CUSTOMER FOCUS

Our customers’ challenges are our challenges; our comprehensive solutions are the answers.

We listen to our customers, we work for our customers and we communicate with our customers. And we do this in a transparent and consistent manner. We accept our responsibility and constantly look for solutions for our customers.

Dominique Cools talks about his day-to-day tasks as Manager Formulation and Administration for pig feed:

“On the one hand, you have the task of a nutritionist: you are responsible for setting balanced standards for the feeds in our portfolio, for the various brands and for the different animal species. You are also responsible for finding and providing solutions to challenges that customers experience every day and that may be resolved via feed. Experience; contact with customers, commercial colleagues and research institutions; and consultations with suppliers as well as with colleagues in purchasing, production and quality are the focus every day.”

Geert Bruers, Logistics Coordinator LCW, talks about his experience of working together as a team:

“The Arvesta Academy offers sessions to learn together with colleagues how to find greater enjoyment in your work. We learned to focus on how we can work better together, how communication can help us and, above all, how we can be part of the solution. There is clearly still work to be done on our communication within the team. But with the trainer’s tips and tools, we have drawn up an action plan that we work on together every week. We are enthusiastic and courageous! It’s highly recommended for every team to get to know themselves better and develop into a close-knit team.”

Evy Jacobs, Sales Manager Animal Nutrition, explains our advisers’ mindset when they head out on the road:

“Our advisers are true partners for the customers. They not only look at the feed best suited to the farm, but also at the customer’s return on investment and, together with the customer, identify the solutions that will take their business to the next level. This customer orientation is the basis of our work on the road and the driving force behind our advisers. We look for long-term cooperation in a transparent, honest and customeroriented way. That makes us strong. The customer and our passion for the industry are what drive our people on the job.”