ProTuff Products: Hassle-Free Pool Pole Hanger Installation and Warranty Support If you encounter any challenges during the installation or experience issues with your ProTuff Products’ pool pole hangers, rest assured that we are here to assist you. Our priority is ensuring your satisfaction, and we'll promptly address any concerns you may have. Installation Guidelines & Information When it comes to installing your ProTuff Products’ pool pole hangers, follow these steps to ensure a successful installation: 1. Position the hangers on the desired surface, ensuring vertical alignment using a bullet level. 2. Mark the center of both holes with a pencil. 3. Drill pilot holes based on your surface material: 7/64" for softwood and vinyl, 11/64" for hardwood. 4. If installing on cement or tile, use screw anchors with recommended pilot hole sizes. 5. Insert screw anchors if required and secure the hanger bracket using provided stainless steel screws or anchor screws until flush with the surface. Once both holes on each hanger are secured, your installation is complete. Troubleshooting Common Issues 1. Missing Parts or Rusting Components: If you experience lost or missing screws or encounter rare rusting, file a warranty claim. We will promptly send replacement parts free of charge.
2. Overloaded Hangers:
Overloading may cause bending. In such cases, file a warranty claim for a replacement hanger. Filing a Warranty Claim