Full Service
Personalized Management that Fit Association Needs
Administrative
Sit back and relax while we take care of your Association’s administrative needs! All correspondence received during our scheduled business hours receives a response within 24 hours no matter how you decide to reach us. We prepare and distribute communications for your Association in a variety of forms while maintaining meticulous records of customer communication for future reference. Never question if a homeowner received the information the answer is always YES!
Online Services 1.0
Our service portal gives Board of Directors 24/7 access to their Association’s information including: guiding documents, account information, financial records, meeting materials, and planning tools. We work behind the scenes by keeping resident account information updated and association content current. The Board of Directors is driving the association and partnering with us to navigate!
Financials
Monthly financials with standardized accounting practices, bill pay, timely invoice processing, and aged owner balances records are guaranteed. Associations rely on homeowners’ assessments which is why we promptly send out late letters and stay on top of delinquent accounts. Annually, we review and prepare budgets for the upcoming year using historical trends and current needs of an association.
Automatic Payments
Ensure timely association payments, eliminate monies owed, stress, and avoid attorney collection fees. Payments are automatically deducted on specific days each month to avoid the guessing game of when payments will be received. If a homeowner is unwilling or unable to be on the automatic payment program, there is still the option of check pay or online payments (convenience fees apply).
Management Planning
We know association business and share our management tools and successes by developing a management plan unique to your community. No guessing or surprises, we automatically complete the foundational tasks for community management.
FAQ Portal
Our Frequently Asked Questions website page provides a wealth of knowledge at your fingertips.
Compliance
The legal side of association management is important which is why we automatically complete both the association’s annual state filing and taxes. If your association is due for an audit, review, and/or a reserve study, we gather all the information and get it done. No questions - We got this!
24/7 Emergency Services
Burst pipe in the middle of the night? Flooding from an upstairs unit? We’ve got you covered with access to our 24/7 emergency services (fees apply).
Points of Interest
• Introduction
• Goals
• Services
• Advantage
• Fast Facts
• AO Carbon Offset and Footprint
• RFP Response
• Contact Information
• ReferencesUpon Request
• Transition
• Questions
Introduction
About Us
Association One is a dedicated community management company with trained and licensed managers
We currently employ 20 personnel with dedicated staff
We service the complete management needs of approximately 60multi-unit residential CIC properties throughout the upper Midwest. Local offices in Minnesota and Illinois
We are operated by seasoned corporate and real estate professionals with diverse academic and operational backgrounds.
We offer unique services and are often leveraged to resolve tough Association situations.
Easily implement and use virtual meeting tools and the cloud.
Approach
• At the heart of AO’s unique approach to property management is a commitment to personal attention, proactive operations, and long-term capital control.
• To achieve this, we rely on exceptional staff, proven programs, and the implementation of new technologies. These advantages have allowed us to offer full-service management at very competitive rates and retain our partnerships over time.
• Our historic business has included condominium, townhome, cooperative, and homeowner communities that range from 20 units to 500 units.
• We are proud of our work, our company, and enjoy what we do.
Partnership Goals
• Increase Membership Value
• Make Communication Easy
• Establish and Rely on the Management Plan
• Increase Community Participation & Volunteerism
• Increase Efficiency
• Lower Liability
• Enhance the Association’s Marketability
• Maintain High Facility Maintenance Standards
• Leverage Technology and Virtual Tools
Services
and Customer Service
On-Site Customer Services Online Homeowner Portal
Submitting a request or question
Community Calendar
Association Documents
Setting up Payments
Homeowner Directory
Meeting Minutes Virtual Conferencing
24/7 Live Maintenance Line
Phone log history Resident communications
Broadcast emails
Customer Service Employee Standards
Spring/Fall Newsletters
Services
Financial Accounting and Planning
Free corporate banking services
Monthly financial reporting
Document review and proofing
Detailed expense analysis
Income-expense analysis
Annual budget generation
Insurance review
Reserve analysis
Tax filing and review
Audit and review preparation
Delinquency processing
Custom financial reporting
Services Management and Systems
Free Document review and advice
Management plan development
Rule enforcement
Custom management reporting
Board meeting attendance
Property inspections
Access to a custom document system
Schedule property services
Issue annual vendor RFPs
Board education training
Services
Professionally Staffed and Equipped
Certified property managers
Members of CAI, ACTHA, MHA, and AIA
Professional grade printing services
Digital file store with data backup
Complete file management system
Temp controlled paper file storage
AO Advantage
• Professional advice and agency
• Single service contact for Board of Directors & Membership
• Team staff approach
• Increased quality control
• Increased financial stability and strength
• Ready facilities maintenance systems
• Compliance advice and liability awareness
• Savings on operational expenses
• Proactive operations in all areas of the business and community
• Local office-Local personnel
AO Carbon Offset and Footprint
• Energy conscious operations
• Thoughtful high efficiencyequipmentandlightdutyvehicles
• Low impact operation footprint. .5sq/ft per day per employee
• Two trees planted for all new units put under management
• Over 6000 trees planted in the year 2024 on behalf of our resident owners
• Annual investments in preserve land
• Flex office utilization when feasible
• LeveragingGreen building and facility management methods into our training and serviceimplementation
