Call Center Services India (Inbound & Outbound) Touch Height of Success with Our Professional Call Center Services: Having the most advanced work experience in this field our call center services gives a hasslefree experience to the clients who believe in professionalism. To give quality call center services our staff is hired with higher education certificates and trains them to their best. This makes us the top priority among the business organizations who trust our work and seek our services from time to time. The customer service is the core part of every business that connects lifetime customers with the company and for that, a reliable customer service is offered by us. How the call center is important for your business? Whether small or big every business requires help for its efficient growth. Hiring employees in the company with the different skill sets and making them work for customer services requires time and money which is not beneficial for the employees as well as the company. Offering worldwide services with smooth customer care is equally important for the growth of the business and therefore taking the third party help can bring potential growth. Some important features of call center outsourcing: • • • • • • • •
Skill-based mapping Quality voice channels On-time reports and analytics Automated call distribution Inbuilt webphone Multi-tasking dialer Live call monitoring Supporting channels
The call center services fall into 4 categories: 1. Inbound – it means that we take the calls for your business or organization for example order processing, telephone answering, help desk services, etc. 2. Outbound – this means that we make calls for your organization to provide the customer’s services. Its example includes telemarketing, market research, telesales, etc.
3. Automated – We automate processes for your business that includes dealer locator, voicemail, interactive voice response (VR). 4. Business process outsourcing BPO – you give the business processing for us i.e. outsourcing to perform your business functions its example includes faxing, e-mail management, fulfillment, etc. Benefits of call center outsourcing: •
Improved call quality
The first impression is the last and therefore giving the first impression through the voice service can bring effective customer feedbacks and fast service response. If the quality and service are of good quality the customer feels satisfied and happy with the service. This can only be provided by the call center services where they specifically work in this area. •
Saves precious time
It saves a lot of time for the business organizations who work for the growth of the company with different skill sets other than calling the customers in a professional way. Giving your business time can make the working process more updated and productive. •
Remains consistent and available
With the availability of 24*7 customer assistance customers feel satisfied and connected with a particular brand. This area is only manageable efficiently in the proper structured call center services office. To grow your business without any worry hire our call center outsourcing today so that you can concentrate on your new business ideas that have been pending for a long. Get quality services from us where you will receive positive feedback at every step.
Contact Us Ascent BPO Services Pvt. Ltd. D - 56, 2nd Floor, Sec-2, Noida, U.P., 201301 Website: www.ascentbpo.com (E)info@ascentbpo.com | (P) 01204258054, +91-955-56-72004