Issuu on Google+

DTI-ARMM CITIZEN’S CHARTER

0|Page


MESSAGE OF THE REGIONAL SECRETARY The Department of Trade & Industry of the Autonomous Region in Muslim Mindanao (DTIARMM) is pleased to have crafted this CITIZENS’ CHARTER as mandated by Republic Act 9485 otherwise known as “The Anti-Red Tape Act of 2007.” The CITIZENS’CHARTER-- a guidebook is a meaningful expression of DTI-ARMM’s advocacy to public interests in matters related to industry and investment, enterprise development, consumer welfare, and the like. This guidebook describes the steps and procedures on how to avail oneself of frontline services that the Department offers. It identifies the responsibility and accountability for each step in the service delivery system in accordance to fair trade laws, rights and obligations. DTI-ARMM is committed to public service anchored on its mandate, vision and mission. It operates in partnership and networking with some government organizations, nongovernment organizations, the business sector and other concerned entities. As such, we appreciate constructive feedbacks from the constituents of Maguindanao, Lanaodel Sur, Sulu, Tawi-Tawi, Basilan, Marawi City and Lamitan City. Likewise, from the National Government, ARMM Leadership and the General Public. With your cooperation, we hope to achieve better outcomes for the people we always aspire to serve.

Engr. Marites K. Maguindra, CEO VI Regional Secretary

DTI-ARMM CITIZEN’S CHARTER

1|Page


MESSAGE OF THE ASSISTANT REGIONAL CABINET SECRETARY Assalamu Alaikum Warahmatullahi Wabarakatuhu! In behalf of the management of the Department of Trade and Industry-ARMM, I convey my heartfelt congratulations to the “Team” for coming out with the DTI-ARMM Citizen’s Charter. I commend the Management for the conceptualization of an effective mechanism to provide the stakeholders with clear information on the services offered including simplified service procedures, requirements, fees, responsible personnel and divisions, and service standards for every transaction. This initiative will surely make a difference in countering bureaucratic red tape. I strongly support the endeavor. This is a good information tool to promote transparency and encourage citizens’ participation in the fight against red tape and corruption as provided for in R.A. 9485, known as “Anti-Red Tape Act of 2007". I truly believe that it has always been the policy of the Department of Trade and IndustryARMM to strike a good balance between the demands of the clients and stakeholders in the business sector. These are ably done by putting emphasis on the highest standards of performance, practicing courtesy, honesty and integrity in dealing with the employees, clients and stakeholders, and the general public. I request all the businessmen and other stakeholders to best utilize the “Citizen Charter” and avail all the benefits. Wassalam.

DR. ABUBACAR M. DATUMANONG Assistant Regional Cabinet Secretary

DTI-ARMM CITIZEN’S CHARTER

2|Page


Table of Contents I.

Our Organization Brief History Vision Mission Organizational Structure

5 6 6 7

II.

Our Goals and Strategies

8

III.

Our Programs and Projects

10

IV.

Our Key Frontline Services

10

A. B. C. D. E.

Business Name Registration Issuance of Sales Promotion Permit Service and Repair Shop Accreditation Facilitation of Contractor’s License Application Issuance of DTI Accreditation of Motor Vehicle Private Emission Centers

V.

Our Citizens Feedback and Redress Mechanisms

26

VI.

Our Performance Pledge

28

VII.

DTI-ARMM Officials Directory

29

DTI-ARMM CITIZEN’S CHARTER

3|Page


OUR ORGANIZATION The Department of Trade and Industry in Autonomous Region in Muslim Mindanao (DTI-ARMM) was created by virtue of Executive Order No. 481, series of 1991, issued pursuant to Republic Act No. 6734, effected the devolution to the Autonomous Regional Government (ARG) of the Autonomous Region in Muslim Mindanao (ARMM) certain powers and functions of the Department of Trade and Industry (DTI), including the control and supervision over its offices, programs and projects in the ARMM. With the enactment into law of Republic Act No.9054 on March 31, 2001 in order to strengthen and expand the Organic Act for the ARMM, Executive Order No. 180 was again issued on February 27, 2003, which provides for the transfer of all assets, equipment, budgetary allocation and properties being utilized or programmed for use for the Province of Basilan, and the City of Marawi to the ARG of the ARMM. The law also provides that bureaus of the DTI National shall continue to provide support and technical assistance to the DTI-ARMM. Since then, it has continuously evolved its thrusts and strategies to respond to emerging socio-economic challenges while keeping as primary coordinative, promotive, facilitative and regulatory arm of the Executive Branch of ARG in the area of trade industry, and investments. To carry out its mandate, the DTI-ARMM has 5 provincial offices, and 2 cities (including the new City of Lamitan) regionwide. It has a total manpower complement of 123 for policy and program implementation, supervision and coordination.

DTI-ARMM CITIZEN’S CHARTER

4|Page


OUR VISION We, the Department of Trade and Industry- Autonomous Region in Muslim Mindanao envision a dynamic, prosperous and self- reliant region wherein the culture and tradition interplay with the development of agri-industries and growth of small and medium enterprises. We will pursue an environment where people are motivated, empowered, fulfilled and at peace; aiming for excellence and global competitiveness. Towards this end, we commit ourselves to be the leading development partner making a difference in the realization of this vision.

OUR MISSION The Department of Trade and Industry- Autonomous Region in Muslim Mindanao (DTI-ARMM) is an organization of highly motivated individuals dedicated to the sustainable growth and development of agri-industry as well as small and medium enterprises that generate jobs in the countryside. We will render quality and excellent service to our clients, undertake catalytic networking and foremost safeguard the welfare and rights of the public. We will aggressively pursue investment promotion efforts and generate more job opportunities. Our strength shall be generated from our commitment to be a model of excellence.

DTI-ARMM CITIZEN’S CHARTER

5|Page


OUR ORGANIZATIONAL STRUCTURE Office of the Regional Cabinet Secretary

Office of the Assistant Regional Cabinet Secretary

Technical Management Services

Finance and Administrative Division

Industry &Investment Development Division

Enterprise & Trade Development Division

Consumer Welfare Division

Provincial Offices

Maguindanao

Lanao del Sur / Marawi City

DTI-ARMM CITIZEN’S CHARTER

Sulu

Tawi-Tawi

Basilan/ Lamitan City

6|Page


OUR GOALS AND OBJECTIVES Our goals and objectives are stipulated in several laws, and issuances: I. Executive Order No. 481, Series of 1991 devolving to the Autonomous Regional Government of the ARMM certain powers and function of the Department of Trade and Industry: a. Plan, implement and coordinate activities of the government related to trade, industry and investments within the Autonomous Region in Muslim Mindanao; b. Promote, initiate or conduct the annual trade and industry development conference between the government and the private sector which would be held at the beginning of the third quarter of the budget year or as programmed by the Autonomous Regional Government; c. Formulate plans and programs that shall encourage projects which affect dispersal of industries to the rural areas, promote manufactured goods for export, and develop small and medium scale industries; d. Implement rules and regulation and the laws, policies and plans, programs and projects of the Regional Department; II. The Organic Act for the Autonomous Region in Muslim Mindanao (RA 9054), Article XII on Trade and Industry stipulated that: Sec. 2. Economic Zones, Centers and Ports. – The Regional Government shall encourage, promote, and support the establishment of economic zones, industrial centers, ports in strategic areas, and growth centers to attract local and foreign investments and business enterprises. Sec. 4. Regional Economic Zone Authority – Free ports. – The Regional Government may establish a regional economic zone authority in the autonomous region. The Regional Economic Zone Authority shall have similar powers as the PEZA and consistent with the Special Economic Zone Act of 1995. The Regional Assembly may provide such additional powers and functions to the Regional Economic Zone Authority as may be necessary to meet the special circumstances of the autonomous region. DTI-ARMM CITIZEN’S CHARTER

7|Page


Sec. 26. Private Sector – The Regional Government recognizes the private sector as the prime mover of trade, commerce and industry. It shall encourage and support the building-up of entrepreneurial capability in the Autonomous Region and shall recognize, promote and protect cooperatives. Sec. 27. Cottage Industries. – The Regional government shall promote and protect cottage industries by providing assistance such as marketing opportunities, financial support, tax incentives, appropriate and alternative technology and technical training to produce semi-finished and finished products. Sec. 32. Consumer Education and Welfare. – The Regional Government shall promote consumer education and protect the rights, interests, and general welfare of consumers. Sec.34. Foreign Investments. – Subject to the provisions of the Constitution, the Regional Government shall regulate and exercise authority over foreign investments within its jurisdiction. The central government may intervene in such matters only if national security is involved. III. The Muslim Mindanao Autonomy Act No. 154 (MMA Act 154) “ARMM Special Regional Economic Zone Act of 2003”, established the legal framework for the organization and operation of special economic zones (ecozones) in ARMM, through the creation of the Regional Economic Zone Authority (REZA). It introduces a deregulated business environment in ARMM that will strengthen local entrepreneurs encourage business expansion and attract new investors. It is supportive to the overall effort towards establishment of an institutionalized, long term, sustainable investment program for the ARMM.

DTI-ARMM CITIZEN’S CHARTER

8|Page


OUR PROGRAMS AND PROJECTS 1. 2. 3. 4. 5. 6.

Promotion and Development of and Growth of Small and Medium Industries; Enhancement of Domestic and International Trade Consumer Education, Protection and Welfare Program; Institutionalized holding of ARMM Business Congress now on its 5 th year; Implementation of the One Town One Product (OTOP) Program Operationalization and Popularization of the Regional Economic Zone Authority (REZA) Law 7. Halal Industry Development

OUR FRONTLINE SERVICES A. B. C. D. E.

Business Name Registration Issuance of Sales Promotion Permit Service and Repair Shop Accreditation Facilitation of Contractor’s License Application Issuance of DTI Accreditation of Motor Vehicle Private Emission Centers

DTI-ARMM CITIZEN’S CHARTER

9|Page


BUSINESS NAME (BN) REGISTRATION DESCRIIPTION Of SERVICE Business Name (BN) Registration for Walk-in Applicants CLIENTS Business people/Entrepreneurs REQUIREMENTS For Original Application, Single Proprietor, Filipino Citizen 1. Applicant must be at least 18 years old 2. Duly filled-up Application Form (BTRCP Form No. 16A) 3. Proof of Citizenship [photocopy of any of the following: Philippine Regulatory Commission (PRC) ID, Voter’s ID, Passport or birth certificate] If the business applied for is on Franchising 1. Photocopy of Franchise Agreement or Consent Certificate If Filer is other than the Applicant 1. Letter of Authorization from the applicant 2. Photocopy of valid ID Card bearing the signature of the applicant SCHEDULE Of AVAILABILITY OF SERVICE Monday to Friday, 8:00AM to 5:00PM ADDRESS AND CONTACT INFORMATION DTI Provincial Office FEES P300.00 - Registration Fee 15.00 - Documentary Stamp Tax TOTAL PROCESSING TIME Five (5) Days from receipt of duly accomplished Application Form together with the required documents.

DTI-ARMM CITIZEN’S CHARTER

10 | P a g e


HOW TO AVAIL OF THE SERVICE Step No.

Client’s Step

Agency’s Action

Person inCharge

Office Location

1

Secure Application Form. (Applicant can also download Application Form from www.bnrs.dti.gov.p h)

Provide Application Form.

Frontline Desk Officer/ Officer of the Day

2

Fill-up Application Form and proceed to Business Name (BN) Waiting Area.

Call applicant on first-come first-serve basis.

BN Processor

-do-

3

Submit duly accomplished Application Form together with supporting documents.

a. Receive Application Form. b. Check completeness of Application Form. c. Verify proposed Business Name/s. d. Encode information in the database. e. Generate Transaction Reference Number (TRN) f. Encode the TRN to effect the documents submitted in the database. g. Return Application Form with TRN to applicant.

BN Processor

-do-

4

Present Application Form with TRN and pay fees.

a. Receive payment together with Application Form and TRN b. Encode the TRN to effect payment in database. c. Print Official Receipt. d. Print BN Certificate of Registration. e. Record in the logbook

Cashier/Special Collecting Officer (SCO) 4 -doBN Processor -do-doBN Processor/ Designated Staff

-do-

5

Claim BN Certificate of Registration.

Release BN Certificate of Registration.

BN Processor/ Designated Staff

-do-

Provincial Office

END OF TRANSACTION

DTI-ARMM CITIZEN’S CHARTER

11 | P a g e


ISSUANCE OF SALES PROMOTION SERVICE DESCRIPTION OF SERVICE

Issuance of Sales Promotion Permit (for Discount Scheme)

CLIENTS

Business Establishments

REQUIREMENTS

For Original Applications 1. Duly accomplished Sales Promotion Application Form for Discount Scheme 2. List of Products/Items covered by Discount indicating the following information: a. Product brand, model, sizes in metric b. Regular price of the product c. Discounted price of the product d. % of discount of the product 3. List of Participating Outlets/Branches 4. Complete mechanics of the promotion 5. Copy of all text replies (applicable for text base discount scheme) 6. Any form of advertising materials to announce the promotion. At least one ad material shall contain the complete mechanics, duration, coverage and Per DTI ____ Permit # ____, Series of_____. 7. Registration Requirements such as Certificate of product registration for food, drug, cosmetics; and Philippine Standard (PS) Mark Certificate or Import Commodity Clearance (ICC) for appliances, etc. (if applicable) 8. Agreement with participating outlets (if applicable) 9. Letter of Agreement with Telecommunication Companies (applicable for text base discount scheme) 10. 10.National Telecommunication Commission (NTC) Registration for new content 11. Providers (applicable for text base discount scheme) 12. Waiver (in case the text based promotion is found to be a form of wagering or gambling, the company is willing to submit to the rules and regulations of the proper government agency)

DTI-ARMM CITIZEN’S CHARTER

12 | P a g e


For Changes/Amendments 1. Letter request for amendments/changes/extension of promo duration. Note: Discount/price reduction scheme promo duration shall not exceed three (3) months. If duration is less than three (3) months, it may be extended but original promo period plus extension should not exceed a total of three (3) months. However, in case of closing-out sales, the period shall be six (6) months. 2. For additional participating branches, submit list of additional branches. 3. Agreement with additional participating outlets (if applicable) 4. For additional participating products, submit list of additional products indicating information listed in Letter A (item no. 2). 5. Registration Requirements for the additional participating products (if applicable) 6. For additional advertising materials, submit copy of materials. 7. For additional Telecommunication Companies, copy of Letter of Agreement with Telecommunication Companies and copy of all text replies 8. Copy of announcement on all changes such as duration, additional participating outlets and or additional participating products with fact of approval (all items with changes to be marked with * ) and “ *Approved by DTI _____ ” must be indicated to show that all changes were approved by the concerned DTI Regional or Provincial Office. Note: Changes must not be implemented unless approval is issued by the concerned DTI Regional /City/Area/ Provincial Offices.

SCHEDULE Of AVAILABILITY Of SERVICE Monday to Friday, 8:00AM to 5:00PM

ADDRESS AND CONTACT INFORMATION DTI Regional/Provincial Office

FEES

DTI-ARMM CITIZEN’S CHARTER

13 | P a g e


Geographical Coverage NCR only or in several regions including Metro P 1,000 Manila or nationwide

Application Fee

P 1,000

More than one region but excluding Metro Manila 750

750

Several provinces/cities/municipalities within a single region 500

500

Single province/city/municipality 250

250

Others: For extension and other changes requiring re-evaluation 300

300

TOTAL PROCESSING TIME

Five (5) Days from receipt of duly accomplished Application Form together with the required supporting documents

DTI-ARMM CITIZEN’S CHARTER

14 | P a g e


HOW TO AVAIL OF THE SERVICE Step No.

Client’s Step

Agency’s Action

Person in-Charge Office

Office Location

1

Secure Application Form. (Applicant can also download Application Form from www.bnrs.dti.gov.ph)

Provide Application Form.

Sales Promo Evaluator

Regional/ Provincial Office

2

Fill-up Application Form and proceed to Sales Promo (SP) Waiting Area.

Call applicant on first-come firstserve basis.

Sales Promo Evaluator

-do-

3

Submit duly accomplished Application Form and supporting documents.

a. Receive and evaluates Application Form. b. Prepare Order of Payment. c. Return to applicant the Application Form together with the Order of Payment.

Cashier/Special Collecting Officer (SCO) Sales Promo Evaluator

-do-

4

Present Application Form together with the Order of Payment and pay application fee.

a. Receive payment and issues Official Receipt (OR). b. Encode the information in Sales Promo Permit Logbook and assign sales promo permit number to the application. c. Prepare Sales Promo Permit for Approval. d. Approve Sales Promo Permit.

Sales Promo Evaluator

-do-

5

Claim Sales Promotion Permit

Release the Sales promo Permit/Letter of Approval END OF TRANSACTION

Sales Promo Evaluator

DTI-ARMM CITIZEN’S CHARTER

15 | P a g e


SERVICE AND REPAIR SHOP ACCREDITATION DESCRIPTION Of SERVICE Issuance of Certificate of Accreditation for Service and Repair Shops

CLIENTS

Service and Repair Shops Operators

REQUIREMENTS For both Original and Renewal Applications 1. Duly accomplished Application Form 2. Copy of Comprehensive General Liability Insurance Policy and Receipt of Payment. Insurance period must be at least up to the end of the year (December 31) 3. Warranty 4. List of Tools and Equipment and corresponding value 5. List/name/s of Shop Employees (name/s of persons) and Position 6. Size of Shop/Stalls 7. Photo of Shop – 2 copies (front and inside) 8. Shop Layout 9. Organizational Chart 10. Copy of Business Name Certificate of Registration 11. Certified True Copy by Corporate Secretary of Security and Exchange Commission (SEC) Certificate and Articles of Incorporation (if Corporation) or Articles of Partnership (if Partnership) 12. Technical Education and Skills Development (TESDA) Certificate of Competency for Technical Employee/s (for 3 to 5 STAR Category only) 13. Performance Bond (for 3 to 5 STAR Category) P50,000 14. Dealership Agreement for 5 STAR Category only 15. TESDA Certificate of Competency for Technical Employee/s [For accreditation of Refrigeration and airconditioning (RAC) and mobile/auto airconditioning (MAC) regardless of star classification]

DTI-ARMM CITIZEN’S CHARTER

16 | P a g e


SCHEDULE Of AVAILABILITY Of SERVICE Monday to Friday, 8:00AM to 5:00PM

ADDRESS AND CONTACT INFORMATION DTI Provincial Office

FEES TYPE OF SHOP

ORIGINAL Filing Fee : Accreditation Fee -----------------------------------------------P 50 : 350 50 : 400 50 : 425 50 : 450 50 : 500 50 : 350

RENEWAL

1. One-Star Shop P 350 2. Two-Star Shop 400 3. Three-Star Shop 425 4. Four-Star Shop 450 5. Five-Star Shop (dealer of Motor 500 Vehicle) 350 6. Medical/Dental Filing Fee Accreditation Fee A surcharge of 25% of the amount of renewal fees is imposed if application is renewed after January 31.

TOTAL PROCESSING TIME

Ten (10) Days (inclusive of shop ocular inspection) from receipt of duly accomplished Application Form together with the required supporting documents

DTI-ARMM CITIZEN’S CHARTER

17 | P a g e


HOW TO AVAIL OF THE SERVICE Step No.

1

2

3

4

Client’s Step

Submit duly accomplished Application Form together with the required documents.

Pay the corresponding fees.

Facilitate/coordinate conduct of ocular inspection.

Claim Certificate of Accreditation.

Agency’s Action

Person in-Charge

a. Receive duly accomplished Application Form with the required documents. b. Evaluate completeness and determine the standard classification and fees. a. Receive payment and issue Official Receipt (OR). b. Set schedule of ocular inspection. a. Conduct ocular inspection and validate data submitted. b. Prepare evaluation/ inspection report. c. Prepare Certification of Accreditation. d. Approve Certificate of Accreditation.

Accreditation Officer

Accreditation Officer

Cashier/Special Collection Officer

-do-

Accreditation Officer Accreditation Officer

-do-

Accreditation Officer Accreditation Officer Head of Office/ Authorized Signatory

Record in the logbook Accreditation and releases Certificate Officer/ of Accreditation to the Designated Staff applicant. END OF TRANSACTION

DTI-ARMM CITIZEN’S CHARTER

Office Location Provincial Office

-do-

18 | P a g e


Application for REGISTRATION AND CLASSIFICATION OF CONTRACTOR FOR GOVERNMENT INFRASTRUCTURE PROJECTS with the Philippine Contractors Accreditation Board DESCRIPTION Of SERVICE Facilitation of Contractor’s Application for Registration and Classification

CLIENTS

Contractors

REQUIREMENTS

1. General Information (PCAB Form No. 602). 2. List of Single Largest Contract completed by the contractor of each Project Kind being applied for (PCAB Form No. 603). 3. Copy of Contract Agreement listed in PCAB Form No. 603 of each Project Kind being applied for duly authenticated by the tendering agency or project owner or incase of subcontract by the prime/main contractor. 4. Copy of Certificate of Acceptance/Completion from Tendering Agency/Project Owner of each Contract Agreement submitted duly authenticated by the tendering agency or project owner or in case of subcontract by the prime/main contractor. 5.Copy of Certificate of Creditable Income Tax Withheld (Form1743.1/1743.750/2307), stamped-received by BIR for each private contracts and sub-contracts. NOTE: Application for registration and supporting documents/must be submitted in a folder and signed on each and every page by the Proprietor/Authorized Managing Officer.

TOTAL PROCESSING TIME

Five (5) Days from receipt of duly accomplished Application Form together with the required documents.

DTI-ARMM CITIZEN’S CHARTER

19 | P a g e


LICENSING FEE STRUCTURE TYPE OF FEES New Application

Filing Fee Principal Classn.

Renewal Application

AA (Pesos)

A (Pesos)

B (Pesos)

C (Pesos)

D (Pesos)

TRADE

600

600

600

600

600

600

600

2,400

1,200

240

120

72

24

exempt

Others (Chargeable for each classn.)

1,200

600

120

60

36

12

exempt

Categorization Fee

21,600

10,800

3,600

2,400

1,200

600

exempt

License Fee

50

50

50

50

50

50

50

Filing Fee

600

600

600

600

600

600

600

14,400

7,200

2,400

1,800

960

480

600

License Renewal Fee

50

50

50

50

50

50

exempt

Surcharge for late Renewal

20

20

20

20

20

20

20

600

600

600

600

600

600

600

Category Review

Special License

AAA (Pesos)

PCAB-PFS-T01; Revision No.: 0; Effectivity Date: 11/4/2010; Page 20 of 1

New Application Filling Fee License Fee (per project basis)

50

50

50

50

50

50

50

21,600

10,800

3,600

2,400

1,200

600

exempt

Filling Fee

600

600

600

600

600

600

600

License Fee

50

50

50

50

50

50

50

14,400

7,200

2,400

1,800

960

480

exempt

1,200 50

600 50

120 50

60 50

36 50

12 50

N. A. N. A.

21,600 50

10,800 50

3,600 50

2,400 50

1,200 50

600 50

N. A. N. A

50

50

Categorization Fee (per CFY basis) Renewal Application

Categorization Fee Additional Classification Principal Classification License Revision/Re-issue Upgrading of Category Categorization Fee License Revision/Re-issue Other Types of Petitions Change of AMO

50

DTI-ARMM CITIZEN’S CHARTER

50

50

50

20 | P a g e

50


REGISTRATION FEES Large A & B (Pesos)

TYPE OF FEES 1. New Registration a. Filing Fee b. Project Kind (PK) Fee First Project Kind Succeeding PK (if any) 2. Re-Registration a. Filing Fee b. Project Kind (PK) Fee First Project Kind Succeeding PK (if any) 3. Upgrading of Size Range a. Filing Fee b. Size Range (SR) Fee Small A to Small B Small A/B to Medium A/B Small A/B to Large A/B Medium A to Medium B Medium A/B to Large A/B Large A to Large B 4. Additional Project Kind

60

60

3,600 600

2,400 600

1,200 600

60

60

60

3,600 600

2,400 600

1,200 600

60

60

60

1,200 60

P 12 P 24 P 60

Small A& B (Pesos)

60

2,400

a. Filing Fee b. Project Kind Fee (if any) Revised Miscellaneous Fees Listing (per page) Certification (per page) Replacement of License

SIZE RANGE Medium A & B (Pesos)

1,200

60

60

60 60 60 600 600 600 PHILIPPINE OVERSEAS CONSTRUCTION BOARD Revised Schedule of Fees, effective CFY 2001-2002 Registration (new) P 20,000 Renewal of registration

DTI-ARMM CITIZEN’S CHARTER

P 10,000

21 | P a g e


HOW TO AVAIL OF THE SERVICE Step No.

Client’s Step

Agency’s Action

Person inCharge

Office Location

PCAB Facilitation Officer

Provincial Office

1

Secure Application Form. (Applicant can also download Application Form from www.bnrs.dti.gov.ph)

Provide Application Form.

2.

Submit duly accomplished Application Form together with the required documents.

a. Receive duly accomplished Application Form with the required documents. b. Evaluate completeness and determine the standard classification and fees.

2

Receive comments on the application. Comply with the lacking documents (if necessary).

a. Inform the applicant on the result of the pre-screening evaluation. b. If documents deemed complete, advise the applicants to mail or personally file it with the PCAB.

3

Entrust to DTI the mailing of the complete documents. Or mail or file the documents personally to PCAB

a. Facilitate mailing of the documents to PCAB (if necessary) Phil. Contr5actors Accreditation Board (PCAB) 5th Floor, Executive Center Building, 369 Sen. Gil Puyat (Buendia) cor Makati Avenue, Makati City pcabphil@yahoo.com

-do-

-do-

-do-

-do-

-do-

END OF TRANSACTION NOTE: All licenses shall be renewed annually on or before the expiration of their validity, which is 30th June of each year. A license issued after the first of July is valid for the remaining part of the contracting fiscal year.

DTI-ARMM CITIZEN’S CHARTER

22 | P a g e


ISSUANCE OF DTI ACCREDITATION OF MOTOR VEHICLE PRIVATE EMISSION TESTING CENTERS (PETCS) REQUIREMENTS:

1. A duly accomplished application form 2. A certified true copy of the following: a. For sole proprietorship, Certificate of Business Name Registration b. For corporation/partnership, Securities and Exchange Commission Certificate of Registration and Articles of Incorporation/Partnership and Board Resolution, issued by the Board Secretary, specifying the name of authorized representative who must be an officer of the corporation/partnership c. For cooperative, Cooperative Development Authority Certificate of Registration and Articles of Cooperation and Board Resolution, issued by the Board Secretary, specifying the name of authorized representative who must be an officer of the cooperative 3. Mayor’s permit 4. BIR Registration and TIN 5. SSS Membership Certificate 6. Audited Financial Statement for the last two (2) years or a Pre-operating Financial Statement whichever is applicable, showing that the owner-applicant shall be in such financial condition as to reasonably expect it to operate for at least one (1) year. 7. Location map of the center and layout of the center, including dimensions, proximity/location to the nearest LTO District Office. 8. Organizational structure showing the relationship between the center and other operations of the firm, when applicable, and the structure of the center showing its personnel and its functions. 9. List of personnel involved with the operation of the center including their job descriptions, responsibilities and qualifications, including the Certificate of Competency as Motor Vehicle Emission Control Technician (MVECT) issued by TESDA. 10.List of all equipment, including manuals, reference materials required for the calibrations and tests, manual of the test procedures, and personnel.

DTI-ARMM CITIZEN’S CHARTER

23 | P a g e


TOTAL PROCESSING TIME

Ten working days provided that all information and documents submitted are correct and complete. HOW TO AVAIL OF THE SERVICE Step No. 1 2

3 4 5

6

7

8

Client’s Step Get Application Form. Submit completed application form and required documents submit corrective action of deficiency

Agency’s Action Provide Application Form. Review application and attachments required: • If complete, receive application and Issue payment slip (application and processing fees). • If not complete, inform applicant. Issue Official Receipt (OR).

Pay application and processing. Prepare for On-site Conduct On-site assessment assessment Facilitate/coordinate A closing meeting is held at the conduct of On-site completion of the assessment. assessment  If complete, prepare assessment report on assessment findings and submit evaluation assessment result Institute and submit  If there are non-conformities corrective action during on-site assessment advice applicant to do corrective actions. Waiting  Endorse Certificate of accreditation to the Regional Secretary for approval  Approval of Certificate of accreditation Get original copy of Certificate of Accreditation

Release the Certificate

DTI-ARMM CITIZEN’S CHARTER

Person Incharge Accreditation Officer Accreditation Officer

Office Location Provincial Office -do-

Collection Officer Assessment Team

-do-do-

Assessment Team and Accreditation Committee

Provincial Director

-do-

Regional Secretary

Regional Office Provincial Office

24 | P a g e


FEEDBACK AND REDRESS MECHANISMS Please let us know how we have served you by doing any of the following: • Accomplish our Feedback Form available at our Regional and Provincial Offices and drop it in the provided Suggestion Box; • Directly e-mail us at dti-armm@pldt.gov.ph • Call us at 421-3442; 421-7729 (Regional Office); and/or 421-7775 (Maguindanao Provincial Office); (068) 268-1000 (DTI-Tawi Tawi); (062) 200-7281 (DTI-Basilan). • Talk to our Officer of the Day at the Public Assistance desk. THANK YOU for helping us to continuously improve our services.

DTI-ARMM CITIZEN’S CHARTER

25 | P a g e


FEEDBACK FORM DEPARTMENT OF TRADE AND INDUSTRY Autonomous Region in Muslim Mindanao

COMPLAINT/COMPLEMENT FEEDACK FORM NAME: ___________________________________ TEL.:_________________ COMPANY: ________________________________ EMAIL: _______________ ______________________________________________ Situation

( ) Complaint

( ) Complement

How would you want DTI-ARMM address your complain? What is your suggestion? (If complain)

Once accomplish, kindly drop this to the designated box. While your suggestions are important to us, DTI-ARMM reserves the right to implement measures and sees to address your complaint.

DTI-ARMM CITIZEN’S CHARTER

26 | P a g e


PERFORMANCE PLEDGE We, the officials and employees of the Department of Trade and IndustryARMM, commit to:

D

eliver services to our clients promptly, excellent, and courteously handle each

transaction with patience and in accordance with the procedures and timeframe provided in our service standards, from Monday to Friday, 8:00 am to 5:00 pm without lunch break;

T I

ake immediate action on client’s request politely and complaints professionally;

t ensure to contribute in creating a friendly business environment through 24

hours, 7 times a week access to information on our policies, programs, activities and services through the ARMM website (www.armm.gov.ph) and hotline telephone Nos.(064) 421-3442 (Regional Office), (064) 421-7775 (DTI-Maguindanao), (068) 268-1000 (DTI-Tawi Tawi), (062) 200-7281 (DTI-Basilan). To our external and internal clients, these we pledge because YOU deserve THE BEST.

DTI-ARMM CITIZEN’S CHARTER

27 | P a g e


DTI-ARMM OFFICIALS DIRECTORY Engr. Marites K. Maguindra

Regional Cabinet Secretary DTI-ARMM Regional Office ORG Complex, Cotabato City, 9600 Tel. No. (064) 421-3442; Telefax No. (064) 421-7729 Email: dtiarmm@gmail.com

Dr. Abubacar M. Datumanong

Assistant Regional Cabinet Secretary DTI-ARMM Regional Office ORG Complex, Cotabato City, 9600 Tel. No. (064) 421-3442; Telefax No. (064) 421-7729 Email: dtiarmm@gmail.com

Khalikuzaman A. Baraguir

Provincial Director DTI Maguindanao Provincial Office Alonto Biruar Bldg, Mabini St., Cotabato City, 9600 Tel No. (064) 421-7775

Moh. Aquil Mamainte

Provincial Director DTI-Lanao del Sur Provincial Office 3/F Disomangcop Bldg., Quezon Avenue, Marawi City 9700, Philippines Mobile No. 09177078636

Harison A. Haron

Provincial Director DTI Sulu Provincial Office Capitol Site, Jolo, Sulu, Philippines Mobile No. 09158059221

DTI-ARMM CITIZEN’S CHARTER

Moh. Sha J. Shalim

Provincial Director DTI Tawi-Tawi Provincial Office Ilmoh St., Brgy. Lamion, Bongao, TawiTawi, Phils. Tel. No. (068)2681246, Fax No. (068)2681043

Delmar Halipa

Provincial Director DTI Basilan Provincial Office N. Balderoza St., Isabela City, Philippines Tel. No. (062) 2007281; Fax No; (062) 2003610

28 | P a g e


CITIZEN’S CHARTER TEAM Chairperson

Dr. Abubacar M. Datumanong Assistant Regional Cabinet Secretary

Vice Chairperson

Dr. Susana S. Anayatin Chief, Technical Management Services

Members: 1. 2. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.

Khalikuzaman A. Baraguir Gani B. Yusop Rosslaini A. Sinarimbo Romeo N. Diocolano Sarah D. Mamadra Shiela Joy M. Cadianda Fernando de Dios Rohanie Alfonso-Usman Hussein B. Biruar Joselito Cabugao Abdullah Sumael Jarid Mamaluba Atty. Melody Tadina-Pasia Larida A. Ala Roberta T. Matias Laarnie K. Sabang Jasmin Sariul Nolonbai S. Ulangkaya

Provincial Director Division Chief Sup. TIDS STIDS STIDS STIDS TIDS Planning Officer TIDS TIDS TIDS TIDS Accountant III HRMO III Records Officer II Budget Officer III Supply Officer II Admin. Officer III

DTI-ARMM CITIZEN’S CHARTER

Maguindanao Provincial Office Maguindanao Provincial Office Regional Office Regional Office Regional Office Regional Office Regional Office Regional Office Regional Office Regional Office Maguindanao Provincial Office Maguindanao Provincial Office Regional Office Regional Office Regional Office Regional Office Regional Office Maguindanao Provincial Office

29 | P a g e


DTI ARMM Citizens Charter