The keynote speech “The refugee crisis - from social housing to inclusion” summarizes the most important problems and solutions of the refugee crisis on a European and global level. It focuses on sustainable and resilient solutions and their sociocultural, economic, ecological and spatial characteristics. Housing is an important part of inclusion but it could not be studied by itself. “Shelter is not Enough - Living Environment for Refugees in Switzerland” is the title of the currently running exhibition curated by the Architecture for Refugees SCHWEIZ in Zürich. Housing and its problems and solutions have to be analysed on a complex and sustainable level. There is no perfect solution, the cases are different in the different parts of the world but general characteristics can be defined. The presentation will collect these main elements and their basic attributes. These generic definitions, as global solutions, will help the local implementation. They will provide information and tools