Accelerating Digital Transformation in Cities

Key IT Challenges in Cities & Municipalities

In the pursuit of digital transformation, municipalities in Belgium encounter a range of significant IT challenges. The research conducted by asUgo provides valuable insights into the state of technology adoption within cities and municipalities, revealing key findings that shape the landscape of public services and operations

To successfully embrace digital transformation, municipalities in Belgium must confront and overcome these critical IT challenges:

Data Management

Simplifying and unifying databases to streamline operations and improve efficiency.

Process Optimization

Finding ways to improve and automate processes, such as event management, non-profit organization management, and mail handling

System

Integration

Ensuring seamless integration of various business applications and systems to enable efficient information sharing and collaboration

Citizen Engagement

Enhancing communication channels between the municipality and citizens, such as through citizen portals, mobile applications, and notifications.

Stakeholder Engagement

Dealing with resistance from stakeholders, such as police or other departments, to connect to new platforms or adopt digital solutions.

Digital

Transformation

Overcoming internal resistance and lack of motivation to accelerate the digital transformation within the organization.

Change Management

Managing the challenges associated with organizational change and fostering a culture of openness and willingness to adopt new technologies.

Resource Constraints

Dealing with limited resources, both in terms of budget and internal expertise, while implementing and maintaining IT solutions. *Based on research conducted by asUgo on the state of digital transformation in Belgium cities & municipalities

Consequences of Ignoring IT Challenges

Overlooking the IT challenges faced by cities and municipalities can result in severe repercussions, blocking their growth and ability to provide effective services to their communities Based on research by asUgo, it becomes evident that neglecting these challenges can lead to several unfavorable outcomes:

Reduced engagement and satisfaction among the residents

Decreased Citizen Trust and Engagement

*Based on research conducted by asUgo on the state of digital transformation in Belgium cities & municipalities

To effectively address the challenges faced by cities and municipalities, a comprehensive and proactive approach is crucial Prioritizing investments in modern IT infrastructure should be at the forefront of their strategy

Embracing digital transformation is no longer a choice but a necessity for cities and municipalities This involves reimagining traditional processes, automating repetitive tasks, and optimizing citizen engagement through digital channels. By adopting citizen-centric digital platforms and services, cities can create a seamless and personalized experience for their residents, ultimately enhancing service quality and citizen satisfaction

By taking these steps, cities and municipalities position themselves as forward-thinking and adaptive entities, ready to thrive in the digital age Such a proactive approach not only improves service quality and operational efficiency but also strengthens their role as progressive, citizen-centric entities committed to meeting the evolving needs of their communities. Embracing digital transformation empowers cities and municipalities to navigate the challenges of the modern world and deliver exceptional services that enhance the lives of their residents

Ignoring IT Challenges

We Offer Packaged Solution for Cities & Municipalities

As a partner of Salesforce, asUgo developed tailor-made CityZen. solution for public administrations, cities, municipalities or groups of municipalities Leveraging the full potential of Salesforce's Public Sector Cloud, our solution redefines the way administrations interact with their citizens, providing a comprehensive 360-degree view that enhances the overall citizen experience.

Our solution consists of three major components:

CITY FLOW

Improves the transparency and fluidity of approval processes through automation Enables real-time monitoring of files via detailed reportsand dashboards

SOCIAL FLOW

Automates various decision flows relating to the social assistance Enables the management of social, material, financial and legal support

FINANCIAL FLOW

Provides a complete overview of income and expenditure Analyses revenue and expenditure trends over the short and long term

Salesforce Public Sector Solutions

Built on the strong foundation of Open Data, Interoperability, and Data Sovereignty, CityZen solution promotes transparency, citizen engagement, and novelty within your administration We ensure seamless data exchange between systems, eliminating data silos and enhancing administrative efficiency

Don't miss out on this opportunity to create a thriving community where citizens feel valued and supported to the fullest extent Take the first step towards a brighter future by booking a demo with us today! Together, let's build a more connected and citizen-centric municipality

Why asUgo?

Our Differentiators

Think Big, Start Small, Move Fast Approach

We enable startup/scale-up mindset when addressing complex challenges, complex organizations, complex architectures with agility as an obsession

Swiss Knife Teams

We differentiate from other consultancies by building "Swiss knife" teams to empower our clients with extra agility. The flexibility of these teams allow us to quickly respond to changing client needs, ensuring timely and successful outcomes.

By harnessing our wideranging expertise across different sectors, we deploy holistic solutions that fulfill the innovation, quality, and speed expectations of our clients

Industry Focused Accelerators International Delivery

We Put Our Clients In The Driving Seat

We recognize that each client has unique goals and visions, and our approach is designed to enable them to lead the way

Who You See is Who You Get

To move forward with asUgo is to benefit from the agility of a humansized organization, along with the expertise, commitment, and professionalism of a large structure.

asUgo in Numbers

At asUgo we have experience in multicountry harmonization analysis and implementation with multiple international roll-outs for the same client. 70% of our rollouts are multi-country with local presence if needed.

asUgo in a nutshell

asUgo is a leading Salesforce Crest Partner, Salesforce org

Impact Partner, Salesforce

Reseller and proud Pledge 1% member

With offices in Belgium, Portugal, and Canada we provide a personalized project experience. We blend expertise, agility, and healthy pragmatism, with a fresh and human-centered spirit. This makes us trusted advisors. We want organizations to look at the bigger picture

We Think and Build, Beyond.