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SECURITY

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THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAG AZINE] VOL.14 | ISSUE.5 | OCT/NOV09

42 25

PP255003/02390

SECURITY 2009 WRAP-UP

MSS GETS BACK ITS MOJO


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Telstra Secure. Security Monitoring Centre

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network is loaded by other non related traffic. Telstra Secure is now made very simple and cost effective for monitoring centres. To join please contact your Direct Alarms Supplies representative for more information.


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CONTENTS VOL.14 | ISSUE.5 | OCT/NOV 09

20 SMOKIN’ SECURITY

26 MSS GETS BACK ITS MOJO

34

39

SECURITY 2009 CONFERENCE, EXHIBITION

INDUSTRY TAINTED BY CRIMS, RORTS AND PORTS

08 | President’s Message 10 | 2010 Awards for Excellence 12 | New ASIAL Member benefits 13 | Quality Assurance Program for Security Technicians

18 | Fair Work Ombudsman Starts National Campaign 36 | How co-operation will change the industry 42 | PEOPLE: IR Wrap Up

13 | New Small Business Resource

44 | Certified Security Monitoring Centres

16 | Draft OHS Legislation Released

46 | Hot Products

16 | Fitness For Work

50 | Frank Sales

6 //SECURITY INSIDER OCT/NOV 2009


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PRESIDENT’S MESSAGE

CLOSER SCRUTINY CAN ONLY ASSIST AND STRENGTHEN OUR INDUSTRY At the recent round of ASIAL breakfast briefings it

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4315 • Fax: 02 8425 4343

became apparent that our industry is under the

Email: security@asial.com.au

closest scrutiny imaginable in recent years.This was

Web: www.asial.com.au

encapsulated by a comment made by ASIAL’s

Publisher

Industrial Relations stalwart, Chris Delaney, when he said “look over your shoulder because you will be doing a lot of that in the future.” Three major investigations highlight the fact that the industry is well and truly under the spotlight. Editor

The Independent Commission Against Corruption investigation into allegations of corrupt conduct by Registered Training Organisations has understandably brought significant media focus on the industry.

Bryan de Caires | security@asial.com.au Advertising Belinda Harris | advertising@asial.com.au

Since late 2007 the Australian Crime Commission has been conducting an extensive intelligence gathering operation to guage the nature and extent of

Creative Director

“LOOK OVER YOUR SHOULDER BECAUSE YOU WILL BE DOING A LOT OF THAT IN THE FUTURE.”

Martin Costanzo | martin@webfx2.com.au Graphic Design/Prepress Martin Costanzo | design@webfx2.com.au Editorial Contributors Rod Cowan, Chris Delaney Editorial Enquiries

criminal infiltration by organised crime within the private security industry.These

Tel: 02 8425 4315

findings are being shared with relevant State and Territory agencies so they too have

Distribution

relevant information in developing policy, regulatory and law enforcement responses.

National Mail & Marketing Published bi-monthly

In addition, the Fair Work Ombudsman has embarked on a national targeted educational and compliance campaign in the security industry, targeting employers who engage workers in the national workplace relations system. The National Security Industry Campaign will audit compliance with provisions of

Estimated Readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless

the Fair Work Act 2009, the Fair Work Regulations 2009 and will pay particular

otherwise stated with permission. All contributions

attention to the employment conditions of vulnerable workers.

are welcomed, though the publisher reserves the

What is important to note is that the vast majority of operatives in our industry run

right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases

compliant and professional businesses. A fact acknowledged by the Federal

to: security@asial.com.au

Attorney General Robert Mclelland in his opening address to Security 2009, when

Internet

he stated “I should emphasise that most legitimate private security operators and

advertising were correct at the time of printing.

staff usually operate with absolute integrity and often fully comply with all our laws.”

references

in

articles, stories

and

ASIAL does not accept responsibility for misleading views. Copyright© 2009 (ASIAL) All rights reserved.

ASIAL welcomes these initiatives and the atteention being focussed on the

Reproduction of Security Insider magazine without

industry. Closer scrutiny and accountability can only assist and strengthen our

permission is strictly prohibited. Security Insider is

Industry.

a subscription based publication, rates and further details can be found at www.asial.com.au

[Next Issue]

DEC 09/JAN 10

Ged Byrnes ASIAL President

8 //SECURITY INSIDER OCT/NOV 2009

ISSN 1442-1720


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DALLMEIER CAPTURES WHAT OTHERS CAN'T The secret is in our sensor. It uses unique Cam_inPIX technology that delivers a separate exposure for every single pixel. Dark areas get a long exposure and bright areas get a short exposure. The result is outstanding image capture in the worst conditions – backlit, low-light, high contrast – situations commonly found in surveillance. Dallmeier cameras are made exclusively for surveillance. Pixels are well exposed, never over exposed. There's no flaring, blooming or smearing. Dallmeier gives you the whole picture. Every single detail in any conditions. With accurate differentiation of colour in very bright and very dark areas of the picture. Look into our range including advanced IP cameras, from Germany's surveillance specialists – Dallmeier.

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NZ 09 276 3271 cctv@crknz.co.nz CRK26055INS


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INDUSTRY NeWS

2010 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE Thursday 29th April 2010: River Room, Crown, Melbourne The Australian Security Industry Awards for Excellence are Australia’s premier security awards program. Entering their 15th year, the awards recognise outstanding individuals and organisations within the security industry. Entering the ASIAL awards can gain you the recognition you deserve.They also serve as an independent benchmark of the quality of your work. Award categories include: • Individual Achievement Award • Security Manager Award • In-House Security Team Award • Training Award • Integrated Security Solution • Critical Infrastructure Security Award Entries close on the 26th March

2010, download your nomination form today at www.asial.com.au to ensure you do not miss out. The Awards will celebrate and showcase the achievements of security professionals across Australia. The dinner will also provide an

excellent networking opportunity.To book your tickets today, go to www.asial.com.au. For any further information required please do not hesitate to contact Belinda Harris, Event Manager on (02) 8425 4315.

THOUSANDS OF VISITORS ATTEND SECURITY 2009 behalf of the Prime Minister at the Security 2009 Gala Dinner.

Security 2010: 1st – 3rd September 2010, Sydney Convention & Exhibition Centre Sponsorship Opportunities for Security 2010 are available now. For more information please contact Belinda Harris on (02) 8425 4315. Booking for the exhibition can be made through www.securityexpo.com.au.

More than 4,200 visitors attended the Security 2009 exhibition from 24 -26 August 2009.The exhibition included a showcase of technologically savvy security equipment, telecommunications, data security, manpower services, monitoring

10 //SECURITY INSIDER OCT/NOV 2009

services, home automation and barrier protection products… to name just a few items on display! During the event special guest The Hon. Robert McClelland, Federal Attorney General addressed Conference attendees, and spoke on


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13/07/2009 3:14:13 PM


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INDUSTRY NeWS

NEW BENEFITS FOR ASIAL MEMBERS Financial ASIAL members now have access to two new member benefits at no additional charge.

ASIAL website with your own dedicated company URL! This new benefit will allow members to upload their own logo, images, video and description of

Company web page on the ASIAL website Receive a free web page on the

products/services. Members who already have a web presence can link to the new web page to

complement their existing site and material, while taking advantage of ASIAL’s high search engine ranking. The new web page will be available in two different templates and four colour schemes. *Sign up for your web page today at www.asial.com.au

Save 20% when posting a job through the ASIAL website! Searching for quality security personnel? Find your new staff member through ASIAL’s Security Industry Careers Centre – www.asial.com.au/jobs.

SIGN UP TODAY!

Through the site you can post a job (saving 20% off the MyCareer standard casual advertisement rate), review job profiles and required qualifications, training opportunities and more.

Enhanced Security Industry Careers Centre Through a partnership with the Fairfax Digital Network, members can now save 20% when posting a job! Search for a security job and post an ad today at www.asial.com.au

Those considering an exciting career in security can use the Security Industry Careers Centre to learn more about the industry and search for career opportunities.

SAVE 20% WHEN POSTING A JOB THROUGH THE ASIAL WEBSITE! Searching for quality security personnel? Find your new staff member through ASIAL’s Security Industry Careers Centre? www.asial.com.au/jobs. Through the site you can post a job (saving 20% off the MyCareer standard casual advertisement rate), review job profiles and required qualifications, training opportunities and more. Those considering an exciting career in security can use the Security Industry Careers Centre to learn more about the industry and search for career opportunities.

12 //SECURITY INSIDER OCT/NOV 2009


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INDUSTRY NeWS

QUALITY ASSURANCE PROGRAM FOR SECURITY TECHNICIANS Following strong industry feedback, earlier this year the ASIAL Board engaged Communications & Information TechnologyTraining (CITT) to scope out a process by which to implement a quality assurance system for technical security practitioners. During the course of Security 2009, Dominic Schipano and Peter O’Connor of CITT provided a media briefing on the initiative which in essence aims to establish an industry based recognition or “Quality Assurance” system for “SecurityTechnicians” that includes the industry developing and implementing: • Security Industry Benchmarks establishment of agreed skills, knowledge, and quality benchmarks under the direction of industry providers. • Security Industry Endorsement – providing

a consistent, independent, recognised and transportable endorsement. • Approved Industry Based Training and Assessment Programs (Certified Programs) – prescribed industry training programs to underpin competency standards. • Monitoring of Industry Quality Performance – independent quality assurance program, inspections and audits to be implemented to ensure conformance is in line with industry standards and benchmarks. • Establish Professional Development Program – Professional development will ensure all endorsement holders are informed and current in both skills and knowledge. Further details about the initiative will be provided over the coming months.

NEW SMALL BUSINESS RESOURCE The Australian Government has launched the Small Business Support Line. Phone: 1800 77 7275 Opening Hours: Monday to Friday from 8:00am to 6:00pm (Australian Eastern Standard Time).The Support Line will be closed on Australian National Public Holidays. Complementing existing services to small businesses, the Small Business Support Line has been established in response to the global recession. The Small Business Support Line will provide an initial 'single' point of contact to access information and referral services that assist small businesses including: • Finance and cash flow management (including loan and banking products) • Marketing and promotion, including research and statistics • Business planning and diagnostic services • Legal, accounting and taxation services

UNDERPAID EMPLOYEE AWARDED $115,000 DAMAGES A casual security officer was recently awarded $115,000 in damages in the Federal Magistrate’s Court. The Magistrate said that she believed the security officer was deliberately underpaid. She also said he was verbally abused by his former boss when he pressed for payment of his entitlements at the Australian Open in January 2008.The Magistrate, in her decision was critical of the employers failure to pay the former employee when he claimed what amounted to around $1,500 in underpaid wages. While these fines seem extreme the story comes as a sobering reminder that the Courts will not treat kindly those who underpay wages deliberately and then refuse to co operate in resolving the problem. For further information, advice and/or assistance contact Chris Delaney, ASIAL’s Industrial Relations Advisor at ir@asial.com.au.

ASIAL’s ANNUAL REPORT

• Registration and licences • E-Business and online assistance • Occupational Health and Safety (OH&S) • Government initiatives, grants and assistance • Employing staff • Home-based business • Importing and exporting • Tenders and contracts • Intellectual property • Franchising • Insurances • Retail leasing guidance • Personal stress and hardship counselling • Government regulation • Human resource management. For more info go to: www.ausindustry.gov.au

ASIAL’s 2009 Annual and Financial Report is now available on the ASIAL website. This year in line with environmental, financial and technological best practice your Annual and Financial Report is available in an electronic format by visiting www.asial.com.au/ar.

SECURITY INSIDER OCT/NOV 2009// 13


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INDUSTRY NeWS

WHERE DO YOU GO TO FIND QUALITY SECURITY STAFF? ASIAL and Fairfax Media have joined forces to make it even easier for ASIAL members to find a new staff member! ASIAL members will now receive a 20% discount when posting a job through the ASIAL website*. Fairfax Media is the largest publisher in Australasia. With more than 300 newspapers, 200 websites and 15 radio stations, Fairfax Media reaches more than 10 million people each week in Australia and New Zealand. As one of Australia’s leading national recruitment sites, MyCareer sits within a network of more than 30 websites that reach more than eight

million Australians per month. Established 10 years ago, MyCareer.com.au generates more than 500,000 job applications for companies each year. It has an unrivalled reputation for strong product and internet security. The offer to ASIAL members will allow advertisers to post job ads on both the ASIAL website and on MyCareer.com.au.The rate is a special rate that has been negotiated by ASIAL to give members the best possible price! Companies can post ads through the ASIAL website,

www.asial.com.au/jobs.The discount is prefilled and ad placement takes only a few minutes. Find your new staff at www.asial.com.au/jobs *Conditions apply. Visit the ASIAL website for further information.

ARE YOU MISSING FROM ASIAL’s ONLINE SEARCH FOR A SECURITY PROVIDER’ LISTING? The ASIAL website attracts approximately 10,000 – 15,000 visitors a month.The Find a security provider’ facility is the highest ranked page on the site and provides consumers with an invaluable resource when looking to source a security provider. The site has been developed as the industry portal for the security industry in Australia. It offers the opportunity for advertisers to have a presence on content-specific pages of the site. With pages dedicated to

Consumer Information, News and Events, the Centre for Compliance and a dedicated jobs page powered by MyCareer, you can reach readers that are specifically looking to read about these particular subject areas. By buying an online ad on one of these pages you can target your marketing dollars to decision makers interested in specific areas. ASIAL members who have not paid their membership renewal within two months of their membership expiring will not be included on the ‘Find a

SEARCH >

security provider’ listing.To find out more, call ASIAL’s member services team on 02 8425 4300.

OVER 10,000 UNIQUE VISITORS MONTHLY ADVERTISING CAMPAIGNS LATEST INDUSTRY NEWS PEAK SECURITY INDUSTRY ASSOC.

14 //SECURITY INSIDER OCT/NOV 2009


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INDUSTRY NeWS

DRAFT OHS LEGISLATION RELEASED

Long-standing history.

State and Territory Workplace Relations Ministers agreed to a recommendation by the Safe Work Australia Council to release an exposure draft of the model OHS laws, along with supporting documentation. Julia Gillard told the meeting that the Federal Government had decided to extend the moratorium on Photo: University of New England companies joining the Comcare self-insurance scheme until 2011 when it is expected that uniform OHS laws will have been implemented in all jurisdictions. The Government will introduce legislation to extend the moratorium. More on the ASIAL website: www.asial.com.au

AUSTRAC RELEASES INTERPRETATION OF REPORTING OBLIGATIONS LEGISLATION

With a rock-solid future. FlexSecur provides customers with the highest level of security cards and readers. R

FlexSecur can be used with any access control panel because the security is between the card and reader, and is transparent to the panel. FlexSecur converts even common and frequently duplicated formats such as 26-bit Wiegand, into customer-specific, unique, secure formats where readers and cards are non-interchangeable with those from other systems. R

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The Crimes Legislation Amendment (Serious and Organised Crime) Bill (No. 2) 2009 implements measures agreed by State and Territory Attorneys-General and builds on organised crime measures introduced by the Rudd Government in June this year. A new public legal interpretation of certain reporting obligations under anti-money laundering legislation is now available on the AUSTRAC website. Financial transaction reporting plays a critical role in Australia’s efforts to combat money laundering, the financing of terrorism and other major crime.

FITNESS FOR WORK If you haven't already put in place a Fitness for Work policy and a procedure for randonly testing employees for alcohol or drugs, you may be putting your business at risk. And if your business is located in NSW, a Fitness for Work policy is required by law. With templates priced from just $15, there is no excuse for not having a policy in place! Visit the ASIAL online store to purchase today. 16 //SECURITY INSIDER OCT/NOV 2009


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INDUSTRY NeWS

ASIAL BREAKFAST BRIEFINGS October, November and new December dates ASIAL provides support and input at both national and local levels. Events are held quarterly in most states for security practitioners to network and gain valuable information from a range of guest speakers. Upcoming breakfast briefing dates: ACT – Thursday, 22 October 2009 VIC – Friday, 13 November 2009 QLD – Wednesday, 18 November 2009 WA – Friday, 4 December 2009

For more information or to book your place, visit www.asial.com.au

QLD – INQUIRY INTO ALCOHOL RELATED VIOLENCE The Law, Justice and Safety Committee is currently inquiring into alcohol related violence, following a referral from the Queensland Parliament.To have your input visit www.asial.com.au.

VIC – INQUIRY INTO STRATEGIES TO REDUCE CRIME AGAINST THE PERSON The Drugs and Crime Prevention Committee has been tasked by the Legislative Council of the Victorian parliament to inquire into, consider and report on strategies to reduce crime against the person in Victoria.To have your input visit www.asial.com.au.

18 //SECURITY INSIDER OCT/NOV 2009

FAIR WORK OMBUDSMAN STARTS NATIONAL CAMPAIGN The Fair Work Ombudsman has commenced a national targeted educational and compliance campaign in the security industry, targeting employers who engage workers in the national workplace relations system. The National Security Industry Campaign will audit compliance with provisions of the Fair Work Act 2009, the Fair Work Regulations 2009 and will pay particular attention to the employment conditions of vulnerable workers.


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EVO-22RTV


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’ N I K O M S Y T I R U C E S BRITISH AMERICAN TOBACCO

Dignity, respect and loyalty are not terms commonly heard when talking about manpower security. But, as Rod Cowan* finds out, British American Tobacco Australia’s security team aims to be far from common.

20 //SECURITY INSIDER OCT/NOV 2009


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BRITISH AMERICAN TOBACCO

As the 14 employees attending a two-day session file into a meeting room there is an air of nervous anticipation. You could be forgiven for thinking the source of anxiety is the man at the front of the room supervising the obligatory fiddling with computers and projectors. After all, Brian Sankey, National Security Manager, British American Tobacco Australia (BATA) barrel-chested, thick arms, shaved head and broken nose is a formidable looking character. It could also be that each of the employees who will stay at a nearby hotel and go to dinner together that evening at the company’s expense has been told they will be presenting and expected to offer their thoughts, opinions and ideas during the program, which will cover everything from electronic security to business risks,

>

with guest speakers and senior managers dropping in

(BAT) British American Tobacco

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BRITISH AMERICAN TOBACCO

to contribute. All of which would be standard fare at any management gabfest. But these are not managers.They are security guards unused to attending such events and having their say far less being paid to do so. “It was not so much a training function or workshop but a get-together, so we could push forward,” says Sankey, who’s quiet voice, easy smile and obvious education (he has a business degree under his belt and is studying an MBA) belie his physical appearance. “There was very little training in there.There was bonding, getting to know each other, learning more about each other. Showing the team that they’re respected and showing the new direction that being good is not good enough.There was a lot of brainstorming, as well, and trying to pull the answers from each other. I didn’t want to preach to them for two days. It was to stimulate discussions and creating a new paradigm, a way of

“One of the key messages was that the game changes so quickly in business generally and especially in the security industry and we have really got to be two steps ahead.”

thinking that they were free to take risks and experiment, knowing what the business expected of them and

cascades to how their staff behave, systems, procedures, etc.,

what their capabilities were.

and partnering with the company and the staff so we have a

“I told them this would not be a spectator sport.The theme was ‘be remarkable’ and that is what we are going to be.” That includes, he adds, going beyond BAT’s corporate aim of staying “one step ahead”. “One of the key messages was that the game changes so

tripartite system: there is the provider, there is the buyer, and there are the guys at the sharp end, the staff.There has got to be a synergy collaboration between all three to make it work. That’s just pure teamwork, and partnership.” In order to ensure the contract runs smoothly, SNP

quickly in business generally and especially in the security

assigned a manager, David Drew, to be the point man between

industry and we have really got to be two steps ahead,” says

it and the client, and arranged for key meetings between the

Sankey.“I pushed on the workshop that we have competitors,

HR, finance, and IT departments of the respective companies.

just like marketing, just like the business in general. Our competitors are people who will stop us achieving our

Doing so convinced Sankey that SNP understood what he was after: “It was the open mind, the willingness to look at

objective.They could be people wanting to contaminate the

things differently, and to understand that, yes, this will be a

product, undermine our brand, steal items, hijack our vehicles,

partnership.”

and we have got to have an enormous amount of dexterity and the ability to quickly change.” One session involved a panel of six key BATA managers

While the team is responsible for security of the 43-acre Virginia Park, Sydney, facility, which manufactures cigarettes for Australia, New Zealand and a number of the Pacific

from HR, IT, manufacturing, supply chain, engineering, and

Islands, Sankey is also responsible for BATA security

warehousing, addressing the group to give them their

operations nationally, including a national leaf warehouse in

feedback on security.

Queensland, which holds raw leaf stock, and state offices in

“It is almost an annual performance review. It was a real wake-up call for the guys to recognise that they are doing a good job,” says Sankey. “The old security mindset is not business focused. We can

each capital city. The “depth and scope” of his position is “huge”, says Sankey: “It’s got the whole continuum there. It covers everything from assets imported, through to the supply chain.

integrate into the business, enable people, and be strong

Once the leaf hits the Australian shore, it is everywhere in the

business partners. I can’t do that alone. I need the security

process: from the transport, logistics, out into the shops, and

team to be at the front doing it. Because we are the touch

that’s just the products side, then we have the information

point for the first contact to a lot of people to our business, our

technology, the internal risks, information loss, and reputation

job is to be business people that deal with security.”

of our brand.”

The BATA security team’s journey to being remarkable

The latter“brand protection” has always been high on the

began nine months ago when Sankey awarded the manpower

agenda for the company, which, he adds, is “very consumer

contract to SNP.

focused”.

“One of my key drivers through the procurement process

“We all know the issues around tobacco regulations, and the

was finding the right company. Generally the prices were fairly

anti-smoking groups. But, we want to be not only a good

consistent, but [it was about] finding the right ideologies, the

manufacturer, but a good employer, as well.This is a priority for

right philosophies, and how their managers think, which

British American Tobacco across the globe. If we’re not seen as

22 //SECURITY INSIDER OCT/NOV 2009

>


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a good corporate citizen, then we’re not going to recruit the right people. It’s going to be a downward spiral,” says Sankey. All of which adds up to a different approach to security by wearing “different hats and being aware of each different function”. “It’s very important for security to be right across the business,” says Sankey.“We have got a global catchphrase, which is that our security across the world is global, consistent and integrated: global in our approach, consistent internationally, and integrated cross-functionally at all levels. And that’s the most important thing that I think we can push: understanding each functions’ key issues. What keeps them awake at night? What will help maximise their success in those functions? And, identifying that, and different ways to help them.” Getting to know the business means attending the likes of BATA’s leadership team meetings, and understanding senior management roles, not only in terms of their functions but also their needs, or as Sankey puts it: “What their challenges are, what their risks are, not just security risks, but risks that they face in achieving their objectives, and thinking how can I find a way within the security remit to help them achieve their objectives?” The cornerstone of Sankey’s approach is the company’s philosophy. “It starts with the BAT culture as a business, of treating people well, with respect and dignity. It is irrelevant whether they are security, cleaners, marketing experts or IT experts coming in, treat them all the same with a high level of

Training and standards key to success

Underpinning British American Tobacco Australia's (BATA) security operation are some heavyweight training and standards activity. At the core is a competency based training programme, developed in house by the BATA security team. “It is a very comprehensive system that provides consistency, accuracy and measured learning outcomes,” says Brian Sankey, BATA’s National Security Manager.“It may take up to 9 - 12 months for an operational guard to become fully qualified in all subject areas.” Having such rigorous training, says Sankey, provides a robust, legally defensible, and evidence based training and assessment that is linked with BATA’s risk assessment process. The programme took around 18 months to develop and includes 22 subject modules and 124 lesson plans to cover all duties on site. “The training material is frequently updated to ensure it remains the smartest way to work,” says Sankey. In the standards area, BATA’s security operation has linked with the business Integrated Management System (IMS) to such an extent that it has achieved certifications for: • ISO 9001: 2008 (Quality Management) • OHSAS 18001 : 2007 (OH&S Management Systems) • ISO 14001: 2004 (Environmental Management Systems) “We understand that we are the first security function in the world for BATA to achieve this,” says Sankey.

respect and dignity,” says Sankey. Such an approach may be groundbreaking in security, but

the end of the two days and thought: that’s what it’s all about. He

at the same time it is common sense, says Sankey.“It stuns

grew, we enabled him, and if nothing else it showed to me that it

me that some people think this is amazing, that nobody

worked because of what happened to him,” says Sankey.

does this. Nobody does conferences or workshops with your

Being remarkable is a challenge Sankey says he wants to

group, or 5am barbeques like we do. But I really think it is

take beyond his team to the rest of the industry, which has

common sense and things that I wish people had done for

much to answer for.

me when I was on the tools and on the sharp end in

“What have we done as an industry? How have we damaged the industry? I think we have done that through

different industries. “It comes back to respect and partnership. But, with that

trying to drive the price down. People get what they pay for, or

comes the ability to apply the resources. That’s what I’ve got

they get the return on investment that they deserve. We have

to commend the bosses of BATA for. They recognise that

wanted cheap, cheap, cheap, and that results in poor quality,

and they enable us to use those resources. They let us go

inconsistent quality and unsustainable functions that is not

and buy $80 worth of bacon and fruit juice, because they

delivering the value that the business demands now, or that it

recognise the return on investment.”

needs now,” says Sankey.

It’s not just the cost of breakfasts, either. Each of the guards was paid to attend the two-day program, an expense

By taking a business-focused approach and investing in people, Sankey says: “I think we can start to turn the industry around and counter some of those negative issues on publicity

most security managers would baulk at. Sankey, however, says it is a case of juggling resources

or public perceptions that [security] is big, burly blokes and

and realising the payback comes in engagement, loyalty and

there is no business acumen there. We created that [image]

commitment.

and now we have a duty of care to turn it around.”

“One example, David [Drew] and I noticed through the two days, was a 19 year old with almost no security background, surrounded by all these people in security and special guest

Whether the industry will step up to the plate, remains to be seen. But, at least in one small corner of the security world, one

speakers and he just blossomed through the two days. He spoke

client, provider, and staff partnering as a team is proving it is

out. He spoke his mind. [Drew and I] just looked at each other at

possible to do so.

*Rod Cowan is an independent contributing editor and can be contacted on mail@rodcowan.net. 24 //SECURITY INSIDER OCT/NOV 2009


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MSS GETS BACK ITS MOJO Words and photos by Rod Cowan* With Chubb’s manpower business having new owners and a

owners that’s their core business and they get to experience

new name, top of the list for its Managing Director, Mike

those new owners coming out and seeing everybody, it was

McKinnon, has been building a new management team to

quite easy to get the place motivated. Very much so. People

rebrand the company as MSS.

have flourished since they’ve been given the opportunity to feel

Despite losing ground as a result of market uncertainty and

loved and feel special, and knowing that the business will go

protracted takeover negotiations, MSS – with about $300

forward. We’ve supplemented that with some good people, and

million turnover and just over 4,700 employees remains the

we’ve removed...ah well removed isn’t a good word... we

largest security personnel business in the country.

needed a generational change in some of our business units,

Housed in what the staff call the “tin shed” at the back of Chubb’s Ashfield head office, space is at a premium.

and those changes have been made. I bought in some new blood. Some from outside the

McKinnon’s small office with just enough room for a desk, visitor

industry, some who had been in the industry more than a

chairs and bookshelf overlooks local playing fields. McKinnon is

decade ago and who’ve come back, who have got a great

relaxed, dressed in shirt, tie and pinstripe suit trousers. Behind

passion and great energy levels, and that rubs off on

him a large model of a Qantas jet is a reminder partly of his

everybody. So all in all, I think it hasn’t been a terribly hard

past, when he worked at the airline, and partly his future, as

ask, it’s been some long hours, but people have been on the

MSS flexes its muscles in the aviation security space.

journey, I haven’t had to drag anybody, and people were keen at the outset.

Security Insider: How big a challenge has it been to come in and try and invigorate the business? Mike McKinnon: It hasn’t been difficult at all, in some

SI: One of the things I found with talking to various people within your organisation is a sense of that there was a time

respects, in that the people were crying out to be loved, and

when [working for Chubb] was a badge of honour, which

they haven’t been core business for a very long time.

changed from being the biggest and the best to simply

[UTC] bought [Chubb] as a technology company and picked

becoming the biggest and getting smashed [by the

up a big chunk of manpower, which doesn’t fit their model.

competition] all the time. I imagine one of the dangers for your

With technology, they expect 15 per cent plus on returns, and

competition now is that you have people who are motivated

that clearly doesn’t work in a manpower/labour hire type

on a number of levels and a certain amount of resentment in

business area. So having been unloved for a fair amount of

the rest of the industry who are ready to get back into the fray.

time. Basically, if you don’t love something, people lose focus,

Is that what you’re finding with your people?

people lose direction, and clients vote with their feet... And

MM: I wouldn’t say resentment from the industry. I think

also, it became increasingly difficult for them to recruit quality

certainly they’re not happy losing revenue and jobs to

people quality managers during that period.

competitors, that’s for sure, but I don’t think they resent them. I

So when you come on board and they know you’re passionate about the business – and they know that the new

26 //SECURITY INSIDER OCT/NOV 2009

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extraordinarily difficult to do business with. You’d have pages

[head of Qantas security] Steve Jackson and Megan

and pages and pages of non-compliance to a tender, and their

Constable from Qantas, because they wanted to go over there

pricing regime was not appropriate to the industry.

and do an operational audit of our parent company, SIS India. So I went over there with them, obviously, and there was a bit

SI: How much did they lose through that, do you think? MM: In the last seven or eight months, probably about 15 percent of their turnover, which is quite dramatic.

of apprehension over what I was going to see and how professional they were. And, I was absolutely gobsmacked at how professional they were and the professionalism of their organisation. But the

SI: So how much is that? MM: Probably $40 or $45 million dollars, and blue chip

driver behind it is training. Actually there are two real drivers: one is, they have a fantastic satisfaction in taking their people

clients who won’t come back in a hurry. And it’s probably good

out of poverty and giving them a career and that’s at the heart

they don’t come back in a hurry, really, because it gives us an

of what they do.

opportunity to prove that we really are different that we’re not

And then the training… They’ll train people “where like they

the old Chubb rebadged – that we are a different organisation,

have 1,000 people being trained” their capacity to train people

that we’ve got different leadership, that we’ve got a whole new

is awesome. And it’s 28 days and these guys who are doing

management team. Because when you bring in a new

the training well they’ve just come from farms they haven’t

management team – when you bring in a new blood – it’s

even ever seen a computer, or a telephone. So we have to

revitalised, because you’ve got a whole different attitude. And

teach them those basic fundamentals. So 28 days of training

we’ve got people who come and declare to me: “Mike, I’ve

and these guys put on 30 percent of their body-weight while

absolutely got my mojo back.” I’ve got a Finance Director who

they’re doing it, because they’re getting fed for the first time

presents at my conference who’s probably one of the most

properly.they go 7 days a week for 28 days. And we were

motivational speakers you could hear at a conference on

fortunate enough to see a passing out ceremony while we

business and that’s coming from a finance guy. My Legal

were there and Steve Jackson got to take the salute. And the

Counsel is absolutely pumped up. He wants to make sure we

spark in the people’s eyes – the security officer’s eyes over

win business not being up there doing everything possible to

there, they were absolutely appreciative of the opportunity.

make sure we don’t get business.

They all looked a million bucks. Impeccably dressed, and it is quite militarised over there compared to here. Over there, I

SI: You’ve got new owners now and obviously they’re Indian

think it’s over 60 percent of their staff are within in barracks. So

owners. What sort of implications have you found from the

if you pick up an American Express site, it’s got over 80 guards

foreign ownership?

and they’ll go and get a premises nearby, and that’ll house at

MM: Well, foreign ownership in itself I don’t think is an issue. The Chubb Group, and previously Wormald, had always been

least 50 of them. So it’s a completely different regime, which won’t work here.

owned by foreign owners for decades. Most of our competitors

But that fundamental commitment to people, and that

– our major competitors are all foreign owned entities.The

fundamental commitment to training, it’s at the core of SIS.

biggest security company in the world, Securitas is well I don’t

And they’re not the biggest in India, at all. But it’s why they’re

know how many countries it operates in, probably hundreds of

seen as the leaders in India. It’s why the Government comes to

them... but it’s a foreign entity in all bar the country which it

them for advice in relation to security matters.That’s where the

comes from. So I think that security worldwide is pretty widely

leadership comes from. And that for us is great.That’s why

done by international companies these days. And certainly

we’re going to go back to now to get an RTO status one that

that’s in keeping in with what’s done here in Australia.

we let go a few years ago. I think nearly all the companies have

So I think the foreign ownership hasn’t made any difference.

got rid of that status and security companies have left it to the

The fact that they’re Indian I think has made a bit of scuttlebutt

training industry. We believe it’s a core skill, and we’re going

on the market on what that may or may not have meant. But I

through the registration process now, for accreditation again.

think that’s probably just because it was different just because

And then we’ll roll out our own training nationally.

it was India, because we outsource stuff to India, but they were coming and buying our business here.That argument

SI: One of the issues you’re facing is the damage that’s been

dissipated straight away once it was known. And there may still

done to the Chubb reputation and the rehabilitation of that

be people out there who have a concern, but we haven’t come

brand. I’m intrigued as to why you chose the MSS brand. I did

across that in any of our dealings. We’ve found that our new

an interview with Tony Chamberlain some time ago and he

owners to be fabulous.They understand our business, they

said that a lot of the problems, which ended up with Chubb

have some core values, which are absolutely critical, they have

up in court on criminal charges, was the MSS acquisition. I

a genuine commitment to people. I know people say that all

was just wondering, why choose that particular brand?

the time – every company says that they have a genuine commitment to people – but I went over there on a trip with

MM: You must be referring to when they first bought the MSS business back in late 1996, when they first bought the continued page 30 >

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MCKINNON: WE NEED TO EARN OUR WAY BACK INTO THE INDUSTRY.

security personnel business, and then the mobiles business.

those days and the client base has been amazing.They’re a bit

And the mobiles business for MSS had massive trade

like ex-prime-ministers you know? They get more fondly

practices issues prior to that. But if you look at the security

remembered with time.“Oh, MSS was the best provider”, “they

personnel business, I think the MSS acquisition was fantastic

had the best people” it’s funny, it’s like they never ever had an

way back in ’96 it was wonderful.

issue. So I only hear positive things about us picking up the MSS brand. But it is only some initials.The look of the brand,

SI: You were working for the company at the time? MM: Yes, at the time I was state manager in western

the feel of the brand, is completely different.This is not about back to the future. It’s not about taking Chubb back to the

Australia, for the Chubb group. And then I came over here to

future where it was. And it’s not about taking the old MSS

take up a finance role, which is my original skill. So I came

brand back and being like that was.

back over here to do the national financial controller position.

It’s a brand we’ve picked up and it’s got history. It’s got over

So, yes, MSS itself was fantastic, but the brand quickly, within a

50 years history. We’ve got photos of MSS people guarding

few months, was out of the market. And the brand largely

the Beatles. So those things are nice to have. But certainly

hasn’t traded since. But it was one of the names of the

whatever MSS is, is not what we are, other than in name, in

corporate entity we bought, which was still there for us to use.

going forward.

And we looked at a whole lot of other names, and every time we looked at a name, someone would have part of it registered

SI: The issue of Chubb with the ACCC prosecutions, the

in some of other state. MSS was one we knew was open to us

criminal acts in terms of provision of patrolling services and

to use and we knew it wasn’t used in any state or territory in

so on...well, of course, the person who was in charge of

the country.

Chubb at the time was George Chin, [though he was not

But, and I’ve said this to a few people, surprisingly, most people’s recollection of MSS is fond. We’ve got a lot of security officers who worked for MSS in ’96, we’ve got

implicated in any wrongdoing], and he’s now back with you. What’s his role within your organisation? MM: Well, George is the Chairman of SIS – our parent

managers that are current general managers in our states who

company for Australasia, so it owns the MSS security business,

worked for MSS one of them has got an MSS watch still from

and George is also a director of MSS Security. His role is really continued page 32 >

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one of traditional chairman. So I have full autonomy to run the

one, we’re number one in terms of revenue, we’re number one

business. I report through George to the governing board. I also

in terms of the number of people we employ, we have some

have direct relationships with the governing board. But, hiring

of the best clients out there that are possible to have. But,

people, firing people, deciding who we take within our business,

that’s not necessarily leadership. Leadership is about being

I control that agenda. Subject, of course, to the normal

an industry participant. And we’re only one leader you can’t

protocols you’d always have, as a Managing Director; you

be the leader in an industry. You can’t drag an industry along

would have limited authority cap X, that sort of thing.

– you can’t push an industry along – you have to be part of it.

But George is the chairman. His role is broader than just

And that’s where us re-engaging with the industry, so to

Australia. SIS India wants to be the largest in the whole of Asia.

speak, has to come from. It has to come from our guys

So they want to move into more business opportunities within

participating in the ASIAL meetings, participating in industry

the Asian region. George is responsible for driving that. George

meetings, participating in, for example, the ATS working

spent a considerable amount of time up in Hong Kong and ran

groups, which we get a lot of, by the way, which we were

eight countries with the Chubb group from there. So, he’s well

complimented on, by the way, as MSS but it’s about

connected. So, his task is to look at acquisitions and joint

participation. Once we’ve done some participation, we can

venture prospects throughout the region and have oversight of

then seek to take an executive position. But I think we need

the business I run here. And potentially look at other business

to earn our way back like earning a nice new premises I think

opportunities within Australia as well, as they come up.

we need to earn our way back into the industry.

SI: What are the future plans? Where do you see your

SI: Just to wrap up, what’s your message to your customers,

organisation going now?

to the industry, and your employees?

MM: Well, my organisation is MSS Security. So, my focus is

MM: Well to start with employees: [that] we use the MSS

to stay absolutely crystal clear on our security personnel

brand as an opportunity I wrote to them back when we did

business. Other opportunities out there are really a matter for

the re-branding, that’s a big opportunity to us all to rally

George, and the governing board of SIS, to do. But, no doubt

around that, to make a difference, and to refresh ourselves,

over time we will broaden our scope.There are benefits that

to become more focussed and become more excited. And

come from having absolute focus on just a security personnel

I’ve had a great response to that, I must say. We’ve already

business. But it also has limitations in that you can’t directly

put [new uniforms] on new sites. So I think for them, they’ve

fulfil all the requirements of our blue-chip customers.

seen new pay slips, they’ve seen newsletters, they’ve seen

So, we either need to look at strategic relationships, or over

some correspondence but they yet haven’t seen much of a

time to look at moving into those other areas, in some way

change, in some respects.The managers that go out to see

shape or form. A lot of it will be responding over time to our

them will talk about it a bit, but they’re not badged with MSS

client demands.You know, where that takes us, I’m not quite

all over them. So for them I think that’ll be the most exciting

sure. But certainly we’ll have to have some type of relationship

time, when they get their new uniform range, which we think

in relation to the electronics side of the business, I think, and

looks fabulous, and a fair bit of consultation was employed in

the monitoring side of the business. What that looks like in the

that process. So for the employees, I think that’s important.

future, we’re not so sure at this stage.

Competitors and our industry at large? We just want to be an active participant. We’ll pick our segments where we think

SI: When you talk about electronics or moving into that area,

that we have a competitive advantage. We’ll also pick some

is that working with Chubb or are there contractual reasons

strategic customers, which we think might not be in those

why you couldn’t start up your own electronics business?

segments, but if we can secure that, that will be the

MM: We’re committed to continue to work with Chubb,

cornerstone client for that segment or there might be a

there’s no question. We have a lot of common clients. For

couple of clients we’re targeting that could be a cornerstone

example, we might be the lead on part of it. And the same with

for a segment. So we’ll be out there. We’ll be easier to do

Southern Cross Protection, that bought the mobiles business,

business with, from a customer perspective, and we’ll be

we have a strategic relationship with them. But they’re not

easier to do business with from an industry perspective.

exclusive necessarily. So it’ll be a matter of whether they’re fit

I’d like to think there won’t be any of the arrogance that was perceived to be there before. Some of that perception may well

for purpose at the time.

have been reality, but certainly we intend to be humble in our SI: Chubb had put a ban on any Chubb people going to

approach to industry.That’s certainly my view on it, and that’s

anything that looked like an industry meeting, but you’ve said

certainly what I’ve told my guys we need to do.

you’re coming back, you’re going to be engaged with the industry, and if I rightly remember, you’re sponsoring the

SI: Thank you for your time. MM: Thanks, I appreciated the opportunity to have a chat,

Conference/exhibition dinner? MM: Yes, we are. When we talked about being number

and put some insights to the industry at large.

*Rod Cowan is an independent contributing editor and can be contacted on mail@rodcowan.net. 32 //SECURITY INSIDER OCT/NOV 2009


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SECURITY 2009

SECURITY 2009 24-26 AUGUST SYDNEY CONVENTION & EXHIBITION CENTRE

Cocktail Reception – The series of networking events at Security 2009 kicked off with the highly successful cocktail reception sponsored by ISS Security. Set against the stunning backdrop of Sydney’s Darling Harbour, the 300+ guests were treated to an amazing ice sculpture and a spectacular artwork featuring the ISS “A World of Service” and ASIAL’s 40th Anniversary (pictured above).

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Gala Dinner – in keeping with previous years, the Security 2009 Gala Dinner delivered another memorable night of entertainment and networking. Sponsored by MSS Security the evening featured three of Australia’s best comedians – Vince Sorrenti, Sam Kekovich and Peter Rowsthorne – a great night was had by all. Best New Product The Security 2009 Best New Product Award as voted by Conference Delegates was presented to MOBOTIX for their Q24M-SEC product. The Best New Product recognises the most outstanding product on display at Security 2009. Best Stand Award This best stand award for excellence in stand design was presented to KABA

The Hon. Robert McClelland & wife Michelle

AUSTRALIA.

RK Sinha, Chairman/Managing Director, SIS Group

Larry Field Award This award is made in acknowledgement of an exhibitor who has gone that extra mile in the development, presentation and delivery of their stand.This year’s winner was DEDICATED MICROS.

SECURITY INSIDER OCT/NOV 2009// 35


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HOW CO-OPERATION WILL CHANGE THE INDUSTRY The industry is entering a new era of change, partnerships and opportunities, according to speakers at this year’s annual security conference, says Rod Cowan.* Despite the gloomy economic conditions, coupled with negative press coverage of security, speakers at this year’s security conference were surprisingly upbeat about the industry’s future albeit being one that faces huge challenges. Changes to consumer thinking following the global economic crisis are opening doors for Australia’s security industry in the next decade, according to one keynote speaker, Bernard Salt, one of Australia’s foremost commentators on demographic and social change.

Left to Right: Ged Byrnes, Bryan de Caires and Federal Attorney General, Robert McClelland

In his address outlining the “upside of the downturn” and why the global financial crisis might present opportunities for security businesses, Salt said it represented a paradigm shift

and communication is one that “complements the

in consumer and worker thinking.

Government’s national security framework entirely”.

“After more than a decade of prosperity, people are now

The last 12 months, he said, have been challenging on a

propelled by different drivers.There is a rising and genuine

number of fronts and have demonstrated that Australia is not

concern for the security of the family, the tribe and community,”

immune from overseas threats and events.

said Salt. “In this respect, the changing psychology of the market will underpin a rising demand for security services in the decade that lies beyond the global financial crisis.” An increase in Australia’s population would also test the security industry in the next 10 years. “Our cities are growing more rapidly and drawing migrants

“It has also shown that we need to be constantly prepared and vigilant,” said McLelland. For that reason, Governments must be considered and proactive in managing the complex interplay of national and global events. “Not surprisingly, many actions and policies pursued by Government are likely to impact on the private security

from different areas all at a time of major economic stress.This

industry. Indeed, some of the Government’s objectives require

is a potent combination that requires managing from a

your active support.

security point of view, both from the police and private security firms,” he said. Opening this year’s conference, the Federal AttorneyGeneral, Robert McClelland, noted the theme of collaboration

“I am pleased to say that the industry is rising to meet these challenges.” Last year’s National Security Statement by the Prime Minister, he said, expanded the definition of national security continued page 38 >

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6

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SECURITY 2009

to include threats that go beyond terrorism and maintaining our territorial borders. “Appropriately, we now also include serious and organised crime, electronic attack and natural disasters,” said McClelland. To counter challenges, the National Security Statement “promotes a strong partnership between Government and industry in order to safeguard Australia”. “Current arrangements for protecting Australia’s critical infrastructure, for example, are generally regarded as a significant improvement on past efforts, and highlight the Left to Right: Federal Attorney General, Robert McClelland and Professor Martin Gill

success of this partnership approach,” said McClelland. “We must, however, continue to build on and strengthen this strategy.” Noting terrorism is not the only threat to Australia, McClelland said:“The Government’s new national security priorities present

COAG is also considering national minimum standards for the electronics sector.

a holistic view of security aligned with our belief in an all

Additionally,“COAG has also agreed that all Governments

hazards’ approach to achieving organisational as well as

need to consider a national registration or licensing system for

national resilience.”

the private security industry.This will be examined next year.”

The key is being prepared to respond to and recover from

Peter Davies, Assistant Chief Constable, Nottingham Police, and lead for security for the Association of Chief Police Officers,

crises regardless of causes. “Resilience for an organisation is more than simply preventing a

on talking about recent developments in the relationship

range of identifiable risks. It’s about being able to continue to meet

between police and private security in the UK and the impact of

key objectives in the face of significant, disruptive circumstances.

regulation since its introduction in 2005, said:“Regulation works.

That also means understanding and managing the many

In the UK it has had a difficult early couple of years but is now

interdependencies within and between industries, Government,

on a firm footing.” Along similar lines, Steve Jackson, head of Qantas security,

communities and individuals,” said McClelland. “Resilient organisations are those that have well established

called on the industry and police to develop stronger working relationships.

connections to partner’ organisations.” There are, however, challenges within the industry, such its

Manpower, however, is not the only sector attracting attention. Matthew Baas Becking, Assistant Director, Physical

attraction to organised crime. “I should emphasise that most legitimate private security

Infrastructure and Technical Security, Defence Security Authority,

operators and staff usually operate with absolute integrity and

outlined the work of the Electronic Security Systems Work

often fully comply with all our laws,” said McClelland.

Group (ESSWG), which is planning an overhaul of the Security

“Nevertheless, the Australian Crime Commission has identified issues of criminality affecting the industry” principally

Construction and Equipment Committee (SCEC). There was, he said, an “urgent need for review of electronic

the exploitation of the cash economy and unlawful business

security policy and user guidelines” and the ESSWG has

practices.

recommended a new policy and process for electronic security

“The Government’s view is that a combined regulatory and

and integration.

law enforcement approach is likely to be most effective in Current issues and concerns include:

combating organised crime offences.” At a recent Council of Australian Governments meeting, Ministers agreed to a coordinated national effort to effectively

• Policy and guidelines on nexus between electronic security systems and current logical and physical access control;

prevent, investigate and prosecute organised crime activities

• Continuing technology advancement;

and target the proceeds of organised criminal groups.

• Electronic security systems integration issues;

Last year, the Council of Australian Governments (COAG) also agreed to adopt a nationally consistent regulatory approach to

• Inclusion of Security Alarm Systems and CCTV in integrated security systems; and • Identity Managed electronic security systems.

the private security industry. For the manpower sector, all jurisdictions have agreed

The end result will be a new SCEC endorsed products

reforms will come into place in 2010, and will apply to both new

system, which could have flow-on effects to electronic

and existing licence holders.

systems in the private sector. *Rod Cowan is an independent contributing editor. He can be contacted on mail@rodcowan.net.

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INDUSTRY TAINTED BY CRIMS, RORTS AND PORTS The industry’s image has been tarnished by a wave of bad press.There are some looking for solutions but, writes Rod Cowan*, turning tarnish to varnish means playing the long game. For a while there after 9/11, basically the security industry was on the up, becoming a boardroom topic, attracting interest from investors, creating new players, and wads of cash being thrown at projects. As they say, however, what goes up, must come down. Judging by press offerings coverage in recent months, the industry has fallen with a resounding thud. To be sure, media coverage of the dark side of security

rort the tax and welfare system, and intimidate competitors for a greater share of the market.” All of which was based on a press release issued by the

appears with monotonous regularity. Some journalist would

Australian Crime Commission on its 18-month investigation,

discover this “fast growing industry” and dig around for

which found the industry was “plagued by serious issues” that

comments, with representatives and wannabes of various

were, according to commission chief executive John Lawler,

institutes and associations all too quick to talk about “shonks in

“outside the reach of normal law enforcement”.

the industry”, the “need for regulation”, and “getting rid of the cowboys”. More recently, though, the criticisms have come from official

Jacobson and Welch went on to report: “Problems included significant organised crime links, the trade in illicit commodities such as drugs and drug-making chemicals, organised theft

sources. And, the industry’s organisations have been too

from the businesses that security companies are paid to

reluctant/courteous/timid (take your pick) when it comes to

protect, and money laundering.

hitting back when there has been plenty of room to do so.

“Many hid the money through international trade and legitimate business links”, Mr Lawler said.

Crime links

“Elements of the industry were engaged in tax evasion or

Take, for example, the headline: “Criminals infiltrate security

welfare fraud and failed to comply with their requirements under

industry”.

workers’ compensation, superannuation and workplace

The news outlet doesn’t matter, really.The story ran pretty much across the country under variations of the same headline followed by a lead paragraph reporting, as the

regulations. Some employed staff without the correct visas; others circumvented or manipulated industry regulations.” ASIAL’s response tended to confirm the ACC’s view, with its

Sydney Morning Herald’s (24/05/09) Geesche Jacobsen and

CEO, Bryan de Caires, saying legitimate businesses had “found

Dylan Welch’s did: “The private security industry throughout

it difficult to compete against operators who breached the law

Australia has been infiltrated by criminals who deal in drugs,

by paying cash to their workers, or paying below-award wages”. continued page 40 >

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INDUSTRY IMAGE

It is not until you get to the last paragraph of the story that

inquiry and went on to say well nothing, because “after seeking

you get this little pearler: “The commission said the vast

legal advice”, ISE “is in no position to make any official or

majority of companies and individuals’ in the industry were

unofficial statements or comments regarding any matter relating

legitimate.’”

to this inquiry”.

The ACC’s website poses the question: “How widespread is

Something could be said but was not about the way

criminal infiltration?” Answering that there were 5000 registered

Registered Training Organisations are managed, or questioning

security businesses, and due to the large size the industry in

the introduction of onerous training requirements in a low

Australia, it would be “difficult to quantify a percentage figure of

paying industry, or addressing the whole issue of auditing

criminal infiltration”, adding: “The majority of private security

Approved Industry Associations (or lack thereof). Any first-year

operators provide an excellent and legitimate service to the

criminology degree student should be able to help by

Australian community.” The Commission did find, however,“a

explaining how criminogenic environments are created.

number of examples of criminal influence and infiltration” across Australia, which it says is “a cause for concern”. The Commission website then asks: “Why is security vulnerable?” Beginning its answer, again, by saying “the vast

But here’s a question: Who is responsible for approving and controlling security training companies and industry organisations in the first place Oh, that’s right: that would be government bodies.

majority of companies and individuals working in the private security industry are legitimate and provide an excellent service

Port shambles

to the Australian community”.The Commission goes on to say

Then, another headline: Security shambles at ports revealed.

access to firearms, licensed premises, major events, a range of

As Nick McKenzie reported in the Melbourne Age (9/11/09)

public and private assets “provides incentives and opportunities

(note the date): “Convicted criminals who pose a terrorist or

for organised crime groups to infiltrate and exploit” the industry.

organised-crime risk are free to work on Australia's ports due

“Potential involvement of serious and organised crime in the private security industry can have serious consequences. It can

to gaping holes in the nation's maritime security, according to a report commissioned by the Federal Government.”

facilitate further criminality, such as: illicit commodity

The “damning” report, obtained by The Age under FOI laws,

distribution, money laundering and suspect currency

completed in August by the Office of Transport Security, reveals

movements, property theft.”

that “the central plank” of the Maritime Security Identity Card

Neither“incentives and opportunities”, nor“potential

(MSIC) scheme had “failed to meet its core goal: to keep

involvement”, or“a number of examples” for that matter, seem

criminals convicted of terrorism-related offences away from the

reasonable grounds for indicting the entire industry in the

nation's maritime sites”.

press. After all, who reads past the headline and first paragraph? Or, for that matter, visits the Commission’s website? Organised crime within the security industry is far from endemic. It tends to be constrained to certain sectors (notably

The MSIC scheme requires maritime industry workers to undergo criminal background screening and an ASIO assessment in order to access wharves and offshore facilities. McKenzie reports: “[T]he OTS report reveals that the scheme is failing because it does not detect or act on a range of

doormen at pubs and clubs) in certain locations (notably SA

offences and behaviours that are known to have linkages with

and WA).The fact is there are easier ways of making a living

terrorist activity and the unlawful interferences with maritime

than running a security firm.

transport and offshore facilities’.

But here’s a question: Who is responsible for licensing and

“The offences going undetected include those relating to

controlling security companies and individuals in the first

possessing explosives, theft, significant weapons violations,

place? Oh, that’s right: that would be government bodies.

racketeering, blackmail, corruption, bribery and offences relating to the death of another human - be it by assassination

Training scams Again, widely reported across the country, recent headlines

or murder’. “[A] ‘major gap’ exists in the security regime because a great

have run along the lines of: ICAC probes security industry

many offences that are related to terrorist and related activity

“scams”.

are not captured’ and criminality that does not result in a jail

The NSW Independent Commission Against Corruption is

sentence is ignored.The report concludes that the maritime

looking into accusations of RogerTraining Academy certifying

security card regime does not adequately reflect the stated

security guards without any face-to-face teaching, and

policy objectives – particularly when one takes into account

pocketing $1.3 million. As SBS World News (24/08/09) put it,“at

the potential use of trusted insiders and the threat of criminal

the expense of the NSW security licensing process”.

infiltration by organised crime groups.”

ASIAL’s CEO was summoned to provide evidence, as were

According to some sources, a similar review still under

two board members of the Institute of Security Executives (ISE).

wraps into the Aviation Security Identity Card (ASIC) system

ISE even went as far as to issue a press release saying it was

contains similar concerns about workers convicted of

both necessary and timely to issue a statement” regarding the

serious criminal offences given passes to work in securitycontinued page 41 >

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INDUSTRY IMAGE

the solution lies in creating meaningful partnerships between

sensitive areas. But here’s a question: Who is responsible for approving and controlling the MSIC and ASIC schemes in the first place? Oh, that’s right: that would be government bodies. But, as McKenzie reports: “A departmental source said the

buyers, providers, and staff, and investing in people (see “Smokin’ security” in this issue of Security Insider). There are many instances where security operations, especially when linked to police operations, can and do cut

Government had known of the glaring problems with the

crime, at times by as much as 85 to 95 per cent. Good news

MSIC scheme for more than a year, but had failed to act

stories, however, get little press and, inevitably, there are those

because of union opposition to any toughening of

who spoke of the need for industry leadership and better media

background screening a key recommendation of the OTS

management. For its part, ASIAL has appointed a public relations firm to

report.”

tackle such issues and is understood to be considering hiring a

Seeking solutions When Security Insider reported on problems facing the industry

lobbyist. But, it is hard to see how flacks and spin-doctors

in 2005 and in many ways little has changed since then, except

criticism is borne out of faulty systems, clumsy licensing

possibly having worsened a senior Federal Attorney-General’s

regimes, and heavy handed training demands.

would be able to make any real dent when much of the

bureaucrat commented that it was “a good piece” but was

But here’s a question: Who is responsible for that?

“short on answers”.

Oh, that’s right: government bodies.

So, here goes. Paul McCarthy, CEO, One Security, whose company put in

Licensing moves

place much of the access control infrastructure surrounding

Some jurisdictions are actively promoting co-regulation as a

the MSIC scheme, says part of the solution lies in standards.

failed experiment, and pushing for a government controlled

“Companies seeking excellence in the marketplace have

regime. As one senior police officer explained: “All you need to

adopted system standards such as ISO9001 for quality,

do is up the licensing fees and drop the approved association

IS014001 for the environment, OHSAS18001 for safety,”

requirement to pay for it.” Where the real horse-trading is done is at the Council of

McCarthy points out. “Now, finally, an international standard for quality security in

Australian Governments (COAG), which has already agreed to

business has come out: ISO28000. Adopting this standard

adopt a nationally consistent regulatory approach to the private

addresses all risks and threats in any organisation, while

security industry.

recognising and enforcing all legislative and legal requirements.

“For the guarding sector, this means implementing standards

The standard is a framework that, when adopted, lifts the profile

that focus on improving the trustworthiness, competence and

of security managers, and they will then start to be taken

skills of security personnel,” the Federal Attorney-General,

seriously in organisations, in the same way safety and quality

Robert McClelland, told this year’s ASIAL conference.“All

managers have been.”

jurisdictions have agreed these reforms will come into place in

To Andy Frances, Security and Venue Support manager, Melbourne Cricket Ground, standards are certainly part of the

2010, and will apply to both new and existing licence holders.” The States and Territories, he added, are also looking at whether national minimum standards need to be applied to the

solution, but more is needed. “I believe that the key to our improved image lies in a couple of areas: One is our push for a national standard so that there

industry’s technical sector. “We will know more about their thinking on this issue by the end of the year,” said McClelland.

is a benchmark across Australia,” says Frances. “But more importantly, I believe the key may be with the end

COAG has also agreed that all Governments need to consider a national registration or licensing system for the private security

users of security. “There needs to be an acceptance that we should be paying more to attract the right people and create career paths so that

industry, which will be examined next year. The COAG process is a long, drawn out affair, which often involves trade-offs between ministers, unless there is a tipping

people stay in the industry. “I believe at the moment it is very transient and we need to create opportunities for us to attract the right people and keep them. That all comes down to people in my position being

point, such as a high-profile death at the hands of a doorman, or murder in the public eye at an airport. “It should be emphasised, however, that it’s not just

prepared to bite the bullet and pay more to attract the right

Governments which recognise the need to drive improvements in

people.”

the industry,” said McClelland.“Importantly, everyone has a role to

Frances’ comments are echoed by Brian Sankey, National Security Manager, British American Tobacco Australia (BATA), who lays much of the blame for industry woes at the feet of

play in improving standards.” So, here’s a question: Who is really responsible for improving the performance and image of the industry?

buyers looking “cheap, cheap, cheap”, resulting in poor quality,

Oh, that’s right: Everyone, including buyers, providers, and staff.

unsustainable operations, and failure to deliver value. For him,

And, of course, government bodies.

*Rod Cowan is an independent contributing editor. He can be contacted on mail@rodcowan.net. SECURITY INSIDER OCT/NOV 2009// 41


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INDUSTRIAL RELATIONS WRAP UP By Chris Delaney* The past few months have been quite hectic in the industrial relations arena. Here are a few of the major issues affecting security businesses:

Saturday, Sunday, public holiday, evening and other penalties and shift allowances. And, significantly, changes will only start phasing-in from July 1, 2010 – six months after modern awards commence – and take effect in 20% annual increments. The full bench said the six-month grace period is desirable because it will give employers and employees the opportunity to

MODERN SECURITY SERVICES AWARD 2010

come to terms with the other changes

The AIRC has handed down its decision on

phasing provisions to synchronise with Fair

transitional provisions for priority and Stage 2

Work Australia's first minimum wage review

awards, the full bench has opted for a five-

on July 1.

year phase-in mechanism designed to help

wrought by modern awards and allow the

The phase-in will apply to both increases

ASIAL has also initiated discussions with

employers and employees cope with the

and decreases in wages and conditions,

the LHMU and other stakeholders to develop

impact of award modernisation. This phase in

despite employer arguments that only

a common position on the interpretation of

approach is consistent with ASIAL’s

increases should be covered.

various clauses in the Security Services

submissions for the Security industry. The full bench said it approached the task

Where employers or employees are unhappy with the operation of the transitional

of formulating the transitional provisions in

provisions in particular cases, they will be

light of the “potentially competing” twin award

able to apply to FWA for a review and

modernisation objectives of avoiding

determination varying the award.

disadvantage to employees or increased costs for employers.

The full bench encourages employer and

Award to eliminate unnecessary confusion and conflict during the implementation stage.

FAIR WORK OMBUDSMAN TARGETS SECURITY INDUSTRY A casual security officer was recently

employee groups to reach agreement on their

awarded $115,000 in damages in the Federal

own transitional and phasing arrangements,

Magistrate’s Court.

MODEL PROVISIONS PROVIDE FOR FIVE YEAR PHASE-IN

where possible.

The full bench tackled the task by formulating

submissions to the full bench, the most

model transitional provisions, including a

recent an application to vary the Award to

his former boss when he pressed for

model phase-in schedule, to be inserted into

deal with Part time arrangements,

payment of his entitlements at the Australian

modern awards.

redundancy, annual leave loading, crowd

Open in January 2008.

The phase-in provisions will only apply to minimum wages, including wages for junior employees, employees to whom training

ASIAL has made a number of

controllers, award coverage and a number of minor drafting issues. We are awaiting a decision by the full bench

arrangements apply and employees with a

on these and matters relating to transitional

disability, casual and part-time loadings,

arrangements directly affecting our industry.

The Magistrate said that she believed the security officer was deliberately underpaid. She also said he was verbally abused by

The Magistrate, in her decision was critical of the employers failure to pay the former employee when he claimed what amounted to around $1,500 in underpaid wages. The companies involved were fined as continued page 43 >

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PEOPLE

were the Directors, individually for breaches of the Security Employees Victoria Award and the Workplace Relations Act. She said the security officer was a vulnerable employee and he had suffered financially and emotionally as a result of the dispute. “I am satisfied the breaches were deliberate, not inadvertent,” she said in her judgment. While these fines seem extreme the story comes as a sobering reminder that the Courts will not treat kindly those who underpay wages deliberately and then refuse to co operate in resolving the problem. Employers have already been put on notice that the Fair Work Ombudsman has commenced a targeted campaign looking into the Security Industry nationally. Fair Work Inspectors are targeting employee records and pay slips leading into more substantive issues such as rates of pay, penalties and allowances and adherence to awards or approved workplace agreements. They will also look at sham contracting arrangements. Inspectors usually choose a month at random which includes a public holiday and audit the time and wages records for a

“A casual security officer was recently awarded $115,000 in damages in the Federal Magistrate’s Court.”

selection of employees. Fair Work Inspectors will work with employers to ensure any

Sydney states that Queensland IR Minister

joining the national system, a decision which

identified issues are resolved voluntarily. Failure

“indicated his Government’s in-principle

brought some criticism from Julia Gillard who

to do so may lead to prosecution, including

support” for participating in the national

accused WA as being “out of step”.

back payments to employees, interest and

system, “subject to a number of issues being

fines of up to $33,000 for each breech.

resolved”. We understand that to mean

system when it referred its IR powers in

power to cover sole traders and partnerships

1996, has now signed an interim bilateral

STATES PREPARING TO REFER IR POWERS TO THE FEDERAL SYSTEM

(private employers) would be referred, if the

agreement that will govern its new referral of

state retained jurisdiction over State and local

powers to Canberra.

When the states refer their powers it will

government employees.

mean that sole traders, partnerships and all

Queensland unions believe that the

Victoria, the first State to join a national

Victorian IR Minister Martin Pakula says that under the bilateral IGA, both

other private trading enterprises will be

Government should hold off on any transfers

governments would consult on any proposed

covered by the Fair Work Act and the New

to the federal system until 1 July next year

changes to the Fair Work Act.

Modern Awards. In June the Queensland Government gave

As for NSW, discussions are continuing, while the communiqué says IR Minister John

The South Australian Labor Government has introduced legislation into parliament to

in-principle support to joining the national IR

Hatzistergos “indicated that NSW would not

refer the State’s IR powers to the federal

system and the Victorian and Federal

determine its position on referral until the

government.

Governments signed a deal to govern the

remaining elements of the Fair Work

State’s new referral of powers to Canberra.

legislative reforms were enacted”.

The communiqué issued by federal, state and territory IR ministers after their meeting in

Western Australia is conducting a review of its IR system and hasn’t committed to

The proposed legislation will give effect to a text-based referral that will result in the State’s private sector workforce falling under the federal Fair Work laws.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au

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ASIAL Certified Security Monitoring Centres*

Current as at: 16th September 2009 Company (short form name)

State

Cert. No.

Grade

NSW

317

A1

09 Mar 2011

Allcare Monitoring Services

WA

303

A2

01 Mar 2010

ARM Security

WA

318

A1

10 Mar 2011

ART Security

VIC

324

A1

08 Nov 09

Australian Security Company

QLD

323

A1

20 Jul 2011

Central Monitoring Services

NSW

293

B1

21 Mar 2010

City of Sydney Operations Centre

NSW

301

C1

04 Jun 2010

ADT Security

ClubLINKS Security Commonwealth Bank of Australia Energize Australia

Expires

VIC

315

C3

11 Dec 2010

NSW

306

A1

24 Sep 2010

VIC

295

C2

01 May 2010

Golden Electronics

TAS

310

A1

17 Oct 2010

Grade One Monitoring

NSW

289

A1

13 Feb 2010

Grid Security

NSW

290

A1

10 Mar 2010

IAG (operating with IAG Data Centre)

NSW

285

C1

27 Nov 2009

Instant Security Alarms

QLD

320

A1

09 Jun 2011

ISS Security (Manpower Response)

NSW

288

C3

17 Feb 2010

Linfox Armaguard

VIC

313

A1

8 Aug 2010

Monitoring Excellence WA

WA

312

C2

14 Jun 2010

NSS Group

NSW

294

A1

07 May 2010

Onwatch

NSW

316

B1

21 Nov 2009

Paul-Tec Australia

NSW

297

A1

28 Feb 2010

VIC

304

C2

03 Aug 2010

Protection Pacific Security RAA Security Services

SA

314

A1

12 Dec 2010

Rontech Security Industries

VIC

309

A1

26 Oct 2010

NSW

286

A1

14 Dec 2009

Secom Australia Sectrol Security SecureNet Security Control Room

VIC

322

B2

02 Jul 2011

NSW

292

A1

31 Oct 2009

VIC

296

A1

07 May 2010

Sesco Security Co

WA

319

A1

03 Mar 2011

Signature Security

NSW

307

A1

03 Oct 2010

Signature Security

WA

308

A1

03 Oct 2010

SMC (Chubb)

QLD

284A

A1

07 Dec 2009

SMC (Chubb)

VIC

287

A1

16 Dec 2009

SNP Security (Newcastle)

NSW

321

A1

17 Aug 2011

SNP Security (Sydney)

NSW

305

A1

13 Aug 2010

State Govt Protective Security Services

QLD

299

C1

22 May 2010

SA

298

A1

18 Jun 2010

Westpac Banking Corporation

NSW

291

A1

28 Feb 2010

Woolworths Limited

NSW

311

C1

04 Nov 2010

West Coast Security

*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.

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/ WĞƌ ǀ Žŝ Đ ĞhƌŵĞƚŽŵƵƐ/W/ŶƚĞƌĐŽŵ / W Ğ ƌ ǀ Žŝ Đ Ğ  ŝ Ɛ  hƌ ŵĞ ƚ ͛ Ɛ  Įƌ Ɛ ƚ  Ă ů ů  d ϱ Ɛ LJ Ɛ ƚ Ğ ŵ͕  ǁŝ ƚ Ś / W Ͳ ŽŵƉĂ Ɵďů Ğ  Ğ dž ƚ Ğ ƌ ŶĂ ů  ǁŝ ƌ ŝ ŶŐ  Ă ŶĚ ĚĞ Ěŝ Đ Ă ƚ Ğ Ě ƌ ŝ Ɛ Ğ ƌ  Ɖƌ Žƚ ŽĐ Žů ͘  / W Ğ ƌ ǀ Žŝ Đ Ğ  ŝ Ɛ  ƚ ŚĞ  ŝ ĚĞ Ă ů  Ɛ Žů ƵƟŽŶ Ĩ Žƌ  Ɛ ŝ ŵƉů ŝ Ĩ LJ ŝ ŶŐ  ŝ ŶƐ ƚ Ă ů ů Ă ƟŽŶƐ  ǁŚĞ Ŷ ƚ ŚĞ ƌ Ğ  Ă ƌ Ğ  Ă  Śŝ Ő Ś ŶƵŵďĞ ƌ  ŽĨ  ƵƐ Ğ ƌ Ɛ  Ă ŶĚ ďƵŝ ů Ěŝ ŶŐ Ɛ ͘   dž ƚ ƌ Ğ ŵĞ ů LJ  ǀ Ğ ƌ Ɛ Ă Ɵů Ğ ͕  ŝ ƚ  Đ Ă Ŷ ŵĂ ŶĂ Ő Ğ  d s ͕  Ă ů Ă ƌ ŵ ŝ Ŷƚ ƌ ƵƐ ŝ ŽŶ Ɛ LJ Ɛ ƚ Ğ ŵƐ ͕  Įƌ Ğ  Ă ů Ă ƌ ŵƐ  Ă ŶĚ Žƚ ŚĞ ƌ  Ɛ Ğ Đ ŽŶĚĂ ƌ LJ  Ɛ Ğ ƌ ǀ ŝ Đ Ğ Ɛ  Ă ů ů  Ĩ ƌ Žŵ ƚ ŚĞ  ƉĂ ƌ ƚ ŵĞ Ŷƚ  sŝ ĚĞ Ž DŽŶŝ ƚ Žƌ ͘

&  d hZ ^  / E> h hŶů ŝ ŵŝ ƚ Ğ Ě EŽ͘  ŽĨ  ĚŽŽƌ  Ɛ ƚ Ă ƟŽŶƐ  Θ ƵƐ Ğ ƌ Ɛ

/ Ŷƚ Ğ ƌ Đ ŽŵŵƵŶŝ Đ Ă ƟŽŶ ďĞ ƚ ǁĞ Ğ Ŷ Ă ƉĂ ƌ ƚ ŵĞ Ŷƚ Ɛ

hŶů ŝ ŵŝ ƚ Ğ Ě EŽ͘  ŽĨ  ƌ ŝ Ɛ Ğ ƌ Ɛ

> ŝ Ō / Ŷƚ Ğ ƌ Ĩ Ă Đ Ğ

hŶů ŝ ŵŝ ƚ Ğ Ě EŽ͘  ŽĨ  Đ ŽŶĐ ŝ Ğ ƌ Ő Ğ  Ɛ ƚ Ă ƟŽŶƐ  ; Ɛ ǁŝ ƚ Đ ŚďŽĂ ƌ ĚƐ Ϳ

/ W d s / Ŷƚ Ğ ƌ Ĩ Ă Đ Ğ

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hƉ ƚ Ž ϭϲ sŝ ĚĞ Ž DŽŶŝ ƚ Žƌ Ɛ  ŝ Ŷ Ă Ŷ Ă ƉĂ ƌ ƚ ŵĞ Ŷƚ  ʹ  ŝ Ŷƚ Ğ ƌ Đ ŽŵŵƵŶŝ Đ Ă ƟŶŐ

KƉƟŽŶ Ĩ Žƌ  Ă ƵĚŝ Ž ŚĂ ŶĚƐ Ğ ƚ Ɛ

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Ƶŝ ů ƚ  ŝ Ŷ Ă Đ Đ Ğ Ɛ Ɛ  Đ ŽŶƚ ƌ Žů  Ɛ LJ Ɛ ƚ Ğ ŵ

Ƶƚ ŽŵĂ ƟĐ  Ĩ Žƌ ǁĂ ƌ Ěŝ ŶŐ  ŽĨ  Ɛ Ğ ƌ ǀ ŝ Đ Ğ  Đ Ă ů ů Ɛ  ƚ Ž ŝ ŶƐ ƚ Ă ů ů Ğ ƌ Ɛ  Θͬ Žƌ  Đ ŽŶĐ ŝ Ğ ƌ Ő Ğ

ϰϬй ů Ğ Ɛ Ɛ  ŝ ŶƐ ƚ Ă ů ů Ă ƟŽŶ ƟŵĞ

/ ^ d Z/ hd   z s/  K / Ed  ZKD hŶŝ ƚ  Ϯ͕  ϱ W Ă ƌ Ɛ ŽŶƐ  ^ ƚ ƌ Ğ Ğ ƚ ZŽnj Ğ ů ů Ğ ͕  E^ t ϮϬϯϵ ; ϬϮͿ  ϴϱϴϱ ϬϳϬϬ Ɛ Ă ů Ğ Ɛ Λǀ ŝ ĚĞ Žŝ Ŷƚ Ğ ƌ Đ Žŵ͘ Đ Žŵ͘ Ă Ƶ ǁǁǁ͘ ǀ ŝ ĚĞ Žŝ Ŷƚ Ğ ƌ Đ Žŵ͘ Đ Žŵ͘ Ă Ƶ

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INSIDEROct_Nov09 Iss5_52pp

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HOT PRODUCTS

Samsung Thermal Camera

n C.R. Kennedy Total Surveillance Solutions > +61 3 9823 1533 n Email > pviggiano@crkennedy.com.au n Web > www.crkennedy.com.au

NEW from Samsung. When even the best Day/Night performance CCTV camera in not sufficient, the STC-14 can provide "nigh performance thermal night vision". Ideal for covert surveillance, Customs, Police, Dept of Defence etc. It is a cost-effective and stable night vision camera equipped with a microbolometer thermal imaging sensor. Embedded with advanced infrared imaging technology, suitable for short and medium-range monitoring purposes and offers astoundingly sharp and finely detailed images with its high performance sensor and wide fieldof view. Key points: Lightweight just 2.2Kgs, lighter than conventional thermal cameras • Ultra low thermal detection level down to just 0.08C degrees • Up to 360 meters detection range with zero lighting • Housed in a robust IP66 enclosure for outdoor use.

NEW!

Panasonic SD5 Camera

n Direct Alarm Supplies > +61 2 9717 5222 n Email > info@das.com.au n Web > www.das.com.au

NEW!

The new Panasonic SD5 cameras have reset the benchmark camera technology. The new cameras introduced to the SD5 range include the WVCP500 series (full body camera) and WV-CW500 series (Vandal resistant domes) of cameras, both of which have class leading 650TVL, allowing for precise image quality.These cameras also combine ‘Super Dynamic 5 technology’ with adaptive black stretch, which results in an exceptional wide dynamic range, capturing the dark and bright areas of a scene. The combined effects of all these great features along with Panasonic’s superior reliability and quality make the new SD5 series of cameras a true standout and in a league of its own. The new SD5 range is only available from Pacific Communications and Direct Alarm Supplies.

Hills™ Reliance VoiceNav

n Direct Alarm Supplies > +61 2 9717 5222

NEW!

n Email > info@das.com.au n Web > www.das.com.au

Direct Alarm Supplies, a Hills company, launches it's new modern and sleek designed security code pad in Australia and New Zealand - the Hills Reliance VoiceNav. Packed with innovation, it is a revolution in security for residential to medium commercial customers wanting to protect their family, staff, property and assets. The product was developed in Australia with it's valued customers to address their needs for an aesthetic modern code pad with advanced security and communication features. The best in global talent helped engineer the perfect product for installers and end-users. Consumer focus groups confirm that the range of easy to use features make the Hills Reliance VoiceNav the perfect security code pad that fulfills the needs of today and the future.

46 //SECURITY INSIDER OCT/NOV 2009

See it. Touch it. Hear it


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Korenix Security & Surveillance

When you are serious about surveillance ! When your network is critical & video / data MUST get through ! Whether you operate in corporate or in extreme conditions! There is only one choice

Korenix

Technology has become pivotal in security, safety and process monitoring applications. New technology including Data & Surveillance networks can become extremely confusing & quite intimidating for the security professional‌. Allow

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Routers Switches Intelligent I/O units Video servers Wireless networks Media Converters

Distributed by National Surveillance Solutions – Humphrys Road, ALDINGA BEACH, SA 5173 www.nationalsurveillance.com.au / Sales@nationalsurveillance.com.au / Ph: 044-888-2707


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HOT PRODUCTS

World Leading Technology in Biometrics n Sagem Australasia > +61 2 9424 3500 n Email > melody.morgan@sagem.com n Web > www.sagem.com.au

Powerful capabilities in a small package Sagem Sécurité announces the new MA500+ series biometric terminals for access control and time and attendance applications. MA 500+ offers value-added retailers and access control manufacturers a reliable, powerful and scalable solution. The MA 500+ terminals offer the highest level of security on the market. Fast: 0.7 sec in authentication mode and 0.9 sec in 1:1000 identification mode (including detection, coding and matching). Accurate: depending on the required level of security, the false acceptance rate or FAR can be configured down to 10-8.The highest database capacity on the market: up to 100.000 fingerprint templates with extended license. Wide area, accurate fingerprint sensor, for high definition fingerprint image acquisition.

MA500+ series

NEW!

High Door Pedestrian Barrier n Magnetic Automation > 1300 364 864

n Email > nswsales@magnetic-oz.com n Web > www.ac-magnetic.com

NEW!

Magnetic releases High Door Barrier for entrance control With a growing demand for“user friendly” foyer type pedestrian barriers, Magnetic Automation has released its revolutionary barrier the “Magnetic MPH High Door Pedestrian Barrier”. The MPH High Door Pedestrian Barrier is a user friendly access barrier developed for the fast processing of people in areas such as corporate entries, commercial buildings and public facilities. Designed with style, intelligence and security in mind, the Magnetic MPH will offer the performance that has come to be expected from all of the Magnetic range of products. Magnetic offers the specialised expertise with entrance control systems, security is our industry. For more information contact Magnetic Automation on 1300 364 864.

Powersmart Premium Protection

n Natural Power Solutions Pty Ltd > +61 2 9906 6696 n Email > sales@nps.com.au n Web > www.nps.com.au

Natural Power Solutions’ Powersmart Premium PM10 provides protection against power surges caused by external sources, such as lightning strikes and electrical switching, as well as providing a measure of protection from surge events generated on the secondary side of the filter. The PM10 is a 3-stage protection unit utilising primary and secondary MOV protection in conjunction with an L/C filter. In addition, the unit also provides filtering of line harmonics and high frequency. The unit has a revolutionary design, making it lightweight, portable, easy to install (Plug & Play) yet suitable for industrial purposes due to its strong metal enclosure. The Powersmart Premium PM10 has been designed in accordance with AS3100, AS1768, IEC61643-1, IEC61000-6-1, 2, 3, 4.The unit can be used in applications including Plug-in 10A UPS systems up to 3kVA, tower or rack mounted servers, portable instrumentation, security monitoring devices.

48 //SECURITY INSIDER OCT/NOV 2009

NEW!


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HUMOUR ME

frank. “The British Broadcasting Corporation has dispatched a poet to the front lines in Afghanistan to embed with UK troops.”

B

frank sales

ritish charter airline Thomas Cook staff announced at the gate in the resort island of Mallorca that, regardless of seat assignments on a departing flight, passengers should sit toward the rear of the aircraft in order to balance the load (since it was already front-heavy with cargo and therefore harder on the pilot). Unsurprisingly, 71 apprehensive passengers refused to board.They should try Emirates. A Texas police chief has introduced a training program to teach his officers how to obey the law while off-duty.The department has had to fire 10 officers so far this year for law-breaking. A Wisconsin farmer has petitioned a local court to return 66 roosters and hens police confiscated in a suspected cockfighting raid.The farmer says, he fears the local humane society temporarily holding the animals, was treating them with “cruel and barbaric” abuse. An Afghan refugee filed a lawsuit against Britain’s Home Secretary after being turned down for political asylum, because he had presented a forged passport to enter the UK.The man claims the rejection made him clinically depressed. Some of us are used to it. A 40-year-old San Francisco man was acquitted by a jury of hitting a fellow homeless man in the face with a skateboard. According to testimony, he had become angry during a discussion about particle physics. Don’t get us started. After all, everyone knows that the term particle is a misnomer, because the dynamics of particle physics are governed by quantum mechanics. A Florida woman offering child-care services has been told a scam pulled on her by a diaper-wearing man in his 40s was not illegal. A man called her, on behalf of his disabled adult “brother,” who has a mental age of five and poor bladder control, and she began assisting him in her home during the day for $600 a week. She was later outraged to learn that the “brother” was really the caller and was actually normal. Sort of. County Sheriff's officials told her, however, since the woman consented to changing diapers and was fully paid for her services, they were unable to charge the man with a crime. A study by psychology researchers at Britain’s Keele University showed that people who swear in response to a danger are better able to endure pain than those who use milder language. Now A 36-year-old Oklahoma woman pleaded guilty to prostitution for giving oral sex to a Frito-Lay employee in exchange for a case of chips.The GFC must be biting, eh? According to UK prosecutors, based on transcribed Internet chat room dialogue, a 24-year-old accused wanted two things: his parents killed and his penis bitten off. He found a 19-year-old man online searching to accommodate someone on the latter desire who allegedly agreed to kill the accused’s parents in exchange. However, the man botched the killings, and the accused’s thingy is still intact. A 40-year-old UK man was convicted of peeping under the next stall in a department-store changing room, despite his claim the only reason he placed his face on the floor was to relieve pain from a toothache. In a soon-to- be-released memoir, a retired Milwaukee Archbishop claims that, at first, he had no idea that priests’ sexual abuse of young boys was a crime: “We all considered sexual abuse of minors as only a moral evil.” That, too. Good news: Farah Ahmed Omar, recently appointed chief of Somalia’s navy, says he is optimistic that the piracy in the region can be stopped, although he admits he has not been to sea in 23 years and, anyway, the Somalia navy has no boats, nor any sailors. More good news: The British Broadcasting Corporation has dispatched a poet to the front lines in Afghanistan to embed with UK troops. So, it should all be over soon, then, right? We could say more and probably will do so, next issue…

50 //SECURITY INSIDER OCT/NOV 2009


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Security Insider Oct/Nov 2009