SPOTLIGHT
SERVICE COMPLAINTS: FAST FACTS 1. The Commissioner provides an independent route for serving and former Service personnel who believe they have been wronged to submit a complaint to their chain of command 2. If your soldier contacts the Commissioner with a concern, she will – with their permission – refer it to their chain of command. 3. A complaint to the Commissioner does not become a formal Service complaint until it is submitted to the chain of command in writing, usually using an Annex F form. Time limits apply. 4. The Commissioner has asked the Services to try to resolve 90 per cent of new complaints within 24 weeks. 5. The Ombudsman will have extra powers which will include the ability to investigate some cases if the complainant requests once the internal process is complete.
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winter 2015 Army&You 19