From the desk of your KP SRO PIC & CAO Your Voice Matters!
We want each one of you to feel empowered to share your insights, feedback, and ideas. We want to make KP SRO the best medical center and we cannot do that without you. If you have any ideas on how we can improve our processes, enhance employee and patient experience, or create a better work environment, please share your thoughts with us through our anonymous virtual suggestion box. Also, tell us what you want to see in our newsletter!
Click the image below to watch the new “Makin’ the Rounds” video in Urgent Care
Letter from the Editors
As we unveil the third issue of our newsletter, we're excited to add a visual element to our theme of Unity
Unity is more than just a concept; it's the lifeblood of our collaborative spirit, guiding us to build a workplace that values transparency, mutual respect, collaboration, innovation & accountability. U.N.I.T.Y:OurBeaconforCollaborativeExcellence
Let's uphold the spirit of U N I T Y , using it as a guiding light to stay interconnected, informed, and motivated. Together, we'll continue to advance our mission of delivering exceptional healthcare services with a unified spirit
We had a love filled and healing launch to our First Pride Clinic on 6.5.2024. We will continue this once monthly pilot while we gather feedback from patients and staff about experiences, work flows, areas to grow/change etc with plans to expand to our local community. KPSRO truly is a hub of excellence in LGBTQ+ care. We are the first Pride clinic to launch in the region, possibly the state. PRIDE clinic offers primary care services to adults 18 and over– physical exams, preventative health screenings, immunizations, and care navigation consults– in a LGBTQ+ supportive and inclusive patient-centered environment with informed and experienced clinicians We had 100% of scheduled patients show for their visits. Let us share this quote from a patient who was ready to ‘give up’ on medical services given prior experiences:
“This is what care should always look and feel like”. We have our next 2 dates booked and then hope to expand to our larger medical center soon.
Check out the other fantastic events offered for Pride Month!
Values in Action: Dr. Jessica August
Click the Values in Action video linked here to hear a patient testimonial recognizing Dr. Jessica August’s fantastic patient care!
“I need to recognize Dr. August who recently went WAY out of her way to help me and has absolutely just blown me away by how genuinely caring, supportive and willing she’s been to help me. Talk about exceeding expectations - this amazing human has done it. “
- Rich KP SRO Patient
Prioritizing Our People
TPMG KP SRO
Physician Recruitment and Retention
The Retention Committee hosted our first ever Physician Mentor and Coaching Networking event on 6/5 at Paradise Ridge Winery We also were lucky to attend the Paradise Ridge PRIDE community event that was occurring at the same time. Physicians can go to this site to select a physician mentor from our amazing group of physicians here. It’s www.kpmentoring.org/srophysicians.
Here is a link to the brochure that spotlights our current available mentors: TPMG SRO Physician Mentor & Coaches by SonomaTPMG - Issuu
May 9th Physician Health and Wellness and the Retention Committee hosted the first Mid-Career Physician Celebration - Building a Legacy at the Epicenter. Fifty physicians approximately 10-15 years out of training were invited to gather and reflect on their career, contemplate the future, and connect with other mid-career colleagues We look forward to hosting this event in 2025!
We are happy to share t we are actively planning for our 3rd SRO TPMG Physician Recruitment event on 8/24/24 Please share this invitation widely so we can fill up spots with interested physician candidates.
In May of 2024, KP SRO launched our very 1st Hospital and Healthcare Appreciation Week! This week brought together our entire medical center to celebrate our commitment to the fantastic work we do every day to provide excellent patient care in our communities. Thank you to the R&R Committee for pulling this week’s events together from personalized letters to our physicians and clinicians, to fun outdoor activities, treats and photo contests. A special thank you as well to all those that participated!
“I am so proud of my daughter Grace as she graduated high school this year with the highest GPA in her class and will be heading to UCSD in the Fall!”
Dr. Trish Hiserote, PIC.
DELIVER PERMANENTE EXCELLENCE
Caring Moment: Dr. Clifford Sweet
An unusual CT cystogram order arrived in Radiology for a patient with a history of severe allergic reactions to iodinated contrast Despite the standard procedure involving the drip of contrast media via a Foley catheter, there remained a risk of triggering an allergic response. The patient, accompanied by their spouse, hesitated to enter the CT scan room, expressing fear stemming from a near-fatal encounter with iodine in the past Recognizing the gravity of the situation, the CT nurse, Laura, sought guidance from Dr. Clifford Sweet. Anticipating the need to cancel the exam due to the patient's history of anaphylaxis, they braced for disappointment However, Dr Sweet urged them to pause and allow him time to review the patient's chart and conduct research. Dr. Sweet dove into the matter with diligence, consulting with colleagues and exploring alternatives.
Ultimately, Dr. Sweet devised a plan to use gadolinium as a safer contrast agent for the procedure. With his expertise leading the way, the exam proceeded smoothly, ensuring the patient's safety and peace of mind Both the patient and their spouse expressed profound relief and gratitude for the exceptional care they received. Dr. Sweet's dedication to the patient's well-being did not go unnoticed. His willingness to go above and beyond, coupled with his compassionate decision not to cancel the exam, exemplified the finest qualities of a healthcare provider
Dr. Sweet's dedication to the patient's well-being did not go unnoticed. His willingness to go above and beyond, coupled with his compassionate decision not to cancel the exam, exemplified the finest qualities of a healthcare provider. Radiologists usually are involved in almost every aspect of care and usually in the background.”
- Chief of Radiology, Kavita Mamtora
“In my over twenty years in CT, I have never seen gadolinium used as contrast in CT. I guess you’re never too old to learn new things…..Dr. Sweet spent his valuable time to help the patient. He went above and beyond to keep patient safe and showed a great compassion by not canceling the exam.”
- Tedros Tecle, Radiologic Technologist
As a team, Radiology extends their heartfelt thanks to Dr. Sweet for his invaluable contribution. His actions inspired them to strive for excellence in patient care, and though cloning may be out of reach, his legacy of compassion would continue to resonate within their department.
Dr Sweet is also thankful for his team, stating, “I am very proud to work in a department where everyone works their hardest to do their best for the patients---the techs, assistants, transporters, front desk, everyone.”
Physician Retirements & Recruitment
Bon Voyage!
Join us in thanking these fantastic physicians for their many years of dedicated service to our patients & community. You will be missed!
Please welcome our new physicians joining our teams in May & June!
Dr. Jack Schuberth - FAS
Dr. Benekar Batista - OB/GYN
Dr. Timothy Peters - Child Psych
Dr. Dhairyasheel Patel - Interventional Radiology
JoshWeil
SusanKillion
ReginaSullivan Nannette Meyers
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