How Does a Retail Softswitch Benefit in Voicemail and Messaging?
TheVoIPworldhasawholegamutofsolutionsand eachoftheseVoIPsoftwareplatformshasitsownrole toplay.AVoIPSoftswitchsolutionisapivotalsystem thatindeedbridgesthegapsbetweendifferentVoIP solutionsandcompletesthewholeecosystemofthe SIPbasedtelecommunicationworld.Therearetwo differentVoIPSoftswitchsolutionsthataremajorly usedtobridgethisgapandoneofthemost widespreadisthe retail VoIP Softswitch.
A retail VoIP Softswitch solution iscommonlyused tomeetendtoendcommunicationneedsofsmall offices,homeoffices,smallbusinessesandeven enterprises.Thissystemhasawidearrayof communicationandcollaborationfeaturestooffer. Thereareseveralamazingadvantagesofusingthese communicationfeaturesandallthishasmadethis Softswitchsystemsopopularamongbusinessesand enterprises.Theymayuseitwithahostedorlicense basedmodel.
Inatraditionalscenario,allfeaturesofthisVoIP softwarearebuilttomeetthevoicecallingneedsofa business.SomeofthemostpopularfeaturesofVoIP SoftswitchsolutionsfortheretailmarketareIVR (InteractiveVoiceResponse),calltransfer,call forwarding,callmuteandunmute,callparkandpick-
up,conferencecalling,callsnooping,andmore.Thisis thereasonamajorityofbusinessesfocusonusingthis softwareonlytomeettheirvoicecommunication needs.However,a retail Softswitch solution isnot boundtoofferjustphonecallingandrelatedfeatures. Thereareseveralothermodesofcommunication availablewiththisSoftswitch.
Voicemailandmessagingaretwovaluedadded communicationmodesavailableintheretailVoIP Softswitchsolutions.Thereareseveraladvantagesof usingthesecommunicationchannelsinabusiness.
Major advantages of using a retail VoIP Softswitch for voicemail and messaging
1. Cost benefits
Oneofthemajoradvantagesofusingthis VoIP Softswitch solution forvoicemailandmessagingis cost.Thecostofaddingthesetwocommunication channelsintoatraditionaltelecommunicationsystem canbeveryexpensive.Comparatively,theVoIPsystem hasseveralprovidersofmessagingandvoicemail features,whichmakethecostpermessagequitelow andaffordableforbusinesses.Thus,similartoallother VoIPbasedsolutions,thebiggestadvantageofusing this retail Softswitch solution forthesetwotypesof
communicationissavingmoneyandreducing expenses.
2. Value added features
VoIPhasmadeitpossibletocustomize communicationsolutionstomeettailoredbusiness needs.Thisisnearimpossiblewiththetraditional system.Manysoftwareproviderstakeadvantageof thispluspointofVoIPanddevelopmorefeaturerich solutions.The retail VoIP Softswitch solutions providevalueaddedfeaturesalongwithofferinga plainfacilityforusingvoicemailandmessaging.Some ofthemajorfeaturesarelistedbelow:
· Forwarding: Youcanforwardthevoicemailor textmessageautomaticallytoanyothernumber.
· Group messaging: Avoicemailmessageoran SMSorchatmessagewillbesenttoagroupof peopleinsteadofjustoneperson.
· Logs: Thesystemwillkeeplogsofeachmessage andthatcanbereviewedbythemanagers.
· To email or phone facility: Acopyofavoicemail messageortextmessagewillbesenttotheemail orphoneoftherecipient.
· Transcription of a voicemail message: The systemcanalsoperformspeechtotextandsenda transcribedmessageasanSMSoremailtothe receipt.
Concluding notes
A retail VoIP Softswitch solution hasseveral unexploredfeatures.Voicemailandmessagingare thesetypesoffeaturesthatcanchangethewhole dynamicswiththeirbenefits.Alongwiththetwo mentionedinthisarticle,thereareseveraladvantages ofusingstatedcommunicationchannelsandrelated featuresavailableinaretailVoIPSoftswitch.