further progress
This mindset allows us understanding the larger strategic goals and objectives of our clients
Shifting from Swiss Army Knife Resources to Swiss Army Knife Teams
While technology consultants are valuable, consultants who have expertise in multiple areas are even more advantageous for organizations. The value of a "Swiss Army knife" employee extends beyond their ability to impact the specific client situation Their diverse knowledge and experience contribute to a broader understanding of the business as a whole
We at asUgo differentiate from other consultancies by building "Swiss Army knife" teams to empower our clients with extra agility The flexibility of these teams allow us to quickly respond to changing client needs, ensuring timely and successful outcomes. This can lead to innovative ideas, creative solutions, and a more holistic approach to decision-making.
Excellence in Action
The key to the success of asUgo lies in our unique blend of strong company culture, consultancy expertise, technical capabilities and extra agility The combination of these elements sets us apart from other Salesforce consulting companies and enables us to deliver exceptional quality of services to our clients
We strongly believe that our core values are crucial not just for our own success, but also for our ability to effectively serve our customers These values guide our actions, shape our culture and define our approach to every endeavor we undertake
We believe that by constantly asking "why" and challenging the status quo, we can uncover innovative solutions and drive meaningful change
We recognize that the world is constantly evolving and to thrive in such a dynamic environment, we must be flexible and responsive
We are deeply committed to the success of our clients, our projects and our team
We provide agile and adaptable services
We recognize that traditional approaches may not be sufficient in volatile environments and instead focus on providing more agile and adaptable services
Industry focused accelerators
The impactful vertical and businessfocused proofs-of-concept (POCs) based on the Salesforce platform adding additional value to the platform and serve as catalysts for driving business growth and enabling digital transformation for our clients For instance our team recently created PoC for the digitalization of Cities and Municipalities.
“Innovation wall” as a service
Innovation wall is an actionable innovation framework of ours and a tool built on the Salesforce platform that assists companies in generating, organizing, and testing innovative ideas. It can help companies to streamline the idea management process. It provides a centralized space where individuals can freely contribute their innovative concepts, fostering a culture of creativity and forwardthinking
Just like a plumber who comes equipped with expertise, skills, and essential tools, we provide our clients with the complete package. We understand that expertise alone is not enough to undertake complex business challenges That's why we bring a complete set of powerful tools to the table, ensuring that Salesforce implementations and optimization journeys are seamless and efficient for our clients
Increase of customer engagement across countries for leading mobility operator
The company oversees mobility operations in city areas, including shopping centers, tourist attractions, office buildings, and healthcare facilities. It has effectively cultivated a loyal customer base, solidifying its position in the European market. However, the company was struggling with establishing a customercentric service experience and increase of service costs
To sustain the company’s rapid growth and expand its service capabilities asUgo developed a solution empowered by Salesforce (Service Cloud along with Einstein AI capabilities) By implementing the platform and gradual reduction of legacy systems it allowed for decreasing operations costs and creating a seamless service experience for customers
reduced cases backlog size
reduced average time to close a customer request 50% 2x
increased automatic categorization rate (capabilities of Machine Learning) 60%
Improvement of operational efficiency for a large international multi-energy company
The company produces and markets fuels, natural gas and electricity By partnering with asUgo the client aimed to enhance customer service, sales, and marketing capabilities for its own and its subsidiaries considering the multiple countries and diverse customer segments
To improve the company’s operational and sales capabilities asUgo integrated solution based on Salesforce (Sales, Service, Experience and Marketing Clouds). By successfully implementing the platform the company received extra capabilities for growth and success in the competitive energy industry market. reduced churn score in VSE/SME
Jump start with asUgo: Quick Scan
At asUgo we use our "Quick Scan" method to rapidly assess the client situation or problem, identify potential value drivers, and provide recommendations for high-level improvements in technical or governance areas
1
We scan the situation
This stage involves reviewing relevant client documentation, conducting preliminary interviews, or studying existing data
Quick Scan
2
Benefits of Quick Scan
Rapid assessment within a limited timeframe focused on outcomes After several workshops, the client will be provided with a comprehensive review of the current state ("asis"), as well as with advice on the next steps to follow Unbiased viewpoint from skilled consultants regarding the functional and technical aspects of the proposed solution
Gain a clear and measurable roadmap for the next steps A scope of work and estimates for the proposed solution
We look for new value drivers
During this stage, we carefully analyze the collected information to identify potential value drivers or ways how to organization performance
3
We provide improvement recommendations
At this stage, we generate actionable recommendations for each improvement area, outlining the steps needed to implement the proposed changes
In today's fast-paced and everchanging business landscape, uncertainty and turbulent times have become the new norm. It's crucial for organizations to adapt rapidly and make informed decisions to stay ahead of the competition At asUgo, we understand the challenges our clients face and address it with a "Think Big, Start Small, Move Fast” mindset By partnering with asUgo our clients gain best of industry knowledge and capabilities of Salesforce Platform to transform their organization's potential into tangible results.
Is your business prepared to thrive in uncertain times?
Learn More
Book an introduction call with the asUgo team we’ll offer you a personalized audit. An occasion to start a common journey, navigating through this period of great uncertainty.
Why asUgo?
Our Differentiators
Think Big, Start Small, Move Fast Approach
We enable startup/scale-up mindset when addressing complex challenges, complex organizations, complex architectures with agility as an obsession
Swiss Knife Teams
We differentiate from other consultancies by building "Swiss knife" teams to empower our clients with extra agility. The flexibility of these teams allow us to quickly respond to changing client needs, ensuring timely and successful outcomes.
By harnessing our wideranging expertise across different sectors, we deploy holistic solutions that fulfill the innovation, quality, and speed expectations of our clients
Industry Focused Accelerators International Delivery
We Put Our Clients In The Driving Seat
We recognize that each client has unique goals and visions, and our approach is designed to enable them to lead the way
Who You See is Who You Get
To move forward with asUgo is to benefit from the agility of a humansized organization, along with the expertise, commitment, and professionalism of a large structure.
asUgo in Numbers
At asUgo we have experience in multicountry harmonization analysis and implementation with multiple international roll-outs for the same client. 70% of our rollouts are multi-country with local presence if needed.
Let's Get Connected
Belgium
asUgo Gemeenschappenlaan 110 / Avenue des Communautés 1200 Brussels
Belgium
Website https://www asugoconsulting com/ General Requests
